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Amazing Customer Experiences. Together.

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.

  • Gold Verified
  • $5,000+
  • < $25 / hr
  • 1,000 - 9,999
  • Founded 2015

16 Languages that we service

  • Mandarin
  • English
  • Spanish
  • Arabic
  • Russian
  • Portuguese
  • Japanese
  • German
  • Korean
  • French
  • Vietnamese
  • Italian
  • Polish
  • Ukrainian
  • Romanian
  • Dutch

32 Timezones that we service

ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
AKST
Alaska Standard Time (AKST)
ART
(Arabic) Egypt Standard Time (ART)
AET
Australia Eastern Time (AET)
BST
Bangladesh Standard Time (BST)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CNT
Canada Newfoundland Time (CNT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
CET
Central European Time (CET)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
HST
Hawaii Standard Time (HST)
IET
Indiana Eastern Standard Time (IET)
IST
India Standard Time (IST)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
PLT
Pakistan Lahore Time (PLT)
SST
Solomon Standard Time (SST)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)
Average Review Rating
4.8
Total Reviews
44
Most Common Project Size
$50,000 to $199,999
Average Referral Rating
4.9 /5

Focus

No data have been added yet...

    Locations (5)

    501 - 750

    Overall Review Rating

    4.8
    • Quality

      4.8 /5
    • Schedule

      4.8 /5
    • Cost

      4.7 /5
    • Willing to Refer

      4.9 /5
    See all 44 Reviews
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    BPO for Meditation App Business

    • $50,000 to $199,999
    • Mar. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Their communication is impressive."

    Nov 9, 2020

    Helpware provides reps to support the organization’s small and medium-sized businesses (SMBs). Their work has involved automating and documenting onboarding processes.

    Support Program Dev for Volunteer Computer Software Startup

    • Call Center Services
    • Less than $10,000
    • Mar. 2020 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    3.5
    Cost
    3.5
    Willing to Refer
    5.0

    "Helpware has a great track record of working with startups."

    Oct 12, 2020

    Helpware is working on customer support services and establishing a 3-tier customer support program that supports users and provides quick feedback.

    Call Center Services for Professional Services Company

    • Call Center Services
    • Less than $10,000
    • Aug. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “The value we get for our money is off the charts.”

    Sep 24, 2020

    Helpware provides customer support for a resume building website. They were involved in the hiring process, and they brought on qualified services agents to handle incoming calls and field emails.

    Call Center Services for E-Learning Software Company

    • Call Center Services
    • $10,000 to $49,999
    • Aug. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are experts in customer support."

    Aug 28, 2020

    Helpware provided call center services for an e-learning software company. The team provides support to students who are attempting to navigate the software.

    BPO Services for Sports Management Technology Platform

    • $50,000 to $199,999
    • Dec. 2019 - Ongoing
    4.5
    Quality
    4.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    “We greatly appreciate the fact that they’re forward-thinking and driving results constantly.”

    May 11, 2020

    Helpware supports business processes for a sports management technology platform. They assist customers with technology to build registration profiles in order to extend hours.

    Staff Augmentation for Marketing Agency

    • IT Staff Augmentation
    • Confidential
    • Aug. 2018 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We've won some great clients using this approach!"

    Feb 20, 2020

    Helpware buttressed the marketing efforts of an e-commerce-focused marketing agency. They helped the client craft personalized messaging for prospective clients. The team also spearheaded email campaigns.

    Customer Support & Back-Office Work for Software Company

    • Call Center Services
    • $10,000 to $49,999
    • June 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their impressive track record of organization stands out."

    Feb 5, 2020

    Helpware provides call center services (e.g., live chat, email) to manage a software company's customer support line. They also handle customer billing and subscription-related tasks.

    Customer Service Team for Lifestyle Brand

    • Call Center Services
    • $50,000 to $199,999
    • May 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Each team member is thoughtful with their time and attentive to our requests."

    Oct 28, 2019

    Helpware provided customer support services for a lifestyle brand. This included responding to inquiries regarding order status, conducting refunds and exchanges, answering incoming calls, and more.

    Staff Augmentation for Computer Software Company

    • IT Staff Augmentation
    • $10,000 to $49,999
    • June 2018 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "They have been very helpful in addressing any of our concerns."

    Oct 24, 2019

    Helpware augmented the staff of a computer software company. Their team was responsible for account management assistance and daily operations.

    Administrative and Internal Support for Strategy Consultancy

    • $50,000 to $199,999
    • Mar. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are responsive and attentive. They understand how to make this work."

    Oct 23, 2019

    Helpware provided branding and design work for a business strategy consulting firm. Their team was an extension of the internal team, bolstering day-to-day operations.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    43
    Overall Review Rating
    4.8
    Source
    Clutch
    Last Updated
    February 12, 2024
    Business Entity
    Business Entity Name Helpware Inc.
    Source Delaware Division of Corporations
    Jurisdiction of Formation Delaware
    Date of Formation November 2, 2015
    Status Active
    Last Updated March 29, 2022
    ID 5867566
    Payment & Legal Filings
    Bankruptcy No
    Tax Lien Filings 0
    Judgement Filings 0
    Collection Count 0
    Source Experian - Full Report

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