Functn

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of ARS Akademie

Describe what your company does in a single sentence.

We offer in class & online trainings  for adults in 15 different areas such as law, tax, HR, ESG, construction & real estate or AI. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Functn to accomplish?

• Relaunch of our Website
• Improvement of webshop performance
• Analysis & further development of UX and UI
• Improvement of the content presentation

SOLUTION

How did you find Functn?

Referral

Why did you select Functn over others?

• Pricing fit our budget
• Good value for cost
• Professional and goal-oriented team

How many teammates from Functn were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal was clear: we wanted a new website that met current standards, had a functioning web store, boasted a modern design, technically met all SEO requirements and scored with an intuitive UI. Functn was a reliable partner in all aspects. From planning to web design and development.

Particularly challenging were the conversion from Typo3 to WordPress, the development of a functioning and customer-friendly web store, the connection to our ERP system and complex data structures.

Functn was able to master every challenge well and we were very satisfied with the end result. Since the relaunch, we have already made several design adjustments, added new content elements and have received ongoing support from functn. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Webshop sales have increased by around 30%. Since the relaunch, SEO performance has demonstrably improved and the number of monthly website visitors has also increased. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication: It is important to mention that the website relaunch took place during the corona pandemic. The project launch still took place in person, but most of the rest of the collaboration was virtual. We had regular meetings and, depending on the topic, consultations in specialist teams. Communication took place via Slack or by telephone. Functn was always available and response times were very short.

Time management: Of course there are sometimes small delays, but important deadlines are always met. If not, it's usually because we didn't deliver information or data on time. Functn has often implemented our requests at short notice with impressive speed.

Documentation: Functn documents requirements and decisions very precisely. This meant that progress was always visible and easy for us to follow.
 
Organization & Team: During the relaunch, we were supported by the CEO. We were then assigned our own project manager. We were in constant contact with the developer and the graphic designer. Everyone did a very good job, knew their way around the project and were not only competent but very helpful. 

What was your primary form of communication with Functn?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There are now many professional web agencies that have a very good reputation. Functn is one of them. It is therefore not surprising that they know their work and have a very competent and skilled team.

However, what clearly sets Functn apart from other competitors is the way they respond to customer needs. Our needs are discussed and recorded in detail. Functn works out proposals and solutions that often exceed our expectations. They take our requirements and then give them that certain something with their creative & innovative approaches.

But what impressed us the most? The functn employees took the time to explain procedures and processes to us. Not just superficially, but in detail. In particular, they explained the technical aspects in an understandable way. We in marketing learned a lot from them and were able to develop a technical understanding that helps us in our day-to-day work.

Through their willingness to explain things (sometimes multiple times), their patience and, above all, their professionalism, you can tell that Functn is passionate about what they do.

Are there any areas for improvement or something Functn could have done differently?

Small bumps in the road are normal in any long-term project. This is normal, but there is nothing to mention that goes beyond the scope. 

BACKGROUND

Please describe your company and position.

I am the Marketing Coordinator of an insurance company 

Describe what your company does in a single sentence.

Agricultural insurance company, operating in Austria as well as the Czech Republic, Slovakia, Hungary, Slovenia and Romania.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Functn to accomplish?

• Website development
• UI/UX Design
• Website improvement

SOLUTION

How did you find Functn?

• Referral
• Other

Why did you select Functn over others?

Referred to me

How many teammates from Functn were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Function developed the Austrian website as well as websites for the international branches. Other tasks include optimizing the websites to increase customer satisfaction, developing new features or imploving existing features and SEO.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved stability and loading time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Constant communication with project manager to align expectations and due dates. They made sure all requirements were matched or found alternatives.

What was your primary form of communication with Functn?

Email or Messaging App

What did you find most impressive or unique about this company?

Easy and uncomplicated ways of communication

Are there any areas for improvement or something Functn could have done differently?

Nothing so far.