What evidence can you share that demonstrates the impact of the engagement?
In most of our cases, we’re happy with their developers’ performance. If we weren’t sure they could help us, we wouldn’t have hired them. We’ve had some issues, but JCommerce worked on all the items we gave them feedback on and communicated about the things we can improve. There’ve been two cases already of us hiring the developer after the collaboration with JCommerce, so we’re pretty happy with their quality.
How did JCommerce perform from a project management standpoint?
We handle the project management on our side, and we include their developers into our teams. They work with our engineering manager, our program manager, and everyone else. They participate in our dailies and other meetings, and they try to remain active team members. They also estimate how much time they need for each part of their work.
In terms of how we’re able to address our needs in terms of skills and time frames, we have a good collaboration with our account manager at JCommerce. She’s my first point of contact to figure out needs and what we can do about them together.
What did you find most impressive about them?
They look at the needs of the customer first and then figure out whether they can provide a solution or not. If at any time I had an idea of what we could do better, even if it wasn’t common for them, they were always open and flexible to figuring out how we could change the situation.
They’re a well-shaped business with fair prices. They also have nice time-to-market solutions so they’re able to figure out quite quickly what our needs are and operate this way. They have an amazing attitude in working with customers.
Are there any areas they could improve?
No, we’re very satisfied.
Do you have any advice for future clients of theirs?
It’s important to be as open as possible. Explaining the background behind any needed work is helpful to ensure a solution shaped to the client’s needs.
The performance of JCommerce’s developers received positive feedback internally. They communicated effectively and responded well to suggestions for improvement. Expect this firm to provide resources well-suited to their tasks.