Digital | Independent QA | Gaming

Indium Software is a technology solutions company committed to deliver exceptional, customer-centric solutions across Big Data Enginnering & Analytics, Blockchain Development, independent QA and Gaming.

 

Our Digital Solutions focus on offering Big Data Engineering, Advanced Analytics, Blockchain Development and Product Development services. Our Big Data Solutions team also has expertise on Cloud environments on AWS, Google Cloud, Microsoft Azure and integration with Real-time data management solutions.

Our Independent Software Testing Services offers end to end testing across multiple domains , fostered by IP-led innovation. We are aggressively pursuing the social, mobile, cloud and IoT agenda to position testing solutions for several rapidly evolving digital transformation programs

Specializing in Game QA, we’ve tested over 150+ Game Titles and our Game Testing Studio comprises of 300+ Gaming Devices and 150+ Game Testers. We've been serving the who’s who of the gaming industry including the world’s largest gaming company and some of best emerging game-tech startups.

We operate through our registered offices in the Bay Area, New Jersey, Atlanta and Kuala Lumpur. Our Global Delivery Centers are located in in Bangalore and Chennai, India.

The core of Indium’s objective to servicing our global customers can be explained with this simple line: ‘We’re Small Enough to Care, Large Enough to Deliver.’ 

Indium has strong solutions competency in Banking, Technology, Healthcare, Lifesciences, Retail, Education and Gaming industries.

 
Undisclosed
 
< $25 / hr
 
250 - 999
 Founded
1999
Show all +
Princeton, NJ
headquarters
  • Carnegie Center, Suite 150, 300 Carnegie Center
    Princeton, NJ 08540
    United States
other locations
  • Suite 210, 1250 Oakmead Parkway
    Sunnyvale, CA 94085
    United States
  • 71-75 Shelton Street
    London, LND WC2H 9JQ
    United Kingdom
  • Suite 8-1 and 8-2, Level 8, Menara CIMB, No.1, Jalan Stesen Sentral 2
    Kuala Lumpur, KL 50470
    Malaysia
  • No.64, Ganesh Chambers, Eldams Road, Teynampet
    Chennai, TN 600 018
    India
  • No.100, Kay ARR Royal Stone Tech Park, 5th Floor, Pai layout, Benniganahalli
    Bengaluru, KA 560 016
    India

Portfolio

Key clients: 

We have worked with 350+ marquee customers in the past two decades. We are a preferred vendor for enterprise and ISV customers ranging from Fortune 100 to 5000 companies in the US, Canada, India, Malaysia, Singapore, Middle East and UK.

We take the confidentiality of our client’s information very seriously. However, we would allow our prospects to speak with our customers upon their consent and appropriateness.

Reviews

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QA & Testing Services for BPM Company

"Creating a large number of test cases was a challenge and they did it."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2017 - Ongoing
Project summary: 

Indium Software created and ran test cases in order to support the QA of new business process features. They're working to introduce automated testing tools.

The Reviewer
 
11-50 Employees
 
San Diego, California
VP Development, BP Logix
 
Verified
The Review
Feedback summary: 

Their work is best considered in terms of harmful bugs detected and fixed before new software is released. However, Indium Software's work has also helped in pre-sales by persuading customers of the reliability of tested solutions. They're an adept testing partner and they deliver on time.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of development projects for BP Logix, a firm in the business process management space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indium Software?

We needed them to create and run test cases. One of the challenges in our space is trying to stay competitive, which means putting out a lot of new capabilities and features at a fast pace and being able to backfill and support our existing QA. We wanted to strengthen our capacity to do that by working with Indium Software.

SOLUTION

What was the scope of their involvement?

They’ve created and run different test plans over the past couple of years for thousands of test cases. They’re planning on using some automated test tools moving forward.

What is the team composition?

We work with two engineers and a project manager.

How did you come to work with Indium Software?

I think we found them through a Google search. We spoke with a few companies and narrowed it down to just two. The services Indium Software offered went beyond QA into areas that we're eventually going to use, such as automated testing and penetration testing. The depth of things they had access to made us choose them.

How much have you invested with them?

We’ve spent about $100,000.

What is the status of this engagement?

