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    Katowice, Poland
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IT Outsourcing. Software house company.

4.5
6 reviews

JCommerce is a modern IT consulting and software company, which provides its clients with professional software development services. Having been active on the IT market since 2005 and utilizing the long-term experience of its employees, JCommerce offers dedicated applications for web, mobile, and desktop, and advanced solutions in the field of Business Intelligence, ERP, Enterprise Mobility Management and Software Testing.

JCommerce offers the knowledge and skills of nearly 400 IT developers, consultants, IT architects and QA engineers, working at our offices or on-site at customer premises. The company also implements Managed Services - managing business applications in the IT environment, providing maintenance and technological support. It assumes responsibility for security and scalability. Our clients include both the largest companies in Poland as well as foreign and international companies.

JCommerce is a partner of leading software and hardware producers – Microsoft Gold Certified Partner, Qlik Solution Provider, Jamf Silver Partner and Direct Partner of Dell. The technologies used in projects are among the world‘s leading solutions in their respective classes, as confirmed by the results of independent studies conducted by Gartner Inc. and Forrester Research Inc.

Our skills and technology:

PHP / JAVA / .Net / PLC / HMI Business Intelligence / Quality Assurance / Microsoft Dynamics / Mobile Development / Front-End / Business Analysis / Big Data

Our services:

IT specialist outsourcing / Project Outsourcing / Managed Services / Quality Assurance / Software Testing / Outsourcing development

READ MORE...
 
$10,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
2005
Show all +
Katowice, Poland
headquarters
other locations
  • Kosciuszki 227
    Katowice 40-600
    Poland
  • 164 Rataje
    Poznań 61-168
    Poland
  • 7 Wołoska, EMPARK Building MARS, 5th floor
    Warsaw 02-675
    Poland
  • 80 Armii Krajowej, Centrum 2000 Building, 3rd floor
    Rzeszów 35-304
    Poland
  • 8W Wadowicka
    Kraków 30-415
    Poland
  • 12 Michałowicza
    Bielsko-Biała 43-300
    Poland

Portfolio

Key clients: 

Acando · Aras · Boozt · Calago · CORE · DNA · Egnyte · ING  · PRT Group · SKANSKA · Solita
More clients, case studies and references on www.nearshore-it.eu

Modernization of Product Information Management Platform

The goal of the project is to improve the Product Information Management (PIM) platform. The PIM system that Calago offer is used by companies from various industries, including car showrooms and companies which sell tools and car parts. In this case, the car dealers use the platform and technical data about specific car models to build their own websites.

Scope of work

The platform, formerly known as JCatalog, required modernization: adding new functionalities, adding new interfaces and repairing errors detected by consultants. The project is implemented in an international programming environment, in the Groovy and Java programming languages.

See case study

Customer Communication Management System Development for Polygraph Company

The aim of the project is to redesign the Customer Communication Management (CCM) application for outbound communications management.

Scope of work:

The scope of the project is to create a portal with a customer administrative panel, which enables serial communication management via various channels (e.g. sending invoices by e-mail). Another task to be undertaken is the redesign of the internal employee desktop application, which supports the preparation and distribution of print messages.

See case study

Software Development Solutions for Online Sport Betting

Support of GLOMO clients in the area of IT outsourcing.

Scope of project:

The project included the creation of a mobile application for the Android and iOS operating systems, along with libraries created using JavaScript libraries. The application collects data from webportals which offer sports betting, then the data is compiled in a transparent form, enabling to the user the quick selection of the most interesting offer.

The project was implemented in the Team Extension model using the Scrum methodology.

See case study

Industry 4.0 Solutions for an Automotive Company

The aim of the project is to create a universal, intelligible and easily scaled machine control architecture for assembly lines based on Industry 4.0 solutions. The system will additionally be open and easy to modify.

Scope of architecture:

The HMI (Human Machine Interface) application.
An application which generates tasks for the PLC (created in .Net technology).
PLC controllers (Beckhoff Twincat3).
An application which generates a program for robots (in .Net).
Panasonic and ABB robots.

See case study

Software Development of Industry 4.0 Solutions

The aim of the project is the ongoing implementation of tasks commissioned by the client in projects such as BySoft, ByVisionCutting, MMI ByTransCross and RamDumpAnalyzer and providing additional IT services.

