Groovy Technoweb Pvt. Ltd.

BACKGROUND

Please describe your company and position.

I am the CEO of Swiss Trust Layer AG

Describe what your company does in a single sentence.

Welcome to Swiss Trust Layer AG — your partner for tamper-evident digital authenticity and copyright protection. Protect your digital assets — Switzerland's certified solution for copyright, authenticity, and legal security. Whether you're a creator, agency, business, or institution, our platform makes it easy to seal, verify, and defend your content — globally and in court. With Swiss Trust Layer, you can easily certify images, videos, music, documents, and contracts with just a few clicks. Each asset receives a unique, tamper-evident seal stored with a Swiss-certified timestamp for maximum legal protection.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Groovy Technoweb Pvt. Ltd. to accomplish?

• Web Developing
• API & SDK Building
• Mobile Application
• Sealing Service Zertes / Eidas

SOLUTION

How did you find Groovy Technoweb Pvt. Ltd.?

Other

Why did you select Groovy Technoweb Pvt. Ltd. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Groovy Technoweb Pvt. Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Groovy Technoweb has been an outstanding tech partner for my IP protection platform, SealMyIdea. The team is technically strong, communicative, and genuinely invested in the product — not just executing tasks. They've earned a true partnership with us. Highly recommended for founders who want a team that thinks like co-founders. ⭐⭐⭐⭐⭐

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Groovy Technoweb has been an exceptional technical partner for building SealMyIdea — a copyright protection platform. I've worked with them since mid-2025, and the quality of both the work and the collaboration has been outstanding. What stands out: they don't just build what you tell them to. They understand the business behind the product and contribute meaningfully. The communication is consistent, the delivery is reliable, and the team genuinely cares about the outcome. We've evolved from a client-vendor relationship to a true partnership — which says everything about the trust they've earned. I'd strongly recommend Groovy to any founder who wants a development team that's as invested in the product as they are.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I've been working with Groovy Technoweb since mid-June 2025 on SealMyIdea — a copyright and intellectual property protection platform. Finding a technical partner for a trust-critical product like this is not easy, and I'm glad I found Groovy. From the very beginning, the team demonstrated a deep understanding of what we were building.

What was your primary form of communication with Groovy Technoweb Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nauman and the developers didn't just execute tasks — they understood the product vision, asked intelligent questions, and contributed ideas that genuinely improved the outcome. What makes Groovy different is the ownership mindset. Every sprint, every delivery, every communication felt like it came from people who cared about the product succeeding — not just clearing tickets. In a world where offshore development often feels transactional, this was refreshing. The communication has been transparent throughout. When there were challenges, they communicated clearly and resolved them without drama. The delivery has been consistent and the quality is solid. We've also set up a partnership model — which tells you how much I trust this team. I'm not just a client; we're building something together, and that alignment is visible in every piece of work they deliver. If you're a founder who needs a team that thinks and acts like co-founders — Groovy Technoweb is a genuine recommendation from me. 5 stars, without hesitation.
Are there any areas for improvement or something Groovy Technoweb Pvt. Ltd. could have done differently?

No, good Team and Partner, so we have been doing business since 15+ Years 

BACKGROUND

Please describe your company and position.

I am the Founder of Minding Life Ltd

Describe what your company does in a single sentence.

We train people to be more mindful using innovative and award-winning techniques.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Groovy Technoweb Pvt. Ltd. to accomplish?

• Rebuilt the minding app in android and iOS
• Refine and improve how the app works
• Add new features

SOLUTION

How did you find Groovy Technoweb Pvt. Ltd.?

• Online Search
• Clutch Site

Why did you select Groovy Technoweb Pvt. Ltd. over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Groovy Technoweb Pvt. Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

My old coder disappeared with my source code, so I was very stressed and wanted someone to rebuild my app while making it available on Android and iOS. 

Here's a summary of the work:

• Rebuild the 5 different stages covering different aspects of mental well-being, including soothing stress, building resilience and emotional balance and softening the inner critic 
• Implement a new visual dynamic that brings to life the user journey and highlights the ever-changing, ever-different qualities of mindfulness.
• Create a new donation-based payment process, and remove any reference to a subscription. People don't need another subscription in their life 
• Create new custom animations and effects. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

2 elements:

• I wanted to have my old app back
• I wanted to build on how it works with various new features and augmentations  

I now have both of those things! 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I was a challenging client to work with as I was very ambitious with my timings and devivered assets late - groovy handled me well and were always very responsive to this.  I was very particular about how I wanted the app to look and feel, and they kept working until we achieved this.