We started working together in 2017 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s hard to measure the impact of a bug that they find, and allowing us to fix it before it gets released. That impact means avoiding system problems and customer perception issues, so it can be far-reaching. We also use them to help us in pre-sales, when customers ask about the quality of our testing, we can share the reports that Indium Software generates. Those tests convey confidence to the customers and show them that our software is thoroughly tested before it goes out.

How did Indium Software perform from a project management standpoint?

They use in-house tools and send us reports as they generate them. The communication has been good and they've delivered on schedule.

What did you find most impressive about them?

I’m most impressed that they’ve picked up some of the complexities of the application and put together test cases because it's a non-trivial application. Creating a large number of test cases was a challenge and they did it.

Are there any areas they could improve?

It would be nice to automate some of the tests, and we’re going down that path now. That will speed the test execution, so they can write and build test cases that will go on forever. We want quicker testing for those tests that can be automated with tools.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always met our deadlines.
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

QA Testing & Performance Analysis for VOIP Platform Co

"Indium Software has managed the testing process really well."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2018 - Ongoing
Project summary: 

Indium Software manages QA to limit organizational tensions and improve development to decrease the number of bugs. They performed tests manually to generate a report and integrated a custom automated system.

The Reviewer
 
11-50 Employees
 
Portland, Maine
CTO, i-Comm Connect
 
Verified
The Review
Feedback summary: 

Reducing the number of bugs in development, Indium Software delivered a solution that improved product performance and stability. The team increased the speed of production to deliver a fully tested product, resulting in the expansion of their scope to include loading and performance analyses.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO for i-Comm Connect.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indium Software?

We, organizationally, are a small startup organization. We’ve onboarded third-party organizations for development purposes. We were starting to have at the original time two different organizations do development for us simultaneously versus a single business unit. We needed a partner to take over the QA process of our main product prior to the second business unit coming on from a development purpose to remove finger-pointing between the two development organizations. In addition, we wanted to raise the quality of development—reduce the number of unidentified bugs throughout the development process.

SOLUTION

What was the scope of their involvement?

Indium Software is our QA organization that is a third-party independent entity that tests the various development efforts such as mobile apps to remove finger-pointing from the process. Originally, most of the tests were done manually. Their team captured and maintained tasks in TestLink to develop a comparison report. After we developed positive and negative test cases, we migrated to automated testing. They use an OpenBase tool called Selenium, which Indium Software built in-house primarily. Now, we’re actually moving into loading and overall performance analysis testing.

What is the team composition?

The team as a whole has been scaled up and scaled down over time. When Indium Software was 100% manually oriented, we had roughly nine people working on the project. Once we converted things into an automated testing group, we decreased the size of the team to strictly five members.

How did you come to work with Indium Software?

We had gotten pricing from numerous vendors. Indium Software was a mid-tier organization. They were also used to working in telecom testing and understood how to obtain information such as Moz scores from call quality.

How much have you invested with them?

We spend between anywhere from $14,000–$25,000 a month with Indium Software.

What is the status of this engagement?

We originally brought Indium Software onboard in July 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From an overall solution impact, Indium reduced the number of bugs getting into production overall. Their team has increased the quality of our end product because we were able to find issues that we weren’t able to previously. Our product’s performance and stability have improved. They helped us to deliver an overall fully tested product faster because we’ve gone from manual testing into automated testing. With them, we were able to identify over 3,000 test scripts across the total application. Our migration to automated testing has enabled us to complete our full test suite in less than four hours rather than a day and a half. The test cycle has been reduced and consolidated. A lot of things have increased from a QA and a performance perspective.

How did Indium Software perform from a project management standpoint?

Indium Software has an internal tool that they manage internally, which captures all of the data they’ve built from a suite perspective. Their team provided us analysis in real-time.

What did you find most impressive about them?

Indium Software has managed the testing process well. Initially, their team identified and communicated that they had limited capability with certain aspects of the project. Once they understood how our product worked, they were able to do proper call testing at various points across the globe. They actually under promised and over delivered.

Are there any areas they could improve?

In any challenge, they’ve been overcome and resolved with proper leadership inside their organization. As is any case when working internationally, we’ve got to make sure we get over communication barriers.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd definitely refer them.

Data Analytics Service for Mobile Engagement Company

"Their adaptability and technical knowledge are exceptional."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. - Jun. 2017
Project summary: 

Indium Software sped up data aggregation and addressed a scalability issue in a mobile engagement company’s database, implementing a scalable data management platform using Hadoop and its ecosystem components.                                 

The Reviewer
 
51-200 Employees
 
Mumbai, India
Head of Data Management Team, Mobile Engagement Company
 
Verified
The Review
Feedback summary: 

Indium Software acts as a true partner. Scalability and aggregation have significantly improved, which has benefitted business. Their team’s knowledge supplemented continued engagement. They’re adaptable and communicative.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of a data management team. We are the leading and largest mobile engagement and communications provider in India.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indium Software?

We had a data aggregation issue and were struggling to deliver our customer reports on time. Also, we had a scalability issue within the database system.

SOLUTION

What was the scope of their involvement?

Indium Software addressed our data aggregation and scalability issues using Hadoop (HBase, Hive, and Sqoop). Their team implemented Kerberos for security. We went into production on that set up a couple of months ago.

What is the team composition?

We work with a chief architect, a team lead, and two other team members.

How did you come to work with Indium Software?

After doing an online search, we did interviews with their point of contact. We started by giving them a proof of concept, and once that was done, we engaged with their team.

How much have you invested with them?

We’ve invested between $50,000–$100,000.

What is the status of this engagement?

Our engagement with Indium Software began in April 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Indium Software resolved the data aggregation problem, reducing the time it takes by one-third; in turn, we were able to deliver customer reports on time. Since addressing our scalability issue, we are able to do three times the volume without choking the system.  

How did Indium Software perform from a project management standpoint?

The chief architect and team lead meets with us, keeping me regularly updated on what’s happening with the team members. If we do any additional work, apart from using the current resources, they’ll use their internal resources to deliver for us. Their adaptability and technical knowledge are exceptional.  

What did you find most impressive about them?

The entire implementation has been great. Their knowledge is also useful. As a result of our relationship, they’ve begun mentoring our team members.

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They definitely deliver value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

QA Services for Atari Mobile Games

"Indium Software's QA process and methodology gives me confidence that the game is the best quality it can be."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2018 - Ongoing
Project summary: 

Indium Software provided QA services for a mobile game, including bug detection and pass/fail criteria. Now, they’re engaged for QA on several additional games.

The Reviewer
 
500 - 1000 Employees
 
New York, New York
Senior Producer, Atari
 
Verified
The Review
Feedback summary: 

Their process is smooth and, as such, has been well-received. Indium Software's understanding of QA technology helps them respond quickly to any inquiries or technical concerns that arise. Flexibility and diligence are hallmarks of their work and contributes to the expansion of their role.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I'm a senior producer at Atari Interactive. Our primary focus is mobile game publishing on iOS and Android. We also have a significant back catalog of IP from the last 50 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indium Software? 

We were assessing and evaluating all our QA needs. It's good to diversify in the industry and identify if there are potential new partners to work with. We thought that this title presented a perfect opportunity to partner with a new QA firm as a test of a potential relationship.

SOLUTION

What was the scope of their involvement? 

Indium Software uses a variety of systems and resources to collaborate with us. They manage the QA process through Mantis Bug Tracker. All documentation is on Google Drive. When we saw some issues that we thought were network related, they built a dedicated line to assist us in testing that bug. They also provide an evaluation process at no extra cost. Subsequently, we're moving forward with using them on additional projects. 

What is the team composition? 

The relationship is being managed on a per project and monthly basis. I speak to Karthikeyan (VP, Indium Software) and my test lead to define QA needs for the upcoming months, and then we'll align on a work order. A team of six people works on the game as it moves through development. Once the game is out, then I can adjust those resources up or down as needed per my roadmap. 

How did you come to work with Indium Software? 

Karthikeyan reached out to me while looking for new business. He and I established a good relationship through numerous phone calls and in-person meetings at our office, which we were grateful for. He answered my questions and provided information regarding their process. I started my career in the video game industry in QA. Karthikeyan’s answers gave me confidence that they’d be the right fit for this project. Indium Software was exactly what I was looking for, so we decided to move forward. 

