We Help Build Businesses

Idyllic Software is a fully integrated design and development studio that delivers innovative mobile apps and web experiences with a keen eye on user experience. With a presence in Boston, Chicago, Boulder, Mumbai and Pune, Idyllic works with global clients to transform product ideas into sustainable, scalable and profitable businesses.

Idyllic specializes in UX/UI design, mobile apps and web development for startup entrepreneurs, high-growth firms and enterprises. 

Idyllic Software prides itself on its people and operates a very conscious business. We would love to work with like-minded people who aim to bring a positive change to the world.

Specialties

Ruby on Rails development, ROR, Ruby on Rails consulting, Web application development, Lean Startups, Business Modelling, MVP for Startups, iOS, Android, node.js

 
Undisclosed
 
$50 - $99 / hr
 
50 - 249
 Founded
2010
Show all +
Boulder, CO
headquaters
  • Idyllic
    6680 Gunpark Drive, Suite 101,
    Boulder, CO 80301
    United States
    303-408-3671
other locations
  • Idyllic
    Amar Synergy, Sadhu Vaswani Chowk
    Pune, MH 411001
    India
    9850060710
  • Idyllic
    D-321 Neelkanth Business Park, Vidyavihar (West)
    Mumbai, MH 411007
    India
    9850060710

Reviews

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Custom Landing Page Dev for Financial Services Firm

"We were in touch with Idyllic's team daily, or almost daily, throughout the project period."

Quality: 
3.0
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
Less than $10,000
 
Jan. - Feb. 2017
Project summary: 

Idyllic consulted supplied mockups and other visual assets to develop several custom landing pages, which would be used in support of an ongoing corporate rebranding campaign.

The Reviewer
 
11-50 Employees
 
Vancouver, Canada
Co-Founder & CTO, WealthBar
 
Verified
Feedback summary: 

The project team performed well under pressure and iterated effectively throughout an aggressive timeline. While Idyllic's eagerness delayed the outset, they managed to redeem themselves with a disciplined Agile approach and high-quality deliverables. 

BACKGROUND

Please introduce your business and what you do there.

We're an online wealth-management platform helping people invest and save for retirement. I am a co-founder and the chief technology officer of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Idyllic?

We had a branding project after refreshing a number of our brand assets and designs, including fonts, color schemes, and our logo. We wanted to roll that out across the site, as well as make new designs for some of our main landing pages. The core team was focused on delivering internal functionalities for clients, like account opening and other interactive features, so I looked to an external partner for a quick turnaround. We had a deadline of about a month for a number of marketing initiatives, and wanted to make sure that we were using our new branding, and not the old one.

SOLUTION

Please describe the scope of their involvement.

Idyllic was responsible for delivering a set of new landing pages which had already been designed by our internal resource. Idyllic's developer was able to turn around an initial result within a few days, based on which we iterated further during the rest of the month, in order to clean up the work. We managed to get everything delivered on time.

We primarily worked based on static image mockups created through Adobe Illustrator, accompanied by all other broken-out image assets to be used in the pages. Idyllic implemented them directly on the site. We worked with them through our GitHub repository, and Idyllic submitted pull requests which we could review. Our site was built through Ruby on Rails. We worked with one developer and a project manager from Idyllic's team.

How did you come to work with Idyllic?

I posted a general inquiry on LinkedIn, and looked at a number of options, Idyllic being one of them. I check references for most of our partner companies, and those for Idyllic specifically mentioned that they had a good turnaround in terms of results. We came to find the same thing.

Could you provide a sense of the size of this initiative in financial terms?

The cost of Idyllic's work was around $5,000.

What is the status of this engagement?

We started working with Idyllic at the beginning of January 2017, and finished the project by the end of the month.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We haven't done any direct A/B testing, since we wanted to launch the new brand, and weren't going to keep the old websites up. I don't have any numerical values, and the problem with comparing the work to the past is that we launched in the middle of our busy season, so there is naturally a lot more traffic around this time of year. The landing pages have been operating without any issues.

How did Idyllic perform from a project management standpoint?

The collaboration was fairly straightforward, especially for the nature of this project. We were able to communicate specifically what we wanted, and have a back-and-forth, either through pull requests or chat, in order to convey the changes we were looking for. We were in touch with Idyllic's team daily, or almost daily, throughout the project period. We received new deliverables every one or two days, review it and request any changes or provide more details for the next page being worked on. We didn't really need to take a lot of time for each step, but we preferred to add our own notes.

We had one call over Skype, but the rest of the communication was done through Slack and GitHub Issues

What distinguishes Idyllic from other providers?

Idyllic is the first outsourcing firm I've worked with, so I don't have many comparison points. Almost all our other work has been done with people in our office, but I found it easy to collaborate with Idyllic, although the approach was different.

Is there anything Idyllic could have improved or done differently?

Our main problem off-the-bat was that Idyllic jumped into the project with a proof-of-concept, in order to show us that they could do the work quickly. We kept iterating from there. The problem with this was that the code was developed in isolation from our main style. It was a fair bit of work to bring it back to our standards. For example, Idyllic developed through Bootstrap, which we don't use. We gave them some specific instructions for how to lay out our page, since I knew that it was typical for outsourcing companies to use a more outdated style. We were using the latest browser layout styles and didn't want to suddenly have an inconsistent approach. I found that the extra work wasn't a huge problem, and we were able to get there quickly. Given that we hadn't worked together at all with Idyllic before this, getting to a result in a month seems good to me.

Do you have any recommendations for others considering working with Idyllic?

From our perspective, it's definitely easier to isolate a part of the project and work on it autonomously, since we are using external resources. This minimizes the amount of direct back-and-forth and coordination necessary for a team operating in an entirely different time zone. This is one of the only potential challenges I can identify in this area. Finding projects which can be separated from the rest of the group, in order to be worked on by an independent, is pretty important.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    I have limited information to go on, since we didn't have a very complicated project. We were able to work on it ad-hoc, with just the information we needed. In this sense, things went well.
  • 3.0 Cost
    Value / within estimates
    The cost wasn't significantly lower than it would have been using a local team, but it was definitely faster to use Idyllic. They were able to start right away, which would have been more difficult to do if using local contractors.
  • 3.0 Quality
    Service & deliverables
    From a code-review and quality perspective. There were some issues which we worked through in order to provide some direction. The quality of the actual pages was good.
  • 4.0 NPS
    Willing to refer
    I would recommend Idyllic to anyone who had a similar problem to ours, and needed to get a quick turnaround.

Integrated Senior Dev Team for Fortune 500 Retail Chain

"Most developers tend to say yes to everything, but [their] team didn't shy away from telling us where they excelled."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2014 - Ongoing
Project summary: 

Idyllic's developers collaborate with an internal software group. The combined project team is building a replacement CRM with Rails/AngularJS and they plan to integrate it with an existing Salesforce solution. 

The Reviewer
 
10,001+ Employees
 
Chicago, Illinois
Director, Software Engineering, Sears
 
Verified
Feedback summary: 

The engineers at Idyllic are setting a new bar for offshore quality and reliability. They bring superior productivity and behave more like thought partners than contractors for hire. 

BACKGROUND

Introduce your business and what you do there.

Sears is a well-known retail chain with e-commerce, integrated retail, home, and commercial divisions. I am the director of software engineering. My role includes managing business solutions and application platforms. Specifically, I handle business solutions for the Monarch and Apparel business units. I have been with the company for a decade. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Idyllic?

We needed to find an outside Agile team that could get started as quickly as possible, so when Idyllic was hired they became an extension of our internal project team. 

SOLUTION

What was the scope of their involvement?

We are currently working with Idyllic on building an internal CRM [customer relationship management] system that will replace our technology stack. The backend uses Ruby on Rails and has direct Salesforce integration. Our pre-existing data will be migrated to the new platform.

Idyllic's team has varied from only two engineers in the beginning to 6–8 resources at peak capacity. Right now, we are using one of their lead engineers and an AngularJS developer. We have access to the entire team and we are planning to scale the team up to six developers.

How did you come to work with Idyllic?

We first engaged with Idyllic while setting up our software division in India. Idyllic went through the procurement steps of our office in India in order to become a preferred vendor. Our recruitment team evaluated candidates through a rigorous interview process, after which Idyllic was brought onboard in order to test the waters. Once we felt comfortable, we started engaging them more.

How much have you invested with Idyllic?

The cost of Idyllic's services has been between $200,000 and $300,000.

What is the status of this engagement?

We started working with Idyllic at the end of 2014. Idyllic's core team worked with us for 5–6 months. After our own team was stabilized, we reduced Idyllic's involvement to one lead developer. The relationship continued until the end of 2015. We have recently started a new project with Idyllic.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I was amazed at how quickly Idyllic could comprehend the business aspects of what we were building. They asked the right questions and didn't waste our time. Idyllic gave us good inputs and helped us improve the design, rather than being a run of the mill company that builds software based on the requirements given. Idyllic never behaved like a contractor. They tried to solve the problem, working with us in order to achieve our goals and making sure that the business was satisfied. Idyllic delivered good-quality code with speedy execution, usually before the deadlines. Since we pay a lot of money for contractors, I expect them to perform better than the internal team. When averaging our collaboration, Idyllic has always performed up to my standards and even exceeded them. This is the main reason we are still using Idyllic one year later. I consider them a part of the core team.

How did Idyllic perform from a project management standpoint?

Idyllic was very proactive in terms of project management. They set up daily calls, took part in our Scrum meetings, and made sure that they knew exactly what needed to be done. We were using Mingle but have moved on to JIRA. Idyllic's team always let us know proactively about the issues they were facing and what information they needed. It was easy for me to onboard Idyllic into the other departments of the company and have them work with inter-functional teams.

What did you find most impressive about Idyllic?

Most developers tend to say yes to everything, but Idyllic's team didn't shy away from telling us what they excelled at. Every one of their engineers is very smart and able to get work done.

Are there any areas Idyllic could improve?

Idyllic could do a better job of marketing their company. 

What tips or recommendations could you share that might increase the likelihood of success with Idyllic?

My tip is for clients to wear the hat of product owner while also considering the end-users of the solution. This can give a lot of self-realization around what is being built and why, providing more passion for the work. Having the right mindset will yield many opportunities for business growth and for attracting sponsors.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The communication is excellent, but project management could improve slightly.
  • 4.0 Cost
    Value / within estimates
    Idyllic delivers excellent quality, but they have slightly above average prices compared to other vendors in our system.
  • 5.0 Quality
    Service & deliverables
    Idyllic is fantastic from a quality perspective.
  • 5.0 NPS
    Willing to refer
    I have recommended Idyllic.

Ongoing Dev for Transportation SaaS Provider

"They have a solid understanding of the mechanics we use."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
1,000,000 - 9,999,999
 
2012 - 2016
Project summary: 

Idyllic's engineers helped an internal dev team improve their existing asset management solution. Together, they built pricing & QR code generation features and then performed a custom Java-to-Rails migration. 

