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4.5
5 reviews

Founded in 2000, Layer One Media is a Sitecore and Umbraco Marketing solutions agency dedicated to helping businesses deliver high quality leads and grow revenue. We are ahead of the increasing demand for marketing automation in the B2B world, and are leading in its delivery. At Layer One Media, we know the site launch is not the end game. Rather, it’s the beginning of an enlightened marketing automation program.

With expertise in Web and B2B marketing, we deliver highly effective, integrated campaigns that align sales and marketing, increase revenue and maximize efficiency for businesses with multi-touch sales cycles.

Sitecore, Umbraco, Insite Commerce, InRiver, PardotB2B Marketing, Digital Strategy, UX, eCommerce, Mobile / Tablet, Responsive Design, Data Integration, On-line Brand Experience, Navigation Architecture / IA, Web Applications, eMail Marketing, SEO/SEM, Analytics

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$50,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2000
Show all +
Milwaukee, WI
headquarters
  • 309 N. Water St., Suite 615
    Milwaukee, WI 53202
    United States
    414.224.0368

Portfolio

Key clients: 

Brady Corporation, Northwestern Mutual, Rite-Hite Corporation, Nidec Corporation, GE Healthcare, The Granite Group, Johnson Controls, Middleby Corporation, Data Weighing Systems,  Advicent Solutions, Altra Industrial, Artisan Partners

Reviews

4.5
5 reviews
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E-Commerce Support & Dev for Wholesale Distributor

" The team is responsive to customer requests and is constantly delivering improvements."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sep. 2018 - Ongoing
Project summary: 

Layer One Media provided updates for the client’s e-commerce site and integrated a CMS. They also provided design services.

The Reviewer
 
201-500 Employees
 
Concord, New Hampshire
Coburn Flannery
Director of eBusiness, The Granite Group
 
Verified
The Review
Feedback summary: 

 As a result of Layer One Media’s work, the client saw a 30% increase in their conversion rate and a 40% increase in engagement. The team has excellent project management and a knack for explaining complex issues.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of e-business at the Granite Group which is a plumbing and heating wholesale distributor. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Layer One Media?

We wanted assistance with our e-commerce platform and CMS. We had previous partners who implemented our e-commerce solution. However, when those partnerships didn’t work out, we needed someone to continue to support the site and provide development updates.

SOLUTION

What was the scope of their involvement?

They inherited the codebase for our e-commerce platform which is Insight Commerce. Their team provided updates and improvements. They also integrated a CMS and provided design services. 

What is the team composition? 

We worked with a team of 3-5 people. 

How did you come to work with Layer One Media?

I met them at a conference in Chicago. I liked the methodology they had in place. They’re focused on their employees and their growth. 

How much have you invested with them?

We spent between $400,000-450,000.

What is the status of this engagement?

We began our ongoing relationship with them in September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When they came on board, we were able to get a 30% increase in conversions. We also saw a 40% increase in engagement. The feedback we’ve received from users has been great. The team is responsive to customer requests and is constantly delivering improvements. 

How did Layer One Media perform from a project management standpoint?

Project management is one of their strengths. We meet weekly to talk about our progress and plans for what needs to be done. 

What did you find most impressive about them?

Their ability to help us understand complex issues is impressive. They helped us increase business value by making the appropriate tradeoff decisions. Their team provides more guidance than the previous vendors we worked with. 

Are there any areas they could improve?

I don’t know. I’m happy with what they do. 

Do you have any advice for potential customers?

You should go in with the mindset of this being a partnership. They’re willing and able to provide feedback and suggestions based on your needs, rather than just deliver exactly what you ask.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Consumer Goods Manufacturer

“Oftentimes, it doesn’t feel like they’re an outside agency because we’re able to work so closely.”

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. 2019 - Ongoing
Project summary: 

Layer One Media constructed a reliable website using their Umbraco expertise. They implemented marketing cloud, popup ads, and video content into the website. They also supported a server transition.

The Reviewer
 
1,001-5,000 Employees
 
Chino Hills, California
Kyle Blades
Director of Digital Marketing, Jacuzzi Group Worldwide
 
Verified
The Review
Feedback summary: 

Due to their services and new frontend features, the conversion rate increased considerably. The site rarely crashes and pages load at faster speeds, boosting SEO. Organized, the team was able to work independently when needed for the effort, gaining the client’s trust in their abilities.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of visual marketing for Jacuzzi Group International, so I oversee our websites, digital ads, and mobile apps. Jacuzzi is a manufacturer of bot tubs and bath products across seven brands, including the Jacuzzi brand itself. We focus heavily on North American buyers, but we’re also a global organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Layer One Media?