What is the status of this engagement? 

Work started around September 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

While there aren't any performance statistics, their QA process is so smooth. That's one of the key components that I need as a senior producer on a project. My confidence in Indium Software’s work is growing as they complete more projects. That makes QA one variable in the production process that I don't have to worry about.

My developer is also very happy with Indium Software’s services and support. They’re extremely flexible and understanding about how we work and the systems we prefer to use. They don't hesitate to provide anything we need in terms of resources. 

How did Indium Software perform from a project management standpoint? 

Video game development is incredibly complicated. Indium Software provides excellent support during the QA process. They're always available, even on short notice. They were able to accommodate a last minute request for their team to assist with QA on a build that needed to go out for release. They’re also good at setting up detailed documentation and pass criteria and making sure that it meets my needs and requirements.

I'm in constant communication with several members of their team. I regularly work with a test lead and a QA supervisor assigned to Atari. I took steps at the beginning of the project to ensure clear lines of communication between our development team and their QA team. Everyone is looped in and everyone knows what's going on. There haven't been any problems in terms of resourcing or requests. Indium Software's QA process and methodology gives me confidence that the game is the best quality it can be.

What did you find most impressive about them? 

Indium Software’s consistent communication—and attention to our business needs—make them a good partner. 

Are there any areas they could improve? 

No, there’s nothing I can think of.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development and QA Service for Real Estate Company

“Indium improved the rigor of our testing processes and has resolved hundreds of bugs over the years.”

Quality: 
5.0
Schedule: 
3.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 17 - Ongoing
Project summary: 

Indium provides ongoing QA support, including up to 10 dedicated resources. They utilize preferred applications, as well as their own internal testing tools. 

The Reviewer
 
7,000+ Employees
 
Bellingham, Washington
Steve Ledwith
VP of Engineering, eXp Realty
 
Verified
The Review
Feedback summary: 

Indium takes the time to learn customer testing preferences, as well as a proactive approach to project management. They've helped increase the rigor of current testing practices and added a lot of value to the team. They're also very responsive and provide detailed progress reports. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of engineering for eXp Realty, a national real estate brokerage that works virtually on the cloud. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indium Software?

We brought Indium onboard to expand our QA functionality.

SOLUTION

What was the scope of their involvement?

Indium provides additional QA resources, utilizing our ATS application testing suite as well as their own internal testing tool, which we're now in the process of switching over to completely. 

What is the team composition? 

We started out with a team of four but now work with a team of 10.

How did you come to work with Indium Software?

They were recommended by one of my colleagues who had worked with them in the past. We liked their reputation and presentation based on the initial conversations we had with them. 

How much have you invested with them?

We've spent a couple hundred thousand dollars with them over the last couple years.

What is the status of this engagement?

We started working together around November 2017 and increased the resources on their team around January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Indium improved the rigor of our testing processes and has resolved hundreds of bugs over the years. They recently presented QA statistics that indicated a significant increase in the quality of our QA testing.

How did Indium Software perform from a project management standpoint?

They're very communicative, flexible to our preferences, and responsive via email, chat, and Skype. They also provide detailed daily reports, so we always know what's going on with each project. 

What did you find most impressive about them?

They've invested their time into learning our processes, including using the code tool Mendix despite their lack of familiarity with it. 

Are there any areas they could improve?

In general it can be hard to find QA testers with knowledge of our industry, so that's slowed things down a bit. 

5.0
Overall Score They have a team of talented, dedicated people that I've been very happy with overall.
  • 3.0 Scheduling
    ON TIME / DEADLINES
    There have been a few challenges with timelines, but we also haven't had many hard deadlines.
  • 4.5 Cost
    Value / within estimates
    They're competitively priced compared to other vendors I've considered.
  • 5.0 Quality
    Service & deliverables
    Their level of service has been great.
  • 5.0 NPS
    Willing to refer
    I've already recommended them to others.

ArtificiaI Intelligence Support for Renewable Energy Tech Company

“They work well with our internal team and are dedicated to our success.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2017 - Ongoing
Project summary: 

Indium Software works with the in-house team to build software. They primarily work on machine learning and AI, and the platform is about to launch.

The Reviewer
 
50 - 100 Employees
 
Valhalla, New York
Co-founder, Renewable Energy
 
Verified
The Review
Feedback summary: 

Indium Software is responsive and adjusts to changing needs. They are extremely skilled and experienced, bringing in developers with in-depth knowledge of open-source technologies. The platform they’re helping build already has thousands of customers and is one of the biggest in the world.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder for a technology company that works mainly in the renewable energy industry (e.g., transmission and distribution of wind and solar). We primarily focus on building cloud-driven software to improve our clients’ operational efficiencies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indium Software?

We needed a partner that could assist with advanced data analytics and open-source technologies when building our software.

SOLUTION

What was the scope of their involvement?

Indium Software augments our internal team to expand our skill set and knowledge. They work as an integrated resource, building the same software alongside our in-house developers. We do a lot of work in the machine learning and AI fields, so Indium Software has brought their experience to our company. They mainly work in R, Hadoop, Python, and Kafka.

What is the team composition?

The team has around 12 people.

How did you come to work with Indium Software?

We were scouting for a partner, and I knew the CEO of Indium Software. They treated their employees well, worked quickly, and understood what we wanted, so we hired them.

What is the status of this engagement?

We’ve been working together since August 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve helped us build one of the largest platforms in our space; we’re about to launch with roughly 3,000 customers in over 30 countries. Indium Software has been integral to that success.

How did Indium Software perform from a project management standpoint?

They’re flexible and willing to work on complex concerns that aren’t necessarily in our original scope. We talk periodically to discuss progress, and they’ve come to our office a few times to meet in person. Overall, their processes are efficient and effective.

What did you find most impressive about them?

They work well with our internal team and are dedicated to our success. We appreciate that they aren’t afraid to speak up if they think something will work better than what we have planned.

Are there any areas they could improve?

We’d always appreciate our partners being more flexible.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

QA Testing for Economic Impact Analysis Software Firm

"Generally, QA teams are seen as somewhat rigid, but Indium is very flexible."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May. 2017 - Ongoing
Project summary: 

Indium provides ongoing independent QA services, creating their own test scenarios based on provided user stories and validating them. They also do a regression analysis for every sprint release.

The Reviewer
 
50 - 100 Employees
 
Huntersville, North Carolina
Erik Garrett
VP of Product and Technology, IMPLAN
 
Verified
The Review
Feedback summary: 

Their involvement helps save time, speeds up the development process, and improves the overall quality of the product. Indium stands out by adapting easily to in-house methodologies, their availability and punctuality despite the distance, and desire to learn new things.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of product and technology for IMPLAN. We’re the leading provider of economic impact analysis and our core market is the academic government research and consulting base. It’s essentially impact analysis based on an input-output model.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indium Software?

We have a data product in addition to a software product and needed QA services.

SOLUTION

What was the scope of their involvement?

They do independent QA for us while we re-platform our flagship product. We’re rewriting our software and are hosting everything on the Amazon cloud. Indium takes our use cases and user stories and builds out their own test scenarios to validate them. They’ll run a regression analysis for every sprint release that we deploy to a beta QA environment.

Indium is currently testing our product using tools primarily comprised of the Microsoft Office Suite, in addition to some SQL querying languages for our Amazon Redshift and Microsoft SQL Server. We will probably engage with Indium in the future for some cross-platform compatibility testing, WCAG 2.0 web accessibility testing, as well as Section 508 testing.

What is the team composition?

We’ve been working with three people. We initially had two full-time engineers and just added a third as we’re getting close to launch.

How did you come to work with Indium Software?

I started working with them in 2012 while at a previous company where they helped with automation testing using Selenium. I believe my president at the time was at a tradeshow which they had also attended. We followed up with them and did an initial engagement where they offered to lay out a testing roadmap for us.

How much have you invested in them?

We’ve invested between $70,000–$80,000.

What is the status of this engagement?

We began working with them in May 2017, and we have an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They provide an added value, in addition to the peace of mind that an independent kind of auditing mechanism offers. By having Indium on board, I’m able to ask my developers to do the baseline testing, focusing on the positive, and rely on the regression that Indium does to handle any negative testing. It speeds up our development process significantly.

Previous to hiring them, our company didn’t have any kind of formalized QA plan. We’d essentially pull in staffing resources that were focused on other areas to try to do some QA, which would often slow everyone else down. Also, in the past, we would launch a product and find issues in production, but now we find the problems before. Working with Indium has freed up our staff from having to do any of that, plus it has improved the overall quality of the product.

How did Indium Software perform from a project management standpoint?

We’re an Atlassian house and use Jira and Confluence. We worked with Indium to find something that would work for both of us. Since we had our own system in-house, they were willing to adapt to that which is something I really liked.

What did you find most impressive about them?

Their desire to try and learn new things and willingness to adapt to deadlines are impressive. Generally, QA teams are seen as somewhat rigid, but Indium is very flexible, which I really appreciate since our market is a rapidly changing environment.

Are there any areas they could improve?

No, I think they make the best of difficult situations. They make themselves available even though they are half a world away.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We haven’t missed a deadline yet.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

QA Augmentation for Security Software Company

“They are constantly available, easy to work with, and extremely communicative.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2017 - Ongoing
Project summary: 

Indium augments the QA team for a software firm. They use Microsoft Visual Studio and associated Team Services to manage testing, capture information, and build reports.

The Reviewer
 
200-500 Employees
 
Washington, DC
Director, Software Quality Assurance
 
Verified
The Review
Feedback summary: 

They expand test coverage hours and help increase productivity cycles. They provide quick responses and seamless information exchange within existing toolsets and communication channels.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the director of software quality assurance for a firm in Washington DC.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indium Software?

We wanted to increase our quality assurance team.

SOLUTION

What was the scope of their involvement?

We use Microsoft Visual Studio and they’re plugged into that. They have access to all the technologies that our team uses within the Visual Studio Team Services (VSTS) product, where we manage all the testing. All the information is captured there for reporting.

What is the team composition?

We worked with a team of three for the past several months and they recently added a fourth member.

How did you come to work with Indium Software?

We initially considered vendors who were used to working with US-based software companies on the east coast. We had a small budget to work with and they offered a good price. We were impressed by how quickly they began testing and building up our regression suite.

What is the status of this engagement?

We formalized our contract in August 2017 and started working with them the following month. It’s an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve significantly increased our test coverage in this partnership. They can run tests while we’re asleep, which increases our productivity cycle.

How did Indium Software perform from a project management standpoint?

They’re basically embedded in our team. They share the same toolsets and communication channels that we do. They operate as if they were on a different floor in our building and are very responsive.

What did you find most impressive about them?

They are constantly available, easy to work with, and extremely communicative. Their email response times are quick and information exchanges are seamless.

Are there any areas they could improve?

Our product is very complicated and the software isn’t easy to learn. There is a steep learning curve, which did slow down the beginning of the process. That’s not really a negative on them; they were certainly willing to get up to speed as quickly as possible.

Do you have any advice for potential customers?

Have your software environment prepared to get tests moving faster. We weren’t set up properly at the beginning, which slowed us down. They will come in ready to work and will have their end covered.

4.0
Overall Score They were good and they have room to grow.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always meet our deadlines.
  • 5.0 Cost
    Value / within estimates
    They’re very cost-effective and efficient.
  • 4.0 Quality
    Service & deliverables
    They provide good quality service and we’ll triple the size of their team in the coming months.
  • 5.0 NPS
    Willing to refer
    We’re very happy with them.

QA Testing for Medical Devices Company

“They are very organized and always adaptive, and we couldn’t ask for more.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jun. 2017 - Ongoing
Project summary: 

Indium Software helps to provide QA testing and documentation that is suitable for FDA submission. They gained licensing to work with qTest and Squish by request. The work is ongoing.

The Reviewer
 
11-50 Employees
 
New York, New York
Director of Business Development, Medical Devices
 
Verified
The Review
Feedback summary: 

Indium made a significant improvement to the processes by giving the QA people a documentation and analysis model to work with. Their focus helps keep the team focused and headed in the direction of success. Indium diligently communicates proactively, and their expertise brings them ongoing work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the director of business development for a medical devices company. I also am the head of legal as general counsel, head of compliance, and head of finance, and do a little bit of everything.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indium Software?

We were looking for help with documentation that would be suitable for FDA 510(k) submission.

SOLUTION

What was the scope of their involvement?

They were working with qTest and Squish.

What is the team composition?

We have ramped up and ramped down. On average, we have approximately eight people at a time, depending on the month and what we are doing.

How did you come to work with Indium Software?

We googled and found a number of firms that seemed to focus on the documentation in 510(k) submission and had some experience in it. Indium was rated by an independent agency which gave us some confidence. We met them in person and they seemed to be easy to communicate with and really focused on achieving client deliverables, as well as keeping everyone in the loop along the way. They seemed to be a QA/documentation solution whose work was good enough to be submitted to the FDA and have confidence in it. They were and have been as advertised.

What is the status of this engagement?

We began working with them in June of 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The first and foremost impact the engagement has had on our company was that it gave our own QA people a model to work with in terms of documentation and analysis. Until then, everyone had a general idea about how to document and report progress, but nobody had settled on a perfect way to do it. Working with Indium gave them a model to strive for that would keep everyone in the loop including developers or managers or non-tech people. Everyone could look at that progress report and see what they have achieved. That kind of documentation was absent in what we had been doing before and has been very much appreciated. The QA team has taken a different approach to recording progress and identifying bugs and presenting all of that work to everybody else, which has been very helpful.

In addition to that, Indium has been focused on exactly what kind of documentation we would need for a 510(k) submission and for our CE mark (European Conformity) in Europe. That focus has kept us on the right track. We have stopped worrying about examining each document for how it could be reformed because they know this work and they’ve given us a really good template to work with.

We were so happy with them that we kept giving them more work to do, and we have long-term and short-term projects with them. We have kept that association going because their work is very good.

How did Indium Software perform from a project management standpoint?

They are proactive about communicating. It isn’t just an email that they send out; they send emails with charts and real data so we can follow along. We have weekly check-in calls, and they are very organized. They have been a pleasure to work with.

What did you find most impressive about them?

When we told them we wanted to use qTest and Squish, they made it happen, and not many people use those. They didn’t have the license to use them and weren’t prepared for it, but they did it. They have never told us they can’t do something or that they prefer not to. We tell them what we want and they make it happen, and that has been really impressive. It is great that they have been so adaptive.

Are there any areas they could improve?

I asked them to better separate their statement of work (SoW) and detail what is going into one SoW versus what is going into another SoW so that it is easy to plot out what is being done on a particular day without having to call and check in. At one point, they weren’t detailed enough for me to look at the document and know what everyone was doing on that particular day. That has since changed, and that is the only issue we have ever had.

5.0
Overall Score They have been very helpful, professional, and communicative. They are very organized and always adaptive, and we couldn't ask for more.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    They have been great.

Product QA & Testing for Insurance Firm

“They’re always willing to jump into new modules, take on more challenges, and make themselves available.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2016 - Ongoing
Project summary: 

Indium provides QA services for in-house proprietary software (e.g., developing automation for regression testing, creating test scripts) and resource scalability to meet demand on an ongoing basis.

The Reviewer
 
Santa Ana, California
COO, SES Insurance Services
 
Verified
The Review
Feedback summary: 

Indium’s initial knowledge transfer was efficient and accurate, setting the tone for an ever-improving process. A readily accessible talent pool and a proactive approach to QA continues to impress. Dedication to integrating business objectives and meeting deadlines ensures post-production success.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an insurance risk solutions and services company that’s been in business for 30 years. I’m responsible for running our largest and fastest growing product, as well as operations and technology. We’re based in Southern California.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indium Software?

We were looking to outsource product QA and testing for our insurance firm.

SOLUTION

What was the scope of their involvement?

We’re an insurance company founded on a technology differentiator. Our in-house proprietary technology allows us to administer insurance policies, but also allows customers to make changes to and manage their insurance profile or assets portfolio. We were managing our QA internally, but it was neither one of our core competencies nor something we felt was very strategic or efficient in terms of management.

Our onshore developers were checking things into the QA environment, but then we had to wait until the next day to start testing. We wanted to leverage an outsourced partner to take advantage of that timing, so we looked into bringing on a different partner. We used one prior to Indium, but it didn’t work out.

