Keyideas Infotech (P) Limited

BACKGROUND

Introduce your business and what you do there.

I’m planning to set up e-commerce sites specifically for medicine and for people to reach out to doctors in India.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Keyideas Infotech (P) Limited?

I needed to hire someone to develop my e-commerce site and mobile application.

SOLUTION

What was the scope of their involvement?

I told them what aesthetic and ideas I was looking for then left it to the team to decide. The main requirement was that it should be something accessible to an elderly person or a young person. It needed to be user-friendly and self-explanatory. They developed the e-commerce site on .NET and are in the process of launching the platform. The iOS and Android mobile apps will be launched early next year.

It's now in the testing phase. We developed a beta version and showed it to our investors, as well as some of our colleagues and friends. Based on that input, they’re incorporating more features.

What is the team composition?

There was a project manager and a business analyst that coordinated with our team to provide input to the seven or eight developers. My partner and team are more involved with the project manager and the team. I speak mainly to the CEO.

How did you come to work with Keyideas Infotech (P) Limited?

We did some online research and their name came up somewhere on the first page. We were in touch with three to four other companies, but Keyideas had the fastest response time and their quote was very competitive.

How much have you invested with them?

$230,000.

What is the status of this engagement?

We started working together in September 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team has been great. They come up with good suggestions, and they delivered what we asked of them on time. Our colleagues and friends who are in the medical profession gave us several suggestions on how things could be incorporated, and that’s what we’ve done. What they developed is very reliable and we’re very satisfied.

How did Keyideas Infotech (P) Limited perform from a project management standpoint?

I can’t find any fault in the project management. They use a team application to communicate with my tech partner. I recommend them to anybody as there have been no issues at all.

What did you find most impressive about them?

They’re hardworking people. They don’t look at work as just a job, but as an engagement, so they take full ownership of the project. They’re pretty prompt at replying, on deliverables, and on good giving feedback. They've also given quite a few suggestions, which is nice to have.

Do you have any advice for potential customers?

The market needs are changing very fast so you always need some flexibility. Keyideas is great when it comes to ideation, incorporating new ideas, and executing them. You can simply outsource your tech-related worries to them.

BACKGROUND

Please describe your company and your position there.

I work for a TravelEasy LLC, a major travel retailer. We do half our business offline and the other half online, like a traditional agency. We get a lot of walk-in customers and we sell all kinds of products like vacation packages, flights, and hotels.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Keyideas Infotech (P) Limited?

We had more business coming in and wanted to be ready for big events around the globe, such as the Soccer World Cup and the Olympics. We had too many competing priorities and options coming down the pipeline, so we needed to expand our team and find someone to complete our travel and booking related apps.

What were your goals for this project?

We wanted to develop a new booking engine as quckly as possible.

SOLUTION

How did you select this vendor?

We found Keyideas online. We were considering a few potential vendors, but their prior experience in the field and professionalism bowled us over.

Can you go into detail about the services they provided and the scope of the project?

Our previous apps were done using .NET, so we asked Keyideas to work in .NET. They were involved in both front- and backend applications.

What was the team composition?

We worked with two senior developers, five intermediate developers, a QA/testing resource, a business analyst, and a project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We don’t keep track of any formal metrics, but they did the job very well. I’m very pleased with their contributions.

How was project management arranged and how effective was it?

Their developers, designers, and testers worked in tandem with our project manager. We used Plan.io and JIRA to track tasks and bugs, and it worked very well for us.

What did you find most impressive about this company?

They’re quite flexible, reliable, and ready to work hard based on our timelines.

Are there any areas where they can improve?

I can’t think of anything at this point.

BACKGROUND

Please describe your company and your position there.

I’m the owner of a fashionable clothing and garments exporter based in India.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Keyideas Infotech (P) Limited?

We contracted with Keyideas Infotech for a B2B and B2C portal to serve as our e-commerce platform.

What were your goals for this project?

Working with a limited budget, we wanted to address our speed of delivery to the market by finding a reliable firm to serve as an outsourced software development partner.

SOLUTION

How did you select this vendor?

Keyideas Infotech was referred to us by one of their past clients, as well as by a couple of our industry colleagues.

Can you go into detail about the services they provided and the scope of the project?

The initial project was to develop our B2B portal, which is a mini enterprise resource planning system that manages the entire operation. We use that system for product management, host processing, price management, stock control, ordering, cash management, printing labels, and communication with portable data entry device scales and point of sale devices. Keyideas utilized .NET, C#, Angular, HTML5, REST, and MS SQL Server for the new web-based solution which can be deployed at certain locations or as a SaaS. For the B2C portal, they developed a solution using Magento and MySQL.

What was the team composition?

The team includes business analysts, developers, designers, a QA team, and now a digital marketing team for promotions.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our work is ongoing, but as of now, 95% of our 145 user stories have been tested and accepted. We recently showcased a beta version of the new B2C portal to our customers, and they were very excited. I am quite pleased with Keyideas Infotech’s performance.

