Software Development Experts for Over a Decade

Impiger Technologies is a world-class, enterprise software product engineering company specializing in Mobile Application Development, Cloud & Web Applications. We offer a comprehensive set of, cost effective services from prototype to production and everything in-between. Our portfolio includes new product development, product extensions, application/systems integration, workflow automation and application testing.

For over a decade Impiger has been delighting customers with high quality application consulting and development, resulting in a 90% retention rate. Impiger has delivered more than 250 mobile applications: iOS, Android, Windows Mobile, HTML5, etc. and over 150 web applications across SharePoint, Microsoft Azure, ASP.NET.

Impiger helps enterprises improve business efficiency, productivity, and revenue.  

Impiger employs over 300 professionals. Whether your a small company with a big idea or a large corporation lacking specific skills and/or resources, Impiger is ready to partner with you.  Short Impiger Overview Video

 
$25,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
2004
Show all +
Richardson, TX
headquarters
  • Impiger Technologies
    2425 N. Central Expressway, Suite #410
    Richardson, TX 75080
    United States
other locations
  • Impiger Technologies Chennai, TN 600003
    India
  • Impiger Technologies Coimbatore, TN 641004
    India
  • Impiger Technologies Tiruppur, TN 638752
    India

Portfolio

Key clients: 

 Fortune 500 enterprises, midsize and small startups companies

Including some of the largest tech and retail companies along with manufacturing, healthcare and insurance, to name a few. Impiger Customer Story

Reviews

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Web & App Development for Non-Insurance Benefits Firm

"We liked [Impiger's] pricing and we liked the people in general."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2016 - Ongoing
Project summary: 

Impiger Technologies built an Android, iOS, and web app, updating the client’s offerings to be more convenient for their customers.

The Reviewer
 
11-50 Employees
 
Houston, Texas
Heidi Rasmussen
CoFounder, Freshbenies
 
Verified
The Review
Feedback summary: 

Impiger Technologies took the time to learn about the client’s business and what their customer’s needed from them, ultimately delivering a product that users described as great looking, cool, clean, and easy to use.

BACKGROUND

Introduce your business and what you do there.

We are a non-insurance benefit company. We provide savings on healthcare for employers and employees and we do it with non-insurance services. We bundle things like being able to call a doctor 24/7, get a prescription over the phone, email a doctor for issues, get help with medical bills, or save on prescriptions.

I’m the Cofounder and Chief Operating Officer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impiger?

For many years we delivered the benefit in a card form. People would receive a card and/or an information booklet in their home that walked them through the benefits - how to use them, who to call - that sort of thing. We really wanted to build something that made life easier for our members, so we built an app. We had a member portal that we totally redesigned for it.

SOLUTION

What was the scope of their involvement?

We brought the expertise on how our members use the services and all the copy and compliance. Impiger came alongside us and came up with ideas on the technology. They really brought their expertise on building apps and building websites, and added it to what we knew about our members. The applications are available on iOS, Android, and the web.

How did you come to work with Impiger?

We interviewed three companies. We have never built an app before and we wanted to understand who would be the best fit. My husband, Reed Rasmussen, is the other cofounder. Reed is in an entrepreneur learning group with Jude Ramayya, who is the Chief Executive Officer of Impiger. When we were doing our research, we said we were going to look outside of people we know. When we came down to it, we really liked how the company operated. They were on top of the details and they had systems in place to make sure that you weren’t going to wait for weeks for an answer on something that didn’t work or that you wanted to make better. We liked that they had different systems in place to make things move faster. We liked their pricing and we liked the people in general.

How much have you invested with Impiger?

In total, our project with Impiger was between $50,000 and $200,000.

What is the status of this engagement?

It’s ongoing. We got started in March and launched it today [July 28th, 2016] to our 70,000 members. We did a soft launch at the beginning of July to some of our clients.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We had a lot of great feedback from people. People say it is great looking and cool. They say it’s clean and easy to use. We did a beta test in the very beginning to see if there were any glitches. For the most part, people gave us outstanding results on the product.

What did you find most impressive about Impiger?