Indium came on board to take on our QA for our in-house proprietary operation development. Since then, they’ve really come up to speed and put good talent in place. They’ve quickly and adequately grasped our technology, business processes, and business acumen. They’re a culturally good fit for us and have proven themselves to be very responsive in meeting our demands around scalability.

They’re now working with us on automation for our regression testing. We have a Java application for which they’ve primarily used Jira, Zephyr, and Confluence for testing. They’re also working on Selenium to do the testing automation.

What is the team composition?

We have three testers at the moment, as well as a project manager, a main point of contact, and a fantastic lead tester. We have our own in-house QA leads. The lead tester manages the departments and process flow of task assignment. We also work with a business relationship manager who ensures the right resources are in place.

How did you come to work with Indium Software?

Our QA did a search and sent out an RFP to five or six leading industry providers. We found Indium to be the best in our reviews, interviews, and analysis that we put together to strategically evaluate each provider.

We have a scoring mechanism to evaluate each provider’s talent pool depth, relevancy, technology, best practices, sustainability, references, support, and infrastructure. Indium ranked the highest across all categories out of all the different competitors. When we met with them, they asked the best questions in terms of the intent of what we were looking for, as well as our planned approach. They were really interested in plugging into our model and making us more successful, rather than just telling us what to do.

We’re a small company that was trying to move rapidly at that time, but we also wanted to be able to learn from someone to leverage their experiences and best practices. It felt like a good fit across the board and we believed we would get more than what we were capable of internally. We also felt that we could stay true to ourselves while simultaneously receiving personalized service.

How much have you invested in them?

We’ve spent at least $100,000.

What is the status of this engagement?

We started working with them in November 2016 and the relationship is ongoing. It’s an in-production application that requires constant advancements. We just recently built them into our core DNA.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We flew the lead tester to our site to spend two or three weeks engaging in our culture and doing a deep dive for knowledge transfer purposes. We felt like she was a great person and a good fit for us culturally. She was also easy to work with and very diligent in taking notes. She did very well in training the rest of the team when she returned home, so it didn’t feel like we wasted any time. There were no redundant knowledge transfers or repeated questions.

There was also a ramp-up period to bring on talent to the team, which they managed to do very quickly. This gave me confidence that they didn’t sell us a false expectation regarding being able to tap into a talent pool on demand. They started testing less complicated modules and quickly creating more accurate test scripts as time passed. We haven’t have any issues post-production and we’ve felt really good about their quality. They ask really good questions and they’re engaged with our objectives, which is what we’ve always looked for in a tester. They’ve been able to convert our requirements into test plans and understand what we’re trying to do in order to add value.

They’ve questioned some things and given us feedback on how we can make our products better, which is always important and exciting. They’re not just conducting what they’re supposed to, but instead expanding on the scope proactively, which is great.

They’ve also provided expertise on best practices and agile methodology. They’ve been flexible as we’ve gone in different directions. They’ve accommodated all of this without any resistance. It’s been nice for us to have this kind of ease in doing business with someone.

How did Indium Software perform from a project management standpoint?

We worked with them on the budget, a cost-benefit analysis, and our overall methodology. I can’t speak too much on the project management other than that they’ve always met our deadlines and that the communication is significantly better than the previous provider’s. There’s no miscommunication as they’re able to interface in a timely and professional manner. They’ve always received our feedback in that same light.

What did you find most impressive about them?

Their communication is very clear and proactive. They’re very professional and take feedback well. They’re engaged and accommodating and even work during our business hours. There’s a bit of overlap in the morning with our developers so that they can ask questions and reach each other.

They always do their best to accommodate unscheduled meetings or product sessions, which we appreciate. In looking at our requirements for the app to build test cases, they often question and make suggestions that are at the business level. They are understanding and scanning it for intent in order to provide input, which is refreshing and also appreciated.

They’re always willing to jump into new modules, take on more challenges, and make themselves available.

Are there any areas they could improve?

It’s not so much about what they could do better, but I’m always looking for efficiency gains and a better ability to evaluate risks. As a vendor, it’s hard to tell someone that does QA for a living to allow risks to come through the door, but we’re partnering with them to evaluate which ones are detrimental and which are acceptable.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer