Infinite Possibilities with Technology

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Kellton Tech is a London-based ‘Born Digital’ technology consulting and services company founded on the belief ‘Infinite Possibilities with Technology.’ We empower disruptive growth and turn businesses into ‘Digital and Smart Enterprises’ of tomorrow. Kellton Tech leverages technology as a competitive differentiator for success to craft unique IT solutions, be it business specific customised software solutions or AI-powered IoT implementations for large enterprises.

With deep domain knowledge in Insurance, Financial Services, Business Services and Real Estate sector, we steer the digital journeys of our clients with a groundbreaking strategy and help them redefine the way they do business for the right real-world impact. 

Kellton Tech adopts a holistic delivery approach that brings Agile, Hybrid and DevOps methodologies together. With operations across the UK, Poland and India, our team of over 250+ dedicated ‘Kelltonites’ is consistently on the lookout for the next exciting challenge.

 
$50,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2009
Show all +
London, United Kingdom
headquarters
other locations

Portfolio

Key clients: 
Financial Services - ABO || Convexel || VCCEdge || Fastacash ***** Insurance - Aegon || Aviva Life Insurance || Eldermatics || Max Life ***** Real Estate - Foxtons || Sherlock Homes || Brokerloop || Prop Tiger ***** Travel and Hospitality - Indigo || Ireland Guide || Kuoni Travels || MakeMyTrip || Protected Trust Services
Legacy Core System Modernisation for a leading Real Estate Agency in UK Image

Legacy Core System Modernisation for a leading Real Estate Agency in UK

Industry - Real Estate Software Solutions

Founded in 1981, our client is a premier real estate agency based in the United Kingdom with a blue chip service portfolio in Property Sales and Lettings.The core architecture, unique to our client, had reached its end of life and lacked scalability to support evolving growth initiatives. The project began with a three-month discovery workshop to understand the intricacies of our

client’s existing legacy system and its integration with several departments.

 

Once the functionalities and their integrations with departments were clear, we laid the technological foundation on the latest Microsoft .NET technology to build a unified, mission-critical platform Capable of Supporting end-to-end business requirements. We developed the platform, integrated it with third-party systems, and helped the client prepare to "go-live". The newly deployed digital core ensured process automation and acceleration while dramatically cutting costs, time-to-market, and regulatory compliance risks resulting in a total success.

Service Requests Reporting and Dash-boarding System with in built Analytics Engine for Alexion Image

Service Requests Reporting and Dash-boarding System with in built Analytics Engine for Alexion

Industry - Pharmaceuticals

Alexion is focused on developing and delivering life-transforming therapies for patients with devastating rare diseases. With a 25+ years of leadership in rare disease medicine, Alexion is part of NASDAQ-100 - a group composed of the 100 largest non-financial stocks traded on the NASDAQ.

Alexion's IT department was facing challenges in providing satisfying service to their internal

colleagues inspite of working round the clock to their best abilities. Average ticket closure rate per day was going down even after with a larger team size. 

Alexion collaborated with Kellton to identify and plug the key gaps in their internal IT service delivery. We build a whole dashboarding and reporting portal for bringing the transparency in their process. This portal was tightly integrated with ServiceNow - the service ticketing and records platform as well as fetching data from manual created sources like excel files etc. For each inernal department, a specific dashboard was created which monitored and displayed real time status of the related tickets.

With the inbuild Analytics engine, our client was asble to find out the bottle necks in the system which was effectiing the service delivery. Also, custom alerts were triggered for any SLA getting delayed which resulted in prompt action from either party.

This all resulted in a more efficient and productive IT service delivery in Alexion with each stakeholder fully aware and satisfied with the whole process. 

Building a IT enabled Trust Account Service for Compliance with Package Travel Regulation Image

Building a IT enabled Trust Account Service for Compliance with Package Travel Regulation

Industry - Travel and Hospitality Software Solutions

Our Customer PTS was established in 2006 and has now become a leading solution for UK travel firms and travel business looking to sell to UK consumers. Core Objective of PTS is to include ATOL, merchant services, currency exchange, travel software, and full Package Travel Regulation Compliance.

The legacy stystem of PTS was based on a monolithic architecture and

adding any new functionality to the system was quite a challenge. Also, with the current system they were unable to expand their business into various other channels.

After Onboarding, We did complete audit of the existing design, and proposed a fully modular design which was flexible enough to cater to any business needs of our client. We re-developed the whole platform so as one system supported multiple line of business.  The entire new platform was built in .NET and HTML with MySQL as the database.

Business Benefits :- The New Platform helped the client to expand into new business with growth in the customerbase. 

IoT enabled Smart Access and Security Solution For a Global Leader in Physical Security Solutions Image

IoT enabled Smart Access and Security Solution For a Global Leader in Physical Security Solutions

Industry - Business Services

Our client had built an electronic access control security system with the aim of gaining total visibility of all edge devices across multiple facilities. Lack of integration of the various access control systems presented a serious challenge to management and analysis of the network. Coupled with a lack of edge

gateway visibility, making informed analytical decisions was impossible and costly.

Using Software AG’s Cumulocity solution, we implemented a future-proofed, Cloud-based management access control and analytics system. We deployed this solution to seamlessly integrate the gaps in access control integration, functionally and analytically, enabling real-time data exchange. We also enabled real-time Edge analytics and automated event responses, removing the need for human intervention. This allowed for immensely improved operational efficiencies and enhanced security throughout the network.

 

Business Benefits

  • Streamlined device management and real-time access control
  • Minimised latencies and improved customer service
  • Ensured scalability to millions of devices
  • Increased endpoint visibility of access control networks
  • Improved responsiveness to market shifts
  • Delivered substantial cost benefits
Seamless and Transparent Medicare Experience for Elderlies Image

Seamless and Transparent Medicare Experience for Elderlies

Industry - Insurance Software Solutions

About Client:

Our client is a leading US-based health insurance company, curating new products and services to serve America’s senior citizens.

Challenges:

Our client wanted to give a complete view of their medicare coverage options at their fingertips. The lack of a digital channel made this impossible and was

causing our client to lose out on business because they could not proactively engage with the beneficiaries. Traditional business architecture prevented the client from consolidating and evaluating data in real-time. This further widened the communication gap between agents and senior citizens and hindered business growth.

Solution:

Kellton Tech replaced their legacy systems with advanced digital solutions in order to make medicare benefit information readily available for elderlies. We built a bespoke insurance aggregator platform to help customers seamlessly navigate the medicare plans and select the most suitable one for their needs.

Our team consolidated enterprise-wide data to understand, analyze, and map business requirements, pain points, and growth indicators in real-time. We automated data ingestion and drove insights to help our client better understand the current business situations and predict future possibilities at speed.

