Lavora Digital Agency Reviews (4), Pricing, Services & Verified Ratings

UX/UI Design Web Design Web Development
Confidential
Sep. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We were impressed by their responsiveness, communication skills, attention to detail, and understanding of our needs."

Mar 23, 2022

Marketing & IT Specialist, Fatpol

Łukasz Banasik

Other industries
Warsaw, Poland
11-50 Employees
Online Review
Verified

Lavora Digital Agency was hired by a technological machine manufacturer to implement improvements to their online store. The project would streamline the customers' product search and ordering process.

Thanks to Lavora Digital Agency's search engine solution, the UX of the online store has significantly improved. The team also established a good relationship with the client, and they managed the project timeline wisely. Furthermore, their communication with the client was great.

The client submitted this review online.

BACKGROUND

BACKGROUND

Introduce your business and what you do there.

FATPOL TOOLS is one of the largest and most specialized manufacturers in Poland of technological equipment for CNC machine tools and automatic single and multi-spindle machines. For many years we are among the leading producers of this type in Europe. We have been present on the domestic and foreign market since 1973.

My name is Łukasz Banasik and in FATPOL TOOLS I’m responsible with the area of digital marketing and brand promotion, as well as IT projects coordination.

OPPORTUNITY / CHALLENGE

OPPORTUNITY / CHALLENGE What challenge were you trying to address with the vendor?

Implementation of a dedicated search engine streamlining the process of ordering products in our online store.

SOLUTION

SOLUTION

What was the scope of their involvement?

Lavora Digital proposed and implemented improvements to the online store design and functionality, as well as successfully developed and implemented the product search engine concept.

What is the team composition?

The project team consisted of 2 people - one person responsible for the customer contact channel and one production (technical) person.

How did you come to work with the vendor?

We found them through a freelancer portal.

How much have you invested with them?

$2,000

What is the status of this engagement?

We started working together in September 2021.

RESULTS & FEEDBACK

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With the e-commerce search engine solution provided by Lavora, according to our internal research, the user experience of using our online store has significantly improved.

How did the vendor perform from a project management standpoint?

The communication with the team was great. They did a great job at establishing a good relationship during the engagement. We had always direct contact with the project manager, which was very responsive and was able to adjust the project timeline, when needed.

What did you find most impressive about them?

We were impressed by their responsiveness, communication skills, attention to detail, and understanding of our needs.

Are there any areas they could improve?

All areas of cooperation were at a very satisfactory level.

RATINGS

5.0

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Potential Modesty in Expertise

Professional and Proactive Team

End-to-End Involvement

Enhanced User Experience

Efficient Process Automation

Strong Project Management

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