Helium Services

BACKGROUND

Introduce your business and what you do there.

I’m the lead service technician and manager for a heating and air conditioning company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Helium Sites?

We wanted to expand our online presence and didn’t have an existing website.

SOLUTION

What was the scope of their involvement?

Helium Sites has designed and developed our website from scratch and helped manage our Google listings. They’ve integrated a communication system so that anytime we get an email or message through our website, it immediately goes to my phone so we’re up to date with any contact from our customers.

Additionally, they ensure our hours are up to date and manage any pictures we need to upload.

What is the team composition?

We’ve worked with two team members. I’m not sure if there are more people involved in the project.

How did you come to work with Helium Sites?

I spoke to a few other people that used them in the past and were satisfied with their work. We also looked at some of the work they’d done for others. We decided to give them a chance based on those recommendations.

How much have you invested in them?

We spend roughly $100 a month.

What is the status of this engagement?

We contacted them in December 2018, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re impressed with the website; it has been good for us. In general, we’ve been very pleased with their work so far. We didn’t have a website before, so we’ve had a lot more engagement and gained many customers. Now, people find our website and contact us through it. Moreover, having the communication system integration has streamlined the process, and inquiries go directly to us.

How did Helium Sites perform from a project management standpoint?

They’re very open with communication. We can get a hold of them anytime we have questions or issues. The team is responsive, and it really helps to have people we can rely on and trust to handle things for us. They go through everything with us, so we always know what’s happening.

We usually communicate through email, phone calls, or texts.

What did you find most impressive about them?

Their responsiveness is their strongest point. Helium Sites gets back to us with questions or concerns almost immediately, and they address or answer them on the spot.

Are there any areas they could improve?

No, there’s nothing I can’t think of. They’ve done everything we’ve asked them with quality and good customer service — that’s all we could ask from anybody.

Do you have any advice for potential customers?

Just hire them. Helium Sites does good work and communicates well. My only advice is to tell them exactly what you want. You should have a plan for how you want to represent your organization; then, they’ll present what they think is the best idea, and you’ll go forward from there.