Business Benefits:

Increased customer outreach and engagement

Improved efficiency and speed-to-market

Enhanced decision-making capabilities

Strengthened enterprise-wide security

Revamped brand credibility

 

IoT-based HACCP-Compliant System for Food Safety and Management Image

IoT-based HACCP-Compliant System for Food Safety and Management

Industry : Food and Beverages

Headquartered in the UK, our client is a leading provider of food safety and compliance solutions, including hardware and software, to businesses in the food, beverage, and hospitality industries.

Meeting the highest global standards for food safety is critically important in ensuring that  your brand attains international recognition for excellent food quality, safety, and

responsibility. So, when our client wanted to meet the HACCP standards for food safety compliance and monitoring in order to open new business opportunities around the world, we set them up for success starting from the farm to the fork.

Challenge: Non-compliance with HACCP; manual update of food records; data silos resulting in inaccurate hygiene data; lack of insights

Solutions: Delivered a HACCP-complaint food safety monitoring system; built a connected ecosystem for accurate and timely monitoring of food quality; built a dashboard for real-time monitoring

Benefits: Achieved regulatory compliance; automated record keeping; improved visibility across the food supply chain; delivered real-time insights.

Delivering Efficient Location-based Deal Management System for an E-commerce Marketplace Image

Delivering Efficient Location-based Deal Management System for an E-commerce Marketplace

Industry : Information Technology

Our Client connects subscribers  with  local  merchants  by  offering  activities, travel, goods,and services.With a presence in over 35 cities and over 18 categories with over 50,000 merchants across more than 100,000 unique locations, it is one of the biggest e-commerce marketplaces in the US.

They engaged with Kellton Tech to develop an intuitive and user-friendly mobile

solution focussed on location-based deals. We delivered  a  seamless  mobile solution with Salient Features like:
  • Instant notifications for popular deals from partner merchants
  • Functionality to search and choose preferred packages
  • Interactive deal calendar for instant promotion
  • Admin panel with dashboard functionality
  • GPS-enabled mobile solution to display location-based deals

We provided a smooth transition to the new system with minimal business interruption, identifying and managing risks. Our team shared a holistic view of the project’s progress with the client, helping to identify performance bottlenecks and deliver operational excellence.

Legacy IT Modernisation for a Telecommunication Giant Ensuring 100% Uptime Image

Legacy IT Modernisation for a Telecommunication Giant Ensuring 100% Uptime

Modernising outdated “legacy” systems can often present a huge challenge for enterprises, especially when the organisation has been using these old complex systems for decades. When our client undertook a project to keep abreast of evolving consumer content trends and win advantage from disruptive technology, they looked to our agile and innovative strengths to unlock unrealised value.

By partnering with Kellton Tech,

our client modernised their existing IT systems easily and took full advantage of the disruptive market forces in broadband/cable services to develop a leading competitive edge in their industry.

After analysis of the client’s existing IT systems, our team deployed new additional digital layers without the need to remove the core systems. To facilitate the onboarding and management of new and existing customers, an API layer was used to bring a new set of OTT (over-the-top) platforms.

Business Transformation was enabled by employing a real-time analytics solution which delivered a total view of processes. Smart, informed decision making was empowered and within weeks of deployment, our system delivered seamless business critical data to ensure sustainable business planning.

Using a traditional, paper-based approach was severely impacting on the competitiveness of our client, who are a leading insurance company. Intelligent use of data, business process efficiency, and digital relevance in a disruptive industry were all hugely affecting the organisation.

Using a future proofed, high performing architecture and design, we enabled

  • Accelerated agent onboarding
  • A centralised
platform for real-time data access and streamlined communication for all users
  • Automated tasks and generated real-time business insights to help the management take key business decisions
  • Reviews

    Sort by

    Web Development for Leadership & Management Consultancy

    "They have an excellent ability to speak to us in a language we understand."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Aug. 2018 - Ongoing
    Project summary: 

    Kellton Tech Solutions was hired by a management consulting company to develop their online learning platform. Currently, the team is working on implementing key features, like video streaming and games.

    The Reviewer
     
    1-10 Employees
     
    Kendal, United Kingdom
    Tina Dulson
    Co-Owner & Director, Berrison LTD
     
    Verified
    The Review
    Feedback summary: 

    Though the product is still in the early stages of development, internal stakeholders are pleased with Kellton Tech Solutions’ work so far, and are confident about the solution’s future impact on the company. Along the way, the team has been exceptionally patient and communicative.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m a director at Berrison LTD, a management consultancy that specializes in leadership training and team coaching.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Kellton Tech Solutions?

    We needed support building an online digital learning platform.

    SOLUTION

    What was the scope of their involvement?

    Kellton Tech Solutions is responsible for building the product. We provided the team with a wireframe at the start of the engagement, and they’ve taken over the development from there. 

    Though we’re only in the initial phase, as of now the platform itself is an interactive micro-learning solution that includes video streaming and text components. We use questionnaires and quizzes, and the entire learning process is gamified.

    In the future, we’d like to explore machine learning capabilities as well.

    What is the team composition?

    We’ve worked directly with four people: one primary point of contact, and three developers.

    How did you come to work with Kellton Tech Solutions?

    One of our contacts, who we’d worked with previously, joined the Kellton Tech Solutions team, so we were familiar with their services. They visited our offices, and we ultimately decided they were a great fit.

    How much have you invested with them?

    We’ve spent between £50,000-£75,000 (approximately $64,000-$96,000 USD) on the project so far.  

    What is the status of this engagement?

    Our partnership began in August 2018 and is ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement? 

    We’re still far from deploying the solution, but going forward it’s going to be a large part of our business. We’re confident that Kellton Tech Solutions’ work is going to impact us positively. 

    How did Kellton Tech Solutions perform from a project management standpoint?

    They’ve been very timely, and have handled all the delays from our end superbly.

    Kellton Tech Solutions is an absolute delight to work with. They’re patient and have been mindful of aligning communication between our teams. They do a great job of paraphrasing and relaying our requests, which has been both useful and impressive. 

    We keep in touch through emails and Zoom calls. 

    What did you find most impressive about them?

    We've been really impressed with Kellton Tech Solutions’ ongoing patience and understanding around our limitations.

    They have an excellent ability to speak to us in a language we understand. As non-technical people, we’ve struggled with other vendors in the past who didn’t take the time and attention to make sure we were aligned in terms of what was happening in the project. 

    Are there any areas they could improve?

    No, I don’t. They’ve been superb.

    Do you have any advice for potential customers?

    Go into the engagement knowing what you want. Make sure you’re prepared and clear about your goals.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Custom Dev for Travel Software Solutions Company

    "For Kellton Tech Solutions, deadlines aren’t just a date — they have real meaning, and the team strives to meet them."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    Nov. 2016 - Ongoing
    Project summary: 

    Kellton Tech Solutions was hired by a travel software solution provider to help develop an internal platform. The system distributes information between different departments and offers a client-facing portal.