Scope of work:

Development of industrial PLC software (Beckhoff PLC software).
Development of computer-aided design software for end-users.
Development of software for machine operators.
Development of service software to analyze the state of the system.
Creating a quality policy and test process for all the customer’s software development projects.

See case study

Dedicated Platform for Insurance System Management

Project for an insurance company dedicated to document management and document workflow.

Scope of work:

The scope of the project was to create a dedicated solution for a complex greenfield insurance and finance system. The existing and outdated platform had to be redeveloped. Complex management system is built from modules that shares information between each other: contract module, module for applications processing, sales negotiation module, accounting module and billing module. Within the next months, several microservices will be created and integrated with existing data.

See case stady

Outsourcing IT in the Banking Sector

The long-term business relationship has made JCommerce employees part of the furniture at ING. They have participated in such projects as the development of the My ING personal banking system, and the Personal Financial Trainer, providing customers with solutions to control expenses, save or multiply their money, among other projects.

Scope of projects:

A web application to manage data on data warehouse.
Development of application used for customer service.
Development and tests of the grafical user interface of the bank application.
Existing CRM system development according to previous agreements with the customer.
Application supporting constant audit.

See case study

Design and Implementation of a Data Warehouse and BI System for Telco Company

The project includes data warehouse architecture and the development of Business Intelligence tools. It is challenging due to a wide variety of source systems and the business requirements including data availability, flexibility, quick access to data and minimizing IT involvement in the generation of reports and analysis.​

​​The Agile concept was used in the project, along with a wide variety of modern BI tools and systems:
Data Vault modeling
Oracle database engine
Denodo data virtualization platform
​​Real time analytics
Informatica PowerCenter (ETL)
Data analysis and reporting tools like Tableau i SAS Visual Analytics​

See case study

Solutions to Support the Office Space Management and Monitoring the Investing's Profitability

In 2014, Skanska commenced cooperation with JCommerce in the framework of solutions which support the building of office space and monitoring the profitability of investing in this region of Europe.

Scope of work:

Development of ERP Microsoft Dynamics AX - implementation of a module used for planning for company executives. The advantage of the deployed module is transparency of the implementation and presentation of information, automation of calculations, as well as direct integration with QlikView platform. The module has been prepared to be used for members of foreign branches in Romania, Czech Republic and Hungary.

See case study

QlikView Implementation with Technological Support for Power Engineering Company

JCommerce is a strategic nearshore development partner in the field of Business Intelligence solutions for Acando, the Swedish IT consulting company. The main aim of cooperation is QlikView and NPrinting application management, as well as related consultancy & support services.

Scope of work:

Business Intelligence project regarding management of QlikView Application. In the scope of the technological support, also the consultancies and trainings for users were provided.

See case study

Cloud Security Framework – Fineo

Adeece GmbH is an IT consulting company located in Düsseldorf, Germany, with its primary focus on developing innovative products in the field of cloud security.

Scope of work

The aim of the project was design of OpenSource Framework - Fineo, which provides a cloud based generic security platform. It offers security services on various levels such as data, communication & user level. Fineo Framework allows programmers to use application which authorize personal data (OAuth or SSO) in an easy way. ​

See case study

Implementation and Development of ERP System for Media Company

Solita Oy operates as a digital business consulting and services company for corporate and public sector customers.

Scope of work:

Implementation and development of the system, acting as the ERP to manage the distribution of tabloids, magazines, books and other products for a leading Finnish distributor. The solution is a web application deployed on JBoss server, which integrates with external systems using Enterprise Service Bus and Oracle database. The number of users of the system - approx. 10,000.

Other projects:

Design and implementation of a data warehouse and Business Intelligence system for one of the biggest telco companies in Finland.
Implementation of new functionalities and modification of existing. Fixing errors in the content management system for several dozen internet portals in Finland.

Watch video references

.NET Platform Development for Web Hosting Services Provider

The customer, an Italian market leader in Web Hosting, Domains, Cloud, e-Security and Data Center services, was looking for a long term partnership in the .NET domain.

