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Amazing Customer Experiences. Together.

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.

  • Min project size
    $5,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Lexington, KY
  • Year founded
    Founded 2015
  • Languages
  • Timezones

16 Languages that we service

  • Mandarin
  • English
  • Spanish
  • Arabic
  • Russian
  • Portuguese
  • Japanese
  • German
  • Korean
  • French
  • Vietnamese
  • Italian
  • Polish
  • Ukrainian
  • Romanian
  • Dutch

32 Timezones that we service

ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
AKST
Alaska Standard Time (AKST)
ART
(Arabic) Egypt Standard Time (ART)
AET
Australia Eastern Time (AET)
BST
Bangladesh Standard Time (BST)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
HST
Hawaii Standard Time (HST)
IET
Indiana Eastern Standard Time (IET)
IST
India Standard Time (IST)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
PLT
Pakistan Lahore Time (PLT)
SST
Solomon Standard Time (SST)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)

5 Locations

  • Lexington , KY
  • Kyiv , Ukraine
  • Taguig , Philippines
  • Guadalajara , Mexico
  • San Juan , Puerto Rico

No have been added yet...

    Pricing Snapshot

    Min. project size $5,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.7 /5

    What Clients Have Said

    Helpware offers competitive pricing and good value for cost, with monthly investments ranging from $2,400 to $18,000 depending on team size and services. Clients appreciate their flexibility and responsiveness, indicating strong cost-effectiveness relative to the quality of service provided.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $50,000 - $199,999 based on 33 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Helpware Review Insights

    Overall Review Rating

    4.8
    • Quality 4.8
    • Schedule 4.8
    • Cost 4.7
    • Willing to Refer 4.9

    Top Mentions

    Review Highlights

    • Areas for Improvement: Language Barriers

      Some clients have noted minor issues with language barriers and grammar, particularly with globally-based agents. However, these issues are often addressed through coaching and training.

    • Clear and Transparent Reporting

      The company provides clear and transparent reporting, which helps clients stay informed about project progress and outcomes. This transparency has been appreciated by many clients.

    • High-Quality Project Management

      Clients commend Helpware for their excellent project management skills, timely deliveries, and responsiveness. Their ability to manage complex projects efficiently and communicate clearly stands out.

    • High Level of Professionalism

      The professionalism of Helpware's team is consistently highlighted in reviews. Clients appreciate their dedication, attention to detail, and the high standards they maintain.

    • Efficient Training and Onboarding

      The company's training and onboarding processes are highly effective. Clients have noted that Helpware's team members quickly become proficient in their roles, which minimizes disruptions and ensures smooth project execution.

    • High Customer Satisfaction

      Helpware has significantly improved customer satisfaction scores for several clients. They have been able to reduce response times and enhance the overall customer experience, leading to better customer retention and satisfaction.

    Helpware Reviews

    Submit A Review
    All Filters

    BPO for Meditation App Business

    • $50,000 to $199,999
    • Mar. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Their communication is impressive."

    Former Senior Manager of Partner Success, Headspace Inc.
    Maya Latimore
    • Healthcare
    • Santa Monica, California
    • 201-500 Employees
    • Phone Interview 
    • Verified

    Helpware provides reps to support the organization’s small and medium-sized businesses (SMBs). Their work has involved automating and documenting onboarding processes.

    Support Program Dev for Volunteer Computer Software Startup

    • Call Center Services
    • Less than $10,000
    • Mar. 2020 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    3.5
    Cost
    3.5
    Willing to Refer
    5.0

    "Helpware has a great track record of working with startups."

    Volunteer, Computer Software Company
    Anonymous
    • Software
    • Lawrence, Kansas
    • 11-50 Employees
    • Online Review 
    • Verified

    Helpware is working on customer support services and establishing a 3-tier customer support program that supports users and provides quick feedback.

    Call Center Services for Professional Services Company

    • Call Center Services
    • Less than $10,000
    • Aug. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “The value we get for our money is off the charts.”

    CEO, Rocket Resume
    Anonymous
    • IT Services
    • San Jose, California
    • 1-10 Employees
    • Phone Interview 
    • Verified

    Helpware provides customer support for a resume building website. They were involved in the hiring process, and they brought on qualified services agents to handle incoming calls and field emails.

    Call Center Services for E-Learning Software Company

    • Call Center Services
    • $10,000 to $49,999
    • Aug. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are experts in customer support."

    CEO, Statecraft Simulations, LLC
    Anonymous
    • Education
    • Austin, Texas
    • 1-10 Employees
    • Online Review 
    • Verified

    Helpware provided call center services for an e-learning software company. The team provides support to students who are attempting to navigate the software.

    BPO Services for Sports Management Technology Platform

    • $50,000 to $199,999
    • Dec. 2019 - Ongoing
    4.5
    Quality
    4.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    “We greatly appreciate the fact that they’re forward-thinking and driving results constantly.”

    Director of Customer Success, SportsEngine
    Lisa Akerson
    • IT Services
    • Minneapolis, Minnesota
    • 501-1,000 Employees
    • Phone Interview 
    • Verified

    Helpware supports business processes for a sports management technology platform. They assist customers with technology to build registration profiles in order to extend hours.

    Staff Augmentation for Marketing Agency

    • IT Staff Augmentation
    • Confidential
    • Aug. 2018 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We've won some great clients using this approach!"

    SVP of Sales, Marketing Company
    Anonymous
    • Advertising & marketing
    • Charleston, South Carolina
    • 51-200 Employees
    • Online Review 
    • Verified

    Helpware buttressed the marketing efforts of an e-commerce-focused marketing agency. They helped the client craft personalized messaging for prospective clients. The team also spearheaded email campaigns.

    Customer Support & Back-Office Work for Software Company

    • Call Center Services
    • $10,000 to $49,999
    • June 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their impressive track record of organization stands out."

    Director, NitroLabs Ltd
    Anonymous
    • IT Services
    • Christchurch, New Zealand
    • 11-50 Employees
    • Online Review 
    • Verified

    Helpware provides call center services (e.g., live chat, email) to manage a software company's customer support line. They also handle customer billing and subscription-related tasks.

    Customer Service Team for Lifestyle Brand

    • Call Center Services
    • $50,000 to $199,999
    • May 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Each team member is thoughtful with their time and attentive to our requests."

    Customer Experience Assistant Manager, Vanity Planet
    Julia Fujiwara
    • Consumer Products
    • Newport Beach, California
    • 11-50 Employees
    • Online Review 
    • Verified

    Helpware provided customer support services for a lifestyle brand. This included responding to inquiries regarding order status, conducting refunds and exchanges, answering incoming calls, and more.

    Staff Augmentation for Computer Software Company

    • IT Staff Augmentation
    • $10,000 to $49,999
    • June 2018 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "They have been very helpful in addressing any of our concerns."

    CEO, BLT Global Ventures LLC
    Casey Benko
    • Software
    • Tysons Corner, Virginia
    • 11-50 Employees
    • Online Review 
    • Verified

    Helpware augmented the staff of a computer software company. Their team was responsible for account management assistance and daily operations.

    Administrative and Internal Support for Strategy Consultancy

    • $50,000 to $199,999
    • Mar. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are responsive and attentive. They understand how to make this work."

    Principal, Tri-Angular Consulting
    Roy Pellicano
    • Business services
    • New York City, New York
    • 1-10 Employees
    • Online Review 
    • Verified

    Helpware provided branding and design work for a business strategy consulting firm. Their team was an extension of the internal team, bolstering day-to-day operations.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    44
    Overall Review Rating
    4.8
    Source
    Clutch
    Last Updated
    October 25, 2024

    Business Entity

    Business Entity Name Helpware Inc.
    Source Delaware Division of Corporations
    Jurisdiction of Formation Delaware
    Date of Formation November 3, 2015
    Status Active
    Last Updated March 30, 2022
    ID 5867566

    Credit Report Results

    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated March 30, 2022
    Learn More About The Clutch Verification Process

    Locations (5)

    1001 - 2000

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