Innovature BPO, 4 Reviews, Address, Data & More

Our Talent | Your Team

Innovature BPO (Innovature Consulting Company Limited) is a Vietnam-based diverse, qualified and dedicated team that works 24 hours per day to help clients in North America, Canada, Australia and Asia-Pacific expand their global footprints with our Business Process Outsourcing (BPO) Services.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Ho Chi Minh City, Vietnam
Year founded
Founded 2015
Languages
Timezones

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.9 /5

What Clients Have Said

Innovature BPO is noted for its cost-effectiveness and value for money, fitting clients' budgets well. Reviews highlight responsive communication and timely delivery, with no specific project costs or client sizes mentioned.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 4 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Innovature BPO Review Insights

Overall Review Rating

4.8

Quality 4.4
Schedule 5.0
Cost 4.9
Willing to Refer 4.9

Top Mentions

Review Highlights

Great Customer Service

The company is praised for its customer service, with clients highlighting the team's willingness to accommodate needs and provide excellent support throughout the project lifecycle.
Effective Cost Management

Innovature Consulting Company Limited is praised for offering cost-effective services that fit within clients' budgets. This affordability is highlighted as a key reason for choosing their services over competitors.
Areas for Improvement

While generally positive, one review mentions occasional miscommunications. However, these are not frequent enough to affect the overall satisfaction with Innovature's services.
High-Quality Service

Innovature is noted for providing high-quality services, including customer service support, photography retouching, and content editing, which meet or exceed client expectations.
Adaptable and Professional Team

Clients find Innovature’s team to be highly educated, adaptable, and professional in handling various tasks, enhancing business operations and processes efficiently.
Strong Communication Skills

Clients commend Innovature for their excellent communication skills. They consistently update clients and are responsive to inquiries, accommodating deadlines and providing heads-ups when necessary.

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Innovature BPO Reviews

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Document Digitization & Management Logo
Less than $10,000
Jan. - Oct. 2022

4.5

Quality: 4.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I was pleased with the results of our engagement."

Jul 4, 2023

Project Manager, Global Marketing Services Provider

Anonymous

Advertising & marketing
Kuala Lumpur, Malaysia
501-1,000 Employees
Online Review
Verified

A global marketing services provider tapped Innovature BPO for content writing support. The team was tasked with editing over 30 marketing documents and assets.

Innovature BPO did a great job of editing the necessary documents as accurately as possible. They were very professional to work with — they delivered outputs on time and responded to the client's needs promptly. The team also implemented revisions as needed and provided great value for money.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Project Manager of an advertising & marketing company

Describe what your company does in a single sentence.

A global marketing services dedicated to the needs and growth of the IT channel community

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Innovature BPO to accomplish?

To help with contents editing

SOLUTION

How did you find Innovature BPO?

Referral

Why did you select Innovature BPO over others?

Close to my geographic location
Pricing fit our budget
Good value for cost
Referred to me

How many teammates from Innovature BPO were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Innovature helped me with a project that requires them to edit around 30+ documents. They would need to add the vendor and solution's logos, contact details and company information on the marketing documents/asset.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Accuracy of the editing done based on the provided instruction
Turn around time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I deal with Kylie from Innovature and she's very responsive. The work is completed within the timeline, and they always provide a heads up in case they need more time, or if they will be off for public holidays. This helps me a lot in managing expectation and project timeline. The project is completed on time, though some require a few revisions but that is totally acceptable.

What was your primary form of communication with Innovature BPO?

Email or Messaging App

What did you find most impressive or unique about this company?

Responsive, great value for money.

Are there any areas for improvement or something Innovature BPO could have done differently?

None. Overall, I was pleased with the results of our engagement.

RATINGS

4.5

Back Office Outsourcing Customer Service Outsourcing
Less than $10,000
May 2024 - May 2036

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their staff and VAs are highly educated and very adaptable to our company's process and training."

Sep 17, 2024

Principal Agent, Advantage Insurance PLLC

John Nguyen

Insurance
Phoenix, Arizona
11-50 Employees
Online Review
Verified

Innovature Consulting Company Limited provides customer service support for an insurance agency. The team answers inbound and outbound calls about insurance inquiries and translates insurance documents.

The client is pleased with Innovature Consulting Company Limited's work. The team delivers cost-effective, high-quality services, and its communication and updates are consistent through virtual meetings, email, and messaging apps. Overall, they are knowledgeable, efficient, and professional.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Principal Agent of Advantage Insurance PLLC

Describe what your company does in a single sentence.

Commercial and Personal Insurance independent agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Innovature Consulting Company Limited to accomplish?

Assist with customer service office task
Assist with inbound and outbound calls
Assist our niche client with translation of their insurance

SOLUTION

How did you find Innovature Consulting Company Limited?

Online Search

Why did you select Innovature Consulting Company Limited over others?

High ratings
Pricing fit our budget
Great culture fit
Company values aligned

How many teammates from Innovature Consulting Company Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Inbound and outbound calls to our valued niche clients regarding their insurance inquiries.
Remarket insurance policy renewals and cancelations. Internal communication with the agency team.
Claims processing and follow-up for clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Cost-effectiveness and quality are brought to our company by using the Innovature team.

Innovature communication and updates are measured consistently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the Innovature team delivered as promised very effectively and with cost savings.

What was your primary form of communication with Innovature Consulting Company Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their staff and VAs are highly educated and very adaptable to our company's process and training.

Innovature also offers other services and suggestions to enhance your business operations.

Are there any areas for improvement or something Innovature Consulting Company Limited could have done differently?

No flaws sol far. I give 10 Stars all the way!

RATINGS

5.0

Advertising Branding Ecommerce Marketing Graphic Design Other Design Product Marketing
$10,000 to $49,999
Jan. 2022 - Ongoing

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.5

"They have great communication skills and customer service."

Jul 10, 2023

Digital Asset & Photography Manager, Consumer Products Firm

Anonymous

Consumer Products
Cincinnati, Ohio
5,001-10,000 Employees
Online Review
Verified

Innovature BPO provides ongoing retouching services for a consumer products company. The team is responsible for basic retoucheding, sending to white background, creating clipping paths for images.

The client commended Innovature BPO for being responsive and willing to accomodate their deadlines. They also had great communication skills and customer service.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Digital Asset & Photography Manager of a consumer products company

Describe what your company does in a single sentence.

We are in the hardware solutions and distribution market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Innovature BPO to accomplish?

Retouch product photography

SOLUTION

How did you find Innovature BPO?

Online Search

Why did you select Innovature BPO over others?

High ratings
Pricing fit our budget
Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been very satisfied with the work that BPO Innovature has provided for us. Their team of retouchers and project coordinators are great at communicating with us and always provide excellent results. We send them normal product photography edits on a daily basis and their retouching services include basic retouching, sending to white background and creating clipping paths for our images.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We send them normal product photography edits on a daily basis and their retouching services include basic retouching, sending to white background and creating clipping paths for our images.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, very responsive and willing to accomidate our deadlines.

What was your primary form of communication with Innovature BPO?

Email or Messaging App

What did you find most impressive or unique about this company?

They have great communication skills and customer service.

Are there any areas for improvement or something Innovature BPO could have done differently?

Occasional miscommunications but not frequent enough to warrant a change in services

RATINGS

5.0

Accounting Call Center Services Financial Advising & Planning Video Production
Less than $10,000
Oct. 2022 - Ongoing

4.5

Quality: 4.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"They're responsive and willing to adapt to the changes in the scope."

Jul 18, 2023

CEO, Consumer Products Company

Anonymous

Consumer Products
Vietnam
11-50 Employees
Online Review

Innovature BPO provides accounting and call center services for a consumer products company. They're tasked with handling the client's bookkeeping and tax processes and inbound and outbound calls.

Innovature BPO provides top-notch, reliable services, helping the client obtain their target prospect list. The team follows a structured plan and provides regular updates, ensuring a transparent workflow. Above all, they're incredibly responsive and accommodating of changes and requests.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of a consumer products company

Describe what your company does in a single sentence.

We provide digital pet care services in Vietnam

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Innovature BPO to accomplish?

inbound calls
outbound calls
bookkeeping and tax
financial planning

SOLUTION

How did you find Innovature BPO?

Online Search

Why did you select Innovature BPO over others?

Pricing fit our budget
Great culture fit

How many teammates from Innovature BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Innovature helps my company to manage accounting books, paying vendors, manage my cash projection and prepare and submit tax. They also do tele outbound to my prospect list.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I gain prospect list align with my timeline planned.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have set agreed deadline and tasklist. Innovature work with us to create the SLAs. We monitor by weekly update, monthly and quarterly review.

What was your primary form of communication with Innovature BPO?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They're responsive and willing to adapt to the changes in the scope.

Are there any areas for improvement or something Innovature BPO could have done differently?

No further comment so far.

RATINGS

4.5

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Verified Client Reviews: 3

Overall Review Rating: 4.8

Source: Clutch

Last Updated: January 12, 2025

Business Entity

Business Entity Name	Cong Ty Trach Nhiem Huu Han Tu Van Innovature (Innovature Consulting Company Limited)
Source	Vietnam Ministry of Planning and Investment
Jurisdiction of Formation	Vietnam
Date of Formation	September 12, 2014
Status	Active
Last Updated	August 6, 2024
ID	0312924871

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	January 1, 2022

Learn More About The Clutch Verification Process

Locations (2)

101 - 150

Contact Innovature BPO

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Innovature BPO

Our Talent | Your Team

7 Languages that we service

5 Timezones that we service

2 Locations

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Innovature BPO Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Great Customer Service

Effective Cost Management

Areas for Improvement

High-Quality Service

Adaptable and Professional Team

Strong Communication Skills

Reviews mentioning:

Innovature BPO Reviews

Content Editing for Global Marketing Services Provider

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for Insurance Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Retouching Services for Consumer Products Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Accounting & Call Center for Consumer Products Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Business Entity

Credit Report Results

Locations (2)

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