Idyllic Software is a fully integrated design and development studio that delivers innovative mobile apps and web experiences with a keen eye on user experience. With a presence in Boston, Chicago, Boulder, Mumbai and Pune, Idyllic works with global clients to transform product ideas into sustainable, scalable and profitable businesses. Idyllic specializes in UX/UI design, mobile apps and web development for startup entrepreneurs and high-growth firms. 

Our mission at Idyllic Software is to “Help Build Business”. 

Idyllic Software prides itself on its people and operates a very conscious business. We would love to work with like-minded people who aim to bring a positive change to the world.

Specialties

Ruby on Rails development, ROR, Ruby on Rails consulting, Web application development, Lean Startups, Business Modelling, MVP for Startups, iOS, Android, node.js

 Founded: 
2010
 Employees: 
50 - 249
 Avg. hourly rate: 
$50 - $99
Idyllic
6680 Gunpark Drive, Suite 101,
Boulder, CO 80301
United States
303-408-3671
Idyllic
Amar Synergy, Sadhu Vaswani Chowk
Pune, MH 411001
India
9850060710
Idyllic
D-321 Neelkanth Business Park, Vidyavihar (West)
Mumbai, MH 411007
India
9850060710

Focus

Service lines

Client focus

Reviews of Idyllic

Integrated Senior Dev Team for Fortune 500 Retail Chain

 
Enterprise application development
 
$200,000 to $999,999
Project summary: 

Idyllic's developers collaborate with an internal software group. The combined project team is building a replacement CRM with Rails/AngularJS and they plan to integrate it with an existing Salesforce solution. 

Feedback summary: 

The engineers at Idyllic are setting a new bar for offshore quality and reliability. They bring superior productivity and behave more like thought partners than contractors for hire. 

"Most developers tend to say yes to everything, but [their] team didn't shy away from telling us where they excelled."

Director, Software Engineering, Sears
 
10,001+ Employees
 
Chicago, Illinois
Overall rating: 

Average: 5 (1 vote)

Quality: 

Average: 5 (1 vote)

Schedule: 

Average: 4 (1 vote)

Cost: 

Average: 4 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

BACKGROUND

Introduce your business and what you do there.

Sears is a well-known retail chain with e-commerce, integrated retail, home, and commercial divisions. I am the director of software engineering. My role includes managing business solutions and application platforms. Specifically, I handle business solutions for the Monarch and Apparel business units. I have been with the company for a decade. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Idyllic?

We needed to find an outside Agile team that could get started as quickly as possible, so when Idyllic was hired they became an extension of our internal project team. 

SOLUTION

What was the scope of their involvement?

We are currently working with Idyllic on building an internal CRM [customer relationship management] system that will replace our technology stack. The backend uses Ruby on Rails and has direct Salesforce integration. Our pre-existing data will be migrated to the new platform.

Idyllic's team has varied from only two engineers in the beginning to 6–8 resources at peak capacity. Right now, we are using one of their lead engineers and an AngularJS developer. We have access to the entire team and we are planning to scale the team up to six developers.

How did you come to work with Idyllic?

We first engaged with Idyllic while setting up our software division in India. Idyllic went through the procurement steps of our office in India in order to become a preferred vendor. Our recruitment team evaluated candidates through a rigorous interview process, after which Idyllic was brought onboard in order to test the waters. Once we felt comfortable, we started engaging them more.

How much have you invested with Idyllic?

The cost of Idyllic's services has been between $200,000 and $300,000.

What is the status of this engagement?

We started working with Idyllic at the end of 2014. Idyllic's core team worked with us for 5–6 months. After our own team was stabilized, we reduced Idyllic's involvement to one lead developer. The relationship continued until the end of 2015. We have recently started a new project with Idyllic.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I was amazed at how quickly Idyllic could comprehend the business aspects of what we were building. They asked the right questions and didn't waste our time. Idyllic gave us good inputs and helped us improve the design, rather than being a run of the mill company that builds software based on the requirements given. Idyllic never behaved like a contractor. They tried to solve the problem, working with us in order to achieve our goals and making sure that the business was satisfied. Idyllic delivered good-quality code with speedy execution, usually before the deadlines. Since we pay a lot of money for contractors, I expect them to perform better than the internal team. When averaging our collaboration, Idyllic has always performed up to my standards and even exceeded them. This is the main reason we are still using Idyllic one year later. I consider them a part of the core team.

How did Idyllic perform from a project management standpoint?

Idyllic was very proactive in terms of project management. They set up daily calls, took part in our Scrum meetings, and made sure that they knew exactly what needed to be done. We were using Mingle but have moved on to JIRA. Idyllic's team always let us know proactively about the issues they were facing and what information they needed. It was easy for me to onboard Idyllic into the other departments of the company and have them work with inter-functional teams.

What did you find most impressive about Idyllic?

Most developers tend to say yes to everything, but Idyllic's team didn't shy away from telling us what they excelled at. Every one of their engineers is very smart and able to get work done.

Are there any areas Idyllic could improve?

Idyllic could do a better job of marketing their company. 

What tips or recommendations could you share that might increase the likelihood of success with Idyllic?

My tip is for clients to wear the hat of product owner while also considering the end-users of the solution. This can give a lot of self-realization around what is being built and why, providing more passion for the work. Having the right mindset will yield many opportunities for business growth and for attracting sponsors.

RATINGS

OVERALL SCORE: 5
QUALITY: 5
Idyllic is fantastic from a quality perspective.
COST: 4
Idyllic delivers excellent quality, but they have slightly above average prices compared to other vendors in our system.
SCHEDULING: 4
The communication is excellent, but project management could improve slightly.
WILLING TO REFER: 5
I have recommended Idyllic.
Karthikeyan Chikkan

Web App Development for Travel Abroad SaaS Company

 
Web development
 
$50,000 to $199,999
Project summary: 

Idyllic designed and developed a software-as-a-service web application for the travel-abroad planning process for students. They also did business analysis and quality assurance. Their work built upon an alpha product.

Feedback summary: 

Idyllic was mindful of cost and worked to achieve the specified goals. They delivered a product that could survive on the market and generate needed user feedback. The team was communicative and receptive to feedback. They delivered sprints regularly. 

"Idyllic ensured that we would be able to deliver a complete deliverable, instead of only a piece of one."

Founder, Project Travel
 
11-50 Employees
 
Denver, Colorado
Overall rating: 

Average: 5 (1 vote)

Quality: 

Average: 4.5 (1 vote)

Schedule: 

Average: 5 (1 vote)

Cost: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

BACKGROUND

Introduce your business and what you do there.

Project Travel was a software-as-a-service platform which worked with education offices, helping students travel abroad for study, volunteering, and so on. Our aim was to remove the paper process and digitize it for a more seamless experience, helping more students travel abroad. 

I was the founder and chief executive officer of the company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Idyllic?

There were other companies offering pieces of what our platform was, but we were the first to provide a product of this type. We were pioneering new territory in terms of covering the overall experience of a student wanting to plan their trip through an application. The technical challenge was creating a platform without an existing example. It was built from scratch, from our brains, and through user testing.

SOLUTION

What was the scope of their involvement?

Idyllic has worked on our web-based app. One of the reasons for engaging Idyllic was that we knew we'd be able to achieve the web coding piece, from an architecture and planning perspective, up to the deployment of the code. We had an internal designer, but we also worked with Idyllic's design team. They also provided a business analyst, user testing, and quality assurance services.

We also had some developers which worked alongside Idyllic's team. Idyllic ensured that we would be able to deliver a complete deliverable, instead of only a piece of one.

Idyllic's coding was mostly on the backend, coordinating with our front-end person. We provided them our wireframes and documentation as a basis, and we had also built an alpha product. Idyllic was working on the beta version which could be put through user testing.

How did you come to work with Idyllic?

Our startup was based in Boulder, Colorado, but we met with Idyllic through our network in Chicago. We heard some great reviews about the company, but also interviewed several local shops.

There's always a stigma of using a non-US company, but we stayed open to what was possible. We met with Idyllic's founder and some of the team and found them to be thoughtful in their presentation. They understood our platform and gave us a good vibe. We knew the cost would be lower, but it was also important for us to find a company which could offer a long-term collaboration. For the same price we paid Idyllic, we would have bought one month of a US shop's time. Using a long-term partner would allow us to deploy code, interact with users, get feedback, and implement it. 

How much have you invested with Idyllic?

The cost of our project was around $150,000.

What is the status of this engagement?

We started working with Idyllic in October 2014. We originally had a 3-month project with Idyllic. The time span increased by one month as we added new items. After this, we continued to work with one of Idyllic's team members directly for another 6 months. The project ended fully in August 2015.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Because Idyllic was mindful of cost, they worked with us in taking the platform to the next level, while still taking the time and cost factors into consideration. Many shops promote doing things right out of the gate, which will translate into doing 100% of the testing and perfecting. We mainly wanted an app which could survive for a year and generate user feedback, so we were okay with it not being fully buttoned-up. Idyllic was receptive to that. They delivered good results and didn't simply code based on their individual egos, giving us things which we didn't need. Idyllic worked based on our business goals, listened to our instructions, and took initiative appropriately.   

The quality of the site was in line with what we discussed and expected. It may not have been the perfect site based on other people's standards, but it was perfect for our needs. Nothing was overbuilt or reaching beyond our business goals.

How did Idyllic perform from a project management standpoint?

Outside of the technical aspects, Idyllic showed us how to best work with a remote team. We came upon the normal challenges of collaborating in this fashion, but Idyllic was very good in terms of coordinating and taking feedback. I have used these methodologies for building a relationship in other third-party collaborations.

In an Agile world, the meaning of deadlines gets a bit lost. Idyllic delivered sprints regularly. Because we had a large time difference, I had calls with the team at night. When our local developers were wrapping up for the day, they could make notes for Idyllic's team and see the progress the next day. I don't recall having issues with deadlines, beyond the scope creep on our side. There are no perfect relationships in development, but Idyllic did a good job of being conscious of timelines, deployment, and communication. 

What did you find most impressive about Idyllic?

After spending time with Idyllic's team and their founder, I've come to value their integrity and leadership. Whenever we had any concerns or questions, Idyllic's principal responded to us. I could tell that his team believed in his leadership and followed the integrity he set in terms of how to work with clients, how to follow their needs, what the code quality standard is, and so on. Idyllic's principal does an excellent job in exuding his passion for technology. I've come to look for the same elements in other relationships.

Are there any areas Idyllic could improve?

Because of our specific position of building a second beta while still pioneering a new product, there were many questions for which we didn't have an answer. Idyllic's team was excited to join us in this adventure, which made us too excited at times over what was possible. There were a few times when we stepped into a certain story, only to discover that it was bigger than we'd realized. Idyllic could work more with clients in ensuring that last minute client ideas don't become distracting, which is a hard task.

I'm very pleased with the relationship overall, and I put the responsibility of figuring things out more on our side. Idyllic's team could have said no to us on more occasions, but that would have impacted our path to innovation. 

RATINGS

OVERALL SCORE: 5
Unless I can give them 6. I'm happy with Idyllic's team and leadership, and with how they've involved themselves in transforming a business.
QUALITY: 4.5
There were some challenges in terms of time zone, but the quality was good. I would definitely work with Idyllic again.
COST: 5
Having a lower relative cost meant that we had more flexibility on how we spent our time together, ultimately achieving more.
SCHEDULING: 5
Idyllic was good at accommodating us, staying up late or working until early in the morning in order to have meetings.
WILLING TO REFER: 5
I have referred Idyllic within the startup community. I've also recommended Idyllic to people who needed a developer that could spin-up a module quickly.
Jen Durkin

Frontend & Mobile Dev for Food & Beverage Supplier

 
Application development
 
$50,000 to $199,999
Project summary: 

This engagement involved updating existing iOS/Android solutions and improving their visual elements/user experience. They also maintain a separately developed online calendar. 

Feedback summary: 

Key differentiators include exceptional confidence when it comes to Agile development, access to a wide array of talent, and a proactive ability to make strategic recommendations. 

"Idyllic cared about doing the work right, the first time."

Chief Technology Officer
 
201-500 Employees
 
San Francisco, California
Overall rating: 

Average: 4.5 (1 vote)

Quality: 

Average: 4.5 (1 vote)

Schedule: 

Average: 4 (1 vote)

Cost: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

BACKGROUND

Introduce your business and what you do there.

We are an end-to-end health-food school catering service. We serve 25,000 meals every day to 300 public and private schools in California. We make partnerships with schools in order to become exclusive providers and communicate with the families in those communities. Parents can visit our site and pre-order meals up to 50 days in advance. Our differentiator is this technology, giving users the ability to order meals via mobile and the web. I am the chief technology officer of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Idyllic?

We were looking to make some changes to our online business model and wanted a refresh of our various ordering technologies. I wanted to find a partner who could not only assist us in the conceptualization and design but with the actual execution of various parts of our website.

SOLUTION

What was the scope of their involvement?

Our applications were already existing but the iOS version had not been updated since late 2010 while the Android version was made in 2014. They had some age and needed to be overhauled once we adopted a new business model. Idyllic rebuilt them from the ground up, using a similar business logic. Idyllic maintains the JavaScript single-page application that serves as our ordering calendar. We worked with a 2-person QA [quality assurance] team and 2–3 web developers from Idyllic at any given time, including 1 resource for iOS and Android, respectively. They also assigned a designer in charge of creating the look and feel of our apps. We were working with another database developer, as well as with 1 for our backend Microsoft stack.

How did you come to work with Idyllic?

A few years ago, we were looking for a team that could redo our main site including its backend. I was considering using the Ruby on Rails platform and Idyllic came to the top of my list. We did not proceed with the project but when the time came to find someone for our most recent one, I called Idyllic. I learned that they had grown as a team and added iOS development services.

How much have you invested with Idyllic?

The total cost of our project was around $180,000.

What is the status of this engagement?

We started talking with Idyllic in January 2016 and started the work in February. The project had a fixed duration and once everything we needed was built, it was done. I keep in touch with Idyllic for additional tweaks.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Idyllic did a great job over a short timeline, without a lot of deep QA. Given the changes we've made to our system, I would have otherwise needed to spend more time and energy on internal and external QA, but we didn't have those resources. Idyllic did good work for our price range. Our previous build from 2012 was done by another vendor and had all kinds of browser problems. After a few bug fixes during the first weeks, we've had very few issues with what amounts to a complex Ember.js-based platform. The Android app has been solid. The iOS one has had some crashes, but this may be due to the nature of the operating system. I wasn't as pleased with it, but Idyllic did a great job overall of meeting my expectations.

How did Idyllic perform from a project management standpoint?

We elected not to go with a formal Basecamp arrangement, partly because of the timeframe. I am a hands-on technology person and knew our product the best, so I had daily calls with Idyllic's team in order to review progress and discuss any questions. Slack was a great daily communication channel as well. We used Jira as an Agile process workflow. I could put in user stories for how the platform needed to work and logged issues and bugs along with the QA team.

What did you find most impressive about Idyllic?

Other groups that I've talked to, both US-based and offshore, wanted for us to specify what we needed to be built and to let them build it. Idyllic cared about doing the work right, the first time. I worked with a UX [user experience] designer for the first 6 weeks, building mock-ups. I brought the material to my own team and we walked through it, asking questions and refining the design. We also had 15 hour-long user interviews which led to a lot of insight about how the design was working. This was a differentiator which I didn't expect from an offshore company.

Are there any areas Idyllic could improve?

Early on, we didn't have a proper cadence of communication with Idyllic, which led to projects being developed blindly without my involvement. We were able to address this and started having daily calls with our teams. As with any offshore team, once we started going down the chain of technical resources, the communication was not as good as it would be in the case of native speakers. I'd give Idyllic's team a 6/10 in terms of English skills. I could definitely understand them, but I did ask them to repeat things. Communication through VoIP calls can also make things difficult. It's something to sacrifice when paying a third of US prices or even less.

RATINGS

OVERALL SCORE: 4.5
There were some shortcomings but it was an overall excellent experience.
QUALITY: 4.5
COST: 4.5
SCHEDULING: 4
We missed the deadline for the iOS app by several weeks, largely due to miscommunication. Had Idyllic had stronger capabilities around scheduling, we would have avoided some surprises. Hopefully, they have improved this.
WILLING TO REFER: 5

Custom Development for Financial Literacy Firm

 
Enterprise application development
 
Confidential
Project summary: 

Idyllic developed the front-end and native iOS/Android versions of a consumer financial planning solution. 

Feedback summary: 

Key strengths include nuanced technical knowledge and a proactive approach to solution engineering.

"We encountered many challenges, and each time, [they] came up with a practical solution."

Founder & CEO
 
1-10 Employees
 
Australia
Overall rating: 

Average: 4.5 (1 vote)

Quality: 

Average: 4.5 (1 vote)

Schedule: 

Average: 5 (1 vote)

Cost: 

Average: 3.5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

BACKGROUND

Introduce your business and what you do there.

BigFuture is a cloud-based application that allows users to see what they own no matter where the investments are located. BigFuture also provides sophisticated retirement planning models and financial literacy.

I'm the chief executive officer of BigFuture responsible for our commercializing efforts and am deeply involved in the daily project management of the application.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Idyllic?

Eighty percent of Australians do not have a financial planner, nor are they very financially literate. BigFuture aims to empower individuals to become more knowledgeable about their money, being able to see how their total wealth and investments change over time. A user should be able to see their asset allocation and individual securities. 30% of Australians weren't born in Australia, so it was important that they could see overseas assets and that BigFuture was multi-currency (mapping assets to Australian dollars) but also multi-functional currency (measuring all assets in a different currency other than AUD).

Once a user knows what they own, it is important that they understand their finances, so we wanted to embed educational features into the application itself. We have built over 20 animations and written education modules.

Finally, everyone will have different savings and expenditure patterns as they move to retirement. We wanted to build a model that can produce a stochastic outcome of likely financial results and show this against the spending patterns a user may have in retirement.

SOLUTION

What was the scope of their involvement?

We had Ruby developers in-house and wanted to have the services of a company that could provide Ruby on Rails capabilities for the front-end. We also needed iOS and Android developers for the mobile companion apps. Idyllic completed all the front-end development and also designed and developed our native mobile experiences.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Idyllic was extremely professional in supplying their services. This was a greenfield build with sophisticated requirements of pulling in data from 3rd party suppliers and interacting with a sophisticated database.

Idyllic kept costs under control. Had we used an Australian developer, we would have likely gone bankrupt as we had, as is usual, many changes to the scope.

One of Idyllic's greatest benefits was that they could solve problems proactively. We encountered many challenges, and each time, Idyllic came up with a practical solution.

My only caution is that Idyllic had more resources it could apply to the project than we had to manage it. If I had my time again, I would have slowed up the project in the early days so our developers could keep up.

RATINGS

OVERALL SCORE: 4.5
No one gets a 10 in my book, but these people are close.
QUALITY: 4.5
Good quality on the work. I marked them down a little on some user interface issues.
COST: 3.5
Idyllic is not the cheapest Indian development firm, but you get what you pay for and we were happy to pay a little bit more and get quality people.
SCHEDULING: 5
They were very fast. We held them back.
WILLING TO REFER: 5
No problems. They are great people to work with and they aim to meet the clients expectations.

Full Stack Dev for Financial Tech Firm

 
Web development
 
Confidential
Project summary: 

Idyllic developed new features for an existing static site and also implemented enhanced design elements into an existing WordPress blog. 

Feedback summary: 

Project highlights include timely deliveries, proactive communication, and familiarity with Agile development. 

"[We were] thrilled at how rapidly improvements and changes were being made to the website."

Former Development Manager
 
51-200 Employees
 
Atlanta, Georgia
Overall rating: 

Average: 4.5 (1 vote)

Quality: 

Average: 4.5 (1 vote)

Schedule: 

Average: 4.5 (1 vote)

Cost: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

BACKGROUND

Introduce your business and what you do there.

We are a financial technology startup developing software for self-service business and consumer loans. The technology revolves around machine learning applied to financial data from companies or individuals. We predict risk scores, interest rates, and max credit lines, thus enabling users to take a loan. We take care of money disbursement and auto repayment processes. I was a software engineering manager for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Idyllic?

There was a lot of demand from our marketing team to work on our brochure site. It was cutting into the time that our engineering team had for improvements to the core loan platform, as well as an international business expansion. 

SOLUTION

What was the scope of their involvement?

Idyllic came in when we were extremely backlogged and helped us make a number of improvements. The brochure website was built using precompiled HTML, CSS, JavaScript, and Node.js templates for generating static pages. Aside from our main app and the brochure site, we hosted and maintained a WordPress blog. We engaged Idyllic to help us with the feature requests coming from our marketing team for the WordPress blog and the static site. They were end-user-facing requests around content and display elements. Idyllic assigned 3–4 people as well as a project manager for our work.

How did you come to work with Idyllic?

My boss proposed outsourcing, specifically to India. I had never done this, so I made some Google searches for offshore firms. I stumbled upon Idyllic and 3 other companies. The cost wasn't a huge factor in the decision because they were all in the same range. Idyllic's team was very responsive during our pipeline inquiries, provided good code samples, and had a more compelling pitch around the work they'd done in the past. That made them stand out.

How much have you invested with Idyllic?

I don't have this information.

What is the status of this engagement?

We started working with Idyllic near the end of 2015 or right at the beginning of 2016. The project had a 3-month duration.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The marketing team was thrilled at how rapidly improvements and changes were being made to the website. Our internal engineers also liked the code quality delivered by Idyllic. I considered them a lifesaver, especially since I was responsible for other projects while keeping internal customers happy. I could give them a number of tickets to run with. After getting the initial connectivity and process kinks worked out, it was like having another team working on our site.

How did Idyllic perform from a project management standpoint?

Idyllic delivered on time and within budget. We used Google Hangouts for conference calls, as well as Jira and HipChat for asynchronous communication. We had daily standup meetings with the team via video chat.

What did you find most impressive about Idyllic?

Idyllic is the only firm I've used for outsourcing work, so I don't have any comparison points.

Are there any areas Idyllic could improve?

There's nothing I can think of.

RATINGS

OVERALL SCORE: 4.5
QUALITY: 4.5
COST: 4.5
SCHEDULING: 4.5
We were in the East Coast, so there was very little overlap in working hours. Idyllic was very gracious and stood up late in order to join our meetings, but I have a high bar.
WILLING TO REFER: 4.5
Chris Heisel

iOS Dev for Luxury Transportation Company

 
Enterprise application development
 
$50,000 to $199,999
Project summary: 

Idyllic developed an iOS solution compatible with an existing luxury chauffeur booking platform. Their involvement is likely to include developing an Android version, assuming the app's launch is successful. 

Feedback summary: 

Strengths include a superior work ethic and well-organized project tracking while understanding their clients' unique business circumstances was an area for possible improvement. 

"It seemed like [they] worked around the clock."

Director of IT
 
1001-5000 Employees
 
New York, New York
Overall rating: 

Average: 4 (1 vote)

Quality: 

Average: 4 (1 vote)

Schedule: 

Average: 4 (1 vote)

Cost: 

Average: 4 (1 vote)

Willing to refer: 

Average: 4 (1 vote)

BACKGROUND

Introduce your business and what you do there.

I am the director of IT for a worldwide chauffeur luxury transportation company. We work with high-level CEOs and talent throughout the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Idyllic?

We're a technology-enabled company. Currently, we are in the process of redesigning our reservation and dispatching software. We wanted to develop enhanced solutions that could be bolted into the existing system. Because we run a proprietary platform and we're running a lot of development work ourselves, we decided to outsource the development to another company. We had not worked with offshore teams before, but I was looking for a less-expensive alternative to our consultant in the US. That is where Idyllic came into play.

SOLUTION

What was the scope of their involvement?

Idyllic has built our iOS app. After we've gauged consumer adoption for it, we plan to develop an Android version as well. Idyllic was in charge of the design and framework of our app. They created a touch point for the API provided by our in-house team. It provides all the pieces of information displayed on the app. The app is meant to provide customers with ease of use in securing reservations. Besides customers with single sign-on profiles, we also allow administrators to manage multiple accounts and book multiple reservations. We also provide corporate-level access, allowing large institutions with over 10,000 employees to secure reservations for anyone in their group. We have an integrated map technology included in our chauffer devices. This feature lets customers see their positions remotely and view chauffer names and other information. Our customers can also receive ETA updates and alerts from the app. The system makes it easier to make a booking without a phone call to our company.

Idyllic wanted to employ a 5–6-person team for a 3-month delivery, but we needed to keep the project within a specific budget range. The team was scaled back to 2 developers, one for frontend and one for the backend. This pushed our timeline out, especially since we also chose not work with a project manager. Because we were working with an app for the first time, we needed to get a feel for it and request additional features along the way. Around 5 months into the project, we wound up increasing the development team on Idyllic's end. We also added a project manager, a designer, an additional front-end developer, and 2–3 testers. We came to work with around 8 people towards the end of the project.

How much have you invested with Idyllic?

The budget was initially projected at around $70,000. Given our additional scope and some unforeseen issues, the total cost for their services was around $110,000.

What is the status of this engagement?

We started working with Idyllic in January 2016 and finished at the beginning of August. We're not engaged with Idyllic at the moment but they remain available for us, should we choose to move forward with the Android project.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The app hasn't had a public launch because of the nature of our clients. Before we have a massive launch, we want to make sure that the product is exactly what our customers are looking for. At the moment, the app is only in the hands of a few select clients, so I don't have any metrics for it.

How did Idyllic perform from a project management standpoint?

When we first started working with Idyllic, we had bi-weekly calls with the team. After deciding to fast-track the project, we engaged in daily calls. Every day at 9 AM, we had a 30-minute call involving both of our teams. This helped speed up the process and address any issues which were coming up. Before, if the item wasn't a touchpoint, it would take a bit longer to get to a result. It was easy to delegate tasks to Idyllic and they provided us with an online ticketing system. We also set up a Slack chat which made communication easy. That ease of communication was wonderful. It seemed like Idyllic worked around the clock, especially when it came to our UI developer.

Are there any areas Idyllic could improve?

When we began working with Idyllic, the scope of our project was not fully understood. That led to some creep. Because this was the first time I'd worked with an offshore team, I don't know if the problem was due to my communication—if we didn't present enough information for Idyllic to have a full understanding of our features, or if they didn't take the time to dive into every detail in order to provide a more accurate estimate. The process got better towards the end of our relationship. Idyllic asked many questions and made sure that the timeframes given were actually what they were going to stick to.

Do What tips or recommendations could you share that might increase the likelihood of success with Idyllic?

If the client doesn't have a technology background, it's important to include a project manager or some type of visionary when working with a company like Idyllic. That person should help guide the thought process and keep things on track. It would also be extremely beneficial to give details for each feature and functionality. This can be hard because clients often need to get something tangible in their hands before actually deciding on a route. Having only a general idea will increase the scope creep significantly and lead to failure. In addition, I suggest that anyone working with an offshore team engage in daily calls in order to keep the project on target.

RATINGS

OVERALL SCORE: 4
QUALITY: 4
COST: 4
SCHEDULING: 4
WILLING TO REFER: 4

Custom Web and Mobile Application Development Leading Marketing and Advertising Agency

 
Application development
 
$200,000 to $999,999
Project summary: 

The client is a leading marketing and advertising agency with partner offices in 47 countries around the world. The client sought a technology partner in order to augment the capacity of their internal development team. Idyllic Software was selected as the solution partner based on an internal referral. Once commissioned, Idyllic Software collaborated with the client on numerous Web and mobile application development projects, which included requirements gathering, project scoping, custom visual design, backend functional development (HTML5, Ruby on Rails, and node.js), data preparation and migration, information architecture, systems integration, and ongoing support.

Feedback summary: 

The client remains extremely satisfied with the work delivered by Idyllic Software. According to the client, the relationship with Idyllic Software has far exceeded their initial expectations. The client indicated that Idyllic Software has been an invaluable component in their ability to deliver high-quality mobile and Web applications to their stakeholders and end users. Idyllic Software was praised highly for their flexibility with client requests as well as the strategic business acumen offered by their management team. The client maintains an ongoing relationship with Idyllic Software and recommends them to others.

"I appreciate the fact that they have a fairly strong point of view and provide valuable recommendations."

CEO, Marketing and Advertising Agency
 
11-50 Employees
 
Greater Chicago Area
Overall rating: 

Average: 5 (1 vote)

Quality: 

Average: 5 (1 vote)

Schedule: 

Average: 4 (1 vote)

Cost: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

BACKGROUND

Could you briefly describe your organization?

The organization is called Central Coast. It’s a social media advertising agency. We produce and distribute content across social channels for our clients as well as build and share some applications for them or contract those tasks to development firms.

What is your position?

I’m the CEO.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address when you initiated the relationship with Idyllic Software?

We’ve worked with them for a long time. They’ve partnered with us for almost three years now on various projects. Our challenge was basically internal staffing needs. We just don’t have the capacity to deal with large-scale development projects. We needed to partner with an external team in order to augment our development staff. We had to ensure that the firm we partnered with had a large talent pool of reliable and proficient developers. 

SOLUTION

How did you select Idyllic Software as your solution partner for this endeavor?

I had someone working for me who’d gone through the same computer science program at DePaul University with Jinesh [Parekh, founder of Idyllic Software]. It was through a mutual connection of theirs that Jinesh reached out to us. That’s how we were originally introduced to Idyllic Software.

Could you describe the scope of work delivered by Idyllic Software?

In our case, it was a fair amount of HTML, HTML5, for some front-end proof of concept development for a custom Web portal. They’ve also done a significant amount of Rails work for us. They’ve redesigned and deploying some fairly intricate mobile applications.

Currently, we’re working with them right now on two projects, both Rails projects. One is a mobile application, and the other is a tablet application. One is a smartphone, and one is a tablet application, all in built in Rails and across platforms.

Could you provide a sense of the size of these initiatives in monetary terms?

We’ve spent almost half a million dollars for one, and another couple of hundred thousand for another.

When was the most recent project completed?

I’m actually in San Juan, Puerto Rico, for a convention with a client to speak about this new application that is almost complete. It’s in the last bit, and we’ll put it on hold until this meeting has ended. It’s working great. Idyllic has done a great job with it.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of their work?

Right now, these two clients at the convention are very excited. I’m very excited about this, the redesign of this application, which has cost a small fortune. It’s been ongoing for three years, and they’ve really done an excellent job. The user experience is much better than it was before. We’ll see what the end users’ reaction will be, but the main client has seen it already and is very happy. The prototype that they built a couple of years ago for us is for the cloud portal, basically to manage virtual machines on an enterprise cloud for a large telecom. The second in command was using with their work, and their portal as a demonstration of the future thinking of this company. It’s an enormous telecom company. I know those sounds anecdotal, but it’s been great.

When working with Idyllic Software, is there anything you’d consider special or unique about their approach or development methodology that distinguishes them from other vendors you’ve worked with?

I can’t say anything but good things about them. We partner with them quite a bit. We’ll be working with them again on a project for a newer client of ours, and it’s a pretty big deal. Sometimes, the perception of an Indian shop is this cheap offshore kind of thing. That’s not what they are. They are certainly not inexpensive. They are reasonable and fair, but they’re also excellent at what they do, incredibly responsive. I’ve worked with Jinesh quite a bit, but also four or five other members of specific teams, depending on what we’re building. We usually have stand-ups once a week. We use Google Hangouts for project updates. It’s been a fantastic relationship.

They’re really smart, too. I’ll give them that. I appreciate the fact that they have a fairly strong point of view and provide valuable recommendations. They’re not just doing exactly what we say, but rather giving a point of view and taking a lot of things from a business standpoint. In terms of software development, which they’ve now been doing for about 10 years, it’s very easy for those projects to explode because someone will have to do it and the developer says sure, and then it just keeps going. They’re very good at focusing on MVP, getting past the milestones to get something out and done because every day, somebody comes up with a new “what if,” and that invariably causes scope creep beyond belief. I’ve worked with other developers in the past who love to build and do that. They have no problem doing it, but they don’t articulate that it will make the project go on forever. That’s one of the difficult things about software development, even in the agile process. From a software development standpoint, it’s great when you’re on the other side. If I’m on the billing side of clients, they like to get the money coming in. But, when I’m paying for that and have to manage what’s coming through, having a reliable development team that can micro-manage itself is essential.

In retrospect, are there areas you think that Idyllic Software can improve upon as a service provider?

I haven’t really had any issues on that side. I know that sounds ridiculous, but there’s nothing they need to improve on within the context of our relationship. They’ve been very responsive and successful. The mobile area is going to be something that they continue to grow and improve because they’re primarily doing Web applications for desktop and laptop. I think they could definitely grow in tablet because I think that’s necessary. The work they’re doing for mobile right now is outstanding, but I think it was a little bit of new territory. Either way, they’ve been able to deliver.

RATINGS

OVERALL SCORE: 5
It’s been an outstanding relationship.
QUALITY: 5
COST: 5
SCHEDULING: 4
They’re excellent at communicating when it’s pushing behind the deadline. They manage it well.
WILLING TO REFER: 5
I would absolutely refer them, and I have, and I will continue to.

Outsourced Custom Application Development Consumer Products Transportation and Shipping Service Provider

 
Application development
 
$200,000 to $999,999
Project summary: 

The client is a low-cost shipping service provider that allows consumers to ship their luggage, skis, and golfing equipment conveniently to destinations of their choosing. The client sought a technology partner to outsource portions of their development initiatives. Idyllic Software was one of several potential vendors to receive a request for proposal from the client, and they were selected as the solution partner based on their demonstrated capabilities and their holistic approach to application development. Once commissioned, Idyllic Software collaborated closely with the client on numerous development projects, which required: Requirements gathering, project scoping, custom visual design, backend functional development, data preparation and migration, systems integration, QA/QC and performance testing, training, and support.

Feedback summary: 

The client expressed great enthusiasm and appreciation for the work delivered by Idyllic Software. According to the client, Idyllic Software is one of the most capable Indian outsourcing firms they've have the pleasure of collaborating with. The client indicated that Idyllic has a very large talent pool to draw from, which allows them to scale rapidly with changing project specifications. Idyllic Software was praised highly for their flexibility with client requests as well as the accountability demonstrated by their developers. The client recommends Idyllic Software to others. 

"Idyllic is outstanding in the sense that they’ve accommodated us, and they literally became a part of our team."

Chief Technology Officer at Shipsticks
 
11-50 Employees
 
West Palm Beach, Florida
Overall rating: 

Average: 5 (1 vote)

Quality: 

Average: 5 (1 vote)

Schedule: 

Average: 4.5 (1 vote)

Cost: 

Average: 3 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

BACKGROUND

Could you briefly describe your organization?

Shipsticks is a low-cost service provider that ship’s boarding equipment so that you don’t have to carry it or travel with it to your destination. We started exclusively with golf clubs, but we also now transport luggage and ski equipment.

What is your position?

I’m the CTO of our organization.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address when you initiated a relationship with Idyllic Software?

We had tried to use a couple of different U.S.-based software development firms, including some pretty high profile ones here. They couldn’t effectively manage our project. We went through a campaign to try and hire an in-house developer, but the company is based in Florida. It was very challenging to find a developer that wasn’t overcharging for their mediocre work. We were hooked up with Idyllic Software through an independent consultant we had talked with. We contacted Idyllic with our statement of work, and they made us an offer that we couldn’t refuse. They basically said, “We’ll do two weeks of software development for you guys for free. If you like what we produce at the end of time period, then you can pay for it. Otherwise, no harm, no foul.” That’s how our relationship began. We’ve since scaled our relationship with Idyllic Software in accordance with our project needs, but we continuously give them more work. 

SOLUTION

Could you describe the scope of work that they’ve delivered over the course of this relationship?

Yes. They’ve done a considerable amount of work for us. They’ve basically operated as an extension of our own organization. We had, at one point, three developers from Idyllic that were serving as our core development team. I would handle the project management component, and they would deal with the technical specs. They’ve been responsible for visual design, backend development, data preparation and migration, third-party systems integration, server configuration, QA/QC and performance testing, and support.

Could you provide a sense of the size of this initiative in monetary terms?

We’ve spent at least $500,000 on their services, if not more.

Does this relationship remain ongoing?

It was until about two weeks ago, when we decided to transition to a different service provider. 

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they’ve delivered?

They’ve completely overhauled our shipping flow and made it much more efficient. They helped to enable the growth of our business by almost 600 percent in four months. They’ve completely stabilized our online processing and tracking platform. They’ve released a host of new features, including a coupon system. These are just a handful of the improvements we’ve made with Idyllic Software.

When working with Idyllic software, is there anything you’d consider special or unique about their development methodology that distinguishes them from other vendors you’ve used?

The most important thing from my perspective was that they worked with our style of development. We tried using a firm here in the United States that wanted to talk with us once a week, set up a Sprint and then go ahead and just try and execute on a plan. We needed a closer touch in order to get some of the complex tasks accomplished. I think Idyllic is outstanding in the sense that they’ve accommodated us, and they literally became a part of our team. They did not in any way feel like an external vendor to us.

In retrospect, are there areas that you think Idyllic Software could improve upon as a service provider?

I don’t know. One of the reasons why we moved away was due to cost, which is a primary driver for us. We found a lower cost provider that had more of an integrated suite of services. That’s why we ended up moving away from Idyllic. I felt like they were better managers as a whole, with some minor exceptions. Idyllic Software has a fantastic team of developers, but I didn’t get the sense that their management team could really scale with projects without diminishing some of their efficiency. For their price point, I’d want to have both areas covered. 

RATINGS

OVERALL SCORE: 5
QUALITY: 5
COST: 3
SCHEDULING: 4.5
WILLING TO REFER: 5
Alex Ressi

Outsourced Custom Application Development Boutique Software Development Firm and Consultancy

 
Application development
 
$50,000 to $199,999
Project summary: 

The client is a boutique software development firm and consultancy that helps businesses growth their user base and enhance their brand. The client sought a technology partner in order to augment their minimal development capacity. Idyllic Software was one of several potential outsourcing vendors to receive a request for proposal from the client, and they were selected as the solution partner based on their demonstrated capabilities and their committed approach to agile development. Once commissioned, Idyllic Software collaborated with the client on a range of software development projects, which involved project scoping, custom visual design, backend functional development, data preparation and migration, information architecture, systems integration, QA/QC and performance testing, training, and ongoing support. 

Feedback summary: 

The client expressed great satisfaction for the work delivered by Idyllic Software. According to the client, Idyllic Software has performed superbly as their development partner, and that the Idyllic team has surpassed all of their initial expectations. The client indicated that Idyllic Software is able to produce custom code and designs consistently and of very high quality, which reduces the overall time-to-market for their software products. Idyllic Software was praised highly for their flexibility with client requests and the level of fidelity in their delivered coding. The client recommends Idyllic Software to others without reservation.

"They were able to help me ensure that our product was architected in a way that would be maintainable and scalable moving forward."

Founder at TwoCents Social
 
2-11 Employees
 
San Francisco Bay Area
Overall rating: 

Average: 5 (1 vote)

Quality: 

Average: 5 (1 vote)

Schedule: 

Average: 4 (1 vote)

Cost: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

BACKGROUND

Could you begin by briefly describing your organization?

We recently rebranded. It’s Simple.co. We’re about helping small businesses better manage their online presence. We try to deliver the same consultative services that a consultant would provide a small business, but through software. Our platform analyzes the online presence of a small business. It teaches them how to create one if they don’t have one, and then provides ongoing monitoring and strategic recommendations.

What is your position?

I’m the co-founder and technical lead.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address when you initiated the relationship with Idyllic Software?

When we began this business, we had a lot of work on our hands. As you can probably imagine, there is a lot to do when you’re first starting a business. We also had some custom software to develop; the platform that I mentioned. We were looking to outsource our development to a technology partner in order to create our first minimum viable product [MVP]. We’d already formed a well-defined concept, so we needed a team of developers to create a functional application to test.

SOLUTION

Could you describe the scope of the project?

They provided the full stack of development services. They implemented a lot of custom backend code. We handled most of the visual design ourselves, but they assisted with some of the strategic components. We collaborated closely with them on most of the core architecture. They also helped us integrate and configure the system with third-party applications. Overall, most of their work was relegated to the technical aspects.

How did you select Idyllic Software as your solution partner for this endeavor?

We were considering developers all around the world. At first, we conducted our research here in the United States, but they were very expensive and most offered services that weren’t necessarily relevant to our project. We then looked at places in the Far East: Indonesia, Eastern Europe and some, just like Idyllic, that were in India. As I mentioned, we had an idea of what we wanted to build. I sent our project specs out to a handful of potential vendors and received estimates from them. We used their proposals to evaluate how we’d work with them, and Idyllic really demonstrated that they could work with a startup. They understood that requirements evolve and change. We’re agile enough to work with that. They were also people who understand that startups are often on a budget and work with budgetary constraints. It was a mix of technical depth, the ability to work with changing and evolving requirements, and to recognize what our financial circumstances were very stringent.

Could you provide a sense of the size of this initiative in monetary terms?

Our total spend was just under the $100,000 mark.

When was this project completed?

There was a point at which we completed the core development phase, but I stay in contact with Idyllic all the time. If there are questions that come up occasionally, I can reach out to them for support.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they’ve delivered?

They helped build our product. If you go to our website, for example, you’ll see testimonials about why people like our product and the value that we’re able to deliver. Idyllic was a key contributor to that success, since the functionality couldn’t exist without their services. If we hadn’t launched an effective and valuable product, we wouldn’t even be here right now.

When working with Idyllic Software, is there anything you’d consider special or unique about their approach or development methodology that distinguishes them from other vendors?

I can say that they’re able to deliver on a consistent basis. They have solid talent, and they provide quality-engineering services. They were able to help me ensure that our product was architected in a way that would be maintainable and scalable moving forward. These are things you would look for in any good development shop. In addition to that, the other thing that really drew my eye was their ability to balance those three levers that I mentioned earlier: The ability to work with changing requirements, ability to work within my budget, and the ability to help me identify or really scope out my project given the document of my vision.

In retrospect, are there areas you think they could improve on as a service provider, or are there things you’d do differently as the client before initiating a project with Idyllic?

I can’t really think of too much. The biggest obstacle when dealing with outsourced partners is dealing with people in different time zones. We were able to figure out what worked for us. They were flexible with us and usually hopped on calls during off hours to deliver progress reports and answer our questions or concerns. In an ideal situation, that wouldn’t be something to overcome, but I think they were able to do it well.

RATINGS

OVERALL SCORE: 5
QUALITY: 5
COST: 5
SCHEDULING: 4
WILLING TO REFER: 5
Very willing.