What was your primary form of communication with Groovy Technoweb Pvt. Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

• They are very very very hard working.
• They are friendly and pleasant to work with
• They keep trying when things go wrong to make it right again 

Are there any areas for improvement or something Groovy Technoweb Pvt. Ltd. could have done differently?

The language barrier can be a challenge sometimes. 

BACKGROUND

Please describe your company and position.

I am the Managing Director of a wellness & fitness company 

Describe what your company does in a single sentence.

We are a US-based online health and wellness marketplace, connecting customers globally with top-rated service providers for seamless and secure bookings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Groovy Technoweb Pvt. Ltd. to accomplish?

• Build a global online booking platform for health and wellness with emphasis on performance, scalability, and security.
• Deliver a fast-loading, high-traffic website with robust security and thorough QA for reliability.

SOLUTION

How did you find Groovy Technoweb Pvt. Ltd.?

Clutch Site

Why did you select Groovy Technoweb Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Company values aligned
• Appeared professional and responsive

How many teammates from Groovy Technoweb Pvt. Ltd. were assigned to this project?

Initially assigned 12 resources, but none were DevOps. Groovy later reduced staff without notice.

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Groovy to build an online booking platform for our health and wellness marketplace globally starting with the US and Canada, with an emphasis on performance, scalability, and security. Deliverables included a fast-loading website, the ability to handle high traffic, and robust security against potential attacks. We also required thorough quality assurance to ensure reliability across devices and browsers. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Progress was consistently hindered by Groovy's inadequate QA processes, leading to persistent bugs and delays. Despite assurances that issues would be resolved after payment, many bugs remained unresolved. Eventually, Groovy ceased work on our project, citing the excessive number of bugs in the product they delivered. Their claim that "bugs are normal in the industry" failed to justify the extensive backlog and unmet requirements.

Ultimately, Groovy delivered a product riddled with hundreds of unresolved issues and demanded sign-off for payment, leaving us with an incomplete and dysfunctional platform. This lack of professional accountability and integrity resulted in significant losses of time, money, and trust.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Groovy generally delivered on time and made an effort to meet deadlines, though they occasionally struggled, requiring multiple follow-ups from our team due to lapses in communication. While deadlines were met, the quality of work often required further corrections, which diminished the overall impact of their timeliness and efficiency. We had to address their QA issues on multiple occasions, though some improvements were seen over time.

What was your primary form of communication with Groovy Technoweb Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciated their ambition and bravery in taking on challenging requirements. However, many aspects of the scope required expertise they lacked, leading to significant R&D time that we ultimately had to pay for due to their inexperience.

Are there any areas for improvement or something Groovy Technoweb Pvt. Ltd. could have done differently?

Honesty and accountability will go a long way in fostering a long term relationship. 

BACKGROUND

Please describe your company and position.

I am the CEO of Happy Kamper

Describe what your company does in a single sentence.

2-sided marketplace for parents looking to book activities for their children outside of school.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Groovy Technoweb Pvt. Ltd. to accomplish?

• Build a React Native mobile app MVP for our marketplace
• Build a landing page for our app

SOLUTION

How did you find Groovy Technoweb Pvt. Ltd.?

Clutch Site

Why did you select Groovy Technoweb Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Groovy Technoweb Pvt. Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Built a mobile application MVP for our 2 sided marketplace for parents looking to find and book activities for their children outside of school. Scope of work included:

