GoldBear Technologies

BACKGROUND

Please describe your company and position.

I am the COO of LimoExpress llc

Describe what your company does in a single sentence.

Offers SaaS [reservation management software] for companies that offers limo/livery services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GoldBear Technologies to accomplish?

• Develop the platform
• Marketing and sales
• UX/UI & Design of the product

SOLUTION

How did you find GoldBear Technologies?

• Online Search
• Referral

Why did you select GoldBear Technologies over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from GoldBear Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We included the team from the very beginning, from the idea. They helped us to do the market analysis and determine the primary scope. Scope just grew as we did sales. The scope included: brand book and UX/UI, platform development, mobile application development, testing, complete API integration, payment processor Paddle and Stripe [full integration], the platform works with multiple rights and multiple modules, website development with integration with the platform [onboarding], multilanguage, multicurrency, and multitimezone systems were also developed. We also do technical maintenance with the team. The platform also has CI/CD with AWS servers and all monitoring tools as well as heat maps are included. GoldBear also did the sales part as well as digital marketing [writing content on the site], SEO.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Easy alignment of goals and clear expectations set by the GoldBear team, transparently defined how they can help us and what we can expect, in realistic terms. Delivery was according to plan and the quality of functionality is at the highest level - we have almost 0% churn rate from clients. The platform's uptime is 100%, we have no downtime and revenue is only growing. We got everything that was agreed upon and within the agreed deadlines.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GoldBear's management team has extensive experience in software development for large corporations and various SaaS solutions, and with that experience they easily told us [who are not technically savvy] what and how we need it and when it can be. They clearly explained the technical advantages and disadvantages of each approach and it was easy for us to make decisions. We had access to the Jira software, we knew who was doing what, they simply took over Delivery from us, where we could transparently see who was doing what and when. We were dealing with Product Management and they were dealing with Delivery Management and everything is going smoothly.

What was your primary form of communication with GoldBear Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Culture - growth mindset, everyone is directed in the same direction, when we work with them it's like working with one organism. They do quality work as if they were working for themselves, everything they do - they do it the best they can. They do their best to satisfy the client, and they do this by setting clear expectations. They always do overdelivery, it's just like a new year every time, we know we'll get some bonus, we're just waiting to see what [which feature or upgrade].

Are there any areas for improvement or something GoldBear Technologies could have done differently?

This is our first time doing something big so we don't have much experience [with software companies] to suggest improvements. They simply did a perfect job, as if they were our in-house team.