What evidence can you share that demonstrates the impact of the engagement?
First is the design. The ease of navigation of this new site is incredible. I'm so excited because I truly believe that aside from projecting to outsiders exactly, employees coming in for their interview or starting on their first day can read through the website and know exactly what we do. Whereas our old website did not accomplish that in the slightest.
The second big thing is the interactive quality of the site that helps users bounce between pages easily. They can read a section and, likely, the thing that they're thinking about next will be accessible by a button right there. The ability to go between pages and navigate isn’t there on our current website and it's really apparent.
How did GoingClear perform from a project management standpoint?
They were patient when we needed patience and they pushed for deadlines when we needed them too. They have an organized setup in Basecamp, which manages everything. I felt like we were hand-held through the process but were still given every opportunity possible to make sure that the project was headed in the direction we wanted to be going.
I never once felt pressured to make a decision at a certain moment never once felt like the project was stagnant. They found a good middle ground where we were able to get everything done that we needed to at the level of quality we wanted.
They were really responsive. We talked at least once a week but they'd respond to everything I sent right away. If we didn't talk for a week it was because I didn't get my stuff together.
What did you find most impressive about them?
It’s taken almost a year when we thought it was going to take three months, and that was because we didn't have realistic expectations about what we were going to do. They were patient and encouraging and showed us exactly what we needed to get done. Even though we didn't have all of our stuff together in the easiest way, they helped us prioritize and make it actually happen. Honestly, without their project management, we'd be working on this for another year.
Their willingness to cooperate was really impressive for me. There was an emotional investment from their side in the project succeeding and we felt that the entire time. I felt like this project was important to them and always felt like they cared about the end result. They do a great job and make sure that the site is everything we want it to be. They’re just as dedicated to reaching the end-goal as we are. Even people who weren’t working directly on the project from our side could noticed this.
They’re always great about going in and hearing our comments and somehow knowing exactly what we’re saying, even though we don’t have design expertise or know how our ideas would translate to the page.
Are there any areas they could improve?
I felt like we’ve been terrible clients and they’ve been putting up with us the entire time. They’re incredibly great, so I have no complaints at all.
Any advice for potential customers?
They're really receptive to any kind of commentary or any kind of direction you want to take. We had no idea what we wanted and we couldn't verbalize it, but if you're able to show what you do and don't like, they're amazing. Let them go and figure out and interpret your words and thoughts, knowing that you've given them everything you know to be true, and they’ll do well.