Bringing new ideas to life since 2001

Kadro is a seasoned team experienced in developing high-performance software that has taken clients to new visions for their organizations. Our clients range from Fortune 50 companies, IR500 retailers and emerging eCommerce businesses. We expand the boundaries of what is possible for our clients.

Our core service areas include eCommerce, Mobile including iOS and Android apps, Custom Web Applications and Systems Integration. We are a certified Magento System Integrator and eBay Certified Provider. Founded in 2001, Kadro is an employee-owned and operated company headquartered and staffed in Raleigh, North Carolina that services clients throughout the US and internationally.

 
Undisclosed
 
$150 - $199 / hr
 
10 - 49
 Founded
2001
Show all +
Raleigh, NC
Headquarters
  • Kadro
    701 Corporate Center Dr #350
    Raleigh, NC 27607
    United States
    877.435.3453

Portfolio

Key clients: 

REEDS Jewelers, eBay, Fanatics, Houser Shoes, ThunderShirt, Emile Henry, Remington, LumaRx, GoConnect, P&G, Steritech, Woodcraft, National Wholesale and Audio Advice as featured on Magento.com.

Reviews

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E-commerce Dev for Consumer Electronics Company

"We had a lofty ambition and they learned along the way, never shying away from the challenge."

Quality: 
4.5
Schedule: 
3.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Jan. 2016 - Ongoing
Project summary: 

Kadro developed a custom site integrated with Magento.The website involved surveys, tailored products, and buyers’ guides.

The Reviewer
 
11-50 Employees
 
Raleigh, North Carolina
General Manager, Online Business
 
Verified
The Review
Feedback summary: 

Kadro excels at e-commerce when it comes to online content. After launching the site, traffic increased 5x over 2 months, and the average spend on the site hovered at $700. Improvements could be made, however, with project management. 

BACKGROUND

Introduce your business and what you do there.

We’re an industry leader for high-performance audio, home theater, and whole home automation products and services. I’m the general manager for our online business.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Kadro?

For 40 years, we’ve been a brick and mortar retailer with two stores. We had a website, but it didn’t have any commerce functionality. The site was intended to drive traffic and phone calls to our store fronts. With e-commerce growth rates being what they are, we wanted to make sure we positioned ourselves to have a successful launch with e-commerce.

SOLUTION

What was the scope of their involvement?

We wanted to come to market with a site that would be better than our competitors. We looked at a number of specific integrators that worked with Magento to handle the development. We worked with a couple of companies and selected one agency who did a lot of our UX and UI design. Through our RFP process, we also ended up choosing Kadro to be our systems integrator and to develop our custom website then integrate with Magento.

We have two world-class showrooms with our retail stores, and we wanted to have a virtual world-class showroom that would give customers a similar experience to what they would get if they came to the stores. We have a sound profile on our home page where, through a series of six questions that the visitor answers, we’re able to determine that customer’s interests. As a result, we’re able to recommend both content and products that are tailored and specific to their interests. There’s product reviews, comparison guides, buyers’ guides, etc. We feel that’s similar to the experience users would get if they talked to one of our sales reps at our stores. That’s different than anything our competitors are doing. 

We have a lot of other functionalities where we feel like we’ve been able to marry both content and commerce. We create a lot of content through buyer guides, comparison guides, product reviews, video reviews, etc. Those are seamlessly integrated with our commerce platform. Kadro did a good job with those pages.

Then, just being able to execute on a lot of the innovative features that come with the Magento 2 platform like comparison guides, the cart functionality, video presence, and also our technology stack integrations.

How did you come to work with Kadro?

I had worked with their VP of business development through another company that I worked with. We made sure we included them in our RFP for the launch of our new site. We sent that out to a number of firms and narrowed it down to three strong prospects. We awarded the project to Kadro for a number of reasons. We felt like they had a good sense of our team, and they were able to demonstrate a fair amount of competency given some of the client references they were able to provide. They’re a Magento-certified developer, so we felt comfortable that they had the ability to execute the implementation and launch. Another deciding factor was that they were local, allowing us to meet in the same room and have white board sessions.

How much have you invested with Kadro?

The project cost $150,000.

What is the status of this engagement?

We started working with them in January 2016. We wanted to complete the project by June. The design portion of the project was supposed to last four to six weeks, but it lasted four months. Kadro started working on the project in June and we did a soft launch in October with a full launch in November. The first 60 days of launch, they were working on maintenance issues. We’ve continued to work with them for additional support and also new projects going forward.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We had zero commerce before, so we don’t have year-over-year growth stats. But we did see a very high average order value. Currently, we have a $700 average order value. We think it’s successful to be able to build a site where people are comfortable spending that type of money on a high consideration purchase online. We saw our traffic increase five times within the first 60 days of launch. Part of that was going from a regional site to a national e-commerce site.

How did Kadro perform from a project management standpoint?

I’ve had a lot of conversations with them around some of the challenges we’ve had with project management. We have a weekly client call, and on occasion an in-person meeting. We communicated through email and Redmine for ticketing.

What did you find most impressive about Kadro?

They’re not afraid to take on a big challenge. We had a lofty ambition and they learned along the way, never shying away from the challenge. That was encouraging and admirable. I think we were the first customer in North Carolina to launch on Magento 2, so we were pioneers, and they were willing to take the journey with us.

Are there any areas Kadro could improve?

They could improve their project management. Some of the developers would want to solve the problems on their own instead of leveraging other third-party tools and resources.

4.5
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
    We had some challenges that took an unnecessary amount of time to resolve. It required some of their senior leadership to get involved which wouldn’t have needed to happen if it had been addressed early on.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    If I look at what our expectations were and set aside some of the bumps we had, the end product met or exceeded our initial expectations.
  • 4.5 NPS
    Willing to refer

Magento Development for Auto Accessories Vendor

"I've been working in this field since 1994, and Kadro is the best development company that I've ever dealt with."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2014 - Oct. 2015
Project summary: 

Kadro migrated the client's outdated e-commerce platform to Magento. They moved a database of over 25,000 different part numbers and were responsible for all aspects of the project, including timeline and cost planning.

The Reviewer
 
USA
Developer, Auto Accessories Vendor
 
Verified
The Review
Feedback summary: 

The client was extremely pleased with the complete and seamless migration from hardware to Magento deployment, experiencing no interruptions in sales or SEO. Kadro was thorough and transparent in billing and responsive in communication.

BACKGROUND

Introduce your business and what you do there.

Our company deals in after-market automotive accessories. I am one of the lead developers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kadro?

We needed to migrate our e-commerce platform from an antiquated and broken ColdFusion version to Magento.

SOLUTION

What was the scope of their involvement?

Kadro was responsible for everything, starting with the initial planning in terms of assets, timelines, and cost. Kadro worked with us from an application standpoint. We used Rackspace for hosting our platform. As we moved towards development, we worked closely with Kadro and Rackspace in launching the site. Our database included 25,000 different part numbers.

How did you come to work with Kadro?

I researched Magento development companies and found Kadro amongst the results.

How much have you invested with Kadro?

The total cost of our project with Kadro falls in the $50,000-200,000 range.

What is the status of this engagement?

We started working with Kadro in May 2014. Our website was launched in October 2015, so our work with them is done for now. I've been working in this field since 1994, and Kadro is the best development company that I've ever dealt with. They've provided insight and depth of knowledge into the software development process, so I would use them again if the opportunity presented itself.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Through Kadro's help, we were able to migrate completely from our hardware to the Rackspace and Magento deployment. The process was as seamless as anyone could ask for. We didn't lose any sales during the site switch; we didn't even take a bump from an SEO standpoint.

Most companies could not hope to go live within the 4th quarter of a year and not feel some difficulties, but we were able to achieve this without an impact in our sales. We've continued to grow since then.

How did Kadro perform from a project management standpoint?

There were never any surprises in terms of billing, which can always be a big issue. Kadro was very thorough in the statement of work, providing info on how much they achieved within an hour of work. Working through hourly contracts is a standard practice in the Midwest, but we needed to consider how much was actually being done for the cost. Kadro delivered more in any given hour than anyone else I've dealt with. There were no surprises, they never nickel-and-dimed-us, and had excellent customer service. Calls were usually returned within the hour. If I texted my project manager, I would usually receive a reply within 5 minutes.

What did you find most impressive about Kadro?

I appreciated the level of service from a client standpoint. I used to work in a development house. As someone coming from the other side of the desk, I've been impressed with Kadro's customer service.

Are there any areas Kadro could improve?

Kadro should hire more developers. They're getting to be very popular, which is a testament to their capabilities. I never felt that my projects were being sacrificed because of insufficient manpower, but Kadro could definitely double their team size and be just as busy as they are now.

What tips or recommendations could you share that might increase the likelihood of success with Kadro?

Any prospective clients could benefit from having deep knowledge from an IT standpoint. My relationship with Kadro was easy, but someone less astute in technology may have trouble understanding some of the things that Kadro is doing. This makes for a less easy project management experience.

Any project works best if it's started from ground zero, rather than being taken over. In our case, Kadro fixed a mess that was already existing, but we basically replaced our old website with one built by Kadro from scratch.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Kadro has more work than developers, so sometimes they were a bit slower.
  • 5.0 Cost
    Value / within estimates
    Once we became the focus for their production for the day, the amount of work that Kadro was able to produce in an hour is far beyond other companies' abilities.
  • 4.5 Quality
    Service & deliverables
    Kadro could be more progressive on the user interface side of the work. They're very technical, but they could benefit from deeper skill sets on the front-end side.
  • 5.0 NPS
    Willing to refer

e-Commerce Development for Home Building Company

"Kadro has team members who dive into a business and get to know it better than some of my employees."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
1,000,000 - 9,999,999
 
2011 - Ongoing
Project summary: 

Kadro developed a point-of-sale software solution for the client, which included a purchasing back-end to handle orders, bids, and contracts. Kadro has also completed additional large projects for the client's other companies.

The Reviewer
 
11-50 Employees
 
Raleigh-Durham, North Carolina
Jim Garman
Owner, Garman Homes
 
Verified
The Review
Feedback summary: 

In the 5 years since implementing Kadro's software, the client's sales volume, profit, and growth have tripled. Kadro was praised for their consistent responsiveness and their personal interest and investment in the client's business.

BACKGROUND

Please describe your organization.

Garman Homes is a homebuilding company.

What is your position?

I am the owner and operations manager in the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Kadro?

We lacked a point-of-sale software solution through which our sales team could sell new homes. We wanted to track every cost associated with building a home, thus creating upfront contracts that could simplify the homebuilding process. The scope of the project entailed the entire job cost with which a homebuilding company would be confronted.

SOLUTION

Please describe the scope of their involvement in detail.

Kadro built a point-of-sale software for our homebuilding company. They also built a purchasing back-end that could handle orders, bids, and contracts. We started the project from scratch, designing, and building it in partnership with their team.

How did you come to work with Kadro?

We had worked on a software project a few years ago with an out-of-country company. It did not go very well. Kadro came highly recommended by someone. We met with one of their principals and had confidence in the fact that we could work with them. They were a local company, which we also appreciated. We didn't shop around for other candidates.

Could you provide a sense of the size of this initiative in financial terms?

During a period of five years, we've spent between $1 million and $10 million.

What is the status of this engagement?

We started working together in 2011. We have an ongoing relationship, having worked with Kadro on several large projects for the various companies that I own.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

During the five years in which we've used Kadro's software, our sales volume has tripled, affecting profit in the same way. With the help of their business-organizing software, we've tripled in size.

How did Kadro perform from a project management standpoint?

Custom software development is a personal experience. Kadro was very willing to dive in and learn our business in order for them to get better at building the software. I am very pleased with the knowledge they acquired of my business by the time we finished the project.

What distinguishes Kadro from other providers?

They are very smart businessmen. I've worked with several software companies and noticed that they tend to be simply software people. Kadro has a few team members who dive into a business and get to know it better than some of my employees. This is the key to our success.

Is there anything Kadro could have improved or done differently?

We've had an agile development process, so we made it up as we went. They were responsive to making the right changes when needed.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

E-Commerce Development for Online Shoe Retailer

"Our relationship with Kadro has been very successful."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sep. 2014 - Ongoing
Project summary: 

Kadro has completed hundreds of small-scale projects for the client. They also upgraded the client's Magento platform, improving its responsiveness.

The Reviewer
 
51-200 Employees
 
Hendersonville, North Carolina
Carlos Steward
Director of Internet Marketing, Houser Shoes
 
Verified
The Review
Feedback summary: 

The client's revenue has doubled since working with Kadro, exceeding their growth expectations. Kadro is extremely organized with expertise in multiple areas, such as plug-ins, email, and security.

BACKGROUND

Please describe your organization.

We're an online apparel and shoe retailer.

What is your position?

I am the Internet marketing director of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Kadro?

We were having problems with our Magento platform.

SOLUTION

Please describe the scope of their involvement in greater detail.

We needed to make the platform completely responsive. We also needed to upgrade from a very early version of Magento to the current one. Aside from this, there are hundreds of little projects that Kadro has taken care of on a weekly basis.

How did you come to work with Kadro?

We considered three companies in the southeastern US, in order for us to be able to talk to them directly. We were most comfortable with Kadro out of all three in terms of expertise level and management professionalism.

Could you provide a sense of the size of this initiative in financial terms?

The total cost of their services so far has been around $300,000.

What is the status of this engagement?

We started working with them in September 2014. Our relationship is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We've grown more than we ever expected. Our relationship with Kadro has been very successful, doubling our revenue. We started out with a lot of bad code on our Magento platform, as the result of working with developers in Ukraine and other places. We've had to completely revamp our coding, and Kadro has straightened out most of our problems, helping us with server security and other issues.

How did Kadro perform from a project management standpoint?

They're very organized. Kadro has a dedicated project leader, and they give us weekly updates on progress in terms of what will be deployed and what won't be. Aside from this, there is a monthly schedule of deployment dates.

What distinguishes Kadro from other providers?

They have expertise in many different arenas, employing security, plug-ins, and email teams. If anything comes up, we don't have to go any further than giving them a call.

Is there anything Kadro could have improved or done differently?

I can't think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I wouldn't want them to take on too many new clients, but I would recommend them in principle.

Web Development for Reeds Jewelers

"They're a great partner who actively tries to find ways of making us think about our business."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2001 - Ongoing
Project summary: 

Kadro has completed 60-70 projects for the client over the course of 15 years. They redesigned the client's original site, allowing them to launch it successfully, and are currently working on an M2 migration and new site search.

The Reviewer
 
501-1000 Employees
 
Wilmington, North Carolina
Mark deCausmeaker
Director of Multi-Channel Sales, Reeds Jewelers
 
Verified
The Review
Feedback summary: 

Kadro provides excellent guidance during the discovery phases of projects, understands the client's system, and delivers superb post-production service. They consider the industry and are proactive with updates and improvements.

BACKGROUND

Please describe your organization.

Reeds Jewelers is a family-owned jeweler that has been in business for 70 years. We're predominantly located in the southeast, but we go as far north as Pennsylvania, as far west as Texas, and as far south as Florida. We maintain a presence of about 70 brick-and-mortar stores, and we also have a web presence in the form of reeds.com.

What is your position?

I am the Director of Multi-Channel Sales, and I’m also in charge of e-commerce in the company. My responsibility is to oversee the web presence and consumer credit.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Kadro?

When we originally pursued a web presence and created our site, there were some problems with our initial integrator in the form of significant budget overruns and functionality issues. We were unable to launch our platform, so we contacted Kadro. We were actually their very first client.

SOLUTION

Please describe the scope of their involvement in greater detail.

They reworked our product and got our company launched online. We have been with them since that time. This took place before I came on board with the company.

Our most recent large project involved integrating a new site search. Kadro has been working to add functionalities for our filtering and site search. Our company has a complex rule set. Our e-commerce manager has worked in conjunction with them in sorting through data, making sure that everything lines up properly. We haven't launched it yet because it will require a lot of work and training for our staff.

We're now in the midst of a project involving migrating to M2. Kadro is one of two companies we're dealing with. They built the bulk of our internal user experience, which is the reason for working with them.

How did you come to work with Kadro?

The company that we initially hired to do our site work came into some problems and possibly went out of business. They were then bought by a different group. We reached out to Kadro because they were associated with the company which we knew. They were brand-new at the time, not even doing any marketing. We simply knew of them because they had done a small project for us, unrelated to the website.

Could you provide a sense of the size of this initiative in financial terms?

We employ Kadro on an hourly basis. Their current rate is $175 per hour.

We have worked on fixed-price projects in the past, like the Pandora bracelet configurator. That project had a cost of around $20,000.

What is the status of this engagement?

Our relationship with them goes back about 15 years. We continue to work together.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

One example project we've worked on was developing a Pandora bracelet configurator. It involved taking a flat image and making it possible for users to add up to 12 different items, taking orientations into account. It was a complicated project, but it was delivered on time, and we received great praise from the Pandora company.

How did Kadro perform from a project management standpoint?

In the nine years in which I've worked with their company, we've completed 60-70 projects. We appreciate the fact that, because they're developers who understand our system, Kadro can be very helpful in the initial discovery phase, asking the right questions on topics we may not have considered. They are also helpful when bringing in a new provider, helping us integrate specific products into our website and working with other development teams. Other collaborators may not be as sophisticated as them in terms of documentation, but Kadro has worked on every project in a consistent manner. They're also good in terms of following up after a project is done. From a customer service perspective, they always make themselves available and strive to understand what our problems are, fixing them in a timely manner.

What distinguishes Kadro from other providers?

The thing that stands out particularly for us is the fact that Kadro takes our business into consideration. There are times when they will bring a project to us or make us aware that there is a change in the market which we should consider, instead of us having to go to them with our problems. They're a great partner who actively tries to find ways of making us think about our business. Another thing we appreciate about Kadro is that they're a good resource of information for our company, whether it is to do with general items, or the state of technology with regards to certain types of functionality we might look at. We can simply ask questions and make decisions on projects. Kadro sees our business as being a partnership. 

Is there anything Kadro could have improved or done differently?

As we enter in more complex projects, timelines can run a little longer than what we'd like. This does not make Kadro any different to other companies we've worked with. They fall well within the norms of delivery for this type of work.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    There are some variances within their pricing, but they're well within tolerable ranges.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would unequivocally recommend them.