Scope of work:

Project involves development of three platforms named OneArchitecure, OneCart and OneArea. Aim of the OneArchitecture is to create a unified API that will host logic and serve data for the needs of OneCart and OneArea. OneCart is a service acquisition solution that is meant to deliver consistent, unified experience to the end user according to the service they are buying (dedicated servers, VPSes, cloud services, certified mailboxes and so on). OneArea platform was created by JCommerce from scratch, it is a centralized place where end users can manage their services.

See case study

Implementation of Backend Parts of the Server for a Mobile App

Ocean is an application that creates a social network around the places related to gastronomy, entertainment and leisure. Dedicated application allows users to rate and recommend given location. To select the proper place, in accordance with user preferences, the application uses a series of mathematical operations combining statistics and psychology, analyzes preferences of user’s friends and people with similar psychological profiles.

Scope of work:

Programming and implementation of backend parts of the server and the administrator portal for mobile application "Ocean". The backend of server is responsible for collecting and data processing.

See case study

Web Application for Project Portfolio Management

The purpose of project was the application for project portfolio management and optimization. This solution allows users to manage company resources and to analyze data. Application is user-oriented, combines modern interface solutions with functional information management.​

Scope of work:

Development of dedicated application
Post-implementation technological support

See case study

Business Intelligence Solutions for a Construction Equipment Company

Design of a model and implementation of thematic data warehouses (Data Marts), which were optimized in respect of particular operation areas.

Scope of work:

Creation of model and implementation of thematic Data Marts, which were optimized for individual business activities
Improvement of reporting system by IBM Cognos implementation
Improvement of ETL processes, which are responsible for loading Data Marts from corporate data warehouse
Creation of interfaces (Oracle)
Programming of Data Marts on Data Warehouse second level
Provision of ETL processes (DataStage), Framework and reports (Cognos)

See case study

Tests and System Quality Assurance for Military Services

Regarding the project the functional and regressive tests of applications for military services, navy and health service were performed, as well as the implementation of the changes indicated, which consequently enabled programmers to improve the quality of the system.

Scope of work:

Performing a number of functional and regressive tests of the systems
Systems’ quality improvement
Time and financial savings

See case study

Reviews

4.5
6 reviews
Sort by

Development for an E-commerce Software Company

“They’re a very open company, which you don’t always see with offshoring.”

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4.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2018 - Ongoing
Project summary: 

JCommerce provides five Java and PHP developers for extra team capacity.

The Reviewer
 
11-50 Employees
 
Meppel, Netherlands
Paul Suurd
Development Team Lead, Calago
 
Verified
The Review
Feedback summary: 

JCommerce developers produce high-quality code and have improved business processes and productivity. Flexible to meet client needs, they’re open, available, and communicative.

BACKGROUND

Introduce your business and what you do there.

I’m the development team lead for Calago, a software implementation company. We implement information management and e-commerce solutions for wholesale companies. We have business and technical consultants that work onsite with our clients to understand their business processes. The consultants analyze and define user stories and we undertake technical implementation based on that.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JCommerce?

We needed more developers to expand our development team. The capacity we could find here in the Netherlands was limited due to a lack of quality candidates.

SOLUTION

What was the scope of their involvement?

JCommerce supplied us with five Java and PHP developers that met the qualifications we specified. We brought them on for a specific project but with the idea that the work would continue. They’re part of our full development process including design and prototyping.  I do an initial analysis and we discuss it to come up with a solution together.

What is the team composition?

We work with five developers directly.

How did you come to work with JCommerce?

Our recruitment team found them and I set up a call. We had multiple discussions. I made my decision based on the quality of those talks as well as the fact that they had worked with another company with which we’ve done development work. We decided to try them for a few months as a test. We were very satisfied so we kept the engagement going.

How much have you invested with them?

We’ve spent between $50,000–$200,000.

What is the status of this engagement?

We started working together in February 2018 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They made it possible for us to continue delivering our product to our clients by implementing and expanding the functionalities of our software. They give good feedback. We do code reviews and the quality they deliver is always to standard. They brought experience and knowledge working on development projects, suggesting changes to the way we worked. We took on some of their suggestions which improved our processes and productivity.

How did JCommerce perform from a project management standpoint?

