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Amazing Customer Experiences. Together.

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.

  • Gold Verified
  • $5,000+
  • < $25 / hr
  • 1,000 - 9,999
  • Founded 2015

16 Languages that we service

  • Mandarin
  • English
  • Spanish
  • Arabic
  • Russian
  • Portuguese
  • Japanese
  • German
  • Korean
  • French
  • Vietnamese
  • Italian
  • Polish
  • Ukrainian
  • Romanian
  • Dutch

32 Timezones that we service

ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
AKST
Alaska Standard Time (AKST)
ART
(Arabic) Egypt Standard Time (ART)
AET
Australia Eastern Time (AET)
BST
Bangladesh Standard Time (BST)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CNT
Canada Newfoundland Time (CNT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
CET
Central European Time (CET)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
HST
Hawaii Standard Time (HST)
IET
Indiana Eastern Standard Time (IET)
IST
India Standard Time (IST)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
PLT
Pakistan Lahore Time (PLT)
SST
Solomon Standard Time (SST)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)
Average Review Rating
4.8
Total Reviews
42
Most Common Project Size
$10,000 to $49,000
Average Referral Rating
4.9 /5

Focus

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    Locations (5)

    501 - 750

    Overall Review Rating

    4.8
    • Quality

      4.8 /5
    • Schedule

      4.9 /5
    • Cost

      4.7 /5
    • Willing to Refer

      4.9 /5
    See all 42 Reviews
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    Staffing for Wine Distributor

    • IT Staff Augmentation
    • Confidential
    • Jan. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I have been extremely impressed that HelpWare is constantly looking out for our company's best interest."

    Aug 22, 2019

    Helpware provided staffing services to a wine business looking to find skilled employees overseas that would assist with customer support. Their team provided training services to potential hires. 

    Customer Experience Resource Augmentation for Candy Company

    • Call Center Services
    • $10,000 to $49,999
    • Sep. 2018 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    4.0

    "I know they're constantly working on fixing problems."

    Jun 20, 2019

    Helpware provided two customer experience representatives to accommodate customer requests during a busy season.

    Image Annotation for Computer Vision Software

    • $50,000 to $199,999
    • Jan. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    5.0

    "Their customer service has made the process as easy and smooth as possible for us."

    May 29, 2019

    Helpware annotated thousands of images for computer vision models. They adjusted their internal tools to match the specified business process and did QA.

    Customer Service Staff for Sports Gear Rental Company

    • Call Center Services
    • $10,000 to $49,999
    • Oct. 2018 - Mar. 2019
    4.5
    Quality
    5.0
    Schedule
    4.0
    Cost
    4.0
    Willing to Refer
    4.0

    “They made quick, insightful decisions.”

    Apr 24, 2019

    A dedicated resource from Helpware helped process orders, coordinate with vendors, and respond to customer inquiries.

    Customer Support for Lifestyle Product Supplier

    • Call Center Services
    • $10,000 to $49,999
    • Feb. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Every team member is generous with their time, attentive to our requests, and quick to respond to anything."

    Apr 4, 2019

    Helpware provides ongoing customer service support for a consumer goods company. They answer all tickets and inquiries on several channels; process defects, refunds, and fraud claims; and log important data.

    Social Media Management for Author

    • Social Media Marketing
    • $50,000 to $199,999
    • Oct. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “They have the best project management of any team I’ve ever worked with.”

    Feb 26, 2019

    Helpware manages marketing coordination and social media.  They collaborated on a style guide and now operate a content calendar. The internal team creates the content, which Helpware then edits and posts.

    Customer Service via Chat

    • Custom Software Development
    • Confidential
    • Sep. 2016 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    3.0
    Willing to Refer
    5.0

    "They're dedicated to working with each individual customer."

    Feb 1, 2019

    Helpware uses ticket tracking software to triage and resolve customer inquiries and drive sales. They also help build/design online stores.

    Back Office & Digital Marketing Support for Digital Solutions Company

    • $50,000 to $199,999
    • Jan. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “They're very thorough and responsible. … They're always there for us.”

    Jan 9, 2019

    Helpware helped set up digital marketing accounts in Bing, DoubleClick, Facebook, Google Ads, Google Analytics, and Google Tag Manager.

    Inbound, Outbound, & Back Office for Pain Management Practice

    • Call Center Services
    • Confidential
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “I can’t praise them enough. We feel like we’re their only client.”

    Oct 18, 2018

    To better support new clients, Helpware handles administrative processes for a medical practice, including inbound calls, outbound calls, and document management. They also helped digitize internal operations.

    Data Entry & Back Office Support for Marketing Services Company

    • $10,000 to $49,999
    • Aug. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We’re lucky to have had such a positive experience."

    Oct 17, 2018

    Helpware supplements resources for ongoing marketing campaigns. They handle automated outreach efforts and use Zapier to manage relationships. The team oversees event registration and the user database.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    41
    Overall Review Rating
    4.8
    Source
    Clutch
    Last Updated
    October 3, 2023
    Business Entity
    Business Entity Name Helpware Inc.
    Source Delaware Division of Corporations
    Jurisdiction of Formation Delaware
    Date of Formation November 2, 2015
    Status Active
    Last Updated March 29, 2022
    ID 5867566
    Payment & Legal Filings
    Bankruptcy No
    Tax Lien Filings 0
    Judgement Filings 0
    Collection Count 0
    Source Experian - Full Report

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