Interactive. Strategy. Branding. Execution

ISBX is the leading web and mobile application services agency based in Los Angeles, California and ranked by Inc 500 and The Los Angeles Business Journal as one of the fastest growing companies in America / Los Angeles. We build apps for some of the largest retail, entertainment and consumer electronics companies in the world and represent clients in four countries. 

We employ a team of 50 in our software services division and over 150 individuals in our business processes outsourcing division. The ISBX executive management team has been building software solutions for Fortune 500 companies since 2003.

 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2009
Show all +
Los Angeles, CA
headquarters
  • ISBX
    3415 S. Sepulveda Blvd. Suite 1250
    Los Angeles, CA 90034
    United States
    310.437.8010

Reviews

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Web & Mobile Dev for Science Education Company

“The feedback we received was positive and [the product] was well-received.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Dec. 2011 - Aug. 2015
Project summary: 

ISBX launched a software product across Windows, Mac, and iOS, later expanding the scope to include Android and web versions. They provided UI updates and assisted with some initial design work.

The Reviewer
 
51-200 Employees
 
Sacramento, California
Andy Spoone
Former Product Manager, PASCO scientific
 
Verified
The Review
Feedback summary: 

The product was successfully launched, with hundreds of thousands of users accessing the app. It was intuitive and easy to use, gaining good feedback. Despite some internal transparency issues, the team at ISBX was skilled, with a good understanding of technology and how to launch a product. 

BACKGROUND

Introduce your business and what you do there.

I am a former product manager of PASCO scientific, a science education company that develops software, hardware, and classroom curriculum, ranging from elementary to university level.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISBX?

Our full-time software team was busy on a project, but our business objective was to achieve a new market, which required getting a new product out. We didn’t have the internal capability to scale it fast enough, so we needed an external partner to quickly ramp up the project and get a product out to market. The product’s main goal is to collect data from hardware that we made.

SOLUTION

What was the scope of their involvement?

The initial scope was to launch the software product across multiple platforms, both mobile and desktop for Windows, Mac, and iOS. An Android and web version were eventually developed as well but weren’t part of the initial scope. The product had already been designed for a specific piece of hardware, and it needed some major UI [user interface] updates to fit into the desktop and mobile space. They were brought in to help with the initial design work, the execution of the product after the design, and then launching it into the store.

They made sure that they had full access to our development accounts, and that the right builds were in the right place. They helped to launch the product in the app store on the technical side but didn’t work on marketing. We did the majority of the copywriting and imagery, but they were consulted on for feature selection for specific markets. 

What is the team dynamic?

We had around 10 people working on this project. We were mainly in communication with the project manager.

How did you come to work with ISBX?

We were referred to them through a connection.

How much have you invested in them?

Under $2,000,000.

What is the status of this engagement?

We started working with them in December 2011 and the partnership ended in August 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We achieved some pretty high usage of the app — in the hundreds of thousands of active users. Overall, the feedback we received was positive and it was well-received. It was easy to use, intuitive, and it was easy to figure out how to get started and do basic things.

One of the launches was a little rough. It was a classic software situation where we had a hard date. As we were approaching that deadline, things weren’t quite there yet, and we had to make a tough decision to launch a slightly lighter version of it. The lighter version was a little bit lower quality than what we would normally launch. Their response was very quick, and they ramped up the team on it and addressed the issues we had within a month, and were able to resolve them fairly quickly. Overall, they were pretty good with sticking to deadlines.

How did ISBX perform from a project management standpoint?

They were good. There were the usual project management software challenges where things felt slightly too aggressive and on the business side we wanted to be paying less for faster deliverables. One of the challenges — and this is not really a criticism of them — was that the business side would negotiate dates, timelines, and dollar amounts with one individual, but I would do most of my day-to-day conversation with the project manager. 

Their internal communication wasn’t transparent for us; however, overall, the outcome of it was fine. Their project managers were always very prompt to respond to any issues. At the peak of the project, we had near-daily communication with them. We most often communicated through conference calls, and emails, and shared a bug tracking system.

What did you find most impressive about them?

Their understanding of technology, awareness of where things are going, and ability to help their customer to understand; essentially, getting a product out there ahead of the curve. Kelly Chu, [Founding Partner, Board Member, and Advisor], was one of the key people involved in that, and he was definitely a big part of our engagement. Our team was thrilled with his work and his vision for the product. 

