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Amazing Customer Experiences. Together.

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.

  • Min project size
    $5,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Lexington, KY
  • Year founded
    Founded 2015
  • Languages
  • Timezones

16 Languages that we service

  • Mandarin
  • English
  • Spanish
  • Arabic
  • Russian
  • Portuguese
  • Japanese
  • German
  • Korean
  • French
  • Vietnamese
  • Italian
  • Polish
  • Ukrainian
  • Romanian
  • Dutch

32 Timezones that we service

ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
AKST
Alaska Standard Time (AKST)
ART
(Arabic) Egypt Standard Time (ART)
AET
Australia Eastern Time (AET)
BST
Bangladesh Standard Time (BST)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
HST
Hawaii Standard Time (HST)
IET
Indiana Eastern Standard Time (IET)
IST
India Standard Time (IST)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
PLT
Pakistan Lahore Time (PLT)
SST
Solomon Standard Time (SST)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)

5 Locations

  • Lexington , KY
  • Kyiv , Ukraine
  • Taguig , Philippines
  • Guadalajara , Mexico
  • San Juan , Puerto Rico

No have been added yet...

    Pricing Snapshot

    Min. project size $5,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.7 /5

    What Clients Have Said

    Helpware offers competitive pricing, with monthly costs ranging from $2,400 to $3 million depending on project scope and team size. Clients consistently report good value for cost, noting high-quality service and effective communication, particularly for outsourced customer support and back-office functions.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $50,000 - $199,999 based on 34 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Helpware Review Insights

    Overall Review Rating

    4.8
    • Quality 4.8
    • Schedule 4.8
    • Cost 4.7
    • Willing to Refer 4.9

    Top Mentions

    Review Highlights

    • Commitment to Client Success

      Helpware is dedicated to exceeding client expectations by continuously looking for ways to improve their services. Their proactive approach and willingness to adapt to client needs have led to successful long-term partnerships and positive outcomes for clients.

    • Expertise in Customer Support Services

      Helpware consistently delivers high-quality customer support services across various industries, including healthcare, e-commerce, and technology. Their teams are praised for their professionalism, empathy, and ability to handle customer inquiries effectively, resulting in improved customer satisfaction scores and operational efficiency.

    • Areas for Improvement: Language and Cultural Nuances

      Some clients have noted minor challenges related to language barriers and cultural differences, which occasionally lead to miscommunication. However, Helpware is responsive to feedback and works to address these issues promptly.

    • Strong Communication and Collaboration

      Helpware's teams maintain open and effective communication with clients, using tools like Slack and Zoom for seamless collaboration. This approach fosters a sense of partnership and trust, ensuring that clients feel supported and informed throughout the engagement.

    • Proactive Problem Solving and Innovation

      Clients appreciate Helpware's proactive approach to problem-solving and their ability to innovate. They often suggest improvements and implement solutions that enhance operational efficiency and client satisfaction.

    • Scalable and Flexible Solutions

      Helpware's ability to scale resources up or down based on client needs is highly valued. They provide flexible staffing solutions, allowing businesses to manage peak workloads without compromising service quality. This adaptability is crucial for clients with fluctuating demands.

    Helpware Reviews

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    Call Center Services for Online Store Platform

    • Call Center Services
    • Confidential
    • Jan. 2013 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "When we needed a schedule adjusted, they are very quick to make the change in a way that benefits everyone."

    Senior Customer Success Representative, SquadLocker, INC
    Maria Maidana
    Verified
    • Arts, entertainment & music
    • Warwick, Rhode Island
    • 51-200 Employees
    • Online Review 
    • Verified

    Helpware provides ongoing call center services for an online store platform. The team supplies seven days a week coverage and they handle calls, chats, and other support and assistance channels.

    BPO for Meditation App Business

    • $50,000 to $199,999
    • Mar. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Their communication is impressive."

    Former Senior Manager of Partner Success, Headspace Inc.
    Maya Latimore
    Verified
    • Healthcare
    • Santa Monica, California
    • 201-500 Employees
    • Phone Interview 
    • Verified

    Helpware provides reps to support the organization’s small and medium-sized businesses (SMBs). Their work has involved automating and documenting onboarding processes.

    Support Program Dev for Volunteer Computer Software Startup

    • Call Center Services
    • Less than $10,000
    • Mar. 2020 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    3.5
    Cost
    3.5
    Willing to Refer
    5.0

    "Helpware has a great track record of working with startups."

    Volunteer, Computer Software Company
    Anonymous
    Verified
    • Software
    • Lawrence, Kansas
    • 11-50 Employees
    • Online Review 
    • Verified

    Helpware is working on customer support services and establishing a 3-tier customer support program that supports users and provides quick feedback.

    Call Center Services for Professional Services Company

    • Call Center Services
    • Less than $10,000
    • Aug. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “The value we get for our money is off the charts.”

    CEO, Rocket Resume
    Anonymous
    Verified
    • IT Services
    • San Jose, California
    • 1-10 Employees
    • Phone Interview 
    • Verified

    Helpware provides customer support for a resume building website. They were involved in the hiring process, and they brought on qualified services agents to handle incoming calls and field emails.

    Call Center Services for E-Learning Software Company

    • Call Center Services
    • $10,000 to $49,999
    • Aug. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are experts in customer support."

    CEO, Statecraft Simulations, LLC
    Anonymous
    Verified
    • Education
    • Austin, Texas
    • 1-10 Employees
    • Online Review 
    • Verified

    Helpware provided call center services for an e-learning software company. The team provides support to students who are attempting to navigate the software.

    BPO Services for Sports Management Technology Platform

    • $50,000 to $199,999
    • Dec. 2019 - Ongoing
    4.5
    Quality
    4.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    “We greatly appreciate the fact that they’re forward-thinking and driving results constantly.”

    Director of Customer Success, SportsEngine
    Lisa Akerson
    Verified
    • IT Services
    • Minneapolis, Minnesota
    • 501-1,000 Employees
    • Phone Interview 
    • Verified

    Helpware supports business processes for a sports management technology platform. They assist customers with technology to build registration profiles in order to extend hours.

    Staff Augmentation for Marketing Agency

    • IT Staff Augmentation
    • Confidential
    • Aug. 2018 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We've won some great clients using this approach!"

    SVP of Sales, Marketing Company
    Anonymous
    Verified
    • Advertising & marketing
    • Charleston, South Carolina
    • 51-200 Employees
    • Online Review 
    • Verified

    Helpware buttressed the marketing efforts of an e-commerce-focused marketing agency. They helped the client craft personalized messaging for prospective clients. The team also spearheaded email campaigns.

    Customer Support & Back-Office Work for Software Company

    • Call Center Services
    • $10,000 to $49,999
    • June 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their impressive track record of organization stands out."

    Director, NitroLabs Ltd
    Anonymous
    Verified
    • IT Services
    • Christchurch, New Zealand
    • 11-50 Employees
    • Online Review 
    • Verified

    Helpware provides call center services (e.g., live chat, email) to manage a software company's customer support line. They also handle customer billing and subscription-related tasks.

    Customer Service Team for Lifestyle Brand

    • Call Center Services
    • $50,000 to $199,999
    • May 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Each team member is thoughtful with their time and attentive to our requests."

    Customer Experience Assistant Manager, Vanity Planet
    Julia Fujiwara
    Verified
    • Consumer Products
    • Newport Beach, California
    • 11-50 Employees
    • Online Review 
    • Verified

    Helpware provided customer support services for a lifestyle brand. This included responding to inquiries regarding order status, conducting refunds and exchanges, answering incoming calls, and more.

    Staff Augmentation for Computer Software Company

    • IT Staff Augmentation
    • $10,000 to $49,999
    • June 2018 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "They have been very helpful in addressing any of our concerns."

    CEO, BLT Global Ventures LLC
    Casey Benko
    Verified
    • Software
    • Tysons Corner, Virginia
    • 11-50 Employees
    • Online Review 
    • Verified

    Helpware augmented the staff of a computer software company. Their team was responsible for account management assistance and daily operations.

    Showing 11-20 of 46 Reviews

    Services provided

    • SEO
    • Web Development
    • Pay Per click
    • Web design

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    45
    Overall Review Rating
    4.8
    Source
    Clutch
    Last Updated
    May 13, 2025

    Business Entity

    Business Entity Name Helpware Inc.
    Source Delaware Division of Corporations
    Jurisdiction of Formation Delaware
    Date of Formation November 3, 2015
    Status Active
    Last Updated March 30, 2022
    ID 5867566

    Credit Report Results

    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated March 30, 2022
    Learn More About The Clutch Verification Process

    Locations (5)

    110 W Vine St, 5th Floor Ste 17 LexingtonKY, United States 40507

    1001 - 2000

    Contact Helpware

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