What was the scope of their involvement?
We’re an insurance company founded on a technology differentiator. Our in-house proprietary technology allows us to administer insurance policies, but also allows customers to make changes to and manage their insurance profile or assets portfolio. We were managing our QA internally, but it was neither one of our core competencies nor something we felt was very strategic or efficient in terms of management.
Our onshore developers were checking things into the QA environment, but then we had to wait until the next day to start testing. We wanted to leverage an outsourced partner to take advantage of that timing, so we looked into bringing on a different partner. We used one prior to Indium, but it didn’t work out.
Indium came on board to take on our QA for our in-house proprietary operation development. Since then, they’ve really come up to speed and put good talent in place. They’ve quickly and adequately grasped our technology, business processes, and business acumen. They’re a culturally good fit for us and have proven themselves to be very responsive in meeting our demands around scalability.
They’re now working with us on automation for our regression testing. We have a Java application for which they’ve primarily used Jira, Zephyr, and Confluence for testing. They’re also working on Selenium to do the testing automation.
What is the team composition?
We have three testers at the moment, as well as a project manager, a main point of contact, and a fantastic lead tester. We have our own in-house QA leads. The lead tester manages the departments and process flow of task assignment. We also work with a business relationship manager who ensures the right resources are in place.
How did you come to work with Indium Software?
Our QA did a search and sent out an RFP to five or six leading industry providers. We found Indium to be the best in our reviews, interviews, and analysis that we put together to strategically evaluate each provider.
We have a scoring mechanism to evaluate each provider’s talent pool depth, relevancy, technology, best practices, sustainability, references, support, and infrastructure. Indium ranked the highest across all categories out of all the different competitors. When we met with them, they asked the best questions in terms of the intent of what we were looking for, as well as our planned approach. They were really interested in plugging into our model and making us more successful, rather than just telling us what to do.
We’re a small company that was trying to move rapidly at that time, but we also wanted to be able to learn from someone to leverage their experiences and best practices. It felt like a good fit across the board and we believed we would get more than what we were capable of internally. We also felt that we could stay true to ourselves while simultaneously receiving personalized service.
How much have you invested in them?
We’ve spent at least $100,000.
What is the status of this engagement?
We started working with them in November 2016 and the relationship is ongoing. It’s an in-production application that requires constant advancements. We just recently built them into our core DNA.