• Google and facebook authentication integration
• Self-service onboarding and registration flow for parents and activity providers
• Ability to search, sort, and filter activities based on parent preferences
• Ability for parents to review activity details
• Enrollment flow for parents to schedule and pay for activities
• Integration with 3rd party payment processing system (Xendit)
• Issuance of QR codes for entry into activities and the ability for providers to scan QR codes to confirm enrollments
• Integration to whatsapp for OTPs and customer service tool to manage support requests
• Provider self-service management of their activities, prices and schedules
• Ability for providers to monitor incoming bookings and an internal wallet to track their earnings
• Email and push notifcation capabilities for parents and providers
• Creation of landing page to educate potential users and drive app downloads
• Admin portal to manage vetting and approvals of new providers/activities, monitor enrollments, management of provider payouts, and system configurations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We built a fully functional app in a relatively short period of time and they stayed within the budget I had set. We launched in early June and over the course of the last 3 weeks have onboarded 30 providers and have over 800 app downloads and users booking activities on our app every day. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our PM, Rahul, is very responsive to anything I need and is good about keeping me in the loop in regards to estimates on time and cost required to incorporate new things. He is responsive to feedback and good about setting up calls with the team whenever needed to talk things through. 

What was your primary form of communication with Groovy Technoweb Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What attracted me to Groovy initially was how detailed they were with their initial proposal. They took my requirements and broke down an easy to understand plan that included time and cost estimations and made it easy to modify the scope and see how that would impact the project. Additionally, Krunal, their CEO is very friendly and knowledgeable and offered great feedback and advice and has been in touch at various points throughout the project to offer additional suggestions.
Finally, I will say that they have been very flexible with me throughout this project, as we had to look to expand scope in certain areas based on things we learned about the market or needs of our providers. They've been very transparent in terms of what these scope changes will mean in terms of impacts to delivery dates and costs associated. 

Are there any areas for improvement or something Groovy Technoweb Pvt. Ltd. could have done differently?

It took us some time initially to get into a proper development flow with the team, but I think that's pretty normal with any development project. I also think we could have improved some aspects of the testing of the application, but to be fair we didn't have great documentation for the testing team to go off of either, so this is understandable as well. They did an excellent job given the limited resources, time, and costs associated with the project.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Cool Gurumantra Exam Mentoring Solutions Pvt Ltd

Describe what your company does in a single sentence.

Providing Online cum Offline Classes and Guidance for Various Competition Examinations in India

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Groovy Technoweb Pvt. Ltd. to accomplish?

• Making a WebPage and Mobile Application for providing Online Test Series
• Making a complete Mobile Application and Web Page for providing Online Live and Recorded Lectures
• Integrating Online Purchase of the classes and Test Series on the Mobile App

SOLUTION

How did you find Groovy Technoweb Pvt. Ltd.?

• Online Search
• Clutch Site

Why did you select Groovy Technoweb Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Groovy Technoweb Pvt. Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The targets involved Making a web page and full fledged Mobile Application withe commerce integration to provide :

1. Online Test Series for UPSC CSE Aspirants
2. Online Lectures both in Live and and Recorded versions(To be stored in cloud) for the aspirants.
3. Providing options for purchasing individual lectures as well giving complete flexibility and choice to the students.
4. Uploading the Mobile applications on Google Playstore and App Store
5. Application testing and support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1.  All the targets were finished in a time bound fashion.
2. Regular meetings were conducted on a weekly basis providing demonstrations and solving the doubts
3. The APK Links were provided for testing
4. Doubts were taken up actively and were solved very quickly
5. Application was developed and uploaded successfully on the Play Store and App store

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The targets were done and delivered as per the expected timeline.Weekly meetings were conducted to take our feedback. Every single doubt was tackled in a professional manner.And the biggest asset was the guidance throughout the project as to how should we proceed. We were offered choices as to which method and software integrations would be the most efficient and best for our application.

Overall an awesome experience of working in team like spirit with them.A big thumbs up to them for their future endeavours.Throughout the project it was a seamless experience.

What was your primary form of communication with Groovy Technoweb Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Team work spirit and Time bound project delivery.

Are there any areas for improvement or something Groovy Technoweb Pvt. Ltd. could have done differently?

Everything is already very best

BACKGROUND

Please describe your company and position.

I am the Manager of Dottie

Describe what your company does in a single sentence.

Dottie is a datingwebsite for people with disabilities

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Groovy Technoweb Pvt. Ltd. to accomplish?

• my website was outdated and could use a refresher
• To develop an application with the aim of getting more members and more income

SOLUTION

How did you find Groovy Technoweb Pvt. Ltd.?

Online Search

Why did you select Groovy Technoweb Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget

How many teammates from Groovy Technoweb Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I wanted an app/website where members could use various functionalities such as chat, video call, receive match proposals, look up members according to preferences, consult events. Also a cms where I could continue to exercise the necessary control of who is new, which photos they post and decent ones. Nude detection has also been added to this as well.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• This question is not yet addressed because the app and website are not yet live. But I myself am satisfied with the result and everything has been done as I wanted. It looks fun and innovative and I think the current members I have will also enjoy it and look forward to using the new app

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was always very helpful and if things needed to be changed, they immediately got to work. Communication was always very good. There is a bit of a delay in planning, but I personally don't mind. They did a good job

What was your primary form of communication with Groovy Technoweb Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I find particularly impressive are your prices compared to us in Europe. As a small self-employed person in secondary occupation, the price with us is unattainable for my budget and thanks to you I can continue my ambitions

Are there any areas for improvement or something Groovy Technoweb Pvt. Ltd. could have done differently?

I actually have no comments. Everything went according to plan.

BACKGROUND

Please describe your company and your position there.

I am the founder of a lead generation marketing agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Groovy Technoweb Pvt. Ltd., and what were your goals?

Our company was looking for a team to create a Marketplace Mobile app and website. It was important to hire a team that could work with us both technically and on marketing.

SOLUTION

How did you select this vendor and what were the deciding factors?

Groovy Web stands out of the crowd. Their communication and transparency is insane compared to other agencies. What I loved about Groovy is their Proposal and Estimation breakdown, I had a choice to see breakdown by each of the features in the project. I even got Krunal, the company's CEO, on the phone to explain the technical aspects to me. The experience was simply amazing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work was complex as it included Market Research, Discovery, UI/UX Design, Development of Web and Mobile apps, Support and Digital Marketing.

How many resources from the vendor's team worked with you, and what were their positions?

Team of 8 members was assigned and It was super transparent to chat with the team whenever we wanted to discuss anything. Their team works like humans, not just as programmers in other companies.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Project is ready, and we’re planning for a new phase before launching. We’re planning the new phase, as Groovy delivered the Phase 1 features 1 month earlier than expected.

Describe their project management style, including communication tools and timeliness.

We are using JIRA and wanted a team that is flexible to use JIRA and Slack. They have experience using JIRA and Slack, so project management was outstanding from their end. Groovy is too accurate when they’re showing up in a meeting, always ahead of time.

What did you find most impressive or unique about this company?

It’s rare to find an agency, who can work with you like a Technical Partner. Not just technically they’ve helped us in Planning and Marketing too.

Are there any areas for improvement or something they could have done differently?

I believe in focusing on Strengths instead of Weaknesses. Therefore, They’re pretty solid and deliver what I ask for.

BACKGROUND

Please describe your company and your position there.

About Company: We are a tech start-up and, in a process, to release our SaaS Cloud based platform.

Position: Co-Founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Groovy Technoweb Pvt. Ltd., and what were your goals?

We were looking for a development partner who would be able to understand our comprehensive scope of work and then bring this product from idealisation to realisation.

About Project: To design a SaaS Cloud Platform for Data Compliance.

SOLUTION

How did you select this vendor and what were the deciding factors?

I spoke to multiple offshore companies and held manifold deliberations with all those companies. Before awarding this project, I wanted to understand on how the internal function works as the development team is key to any of the outsource project. I evidently remember in my deliberation with Krunal, who stated that they invest in local talent and that was obviously the key reason I went ahead with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Scope of Work: When we signed agreement and defined scope of project, and to what our platform is now, it has completely evolved. To brief, it is to design and develop SaaS Cloud based platform for a specific sector of business domain. This will be a platform storing Data; hence, it must be hosted in UK and be fully compliant.
2. We are fully aware on our business problem and that has kept us in check on what and how our platform should look and importantly how our clients will accept it, including the individuals from non-technology domain.
3. Technologies: We have used the latest web technologies including encryption of database, two-factor verification, and integration with third-party billing platform.

How many people from the vendor's team worked with you, and what were their positions?

I was working closely with Sagar including team of Analysts, Developers and QA.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our project has gone above and beyond to the initial scope of work to what we had agreed upon. It is worth mentioning that the team at Groovy were and are constantly supportive with those changes. After multiple iteratives our platform is in final phase of penetration testing and shall be launched in due course of time.

Describe their project management style, including communication tools and timeliness.

For our daily calls, we have used collaboration tools like Google Meet and Zoom.

What did you find most impressive or unique about this company?

Any offshore project must work with “Trust and Confidence” and that has always reflected from the team at Groovy. Even at times, when there were challenges due to Encryption and Integration with 3rd party billing platform, I didn’t hold back in awarding that crucial element of our project as "Trust" was already developed, and I absolutely had no hesitation if the team was able to learn and deliver.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the founder of SalesforceAdvisers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Groovy Technoweb Pvt. Ltd., and what were your goals?

Being a Salesforce expert, we had to integrate a few things with the client's HR Portal. We hired Groovy Technoweb to modify the backend in HR Portal and code custom APIs to be used in Salesforce.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found them through Clutch where I was finding top custom development companies in Ahmedabad. Their Clutch reviews were great and they showed their expertise in custom development by answering a few questions we asked on the first call.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Modify few features in HR System and Adding tons of new custom APIs

How many people from the vendor's team worked with you, and what were their positions?

Groovy Technoweb assigned 2 dedicated developers to work on this project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The backend changes went live in just 2 weeks after they started working, and the end client was happy with the work. About APIs, They used Swagger to document the APIs and it looked professional.

Describe their project management style, including communication tools and timeliness.

We provided them scope in Google Documents. The project was completed in just 1 milestone so we had nothing to be used for Project management. They used Trello for Bug listing. About Communication, We used Slack and sometimes Google Meet.

What did you find most impressive or unique about this company?

They delivered the work within 70% of the project's budget and time.

Are there any areas for improvement or something they could have done differently?

Nothing as of now, Looking forward to work on new projects.

BACKGROUND

Please describe your company and your position there.

Digital healthcare company, Director of Product.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Groovy Technoweb Pvt. Ltd., and what were your goals?

We wanted to develop a historical data screen in our mobile application for users to access progress and historical trends in their data.

SOLUTION

How did you select this vendor and what were the deciding factors?

Selected based on price, reviews, and focus areas/expertise in our industry.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We provided a very detailed scope of work of what was required, including wireframes, detailed milestones, meeting frequency, tech stack, etc.

How many resources from the vendor's team worked with you, and what were their positions?

3 - business development manager, project manager and software developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• The work product provided was not in a functional state to utilize. 
• Features specified in the SOW are not implemented when code is delivered 
• Code added to the inappropriate files (i.e. type definitions appear in the same file as code) 
• Modules added in the inappropriate directories (i.e. the react-native-charts library installed inside the "src" directory)
• Modifying files for testing, but did not revert them causing unnecessary merge conflicts 
• Code has obvious type errors - .map included in the commit, polluting the codebase for our merge 
• Did not follow good coding practices, lack of comments and unnecessary number of calls to the backend

Describe their project management style, including communication tools and timeliness.

We used standard tools such as Outlook and Zoom to schedule meetings, however it took a few weeks for the team to show up on time.

What did you find most impressive or unique about this company?

They have the ability to work remotely.

Are there any areas for improvement or something they could have done differently?

• Features specified in the SOW are not implemented when code is delivered
• Code added to the inappropriate files (i.e. type definitions appear in the same file as code)
• Modules added in the inappropriate directories (i.e. the react-native-charts library installed inside the "src" directory).
• Modifying files for testing, but did not revert them causing unnecessary merge conflicts
• Code has obvious type errors
• Map included in the commit, polluting the codebase for our merge
• Did not follow good coding practices, lack of comments and unnecessary number of calls to the backend

Company Responses

The service provider responded on October 17, 2022.

We think that this review is extremely harsh. Had there been a facility to rate the clients on Clutch, we could have expressed our disagreement and disappointment with their unprofessional attitude towards us. In our experience, there were times when we had disagreements or misunderstandings, but we were shown the right path by the clients instead of ignoring communication and blocking outstanding payments.

In order to get the answers and sort out misunderstandings, we made several approaches but none were answered. So far, those who were responsible were held accountable and we make the promise that the same situation will not repeat in the future. Even though we strongly feel that we are a victim of a harsh and unprofessional attitude, we are still ready to solve this situation through any manner of compensation.