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Amazing Customer Experiences. Together.

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.

  • Gold Verified
  • $5,000+
  • < $25 / hr
  • 1,000 - 9,999
  • Founded 2015

16 Languages that we service

  • Mandarin
  • English
  • Spanish
  • Arabic
  • Russian
  • Portuguese
  • Japanese
  • German
  • Korean
  • French
  • Vietnamese
  • Italian
  • Polish
  • Ukrainian
  • Romanian
  • Dutch

32 Timezones that we service

ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
AKST
Alaska Standard Time (AKST)
ART
(Arabic) Egypt Standard Time (ART)
AET
Australia Eastern Time (AET)
BST
Bangladesh Standard Time (BST)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CNT
Canada Newfoundland Time (CNT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
CET
Central European Time (CET)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
HST
Hawaii Standard Time (HST)
IET
Indiana Eastern Standard Time (IET)
IST
India Standard Time (IST)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
PLT
Pakistan Lahore Time (PLT)
SST
Solomon Standard Time (SST)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)
Average Review Rating
4.8
Total Reviews
42
Most Common Project Size
$10,000 to $49,000
Average Referral Rating
4.9 /5

Focus

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    Locations (5)

    501 - 750

    Overall Review Rating

    4.8
    • Quality

      4.8 /5
    • Schedule

      4.9 /5
    • Cost

      4.7 /5
    • Willing to Refer

      4.9 /5
    See all 42 Reviews
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    Customer Support Services for Grocery Delivery Company

    • Call Center Services
    • Confidential
    • Nov. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "The leadership team has taken our current processes, learned them quickly, and trained the new teammates."

    May 1, 2023

    Helpware provides customer support services to a grocery delivery firm. They've deployed over 30 agents to provide support in the client's email, text messages, and social media channels.

    Video Labeling For IoT Company

    • Business Consulting
    • $1,000,000 to $9,999,999
    • Dec. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    “Helpware excels at project management.”

    Oct 3, 2022

    An IoT company hired Helpware to handle their video labeling efforts.

    Call Center Services for Digital Government Partner

    • Call Center Services
    • $10,000,000 +
    • Oct. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Helpware has consistently exceeded expectations even when we have special support needs."

    Jun 6, 2022

    Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications.

    Customer Support for Custom Meal Service Provider

    • Application Management & Support HR Consulting
    • $10,000 to $49,999
    • Nov. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "I always feel highly supported by the team leads and I really appreciate their attentiveness."

    Feb 4, 2022

    Helpware provides customer support for a custom meal service provider's geographically diverse clientele. Their aim is to increase the client's coverage of time zones with more agents.

    Centralization Process & Outsourcing Svcs for Treatment Firm

    • $200,000 to $999,999
    • Jan. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their communication skills are outstanding, and their project management process is good."

    Aug 18, 2021

    Helpware helped a treatment center centralize their processes by identifying their training needs and performance metrics. They continue to provide outsourcing services to the company.

    Call Center Services for Nonprofit Organization

    • Call Center Services
    • $200,000 to $999,999
    • Mar. 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "I've been most impressed by their enthusiastic and proactive approach."

    Jun 1, 2021

    Helpware handles call center services for a nonprofit organization. The team provides daily operational support, making outbound calls to pharmacies and clinics to gather COVID-19 vaccination data.

    Call Center Services for Resume Builder Website

    • Call Center Services
    • Confidential
    • Aug. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "We appreciate most just how flexible they were in working with a smaller, but rapidly growing, business."

    Apr 29, 2021

    Helpware provides ongoing call center services for a resume builder website. The team provides product support and technical troubleshooting via email and phone channels.

    Design & SMM for Graphic Design Firm & Online Shop

    • Social Media Marketing
    • Less than $10,000
    • May 2020 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    4.5

    "They seem to have a resource for any skill I need."

    Jan 13, 2021

    Helpware provides ongoing design and social media marketing for a graphic design firm and online shop. The team was hired to provide design and production assistance, as well as create a social media plan.

    Call Center Services for Online Store Platform

    • Call Center Services
    • Confidential
    • Jan. 2013 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "When we needed a schedule adjusted, they are very quick to make the change in a way that benefits everyone."

    Dec 17, 2020

    Helpware provides ongoing call center services for an online store platform. The team supplies seven days a week coverage and they handle calls, chats, and other support and assistance channels.

    BPO for Meditation App Business

    • $50,000 to $199,999
    • Mar. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Their communication is impressive."

    Nov 9, 2020

    Helpware provides reps to support the organization’s small and medium-sized businesses (SMBs). Their work has involved automating and documenting onboarding processes.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    41
    Overall Review Rating
    4.8
    Source
    Clutch
    Last Updated
    October 3, 2023
    Business Entity
    Business Entity Name Helpware Inc.
    Source Delaware Division of Corporations
    Jurisdiction of Formation Delaware
    Date of Formation November 2, 2015
    Status Active
    Last Updated March 29, 2022
    ID 5867566
    Payment & Legal Filings
    Bankruptcy No
    Tax Lien Filings 0
    Judgement Filings 0
    Collection Count 0
    Source Experian - Full Report

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