Impiger has a presence in the US but they also have a great presence in India with some really experienced people who know what they’re doing. This is my first experience with an app but I’ve built multiple websites. It hasn’t been my experience in the past to move as fast as we did and get the response times that we get from them. They’re on top of their business and they know what you’re trying to accomplish. Impiger knows how to accomplish it and if they don’t know, they figure it out. I’m not the only person that’s thinking how the portal and the app should work. They actually take the time to learn your business and learn how your end user is going to use the product so they can build it to make it useful for them.

Are there any areas Impiger could improve?

There were a few deadlines at the very end that it feels like they fell through the cracks on. I told them about it. It was disappointing. I think there was a lot happening at one time.

5.0
Overall Score It’s been a great experience and we’re moving ahead on the next project with them.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    In the beginning, the member portal was running behind because they didn’t have the expertise they needed. There were a few deadlines at the very end that it feels like they fell through the cracks on.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Team Augmentation for Mobiquity

"Impiger is a household name at Mobiquity."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Impiger Technologies has partnered with the client for over three years, providing technical support and resources to help fulfill project deadlines and fill in gaps with specific skills.

The Reviewer
 
201-500 Employees
 
Philadelphia Metro Area
Rob Foster
Recruiting Director, Mobiquity
 
Verified
The Review
Feedback summary: 

Impiger Technologies’ responsiveness, flexibility, and willingness to accommodate any need has led to a lasting relationship with the client, who feels they can always depend on Impiger to deliver on time with quality work.

BACKGROUND

Please describe your organization.

Mobiquity is a mobile solutions provider. Essentially, what we do is we provide customized mobile solutions to enterprise-based clients across all industries, markets, and verticals.

What is your position?

My role is as Recruiting Director. I own the global recruiting process for Mobiquity. I manage both the internal recruitment team across the US, Europe, and India.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Impiger Technologies?

As a professional services organization, there’s always going to be a percentage of our business from a recruiting perspective that’s going to be supplemental or contractor-based versus hiring full time employees for every single role that comes through. As we grow and get bigger, the contractor and the supplemental number is going to get bigger as well, so whatever that percentage is, that percentage will just continue to grow.

SOLUTION

Please describe the scope of their involvement in greater detail.

Impiger is one of our strategic partners that helps us in providing technical support and technical resources to Mobiquity to help fulfill project deadlines and fill in gaps with specific skill sets that we might otherwise not hire on a permanent basis. That’s what Impiger provides Mobiquity.

How did you come to work with Impiger Technologies?

Impiger has been with Mobiquity for three years or so, maybe even longer. I’ve been with the company for a little over a year and a half, so it was a preexisting relationship when I joined. I did reevaluate the partners that we had been utilizing, and there were partners that we no longer do business with. Impiger quickly showed their value from both supplying us with adequate resources and being a true partner. The way they manage Mobiquity as a client has been extremely beneficial.

Could you provide a sense of the size of this initiative in financial terms?

I unfortunately don’t know. I think it really varies year to year. We do have a number of resources with them on a retainer basis that we continue using on a year-over-year basis, and then of course there’s the project-based in and out resources that we use for shorter periods of time. That number can fluctuate year-over-year, and I’m not entirely sure which bucket Impiger would fall into today.

What is the status of this engagement?

Our partnership with Impiger is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Impiger is a household name at Mobiquity. The folks that run our development organization will ask for Impiger by name. Impiger has been able to create a name for themselves here at Mobiquity, where when resources are needed, they will be asked for by name. In addition to that, we know what we’re getting from Impiger, so when we actually interview these candidates that Impiger provides us, there’s a level of comfort. We’re able to get through our process rather quickly because of the fact that Impiger generally provides high quality resources to us whether they’re needed in a day’s turnaround or three weeks. They’re very responsive and are always there for us should we need to engage them at any particular time.

Last year, I needed some help. We ran into a scenario with some billing issues on our side. It was as simple as calling Impiger and saying, “Hey, we ran into a little bit of a snag. Would it be okay if we delayed payment to this date?”, and it was a 30-second phone call. Impiger was more than happy to do it and allowed us to delay payment till we were able to rectify our internal accounting issue. It has been things like that that add value in a long term relationship with a partner. They’ve done great by us.

What distinguishes Impiger Technologies from other providers?

Mobiquity is a young business. We’re five years old. With partnerships, we’re not just looking for resources; that’s a big part of it, but we’re also looking for select abilities. We may think we have an opportunity for a technical role and we may be three weeks into it, and it turns out we didn’t win the business and the role goes away. It’s how the partner reacts to those scenarios that is important.