    The Reviewer
     
    11-50 Employees
     
    Bournemouth, United Kingdom
    Daniel Landen
    Managing Director, Protected Trust Services
     
    Verified
    The Review
    Feedback summary: 

    With no plans to end the engagement, internal stakeholders are extremely satisfied with the quality of Kellton Tech Solutions’ deliverables. The team’s communication skills are above average, and customers can expect exceptional project management.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the managing director of Protected Trust Services. We offer a software solution within the travel industry that allows companies to manage new inquiries, control bookings to suppliers, provide information to consumers, receive payments, and manage licensing requirements in line with EU regulations.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Kellton Tech Solutions?

    We were looking to combine a multitude of systems into one product, allowing for the distribution of information throughout different departments, like sales, administration, or accounting.

    This would allow us to aggregate consumer information and licensing requirements in one area. 

    We were starting at the ground level and needed support figuring out how to integrate multiple facilities and module requirements within one product.

    SOLUTION

    What was the scope of their involvement?

    When we brought Kellton Tech Solutions onboard, we had a beta version of the solution that had been operating for about five years. Together, we ultimately decided to set that version aside and start building a new product.

    We used ProtoShare to scope out the project work, and after sending it to the team, they responded with a quote, project plan, and milestones. They worked to develop knowledge of our industry, using user research we’d previously conducted to have a better understanding of how our product would work. 

    Kellton Tech Solutions started from the ground up to build the system, which operates mostly as a backend platform. The only frontend component is the consumer-facing portal, which displays information from the CRM system. We relied on the information we’d gained from the first version of the solution to determine the UI direction we wanted to go in.

    What is the team composition?

    We have one main point of contact who works with the admin team and the sales team. Aside from that, we worked with actual users on the beta version, who provided useful feedback we’ve been able to implement in new iterations of the solution.

    How did you come to work with Kellton Tech Solutions?

    We met them at the Travel Technology show in London. Eventually, I traveled to New Delhi to meet the team and ultimately decided to partner with them.

    How much have you invested with them?

    So far, we’ve spent between $200,000–$1,000,000.

    What is the status of this engagement?

    We started working with Kellton Tech Solutions around November 2016, and the work is ongoing. We don’t have any plans to end the engagement.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We’ve experienced two main benefits from working with Kellton Tech Solutions: the consistency of their staff, and the excellent project management team. 

    The communication, specifically of system requirements, between our main contact and the developers who are actually building and testing the portal has been excellent.

    It’s clear that the team has a deep understanding of our product. We’re really happy with the platform they’ve developed.

    How did Kellton Tech Solutions perform from a project management standpoint?

    Their project managers are fantastic, and the developers are very skilled. There’s a lot of depth within the organization. When they don’t know something, they’re quite prepared to say it and find someone within the business who does. It’s very difficult to criticize them.

    Everyone on the team is easy to communicate with. The developers use a screen sharing and board system that allows them to assign individual tasks. The project is divided into small, piecemeal assignments, allowing the developers to link smaller tasks into the larger system on a consistent basis, rather than doing it all in one go. We use Jira to track progress.

    Hitting deadlines can be challenging when working on multiple modules, but Kellton Tech Solutions is consistently able to pull it off. If there is an extended deadline, there tends to be a very good reason, such as additional testing requirements or questions. If there’s a module that absolutely needs to go live by a certain date, the team provides extra resources to meet the goal.

    For Kellton Tech Solutions, deadlines aren’t just a date — they have real meaning, and the team strives to meet them. That element sets them apart from other providers.

    What did you find most impressive about them?

    We’ve been consistently impressed by their level of communication. 

    Also, they’re very prepared and well-equipped to handle growth. They have impressive documentation in place to bring in new developers. As our team is growing consistently, they’ve given us the opportunity to develop the product at a faster pace.

    Are there any areas they could improve?

    They could improve on design, but we understand that we didn’t hire them for that. We brought Kellton Tech solutions on board to focus on the code, and they’re doing exceptionally well.

    Do you have any advice for future clients of theirs?

    Clients should go and seek out Kellton Tech Solutions.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They reach deadlines and have good communication within the process.
    • 5.0 Cost
      Value / within estimates
      If anything, they tend to come in under budget.
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Software Development for Pharma Company

    "They truly understand the business problem and deliver a solution to solve it."

    Quality: 
    5.0
    Schedule: 
    4.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Jan. - Mar. 2019
    Project summary: 

    Kellton Tech Solutions developed a solution to aggregate and display real-time data from two different sources. The tool now supports decision making and prioritization.

    The Reviewer
     
    1001-10,000 Employees
     
    Dublin, Ireland
    Michael Schofield
    Director, Alexion Pharmaceuticals, Inc.
     
    Verified
    The Review
    Feedback summary: 

    The solution has significantly decreased decision-making time and garnered positive feedback. Kellton Tech Solutions provided personal, hands-on project management and a development process designed to create a bespoke solution. Customers can expect smooth execution and original work.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the director for quality program management at Alexion Pharmaceuticals, Inc.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Kellton Tech Solutions?

    We had a very distinct need for a single source of truth for our data. We wanted to take that data from two system types and be able to collect it in an easy interface displayed on a dashboard that could be presented back to the sites and/or functions through visual display units or TVs. We wanted to bring up real-time performance metrics on service for those sites.

    SOLUTION

    What was the scope of their involvement?

    We had a very difficult brief concerning the constraints we had with procuring software from the mainstream. We had to go with some of the more readily available free-wares and maintain a very light touch.

    When the app was ready, there were revisions to be made. We did a prototype where I was given access, so we went through it and gave comments and notes back and forth. Those notes were transcribed into issues for the team for them to work on and create a version two.

    We went through 3 or 4 iterations in total to fine-tune it. What I had asked for by way of requirements was what I perceived the solution to look like through mockups. When the solution was actually delivered on screen, in terms of the end state functionality, we were able to take those minor adjustments and deliver.

    What is the team composition?

    I dealt with three senior managers and four SMEs and developers. There was a project manager on their side as well, which was key to working with such complex requirements.

    How did you come to work with Kellton Tech Solutions?

    Through my own research and network. We’d used Kellton Tech Solutions earlier in the year on a more strategic initiative in relation to the IT functions. It was from that presentation and ongoing discussions of that engagement that I reached out for additional engagements. That resulted in this smaller, yet just as strategically important, piece of work.

    What is the status of this engagement?

    We worked together from January until March 2019.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    They built a solution that delivers data in a dashboard and shows real-time metrics. The measures of success are that we’re now making decisions based on that data and we’re making them faster than we used to. It’s been very successful, and we’ve gotten very successful feedback.

    How did Kellton Tech Solutions perform from a project management standpoint?

    I was very happy with their project management abilities, which displayed at the offset. Having a project manager on their side, it really felt like we had somebody sitting beside us. That personal touch was very important for quick responses, understanding the feedback and business requirements, and translating that into a technical requirement. It was seamless and very well executed.

    I was able to easily navigate from the general managers down to the functional heads. They were very approachable and pleasant to deal with. They identified the needs and the leads required to make this initiative. I communicated with them via phone.

    What did you find most impressive about them?

    They truly understand the business problem and deliver a solution to solve it. The vendor management and relationship management is very strong, and it was all backed up by their delivery. They don’t make cookie-cutter solutions.

    Are there any areas they could improve?

    We are very regulated as a pharma company. They’re not as familiar with this sector as they are with others, so I would have taken the time to onboard the developer to our network. He would have been able to access our network a lot easier, making the process quicker. We ended having to connect in the developer as we went through the process, and that took a bit of time. That’s really on our vendor set-up/onboarding piece.

    Do you have any advice for potential customers?

    If anyone is engaged with them, you’re going to be engaged with digital transformation initiatives. Any initiative like that comes with a level of complexity. My advice is to be very clear about your business requirements. Understand the problem you’re trying to solve. The solution is only as good as the requirements.

    5.0
    Overall Score I’ve had really good access to the leadership team, management team, and even development team.
    • 4.0 Scheduling
      ON TIME / DEADLINES
      They delivered on time. I mark it down only because our time zones were a couple hours off. Some of the calls were early morning.
    • 5.0 Cost
      Value / within estimates
      They’re very competitive. It was a good value for the money.
    • 5.0 Quality
      Service & deliverables
      They met the solution, needs, and objectives. They delivered quality work within budget.
    • 5.0 NPS
      Willing to refer
      We’ll be using them again.

    Ongoing Dev Support for a Software Company

    "Everything’s gone smoothly with them over these last 16 months." 

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    Sept. 2018 - Ongoing
    Project summary: 

    Kellton provides various development resources including development, management, and designers. They’ve worked on a number of projects, implementing continuous integration practices.

    The Reviewer
     
    11-50 Employees
     
    Dublin, Ireland
     
    Verified
    The Review
    Feedback summary: 

    All projects have come in on time and under budget, fulfilling the client’s main KPI. Kellton has established a collaborative relationship through its on-shore/off-shore model that utilizes in-person and digital communication. They’ve displayed impressive availability and software quality.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the founder and director of a software development company.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Kellton?

    We had a client software development firm in Ireland that wanted us to enhance their delivery capabilities. We went to Kellton to subcontract the project.

    Personnel availability was one of our challenges. This was all based in Ireland, which is a competitive market for developers. The budget was another challenge, and offshoring developers are cheaper, but the quality of personnel is really important. We wanted a consistent team as well, and one that could be quickly scaled up or down. If someone was to leave, we wanted to have alternatives lined up. All of those factors needed to be addressed.

    SOLUTION

    What was the scope of their involvement?

    Kellton provided everything from junior front- and backend developers to scrum masters, senior developers, UX designers, and project management. Effectively, it was personnel for all parts of the software delivery lifecycle.

    We’ve worked with them on Java and AngularJS, and we use all sorts of continuous integration toolsets that go with those. We use SQL Server and Oracle Database too. We have a number of things running in parallel.

    What is the team composition?

    We’ve worked with 12–14 of their staff, on and off. They’ve done work ranging from frontend development and backend Java development to UX design. They’ve provided scrum masters and full-stack developers, in and out. General technical delivery would be the summary of the whole thing, with all the roles required for that.

    How did you come to work with Kellton?

    They have European headquarters in Ireland, and I found out about them through networking. I discussed a couple of opportunities with them and got to know them fairly well. When this project came up, I was very confident that they’d be able to deliver, and that’s exactly what they’ve done.

    How much have you invested with them?

    Our budget with them is a high six-figure sum.

    What is the status of this engagement?

    We started working with Kellton in September 2018, and it’s ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Everything is monitored on a project by project basis with our client, and the primary KPIs are the schedule and budget. Internal to that, there’s velocity per sprint, but the overall project success is measured by customer satisfaction, a timely delivery, and whether it fits within the budget.

    Kellton has succeeded on all of these fronts on every project we’ve gone through. We’ve been thanked very graciously by our client as well. A couple of the projects we’ve done have been the biggest successes they’ve had in software development. The end client is very happy, and that’s reflected in our continued relationship with Kellton. The team is being expanded even today.

    How did Kellton perform from a project management standpoint?

    One important thing is that Kellton has a presence in Ireland, as well as being offshore. Representatives and personnel from their company have traveled and worked with our client in Dublin for around three months at a time. Communication isn’t only electronic, though. They’re available on-site when needed, and their representation in the country is very useful. We have senior management from Kellton meet with us and our client once a month, as well as being available on the phone any time we want. In terms of day-to-day communications, there are standup meetings every day and scrum meetings every two weeks, conducted over Slack and Zoom.

    The fact that they’re available whenever we need them is extremely useful, and the fact that they onshore means that we can meet regularly. We can get on top of anything, should any escalation be necessary, but that seldom happens. All the projects they’ve worked on have come in on schedule and under budget. We haven’t had any issues with project management at all.

    What did you find most impressive about them?

    The quality standard of the software they deliver is excellent and doesn’t need much in terms of rework. The communication is also good. The people in the teams we’ve worked with are quick to understand the requirements. It hasn’t been an issue we’ve experienced ourselves, but I know from other people who are outsourcing that language can be a barrier, and it really hasn’t been, which is great.

    Are there any areas they could improve?

    Not at this stage. Everything’s gone smoothly with them over these last 16 months. That’s a long time for a honeymoon, but it’s still working out pretty well. The collaboration is steady and predictable, and I’m pretty happy with what they’ve done so far.  

    Do you have any advice for future clients of theirs?

    One thing that helped was getting the offshore team to the client’s office for a period of time to understand the context, individuals, and organizational culture. I strongly recommend that people engaging an offshore team from Kellton bring the people onshore for an induction period. We’ve done that with around 70% of the team, for a period of around three months each time. We also visited Kellton in India, which was worthwhile as well.

    5.0
    Overall Score I’ve developed a very good relationship with Kellton, and they’ve continued to deliver. I can’t think of a reason to deduct any marks.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They’ve been ahead of schedule every time.
    • 5.0 Cost
      Value / within estimates
      It’s a very good value.
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Staff Augmentation for System Integration & Software Dev Co

    “They put a lot of effort into making sure they’re meeting expectations.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    June 2017 - Ongoing
    Project summary: 

    Kellton Tech Solutions provides augmentation services to a system integration company, helping develop mobile and hybrid solutions for big enterprises. They primarily use open source components and Java.

    The Reviewer
     
    51-200 Employees
     
    Centennial, Colorado
    Kevin Reynolds
    VP of Product Management, Accucode
     
    Verified
    The Review
    Feedback summary: 

    They’ve outperformed other augmentation firms by remaining client-oriented and creating high-quality products that do well in the marketplace. They’re willing to supplement additional team members to meet timelines and provide specific expertise. The team facilitates an effortless partnership.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the VP of product management at Accucode, a system integrator. We do a lot of different projects, including traditional IT reselling, wireless networking and networking in general, 3D printing, and drone and software development. 

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Kellton Tech Solutions?

    We have very high standards because our internal staff is excellent; it’s hard to find people who are in the same ballpark as our development team. We’ve worked with other outsourcing development partners in the past with mixed results.

    When we need to develop new customer or internal products and don’t have the internal bandwidth to do so, Kellton Tech Solutions augments our team.

    SOLUTION

    What was the scope of their involvement?

    We’ve done multiple software projects with Kellton Tech Solutions, and we’re getting ready to have them quote another one. They do both partial and complete projects for big enterprises.
    These projects vary in nature; Kellton Tech Solutions has done everything from mobile app deployments to more hybrid solutions, where they create a new software app that has desktop as well as iOS and Android components. 

    In our work with Kellton Tech Solutions, we tend to utilize open source components. We use Java quite a bit.

    What is the team composition?

    We keep a core team of about eight people from Kellton Tech Solutions on staff. We work with project managers and QA specialists. We also work with different types of developers, depending on what we’re doing. For instance, we do a lot of integrations with accounting systems, and Kellton Tech Solutions has developers that specialize in that area. They also have people who are more UI-oriented.

    How did you come to work with Kellton Tech Solutions?

    Accucode is a multi-national corporation, and our AI group is located in Ireland. Kellton Tech Solutions is headquartered in India, but they also have some of their employees, including a VP of sales, in Ireland. After a few conversations, we began working with them. 

    Kellton Tech Solutions has a US presence, but I’ve never interacted with their US team. It’s been great working with them out of Europe, and I continue to work with that team from a project management perspective. Their developers are in other areas of the world, and it seems to work out just fine. One of the key things about Kellton Tech Solutions is that they’re a Java shop and also good with both Apple and Android. 

    How much have you invested with them?

    My company has probably spent close to $400,000. 

    What is the status of this engagement?

    We initiated conversations around June 2017, and the collaboration is ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    What I like about Kellton Tech Solutions is their customer-focused attitude. They want to make sure that we’re happy. We deal with large, complicated software projects, which means issues are inevitable. Kellton Tech Solutions works hard to take care of these problems, and they’re willing to add extra team members to a project to ensure they meet the set timeline. They put a lot of effort into making sure they’re meeting expectations. 

    From the very beginning, both their VP of sales and I have wanted to establish a partnership, as opposed to a customer-vendor relationship. There’s success for both sides if we’re able to create successful products. For instance, if they develop a product that doesn’t meet the needs of the marketplace, I’ll stop engaging them for development services. 

    It’s in both of our best interests to have a successful product that generates growth and revenue so that we can continue funding additional development work. This is a simple dynamic, but it’s amazing how many people out there don’t focus on establishing a relationship in that way. Kellton Tech Solutions strives to establish an ongoing, long-term partnership by creating a great product that people love. 

    How did Kellton Tech Solutions perform from a project management standpoint?

    They’ve performed very well and have been better than the other outsourcing firms we’ve worked with. I wouldn’t keep going back to them if they weren’t meeting our expectations, and we’ve done multiple projects together. They make it easy to work with them. The team adapts to time zone differences. We have multiple meetings each week with them to ensure that we stay on the same page. I don’t just engage with the project managers; I often speak directly with the developers over the phone and explain any issues we’re having or what we’re trying to accomplish. 

    What did you find most impressive about them?

    They have a good range of knowledge within their staff. They’ve done a lot of different software projects for other companies, and that knowledge is useful; for example, if I need to do an integration with SAP, they’ll bring in the person on their team with that specific expertise to provide advice. Sometimes, they’ll even put that person on our development team to help with that particular part of the project. 

    Are there any areas they could improve?

    Overall, I’m very happy with what they do. They put a ton of effort into their work and try to meet expectations. Regardless of whether you’re working with Kellton Tech Solutions or somebody else, getting good requirements in place is hard. I will say that they’re willing to put in the hours to get the requirements right. For the last project, we went well over the allotted time period to define the requirements. They put in the time to ensure the requirements were done correctly, without charging us extra.

    Any advice for potential customers?

    Treat your work with Kellton Tech Solutions as a partnership. The more invested you are, the better the outcome will be. Make sure everybody is on the same page and focusing on the same goal. 

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Software Development for Refrigerant Tracking Firm

    "One really positive aspect of the project has been their commitment."

    Quality: 
    4.0
    Schedule: 
    3.5
    Cost: 
    3.5
    Willing to refer: 
    3.5
    The Project
     
    $200,000 to $999,999
     
    Sept. 2018 - Ongoing
    Project summary: 

    Kellton Tech Solutions helped develop and design a web application from the ground up, and they consulted on the appropriate technologies to use (e.g. Microservices Architecture and Laravel Lumen).

    The Reviewer
     
    201-500 Employees
     
    New Kensington, Pennsylvania
     
    Verified
    The Review
    Feedback summary: 

    The resulting product has won four awards. Initial issues with product quality improved once QA was added to Kellton Tech Solutions' workflow. The team is highly driven and willing to invest significant effort to meet stakeholders' expectations.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the development manager of a refrigerant tracking firm. We specialize in refrigerant leak protection and energy monitoring products for military and commercial customer bases.

    I’m responsible for the hardware and software development teams that generate our products. This is split into physical product design, manufacturing and development, and a software product. We have a web portal that goes alongside our physical product. It allows our customers to see the information collected from all of our equipment located in various installation sites.

    They can see various metrics from that system and receive automatic alerts about events they may be interested in. For example, since we manufacture products that detect refrigerant leaks, the web platform allows customers to subscribe to be notified when a leak is detected. They’ll get these notifications via email or via a dashboard in the system.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Kellton Tech Solutions?

    The product we have is about 10 to 15 years old. The technology is outdated, and the product has evolved rather than being designed from the ground up. 

    We didn’t have the ability to scale that legacy platform very easily. As we grew and won more customers, it was difficult to scale the platform because of the way it was structured. 

    It has become big, complex, difficult to maintain, and difficult to extend. So, we made a decision to start from scratch and redesign the system from the ground up. 

    We wanted a partner that could help us determine the most appropriate technologies and tools to use to develop the system. We also needed help designing and developing it.
     

    SOLUTION

    What was the scope of their involvement?

    Since we wanted to make the web application easy to maintain and scalable, so they recommended that we use Microservices Architecture. They also recommended that we use Angular for the frontend and Laravel Lumen for the backend.

    Previously, the web application was one large codebase with lots of different modules interlinked together. Microservices architecture allows us to split the system up. It’s compartmentalized into a collection of very small services that communicate with each other through APIs.

    Each one of those services could be running on a different server around the world. You can have as many different servers as needed, and there could be many different combinations of services running on them. 

    An arbitrator sits above those servers and targets your traffic to wherever it’s best served. It is very scalable and very maintainable.
    We had a pretty strong idea of what product features were required, and we didn’t really need any assistance in that respect.

    What is the team composition?

    The team size flexed over the duration of the project. We started with four people, and we had nine people at its peak.

    How did you come to work with Kellton Tech Solutions?

    Our product manager was involved in finding the candidates for us to review, so I can’t comment.

    How much have you invested in them?

    We have spent around £350,000 (approximately $449,440 USD).

    What is the status of this engagement?

    The project started in September 2018, and the work is still ongoing. 

    The work will continue, and we’ll continue to use Kellton Tech on the same system. But now, it’s less of a formal project as we’re moving into the sustaining period. They’ll also be involved in another project that deals with adding a major new feature to that platform. 

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The product that Kellton Tech helped us develop has won four awards. We had some issues with quality, which is a reason the team size increased. We realized we needed some quality assurance from their team. Once that was in place, we saw the quality improve. However, the delivery times were longer because the QA had to be implemented on their side before we saw it.

    How did Kellton Tech Solutions perform from a project management standpoint?

    Initially, we didn’t have a project manager on the team, and we realized fairly quickly that we needed one. The project manager did a good job of managing their team.

    During the project, our internal team had resource issues, meaning we couldn’t feed the right level of details to the Kellton Tech team. Since there were these issues with resourcing and design input from our side, they were kept waiting. Consequently, the implementation didn’t happen as quickly as it should have. Or, if it happened it wasn’t as we needed it because we hadn’t defined it clearly enough.

    What did you find most impressive about them?

    This is the first time I have worked with a partner in this area, so I don’t have a reference to compare them against.

    One really positive aspect of the project has been their commitment. During the first phase of the project, which was a really intense period of development with a hard deadline, they worked more hours than I would have liked. They worked very hard and long days to complete it, and that was really appreciated.

    In the end, we were a couple of weeks late, but had they not put in that effort, we would have been a couple of months late. We made changes in phase two to ensure they didn’t have to work in that way again.

    Are there any areas they could improve?

    Quality is the main thing they could improve. Unfortunately, we haven’t had the resources to back up the work they’ve done. 

    Ordinarily, I would expect to do our own quality checks, but because of the time pressure of this project, we’ve had no opportunity to do that. So, we’re in an unpleasant situation of not knowing the code as the system is built out.

    As a result, we’ve become aware that the code isn’t ideally structured. For example, we’ve seen evidence of sections of code being reproduced elsewhere rather than being reused. If we were to run the project again with more resources, we would have spent a lot more time reviewing the code quality. 

    Also, their developers seem to be a little quick to mark a task as complete. Rather than doing their own testing and reaching a point where they’re confident in the code, they send it to QA right away. Within a few minutes, QA finds a problem and sends it back to the developer. This leads to longer development times. 

    I asked the project manager and management team to encourage their team to take responsibility for their own development rather than developing something quickly, handing it off, and moving on. They should pay close attention, make sure it’s working correctly, and then hand it over for QA testing.

    4.0
    Overall Score They have delivered a lot for us.
    • 3.5 Scheduling
      ON TIME / DEADLINES
    • 3.5 Cost
      Value / within estimates
    • 4.0 Quality
      Service & deliverables
    • 3.5 NPS
      Willing to refer

    Web App for Senior Care Service

    "Kellton Tech's team was quick to respond to our changes, some of them major."

    Quality: 
    4.5
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Oct. 2016 - Ongoing
    Project summary: 

    A website with web app components is being constructed using AngularJS, JavaScript and Django Python.

    The Reviewer
     
    2-10 Employees
     
    San Francisco Bay Area
    Goel Kumar
    Founder, Eldermatics
     
    Verified
    The Review
    Feedback summary: 

    The client has been pleased with the proactive communication used in managing the project. They note that a client communications portal may be a good addition to Kellton Tech's project management practices.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    We are a healthcare-related startup currently operating in stealth mode. I am the president and CEO of the company.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Kellton Tech Solutions?

    We needed to develop our company's website. We aim to provide web-based solutions, so the site will be an important part of what our company is.

    SOLUTION

    What was the scope of their involvement?

    Kellton Tech Solutions is developing our website. We've had many discussions around our technology options. In our first meeting, Kellton Tech proposed an architecture which we didn't see as a right fit. After deliberating, we chose AngularJS, JavaScript, and Django Python as our technologies. Kellton Tech arrived at the same conclusion.

    How did you come to work with Kellton Tech Solutions?

    Kellton Tech's senior VP of marketing for the US is a good friend of mine. Even so, I wanted to make sure that the company had the right expertise and scale for delivering our expectations. We talked to several companies before deciding that Kellton Tech was a good fit. We visited their offices in India and had discussions around our plan. After the groundwork was completed, we negotiated a price and selected Kellton Tech.

    How much have you invested with Kellton Tech Solutions?

    I cannot disclose this.

    What is the status of this engagement?

    We started working with Kellton Tech in October 2016. We have started our fifth development sprint, with 2 more to go.

    RESULTS & FEEDBACK

    Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

    The product hasn't been launched yet. As a startup, we receive feedback constantly and have fast-evolving requirements. Kellton Tech's team was quick to respond to our changes, some of them major. From a success point of view, this is a good example.

    How did Kellton Tech Solutions perform from a project management standpoint?

    We receive status reports at the end of every sprint, showcasing what was accomplished and what is planned for the next sprint. We have conference calls and in-person meetings with Kellton Tech.

    I have a background in IT consulting and have managed large programs, so one of my first questions was around how the collaboration would be managed. I was assured that the pushing will be done from Kellton Tech's side, and that they would be proactive on the project management front. I was happy to find that the team came up with the right questions, and were proactive in looking at requirements and discussing issues ahead of time. This gives me a lot of confidence in their capabilities.

    What did you find most impressive about Kellton Tech Solutions?

    I am very happy with the proactive nature of Kellton Tech's team, and with the effort they've put into researching issues, proposing alternate solutions, and discussing them with me.

    Are there any areas Kellton Tech Solutions could improve?

    I would appreciate having access to a portal for checking the project status. We've only started working with Kellton Tech 3 months ago, but I've been very happy with the team so far.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      Kellton Tech Solutions has adhered to the schedule we finalized.
    • 5.0 Cost
      Value / within estimates
      Cost was a big consideration when selecting Kellton Tech Solutions.
    • 4.5 Quality
      Service & deliverables
      The quality has been very good, but I wouldn't rate anyone a 5. Kellton Tech Solutions has internal quality controls as well.
    • 5.0 NPS
      Willing to refer
      I would recommend Kellton Tech Solutions without hesitation.

    App Rebuilds for Decision Analysis Product Revamp

    "What sets them apart is their commitment to their customer and the availability of a good pool of resources."

    Quality: 
    3.0
    Schedule: 
    4.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Sept. 2015 - Ongoing
    Project summary: 

    Over a few months, Kellton produced new iOS and Android apps to be paired with the client's new web app release.

    The Reviewer
     
    51-200 Employees
     
    Noida, India
    Vinay Sharma
    Sr. Program Manager, FirstRain
     
    Verified
    The Review
    Feedback summary: 

    The client was pleased with the technical abilities and professional billing practices of Kellton's team, but wishes their development resources would take a more proactive approach in identifying and solving problems that have not been explicitly stipulated.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    FirstRain Business Analytics Platform enables high-quality decisions by executives, sales, marketing, and finance professionals. For over 10 years, FirstRain has assisted Fortune 500 companies in building their go-to-market strategies, creating smart context-aware lead generation campaigns, discovering and developing new sales opportunities, and identifying business risks.

    I am working as senior program/product manager for FirstRain. I maintain the overall product roadmap. I own the product feedback and work in close collaboration with the customer support organization and enterprise sales team. I also closely monitor the trends and feed the same into the product roadmap. Besides this, I am the go-to person for clear visibility for executive management at all times on what is coming in releases as well as the broader product outlook. I’m responsible for efficiently managing the Agile product development cycle of the FirstRain product which consists of a web app and mobile apps for iOS and Android.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Kellton Tech Solutions?

    We were rolling out a completely revamped product, and one critical need was to update our mobile apps also in time for the launch. We lacked the resources and skills to get this done in-house. Our previous mobile partner was acquired and no longer available. So these were the key goals for finding a new partner who had the skills, manpower, and experience of building a product of our nature.

    SOLUTION

    What was the scope of their involvement?

    For the launch, we had to completely rebuild our native apps for iOS and Android. The timeframe available was around 4 months to do so. We required native app development, testing, design, and business analytics services.

    How did you come to work with Kellton Tech Solutions?

    We received a list of recommendation from our previous vendor. We went through a rigorous selection process in which we asked each new possible vendor to do a proof of concept for us. It was a time-based, small project. Besides that, we looked at factors like size of the company, pool source, and previous experiences of app development, customer profiles, and intent to work for us. It was critical for us to find a vendor who would understand our dynamic and slightly demanding needs. Those were the key decision criteria. Kellton fit us the most.

    How much have you invested with Kellton Tech Solutions?

    The initial major project of building our new mobile apps, which we continue to engage with them for enhancements and maintenance, had a cost between $40,000 and $50,000. We had a 8 member team: 1 project manager, 1 business analyst, and 6 developers (3 each for iOS and Android).

    What is the status of this engagement?

    It was an 8-10 week project in order to launch the new apps. The new apps were launched/published in November 2015. After that, we have continued to work continuously with Kellton in a much scaled down way for incremental enhancements and bug fixes.

    RESULTS & FEEDBACK

    Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

    The project was successful. Our primary goal was to make our new mobile apps live with our revamped web app. We were able to achieve it.

    What did you find most impressive about Kellton Tech Solutions?

    In my opinion, what sets them apart is their commitment to their customer and the availability of a good pool of resources for both iOS and Android platforms. I have also found them very fair in billing practices.

    Are there any areas Kellton Tech Solutions could improve?

    I think one area for improvement I see is where more focus needs to be given on doing more than what the explicitly said/discussed requirements. What I am trying to say is that we look at them as a technology partner and not just executors of requirements. So more suggestions, best practices, and options for building better solutions need to come more from their technical team.

    4.0
    Overall Score I consider 4 as a good rating.
    • 4.0 Scheduling
      ON TIME / DEADLINES
      By and large, they met the deadlines fine. I think the project went a week or two above original estimates.
    • 4.0 Cost
      Value / within estimates
      Previous answers cover this.
    • 3.0 Quality
      Service & deliverables
      Their QA person was not initially performing to expected levels. We used to do internal QA after build handoffs and would find some issues that reflected either lack of understanding or testing gaps.
    • 5.0 NPS
      Willing to refer
      For their immense good attitude and care for their customer. From the account manager to the technical leads, all have responded well to our needs.

    App Development & SQL Server Management for Delivery Service

    "They saved the product. I couldn’t be more satisfied."

    Quality: 
    5.0
    Schedule: 
    4.5
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Oct. 2015 - Ongoing
    Project summary: 

    After a lengthy knowledge transfer process, Kellton Tech rebuilt iOS and Android apps for the client including feature enhancements.

    The Reviewer
     
    11-50 Employees
     
    Miami, Florida
    Chris Barnes
    Project Manager, SpryTech Solutions
     
    Verified
    The Review
    Feedback summary: 

    The rebuilt products have been a noticeable improvement from the previous product. The client acknowledges a trade-off when outsourcing many time zones away, but Kellton has consistently made themselves available at all hours.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    SpryTech Solutions is a software product that powers a client called Doorstep Delivery. The software itself is a management tool for any kind of courier service, but specifically for restaurant delivery.

    I’m the COO of Doorstep and the project manager for SpryTech Solutions.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Kellton Tech Solutions?

    The product was built by another firm but it was not successful. We moved to Kellton to rescue us.

    SOLUTION

    What was the scope of their involvement?

    We needed them to take over the emergency support and high-level support. They built new products for us and manage the SQL servers. The first project was to rebuild brand new native iOS and Android apps from scratch.

    How did you come to work with Kellton Tech Solutions?

    We knew we were leaving our tech company so we got references and did interviews. We spoke to many firms, but they were the ones we felt most comfortable with. The knowledge transfer took about 6 months because the company that had built our software had no documentation. They were great throughout that process. Considering the situation, it was as organized as it could’ve been.

    How much have you invested with Kellton Tech Solutions?

    We’ve spent at least $100,000 with them.

    What is the status of this engagement?

    We started the knowledge transfer in March 2015 and began work in October 2015. The project is ongoing.

    RESULTS & FEEDBACK

    Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

    Our native apps are better than they were. The ratings are higher and the crashes are down.

    How did Kellton Tech Solutions perform from a project management standpoint?

    They’ve done very well. There have been moments of high-stress emergency but that’s not attributed to them. They were handed a project written with old code and many issues. We use JIRA to manage the projects and Skype to communicate every day.

    What did you find most impressive about Kellton Tech Solutions?

    It’s a challenge that they’re in India and I’m in the Eastern time zone. My product is at peak usage when it’s in the middle of the night for them. I’ve had to call them in the middle of the night with different issues, but they’ve helped me right away every time.

    Are there any areas Kellton Tech Solutions could improve?

    It is a challenge to work with someone in a different time zone, but that was my choice.

    5.0
    Overall Score I know that I handed them a product that was in poor shape. Even though there’s been bumps in the road, I give them credit for sticking by me.
    • 4.5 Scheduling
      ON TIME / DEADLINES
      The only issue being time zones. They have overcome that by being available when there’s an emergency.
    • 5.0 Cost
      Value / within estimates
      I’m comfortable with what we’re paying and I feel it’s a fair value.
    • 5.0 Quality
      Service & deliverables
      We’ve had open communication and they saved the product. I couldn’t be more satisfied.
    • 5.0 NPS
      Willing to refer

    Dev Resources for IT Management Unified Solution

    "The three key things they [Kellton Tech] bring to the table for me are trust, trust is most important here... flexibility... [and] scalability."

    Quality: 
    4.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    2010 - Ongoing
    Project summary: 

    Over the course of several years, Kellton Tech has become a development extension of the client, chiefly for a .NET unified IT management solution, scaling support up and down as needed.

    The Reviewer
     
    11-50 employees
     
    San Francisco Bay Area
    Dr. Subbu Murthy
    CIO, Howard Building
     
    Verified
    The Review
    Feedback summary: 

    The client strongly values Kellton Tech's partnership. He acknowledges that they always deliver quickly, albeit sometimes at the expense of proper quality. Taking the cost advantages into account as well, the client is very satisfied regardless.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    We are Howard Building Corporation. Our company is what is called an IT management platform. It’s a new way of doing IT. In the past, companies had to go to companies like ServiceNow or Remedy for ticketing. For project or resource management, they would go to multiple tools such as Workday, and then they would go for budgeting to tools like Hyperion. Most mid-market companies could not afford it, so we started developing a scalable platform in which we could pretty much self-govern the product. It’s called UGovernIT, and I’m the Chief Executive Officer of that company [not Howard Building Corporation].

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Kellton Tech?

    We could go and set up our own development team in India. Since we focused on mid-market, we have a demand for up and down. We needed trustworthy partners who virtually act like an extension of our development. We have some in-house development in the US, which is very limited. Most of it is outsourced to two vendors; one of them is Kellton Tech. Kellton Tech becomes literally an extension of my development arm, so they can scale up and down as I go. The three key things they bring to the table for me are: trust; trust is most important here. We are dealing with a lot of intellectual property. Second is flexibility; that is bringing different types of resources when we need it. Third is scalability; we may go up and down. 

    SOLUTION

    What was the scope of their involvement?

    Our platform is built on .NET and we have a Chief Technology Officer who organizes the architecture and the implementation team and then builds it. What they provide is custom controls on top of this platform. With any platform, to make it useful it needs some business logic and custom controls. As an example, what Kellton Tech is working on right now is in the construction vertical where we are integrating a sales and marketing tool for project delivery, which is an end-to-end that does not exist in the construction industry. What we do is we have a group of CIOs and leaders in the industry who are giving them specifications. We sit with their team, they will use this platform called UGovernIT, and on top of it, they will add these custom controls. It’s an Agile development model which we use. In fact, I am running that particular project myself, so I work with Kellton Tech people on a day-to-day basis. They provide me the support. The .NET platform development is very critical, and they understand. They understand also the business domain that we are in.

    How much have you invested with Kellton Tech?

    I would not be surprised if we have spent with them close to $1 million over several years.

    What is the status of this engagement?

    They were a different company before Kellton Tech bought them out. They used to be called Tekriti, and then they became Kellton Tech. I would say that the relationship goes back as much as seven years through different stages of development.

    RESULTS & FEEDBACK

    Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

    We are on what is called a fixed-fee month model where we pay them a fixed fee based on the days they work, based on hours. We manage the sum total of the deliveries, so we don’t hold them accountable to come back and say, “This is the metric you have to stick to.” This is more on a build-operate-transfer [BOT] model, so their people act as our employees. We set the expectations, but we don’t have quantitative measures.

    We are working with a large construction company that is a Google partner. Their feedback on the development that has happened has been very good. People have been very happy. They’ve been very responsive. One piece feedback we get is that they are extraordinarily productive and respond to our needs very well.

    How did Kellton Tech perform from a project management standpoint?

    We actually literally treat them as an extension of our staff. For that reason, we don’t manage by objective, where you must adhere to “this” to get “this”. We think that’s old-school management; the new school is more about quality and delivery, so we are motivating them. They are involved in all of our discussions. They understand what we are doing. They’ve become a trusted partner.

    What did you find most impressive about Kellton Tech?

    They keep the culture of the company very sound. People tend to stay there a lot longer than many of the other companies I used to deal with.

    Are there any areas Kellton Tech could improve?

    While they hit all the internal targets that we set in terms of schedule, we always concentrate on the quality issues. We train them on how to test and how to build. We actually take them as an extension of our staff and train them.

    That’s an area where perhaps they can run some non-standard account management. Today, account management is all about, “hey, are they doing well and how can we sell more?” I think their account management has to shift to, “are they doing well and how can we do to even do better?” To that extent, I must also admit that they have started doing some audits, which were very helpful. They came back and asked me the kind of questions that you are asking, which is very good and very proactive. I met the CEO and he’s a very dynamic young leader. I think he’s going to take them in the right direction, so I don’t see any issues.

    They learn fast, and their productivity is incredible. When you have very high productivity, you do compromise some quality. For quality, I am sure they need to do some homework, but I have no cost complaints.

    4.5
    Overall Score They are a very innovative company. They are, in my opinion, highly underrated.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They are so punctual. One day, they were late because of flooding and they informed us on the phone that they would be late. That’s incredible. That’s one thing they get a 5 on all day.
    • 5.0 Cost
      Value / within estimates
    • 4.0 Quality
      Service & deliverables
      We have to have a second level of testing for the work for this construction company. They are producing all the basic code and the controls needed in the industry. There’s no work like that in this country, so they’re doing very high end innovative work.
    • 5.0 NPS
      Willing to refer
      Absolutely. I interact with a lot of CIOs, so in the mid-market, I’d be happy to recommend them. I can even give them pointers how to leverage their strength. They are very good in the SMAC platform and in the third era model (digital transformation).
    Verification

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    Verification Level
    Bronze
    VERIFIED
    Business Entity
    Business Entity Name
    Kellton Tech Solutions Limited
    Status
    Active
    Jurisdiction of Formation
    India
    ID
    L72200AP1993PLC016819
    Date of Formation
    Dec 31, 1993
    Client Reviews
    VERIFIED CLIENT REVIEWS
    12
    OVERALL REVIEW RATING
    4.7
    Source
    Clutch
    LAST UPDATED
    February 26, 2020