How was project management arranged and how effective was it?

The design and analysis phases were executed using the waterfall method, be we took a more agile approach during development. We used Jira during the development phase.

What did you find most impressive about this company?

Keyideas Infotech’s staff is professional and competent, but the most impressive thing about them is their willingness to take on any challenge. This is not an easy project, but they exhibit confidence in their abilities at all levels of their organization. While the original intention was to develop the new system, a number of major enhancements were introduced during the analysis and design phases. As a true partner, Keyideas Infotech always helps us reach the most suitable solution.

Are there any areas where they can improve?

Their technical and project management skills are excellent, but their business analysis warrants some improvement.

BACKGROUND

Please describe your company and your position there.

My company manufactures wire wound components, sold mainly B2B. I'm the director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Keyideas Infotech (P) Limited?

We wanted to automate our processes and build an ERP/CRM combination to we can track our purchases, sales, and customers.

What were your goals for this project?

We wanted a solution that was simple to use and scalable at the same time. We were growing steadily and wanted a system in place that could support us for next 8–10 years.

SOLUTION

How did you select this vendor?

A close friend suggested them to me. I was apprehensive in the beginning since I wanted a software company based near us. I spoke with their project manager and director and felt very comfortable. The team was knowledgeable and sincere. I picked them out of the three vendors I had shortlisted.

Can you go into detail about the services they provided and the scope of the project?

They provided us with web development services. They're responsible for our web design and development, using .NET and MySQL. They also provided database work, training, and user testing.

What was the team composition?

We had eight or nine people working on the project, including .NET developers and database experts as well as a project manager and business analyst.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The tool they built helped improve our efficiency and we've had a 5–6% increase in our monthly sales. Not only that, it has helped save us on the recurring costs every month by another 4–5%. The overall impact is around 10%.

How was project management arranged and how effective was it?

The team was accessible to us. We used a tracking tool for much of the communication and documentation, and project milestones were captured using this software. Having access to all that information was useful for us as a client.

What did you find most impressive about this company?

We had numerous phone calls and the nurturing feeling behind their customer service was the most incredible thing about them. What set them apart was their patience and ability to deal with our non-technical team. They walked us through the whole process from the other side of the country, and it was very impressive. They were meticulous and thorough. We communicated regularly by Skype and they were flexible with my availability.

Are there any areas where they can improve?

There were a lot of moving parts in this project, so we found it challenging to keep track of everything. There was some room for improvement in this area, but not a lot.

BACKGROUND

Please describe your company and your position there.

I’m the co-founder of an e-commerce startup that’s still in stealth mode.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Keyideas Infotech (P) Limited?

My friend and I wanted an e-commerce site for our new venture.

What were your goals for this project?

We needed to find an expert in e-commerce websites, digital marketing, and content creation.

SOLUTION

How did you select this vendor?

We searched on Google and found a few companies that were skilled in e-commerce web development. We spoke to each of the shortlisted vendors in our region and visited their offices too. We liked Keyideas Infotech’s honesty, patience, and how they walked us through each stage of development. They were the best fit.

Can you go into detail about the services they provided and the scope of the project?

They helped us with web development, digital marketing, and content creation. They built the site using Magento 2.

What was the team composition?

They assigned a team of six people, which included two developers, a designer, a tester, a digital marketing expert, and a content writer. They were supervised by a project manager who served as our single point of contact during the course of the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are still in stealth mode and are planning to launch the third week of September.

How was project management arranged and how effective was it?

Keyideas Infotech did a great job. We exclusively used email to communicate with our project manager, who has excellent response times. They also used a collaboration tool that showed us the progress of the project or of a specific task.

What did you find most impressive about this company?

Communication is excellent. They were very patient with us since we’re not tech savvy and don't know much about software development. They not only respond promptly but also make sure they’re giving us the correct answer, which is one of the most important considerations for me. If a delay occurs, they provide a specific timeframe for completing the work and will respect that deadline.

Are there any areas where they can improve?

I really can't think of any. They were at the top of their game.

BACKGROUND

Please describe your company and your position there.

I work for a financial startup that focuses on providing funding access to micro, small, and medium enterprises (MSMEs) and self-employed or salaried individuals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Keyideas Infotech (P) Limited?

We needed to develop our website and a mobile app for our sales team.

What were your goals for this project?

We wanted our website to be easily accessible for any of our potential customers, stakeholders, and partners. The goal of the mobile app was to help our salespeople and improve our company productivity.

SOLUTION

How did you select this vendor?

After speaking to various people, we had shortlisted four companies. We met with each of their teams and tasked them with planning a few solutions for both the website and the mobile app. Keyideas provided multiple informed ideas and were very prompt in their replies. We were initially a bit apprehensive to partner with them because other companies had more experience and resources, but the Keyideas team out-performed in terms of quality.

Can you go into detail about the services they provided and the scope of the project?