Impiger has been able to continue to provide us with resources when we needed them, knowing that there’s a risk that the project may go away or we may not win the business. They still provide the same level of effort regardless.

There may be scenarios where financially, we’re going to be a little bit tight on a particular project and we may not be making the margins that we need to make. Impiger has always been willing to be flexible on a case by case basis in terms of rates and cost. Through handshakes and other means, we’ve been able to build a great relationship that allows us to partner with them, and regardless of the circumstance, there’s a way to work it out. Not all partners are like that, and those are the partners that are unfortunately not working with us today.

Is there anything Impiger Technologies could have improved or done differently?

I’ve had no issues with any dealings with Impiger. They’ve always been responsive. They’ve never said no. I’ve got nothing really negative or any criticism that I could share about Impiger. I could about other partners, but the relationship that I have with our account manager at Impiger has been great. All resources that they’ve provided have all worked out really well. They’re very accommodating to us, so there isn’t really anything that I’ve experienced that I would say is a deficiency, fault, or criticism.

5.0
Overall Score They’re very accommodating to us, so there isn’t really anything that I’ve experienced that I would say it’s a deficiency, fault, or criticism.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Impiger has always been willing to be flexible on a case by case basis in terms of rates and cost.
  • 4.5 Quality
    Service & deliverables
    All resources that they’ve provided have all worked out really well.
  • 5.0 NPS
    Willing to refer

Long-Term Team Augmentation for Manufacturer

"[Impiger Technologies]'re willing to go the extra mile."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

Impiger Technologies initially partnered with the client to develop a mobile solution to add to their existing offerings and has since worked with them on larger projects.

The Reviewer
 
11-50 Employees
 
Dallas, Texas
Lynn Lee
R&D Director, Informatix
 
Verified
The Review
Feedback summary: 

Impiger Technologies successfully met the client’s need for team augmentation that would allow them to take on more work and deliver products faster without sacrificing quality. Their first mobile project for the client increased revenue by over $300,000.

BACKGROUND

Please describe your organization.

Informatix is composed of two business entities: Wasp Barcode Technologies and System ID. Our relationship with Impiger, as far as Wasp Barcode Technologies is concerned, consists of developing software for small to medium sized companies, as well as business units within larger enterprise companies. The products we develop are related to inventory management, asset management, time and attendance, and some various other applications. We manufacture barcode scanners, printers, and things like that; just about everything you need as a complete solution. That’s the general background of what we do.

What is your position?

I’m the Director of Research and Development here at Informatix.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Impiger?

With any company these days, getting talent in and doing it fast, especially in the Dallas-Fort Worth area, tends to be a little bit of a challenge. By partnering with Impiger, it’s allowed me to scale my resources appropriately with my existing staff so that I can accomplish some of the goals I have. When developing applications, the market is rapidly changing, so we are always having to adjust and continue to change our products.

SOLUTION

Please describe the scope of their involvement in greater detail.

We went forward with Impiger first on mobile development. It was very successful for a mobile platform to get done and added to the product. With any outsourced development, you always have your fun challenges and it’s all good; you just have to learn to work through those. In general, the project went well and we successfully built that mobile platform. From there, we knew we had other projects that we were developing, so we just kept Impiger engaged in various aspects to see if they could help us with the other new development we were doing, to help augment the team and get products out faster. Then, we started engaging them a little bit more on bigger projects. It’s been a very successful partnership.

How did you come to work with Impiger?

We started working with them maybe three or four years ago. We originally went out to bid three or four companies on a project that we had for mobile development. We didn’t have mobile development expertise in house. We really needed to find someone that had the capability to help us augment our team when needed. We went out and searched, and got a few bids for developing a mobile app that would go along with our existing products. That’s how we first got introduced to Impiger. They came back with what we felt was a fair and reasonable pricing structure for the mobile development. Others were very comparable to be honest; it was a pretty close running for that. We ended up going with Impiger because they were very engaged and very informative, and of course, had slightly better pricing.

Could you provide a sense of the size of this initiative in financial terms?

We’ve spent a decent amount over $200,000.

What is the status of this engagement?

