• Post a Project

Amazing Customer Experiences. Together.

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.

  • Min project size
    $5,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Lexington, KY
  • Year founded
    Founded 2015
  • Languages
  • Timezones

16 Languages that we service

  • Mandarin
  • English
  • Spanish
  • Arabic
  • Russian
  • Portuguese
  • Japanese
  • German
  • Korean
  • French
  • Vietnamese
  • Italian
  • Polish
  • Ukrainian
  • Romanian
  • Dutch

32 Timezones that we service

ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
AKST
Alaska Standard Time (AKST)
ART
(Arabic) Egypt Standard Time (ART)
AET
Australia Eastern Time (AET)
BST
Bangladesh Standard Time (BST)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
HST
Hawaii Standard Time (HST)
IET
Indiana Eastern Standard Time (IET)
IST
India Standard Time (IST)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
PLT
Pakistan Lahore Time (PLT)
SST
Solomon Standard Time (SST)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)

5 Locations

  • Lexington , KY
  • Kyiv , Ukraine
  • Taguig , Philippines
  • Guadalajara , Mexico
  • San Juan , Puerto Rico

No have been added yet...

    Pricing Snapshot

    Min. project size $5,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.7 /5

    What Clients Have Said

    Helpware offers competitive pricing and good value for cost, with monthly investments ranging from $2,400 to $18,000 depending on team size and services. Clients appreciate their flexibility and responsiveness, indicating strong cost-effectiveness relative to the quality of service provided.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $50,000 - $199,999 based on 33 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
    Need pricing guidance? Learn more about SEO pricing

    Select a service to see pricing information

    Helpware Review Insights

    Overall Review Rating

    4.8
    • Quality 4.8
    • Schedule 4.8
    • Cost 4.7
    • Willing to Refer 4.9

    Top Mentions

    Review Highlights

    • Clear and Transparent Reporting

      The company provides clear and transparent reporting, which helps clients stay informed about project progress and outcomes. This transparency has been appreciated by many clients.

    • High Customer Satisfaction

      Helpware has significantly improved customer satisfaction scores for several clients. They have been able to reduce response times and enhance the overall customer experience, leading to better customer retention and satisfaction.

    • Seamless Integration with Client Teams

      Helpware integrates seamlessly with client teams, making it feel as though they are an extension of the client's own team. This integration has been key to successful collaborations.

    • Areas for Improvement: Language Barriers

      Some clients have noted minor issues with language barriers and grammar, particularly with globally-based agents. However, these issues are often addressed through coaching and training.

    • Commitment to Client Success

      Helpware's commitment to client success is evident in their proactive communication, willingness to adapt, and continuous efforts to improve their services. Clients feel supported and valued, which fosters long-term partnerships.

    • High-Quality Project Management

      Clients commend Helpware for their excellent project management skills, timely deliveries, and responsiveness. Their ability to manage complex projects efficiently and communicate clearly stands out.

    Helpware Reviews

    Submit A Review
    All Filters

    Mkt Research & CRM Administration for Financial Services Co

    • Market Research
    • $50,000 to $199,999
    • Jan. 2017 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    4.0
    Cost
    4.0
    Willing to Refer
    4.0

    “For what we were looking for in a partner, they’ve exceeded expectations.”

    VP of Investment Banking, Financial Services Company
    Anonymous
    • Financial services
    • Thomasville, Georgia
    • 11-50 Employees
    • Phone Interview 
    • Verified

    Helpware provides outsourced workforce solutions to a financial services company. They conduct research on operators and themes within the US healthcare services space. The team also administers the CRM.

    Staffing for Wine Distributor

    • IT Staff Augmentation
    • Confidential
    • Jan. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I have been extremely impressed that HelpWare is constantly looking out for our company's best interest."

    Customer Service Manager, ONEHOPE Wine
    Hannah Scherer
    • Consumer Products
    • Santa Ana, California
    • 51-200 Employees
    • Online Review 
    • Verified

    Helpware provided staffing services to a wine business looking to find skilled employees overseas that would assist with customer support. Their team provided training services to potential hires. 

    Customer Experience Resource Augmentation for Candy Company

    • Call Center Services
    • $10,000 to $49,999
    • Sep. 2018 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    4.0

    "I know they're constantly working on fixing problems."

    Customer Experience Manager, Luxury Candy Boutique
    Anonymous
    • Consumer Products
    • Los Angeles, California
    • 51-200 Employees
    • Online Review 
    • Verified

    Helpware provided two customer experience representatives to accommodate customer requests during a busy season.

    Image Annotation for Computer Vision Software

    • $50,000 to $199,999
    • Jan. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    5.0

    "Their customer service has made the process as easy and smooth as possible for us."

    Director of Operations, Sports Analytics Firm
    Anonymous
    • Information technology
    • Canada
    • 51-200 Employees
    • Online Review 
    • Verified

    Helpware annotated thousands of images for computer vision models. They adjusted their internal tools to match the specified business process and did QA.

    Customer Service Staff for Sports Gear Rental Company

    • Call Center Services
    • $10,000 to $49,999
    • Oct. 2018 - Mar. 2019
    4.5
    Quality
    5.0
    Schedule
    4.0
    Cost
    4.0
    Willing to Refer
    4.0

    “They made quick, insightful decisions.”

    Director of Operations, Sporting Goods Retailer
    Anonymous
    • Retail
    • Stowe, Vermont
    • 1-10 Employees
    • Online Review 
    • Verified

    A dedicated resource from Helpware helped process orders, coordinate with vendors, and respond to customer inquiries.

    Customer Support for Lifestyle Product Supplier

    • Call Center Services
    • $10,000 to $49,999
    • Feb. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Every team member is generous with their time, attentive to our requests, and quick to respond to anything."

    Customer Experience Manager, Dastmalchi
    Salah Idllbi
    • Consumer Products
    • Newport Beach, California
    • 51-200 Employees
    • Online Review 
    • Verified

    Helpware provides ongoing customer service support for a consumer goods company. They answer all tickets and inquiries on several channels; process defects, refunds, and fraud claims; and log important data.

    Social Media Management for Author

    • Social Media Marketing
    • $50,000 to $199,999
    • Oct. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “They have the best project management of any team I’ve ever worked with.”

    Author, Breakthrough
    Scott Duffy
    • Media
    • Orange County, California
    • 1-10 Employees
    • Phone Interview 
    • Verified

    Helpware manages marketing coordination and social media.  They collaborated on a style guide and now operate a content calendar. The internal team creates the content, which Helpware then edits and posts.

    Customer Service via Chat

    • Custom Software Development
    • Confidential
    • Sep. 2016 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    3.0
    Willing to Refer
    5.0

    "They're dedicated to working with each individual customer."

    Assistant National Sales Manager, Squadlocker
    Maxwell McVay
    • Consumer Products
    • Phone Interview 
    • Verified

    Helpware uses ticket tracking software to triage and resolve customer inquiries and drive sales. They also help build/design online stores.

    Back Office & Digital Marketing Support for Digital Solutions Company

    • $50,000 to $199,999
    • Jan. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “They're very thorough and responsible. … They're always there for us.”

    Associate Director of Product, Digital Solutions Company
    Anonymous
    • Automotive
    • Georgia
    • 201-500 Employees
    • Phone Interview 
    • Verified

    Helpware helped set up digital marketing accounts in Bing, DoubleClick, Facebook, Google Ads, Google Analytics, and Google Tag Manager.

    Inbound, Outbound, & Back Office for Pain Management Practice

    • Call Center Services
    • Confidential
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “I can’t praise them enough. We feel like we’re their only client.”

    Director of Marketing, MidSouth Pain Treatment Center, LLC
    Felicia Klootwyk
    • Healthcare
    • Los Angeles, California
    • 11-50 Employees
    • Phone Interview 
    • Verified

    To better support new clients, Helpware handles administrative processes for a medical practice, including inbound calls, outbound calls, and document management. They also helped digitize internal operations.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    44
    Overall Review Rating
    4.8
    Source
    Clutch
    Last Updated
    October 25, 2024

    Business Entity

    Business Entity Name Helpware Inc.
    Source Delaware Division of Corporations
    Jurisdiction of Formation Delaware
    Date of Formation November 3, 2015
    Status Active
    Last Updated March 30, 2022
    ID 5867566

    Credit Report Results

    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated March 30, 2022
    Learn More About The Clutch Verification Process

    Locations (5)

    1001 - 2000

    Contact Helpware

    If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

    Connect with Helpware on Social

    Something went wrong. Please try again.