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Amazing Customer Experiences. Together.

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.

  • Min project size
    $5,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Lexington, KY
  • Year founded
    Founded 2015
  • Languages
  • Timezones

16 Languages that we service

  • Mandarin
  • English
  • Spanish
  • Arabic
  • Russian
  • Portuguese
  • Japanese
  • German
  • Korean
  • French
  • Vietnamese
  • Italian
  • Polish
  • Ukrainian
  • Romanian
  • Dutch

32 Timezones that we service

ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
AKST
Alaska Standard Time (AKST)
ART
(Arabic) Egypt Standard Time (ART)
AET
Australia Eastern Time (AET)
BST
Bangladesh Standard Time (BST)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
HST
Hawaii Standard Time (HST)
IET
Indiana Eastern Standard Time (IET)
IST
India Standard Time (IST)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
PLT
Pakistan Lahore Time (PLT)
SST
Solomon Standard Time (SST)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)

5 Locations

  • Lexington , KY
  • Kyiv , Ukraine
  • Taguig , Philippines
  • Guadalajara , Mexico
  • San Juan , Puerto Rico

No have been added yet...

    Pricing Snapshot

    Min. project size $5,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.7 /5

    What Clients Have Said

    Helpware offers competitive pricing and good value for cost, with monthly investments ranging from $2,400 to $18,000 depending on team size and services. Clients appreciate their flexibility and responsiveness, indicating strong cost-effectiveness relative to the quality of service provided.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $50,000 - $199,999 based on 33 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Helpware Review Insights

    Overall Review Rating

    4.8
    • Quality 4.8
    • Schedule 4.8
    • Cost 4.7
    • Willing to Refer 4.9

    Top Mentions

    Review Highlights

    • Strong Technical Expertise

      Helpware's technical support and expertise in handling various software and hardware issues are frequently highlighted. They are adept at troubleshooting and providing effective solutions, which has garnered positive feedback from clients.

    • Impressive Cultural Fit

      Helpware's ability to align with the client's company culture is frequently highlighted. Their team members are seen as a good cultural fit, which aids in smooth collaboration and project success.

    • Scalability and Resource Management

      Clients appreciate Helpware's ability to scale resources up or down as needed. Their efficient resource management and ability to provide additional support during peak times have been crucial for many clients.

    • Areas for Improvement: Language Barriers

      Some clients have noted minor issues with language barriers and grammar, particularly with globally-based agents. However, these issues are often addressed through coaching and training.

    • Effective Communication

      The company's communication is consistently praised. They maintain open and regular communication with clients, ensuring that all parties are aligned and informed. This has been a key factor in the success of many projects.

    • Proactive Approach

      Helpware's proactive approach in suggesting improvements and solutions has been beneficial for clients. They are not just reactive but also take initiative to enhance processes and outcomes.

    Helpware Reviews

    Submit A Review
    All Filters

    Customer Service Outsourcing for Parking Software Company

    • Customer Service Outsourcing
    • $1,000,000 to $9,999,999
    • Apr. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    4.0
    Willing to Refer
    5.0

    “They’re patient, professional, and polite.”

    Customer Support Team Leader, Parking Software Company
    Anonymous
    • Software
    • Roseville, Minnesota
    • 11-50 Employees
    • Phone Interview 
    • Verified

    Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for end clients.

    Customer Support Services for Grocery Delivery Company

    • Call Center Services
    • Confidential
    • Nov. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "The leadership team has taken our current processes, learned them quickly, and trained the new teammates."

    Customer Care Manager, Grocery Delivery Company
    Anonymous
    • Consumer Products
    • New York City, New York
    • 51-200 Employees
    • Online Review 
    • Verified

    Helpware provides customer support services to a grocery delivery firm. They've deployed over 30 agents to provide support in the client's email, text messages, and social media channels.

    Video Labeling For IoT Company

    • Business Consulting
    • $1,000,000 to $9,999,999
    • Dec. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    “Helpware excels at project management.”

    Vendor Manager, Samsara
    Cameron Ryther
    • Software
    • Phone Interview 
    • Verified

    An IoT company hired Helpware to handle their video labeling efforts.

    Customer Support for Custom Meal Service Provider

    • Application Management & Support HR Consulting
    • $10,000 to $49,999
    • Nov. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "I always feel highly supported by the team leads and I really appreciate their attentiveness."

    Customer Experience Manager, Chowbotics by DoorDash
    Lauren Bundy
    • Food & Beverages
    • Hayward, California
    • 5,001-10,000 Employees
    • Online Review 
    • Verified

    Helpware provides customer support for a custom meal service provider's geographically diverse clientele. Their aim is to increase the client's coverage of time zones with more agents.

    Centralization Process & Outsourcing Svcs for Treatment Firm

    • $200,000 to $999,999
    • Jan. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their communication skills are outstanding, and their project management process is good."

    CMO, Pain Treatment Center
    Andy S.
    • Healthcare
    • Southaven, Mississippi
    • 51-200 Employees
    • Phone Interview 
    • Verified

    Helpware helped a treatment center centralize their processes by identifying their training needs and performance metrics. They continue to provide outsourcing services to the company.

    Call Center Services for Nonprofit Organization

    • Call Center Services
    • $200,000 to $999,999
    • Mar. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "I've been most impressed by their enthusiastic and proactive approach."

    Director of Operations, Vaccinate The States
    Kim Vandiver
    • Nonprofit
    • San Francisco, California
    • 11-50 Employees
    • Online Review 
    • Verified

    Helpware handles call center services for a nonprofit organization. The team provides daily operational support, making outbound calls to pharmacies and clinics to gather COVID-19 vaccination data.

    Call Center Services for Resume Builder Website

    • Call Center Services
    • Confidential
    • Aug. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "We appreciate most just how flexible they were in working with a smaller, but rapidly growing, business."

    Customer Service & Operations Manager, Rocket Resume
    Anonymous
    • Media
    • San Francisco, California
    • 1-10 Employees
    • Online Review 
    • Verified

    Helpware provides ongoing call center services for a resume builder website. The team provides product support and technical troubleshooting via email and phone channels.

    Design & SMM for Graphic Design Firm & Online Shop

    • Social Media Marketing
    • Less than $10,000
    • May 2020 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    4.5

    "They seem to have a resource for any skill I need."

    Owner & Creative Director, EnZed Design, LLC
    Helen Young
    • Advertising & marketing
    • Denver, Colorado
    • 1-10 Employees
    • Online Review 
    • Verified

    Helpware provides ongoing design and social media marketing for a graphic design firm and online shop. The team was hired to provide design and production assistance, as well as create a social media plan.

    Call Center Services for Online Store Platform

    • Call Center Services
    • Confidential
    • Jan. 2013 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "When we needed a schedule adjusted, they are very quick to make the change in a way that benefits everyone."

    Senior Customer Success Representative, SquadLocker, INC
    Maria Maidana
    • Arts, entertainment & music
    • Warwick, Rhode Island
    • 51-200 Employees
    • Online Review 
    • Verified

    Helpware provides ongoing call center services for an online store platform. The team supplies seven days a week coverage and they handle calls, chats, and other support and assistance channels.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    44
    Overall Review Rating
    4.8
    Source
    Clutch
    Last Updated
    October 25, 2024

    Business Entity

    Business Entity Name Helpware Inc.
    Source Delaware Division of Corporations
    Jurisdiction of Formation Delaware
    Date of Formation November 3, 2015
    Status Active
    Last Updated March 30, 2022
    ID 5867566

    Credit Report Results

    International Credit Risk Assessment Moderate Risk
    Source Creditsafe
    Last Updated March 30, 2022
    Learn More About The Clutch Verification Process

    Locations (5)

    1001 - 2000

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