Our biggest goal was to create a stable website. The older site architecture had a tendency to crash when we made updates. We wanted a steady solution. On top of that, we also wanted to start testing and optimizing our site. It was important to find a partner to give us the freedom to do that.

SOLUTION

What was the scope of their involvement?

When we brought their team on, we were still being hosted by another agency. So, their first challenge was to take our site and put it on their own servers. After we got that accomplished, they helped us rebuild the entire backend while working on some additional frontend projects to cultivate the architecture we were aiming for.

They implemented a marketing cloud to improve our email nurturing and added movement to the site with video widgets. We’d been trying to accomplish that for years. Additionally, they improved our ability to close mobile deals with popup ads. They’re experts in Umbraco and built the site on that.

What is the team composition?

The team is pretty robust. Brody (Founder, Layer One Media) is our main touchpoint and remains our overall account manager. Jim (Digital Delivery Director, Layer One Media) works on the technical side. My head of e-commerce handles the day-to-day, but I often strategize with Brody during site visits. They get a much larger team involved on their end, too. I have several developers working on our projects from their team.

How did you come to work with Layer One Media?

They found us. Someone from their team reached out to us because our platform is on Umbraco. They’re top Umbraco developers, so it was serendipitous, especially because we were looking for a new partner. 

How much have you invested with them?

We’ve spent about $200,000 at this point.

What is the status of this engagement?

They started working with us in February 2019, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As a result of their work, we’ve seen a significant increase in conversion rate, which is our main numeric metric. We also used to have a website crash every week. It’s only crashed about twice in our entire partnership with them. That uptime increase made a huge impact. 

Lastly, the page load time has continued to decrease because of their work on the backend. It’s very important to Google, so that’s really helped. We have one of the faster sites within the vertical, even after we added motion to the site. They’ve done a great job optimizing the site on the backend, and that shows in the frontend results.

How did Layer One Media perform from a project management standpoint?

They have a structured system in place, allowing us to achieve all of our goals. Their team moves through the system and workflows very quickly, always aware of issues. Tasks are completed every week without my team getting too involved. They just run with it. From that standpoint, project management is ideal.

What did you find most impressive about them?

We value their transparency and willingness to work with us when projects end up being a little beyond their intended scope. The flexibility is appreciated and not super common in external partners. Oftentimes, it doesn’t feel like they’re an outside agency because we’re able to work so closely. It’s like they’re our own personal development team.

Are there any areas they could improve?

We stumbling at the start of the project because there was misalignment on how much they’d be helping us transition from one server to another. But, due to their transparency and willingness to help us beyond what was expected, we were able to work out those initial tensions.

Do you have any advice for potential customers?

Meet with them, in the beginning, to talk through the issues as much as possible. I wasn’t there to do this initially—I hadn’t met with them. As soon as we got into a room together, though, things smoothed out. The faster you can lay your plans on the table with them, the faster and easier the project will be.

4.5
Overall Score We work well together, and we’re seeing good results from what we’re pushing.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Project management was a core function for them. They pushed us to achieve our goals.
  • 4.0 Cost
    Value / within estimates
    They’re probably more expensive than in-house teams, but they provide great value.
  • 4.5 Quality
    Service & deliverables
    They’ve done exactly what we wanted them to do, delivering beyond what was initially planned.
  • 5.0 NPS
    Willing to refer
    If anyone was looking for web developers, I’d recommend them.

E-Commerce Website for Electrical Manufacturing Co.

“They’re engaged and dedicated, delivering projects on time and always keeping track of tasks.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2018 - Ongoing
Project summary: 

After a previous partner gave an expensive quote, Layer One Media took over a website redesign. They integrated it with a CMS and added features like order tracking. They also do SEO, hosting, and maintenance.

The Reviewer
 
51-200 Employees
 
Huntersville, North Carolina
Lazaro Felix
Director of IT, NSi Industries LLC
 
Verified
The Review
Feedback summary: 

Layer One Media is professional and honest, providing feedback and suggestions to improve the final product. They proactively manage the project to ensure everything’s going well, and they maintain good communication. The site is much faster now and has received positive feedback from users.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of IT for NSi Industries LLC, a company that provides services and supplies to electrical contractors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Layer One Media?

We wanted to update our website, which was on an old version of Insite, but our vendor at the time gave an expensive quote, so we began looking for a new partner.

SOLUTION

What was the scope of their involvement?

Layer One Media added a new CMS layer to our website, including the home page, about us page, and resource page. They refreshed the entire home page and updated a lot of the products that we listed on our site. Users can now track their orders and view a history of items they’ve purchased. Layer One Media made the site faster and fixed various other problems we had with it. They also did some SEO and Google Analytics work. We used to host the site in house, but now they provide hosting and maintenance services, taking care of any patches or updates.

What is the team composition?

We interact with a team of about six people, including the manager and developers.

How did you come to work with Layer One Media?

We found a list of approved partners on Insite’s website. We contacted a few of them, and Layer One Media responded the fastest. They provided references, which all had good things to say, so we hired them.

How much have you invested with them?

We’ve spent over $100,000.

What is the status of this engagement?

We partnered in October 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Traffic to our website has increased as well as our reps’ response times. The site is faster, and a national channel we sell through has given it a good score.

How did Layer One Media perform from a project management standpoint?

They’re engaged and dedicated, delivering projects on time and always keeping track of tasks. We communicate via phone and email, and they proactively reach out to us whenever they need anything.

What did you find most impressive about them?

They’re extremely professional and explain things in a way that non-technical people can understand. The team is honest and provides insightful feedback instead of trying to sell us things we don’t need. Unlike other firms, they don’t charge us for quick and simple fixes.                                                

Are there any areas they could improve?

I can’t see how they could improve.

Do you have any advice for future clients of theirs?

If possible, have your first meeting in person so that you can avoid any potential miscommunications when establishing the scope and goals of your project.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We sometimes delay deadlines.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Global Website Dev for Motor Manufacturer

"We want to look good, but at the end of the day, we’re functional and not flashy. Layer One delivered on that." 

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4.0

Quality: 
4.0
Schedule: 
3.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
Aug. 2017 - Ongoing
Project summary: 

Layer One Media designed, developed, and launched a Sitecore website. Aside from site construction, they also migrated existing content and established redirects. They now provide ongoing support.

The Reviewer
 
10,000+ Employees
 
St. Louis, Missouri
Director of E-Business, Motor Manufacturer
 
Verified
The Review
Feedback summary: 

Customer inquiries and insights into web activities have both increased markedly. Despite facing significant turnover, Layer One Media delivered a stable yet customizable solution on time. Their development resources excel at both project management and working in the B2B industry.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the e-business director for a global manufacturer of motors and drives. This project was for our Appliance, Commercial, and Industrial Motors (ACIM) division.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Layer One Media?

We hired Layer One Media to help scope, design, and develop a Sitecore website that could be branded/customized by each of our business units.

What were your goals for this project?

We wanted to create a web platform that had a common look/feel and tools but would still be flexible enough to for each business unit to adapt based on their products, go-to-market strategy, and regional approach.

SOLUTION

How did you select this vendor?

Layer One Media was a Sitecore gold partner and was focused on B2B industrial customers. They understood that we weren’t a consumer company and that we faced unique challenges as a consequence of going to market through distributors.

Describe the project and the services they provided in detail.

First, they guided us through discovery and helped us define our needs. Then, they collaborated on design and UX and developed the site. Content migration, launch, and redirect setups were also part of their responsibilities. They’re now under contract for support.

What was the team composition?

During the heavy work, we had a project manager who guided most of the discovery and served as our primary contact. There were also several designers and developers involved, as we experienced considerable turnover during the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The sites were developed and launched by our deadline, and we immediately saw a significant increase in web-generated inquiries and visits to our distributor locator. Now, we have more visibility into activity on the sites than we used to, allowing us to make informed decisions quickly.

How was project management arranged and how effective was it?

Project management has been handled by different people at various points of the project. Maternity leave, turnover, and changes in assignments all occurred. Ultimately, the developers drove most of the project management. Since the initial project ended and we moved to support, senior management has taken a more hands-on approach and things are flowing smoother.

What did you find most impressive about this company?

Layer One Media understands B2B industrial companies. That's not something that everyone "gets". We want to look good, but at the end of the day, we’re functional and not flashy. Layer One delivered on that.

Are there any areas for improvement?

Project management and communication were challenging at times. Recently, however, things have greatly improved. We're pleased with their communication and responsiveness.

4.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
    For the main project, we hit our deadlines. Support was a challenge for a while but is good now.
  • 4.0 Cost
    Value / within estimates
    They weren't the most affordable bid, but they did offer a more complete package. We got what we paid for.
  • 4.0 Quality
    Service & deliverables
    They hit our deadlines (which were challenging) and delivered a solid product according to our specs.
  • 4.0 NPS
    Willing to refer

Sitecore Implementation for Global Electrical Wiring and Cable Supplier

“They stayed true to our statement of work ... and they’ve just been with us every step of the way.”

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4.0

Quality: 
4.0
Schedule: 
3.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
Project summary: 

Layer One Media developed a new website using Sitecore as the CMS platform, to replace the previous one in Ektron. The team also provided integration with ERP systems and handled minor design work.

The Reviewer
 
201-500 Employees
 
New Berlin, Wisconsin
Marketing Communications Manager
 
Verified
The Review
Feedback summary: 

Layer One Media successfully implemented the Sitecore CMS which resulted in a significant increase in both process efficiency and sales conversions. The relaunched website generated more than twice as much user traffic and engagement. The team displayed professionalism and flexibility.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Could you briefly describe your company?

I work for IEWC. We’re a distributor for wire cable and wire management products.

What is your position?

I’m marketing communications manager.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge(s) you were attempting to address when you initiated the relationship with Layer One Media?

Our website had not been touched since 2006. Our product data structure was lacking. We walked into this project prepared to wipe the entire slate clean. We were beginning anew with our product data, organization and the website as a whole. I was really looking at how to design a site from the ground up so we could keep adding content it and keep improving it as the years go by. That was the basis of the whole relationship. 

SOLUTION

Could you now describe the scope of the project? For instance, did it invole custom visual design, backend development, training, support, etc.?

What they did is they provided the company website, which is the external user facing website. We have a team for a product catalog implemented, and also pulled that into Sitecore. Sitecore is what we’re using for our CMS platform right now. There is no integration at this point with ERP systems or anything, but we are integrated with Salesforce, so they did provide that service.

For the most part, it’s a standard website. There wasn’t anything too advanced. However, our product data structure got a little complicated, because we do things a little differently here with our data. Overall, the majority of the work has been backend development. They handled minor design work but the frontend isn't the most complex. 

What CMS powered your previous website?

We were using Ektron.

What was the rationale behind your transition from Ektron to Sitecore?

A couple of things. Ektron, first of all, had not been updated since 2006 and, because of that, we were having a lot of problems. At that point we looked at possibly upgrading Ektron instead of going somewhere else. A couple of factors drove us toward Sitecore. One, Ektron, I know, is going through some financial issues, so we were a little leery about continuing with them in that respect. Sitecore has really caught our attention because it had nothing but accolades from other people and other companies that we've talked to. This was about two years ago. Sitecore is the bright, shining, up-and-coming CMS platform that wasn’t too highly priced, and was going to fulfill our needs going forward into the future.

How did you select Layer One Media as your solution partner?

The way that we got a hold of them was through Sitecore. We talked with Sitecore first as far as who their authorized vendors were. We had about five different companies, I believe, that we interviewed at that time, and we had them in for several rounds. A lot of them provided a scope of work or a statement of work. It came down to Layer One and one other potential vendor. At that time, the big determining factor was the price point. Layer One was extremely reasonable. The quality of work seemed on par with other companies that were charging quite a bit more. It made the most sense for us to go with Layer One.

Could you provide a sense of the size of this initiative in monetary terms?

All said and done, I’d probably say between $300,000 and $400,000.

When was this implementation completed?

We launched, I believe, on October 14, 2013. And there's still ongoing work with them. 

RESULTS & FEEDBACK

In terms of results, could you share any statistics or metrics that would demonstrate the effectiveness of the work they've delivered?

Things have been slowly picking up. I don’t have numbers right in front of me at this time. I can tell you our traffic has slowly increased. Our conversion rate as far as contact us and quote requests have slightly gone up. We’re seeing bumps kind of slowly grow as our search engine results begin to improve. When you launch a new website, especially when it’s a brand new website, it takes a while to get everything settled. It’s a slow growth right now.

Do you remain confident that the Sitecore CMS will continue to fulfill your business needs into the foreseeable future?

As of this point, yes I do. 

When working with Layer One Media, is there anything you would consider unique or special about them compared to other vendors you’ve worked with?

One thing I keep pointing out is, and this may sound cliché, but they feel like a true partner. A lot of companies are simply out to make money, but Layer One has really gone above and beyond in our relationship. They're actively invested in our success. They stayed true to our statement of work and the cost for the project, and they’ve just been with us every step of the way. We’ve always been able to reach out to them no matter how many times per day. It’s almost like they’re an extension of our company.

In retrospect, are there areas that you think they could improve upon, or are there things you'd do differently as the client before approaching this type of project?

Yes. There’s two things, and I’ve talked with them about it. One, the initial timeline did go quite long. We were a couple of months overdue on the launch. As with any fluid exercise, things emerged along the way that weren't properly anticipated. It feels like they slightly underestimated the length of the project. And as an extension of that issue, we lost some valuable time to conduct QA/QC testing. They're aware of both of these issues and we've already taken steps to remedy similar occurrences in the future. 

4.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer