JCommerce

Please describe your company and your position there.

NobleYou specializes in recruitment of high and medium level managers as well as specialists with niche competencies. I am responsible for new business development, headhunting and candidates verification.

For what projects/services did your company hire JCommerce?

We are a small company without an IT department and sometimes we need to outsource tasks that are more advanced. This time, we wanted to implement the new CRM system, including setting up the Azure cloud platform.

We decided to use cloud-based solution because of the fact that we often work remotely and due to business trips and visiting at clients; sites we need access to corporate documentation and resources from any place.

What were your goals for this project?

I use the CRM system for management of data and coordinating of business development process so I need a constant access to the system from any location.

How did you select JCommerce?

NobleYou has provided a recruitment services for JCommerce so we had already known each other.

Before we have started, we made a quick research on rates but finally, we decided to start a project with JCommerce to safe our time.

Describe the project in detail.

The project included simultaneous export of the data from existing CRM system and setting the new system installed on the Azure platform.

At the beginning, the list of functionalities and use case scenarios were prepared.

What was the team composition?

The team has consisted of Dynamics developer and cloud engineer. They carried out the whole implementation and data transfer process.

Can you share any outcomes from the project that demonstrate progress or success?

The system works perfectly and it fulfils its purposes. Significantly, it facilitates management of the business process and helps us to set up calls with both clients and candidates.

How effective was the workflow between your team and theirs?

The implementation was carried out without our involvement but we had an insight into the progress of project all of the time.

Prior to data transfer, the CRM was tested and afterwards our databases were imported.

What did you find most impressive about this company?

It was very helpful and time-effective for us to outsource the implementation of the new platform without necessity to engage in the project. .

Are there any areas for improvement?

We have not seen any difficulties related to the new CRM system as well as to the collaboration process itself.

Introduce your business and what you do there.

I’m the senior IT manager at a large Polish bank.

What challenge were you trying to address with JCommerce?

We’re collaborating with them in the corporate data warehouse area.

What was the scope of their involvement?

We’re working with BI specialists from JCommerce to develop new structures in the data warehouse. They’re also helping with fixes, changes, and maintenance.

They develop ETL processes, and they prepare mappings from source systems to the corporate data warehouse.

We introduced a new product a few years ago, and there was a need to create a new area for it in the corporate warehouse. There were many tasks related to this, many of which were executed by JCommerce’s team.

What is the team composition?

We’re working with 4–5 people from JCommerce right now, including junior and senior ETL developers. There have been periods of time when the team was composed of up to 10 people. We’ve also worked with BI architects from JCommerce.

How did you come to work with JCommerce?

They were already working with us when I joined the company in 2014. We’ve been happy with the collaboration, so we haven’t looked for other providers.

How much have you invested with them?

Their services vary between €250,000–€500,000 per year (approximately $302,632–$605,265 USD).

What is the status of this engagement?

The bank started working with JCommerce around 2010. They’ve been here since we created our data warehouse. We work with JCommerce on multiple projects each year.

What evidence can you share that demonstrates the impact of the engagement?

The data warehouse is used daily for financial and management reporting. We need constant development and maintenance, and much of this is executed by JCommerce.

The tasks they execute are quite granular. They generally manage to deliver on time and with good quality, and implementing them to production causes no serious incidents or errors.

How did JCommerce perform from a project management standpoint?

We have one coordinator assigned on their side, who’s responsible for the communication with all the people from JCommerce that are involved in our work. He’s in contact with me and with the product owners on our side, on a daily and weekly basis. We have planning meetings every week, where we agree on what should be delivered, in which order, and on which days. We work in two-week sprints.

What did you find most impressive about them?

There’s a general lack of available talent in Poland, but JCommerce has been able to find good specialists whenever it’s necessary.

Are there any areas they could improve?

It’s difficult to say. I’m satisfied with the services they provide.

Do you have any advice for future clients of theirs?

It’s important to establish good communication rules. Communication should be frequent and in both directions. It’s also important to establish the collaboration framework, with regular meetings, task-tracking boards, and reviews.

Please describe your company and your position there.

I am the COO in an HR company, PowerJobs. We specialize in providing temporary employees’ services as well as outsourcing and recruitment services for the industrial, manufacturing, logistics and automotive industries. My main role is to coordinate the processes of business development.

For what projects/services did your company hire JCommerce?

Due to the increasing number of offices for candidates’ services, we needed to start using an easily accessible CRM system. Previously the system has been installed on our local server but with the spread of our employees, we wanted to implement cloud solutions to ensure more flexibility and easier access to the CRM tool.

We were looking for a partner who would help us to implement the Azure environment, customize the system and integrate it with our applications for the project delivery.

What were your goals for this project?

The goal of the project was to assure high quality customer services and establish well-organized management process. An efficient data transfer process and assuring access from many locations was required.

How did you select JCommerce?

We were looking for a company with the experience in implementation of Microsoft Dynamics CRM on the Azure platform and with .NET competences on board. Earlier on we have had a chance to cooperate with JCommerce on some other projects, hence the choice.

Describe the project in detail.

The whole process was carried out remotely. During the first operational meeting, we have outlined our requirements and set the flow of the process. Once we have transferred our applications’ repositories, the JCommerce team configured the platform and took care of the integration.

Our internal IT department was engaged in the deployment of a new environment. In the final phase of the implementation, the provider supported us in terms of data transfer and conducted training for our employees so that they knew how to use the new system.

What was the team composition?

Two .NET developers and one Dynamics developer have been engaged in the project.

Can you share any outcomes from the project that demonstrate progress or success?

The new platform has met expectations of our departments. The cloud solution has improved the access to the data and simplified the management in our offices.

As the platform integrates with widely used and well-known applications, the process of implementation was quick and carried out with no issues. The biggest benefit of the project is that we gained the possibility of projects management and have now quick access to the data.

How effective was the workflow between your team and theirs?

There has been a good contact with the team and delivery manager from JCommerce. They communicated ongoing progress during weekly meetings, which kept us well-informed.

What did you find most impressive about this company?

They are highly motivated and offer more than just implementation. Through the whole process the engineers from JCommerce were working as if they were a part of our organization. Their delivery managers estimate the whole project in details, which is very helpful.

Are there any areas for improvement?

Have no idea. They make a great job.

Introduce your business and what you do there.

I’m the director of finance for Renta. We are a rental construction company.

What challenge were you trying to address with JCommerce?

We had been outsourcing our accounting services and wanted to start doing it internally. We needed help with software implementation.

What was the scope of their involvement?

They consulted and advised us, as well as implemented Microsoft Dynamics 365 Business Central. They also helped integrate it with the custom software database we already had in place.

What is the team composition?

I interacted with three people: an account manager, a consultant, and the person who implemented the software. There were a couple of programmers working behind the scenes as well.

How did you come to work with JCommerce?

We considered 3-4 companies for the job. JCommerce presented the best services and had the most concrete plan. We felt that they were the right fit for us.

How much have you invested with them?

We spent around €15,000 (approximately $18,000).

What is the status of this engagement?

We worked together from February until July 2020.

What evidence can you share that demonstrates the impact of the engagement?

They helped us navigate the options and choose the best ones for us. They have also helped us with issues we found in the software, including doing a patch we needed due to a law change in Poland this year. We are satisfied with all the work they did.

How did JCommerce perform from a project management standpoint?

They performed well. They were always prepared for the monthly meetings, explaining any deviations made from the original plan, and describing the next steps they’d be taking. We communicated via phone, email, Microsoft Teams, Skype, and in-person meetings.

What did you find most impressive about them?

They are flexible and made suggestions as to the best solutions to help us achieve our goals.

Are there any areas they could improve?

No, not that I saw.

Do you have any advice for potential customers?

Let them see the broad picture of your company’s goals so they can best advise you.

Introduce your business and what you do there.

I’m a service delivery manager for a medical company. I’m an employee of another company, but I’m currently rented out to this one, the one I engaged JCommerce for.

What challenge were you trying to address with JCommerce?

They’re helping me with a number of services, mostly as support specialists and consultants.

What was the scope of their involvement?

We’re running about four different activities with JCommerce. They have robust knowledge about databases, and most of their support is around that. We constantly create databases and need to maintain them, especially in the Eastern-Central Europe region.

The databases are mostly internal and are to do with the items the company is producing. The data is gathered from patients and medical specialists that we work with.

JCommerce hasn’t developed any original software for us. They’re working on existing tools, but they do create new reports and dashboards. We go to them for enhancements as well as support.

What is the team composition?

We have one technical lead and a service coordinator. The rest are mostly backend developers and support people, along with three frontend support people.

How did you come to work with JCommerce?

They were already in place when I came on board. What makes JCommerce different from other companies is that their staff turnover is very low, and this is something that our clients appreciate.

What is the status of this engagement?

I don’t have an exact date, but it would’ve started in June 2015 or 2016. The collaboration is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We track KPIs like time of response and delivery time. JCommerce delivers on time 98% of the time and tickets that are closed late are usually because of things outside of their control. We have service review meetings every month, and they’re always positive. I don’t think I’ve ever attended a negative review.