We communicate via phone, Skype, and Google. There are always challenges when working with offshore developers but they perform well. They’re accommodating to be available. It’s more difficult to have a constant stream of contact but we’ve never had any major issues.

What did you find most impressive about them?

One of the things I appreciate most is the communication with their team leads. If I need an extra person or if I feel that there are issues with one of the employees, it's easy for me to contact one of their managers to discuss things. I can call or email them directly. I don’t have to go through a system to make an appointment. Also, when we first started working with them, they were happy to have me visit. They’re a very open company, which you don’t always see with offshoring.

Are there any areas they could improve?

Not really. We had some early trouble with slight delays in communication due to a developer’s illness but it was resolved quickly and hasn’t recurred.

Do you have any advice for potential customers?

Not specifically other than give them a shot. They're very flexible in regards to making agreements or assigning developers so you can, for example, try them for a month and see if you like it or not. If you're thinking about it, there's no real reason not to give them a try because you don’t have to make a long-term commitment.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Dev for Laser-Cutting Machine Manufacturer

"They have become a very important provider for us."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 2016 - Ongoing
Project summary: 

As part of a long-term engagement, JCommerce provides major software development upgrades for a CAD/CAM manufacturing system, written in C#.

The Reviewer
 
501-1,000 Employees
 
Switzerland
Head of Digital Operations, Laser-Cutting Machinery Company
 
Verified
The Review
Feedback summary: 

JCommerce admirably displayed their expertise in C# while adapting well to working with an unfamiliar production system. Their development team has proven to be rather skilled, organized, and reliable. The engagement is expected to continue for several more years as a result of their progress.

BACKGROUND

Introduce your business and what you do there.

I am the head of digital operations for a company that makes laser cutting machines.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JCommerce?

We needed outside support for our software development team in order to hit specific production milestones.

SOLUTION

What was the scope of their involvement?

We rely on JCommerce for extensive and ongoing C# development within our CAD/CAM system for production. The software they are developing is not a new product but rather an evolution of an existing product.

What is the team composition?

We communicate with the CEO, the head of marketing, and the business development manager, along with roughly 20 of their developers.

How did you come to work with JCommerce?

We selected JCommerce from a field of several other international companies. JCommerce was the best option given their demonstrated expertise in C# development and their willingness to adopt the industrial specialties of our software. The CAD/CAM system is unique and one they hadn’t worked with before, but they were willing to learn it.

How much have you invested with them?

I’d estimate we’ve spent between $300,000–$400,000.

What is the status of this engagement?

Our engagement began in October 2016 and is ongoing. We anticipate several more years of partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have become a very important provider for us. We do not measure personal KPIs, but we can tell that JCommerce employs many talented developers. In some ways, they are more skilled than our internal staff.

How did JCommerce perform from a project management standpoint?

We use Jira and Confluence to communicate, and we rarely have any problems.

What did you find most impressive about them?

We truly challenged them with an unfamiliar manufacturing system, but they have adapted very well. They are patient, they bring thoughtful recommendations, and they steer things in the right direction.

Are there any areas they could improve?

No, we have been very pleased with their work.

5.0
Overall Score We have a successful engagement.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are punctual with every project.
  • 4.0 Cost
    Value / within estimates
    JCommerce is not inexpensive, but the quality of their work justifies the price.
  • 5.0 Quality
    Service & deliverables
    They have fulfilled all requirements so far.
  • 5.0 NPS
    Willing to refer
    I have already recommended them.

Insurance Platform Dev for IT Transformation Company

"They’re really flexible with organizing around your needs."

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4.0

Quality: 
4.0
Schedule: 
3.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$1,000,000 - $9,999,999
 
June 2016 - Ongoing
Project summary: 

JCommerce provides long-term web and mobile platform development services, building a new platform from scratch using Java architecture on the backend and JavaScript, among others, on the frontend.

The Reviewer
 
51-200 Employees
 
Berlin, Germany
Engineering Project Lead, IT Transformation Company
 
Verified
The Review
Feedback summary: 

The development work is high quality and the projects are completed successfully, launching on time and now in use by leading consumers. Though the management of the developers needs work, the team is flexible, responsive, and comprised of skilled developers.

BACKGROUND

Introduce your business and what you do there.

We’re an IT transformation company in the banking and insurance sector, acting as an intermediary between a consultancy firm and an engineering company. We develop the ideas together with the clients and then we work on the actual development of the product together with our outsourced engineering partners. I’m the engineering project lead.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JCommerce?

We needed to build a completely new insurance platform for the client. We have multiple teams working on different types of product. For one, we were looking for a partner who could develop the contract system of the insurance company; the heart of the insurance system.

The other challenge was to develop a payment system for the identity platform that we’re currently building for the European markets.

SOLUTION

What was the scope of their involvement?

Both projects are both similar from the technology perspective. We're using microtools architecture based on Java on the backend, and for the frontend, we’re using JavaScript. In addition, we use Springboard, Postgres, MongoDB, and the platform is hosted on the cloud. We’re also working on the mobile side, with Swift and Kotlin.

What is the team composition?

There are 25–30 developers, with two main contacts on the delivery side.

How did you come to work with JCommerce?

We found them through a Google search looking for nearshore providers close to Germany. At the time, they had 100–150 employees, though now they’re around 350–400. We chatted and found they offered very good price to quality.

How much have you invested with them?

$2 million.

What is the status of this engagement?

We started working together in June 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The first platform was quite internal for the company. We went live with the system and it’s now used by the end customer of leading insurance companies, which is significant a factor of success.

How did JCommerce perform from a project management standpoint?

Project management isn’t the biggest asset that they have. They lack the foundation of well-trained managers. Due to that, the developer sometimes can’t succeed based on the goals we give them. They’re a good company with development, but managing the developers isn’t to the highest professional standards.

What did you find most impressive about them?

They’re really flexible with organizing around your needs. We have a lot of development requests for resources, to which they react quickly and provide good candidates.

Are there any areas they could improve?

They could improve their project management as it seems the developers aren’t managed as they should be. They lack structure in the work we assign. They need to find managers that are able to steer everything in the right direction.

4.0
Overall Score We always achieve our goals, given the limitations we have.
  • 3.0 Scheduling
    ON TIME / DEADLINES
    The project succeeded with on-time delivery.
  • 4.0 Cost
    Value / within estimates
    Their current rates are a good deal for what you get.
  • 4.0 Quality
    Service & deliverables
    We often have to cut on scope, which is understandable.
  • 4.5 NPS
    Willing to refer
    We have a very good relationship with them. It’s easy to pick up a new project with them.

Frontend Web Dev for Boutique Software Development Company

"They're organized, they communicate well, and they all speak excellent English." 

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5.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2015 - Ongoing
Project summary: 

JCommerce provides development consultants with a variety of front- and backend skills including JavaScript, React, and PHP. These assignments have lasted from anywhere between one and six months.

The Reviewer
 
11-50 Employees
 
Stockholm, Sweden
Stephanie Kihlander
COO, Glomo
 
Verified
The Review
Feedback summary: 

JCommerce’s consultants' cost and time savings have resulted in more frequent engagements. They’re highly communicative, even in their remote-work setup, and JCommerce is open to replacing resources, should the need arise. They’re response and onboarding speed stands out in the industry.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Glomo, a software development agency that builds solutions for clients across many sectors globally.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JCommerce?

We’ve worked with them on quite a few different occasions, but what often happens is that my staff and consultants will either lack a skill set necessary to a project, or we won’t have enough people with a certain skill set. We look to them for additional resources, in terms of people.

SOLUTION

What was the scope of their involvement?

I look at JCommerce as one of our main providers of offshore-type resources. We’ve needed frontend developers recently, specifically JavaScript developers working with React. We’ve also used a couple of PHP developers on backend projects.

Over the last couple years, we’ve had people work with us for as long as six months and as short as a month. Not only for specific projects, but also as extensions of our own development team, helping build apps or web solutions for our clients.

What is the team composition?

Normally, it’s been one or two people at a time.

How did you come to work with JCommerce?

My company has been working with them for many years, longer than I’ve been here, but we continue to work with them because their flexible. Regardless of the skillset, they can always provide what I need.

How much have you invested with them?

We’ve spent between $50,000–$200,000 so far.

What is the status of this engagement?