The team prioritized speed and efficiency in the design of our company’s website and the sales team app. They helped us digitize our workflow in the early stages of our company to expedite our future growth and success. We are now in the conception stage of development for a custom app.

What was the team composition?

We worked with about eight representatives from Keyideas.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are just now preparing to launch the website and the app, but we are expecting positive results.

How was project management arranged and how effective was it?

The coordination and communication process has been very smooth.

What did you find most impressive about this company?

They prioritize their client’s interests. The Keyideas team provided multiple solutions to continuously improve and optimize the original idea.

BACKGROUND

Please describe your company and your position there.

I’m the marketing manager of an agro-based company that’s both a wholesaler and retailer of food agro items.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Keyideas Infotech (P) Limited?

We needed to develop our website.

SOLUTION

How did you select this vendor?

They were recommended to me by a client. We had shortlisted a few others but when we compared them, Keyideas was ready to do our work in the given timeframe.

Can you go into detail about the services they provided and the scope of the project?

They developed a website that helps us reach our customers better and provides detailed information about the products we sell.

What was the team composition?

They assigned a team of about ten people, who were all knowledgeable, professional, understanding, and simply amazing to work with.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website was launched on time and it has helped us gain more clients. They’re excellent at what they do.

How was project management arranged and how effective was it?

Keyideas was helpful and provided feedback during the project. They managed the work really well and didn’t take advantage of the fact that I’m not tech savvy. I'm sure I've had some difficult requests for them, but they took the time to understand my business requirements and asked the right questions. Any issues that came up during the development process were fixed quickly.

What did you find most impressive about this company?

How they care about their customers is remarkable. They wanted us to be successful and tried to develop everything according to our needs, trying hard to understand our business. Their technical skills and efficiency are also very good.

Are there any areas where they can improve?

They should think about taking up system integration role.

BACKGROUND

Introduce your business and what you do there.
We are a unique jewelry store providing emphasis on great style and exceptional quality delivered in a chic setting. I am the founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Keyideas?
We wanted to build a mobile app and a website which included the frontend and the backend. The challenge was to create an app to make the content available along with the complex images. 

SOLUTION

What was the scope of their involvement?
The app was built to serve a huge number of individuals from our huge customer base. The images were tailored to display differently for different users as loyal customers could view high-resolution images. Keyideas also developed personalized features based on the customers shopping behavior. 

How did you come to work with Keyideas?
Initially through of working with other companies, but after receiving quotes, found them to be a lot higher. Once we came to know about Keyideas, we requested for a quote from them. It was within our budget and they were realistic in what they quoted. Through a series of interviews, we determined Keyideas was the best fit, based on the work they did in the past and our conversation with them. They understood what we were trying to do as they had already done similar projects.

How much have you invested with Keyideas?
We spent something between $20,000 and $25,000.

What is the status of this engagement?
The overall project took about 9 months to complete. It was a challenge for Keyideas to complete this huge project on schedule due to the huge volume of development but the project was smoothly executed. Their dedication, effort, and patience were truly appreciated. Project started in January 2017.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Keyideas has a great team who understands and closely map client’s requirements and provide the best cost-effective solution. They were very helpful throughout the design, development, and testing process. We were quite pleased with the mobile app developed by Keyideas and we look forward to working with them in our next phase. The expertise and the suggestions they gave us was really valuable.

How did Keyideas perform from a project management standpoint?
Keyideas project management team was very helpful throughout the entire project and guided us in taking the right path. 

What did you find most impressive about Keyideas? 
They have a strong technical team and provided us the right solution. Their entire team was very professional throughout the project. Their quick response, smooth two-way communication, and knowledge of the development platform are their key strengths.

Are there any areas Keyideas could improve? 
During the end of the project, a couple of developers got replaced. It was a bit concerning, but the new guys picked up along with the other team members and the project milestones were not affected. The management and the development team are experts in their space, and they can deal with anything.

BACKGROUND

Please describe your company and your position there.

I’m the owner of LOOPHOOP. We sell ethnic apparel, bags, earrings, and more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Keyideas Infotech (P) Limited?

We needed someone to make our e-commerce site.

What were your goals for this project?

We wanted to grow our clientele and increase our sales.

SOLUTION

How did you select this vendor?

I wasn’t satisfied with my original vendor and I wasn’t getting any business. A friend recommended Keyideas and I’d heard they had good marketing and sales advice.

Can you go into detail about the services they provided and the scope of the project?

They designed, developed, and launched my site. They also handled product display and site layout.

What was the team composition?

The team had about 20 people, but it changed depending on the skills I required.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

My business grew and I saw a vast change in sales. They helped my site reach the masses and they displayed my products well and with good quality. I’m also grateful to them for their marketing tips. They were an excellent choice.

How was project management arranged and how effective was it?

They finished the project on time and would provide me with regular feedback. It was all quite impressive.

What did you find most impressive about this company?

Their time, knowledge, and expertise were good. They paid attention to small details and made everything hassle free.

Are there any areas where they can improve?

I can’t think of any.