The Reviewer
 
51-200 Employees
 
Richmond, Virginia
CTO, SaaS Provider
 
Verified
Feedback summary: 

Specialization is key and Idyllic has it down when it comes to Ruby on Rails. Assigned resources are both talented coders and eager problem-solvers. On only one occasion did Idyllic unexpectedly reassign a project resource, and the situation was addressed promptly. 

BACKGROUND

Introduce your business and what you do there.

We provide service relationship management software to the commercial asset industry, heavy-duty trucking companies, and so on. I am the chief technology officer of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Idyllic?

In 2012, we were looking to move a number of our service modules from Java to Ruby on Rails. We are a software-as-a-service provider [SaaS], so all our development work is done for internal use.

SOLUTION

What was the scope of their involvement?

Idyllic was initially contracted for small Ruby on Rails projects involving pricing and QR [quick response] code generation functionalities. Our bigger project involving the Java migration was started once we became comfortable enough with Idyllic.

We have worked with up to 4 developers, with the typical team size being 2–3 resources. We interact with them directly, but Idyllic initially assigned a project manager. Idyllic's management team was in charge of assigning resources.

How did you come to work with Idyllic?

We were looking for internal Ruby on Rails developers. Idyllic's founder [Jinesh Parekh] contacted us, offering to take on the work. Since we were not looking for outsourcing companies, we didn't contact other companies. Since Idyllic is a specialized Ruby on Rails shop in India, we decided to try them. Their portfolio looked interesting enough, and Idyllic was competitive in terms of price.

How much have you invested with Idyllic?

The cost of Idyllic's services was around $2 million.

What is the status of this engagement?

We started working with Idyllic in 2012. The collaboration ended in 2016 when we moved the project in-house.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Idyllic delivered exactly what we specified. The reason for moving the work in-house was obtaining a better integration of those service modules with our core platform. Our internal resources were in a better position to perform that integration. Idyllic's team was on par with our internal developers.

The resources assigned to us moved to other companies on 2 occasions. We mentioned to Idyllic that they should have a better idea of when that happens and warn us about it. Idyllic was able to replace resources at no cost to us, though. The second time this happened, it didn't come as a surprise to us, which was nice and demonstrated that they had learned their lesson the first time around. 

How did Idyllic perform from a project management standpoint?

Our technical project was incrementally moved forward, with a good interaction from Idyllic. We had weekly calls and used email, JIRA, and GitHub as a source code control system.

What did you find most impressive about Idyllic?

Idyllic is a very specialized and talented Ruby on Rails shop, which was not a common model at the time. They have a solid understanding of the mechanics we use.

Are there any areas Idyllic could improve?

The only concrete feedback I can give is having better resource management on Idyllic's side. Giving fair notice to customers is important.

What tips or recommendations could you share that might increase the likelihood of success with Idyllic?

Clients should start small, build a relationship, and go from there. This approach worked out well for us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web App Development for Travel Abroad SaaS Company

"Idyllic ensured that we would be able to deliver a complete deliverable, instead of only a piece of one."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2014 - Aug. 2015
Project summary: 

Idyllic designed and developed a software-as-a-service web application for the travel-abroad planning process for students. They also did business analysis and quality assurance. Their work built upon an alpha product.

The Reviewer
 
11-50 Employees
 
Denver, Colorado
Founder, Project Travel
 
Verified
Feedback summary: 

Idyllic was mindful of cost and worked to achieve the specified goals. They delivered a product that could survive on the market and generate needed user feedback. The team was communicative and receptive to feedback. They delivered sprints regularly. 

BACKGROUND

Introduce your business and what you do there.

Project Travel was a software-as-a-service platform which worked with education offices, helping students travel abroad for study, volunteering, and so on. Our aim was to remove the paper process and digitize it for a more seamless experience, helping more students travel abroad. 

I was the founder and chief executive officer of the company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Idyllic?

There were other companies offering pieces of what our platform was, but we were the first to provide a product of this type. We were pioneering new territory in terms of covering the overall experience of a student wanting to plan their trip through an application. The technical challenge was creating a platform without an existing example. It was built from scratch, from our brains, and through user testing.

SOLUTION

What was the scope of their involvement?

Idyllic has worked on our web-based app. One of the reasons for engaging Idyllic was that we knew we'd be able to achieve the web coding piece, from an architecture and planning perspective, up to the deployment of the code. We had an internal designer, but we also worked with Idyllic's design team. They also provided a business analyst, user testing, and quality assurance services.

We also had some developers which worked alongside Idyllic's team. Idyllic ensured that we would be able to deliver a complete deliverable, instead of only a piece of one.

Idyllic's coding was mostly on the backend, coordinating with our front-end person. We provided them our wireframes and documentation as a basis, and we had also built an alpha product. Idyllic was working on the beta version which could be put through user testing.

How did you come to work with Idyllic?

Our startup was based in Boulder, Colorado, but we met with Idyllic through our network in Chicago. We heard some great reviews about the company, but also interviewed several local shops.

There's always a stigma of using a non-US company, but we stayed open to what was possible. We met with Idyllic's founder and some of the team and found them to be thoughtful in their presentation. They understood our platform and gave us a good vibe. We knew the cost would be lower, but it was also important for us to find a company which could offer a long-term collaboration. For the same price we paid Idyllic, we would have bought one month of a US shop's time. Using a long-term partner would allow us to deploy code, interact with users, get feedback, and implement it. 

How much have you invested with Idyllic?

The cost of our project was around $150,000.

What is the status of this engagement?