We’ve been working together since 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Obviously, it’s a massive cost benefit for us; if you're looking at the numbers, they’re offering record prices for the services they provide. They’re also able to give us resources that measure up to a high standard quickly, which means we can meet our client commitments regarding timelines and quality.

How did JCommerce perform from a project management standpoint?

We integrate individual consultants from them into our projects, so we do the project management ourselves, or our client does. I had concerns about someone's communication skills once, and JCommerce addressed them rapidly. The person wasn’t used to working with international clients and they offered to find someone else right away or find a solution that makes it easier to communicate with this person.

They’ve been in Poland for all the project we’ve worked on with them, so we use online communication. We have daily standups with whoever’s on our team, track all the project work on a JIRA board, and use Slack and Google hangouts in terms of day to day contact. All the consultants we've worked with have been communicative because they’re used to working in this type of setup. They're organized, they communicate well, and they all speak excellent English.

What did you find most impressive about them?

For me, it's all about the speed. The reason I keep using them, again and again, is because when I reach out for proposals, I’ll give my needs to five different providers and JCommerce always comes back the quickest. They’ll say they have someone that can start in one or two weeks, whereas other people can’t have someone start for one or two months.

Are there any areas they could improve?

I've been super happy with the people we've had on board. We’ve have had one or two issues, but the team at JCommerce is quick at dealing with things when they come up. I can’t really think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always get back to me quickly, and their individuals always do extra hours if they have to.
  • 5.0 Cost
    Value / within estimates
    They're very competitive when it comes to price.
  • 4.0 Quality
    Service & deliverables
    They're good, but their work could’ve been a bit more structured or documented a few times. That's a process that’s up to us too, though.
  • 5.0 NPS
    Willing to refer
    They're quick and easy to work with.

Business Intelligence for European Consultancy Group

"JCommerce is responsive and quick in finding solutions for our customers."

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4.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
Feb. 2014 - Ongoing
Project summary: 

JCommerce is an integrated member of the client’s business, offering ongoing business intelligence and analytics solutions for the end customer.

The Reviewer
 
1001-5000 Employees
 
Stockholm, Sweden
Johan Berg
Head of Region, Acando Consulting AB
 
Verified
The Review
Feedback summary: 

Throughout their relationship, JCommerce has been collaborative and skilled at providing analytic support at a low cost to the client.

BACKGROUND

Introduce your business and what you do there.

We are a local consultancy group in northern Europe, with offices in Sweden, Germany, Norway, Finland, and Latvia. We operate in consulting, both enterprise and digital, including analytics, for which we work with QuickView and Microsoft Power BI.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JCommerce?

We support customers with ongoing operations, performing small and large development projects using QuickView. We have involved JCommerce in some of these operations, given that we needed a European Union partner that could support us at a lower cost.

SOLUTION

What was the scope of their involvement?

JCommerce works with us in the area of analytics and business intelligence for a number of clients. They are an integrated part of our delivery towards the end-customer.

JCommerce has provided services within the application operation (or application maintenance) area. They perform daily availability checks, ensuring that jobs are being executed as planned, without any errors. For any error that is found, JCommerce performs reloads and other tasks. They've also checked the trends of systems and alerts, handling the housekeeping or daily checkup of our environments.

JCommerce also picks up and reacts to incidents that customers face within reports and analyses. JCommerce will pick up those incidents and report them within our internal system, and try to resolve the problem.

JCommerce handles small change requests from customers, including redesigns or new functionalities. They've also participated in larger projects, either as a single consultant or within a team of consultants that we use.

How did you come to work with JCommerce?

In 2013, we were in the process of responding to quite a large bid in the Swedish market. The customer had previously been working with offshore services from a large Indian consulting company. We knew that price was important for them, but we were quite sure that they were not looking for a partner that would move everything to India, but rather wanted to work with someone locally. We started to look for a partner within the European Union who could work with ClickView. After some research and bidding, we found JCommerce, had a few meetings and decided that they would be a good company to engage with.

How much have you invested with JCommerce?

The cost of JCommerce's services has been between $50,000 and $200,000 per year.

What is the status of this engagement?

We started working with JCommerce in February 2014, and have expanded their involvement to additional customers since then.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

From both our end clients and our internal evaluations, the feedback for JCommerce has been quite positive. The company is easy to work with from a cultural perspective, the people we've met so far have had good skills, and we've had a good collaboration in general.

The only improvement point is the language levels of certain individuals, but most of JCommerce's resources have been well trained and well educated.

How did JCommerce perform from a project management standpoint?

JCommerce has never taken the lead in terms of project management, but the individual leadership skills shown by their individual consultants has been good. JCommerce collaborated very well within the various teams we've formed.

What did you find most impressive about JCommerce?

JCommerce is a large company with around 250 employees, and I know that they have offerings beyond the analytics work we've used them for. From a general perspective, I've found the quality and skill level offered to be good. JCommerce is responsive and quick in finding solutions for our customers.

Are there any areas JCommerce could improve?

There isn't anything to improve that would be in the hands of JCommerce's management. Most of their members speak English well. Poland is experiencing a nearshoring phenomenon, which is showing in the attrition rates that JCommerce has had. People tend to move around, but the new resources we've worked with are fast in understanding our work. This is a general market issue, not specific to JCommerce.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

BI Specialist Recruitment for Finnish Software Company

"Their attitudes toward us have been positive and solution-oriented."

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5.0

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2015 - Ongoing
Project summary: 

JCommerce helped the client to find qualified business intelligence and data warehouse specialists in Poland.

The Reviewer
 
201-500 Employees
 
Tampere, Finland
Anssi Tikka
Business Developer, Solita Oy
 
Verified
The Review
Feedback summary: 

The specialists that JCommerce contributed to the client’s business brought in a high level of expertise that worked to improve the data warehouse experience for the customer.

BACKGROUND

Introduce your business and what you do there.

I work at Solita, a Finnish software company that develops customer software and analytics solutions for Finnish corporations. I’ve been responsible for some of our strategic accounts, especially in regard to their analytics solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JCommerce?

We were trying to find a competent business intelligence and data warehouse specialist. Because there were problems finding enough of them in Finland, we turned to JCommerce to see if they could find some good people for us in Poland.

SOLUTION

What was the scope of their involvement?

We talked with JCommerce quite a bit, and in the end, they provided us with a team of specialists working in Poland. They work with many different business intelligence and data warehousing tools, including Cognos Business Intelligence, Informatica, Denodo Data Virtualization Platform, Tableau, etc.

How did you come to work with JCommerce?

Solita has worked with other firms that also have provided niche resources, but JCommerce was the first I had worked with. Solita had worked with JCommerce previously with positive results, so they came highly recommended from in-house. We clicked from the start. It was easy to work with them, and their company’s culture was similar to our own.

How much have you invested with JCommerce?

I would say we have invested somewhere between $300,000 and $500,000.

What is the status of this engagement?

I can't really say when the relationship between Solita and JCommerce began, but my cooperation with them started in December 2015, and their team of BI specialists still works with us. My own role has changed, but I know the team probably will continue its work with us at least until 2017 and most likely even longer.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

They have produced quite a few results while working side by side with the customers and the Solita team. We are creating a totally new data warehouse and business intelligence environment for the customer. The results also have been good since using the Agile project methodology. I can't discuss the results in too much detail, but suffice it to say we’ve both been happy working with JCommerce.

 How did JCommerce perform from a project management standpoint?

Currently, the customer handles the management side, and we provide the specialist resources.

What did you find most impressive about JCommerce?

I think JCommerce has been able to provide us with a high level of expertise. They’ve also been quite outgoing, and cooperation has been easy with them.

Are there any areas JCommerce could improve?

When working with an offshore team, communication is always more difficult than if you were working side-by-side at the same location. This is something we have to continually improve. Also, we haven't been happy with some of the specialists who have been provided, but they have been keen to listen to our feedback and make adjustments.

5.0
Overall Score I've been happy working with them. I’ve worked with two of the account managers from their side, and they’ve both been professional. Their attitudes toward us have been positive and solution-oriented. I’ve been happy with the cooperation.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They have mostly been on time. We might have problems with one or two specialists being tardy, but it’s nothing major.
  • 5.0 Cost
    Value / within estimates
    It has been good.
  • 4.0 Quality
    Service & deliverables
    The quality is good, but there is always room to improve.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them.