Our partnership with Impiger has been a long-term partnership.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

For me, a successful metric is being able to get the product out on time and being able to have a quality product. The mobile product that we first developed with them met both of those: it was a quality product and it was out on time. By releasing that product to our general market, we increased our sales revenue by over $300,000 for that one mobile piece. It was a nice mobile addition that we knew we needed in the line, just didn’t have the resources here to do it.

How did Impiger perform from a project management standpoint?

Impiger does a good job overall. Our project manager is good from a relationship manager side and at making sure that when we have concerns or questions, she’s conveying those and relaying those appropriately to the teams responsible for fixing them.

What distinguishes Impiger from other providers?

I think it is Impiger’s willingness to listen when you have issues, and to make adjustments if you need them that really sets them apart from other firms. Those two things are good qualities in teams. The other thing is that they’re willing to go the extra mile. For example, if you have an issue with something or you had a code push that wasn’t quite right and you push it back to them, they are willing to go a little bit further to spend the time to fix that before they re-push again that same evening. Those kind of things, and just the willingness to go that extra step, is important in our relationship.

Is there anything Impiger could have improved or done differently?

I think that you’re going to find challenges with anybody you deal with. There needs to be a constant effort to improve communication, and make sure that you’re a successful communicator because if you are, you won’t have any blind spots.

5.0
Overall Score Overall, there are always things to improve but my expectations are in improving teamwork.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    There’s been a few cases where we are running along a deadline to get something done, and we run in sprints...maybe how the sprints were designed, but there are always excuses...That area for me is what we are working on very heavily in this next phase...
  • 4.5 Cost
    Value / within estimates
    We ended up going with Impiger because they were very engaged and very informative, and of course, had slightly better pricing.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Windows App Development for Cloud Video Sharing

"Impiger does what it takes to get the job done."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

Impiger Technologies helped the client's team develop a Windows application in a limited timeframe when they did not have the necessary internal resources.

The Reviewer
 
51-200 Employees
 
Dallas, Texas
Jeff Schmeling
Engineering Director, WatchGuard Video
 
Verified
The Review
Feedback summary: 

Impiger Technologies' accommodating and understanding project management led to a successful partnership with the client, who appreciates Impiger's commitment to meeting project timelines and staying on budget.

BACKGROUND

Please describe your organization.

WatchGuard Video is a manufacturer of law enforcement video systems, supplying in-car, and wearable video solutions to about a third of law enforcement agencies in the US and Canada.

What is your position?

I am the Director of Engineering, responsible for the Windows development.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Impiger?

We didn’t have the resources to take on the project in the amount of time that the business needed it, and so we went out to Impiger.

SOLUTION

Please describe the scope of their involvement in greater detail.

The product developed by Impiger is Cloud-Share. Cloud-Share allows law enforcement agencies to share video evidence outside their agency. When district attorneys request video evidence from the agency, the agency can push it to the cloud via the on premise Evidence Library application. The district attorney can then download the evidence from Cloud-Share. This removes the need for the agency to burn DVDs and mail or deliver them to the district attorney.

How did you come to work with Impiger?

I had used them before in a prior company, so we engaged them to help us with our application. We chose Impiger because we didn’t have the experience in smart phone development. We went out and did a search, and brought a few people in. Impiger won our business. They went a little extra on what they presented. They took our application, they went through it, and they built a prototype of sorts to show that they understood what we were talking about. I just feel like they did a better job on the pre-sale than any of the other organizations did.

Could you provide a sense of the size of this initiative in financial terms?

Our project was definitely over $200,000.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The project was pretty much on-time, on-budget, and it’s up and running now.

What distinguishes Impiger from other providers?

Impiger does what it takes to get the job done. If they’re behind, they’ll add more people. I feel that they’ve got good management here in the United States. I enjoy working with the Chief Executive Officer; he has always been very accommodating and understands our development needs.

Is there anything Impiger could have improved or done differently?

We have to do a considerable amount of training when we get started with a new team with Impiger. I don’t know that it would be any different with anybody else though.

5.0
Overall Score Impiger does what it takes to get the job done.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The project was pretty much on-time, on-budget, and it’s up and running now.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for Website Bookmarking Platform

"My Impiger project management team is fantastic."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug. 2015 - Ongoing
Project summary: 

Impiger Technologies developed a website bookmarking application for the Android, iOS, and web platforms.