We started working with Idyllic in October 2014. We originally had a 3-month project with Idyllic. The time span increased by one month as we added new items. After this, we continued to work with one of Idyllic's team members directly for another 6 months. The project ended fully in August 2015.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Because Idyllic was mindful of cost, they worked with us in taking the platform to the next level, while still taking the time and cost factors into consideration. Many shops promote doing things right out of the gate, which will translate into doing 100% of the testing and perfecting. We mainly wanted an app which could survive for a year and generate user feedback, so we were okay with it not being fully buttoned-up. Idyllic was receptive to that. They delivered good results and didn't simply code based on their individual egos, giving us things which we didn't need. Idyllic worked based on our business goals, listened to our instructions, and took initiative appropriately.   

The quality of the site was in line with what we discussed and expected. It may not have been the perfect site based on other people's standards, but it was perfect for our needs. Nothing was overbuilt or reaching beyond our business goals.

How did Idyllic perform from a project management standpoint?

Outside of the technical aspects, Idyllic showed us how to best work with a remote team. We came upon the normal challenges of collaborating in this fashion, but Idyllic was very good in terms of coordinating and taking feedback. I have used these methodologies for building a relationship in other third-party collaborations.

In an Agile world, the meaning of deadlines gets a bit lost. Idyllic delivered sprints regularly. Because we had a large time difference, I had calls with the team at night. When our local developers were wrapping up for the day, they could make notes for Idyllic's team and see the progress the next day. I don't recall having issues with deadlines, beyond the scope creep on our side. There are no perfect relationships in development, but Idyllic did a good job of being conscious of timelines, deployment, and communication. 

What did you find most impressive about Idyllic?

After spending time with Idyllic's team and their founder, I've come to value their integrity and leadership. Whenever we had any concerns or questions, Idyllic's principal responded to us. I could tell that his team believed in his leadership and followed the integrity he set in terms of how to work with clients, how to follow their needs, what the code quality standard is, and so on. Idyllic's principal does an excellent job in exuding his passion for technology. I've come to look for the same elements in other relationships.

Are there any areas Idyllic could improve?

Because of our specific position of building a second beta while still pioneering a new product, there were many questions for which we didn't have an answer. Idyllic's team was excited to join us in this adventure, which made us too excited at times over what was possible. There were a few times when we stepped into a certain story, only to discover that it was bigger than we'd realized. Idyllic could work more with clients in ensuring that last minute client ideas don't become distracting, which is a hard task.

I'm very pleased with the relationship overall, and I put the responsibility of figuring things out more on our side. Idyllic's team could have said no to us on more occasions, but that would have impacted our path to innovation. 

5.0
Overall Score Unless I can give them 6. I'm happy with Idyllic's team and leadership, and with how they've involved themselves in transforming a business.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Idyllic was good at accommodating us, staying up late or working until early in the morning in order to have meetings.
  • 5.0 Cost
    Value / within estimates
    Having a lower relative cost meant that we had more flexibility on how we spent our time together, ultimately achieving more.
  • 4.5 Quality
    Service & deliverables
    There were some challenges in terms of time zone, but the quality was good. I would definitely work with Idyllic again.
  • 5.0 NPS
    Willing to refer
    I have referred Idyllic within the startup community. I've also recommended Idyllic to people who needed a developer that could spin-up a module quickly.

Frontend & Mobile Dev for Food & Beverage Supplier

"Idyllic cared about doing the work right, the first time."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2016 - Ongoing
Project summary: 

This engagement involved updating existing iOS/Android solutions and improving their visual elements/user experience. They also maintain a separately developed online calendar. 

The Reviewer
 
201-500 Employees
 
San Francisco, California
Chief Technology Officer
 
Verified
Feedback summary: 

Key differentiators include exceptional confidence when it comes to Agile development, access to a wide array of talent, and a proactive ability to make strategic recommendations. 

BACKGROUND

Introduce your business and what you do there.

We are an end-to-end health-food school catering service. We serve 25,000 meals every day to 300 public and private schools in California. We make partnerships with schools in order to become exclusive providers and communicate with the families in those communities. Parents can visit our site and pre-order meals up to 50 days in advance. Our differentiator is this technology, giving users the ability to order meals via mobile and the web. I am the chief technology officer of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Idyllic?

We were looking to make some changes to our online business model and wanted a refresh of our various ordering technologies. I wanted to find a partner who could not only assist us in the conceptualization and design but with the actual execution of various parts of our website.

SOLUTION

What was the scope of their involvement?

Our applications were already existing but the iOS version had not been updated since late 2010 while the Android version was made in 2014. They had some age and needed to be overhauled once we adopted a new business model. Idyllic rebuilt them from the ground up, using a similar business logic. Idyllic maintains the JavaScript single-page application that serves as our ordering calendar. We worked with a 2-person QA [quality assurance] team and 2–3 web developers from Idyllic at any given time, including 1 resource for iOS and Android, respectively. They also assigned a designer in charge of creating the look and feel of our apps. We were working with another database developer, as well as with 1 for our backend Microsoft stack.

How did you come to work with Idyllic?

A few years ago, we were looking for a team that could redo our main site including its backend. I was considering using the Ruby on Rails platform and Idyllic came to the top of my list. We did not proceed with the project but when the time came to find someone for our most recent one, I called Idyllic. I learned that they had grown as a team and added iOS development services.

How much have you invested with Idyllic?

The total cost of our project was around $180,000.

What is the status of this engagement?

We started talking with Idyllic in January 2016 and started the work in February. The project had a fixed duration and once everything we needed was built, it was done. I keep in touch with Idyllic for additional tweaks.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Idyllic did a great job over a short timeline, without a lot of deep QA. Given the changes we've made to our system, I would have otherwise needed to spend more time and energy on internal and external QA, but we didn't have those resources. Idyllic did good work for our price range. Our previous build from 2012 was done by another vendor and had all kinds of browser problems. After a few bug fixes during the first weeks, we've had very few issues with what amounts to a complex Ember.js-based platform. The Android app has been solid. The iOS one has had some crashes, but this may be due to the nature of the operating system. I wasn't as pleased with it, but Idyllic did a great job overall of meeting my expectations.

