IT support services provider for small to midsize

HoustonTech is a Managed IT Services company specializing in IT Management and Support for small and medium-sized businesses. Our services include help desk support, email support, virtualization, onsite/offsite backup, proactive management of desktops and servers, Office365, cloud computing, VoIP, cloud PBX, and more. 

HoustonTech IT Support
11224 Southwest Fwy 
Suite 250-3 
Houston, TX 77031
Phone: (832) 919-7100

 

Our clients range from CPAs and accountants, lawyers, attorneys, doctors, and real estate developers, to credit unions, oil and gas companies, manufacturing companies, insurance firms and nonprofit organizations.

 
$1,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2008
Show all +
Houston, TX
headquarters
  • 11224 Southwest Fwy Suite 250-3
    Houston, TX 77031
    United States

Reviews

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IT Support & Networking Services for Financial Services Firm

“They’re outstanding at what they do and have expert IT knowledge.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2008 - Ongoing
Project summary: 

HoustonTech IT Support supplies hands-on technical, networking, and hardware assistance. Their team responds and troubleshoots when time-sensitive problems arise. They offer continual collaboration.

The Reviewer
 
11-50 Employees
 
Houston, Texas
IT Officer, Pioneer Mutual Credit Union
 
Verified
The Review
Feedback summary: 

For over ten years and counting, HoustonTech IT Support delivers exceptional and reliable service. Their responsive attention to technical needs and a broad array of expertise make doing business easier and more convenient, and their professionalism and high-quality customer service are delightful.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the IT Officer at Pioneer Mutual Credit Union, a financial institution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with HoustonTech IT Support?

We needed technical support.

SOLUTION

What was the scope of their involvement?

They provide us with technical, networking, and hardware support.

What is the team composition?

There are 3–4 people.

How did you come to work with HoustonTech IT Support?

They were already working here before I came.

What is the status of this engagement?

We started working together in April 2008, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re satisfied with their service. They’re outstanding at what they do and have expert IT knowledge. We save a lot of time by utilizing their services.

How did HoustonTech IT Support perform from a project management standpoint?

They’re always available when we need them. They meet deadlines.

What did you find most impressive about them?

Whenever we have an urgent issue, they’re professional and come out and fix everything promptly.

Are there any areas they could improve?

No, we’re exceptionally satisfied with their services.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I highly recommend them.