The Reviewer
 
1-10 Employees
 
Dallas, Texas
Nelson Goncalves
Founder, SquaredSky
 
Verified
The Review
Feedback summary: 

Impiger Technologies has shown a true interest in making this project a success, meeting all deadlines and staying within the client’s budget. The client describes Impiger as knowledgeable, responsive, organized, and transparent.

BACKGROUND

Please describe your organization.

We developed an app that worked like a bookmarking system where you can add all the websites that you like to read. Users can collect their favorite websites and frequently visited sites in one place. It's easier to read and find. It's a service in a way for phones and desktop.

What is your position?

I'm the founder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Impiger Technologies?

I was taking a course at SMU [Southern Methodist University] on web development. Then, I had the idea. When my investor saw it he said let's make it a commercial product so everybody can have access to it. I knew I wouldn't have the expertise or the manpower to do that so I looked outward. 

SOLUTION

Please describe the scope of their involvement in detail.

The app is available on iOS, Android, and the majority of browsers when on a desktop.

How did you come to work with Impiger Technologies?

I researched many developers and got quotes. I really liked the CEO at Impiger [Jude Ramayya]. He sounded very savvy and knowledgeable. He was very honest and said Impiger could develop anything I wanted, but was frank that, without a marketing budget, I should reconsider, I thought that was very honest of him. He was more worried about the product being successful. He didn't have to care whether I had money to advertise. That struck a chord on me.  I decided I wanted to work with them and have been very happy.

Could you provide a sense of the size of this initiative in financial terms?

My app has cost more than $200,000.

What is the status of this engagement?

We started work in August 2015, and Impiger is still helping to maintain the app.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Not yet. It went live in March, and we're still dealing with marketing agencies. We have two marketing teams here and in Brazil. It's been difficult. We just started advertising last week in the United States, and we'll start in Brazil in the next 60 days. There's 1,500 people using the software so far without advertising.

How did Impiger Technologies perform from a project management standpoint?

My Impiger project management team is fantastic. They're responsive. They are very organized. The schedule works like clockwork. They delivered on time. If something is going to be pushed back, they're very up front and let me know. 

What distinguishes Impiger Technologies from other providers?

Impiger works to control the budget very well. They have a very transparent delivery process – very different from the marketing agencies.I receive weekly reports of how many hours were used and for what. That makes my investor very comfortable, too.  I only have good things to say about Impiger.

Is there anything Impiger Technologies could have improved or done differently?

I wish they had a marketing agency in-house.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've been so good. Usually when it's delayed, I'm involved in the problem. I'm part of the problem because we decided at the last minute to change things.
  • 5.0 Cost
    Value / within estimates
    I can't remember any supplier that I had in my whole career - they're very good.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already did a few times.

Mobile Development for Fanfare App Company

"[Impiger] are high character, high quality people that I would refer to anybody."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Impiger Technologies built native iOS and Android applications to coincide with the client’s internally developed web app. They have also done testing for the client.

The Reviewer
 
1-10 Employees
 
Dallas, Texas
Billy Rodgers
Cofounder, Fanpage
 
Verified
The Review
Feedback summary: 

Impiger Technologies has won the respect of the client through their willingness to offer their own opinions while always respecting the client’s choices. The client describes Impiger as being extremely flexible and responsive.

BACKGROUND

Please describe your organization.

We’re creating technology that provides a user experience initially through mobile apps on iOS and Android. They give people the ability to create fan pages of anything they’re a fan of, compete with other fans to become the biggest fan, and win memorabilia and fan experiences.

What is your position?

I’m the Cofounder and Chief Executive Officer.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Impiger?

We have an internal development team but we wanted to go mobile first. We were designing a web application, and we were going to create a responsive application that can be viewed on mobile, but we made a decision that we needed to create native mobile apps. We had the choice to continue to build our team internally or we could look for an outsourced partner.

SOLUTION

Please describe the scope of their involvement in greater detail.

Impiger is doing all of our native iOS and native Android app development, and they also do some testing. We’ve also hired resources through Impiger that are our senior .net server side resources as well. They provide a full fleet of services. We have our own senior .net developer and Chief Technology Officer on staff, so we don’t need that full time, but there have been times where we have had one of their senior.net architects on our team for an extended amount of time.

The process we’ve gotten into with Impiger is that we do the design and then we hand that over to Impiger, and they create the mobile app based on those designs. They also offer design work but we have that internally. Unlike other contractors who will give you exactly what you say versus voicing their opinion on the user interface and improvements, Impiger does a good job of that. They give us their opinions on things. That is extremely helpful.

How did you come to work with Impiger?

I’ve worked in leadership roles for lots of technology startups. I was doing some consulting for one several years back, and at the time we felt we needed a native mobile app. I did some research and talked to some people at Impiger. I was extremely impressed at the time. That company didn’t end up going down the Impiger road, but I just remembered my experience with them through the scope of work, their estimate, and their feedback. They were at the top of my list. Another big thing was that a lot of their developers are offshore, but they’re actually a US based company. They have their corporate office in Richardson, Texas. If you need to meet with somebody, they’re in the US and can do that. Our company is in Dallas, so we’re very close to the corporate office. Just having an American based company makes you feel a little more connected with the people that you’re dealing with.

Could you provide a sense of the size of this initiative in financial terms?

$50,000 to $100,000. Our partnership is one that I’m looking to be long term. I got into it thinking it was short term but I’m definitely viewing it as a long term partnership. I have developers and project managers that are dedicated to my project. If I was going to bring it in-house and hire people to replace them, I would be looking for people just like them.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I can’t give you any qualitative metrics other than my opinion. We’re just now launching it. We haven’t started marketing yet. We have maybe 500 users on the app right now. For the money that I’ve spent to create the products that I have, I think it’s a positive. If I would’ve tried to do this in-house, I think I would’ve spent more than what I’ve paid to them. Normally when you outsource something the opposite is true.

How did Impiger perform from a project management standpoint?

We have an account manager, a project manager, and then we have our resources that are full time with us through Impiger. We have weekly calls with our project manager and account manager. They’re extremely responsive. I’ve had employees in the past where they’ll do Apple development and we’re on two week sprints, and if you have to break the sprint for any reason, everybody’s up in arms. Impiger is extremely flexible. I’ve come to them at times where I’ve got a big event happening the coming Thursday and we need to get these X things done for that presentation, and they just treat it like it’s their own company and have come through for me with no complaints.

What distinguishes Impiger from other providers?

They’re extremely flexible and they don’t take anything personally. I’ve worked with lots of developers. When you have an opinion that’s different than theirs, and that’s what you’re going to do a lot of times, they’ll have the opinion that it’s going to be crappy. Everybody on the Impiger team that I’ve dealt with are good people. They are high character, high quality people that I would refer to anybody.

Is there anything Impiger could have improved or done differently?

There’s not a company that can’t improve on something. I would say the only thing that at one point they could’ve improved on was on the testing. There were times we felt that was the case and we’d tweak our testing, and it’s improved significantly to the extent that it’s not an issue at all.

5.0
Overall Score Our partnership is one that I’m looking to be long term.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We went way over what we estimated but I put 100% of that on us because the scope changed. As far as their delivery, they’ve been right on the money every time.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    They are high character, high quality people that I would refer to anybody.

Backend Development for App Creation Platform

"[Impiger Technologies] have a very good handle on the mobile world."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
Project summary: 

Impiger Technologies has partnered with the client for over five years, helping to build and maintain the backend and servers for their iOS and Android applications.

The Reviewer
 
1-10 Employees
 
Dallas, Texas
Billy Kelly
Chief Operating Officer, Vextster
 
Verified
The Review
Feedback summary: 

Impiger Technologies’ knowledgeable and friendly team have built a strong partnership with the client, who lists Impiger's strategic development process, ability to adapt, and constant availability as key strengths.

BACKGROUND

Please describe your organization.

At Vexster, we create branded mobile channels and offer businesses a turnkey platform for mobile apps. We’ll do an Apple and Android mobile app in their brand. Unlike most apps, ours is a little different. It allows most people to publish content, including all kinds of media format, from videos to audio slide shows, podcasts, and documents. Recently, we’ve gone multi-lingual and actually integrated a translation interpretation component.

What is your position?

I’m the Chief Operating Officer.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Impiger?

The server side and backend of our platform is a lot more complicated and we needed help managing it. Behind the scenes, we have a studio where we’ll professionally do voiceovers on video and we’ll do the content on interactive forms. Impiger had to bring in two teams – one that was specialized on the web/server side, and the other one was to do the Android and Apple mobile apps. It’s been a great relationship.

SOLUTION

Please describe the scope of their involvement in greater detail.

We’ve used Impiger for almost five years on two different specific platforms. We created a framework for Apple and Android so we could actually do a turnkey network for a client within 14 days.

How did you come to work with Impiger?

We talked to a lot of companies. Most of the companies in the US weren’t within our budget. We wanted to use someone in India, but we wanted to be sure they had a US presence because we thought they’d be more reliable. We met one of the founders at Impiger, and they are based out of Dallas, Texas. My account manager that handles all my projects is out of Seattle. I’ve got the US presence, but the team that’s actually doing the work is over in India. It’s been great. We talk at about 9:00 in the morning every day. The hours have never been a problem. They’re around any time I need them and they offer support 24/7 if I need it.

Could you provide a sense of the size of this initiative in financial terms?

With both projects we’ve spent over $2.5 million with Impiger Technologies.

What is the status of this engagement?

Ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

What’s unique about our app framework is that it allows me to go into every industry. We’ve done a great job with a company called Patient Portal. We brought on 30,000 customers in the first two months. It’s unique. It lets every doctor, every medical center, everybody have their own channel on that mobile app. We integrated a lot of the top features that are popular. The ability of having Impiger’s structure behind the scenes, and be able to have that network in place within two weeks, has been amazing.

What distinguishes Impiger from other providers?

What I find pretty amazing is that they have leads on each type development whether it’s Apple, Android, or the server. They’re all very knowledgeable and easy to talk to. They are very strategic in designing the platform before they start the project. They’ll give you screen shots and a lot of detailed support on what the final product will look like. They have you sign off on everything before they start working to make sure everyone is on the same page. Projects have stayed on time, even at times when I threw them a curveball.

Is there anything Impiger could have improved or done differently?

I wouldn’t have been with Impiger this long [5 years] if anything was wrong. I’ve been very happy with everything they’ve done. They have a very good handle on the mobile world. Even if it’s a web based solution, being mobile friendly has been important to us.

5.0
Overall Score They are excellent. They are our back office...The different skillset they bring to the table has been very beneficial, and they work well as a team. I think I would hinder the process if I did bring someone else in.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They usually deliver ahead of what they tell me.
  • 5.0 Cost
    Value / within estimates
    That was the number one driver of why we built the relationship.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have done that.

Maintenence and Support for Tracking Platform

"Impiger is very quick to respond with the right solution."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Impiger Technologies provides support and maintenance for the client’s internal delivery tracking platform, including software updates, feature enhancements, and customer service.

The Reviewer
 
1-10 Employees
 
Philadelphia, Pennsylvania
Gary Shank
Founder, QTrak
 
Verified
The Review
Feedback summary: 

Impiger Technologies learned the client’s product from the backend out and has been responsive, patient, and conscientious throughout their partnership. The client has saved 50-60 percent on costs since engaging Impiger and is very satisfied with their work.

BACKGROUND

Please describe your organization.

QTrak is an internal delivery tracking software as a service product that helps colleges and universities, corporate mailrooms, and multifamily housing developments track and notify recipients of incoming packages and deliveries.

What is your position?

I'm the founder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Impiger Technologies?

I brought Impiger into the equation because I needed a cost-effective way to support the program we develop.

SOLUTION

Please describe the scope of their involvement in detail.

Impiger provided a great service in that they took our product, learned it from the back-end all the way out. They provide software updates, feature enhancements, and customer service for us and our customer base. They do a great job of it. Our product is available on iOS and Android.

How did you come to work with Impiger Technologies?

We vetted a bunch of agencies. What I liked most about Impiger is that they gave us direct access to the developers. That was important for us in that we don't keep a large technical staff on-site. Having direct access to the developers was a real plus.

Could you provide a sense of the size of this initiative in financial terms?

Our project is in the range of $50,000 to $200,000.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Impiger has saved us a bunch of money. I don't know if I can put an exact number to it, but they've probably saved us 50 percent to 60 percent of what we were previously paying.

What distinguishes Impiger Technologies from other providers?

They're very conscientious, and they're extremely responsive. Impiger is very quick to respond with the right solution. They're also very patient in terms of dealing with nontechnical people.

Is there anything Impiger Technologies could have improved or done differently?

Not a whole lot. No relationship is perfect, but I think they're very close to it.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    .
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer