HappyParcel Inc.

BACKGROUND

Please describe your company and your position there.

CEO & Founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HappyParcel Inc., and what were your goals?

We needed a good fulfillment center and shipping service so we decided to go with HappyParcel because they offered quite good prices in the US market.

SOLUTION

How did you select this vendor and what were the deciding factors?

Mainly the how well they are communicating with their clients and the prices of fulfilling the products.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It was a very easy & fast onboarding process, shortly I was able to send the products to their fulfillment center and they pretty much did everything else to make sure that my website & their system sync up properly so they could see the orders and ship the products right away.

How many people from the vendor's team worked with you, and what were their positions?

Mainly 3 - my account manager and then 2 fulfillment center employees that overlook all of my shipments.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Most of the orders were shipped on time and everything seem normal.

Describe their project management style, including communication tools and timeliness.

They communicate quite fast, they are flexible with using both phone and email for communication so I was super happy about it.

What did you find most impressive or unique about this company?

Their communication style is very versatile and fast.

Are there any areas for improvement or something they could have done differently?

Yes, EU shipping prices weren't the best, but if you're in the US market they offer pretty good prices.

BACKGROUND

Please describe your company and your position there.

I'm an inventory manager of an e-commerce company group. We launch new projects constantly.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HappyParcel Inc., and what were your goals?

Our main goal is kitting and fulfilling our various subscription boxes.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this vendor after noticing a great attention to customer's need and clear communication. What we can expect and what we cannot. Price is also reasonable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We interact daily about the fulfillment and app issues, everything is solved very smooth and fast. If something takes more time than expected - we are updated right away.

How many people from the vendor's team worked with you, and what were their positions?

We have 3 points of contact with Happy Parcel: a warehouse manager, project manager and a great delivery specialist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All our requests are fulfilled in a 24 hours time. It's amazing.

Describe their project management style, including communication tools and timeliness.

We mostly use email messages to solve issues, in extraordinary cases we use video calls.

What did you find most impressive or unique about this company?

We're very impressed with the way they process new tasks. We ask to do something - the next day they say it's done.

Are there any areas for improvement or something they could have done differently?

Sometimes we struggle with special express orders for our influencers as they take too long to deliver, but we are working on a solution for this with Happy Parcel.

BACKGROUND

Please describe your company and your position there.

I'am co-owner and executive in private label cosmetics and food supplements business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HappyParcel Inc.?

Order fulfilment services

SOLUTION

How did you select this firm and what were the deciding factors?

Their flexibility, speed, attitude, and professionalism are the main reason we have worked with them.

Describe the project in detail and walk through their service package.

cant tel much about the systems, but they work well.

How many resources from the vendor's team worked with you, and what were their positions?

Warehouse positions, at-least 5 people.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Integration of systems into fulfilment systems is very fast and smooth. They have processed how to test all new SKU's we need to add and extremely low % of mistakes during the fulfilment process.

How effective was the workflow between your team and theirs?

Was and smooth. All processes clearly described and works well.

What did you find most impressive or unique about this company?

open minded. Never hear an answer - impossible.

Are there any areas for improvement or something they could have done differently?

Would mention anything. I think they are always ahead of us.