How did Idyllic perform from a project management standpoint?

We elected not to go with a formal Basecamp arrangement, partly because of the timeframe. I am a hands-on technology person and knew our product the best, so I had daily calls with Idyllic's team in order to review progress and discuss any questions. Slack was a great daily communication channel as well. We used Jira as an Agile process workflow. I could put in user stories for how the platform needed to work and logged issues and bugs along with the QA team.

What did you find most impressive about Idyllic?

Other groups that I've talked to, both US-based and offshore, wanted for us to specify what we needed to be built and to let them build it. Idyllic cared about doing the work right, the first time. I worked with a UX [user experience] designer for the first 6 weeks, building mock-ups. I brought the material to my own team and we walked through it, asking questions and refining the design. We also had 15 hour-long user interviews which led to a lot of insight about how the design was working. This was a differentiator which I didn't expect from an offshore company.

Are there any areas Idyllic could improve?

Early on, we didn't have a proper cadence of communication with Idyllic, which led to projects being developed blindly without my involvement. We were able to address this and started having daily calls with our teams. As with any offshore team, once we started going down the chain of technical resources, the communication was not as good as it would be in the case of native speakers. I'd give Idyllic's team a 6/10 in terms of English skills. I could definitely understand them, but I did ask them to repeat things. Communication through VoIP calls can also make things difficult. It's something to sacrifice when paying a third of US prices or even less.

4.5
Overall Score There were some shortcomings but it was an overall excellent experience.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    We missed the deadline for the iOS app by several weeks, largely due to miscommunication. Had Idyllic had stronger capabilities around scheduling, we would have avoided some surprises. Hopefully, they have improved this.
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Development for Financial Literacy Firm

"We encountered many challenges, and each time, [they] came up with a practical solution."

Quality: 
4.5
Schedule: 
5.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Idyllic developed the front-end and native iOS/Android versions of a consumer financial planning solution. 

The Reviewer
 
1-10 Employees
 
Australia
Founder & CEO
 
Verified
Feedback summary: 

Key strengths include nuanced technical knowledge and a proactive approach to solution engineering.

BACKGROUND

Introduce your business and what you do there.

BigFuture is a cloud-based application that allows users to see what they own no matter where the investments are located. BigFuture also provides sophisticated retirement planning models and financial literacy.

I'm the chief executive officer of BigFuture responsible for our commercializing efforts and am deeply involved in the daily project management of the application.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Idyllic?

Eighty percent of Australians do not have a financial planner, nor are they very financially literate. BigFuture aims to empower individuals to become more knowledgeable about their money, being able to see how their total wealth and investments change over time. A user should be able to see their asset allocation and individual securities. 30% of Australians weren't born in Australia, so it was important that they could see overseas assets and that BigFuture was multi-currency (mapping assets to Australian dollars) but also multi-functional currency (measuring all assets in a different currency other than AUD).

Once a user knows what they own, it is important that they understand their finances, so we wanted to embed educational features into the application itself. We have built over 20 animations and written education modules.

Finally, everyone will have different savings and expenditure patterns as they move to retirement. We wanted to build a model that can produce a stochastic outcome of likely financial results and show this against the spending patterns a user may have in retirement.

SOLUTION

What was the scope of their involvement?

We had Ruby developers in-house and wanted to have the services of a company that could provide Ruby on Rails capabilities for the front-end. We also needed iOS and Android developers for the mobile companion apps. Idyllic completed all the front-end development and also designed and developed our native mobile experiences.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Idyllic was extremely professional in supplying their services. This was a greenfield build with sophisticated requirements of pulling in data from 3rd party suppliers and interacting with a sophisticated database.

Idyllic kept costs under control. Had we used an Australian developer, we would have likely gone bankrupt as we had, as is usual, many changes to the scope.

One of Idyllic's greatest benefits was that they could solve problems proactively. We encountered many challenges, and each time, Idyllic came up with a practical solution.

My only caution is that Idyllic had more resources it could apply to the project than we had to manage it. If I had my time again, I would have slowed up the project in the early days so our developers could keep up.

4.5
Overall Score No one gets a 10 in my book, but these people are close.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were very fast. We held them back.
  • 3.5 Cost
    Value / within estimates
    Idyllic is not the cheapest Indian development firm, but you get what you pay for and we were happy to pay a little bit more and get quality people.
  • 4.5 Quality
    Service & deliverables
    Good quality on the work. I marked them down a little on some user interface issues.
  • 5.0 NPS
    Willing to refer
    No problems. They are great people to work with and they aim to meet the clients expectations.

Full Stack Dev for Financial Tech Firm

"[We were] thrilled at how rapidly improvements and changes were being made to the website."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Confidential
 
Nov. 2015 - Mar. 2016
Project summary: 

Idyllic developed new features for an existing static site and also implemented enhanced design elements into an existing WordPress blog. 

The Reviewer
 
51-200 Employees
 
Atlanta, Georgia
Former Development Manager
 
Verified
Feedback summary: 

Project highlights include timely deliveries, proactive communication, and familiarity with Agile development. 

BACKGROUND

Introduce your business and what you do there.

We are a financial technology startup developing software for self-service business and consumer loans. The technology revolves around machine learning applied to financial data from companies or individuals. We predict risk scores, interest rates, and max credit lines, thus enabling users to take a loan. We take care of money disbursement and auto repayment processes. I was a software engineering manager for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Idyllic?

There was a lot of demand from our marketing team to work on our brochure site. It was cutting into the time that our engineering team had for improvements to the core loan platform, as well as an international business expansion. 

SOLUTION

What was the scope of their involvement?

Idyllic came in when we were extremely backlogged and helped us make a number of improvements. The brochure website was built using precompiled HTML, CSS, JavaScript, and Node.js templates for generating static pages. Aside from our main app and the brochure site, we hosted and maintained a WordPress blog. We engaged Idyllic to help us with the feature requests coming from our marketing team for the WordPress blog and the static site. They were end-user-facing requests around content and display elements. Idyllic assigned 3–4 people as well as a project manager for our work.

How did you come to work with Idyllic?

My boss proposed outsourcing, specifically to India. I had never done this, so I made some Google searches for offshore firms. I stumbled upon Idyllic and 3 other companies. The cost wasn't a huge factor in the decision because they were all in the same range. Idyllic's team was very responsive during our pipeline inquiries, provided good code samples, and had a more compelling pitch around the work they'd done in the past. That made them stand out.

How much have you invested with Idyllic?

I don't have this information.

What is the status of this engagement?

We started working with Idyllic near the end of 2015 or right at the beginning of 2016. The project had a 3-month duration.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The marketing team was thrilled at how rapidly improvements and changes were being made to the website. Our internal engineers also liked the code quality delivered by Idyllic. I considered them a lifesaver, especially since I was responsible for other projects while keeping internal customers happy. I could give them a number of tickets to run with. After getting the initial connectivity and process kinks worked out, it was like having another team working on our site.

How did Idyllic perform from a project management standpoint?

Idyllic delivered on time and within budget. We used Google Hangouts for conference calls, as well as Jira and HipChat for asynchronous communication. We had daily standup meetings with the team via video chat.

What did you find most impressive about Idyllic?

Idyllic is the only firm I've used for outsourcing work, so I don't have any comparison points.

Are there any areas Idyllic could improve?

There's nothing I can think of.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We were in the East Coast, so there was very little overlap in working hours. Idyllic was very gracious and stood up late in order to join our meetings, but I have a high bar.
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

iOS Dev for Luxury Transportation Company

"It seemed like [they] worked around the clock."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Jan. - Aug. 2016
Project summary: 

Idyllic developed an iOS solution compatible with an existing luxury chauffeur booking platform. Their involvement is likely to include developing an Android version, assuming the app's launch is successful. 

The Reviewer
 
1001-5000 Employees
 
New York, New York
Director of IT
 
Verified
Feedback summary: 

Strengths include a superior work ethic and well-organized project tracking while understanding their clients' unique business circumstances was an area for possible improvement. 

BACKGROUND

Introduce your business and what you do there.

I am the director of IT for a worldwide chauffeur luxury transportation company. We work with high-level CEOs and talent throughout the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Idyllic?

We're a technology-enabled company. Currently, we are in the process of redesigning our reservation and dispatching software. We wanted to develop enhanced solutions that could be bolted into the existing system. Because we run a proprietary platform and we're running a lot of development work ourselves, we decided to outsource the development to another company. We had not worked with offshore teams before, but I was looking for a less-expensive alternative to our consultant in the US. That is where Idyllic came into play.

SOLUTION

What was the scope of their involvement?

Idyllic has built our iOS app. After we've gauged consumer adoption for it, we plan to develop an Android version as well. Idyllic was in charge of the design and framework of our app. They created a touch point for the API provided by our in-house team. It provides all the pieces of information displayed on the app. The app is meant to provide customers with ease of use in securing reservations. Besides customers with single sign-on profiles, we also allow administrators to manage multiple accounts and book multiple reservations. We also provide corporate-level access, allowing large institutions with over 10,000 employees to secure reservations for anyone in their group. We have an integrated map technology included in our chauffer devices. This feature lets customers see their positions remotely and view chauffer names and other information. Our customers can also receive ETA updates and alerts from the app. The system makes it easier to make a booking without a phone call to our company.

Idyllic wanted to employ a 5–6-person team for a 3-month delivery, but we needed to keep the project within a specific budget range. The team was scaled back to 2 developers, one for frontend and one for the backend. This pushed our timeline out, especially since we also chose not work with a project manager. Because we were working with an app for the first time, we needed to get a feel for it and request additional features along the way. Around 5 months into the project, we wound up increasing the development team on Idyllic's end. We also added a project manager, a designer, an additional front-end developer, and 2–3 testers. We came to work with around 8 people towards the end of the project.

How much have you invested with Idyllic?

The budget was initially projected at around $70,000. Given our additional scope and some unforeseen issues, the total cost for their services was around $110,000.

What is the status of this engagement?

We started working with Idyllic in January 2016 and finished at the beginning of August. We're not engaged with Idyllic at the moment but they remain available for us, should we choose to move forward with the Android project.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The app hasn't had a public launch because of the nature of our clients. Before we have a massive launch, we want to make sure that the product is exactly what our customers are looking for. At the moment, the app is only in the hands of a few select clients, so I don't have any metrics for it.

How did Idyllic perform from a project management standpoint?

When we first started working with Idyllic, we had bi-weekly calls with the team. After deciding to fast-track the project, we engaged in daily calls. Every day at 9 AM, we had a 30-minute call involving both of our teams. This helped speed up the process and address any issues which were coming up. Before, if the item wasn't a touchpoint, it would take a bit longer to get to a result. It was easy to delegate tasks to Idyllic and they provided us with an online ticketing system. We also set up a Slack chat which made communication easy. That ease of communication was wonderful. It seemed like Idyllic worked around the clock, especially when it came to our UI developer.

Are there any areas Idyllic could improve?

When we began working with Idyllic, the scope of our project was not fully understood. That led to some creep. Because this was the first time I'd worked with an offshore team, I don't know if the problem was due to my communication—if we didn't present enough information for Idyllic to have a full understanding of our features, or if they didn't take the time to dive into every detail in order to provide a more accurate estimate. The process got better towards the end of our relationship. Idyllic asked many questions and made sure that the timeframes given were actually what they were going to stick to.

Do What tips or recommendations could you share that might increase the likelihood of success with Idyllic?

If the client doesn't have a technology background, it's important to include a project manager or some type of visionary when working with a company like Idyllic. That person should help guide the thought process and keep things on track. It would also be extremely beneficial to give details for each feature and functionality. This can be hard because clients often need to get something tangible in their hands before actually deciding on a route. Having only a general idea will increase the scope creep significantly and lead to failure. In addition, I suggest that anyone working with an offshore team engage in daily calls in order to keep the project on target.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Custom Web and Mobile Application Development Leading Marketing and Advertising Agency

"I appreciate the fact that they have a fairly strong point of view and provide valuable recommendations."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

The client is a leading marketing and advertising agency with partner offices in 47 countries around the world. The client sought a technology partner in order to augment the capacity of their internal development team. Idyllic Software was selected as the solution partner based on an internal referral. Once commissioned, Idyllic Software collaborated with the client on numerous Web and mobile application development projects, which included requirements gathering, project scoping, custom visual design, backend functional development (HTML5, Ruby on Rails, and node.js), data preparation and migration, information architecture, systems integration, and ongoing support.

The Reviewer
 
11-50 Employees
 
Greater Chicago Area
CEO, Marketing and Advertising Agency
 
Verified
Feedback summary: 

The client remains extremely satisfied with the work delivered by Idyllic Software. According to the client, the relationship with Idyllic Software has far exceeded their initial expectations. The client indicated that Idyllic Software has been an invaluable component in their ability to deliver high-quality mobile and Web applications to their stakeholders and end users. Idyllic Software was praised highly for their flexibility with client requests as well as the strategic business acumen offered by their management team. The client maintains an ongoing relationship with Idyllic Software and recommends them to others.

BACKGROUND

Could you briefly describe your organization?

The organization is called Central Coast. It’s a social media advertising agency. We produce and distribute content across social channels for our clients as well as build and share some applications for them or contract those tasks to development firms.

What is your position?

I’m the CEO.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address when you initiated the relationship with Idyllic Software?

We’ve worked with them for a long time. They’ve partnered with us for almost three years now on various projects. Our challenge was basically internal staffing needs. We just don’t have the capacity to deal with large-scale development projects. We needed to partner with an external team in order to augment our development staff. We had to ensure that the firm we partnered with had a large talent pool of reliable and proficient developers. 

SOLUTION

How did you select Idyllic Software as your solution partner for this endeavor?

I had someone working for me who’d gone through the same computer science program at DePaul University with Jinesh [Parekh, founder of Idyllic Software]. It was through a mutual connection of theirs that Jinesh reached out to us. That’s how we were originally introduced to Idyllic Software.

Could you describe the scope of work delivered by Idyllic Software?

In our case, it was a fair amount of HTML, HTML5, for some front-end proof of concept development for a custom Web portal. They’ve also done a significant amount of Rails work for us. They’ve redesigned and deploying some fairly intricate mobile applications.

Currently, we’re working with them right now on two projects, both Rails projects. One is a mobile application, and the other is a tablet application. One is a smartphone, and one is a tablet application, all in built in Rails and across platforms.

Could you provide a sense of the size of these initiatives in monetary terms?

We’ve spent almost half a million dollars for one, and another couple of hundred thousand for another.

When was the most recent project completed?

I’m actually in San Juan, Puerto Rico, for a convention with a client to speak about this new application that is almost complete. It’s in the last bit, and we’ll put it on hold until this meeting has ended. It’s working great. Idyllic has done a great job with it.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of their work?

Right now, these two clients at the convention are very excited. I’m very excited about this, the redesign of this application, which has cost a small fortune. It’s been ongoing for three years, and they’ve really done an excellent job. The user experience is much better than it was before. We’ll see what the end users’ reaction will be, but the main client has seen it already and is very happy. The prototype that they built a couple of years ago for us is for the cloud portal, basically to manage virtual machines on an enterprise cloud for a large telecom. The second in command was using with their work, and their portal as a demonstration of the future thinking of this company. It’s an enormous telecom company. I know those sounds anecdotal, but it’s been great.

When working with Idyllic Software, is there anything you’d consider special or unique about their approach or development methodology that distinguishes them from other vendors you’ve worked with?

I can’t say anything but good things about them. We partner with them quite a bit. We’ll be working with them again on a project for a newer client of ours, and it’s a pretty big deal. Sometimes, the perception of an Indian shop is this cheap offshore kind of thing. That’s not what they are. They are certainly not inexpensive. They are reasonable and fair, but they’re also excellent at what they do, incredibly responsive. I’ve worked with Jinesh quite a bit, but also four or five other members of specific teams, depending on what we’re building. We usually have stand-ups once a week. We use Google Hangouts for project updates. It’s been a fantastic relationship.