How did JCommerce perform from a project management standpoint?

This is one of their biggest edges over competitors. The communication is on a great level, and I rarely have to wait more than 5–10 minutes to get an answer. They also volunteer to help with things outside of their contract. We use ServiceNow and Jira for project management. 

What did you find most impressive about them?

It’s their responsiveness. I rarely have to wait more than 1–2 days to have a problem resolved, and they address it right away if it’s possible. JCommerce offers additional value. For example, I had to find a replacement for someone who left a project unrelated to JCommerce’s work, and they offered to train that replacement.

Are there any areas they could improve?

They could work more on keeping track of their hours and creating reports.

Do you have any advice for future clients of theirs?

They need to have a good working relationship with the service coordinator. JCommerce offers a single point of contact, and, if we have a good relationship with that person, they’ll be able to quickly react and help.

Please describe your company and your position there.

We are a big ecommerce company where we have developed most of our tech ourselves. I work as a Director on our Platform team responsible for strategy, organisation and recruitment

For what projects/services did your company hire JCommerce, and what were your goals?

We had a need to setup a new development team for a new project. The project was to replace our current third party ERP system with a custom made system tailored for our needs.

How did you select JCommerce and what were the deciding factors?

We interviewed a number of different development companies and JCommerce stood out as a good partner for us. Both in terms of travel times but also tech resource availability and good infrastructure already in place.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We developed the project within two years using PHP Symfony framework for backend and React/Redux for frontend. The system is completely web based and hosted in google cloud. We delivered the project within time and have since then gone into further developing the system.

How many people from the vendor's team worked with you, and what were their positions?

We had a pure development team of three backend developers in the beginning. On our end we had a developer/project manager/product owner who were responsible. The team has since then expanded as we found new good people to add to the team.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have completely replaced our third party SAAS solution and created our own instead that is 100% integrated into the rest of the architecture. With this new system we no longer have bottlenecks in performance and can scale as much as we want. Due to this we have also added more teams to JCommerce and are now running four development teams with a total of 20 developers.

Describe their project management style, including communication tools and timelines.

We have daily stand ups and a Kanban setup where deploys are being done multiple times per day. We quickly gave deployment rights to the team to not slow them down and never regretted it. We use Slack and phabricator (facebook open source ticket system) for communication. Communication is key in all of our projects. The tighter we collaborate the faster we are and the more efficient the development is.

What did you find most impressive or unique about this company?

We interviewed a number of different development companies and JCommerce stood out as a good partner for us. Both in terms of travel times but also tech resource availability and good infrastructure already in place. The developers we have used have all been very good technically and JCommerce is always listening to improvements we want to do in the team.

Are there any areas for improvement?

We are very picky with our culture. We want to make sure the developers feel like they are working with family and that they should enjoy themselves and at the same time be challenged. This can be difficult sometimes with a remote team (and also not when they are directly employed) and we have worked a lot with JCommerce to improve this even further. We have moved far from a "normal" outsourcing team but also keep working on this very important area with the help of JCommerce.

Introduce your business and what you do there.

I’m a recruiter for a software company.

What challenge were you trying to address with JCommerce?

We needed help to continue building out an internal framework for a specific functionality in our application. The framework itself was designed by our engineers, we’ve partnered with JCommerce to implement our ideas and design into the product.

What was the scope of their involvement?

It was an internal project. Engineers from JCommerce partnered with our engineers to deliver defined functionality by programming, testing, documenting the solution, introducing improvements to the design, refining the scope of the project and being responsible for supporting the release.
 
What is the team composition?

They provided Java Engineers, frontend engineers, and a test Engineer, so we worked with six people in total.

How did you come to work with JCommerce?

JCommerce is well known on the local market so we decided to check their service. 

What is the status of this engagement?

We hired them around October 2019, and are still working with them.

What evidence can you share that demonstrates the impact of the engagement? 

Work done by the team was released to production environment iteratively, multiple times, always with high quality, with no escaped defects. Work was properly automated and documented. Delivery dates were met. Team Managers and project stakeholders were very satisfies with the progress of the work.

How did JCommerce perform from a project management standpoint?

They were flexible when changes occurred, and willingly took additional tasks we presented. They are easy to work with. Engagement from the engineers - Not only they delivery great quality, but after few weeks of working together, they have started coming up with architectural improvements, which brought great discussions and a lot of innovative ideas.

What did you find most impressive about them?

They were flexible when changes occurred, and willingly took additional tasks we presented. They are easy to work with.

Are there any areas they could improve?

I don’t think so.

Do you have any advice for potential customers?

No.

Introduce your business and what you do there.

We develop AI-based voice bot and chatbot solutions.

What challenge were you trying to address with JCommerce?

They support our internal team with software development, testing, and maintenance.

What was the scope of their involvement?

JCommerce’s work is divided into maintenance, development, and testing. That includes code review, manual and automated tests, and performance testing.

What is the team composition?

We’re working with two people from JCommerce. One is a developer and QA tester working on the new version of our solution, and the second is a Java developer working with the maintenance team to solve problems reported by customers with the integration of our solution.

How did you come to work with JCommerce?

We’d had a previous collaboration with them, and we were quite satisfied with their work. Because of that, we decided to bring them in for our current project.

How much have you invested with them?

The cost of their services is around €10,500 (approximately $11,500 USD) per month.

What is the status of this engagement?

We started working with JCommerce in early 2020, and the collaboration is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’re satisfied with the collaboration. They've helped us improve our code quality by creating a better-functioning application. We’ve upgraded the libraries and tools used in the project, and we’ve improved software development and QA processes. They provided better know-how in the QA area, especially in test automation.

How did JCommerce perform from a project management standpoint?

The development team is working in an agile scrum methodology, with two-week sprints. The maintenance team is using the Kanban methodology.

What did you find most impressive about them?

Their specialists not only supported us but also identified some important problems, such as automated tests that required refactoring. The tests were taking too much time, and there was a need for data to compare the performance of the old version to the new system. The tools we were using required an upgrade to newer versions.

Are there any areas they could improve?

No, I can't think of anything.

Please describe your company and your position there.

I am an external IT consultant at a rather small company that manufactures and supplies industrial chemicals in Central Europe.

For what projects/services did your company hire JCommerce?

We needed JCommerce to evaluate the trial version of JAMF Cloud and to buy licenses for our Apple devices.

What were your goals for this project?

Our goal was to setup the JAMF Cloud service so we could begin to enroll our Apple devices to this MDM and centralize the management of our Apple devices.

How did you select this vendor?

This vendor was recommended by JAMF itself as an implementation partner for our country.

Describe the project in detail.

We made some initial introduction calls and than we setup the trial instance of JAMF Cloud for us to evaluate. We evaluate the features of JAMF Cloud and than discussed the suitability of this solution. We were very satisfied with help and suggestions that JCommerce gave us, so we chose to implement the JAMF Cloud in our company.

What was the team composition?

We were assigned the project manager that was our primary contact, but during evaluation we were able to reach Apple specialists to discuss our technical needs.

Can you share any outcomes from the project that demonstrate progress or success?

Within couple of weeks we were able to fully evaluate the solutions and setup the necessary steps to final implementation of JAMF Cloud, which was finished in a couple months.

How effective was the workflow between your team and theirs?

We mainly communicated by e-mail and all communication was very fast and precise. In some cases we made necessary video calls.

What did you find most impressive about this company?

I was impressed by their rapid and accurate communication. Together with the technical knowledge that enabled us to quickly deploy the JAMF Cloud.

Are there any areas for improvement?

I have no suggestions for improvement right now.

Please describe your company and your position there.

Senior IT Technician/Team Leader. I work in a global IT company with more than 2000 employees spread all over the world. We have offices on all the continents except Antartica.

For what projects/services did your company hire JCommerce?

We had to implement an administration tool for macOS management. In the list of tools there was Jamf Pro which in the end was our choice.

What were your goals for this project?

The goal was to have a central management point for all the macbooks we currently have in our company.

How did you select this vendor?

The vendor was selected as the one with the best quote and was the official vendor for our region.

Describe the project in detail.

We started with a PoC on cloud. Jcommerce gave us the license to test the solution as long as we asked for. We were not forced to finish in a certain amount of time like others would ask. The company was there for every our question, and believe me, there were a lot. After that we went for the real deal, we received all the needed in time and a Jump Start tutorial. We started with the cloud solution, but in the meantime we had to move to on-prem and Jcommerce were very helpful.

What was the team composition?

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Can you share any outcomes from the project that demonstrate progress or success?

The outcome is that we now have Jamf Pro up and running and we have a very good deal with Jcommerce. :)

How effective was the workflow between your team and theirs?

The workflow was very nice and smooth. We asked, they answered. Simple as that.

What did you find most impressive about this company?

The will to help.

Are there any areas for improvement?

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