Hatom

BACKGROUND

Introduce your business and what you do there.

I’m the project coordinator and spokesperson for AMJ. We organize annual symposiums in Kosovo and worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hatom?

We had more than 400–500 people participating in our symposiums from various companies, ethnicities, government delegates, and NGOs. We had problems managing the registration and invitation processes, which we did manually.

SOLUTION

What was the scope of their involvement?

Hatom handled our entire digital presence. They organized our data, gave us statistical insights, created a digital printer, and handled our registration via QR codes. Hatom created a web app with mobile app features from scratch. They created a database that could be used online and offline. They also built mobile apps for Android and iOS.

The team provided a practical idea for the project. For example, if someone from the government was invited to our symposium, they could confirm their attendance. We’d receive an email confirmation, and a registration card would be printed for them. Hatom also created a solution for scanning QR codes.

What is the team composition?

We were in contact with 12–15 people from Hatom.

How did you come to work with Hatom?

Some friends referred Hatom to me. I checked them out on Google and saw that they were client-friendly, flexible, and willing to meet outside of working hours. I also liked that they had finished all their projects on time. We had a demo installation where we could check things and discuss bugs with them; that practical demo helped us a lot.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked with Hatom from January–April 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Without Hatom’s help, we would’ve had only 107 participants. With their help, the number of participants increased 4–5 times.

How did Hatom perform from a project management standpoint?

They were very friendly. Hatom assigned a practical person to contact us throughout the project. They adjusted to everything we wanted, and they customized everything for us.

We had more in-person meetings and some Google Meet calls. The frequency of the meetings depended on us.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to Leutrim.

What did you find most impressive about them?

Other companies usually don’t finish projects on time. Hatom was impressive because they finished the project ahead of schedule.

Are there any areas they could improve?

I only have good words for them.

Do you have any advice for potential customers?

Trust Hatom and the process. That will lead you to success.

BACKGROUND

Please describe your company and position.

I am the CEO of Artec

Describe what your company does in a single sentence.

Architectural studio

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hatom to accomplish?

• The goal was to create a high-performance website for an architecture company, focusing on optimizing load times, enhancing user experience, and effectively showcasing their portfolio, aligning with the firm's design excellence.

SOLUTION

How did you find Hatom?

Referral

Why did you select Hatom over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Hatom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website Management and Support Services for Architectural Studio:

• Round-the-Clock Support: Providing continuous monitoring and support to promptly address any issues and ensure the website's smooth operation at all times.
• Rapid Response Service: Committed to quick turnaround times for updates, bug fixes, and client requests to maintain optimal website performance.
• Design and Content Updates: Regularly updating project portfolios, blog posts, and company news to keep the site engaging and up-to-date with the latest developments.
• Security and Software Maintenance: Conducting regular security audits and implementing software updates to safeguard the website and its data from vulnerabilities.
• Performance and Speed Optimization: Ensuring the website is optimized for fast loading times and efficient operation, enhancing the user experience for visitors.
• Client Interaction Management: Efficiently managing inquiries, feedback, and support requests to foster strong client relationships and maintain clear communication.
• Content Management: Handling updates to project descriptions, images, and other content to showcase the studio's work effectively and attract potential clients.
• Integration with Industry Tools: Managing and maintaining connections with essential third-party tools, such as design software integrations, project management platforms, and marketing automation systems.
• User Experience Improvement: Continuously refining the website's design and functionality based on user feedback and analytics to ensure an intuitive and engaging experience for all visitors.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success was measured by faster load times, improved SEO, increased user engagement, lower bounce rates, and positive client feedback, leading to higher conversions and showcasing the architecture firm's work more effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management and Delivery:

• The architectural studio demonstrated exceptional project management throughout our engagement. They consistently delivered all project items on time, adhering to the agreed-upon deadlines. Their organized and structured approach to managing tasks ensured that every phase of the project was completed efficiently and without unnecessary delays.

Responsiveness to Needs:

• The team was highly responsive to our needs, showing flexibility and adaptability.
• They maintained open lines of communication, quickly addressing any questions or concerns that arose. Whether it was a minor adjustment or a significant change, they were proactive in understanding our requirements and implemented solutions that aligned with our goals.
• Their willingness to accommodate last-minute requests and their ability to pivot when necessary were instrumental in the success of the project.

What was your primary form of communication with Hatom?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out as most impressive about Hatom, the software development company, was their deep commitment to understanding and bringing our architectural studio's vision to life. Their unique ability to combine technical expertise with a strong sense of design was truly remarkable. They didn’t just deliver a functional website—they created an engaging online presence that reflected the essence of our studio’s work.

Hatom’s attention to detail, from the UX to the integration of design elements, showed their dedication to quality. Their proactive approach and consistent communication ensured that every aspect of the project aligned with our expectations, making them a standout partner in the development process.

Are there any areas for improvement or something Hatom could have done differently?

While our experience with Hatom was overwhelmingly positive, one area for potential improvement could be increasing their vigilance regarding unique design elements. We've noticed that some companies have adopted designs and structures very similar to what Hatom developed for us.

While we are proud of the work that Hatom has done, ensuring that our design remains distinctive and not easily replicated would help maintain the uniqueness of our brand. Enhanced efforts in protecting and differentiating our design could be beneficial moving forward.

BACKGROUND

Please describe your company and position.

I am the CEO of a cosmetics company 

Describe what your company does in a single sentence.

Beauty products and services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hatom to accomplish?

• Create a website

SOLUTION

How did you find Hatom?

Referral

Why did you select Hatom over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Hatom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• 24/7 Support: Always available to address issues and ensure the website runs smoothly.
• Super Responsive Service: Quick response times to handle updates, fixes, and customer requests.
• E-commerce Maintenance & Feature Development: Ongoing maintenance and development of new features to keep the site fresh and functional.
• Security & Updates: Regular security checks and software updates to protect the site and its users. 
• Performance Optimization: Ensuring the site loads quickly and runs efficiently for a better user experience. 
• Communication Management: Handling inquiries, feedback, and support tickets to maintain effective customer communication.
• Content Management: Updating and managing product listings, descriptions, and images to keep the site current and engaging. 
• Integration Support: Connecting and maintaining integrations with third-party services like payment gateways, shipping providers, and marketing tools.
• User Experience Enhancements: Continuously improving the website’s design and functionality based on user feedback and analytics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are impressed with the team's work.

• They've boosted customer satisfaction, expedited issue resolution, improved site performance, and added valuable features.
• Order processing is smoother, content is accurate, and site traffic has increased.
• Conversion rates are up, security issues have dropped, and their analytics have proven very useful.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was excellent. Always respoinding in timely manner and delivering at the promised time.

What was your primary form of communication with Hatom?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their approach to client satisfaction and their responsivness was the greatest thing of course along with their professionalism.

Are there any areas for improvement or something Hatom could have done differently?

No