They’re really smart, too. I’ll give them that. I appreciate the fact that they have a fairly strong point of view and provide valuable recommendations. They’re not just doing exactly what we say, but rather giving a point of view and taking a lot of things from a business standpoint. In terms of software development, which they’ve now been doing for about 10 years, it’s very easy for those projects to explode because someone will have to do it and the developer says sure, and then it just keeps going. They’re very good at focusing on MVP, getting past the milestones to get something out and done because every day, somebody comes up with a new “what if,” and that invariably causes scope creep beyond belief. I’ve worked with other developers in the past who love to build and do that. They have no problem doing it, but they don’t articulate that it will make the project go on forever. That’s one of the difficult things about software development, even in the agile process. From a software development standpoint, it’s great when you’re on the other side. If I’m on the billing side of clients, they like to get the money coming in. But, when I’m paying for that and have to manage what’s coming through, having a reliable development team that can micro-manage itself is essential.

In retrospect, are there areas you think that Idyllic Software can improve upon as a service provider?

I haven’t really had any issues on that side. I know that sounds ridiculous, but there’s nothing they need to improve on within the context of our relationship. They’ve been very responsive and successful. The mobile area is going to be something that they continue to grow and improve because they’re primarily doing Web applications for desktop and laptop. I think they could definitely grow in tablet because I think that’s necessary. The work they’re doing for mobile right now is outstanding, but I think it was a little bit of new territory. Either way, they’ve been able to deliver.

5.0
Overall Score It’s been an outstanding relationship.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They’re excellent at communicating when it’s pushing behind the deadline. They manage it well.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would absolutely refer them, and I have, and I will continue to.

Outsourced Custom Application Development Consumer Products Transportation and Shipping Service Provider

"Idyllic is outstanding in the sense that they’ve accommodated us, and they literally became a part of our team."

Quality: 
5.0
Schedule: 
4.5
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

The client is a low-cost shipping service provider that allows consumers to ship their luggage, skis, and golfing equipment conveniently to destinations of their choosing. The client sought a technology partner to outsource portions of their development initiatives. Idyllic Software was one of several potential vendors to receive a request for proposal from the client, and they were selected as the solution partner based on their demonstrated capabilities and their holistic approach to application development. Once commissioned, Idyllic Software collaborated closely with the client on numerous development projects, which required: Requirements gathering, project scoping, custom visual design, backend functional development, data preparation and migration, systems integration, QA/QC and performance testing, training, and support.

The Reviewer
 
11-50 Employees
 
West Palm Beach, Florida
Chief Technology Officer at Shipsticks
 
Verified
Feedback summary: 

The client expressed great enthusiasm and appreciation for the work delivered by Idyllic Software. According to the client, Idyllic Software is one of the most capable Indian outsourcing firms they've have the pleasure of collaborating with. The client indicated that Idyllic has a very large talent pool to draw from, which allows them to scale rapidly with changing project specifications. Idyllic Software was praised highly for their flexibility with client requests as well as the accountability demonstrated by their developers. The client recommends Idyllic Software to others. 

BACKGROUND

Could you briefly describe your organization?

Shipsticks is a low-cost service provider that ship’s boarding equipment so that you don’t have to carry it or travel with it to your destination. We started exclusively with golf clubs, but we also now transport luggage and ski equipment.

What is your position?

I’m the CTO of our organization.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address when you initiated a relationship with Idyllic Software?

We had tried to use a couple of different U.S.-based software development firms, including some pretty high profile ones here. They couldn’t effectively manage our project. We went through a campaign to try and hire an in-house developer, but the company is based in Florida. It was very challenging to find a developer that wasn’t overcharging for their mediocre work. We were hooked up with Idyllic Software through an independent consultant we had talked with. We contacted Idyllic with our statement of work, and they made us an offer that we couldn’t refuse. They basically said, “We’ll do two weeks of software development for you guys for free. If you like what we produce at the end of time period, then you can pay for it. Otherwise, no harm, no foul.” That’s how our relationship began. We’ve since scaled our relationship with Idyllic Software in accordance with our project needs, but we continuously give them more work. 

SOLUTION

Could you describe the scope of work that they’ve delivered over the course of this relationship?

Yes. They’ve done a considerable amount of work for us. They’ve basically operated as an extension of our own organization. We had, at one point, three developers from Idyllic that were serving as our core development team. I would handle the project management component, and they would deal with the technical specs. They’ve been responsible for visual design, backend development, data preparation and migration, third-party systems integration, server configuration, QA/QC and performance testing, and support.

Could you provide a sense of the size of this initiative in monetary terms?

We’ve spent at least $500,000 on their services, if not more.

Does this relationship remain ongoing?

It was until about two weeks ago, when we decided to transition to a different service provider. 

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they’ve delivered?

They’ve completely overhauled our shipping flow and made it much more efficient. They helped to enable the growth of our business by almost 600 percent in four months. They’ve completely stabilized our online processing and tracking platform. They’ve released a host of new features, including a coupon system. These are just a handful of the improvements we’ve made with Idyllic Software.

When working with Idyllic software, is there anything you’d consider special or unique about their development methodology that distinguishes them from other vendors you’ve used?

The most important thing from my perspective was that they worked with our style of development. We tried using a firm here in the United States that wanted to talk with us once a week, set up a Sprint and then go ahead and just try and execute on a plan. We needed a closer touch in order to get some of the complex tasks accomplished. I think Idyllic is outstanding in the sense that they’ve accommodated us, and they literally became a part of our team. They did not in any way feel like an external vendor to us.

In retrospect, are there areas that you think Idyllic Software could improve upon as a service provider?

I don’t know. One of the reasons why we moved away was due to cost, which is a primary driver for us. We found a lower cost provider that had more of an integrated suite of services. That’s why we ended up moving away from Idyllic. I felt like they were better managers as a whole, with some minor exceptions. Idyllic Software has a fantastic team of developers, but I didn’t get the sense that their management team could really scale with projects without diminishing some of their efficiency. For their price point, I’d want to have both areas covered. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer