Left Productions

Introduce your business and what you do there.

I’m a director rep for Lark Creative. We’re a creative and music video director representation agency. Our main activity is visual related projects, specifically music videos. We also do branded content for artists and direct their shows for them. Any time someone in the music industry needs a creative solution, they come to us.

What challenge were you trying to address with Left Productions?

We needed someone to come up with the concept and film one of our artists for their show. We had been talking with Left Productions for a few months and thought that one of the directors would be great for the project.

What was the scope of their involvement?

We mostly work on music video projects with Left Productions. They handle the entire process from pre-production to post-production. For that one particular project, they had about a week to write, film, and deliver a live performance for Christina Aguilera’s appearance on Good Morning America.

What is the team composition?

We mostly work with Boris (Founder) and Nick (Creative Producer).

How did you come to work with Left Productions?

Boris contacted me after he’d just opened an office and was interested in chatting. It took a little bit of time because we had a lot of production companies that we worked with and we weren’t necessarily looking for new people. However, he was great and gave a good impression, so we went out for coffee and started talking. I found out that we had a lot of things in common creative and production-wise.

The relationship came about very naturally. We started sending briefs and developed the treatments they were writing. After which, we felt that they would be real assets for us and we just kept working together.

How much have you invested with them?

The client has spent around $300,000.

What is the status of this engagement?

The ongoing partnership began in February 2020.

What evidence can you share that demonstrates the impact of the engagement?

We mostly measure the success on the number of views per video and the creative impact of the product. They have a very fast and competent production service. Overall, they’re great collaborators with creative minds.

How did Left Productions perform from a project management standpoint?

We’ve worked on some really tight timelines with them that most production companies aren’t able to fit in. They’re great with deadlines and are capable of some very surprising timelines. They’re very flexible and accommodating. As for a management standpoint, every client that they’ve worked with has really loved them, and they’re super happy with the job that they do.

What did you find most impressive about them?

What’s most impressive about them is they’re very resourceful and are able to do incredible things despite any challenging conditions.

Are there any areas they could improve?

Nothing that I can think of. Everything they’ve done with us so far has been really great.

Do you have any advice for potential customers?

I would recommend getting on a call with the directors because they’re very interesting and collaborative. Getting on a call is a better experience as opposed to sending an email.

Introduce your business and what you do there.

I am the brand and content marketing manager at a car subscription company. We allow people to reserve cars for short- or long-term periods.

What challenge were you trying to address with Left Productions?

Our company wanted to experiment with video on our paid performance channels. We engaged with Left Productions to produce videos that would feature our services.

What was the scope of their involvement?

Unlike other video production companies that we considered, Left Productions was unique in that they didn’t have an in-house director. Their team presented us with director options during our selection process. After reviewing their portfolios, we selected a director and agreed to terms with Left Productions.

We relied on the director to serve as the creative backbone of the project. We provided a brief that highlighted our goals. We wanted a touch of humor, and we wanted a 1-minute video, a few 30-second videos, and a few videos closer to 15 seconds. The hope was to have the videos all be parts of the same story but cut and edited different ways depending on their length.

After the creative meeting, we left them to their own devices. Left Productions built a pool of actors, voiceover personnel, and video shoot crew members. Our team identified the actors we wanted for the video, and we selected a filming location that was within our budget and met our creative needs.

What is the team composition?

Other than the day of the shoot, I only interacted with the third-party director and Left Productions’ development manager.

How did you come to work with Left Productions?

Through an RFP process, we reviewed several other companies, but we felt the most comfortable with Left Productions. We had an aggressive goal of starting the video testing campaign by mid- or late September, and Left Productions guaranteed that they could meet that deadline. Their team also promised to be considerate of our budget. We initially did not set our 2018 budget to include a video project, but Left Productions was committed to remaining flexible and cost-effective.

How much have you invested with them?

Our budget fell in the range of $36,000–$40,000.

What is the status of this engagement?

We worked together from July–September 2018.

What evidence can you share that demonstrates the impact of the engagement?

Our company is only about a year and a half old, so the videos helped us grow our followers from almost zero to a couple hundred practically overnight. We saw the most significant effects on YouTube, Facebook, and Instagram. The success of the videos was evident, and we are investing next year in continuing our video endeavor.

How did Left Productions perform from a project management standpoint?

Before the shoot, we communicated through emails and phone calls. I didn’t meet anybody from their team until the shoot day, but that day was run incredibly well. There were no gaps or overlooked components that forced us to course correct. The Left Productions team was strict about sticking to a schedule. We all got home at a reasonable hour, which is rare. Their organization took a lot of responsibility off me during the shoot. They pulled together the right team for our project. While I think that the prop selection could have been better, the clothing and makeup were excellent. During editing, we collaborated through Frame.io.

What did you find most impressive about them?

Their promises regarding speed and staying within our budget were met with little trouble. They were respectful and mindful of our requests. At no point did they say they needed more to fit our needs.

Are there any areas they could improve?

For the creative kickoff meeting, we spent several hours on the phone together, but I wish we had met in person. That would have made it easier to communicate and cut down on what I thought was some unnecessary back-and-forth. Having more face time to be creative would have been beneficial for both parties.

Do you have any advice for potential customers?

In addition to pushing for a face-to-face meeting, I would suggest providing a clear set of expectations. Any ambiguity will set a partner up for failure. Left Productions performed very well with a defined set of requirements.

Introduce your business and what you do there.

I work for the FinTech lab part of the larger Octopus group. We build new FinTech products and then push them out to market. 

What challenge were you trying to address with Left Productions?

We were marketing financial services products that can be somewhat complicated to explain. We wanted an uncomplicated way to convey how these products work and what customers can get out of them. Using visuals and brief product descriptions seemed like the best approach. 

What was the scope of their involvement?

We came up with the scripting, storyboard, and some ideas around how we wanted the video to look. Left Productions ran with it from there. Since I took over on this project from someone else, I wasn't here for its inception, but I have seen it through to completion. 

Left Productions made an animated short video that's about two minutes long. They included all the right visuals and everything we wanted it to say as they put it all together. The team has worked on a couple of products for us. Since we liked their first video, we used them again for the second. 

What is the team composition? 

I've spoken to Augustine (Head of Development, Left Productions). He oversaw the project. 

How did you come to work with Left Productions?

I wasn't working here when they came on board, but I believe my company found Left Productions through online research.

How much have you invested in them?

The total cost for both videos came to about 6,000 pounds (approximately $4,000 USD). 

What is the status of this engagement?

We started working with Left Productions this year. Our project lasted from May–November 2018. 

What evidence can you share that demonstrates the impact of the engagement?

We haven't published the videos yet, so I don't have metrics to share. The website for one of the products is under development now, so we haven’t had a chance to put that video online yet. Concerning the other one, we're still considering the best way to use it. 

In terms of internal feedback, we've seen a great reaction from our employees about the quality of Left Production's work. It’s seemed to be quite effective and received a great response from everyone that’s seen it.  

Left Productions’ videos look professional and are well put together. Unlike many animated shorts, they don’t look remotely cheap. The voice recording and production quality are quite good based on feedback I've heard. 

How did Left Productions perform from a project management standpoint?

Left Productions is typically quite quick to respond. Rather than weaving around, their simple, direct process demonstrated that they understood exactly what we wanted. In lieu of several iterations, we only needed a few tweaks before the final version was complete. 

What did you find most impressive about them?

Left Productions found a simple way to explain our products for complex financial services. They chose striking visuals to make the videos refreshing and easy to watch. Most of our viewers grasp our highly technical concepts within the animated short’s two-minute length. 

Many people overcomplicate their attempts to tackle financial services marketing. Left Productions made everything quick, simple, and easy to understand. 

Are there any areas they could improve?

No, not particularly. I can't think of anything besides a couple of times when they were extremely busy and responded to us slightly slower. For the most part, everything has been fine. They usually turn work around quickly and get back to us within a day.

Do you have any advice for potential customers?

It helps to know what you want first. Having a solid idea and plan will give Left Productions a firm base from which to work. 

Please describe your company and your position there.

I am the co-CEO and CPO of Videdressing, a leading French marketplace that specializes in second-hand fashion and luxury. I oversee consumer experience and branding.

For what projects/services did your company hire Left Productions?

Like many startups, our company had never produced a TV spot before. We had historically dedicated most of our acquisition budget to online marketing. Given our growing brand awareness and the quality of our products, it seemed like the right time to launch more substantial advertising efforts offline.

What were your goals for this project?

We wanted to boost our web traffic and drive more users to our applications. In addition, we hoped to bolster our brand awareness.

How did you select this vendor?

My team heard about Left Productions via word of mouth. A few months ago, we saw one of their YouTube projects.  When we decided to start traditional advertising, we contacted them spontaneously.  We included their team in an RFP along with a few other agencies. Their proposal was by far the best quality and most creative.

Describe the video(s) and the process in detail.

Left Productions came prepared with a thoughtful and exhaustively detailed concept. They planned a detailed scenario for our production. The team was receptive to our feedback and proposal.  It was easy to align our views, and their input was always constructive. The end product was a 15-second video that was broadcasted on French TV.

What was your vendors' project management or feedback process?

The director of sales supervised the entire project and was our main point of contact. During production for the TV spot, we also worked closely with the team’s talented film director. The director of production cast the actors and handled costuming. Finally, the post-production team took care of the final arrangements under the director of sales’ supervision.

Can you share any outcomes from the project that demonstrate progress or success?

The TV spot Left Productions produced was a great success.  We not only recruited a massive volume of new customers but also reactivated old ones that had forgotten about us. Their feedback indicated that they loved our new brand identity. 

Our partnership positively impacted our brand awareness despite a limited media purchase budget.  We saw a significant increase in essential metrics. Our whole team was quite proud of the work we achieved together.  Our business partners and board members were also thrilled with the results.

How effective was the workflow between your team and theirs?

Communication was smooth and comfortable with the whole team. Left Productions also collaborated seamlessly with our media purchase and PR agencies. 

What did you find most impressive about this company?

On the day of shooting, my team and I were quite stressed. This project was incredibly important. Conversely, Left Productions’ team was relaxed and smiling while they perfectly mastered each step and detail.

Are there any areas for improvement?

The main improvement I’d suggest for would be to increase brand awareness. Left Productions is a passionate, professional, and friendly team. I found them very refreshing compared to other teams in this business area.

Introduce your business and what you do there.

HAMAC has developed an innovative cloth diaper for babies. It’s ecological, economical, and healthy. Our customers are young parents who want to protect the environment and their babies’ health.

What challenge were you trying to address with Left Productions?

We have an innovative product that is difficult to explain. It's challenging to clarify the difference between our diapers and the nappies their grandmothers bought. Ours are less complicated, don’t require hand-washing, and address serious problems.

We wanted make the content fun for customers while increasing our brand awareness. Our main problem was that parents had a negative image of cloth diapers. We realized that making a video would help. That’s when Left Productions contacted us with an idea for a funny promotional song and video.

What was the scope of their involvement?

Left Productions created a live-action video in 2015, and two more in 2017. All three videos feature the same actress singing about our products. We gave them a set of important ideas to mention in the video. For instance, we wanted to talk about the environment and explain that our diapers contain no chemicals. They submitted a script based on our ideas.

They focused on making videos that went viral and created a buzz on social networks. Before production, Left Productions thought about making people click on and share our video.

We posted it on Facebook and YouTube, and we calculated a return on investment for the video in 2015, together with Left Productions. We wanted to see how many new customers were following the video on Facebook.

We worked with a marketing agency to put the video on Facebook and YouTube, so I can't say how good Left Productions is at that. They do offer this service now, since they know how to turn a video viral and calculate its impact and ROI.

What is the team composition?

We had three main contacts, and around 10 people worked on the video.

How did you come to work with Left Productions?

We were based in the same building. They knew we made diapers and found it funny. Left Productions approached us with a script and a song, which we loved.

How much have you invested with them?

They gave us a special price in 2015 because they were testing a new video style. For the rest, we paid $15,000 per video. We would have paid a bit more than $20,000 if we made two at the same time. The price depends on the number of actors used, and our videos are short.

What is the status of this engagement?

We started working with Left Productions in 2015. We made two other videos in 2017, but couldn't launch them until March 2018. We’re still in contact with Left Productions about the results of those videos.

What evidence can you share that demonstrates the impact of the engagement?

Their first video was viewed two million times. The second and third ones were launched a few months ago, and each have a million views. They contributed to our brand awareness on social networks, but it’s difficult to quantify their impact on sales.

We have multiple concurrent communication efforts, so it’s hard to say where sales originate. Many people know us through our videos, since they’re quite specific and hard to forget. The number of views can turn a little company like ours into a success.

How did Left Productions perform from a project management standpoint?

They completed everything on time, the price remained the same, and we didn’t have any bad surprises. That's why we decided to work with Left Productions again. They’re organized and conscientious.

What did you find most impressive about them?

I was impressed with their creativity. They had strange and funny ideas, and they did things differently than other agencies.

Do you have any advice for future clients of theirs?

Work with them if you want to make something that stands out from the competition. Left Productions is expensive for more conventional work, but their best quality is their creativity. If you want to communicate about a specific subject, and you think Left Productions can add value, then try them.

Introduce your business and what you do there.

I do product marketing for a mobile marketing platform. We drive growth and brand awareness for mobile marketers by targeting new and existing users. We also have a monetization platform for publishers.

What challenge were you trying to address with Left Productions?

We were preparing for a large industry conference and needed to create a video that would showcase all our products. We also wanted a sizzle reel that encompassed who we are as a company.

What was the scope of their involvement?

They produced a long video that was split into different product vignettes. We provided client video creatives and other content and they included some motion graphics and a little animation. They provided input and guidance with storyboarding and scriptwriting and we all contributed equally to the project.

What is the team composition?

I worked directly with Blase (Head of Business Development US, Left Productions). We had one or two other team members join our calls, but Blase was always our main point of contact.

How did you come to work with Left Productions?

An internal team member referred them.

What is the status of this engagement?

We worked with them from January­–March 2018.

What evidence can you share that demonstrates the impact of the engagement?

I got great reviews from the conference. People liked the video and felt it had a good flow. It was long but not repetitive. Overall, it was a great production.

How did Left Productions perform from a project management standpoint?

Their project management was one of their biggest strengths. They were willing to work on weekends and completed requests quickly.

What did you find most impressive about them?

They definitely gave unique input into the overall design of the video. They were supportive and provided quick turnaround times. They were always willing to join a call or complete a task when we needed.

Do you have any advice for potential customers?

This was my first exploration into video production and they were very helpful with storyboarding. We could have established a clearer internal timeline before we engaged them.

Introduce your business and what you do there.

We are an integration platform as a service vendor. We help our customers connect all the applications in their companies to boost their enterprise and achieve digital transformation. I am the product marketing manager.

What challenge were you trying to address with Left Productions?

We wanted to create new educational videos to help elevate our brand. We wanted compelling videos with animation, music, the full works.

What was the scope of their involvement?

We worked with them on four or five videos within a wide range. They helped create our company overview video that shows what we do and how we help our customers. They wrote the script, suggested visuals, and came up with animations.

They joined us at a conference we host to record keynote sessions, breakout sessions, and customer/partner videos. They also produced customer testimonial videos. We all flew to each customers’ sites for a full day of recording and interviewing. They would then edit the video and create a B-roll from the most essential dialog.

What is the team composition?

We have a team of about four or five people. There is a primary contact that we engage with on a daily basis, two people who work as the film crew, and another person to do the lights and any voice work.

How did you come to work with Left Productions?

They reached out to our head of content. I looked over their work and we opened a line of communication. We were working with another vendor at the time but Left Productions offered a higher level of service and a better price. They responded quickly and I liked their work. They gave me the confidence to partner with them.

How much have you invested with them?

We’ve spent about $35,000–$40,000.

What is the status of this engagement?

We started working together in October 2017. The first project finished in December, but several other projects ran into 2018. We’re still working together on various projects.

What evidence can you share that demonstrates the impact of the engagement?

One of the videos they produced is the most watched video we’ve released within the past two years. Their concise, to-the-point style appeals to our audience.

How did Left Productions perform from a project management standpoint?

We have one key point of contact for various projects. They keep us informed about updates and new videos and provide constant feedback. With their level of project management, I can be as involved or as removed as I want.

What did you find most impressive about them?

Their level of service is great and they’re very responsive. As a B2B startup, their cost effectiveness is very important to us, as is the high level and quality of their customer service.

Are there any areas they could improve?

No, not at this time.

Do you have any advice for potential customers?

Be upfront about your expectations. Projects run smoother and you won’t have to reengineer videos after they’re produced. Be sensitive of your vendors’ time, work, and efforts.

Introduce your business and what you do there.

We provide business email communication and collaboration tools. I head up marketing.

What challenge were you trying to address with Left Productions?

We asked Left Productions to produce a 90-second, live-action video for us. At the time, our company was two years old, and we really needed a simple way to communicate what we do for our website visitors.

What was the scope of their involvement?

Because we were on a lower budget, we produced the script and Left Productions helped edit it, came up with a storyline, and provided actors and music. They gave us options to choose from, and then they went into production.

What is the team dynamic?

We interfaced with the main account person. I don’t know how many people were on the team, but I’d say it was three to five people.

How did you come to work with Left Productions?

Our founder knew their founder very well. We still had to get to know the team and get accustomed to working with them on a level with mutual knowledge and respect for each other’s businesses.

How much have you invested with them?

The amount we spent is unheard of in my experience.

What is the status of this engagement?

We started and completed the project in June 2016. We’ve engaged them again just recently to create an extension of this original video. We’re discussing some additional formats beyond video that they can produce for us.

What evidence can you share that demonstrates the impact of the engagement?

Prior to this video, we didn’t have a live-action summary of how our product worked, which is critical for our business. We placed this video on our main home page and did a lot of A/B testing. We definitely saw a double-digit increase in conversion, with home page visitors going on to try our product.

How did Left Productions perform from a project management standpoint?

They’re very organized and efficient. Building trust is important to them, and they know what they need to do to keep the project moving forward. I appreciate the directness and transparency that they provide in their services in and their communication. They communicated deadlines and expectations very clearly. That’s an ideal relationship when you’re working with an outside firm.

What did you find most impressive about them?

What our team appreciated was that they were very effective in meeting our deadlines. Our timeline was three to four weeks from start to finish. They finished in three.

We really liked the fact that they were very direct. Often agencies and production companies tend to hold back, and that can waste a lot of cycles trying to get to the point. We built a trusting relationship from the beginning that allowed them to tell us what challenges and changes they were seeing. They were also flexible when we wanted to make changes and were really receptive to our feedback as well. We didn’t feel like we were wasting time trying to communicate with each other.

I’ve worked with many video production agencies in the past. Left Productions is extremely efficient— which is what I appreciate the most. The quality of the work for the price we pay is great. I would highly recommend them for live-action video.

Are there any areas they could improve?

No. They have great foresight into what challenges companies may run into in video production. They proactively help companies think through the entire project, including the underlying reason for producing the video, before they start production. I think that’s part of their success.

Introduce your business and what you do there.

I was working at Mobilize, which is a platform for community managers to manage their communities. I was tasked with the role of managing our community managers. That role extended to other marketing requirements as well, including social media and video production, which is how I ended up working with Left.

What challenge were you trying to address with Left Productions?

Mobilize is a new company; it had only been around for a year at the point when I contract Left. We were struggling to increase conversions on our website homepage. People would get to the homepage and look around, but they didn't go deep into the site. As a result, were wanted to create a video to welcome people onto the site and to explain what Mobilize was in a succinct way. The video was one part of our multi-tiered strategy to accomplish that.

What was the scope of their involvement?

We wanted the video to be personable and real, so we went with a live action actor. We had a set, actors, a script, and scenarios. We had some animation in the live action video, but that wasn't the focus. One of the awesome things about Left is that they have animators, so you can make a video really great.

When we told Left that we wanted an explainer video, they sent me a question and answer deck. I answered a lot of questions about what I was looking for in about an hour and a half. They used that to handle everything else, including the storyboarding and the scripting.

We had a couple of back-and-forths with some elements, but they took full control after that.

The team filmed remotely. While they were filming in France, they were sending me updates and allowing me to make choices about settings and shirts that models would wear. That allowed me to be part of production even though I was so far away.

After Left compiled the footage, they gave me a first-cut. That was 3–5 days after shooting. I was really impressed with the tight turnaround they had. I reviewed the first-cut with my team and then sent them feedback. We then had a second cut, which really only had stand-ins for the animations they would do on the film.

How did you come to work with Left Productions?

Our CEO was really excited about doing this video. She was looking at a client that had previously worked with Left. She asked them who had produced their video, and we were referred that way. They put us in contact with Left directly, so it was great. It was good to see another successful company we knew using this company.

How much have you invested with them?

The video cost $17,500. That included a different version of the video so that we could test it on social media and website to see which version worked best.

What is the status of this engagement?

The work lasted from April to May of this year. We had a very aggressive time period. We had less than 30 days to get the video made. It was a three-week process.

What evidence can you share that demonstrates the impact of the engagement?

The company still has the video up on their homepage, even though they just did a full website redesign. It's probably still performing extremely, otherwise they would they would have removed it.

Internally, the team emphasized how much we needed the video. It is now included in every single e-mail that we send to potential clients or to customers. We also received feedback from other CEOs that it was really helpful in explaining what Mobilize does. In general, it has been shared several times to help explain Mobilize to a new customer, and it is extremely effective. We got what we wanted out of the video, which was a video that explains what Mobilize did in less than 1 minute. We totally nailed it. Left is awesome.

How did Left Productions perform from a project management standpoint?

They were super awesome. They were very responsive. Their team was in France, and I was in San Francisco. Because of that, you would think the time difference could be a problem for effective communication. In the end, it wasn't a problem at all. I actually felt like we were communicating more than some people who live in the city.

They were just extremely effective at pointing out what could and could not be done. They also backed up their facts. They had a lot of expertise, so I trusted them to know what would be best and what would work. The process was extremely easy, and I would work with them again in a heartbeat. It was awesome.

What did you find most impressive about them?

Their attention to quality in a tight timeline was extraordinary. It is a quality video with great actors, and it met all our requirements. Looking at it, you would think it would have taken much longer than it did.

Are there any areas they could improve?

Honestly, no. Their only problem is that more people don't know about them.

Introduce your business and what you do there.

We are an incubator that manages startup companies. We brainstorm concepts and then launch one of our ideas. The project that we were working on when we when we teamed up with Left Productions was String Box. String Box is a door-to-door, on-demand racket restringing service for people who play string sports. We've developed a service that will make restringing more convenient for people by providing them with door-to-door delivery.

What challenge were you trying to address with Left Productions?

We needed a way of clearly and quickly communicating what we offered. We didn't just want a textual "how it works" on our website. Instead, we needed something visual that would be gripping and engaging. That's why we enlisted Left Production to create an explainer video for us.

What was the scope of their involvement?

We had a really good idea of what we wanted to say in the script when we began, but Left Productions provided their recommendations for it as well. We dictated to them what the script should say, and we provided them with a detailed outlined. They then worked it into the video. We had to cut some things to make it all fit, but we provided the language and explanation for the service.

Left Productions enlisted their own voice actor for the video's voiceover. They also added sound effects to the video.

The team gave us a variety of different animation styles and allowed us to pick one that we that we liked the most. We gave them our feedback on that, and they proceeded from there.

How did you come to work with Left Productions

I discovered them through a mutual contact. They had done a video for a tool that we use. I came across their video and found out that it was made by Left Productions, and that company provided very glowing review. I reached out to the Left based on their referral.

How much have you invested with them?

It was a few thousand dollars.

What is the status of this engagement?

The work lasted from December to January of this past year.

What evidence can you share that demonstrates the impact of the engagement?

We haven't used the video as a marketing tool or an advertisement, so we don't have metrics. However, we do have a lot of feedback from people who have found it to be a very helpful introduction to what we offer.

We've had some in-person interaction with people at events with sponsored booths. We use the video in those situations to bring new people up to speed on what we do and why we do it. Everybody found that is a very helpful tool in clearly and quickly communicating to new customers what we're all about.

Overall, we have found it very beneficial to have the video. We feature very prominently on the on the homepage of our website, and it's been very useful in our dialogue with potential customers.

How did Left Productions perform from a project management standpoint?

They were great all the way through. They were responsive and willing to make changes when we had something that we needed to tweak. They got it done very quickly, and we were very pleased with the quality of it. It does exactly what we needed it to do.

What did you find most impressive about them?

They have the resources to give you everything that you need in a video. They can make it look good and sound good. From what I've seen, they've put the best foot forward, and they represent their clients really well. That's what everyone looks for when they hire a company like Left - a way to communicate their message. Whether they're doing explanatory videos or advertising, Left is very, very good.

Are there any areas they could improve?

I don't have any issues. Everybody always wants things cheaper right, and I'd love to be able to get videos produced at a lower cost. I'm just not sure that that's something that they would be able to do. You get what you pay for, and we were happy to pay what they charged us. I don't have any comments for improvement.