We've Got Your Back!
At Helpware, we help you scale your business efficiently across your operations team.
We call it Operational Excellence: the crossroads between a low-cost structure and high-quality output from your team.
Employee costs are the highest cost that any business has. We help our clients save over 60% of their operating costs for every team member that Helpware sources and manages for you. That usually translates to $30-40k in operating costs that is saved per person per year! Imagine finding this new budget, and putting it towards your customer acquisition efforts to accelerate the growth of your business.
PEOPLE AS A SERVICE
We call it “People As A Service” and help you build and manage a remote team of people who become an extension of your team.Our structured approach is metrics driven. We like to start with the end in mind, and collaborate with you to say: “what does success look like for you?”
We align around KPIs that are important for you to measure success, and measure our daily performance against those KPIs through scorecards for each team member so you have full visibility and transparency of your team’s performance on a daily basis.
Our team structure has management and quality control built-in. In addition to your team members, we add in a Customer Success Manager (CSM), Team Leads, Project Managers and Team Leads at no additional cost to you.We organize in small teams, with management built-in so we can respond to the needs of your business quickly.
Our transparent approach, combined with open daily communication creates a shared culture and results in a high-quality output from the team that we build with you while keeping your costs low.
This is the core of how we help you achieve Agile Operations.