SALES SUPPORT EXPERT

Grindstone is a full service, outsourced Business Development Company providing professional sales support and complete sales outsourcing solutions to Domestic and International clients alike. Grindstone specializes in Business to Business programs including direct telesales, lead generation, database updating, customer retention, and appointment setting services.
 

 
$1,000+
 
< $25 / hr
 
50 - 249
 Founded
2003
Show all +
Ellicott City, MD
headquarters
  • 4725 Dorsey Hall Dr,
    Ellicott City, MD 21042
    United States

Reviews

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Telemarketing for Large Bank

"Very fast, convenient, and effective."
Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2008 - Ongoing
The Reviewer
 
1,001-5,000 Employees
 
Richmond, Virginia
Business Development Director, Large Bank
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

We require outbound services because are in-house wasn't effective enough. Our outbound services give us great help and makes out jobs easier and more swift. We are able to get much done with our outbound services.

How many outbound calls did your company handle every day?

We were handling to at least 100-200 outbound calls, it was a lot.

What challenge were you trying to address with the service provider?

We partnered with Grindstone because it got really good recommendations so we were hoping Grindstone could save our company.

SOLUTION

What was the scope of the service provider's involvement?

They provide the best telemarketing software that we have ever had. It provides great services for us.

Could you describe the service provider's pricing structure and how they billed you?

They bill us $1,000 to $1,500 per month.

How did you come to work with this service provider?

We read a lot of online reviews.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

Grindstone is one of the fastest and most efficient telemarketing services that we have ever partnered with. Our business has increased 4% and our customers never complain about the service. Our outbound sales calls have gotten better by far. We love Grindstone.

How much time and money does this service provider save you each month?

Grindstone probably saves us a good $50,000 per month if not $60,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

The pros was certainly the business boost and how Grindstone handles customer issues. Some cons can be the price and the process.

What are the service provider's strengths?

Very fast, convenient, and effective.

What areas can the service provider improve?

They need package deals or discounts for long-term customers.

How long has your company been working with this service provider?

We started with them March 1, 2008 and it's still ongoing.

How much money do you spend annually with this service provider?

We spend $1,000 to $4,999 per year.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Telemarketing & Customer Support for Business Service

"Grindstone is the best."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
3.0
The Project
 
Less than $10,000
 
Dec. 2015 - Ongoing
The Reviewer
 
501-1000 Employees
 
Downingtown, Pennsylvania
IT Associate, Business Service
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

We wanted to strengthen our customer service.

What was the volume of outbound calls your company was handling per day?

10 calls.

What challenge were you trying to address with the service provider?

Our goals were to build trust and improve customer service.

SOLUTION

What was the scope of the service provider's involvement?

They provide telemarketing services.

Could you describe the service provider's pricing structure and how they billed you?

We have a package deal.

How did you come to work with this service provider?

We found them through an online search and a referral.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They are trustworthy and deliver good customer service.

How much time, in hours, does this service provider save you each month?

5 hours.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

There are no cons. Grindstone is the best.

What are the service provider's strengths?

They are good in all areas.

How can the service provider improve?

There are no areas for improvement.

How long has your company been working with this service provider?

We've been working together since December 2015.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

3.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 3.0 NPS
    Willing to refer