Call Center Services for Online Store Platform
- Call Center Services
- Confidential
- Jan. 2013 - Ongoing
"When we needed a schedule adjusted, they are very quick to make the change in a way that benefits everyone."
- Arts, entertainment & music
- Warwick, Rhode Island
- 51-200 Employees
- Online Review
- Verified
Helpware provides ongoing call center services for an online store platform. The team supplies seven days a week coverage and they handle calls, chats, and other support and assistance channels.
Helpware's collaboration with the client helps them in saving a lot of time. The team has been accommodating to feedback and have improved communications across all teams. The team leaders meet with the client weekly. Furthermore, Mexico and Kiev meet ups are daily.