A core part of our engagement was having a team that understood what was going on in the mobile and web application space and being able to architect the solution, and deliver a solution that was in line with what was going on.

Are there any areas they could improve?

Only in terms of some of the transparency of the team, and some of the design work. We didn’t ever communicate directly with the designers. Understanding who the people are that are doing the work, and putting a face to the work is always a nice thing to have.

5.0
Overall Score It was a very positive experience. They are professional and good at what they do.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Overall, an 80–90% success, which is good in the software world.
  • 5.0 Cost
    Value / within estimates
    We definitely got what we paid for.
  • 4.5 Quality
    Service & deliverables
    High quality, though sometimes at the expense of meeting a deadline or deliverable.
  • 5.0 NPS
    Willing to refer
    I would certainly work with them again.

App Development for Pickup Trucks Rental Platform

"For a non-technical person like myself, ISBX was able to explain many things to me..."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

ISBX built an Android and iOS platform from the ground up designing and developing the backend and front-end of the platform.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Sam Baumgarten
Founder, Pikkup
 
Verified
The Review
Feedback summary: 

The app developed by ISBX has shown a strong retention rate, additionally, the client highlights the ISBX project management and leadership team. 

BACKGROUND

Introduce your business and what you do there.

Pikkup is an on-demand mobile app for micro-moves. We connect users with local pickup-truck owners for furniture delivery, Craigslist purchases, and so on. I am the CEO and founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISBX?

We needed to develop our product.

SOLUTION

What was the scope of their involvement?

ISBX built our platform from the ground up for Android and iOS. ISBX was in charge of the entire backend and front-end portions of the software.

How did you come to work with ISBX?

I came across ISBX while doing research for local development shops in Los Angeles. I wanted the ability to sit down and work with the actual developers. I interviewed around 5 candidates and liked ISBX's enthusiasm for my product, as well as the fact that they had many resources available. I wanted to have a quick turnaround.

How much have you invested with ISBX?

The cost of my project with ISBX was just above $200,000.

What is the status of this engagement?

We started our contract with ISBX in October 2014. The iOS version was released in the summer of 2016, while the Android version came out in November.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The app has an amazing retention rate.

How did ISBX perform from a project management standpoint?

ISBX's team was quick to respond to everything. I had a great project manager, as well as access to many specialists. I liked ISBX's UX designer a lot, and upper management also remained involved.

What did you find most impressive about ISBX?

For a non-technical person like myself, ISBX was able to explain many things to me, as well as walk me through the launch in terms of search engine optimization, PR, and so on. ISBX can offer a variety of services, aside from development.

Are there any areas ISBX could improve?

I chose ISBX because they were a large company with good turnaround times, but the project took a little longer than I'd have liked. I would have preferred it if ISBX overshot estimates in the beginning.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    ISBX built a good product.
  • 5.0 NPS
    Willing to refer

Mobile Development for Social Planning Application

"ISBX has been an awesome partner, able to ramp up or down as needed, which achieved cost efficiencies. "

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

ISBX is the 3rd app development partner this client has brought in to deliver their iOS app, and ISBX has successfully provided iterative versions of the product.

The Reviewer
 
1-10 Employees
 
Beverly Hills, California
Tony Alfaro
Founder, Ribbon Labs
 
Verified
The Review
Feedback summary: 

This client highlights ISBX's passion for their projects, with experience with past providers, the client has had no issues or concerns with ISBX.

BACKGROUND

Introduce your business and what you do there.

‎Ribbon Labs provides a better way to discover, plan, and experience events and social travel. We are revolutionizing social planning. The company has less than 10 employees. I am the founder and CEO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISBX?

We needed to undertake efficient mobile development in an iterative fashion in order to build, measure, learn, and establish velocity.

SOLUTION

What was the scope of their involvement?

ISBX is building our iOS product. After establishing a position in the marketplace, we will start on the Android version.

How did you come to work with ISBX?

I was introduced to ISBX by another firm I was working with. I interviewed multiple firms, and I've been happy with my choice.

How much have you invested with ISBX?

The cost of ISBX's work has been around $700,000.

What is the status of this engagement?

We started working with ISBX 3 years ago. Our product is set to launch in the second quarter of 2017.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

ISBX has worked well and efficiently with our design firm, which amounted to a successfully integrated relationship.

We've been able to iterate and release Ribbon in a private beta. We've reduced development while focusing on a qualitative feedback and learning process in order to continue design enhancements. That efficiency has been great, allowing us to scale as needed.

How did ISBX perform from a project management standpoint?

ISBX has been an awesome partner, able to ramp up or down as needed, which achieved cost efficiencies. During our iterative mode, we will often be involved with heavy design for 2 months, and not require significant development at that time. We can cease work and pick back up quickly.

What did you find most impressive about ISBX?

ISBX is the third and best firm I've worked with on the Ribbon product. They've been the most efficient by far. The team is comprised of good-quality and experienced people which I've met personally. They have a real passion for what they're building. I couldn't be happier with the team, and with ISBX's ability to assign the right resources for any given stage of development.

Many startups think that they need to have an in-house team from the start, but I find that to be inefficient. When we needed more architectural efforts, we were able to assign those resources; the same goes for straight development and other skill sets.

Are there any areas ISBX could improve?

I can't think of any concerns or issues. ISBX has been a part of Ribbon's success, and they've cared about our transition into institutional funding. I believe that they can provide a good model for any startup looking to develop in an iterative fashion in effort to achieve product-market fit and establish development velocity.  ISBX has also acted like a true partner by taking the time to understand the company roadmap and overall objectives. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev and SEO for Massage On-Demand Startup

"ISBX was focused on understanding what our project was, instead of focusing on their sale."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

ISBX scaled this client's iOS app development starting from a legacy app that had been developed by another firm, as well as providing SEO consulting. 

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Chris To
CTO, Soothe
 
Verified
The Review
Feedback summary: 

ISBX's iterative approach to development moved this client's app to market quickly, once there, ISBX improved usership through app store optimization.

BACKGROUND

Introduce your business and what you do there.

‎Soothe delivers massage-on-demand services. We are a technology company working with independent contractors and therapists, delivering massages in 51 cities.

I am the CTO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISBX?

In the early days of our company, when we were still not able to fully scale our in-house development team, we worked with ISBX on development for our existing app.

SOLUTION

What was the scope of their involvement?

ISBX has provided iOS development for our app, as well as SEO [search engine optimization] consulting.

How did you come to work with ISBX?

Our CEO knew ISBX's principal. We considered other agencies, but the main benefit of ISBX was that they were local to our area, offered favorable pricing, as well as help with overall project management.

How much have you invested with ISBX?

The cost of ISBX's work was between $10,000 and $50,000.

What is the status of this engagement?

Our project had a 4-month runtime and has been completed.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

ISBX was able to take a legacy application which had been developed by another group, and iterate it in order to better serve our customers. On the SEO side, they were able to help us go from having no strategy to targeting low-hanging fruit, both on the app store and on the web.

How did ISBX perform from a project management standpoint?

ISBX's team was easy to communicate with and responsive.

What did you find most impressive about ISBX?

ISBX was focused on understanding what our project was, instead of focusing on their sale.

Are there any areas ISBX could improve?

Not off the top of my head.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    ISBX was conscious of scheduling accurately, particularly in terms of under-promising and over-delivering.
  • 5.0 Cost
    Value / within estimates
    The project ended precisely on-budget.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development for Polling and Data Application

"When discussing technologies, many concepts can be obtuse and difficult, but ISBX has made this a painless process."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

With an extensive 3-year partnership ISBX has delivered both iOS and Android versions of the data driven application, offering strategic insights along the way.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Kyler Holway
Director of Marketing, Ripple
 
Verified
The Review
Feedback summary: 

The client points to their ongoing and pre-existing 3-year partnership as a clue into their satisfaction. The app ISBX delivered currently has over 100,000 unique downloads.

BACKGROUND

Introduce your business and what you do there.

We develop social media applications with an emphasis on polling and data-gathering. We have under 10 employees. I am the director of marketing and operations for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISBX?

We needed help developing our app.

SOLUTION

What was the scope of their involvement?

ISBX has helped with the development of our mobile application, conceptualizing our rough ideas, discussing feasibility, pricing, and making hard-to-explain concepts easy for users to understand. ISBX has been vital in taking our effort to use social media as a means of better-gathering data and people's opinions and repurposing them. It's a dual-platform product for iOS and Android.

How did you come to work with ISBX?

Both of our companies are based in the Los Angeles area. Proximity has been a huge consideration, but there are a ton of other options available. One of the things that drew us to ISBX was their ranking within our area.

How much have you invested with ISBX?

The cost of ISBX's services has been above $200,000.

What is the status of this engagement?

We started working with ISBX 3 years ago. We have recently relaunched our Android app. We were iOS-exclusive for around a year, as we were pivoting and repurposing what the app needed to do. We eliminated some features and put in ones requested by users.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We took a raw idea to ISBX and turned it into something that has received over 100,000 unique downloads. We have a large imprint which we can track through Google Analytics and Facebook Marketing. We're starting to have an identity within the social media sphere.

How did ISBX perform from a project management standpoint?

ISBX's principal and their team lead have been extremely personable and friendly. When discussing technologies, many concepts can be obtuse and difficult, but ISBX has made this a painless process.

What did you find most impressive about ISBX?

ISBX has stood out in terms of transparency. Whenever we had specific questions which were outside of our contacts' expertise, we were introduced to people in the team who were in charge of marketing, UI/UX [user interface/user experience] design, and so on. We were always able to discuss requirements and get them done.

Are there any areas ISBX could improve?

I don't have too much in the vein of constructive criticism. We have been working with ISBX for 3 years, which should speak to how much we value our partnership.

5.0
Overall Score 3 years is a long time, especially in the digital world.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    ISBX has been very flexible in this category.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for Digital Yearbook Startup

"ISBX was hands-on in wanting our company to succeed."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Over a year and a half partnership, ISBX delivered strong backend app development, database management, and image recognition integrations.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Robert Nunn
Cofounder, Live Portrait
 
Verified
The Review
Feedback summary: 

The client feels ISBX went the extra mile, post-development they helped to market the application, provide guidance on next steps, and make strategic connections.

BACKGROUND

Introduce your business and what you do there.

Live Portrait (formerly Digital Yearbook Page) is a mobile app working like a modern-day cloud space helping people reconnect and stay in touch with high school friends. We are a startup based in Los Angeles, with a 5-person team.

I am a co-founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISBX?

As an angel-invested company, we needed to find a solid partner in terms of backend development which could make our investors feel comfortable in putting money into the product.

SOLUTION

What was the scope of their involvement?

Our project is image-recognition-based. ISBX has experience in this area and was able to understand the integrations that we needed to have. They've also worked well with database management. We were compiling lists of high school names, so ISBX has helped combine this with the image recognition portion of the app.

How did you come to work with ISBX?

We had been using a different programmer, but the project was taking a very long time. Once we realized that we had issues, we started asking around. ISBX came highly recommended by another company we'd worked with. They gave a good presentation, showing an understanding of our vision.

How much have you invested with ISBX?

The cost of ISBX's work has been in the $50,000 to $200,000 range.

What is the status of this engagement?

We started working with ISBX a year and a half ago. The project has been completed, but we've gone back to ISBX for additional add-ons and upkeep work.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

ISBX was hands-on in wanting our company to succeed. They've referred us to companies that could help us with photography for the yearbooks, as well as to a couple of reporters that featured our app on the homepage of Yahoo.com. ISBX cared about more than a paycheck, giving us tips and going the extra mile.

How did ISBX perform from a project management standpoint?

Our project manager took our general questions, and also provided reports and overviews. One of ISBX's strong points was organization, keeping us in the know on who was working on our project.

What did you find most impressive about ISBX?

ISBX has a variety of resources in different departments. When we had a design or development question, we knew whom we could go to.

Are there any areas ISBX could improve?

ISBX could better manage the small unexpected fees which came up after the project was completed. These were only small cases associated with the startup world.

5.0
Overall Score ISBX invited us to company parties even after our project was completed.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Some initial tasks took longer than expected, but ISBX did a great job in terms of development in general.
  • 4.5 Cost
    Value / within estimates
    We went slightly over-budget, but it was because of reasonable causes.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer