What evidence can you share that demonstrates the impact of the engagement?
We’re extremely satisfied. The quality has been top-notch. Hack Soft understood how our product would be used and accounted for the new demands and expectations of our consumers. This speaks a lot for the intelligence of the team.
They built a product that was useful the first time around, rather than us having to redo portions of it or fix mistakes and issues that weren’t anticipated. They were quick to anticipate and communicate any points of concern and to provide better alternatives. They’re forward-thinking, they anticipate issues before they arise, and they communicate those with us effectively.
How did Hack Soft perform from a project management standpoint?
They were fantastic; no issues whatsoever. The project management was top-notch, the communication was effective and quick, and I wasn't ever waiting on them for anything; most of the time, they were waiting on me.
They were quick to set reasonable deadlines and let us know about any delays, explaining the cause behind them. They were also quick to respond, quick to assemble a team, and good about projecting and anticipating issues. The team I’m working with is fairly well-versed in product development and at foreseeing issues that may come up. They were able to bring up things we hadn’t thought about, which saved us a lot of time and effort.
What did you find most impressive about them?
The project manager assembled the most effective team for accomplishing the task and distributed the workload appropriately. I didn’t have to worry about delegating. The project went smoothly, from an organizational perspective.
Are there any areas they could improve?
They could move to the U.S. Though, in truth, their location hasn’t been a detractor at all.
Do you have any advice for future clients of theirs?
I would come up with as clear a vision as possible of what the end-result is desired to be. Share that fully with the team so that they can keep it in mind throughout the project. This way, small, important components will be built out in-line with the overarching goal. This will eliminate any sort of confusion, mismanagement, or misallocation of efforts on their part. Having a clear vision of the product goes a long way.
It all comes back to communication vision. One of our founders is well-versed in product design and knows exactly how to arrange and set things up appropriately.