We Create Experiences, Not Just Apps

FreshWorks Studio is an award winning, full life cycle, design and development company with offices in Victoria, Vancouver and Seattle. Our locations makes us an ideal partner for nearshore software and app development.

We’ve worked with Fortune 500 companies and have built over 85 applications to date including complex projects in Blockchain and AI as part of our mission to solve problems and create value through remarkable digital experiences.

Segments we support:

  • Enterprise
  • Startups
  • Growth Stage Companies
  • Government
  • Municipalities
  • Partnerships

We handle all aspects of your project - design, development, deployment, and, where necessary, maintenance. We have in-house expertise in Web (React & Angular), Mobile (iOS & Android), Backend Development (Node, Python & PHP), and Dev/Ops (AWS, Azure, Google Cloud, IBM Cloud, OpenShift)

Our 50+ person team comes from around the world and bring unique perspectives working from our Victoria and Vancouver offices. The team includes:

  • Solutions Architects
  • DevOps Engineers
  • Product Owners (Certified)
  • Scrum Masters (Certified)
  • Business Analysts
  • UX/UI Designers
  • App Developers
  • QA Analysts

We will be eager to closely collaborate with you at every step through open, clear, and consistent communication. We also value our ability to deliver premium projects at a reasonable price; we are capable of achieving this through a combination of design driven development and agile/scrum development methodology. This ensures no time is wasted and projects get delivered on time, on budget, and to your expectations.

We look forward to learning more about your project. Please contact us anytime to find out how we can help your organization succeed.

 
$50,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2014
Show all +
Victoria, Canada
headquarters
other locations
  • 8th floor, 543 Granville Street
    Vancouver, BC V6C1X8
    Canada
  • 999 3rd Ave suite 700
    Seattle, WA 98104
    United States

Portfolio

Key clients: 

 

  • BC Government: Citizen Services | Mines | EAO | Justice
  • Enterprises: BC Hydro | BC Ferries | A Place For Mom | Fraser Health | Harbour Air | Grouse Mountain
  • Startups: SPAAH | Playbook | IDG Blockchain
  • Partnerships: IBM | CGI | Sierra Systems | PwC | Quartech | EY
  • Municipalities: City of Victoria | West Vancouver | Coquitlam

PlayBook Hub - Mobile Apps

A single platform that connects Artists and Clients. The app provides functionalities like search, source, select, engage and secure artists for your event, all through your Playbook profile.

We designed all the UI/UX for the iOS and Android app. We developed the native iOS & Android apps by following agile methodology while coordinating with Playbook Hub’s backend team to integrate with their API for payment, searching, profiles etc.

IDG - Blockchain App Ecosystem

Deal Gateway is a peer-to-peer deal platform connecting business leaders with global business opportunities. From acquisitions to investments, Deal Gateway is the only marketplace to facilitate peer-to-peer business transactions on a secure deal platform powered by blockchain.

Deal Gateway is designed for experienced entrepreneurs and business leaders. Our marketplace directly connects members interested in buying and selling businesses, raising and investing capital, finding advisors, board members and more.

https://dealgateway.com/

We designed and developed:

1. Mobile optimized web application (React)

2. Backend (Node.js)

3. Blockchain (Hyperledger Fabric)

4. Content Management System (Website)

5. Admin Panel

SPAAH - AirBnB for Practitioners & Clients

Looking for a last minute practitioner to style your hair for an impromptu night out? A relaxing massage to unwind after a hard day’s work? What about a scheduled lash-lift with the best in town?

SPAAH accommodates your busy lifestyle. Whether you're a climbing the professional ladder, a dedicated parent or a hardworking student, you can enjoy the convenience of booking beauty, spa and grooming treatments. SPAAH gives you the opportunity to reclaim your day and make treating yourself accessible, no matter your schedule!

Choose a practitioner based on their experience, price and user-ratings and enjoy hair, lash, makeup, cosmetic tattoos, massage and other services where and when you want.

Let's face it ... you deserve it! 

Harbour Air - Native Apps for booking

Harbour Air mobile app let you book a flight, make payments, shop and do more!

Grouse Mountain - Native Apps

The Grouse Mountain App provides you with the information you need to enjoy Vancouver's premier attraction. Explore what the mountain has to offer and keep up to date with the current status of your favourite winter and summer activities. 

Features of the app include:
- Current Conditions: Check out the latest temperature, visibility, snow base and recent snowfall.

- AR

- Grouse Grind and GPS tracking
- News & Events: Keep up to date with what's happening on the mountain.
- Lifts & Runs: See what's open so you can plan your day.
- Activities: Find out the status and hours of the Terrain Parks, Munday Alpine Park and Grouse Mountain's many other activities.
- Run Tracking: Track, record and map your runs down the mountain using your phone's GPS.* Post your latest run to Facebook or Twitter. 
- Maps: Find your way around using our detailed maps. 
- Web Cams: Watch a live feed of what's happening on the...

Connect Victoria - Mobile App for City of Victoria

The City of Victoria is a smart city, and it needed an app to match. A place where citizens and tourists could not only access city information and services, but where locals could also rediscover the wonders of their own home.

A revolutionary new type of interface we like to call "CityApps", ConnectVictoria is the first of it's kind. It allows citizens and government employees alike to interact with their city like never before through a multitude of exciting features.

So here's to giving municipalities, big and small, a way to engage, connect, and interact with citizens in a meaningful way. Heres to connecting us, Victoria. 

EAO - Inspection App Ecosystem

By incorporating GPS, an offline first approach, and media attachments, Enforcement Officers can now submit inspections from their mobile devices directly into a separately hosted administrative portal (also built by FreshWorks) completely eliminating manual data entry. Both the web portal and mobile app come packed with a variety of features to both augment and synergize the entire inspection process, eradicating the need for tedious paper forms, and allowing future inspectors to focus on the important stuff - looking after our beautiful province. 

Used.ca

Developed with passion and a whole lot of love, the Used.ca app makes buying and selling goods a breeze - with a built in chat, personalized notifications, location-based searching, and buying and selling features that can all be accessed from your mobile device, we couldn't be more excited to have been a part of making Used more, well, useable!

Ziggie - E commerce platform

Ziggie provides a curated marketplace for customers, suppliers and social impact partners. One can open a "Changemaker Account" which means every purchase generates 5 – 20% of the retail price to their personal account called “My Changemaker Account”.

By opening "Changemaker Account", one can direct these funds to any number of worthwhile causes offered by the social impact partners to improve lives.

http://www.ziggie.net/

Livecare Connect - Virtual clinic for doctors and patients

Livecare Connect™ Telehealth Platform can improve a clinic’s practice efficiency, patient satisfaction & schedule flexibility. Connect provides a high-quality, easy to use video conferencing platform that can integrate smoothly into any healthcare practice.

The app (web, iOS, Android) is simple and intuitive interface that allows users to schedule a visit and uses Oscar EMR plugin for integrated scheduling and visit documentation. A medical grade, high definition video provides the clearest images. It fulfills national healthcare security standards (PIPA & FIPAA Compliant).

BCHighways app for BC MOTI using open511

BCHighways app is a traffic and driving-condition reporting app for BC Highways. Before you leave home, it shows you about issues on your route and live feeds from webcam. 

By using information gathered from DriveBC open 511, BCHighways app helps you avoid driving issues and gets you to where you’re going safely with informative, real-time updates. 

The completely free app is available on iPhone, iPad, Android phones & tablets, Apple Watch and Apple TV.

BC Services Card app for MTICS

Under the IDIM program, FreshWorks (AirSenze Solutions) was chosen as a sub-contracting firm to develop the app. The app’s scope includes highly-secure authentication using OpenID Connect, barcode scanning, secure keychain access, JWT signing, RS256 encryption and Apple’s Touch ID to verify the identity of the user. Once the user has been identified, they’re automatically logged into the BC Services Account. Once the card has been added to the app, it is securely saved to the device for future logins using Apple’s Touch ID.

Garage Parking (AirBnB of Parking)

Garage is a Shared Parking App (iOS, Android, Web) that lets you rent your parking spot when you are not using it. Listing your parking spot is as easy. The parking owners adds an address and upload a picture of the spot. Then, they can choose the price they want to charge for their spot on an hourly, daily, weekly or monthly basis. 

For renters, the app shows all available parking spots near their area. They can book the spot ahead of time and can make payments using your credit card (STRIPE integration).

Use parking spot when you need it. Make money when you don't.

PetComm App

An App for the Pet Community

PetComm was created for pet lovers like you, as a place to expand your community in a safe and fun environment. PetComm is for connecting, sharing and educating, helping you have the best possible pet ownership experience.

www.petcomm.ca

 

Reviews

Sort by

App Dev for Yoga Music Startup

"They were enthusiastic about supporting a startup."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Dec. 2017 - Sept. 2018
Project summary: 

Working from provided UX designs, FreshWorks Studio developed a music streaming application for iOS and Android. The product links to an API and is integrated with various payment methods.

The Reviewer
 
1-10 Employees
 
Victoria, Canada
Alex King
CEO, YogiTunes
 
Verified
The Review
Feedback summary: 

FreshWorks Studio offers an energetic and personable team that is flexible to the demands of working with startups. Their personnel made the appropriate decisions to better prioritize the project’s success. They are an ideal mix of capable and affordable, making them a strong development partner.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of YogiTunes, an online yoga music streaming company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks Studio?

We contracted with FreshWorks Studio to develop native mobile apps for Android and iOS.

SOLUTION

What was the scope of their involvement?

This wasn’t our first app, so we felt comfortable doing all of our UX and wireframe designs in-house. We reviewed those with the project manager before advancing to the development stage. The app serves as a music streaming management platform for yoga studios and teachers. Users can search through an extensive catalog of artists and sort songs by duration and intensity to build a playlist. The app allows for offline streaming and control through a lock screen. The app is also integrated with Google Pay, Apple Pay, and Stripe.

What is the team composition?

I communicated mostly with a co-founder and a project manager. Once we got into developing the app, I interfaced more with the India-based design team.

How did you come to work with FreshWorks Studio?

They were recommended by our investors. FreshWorks Studio offered a local project management team and outsourced developers, which made them more affordable for our company.

How much have you invested with them?

We’ve spent about $80,000.

What is the status of this engagement?

Our engagement spanned from December 2017­–September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still in the midst of a very soft launch. We’re doing some extensive beta testing with roughly 450 iOS users and 60 Android users, a ratio that will likely reflect our user base.

How did FreshWorks Studio perform from a project management standpoint?

We had some early concerns in this area. At the start, the project manager was overloaded with other projects. I held a meeting with a co-founder, and they responded really well—taking a few responsibilities off our project manager’s plate to focus more fully on us. From then forward, it’s been great.

What did you find most impressive about them?

They were enthusiastic about supporting a startup. They understood our needs, and their willingness to be flexible was appreciated.

Are there any areas they could improve?

The process of delivering specifics to the development team needed to be handled with more attention to detail. The developers didn’t understand certain aspects as we had intended, so some things were built incorrectly and we had to fix those after the fact.

Do you have any advice for potential customers?

Don’t be afraid to go up the organizational ladder to address any concerns, especially as they relate to the project management team. As the client, you have to be comfortable with the person in that role.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

App Dev for Musical Creation Tool

“All things considered, it was a successful collaboration.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2017 - Oct. 2018
Project summary: 

FreshWorks Studio built an iOS app that acts as a music creation tool. The motion-driven system transforms Apple devices into instruments, allowing users to manage the key, volume, and other audio settings.

The Reviewer
 
11-50 Employees
 
Victoria, Canada
Paul Green
Engineering Manager, CanAssist
 
Verified
The Review
Feedback summary: 

The prototype is currently live on the app market. So far, it’s received positive feedback from users. FreshWorks Studio was extremely proactive throughout the engagement, making sure they understood the requirements. Overall, they were professional, communicative, and committed to the project.

BACKGROUND

Introduce your business and what you do there.

I’m an engineering manager at CanAssist. We’re a grant-funded organization of technical, programming, and operations staff within the University of Victoria. Primarily, we develop programming and assistive technologies for the disability community. Our solutions assist people of all ages with congenital or acquired illnesses or barriers. We don’t necessarily conceive ideas internally, but we partner with individuals, groups, or organizations that approach us with a challenge. I oversee all of our mechanical, electrical, and software-based projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks Studio?

We’d just taken on a substantial project with high public demand and interest. To create something truly fantastic, we knew that we needed outside experts to augment our internal staff.

SOLUTION

What was the scope of their involvement?

We started prototyping the solution before partnering with FreshWorks Studio. Based on that, they built out an iOS application called Waveband. It’s a creative tool to be used in music therapy settings. In a nutshell, the system lets users without the musical knowledge or the cognitive ability to play a traditional instrument compose their own work. The mobile app is available for iPhones, iPads, or iPod Touches. It basically converts the devices into motion-censored instruments.

Waveband works in tandem with another application called The Conductor, which lets users play together in a band, assign instruments, and change the key, scales, volume, and motion required to play. Users can also mute audio, play background tracks, and introduce flourishes like riffs, arpeggios, and chord progressions. The apps work together to bring a band to life, without the need of any physical instruments.

Currently, the app is already live as a prototype, and we’re planning the official product launch. We’ll provide our clients with kits that explain how to use the solution. We’ve also decided to continue our engagement with FreshWorks to provide support.

What is the team composition?

We had consistent contact with their founders, CEO, and COO. In total, we worked with three different project managers at different points of the engagement. There was also a business analyst involved from start to finish. It wasn’t until later in the project that we started speaking directly with developers.

How did you come to work with FreshWorks Studio?

We were referred to them by our supporters in the software industry. Through our network, we were introduced to the FreshWorks Studio team.

What is the status of this engagement?

We initially discussed the project and signed a contract with them in September 2017. The official work lasted from January 2018–October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, we’re very happy with the end product, and the results are tremendous. We’ve received unanimous praise for the solution. Here’s a quote from one of our early users: “The music kit is a great tool for those with major physical and cognitive challenges. It’s great to be able to offer clients an instrument to play when they’re unable to play any other instrument.” We use quotes like these to spread the word about our product and promote its unique capabilities.

How did FreshWorks Studio perform from a project management standpoint?

FreshWorks Studio was always looking ahead. If we were on schedule to miss a deadline, they’d let us know immediately and provide a reason. We could plan for delays and adjust our timelines accordingly. The communication was consistent. We used several internal tools but mainly spoke over the phone. The team was diligent in terms of notetaking and documentation, sending a follow-up after every interaction.

The partnership didn’t start all that smoothly, but we soon learned how to work together. It took a few tries before we learned how to manage each other’s expectations. We went through a bit of turnover before we were happy with the FreshWorks Studio team. They changed the composition several times to include resources with specific skills and expertise. We also started speaking directly with the developers and bypassing an intermediary, which ultimately benefitted our relationship. All things considered, it was a successful collaboration.

What did you find most impressive about them?

They were flexible and understanding from the start. When we described our requirements, they didn’t get to work straight away, but instead asked a lot of questions about our vision.

Are there any areas they could improve?

We’re happy with their work. They maintained a good understanding of our clients’ needs, realizing that our solutions need simple interfaces. Things that may seem straightforward might be inaccessible for certain users. They kept this in mind throughout the development process, proposing easy controls for the system.

Any advice for potential customers?

Clients should take the opportunity to get to know FreshWorks Studio’s founders and staff on a personal level. Their enthusiasm is built into the company culture.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev for Outdoor Travel Company

“They not only wanted to deliver something that worked but something that they’d be proud to share.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2018 - Ongoing
Project summary: 

Combining the functionality of two legacy apps, FreshWorks Studio built iOS and Android versions of a guest-facing platform for a resort. The app offers key information and an AR-powered way-finding feature.

The Reviewer
 
201-500 Employees
 
Vancouver, Canada
Jodi Westbury
Director of Marketing & Communications, Grouse Mountain
 
Verified
The Review
Feedback summary: 

FreshWorks Studio delivered a high-quality and stable app, and they’re currently assisting with the QA process. It’s been a seamless collaboration. The team offers valuable solutions to each challenge, completes tasks on schedule, and shows a strong commitment to the final product’s success.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing and communications at Grouse Mountain. It’s a year-round resort located in North Vancouver. In the winter we primarily support activities like skiing, snowboarding, and snowshoeing. In the summer, our main attraction is a wildlife refuge with two orphaned grizzly bears.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks Studio?

We had two iOS mobile apps developed by a previous vendor. One was a general information platform, and the other was specifically for the Grouse Grind, which is a challenging hike that attracts a lot of guests—it’s a bucket-list item. We wanted to consolidate the two apps into a single platform and build iOS and Android versions.

SOLUTION

What was the scope of their involvement?

FreshWorks Studio combined both our apps’ functionalities into one app, then built out versions for iOS and Android devices. Using modern technologies, the team updated the platform’s look, feel, and experience.

We analyzed the usage data of our original systems and determined several key information points. FreshWorks Studio built the app to pull that data from our main website, offering users quick access to the webcams on our property, the weather, recent snowfall metrics, current run and lift statuses, and timing calculations for the Grouse Grind. They also used AR technology to create a way-finding feature for our guests as they explore our resort.

Currently, we’re in the QA process. Both teams are analyzing the current platform’s performance and noting additional features or elements we’d like to add.

What is the team composition?

Initially, I met with Sam (CEO, FreshWorks Studio), but Alexa (Project Manager, FreshWorks Studio) handles the bulk of our interactions. She manages the team on their end.

How did you come to work with FreshWorks Studio?

We wanted to take advantage of the thriving tech sector in British Columbia, so we mainly searched for vendors within our region. After considering a variety of candidates, we ultimately chose FreshWorks Studio. They provided great references that spoke to the quality of their work on some fairly complex projects. Overall, they seemed to be a good fit.

What is the status of this engagement?

We started the project in April 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re happy with the application’s quality and functionality. Now, we’re just working through a few of the UX details and fixing some minor bugs. We’re looking forward to the finished product.

How did FreshWorks Studio perform from a project management standpoint?

Alexa is amazing. Under her guidance, the team works at a very good pace, hitting each milestone and completing each sprint. They were proactive in identifying challenges and offering possible solutions.

They use a project management tool on their end, but we mainly communicate via email and phone calls. For quality assurance, we record information in several collaborative spreadsheets.

What did you find most impressive about them?

Even though they’re located on Vancouver Island, they made the trip to our resort to familiarize themselves with our brand and our attractions. To make sure they were accurate in developing the timing feature for the Grouse Grind, a few members of their development team actually did the hike themselves. They produced an amazing video of their experience and shared it with us. This speaks to their commitment to our application. They not only wanted to deliver something that worked but something that they’d be proud to share.

Are there any areas they could improve?

I don’t have anything negative to say. We haven’t had any problems.

Any advice for potential customers?

Any challenges we had stemmed from our end. Speaking directly to future clients, I think that it’s beneficial to put together an appropriate team for development projects. Pick staff with technical background and familiarity with the process. It’s important that everyone involved understands the consequences of making changes early in the design process versus in the middle of development.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They reasonably accommodated the complex features we asked them to build.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Travel App Dev for Airline Company

“Once they commit to a project, their level of engagement and enthusiasm is through the roof.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2017 - Aug. 2018
Project summary: 

FreshWorks designed and developed a mobile app for iOS and Android, including features that allow users to book flights and tours, view upcoming and past travel, and access interactive media.

The Reviewer
 
51-200 Employees
 
British Columbia, Canada
Chatman Shaw
Reservations and Project Manager, Harbour Air Group
 
Verified
The Review
Feedback summary: 

FreshWorks delivered a modern, user-friendly app with significantly improved functionality for users, allowing them to book travel seamlessly. In addition to providing invaluable feedback for improving the app, their team continues to be a joy to work with overall.

BACKGROUND

Introduce your business and what you do there.

I'm a reservations and project manager for the Harbour Air Group, the largest floatplane operation in North America. We offer scheduled service flights, as well as scenic flights and tour packages in Vancouver, Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks Studios?

We needed help developing a mobile app that would allow our customers to book flights more easily through their mobile device, improving on the previous version we had. 

SOLUTION

What was the scope of their involvement?

FreshWorks designed and developed a mobile app for iOS and Android that allows users to book flight reservations, view upcoming and past flights, and access 360-degree videos of some of our scenic flights. They incorporated frequent flight options, which adapts to user preferences over time, as well as additional customer help sections. FreshWorks' team also communicates directly with the vendor that built our reservations system as needed.

What is the team composition?

I primarily work with a dedicated project manager, as well as a couple of developers.

How did you come to work with FreshWorks Studios?

They approached us originally. We already had an iOS app out, but its functionality was very basic, so FreshWorks identified an opportunity for us to expand its features. Their ideas were in line with our goals, so we were happy to bring them onboard to explore the project further.

How much have you invested with them?

We've invested around $120,000, which includes some maintenance services, as well as some continuous development.

What is the status of this engagement?

The project kicked off in May 2017 and we expect it to go live in the next couple of weeks (September 2018), following our testing phase.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've already received a lot of great feedback in regards to the new modern and clean UI and overall booking flow within the app. It's obvious that a lot of effort went into the highly interactive design.

How did FreshWorks Studios perform from a project management standpoint?

They're great at communicating, as well as establishing and sticking to timelines. We track phases of the development through Jira, which has helped us see how each iteration is coming along. They've also been very upfront about any challenges as they've come up and proactive in providing solutions for dealing with them.

They take a cautious approach when building the UI, which has been very helpful–always thinking from the perspective of the end user.

What did you find most impressive about them?

Their team is genuinely interested in helping their clients grow within the app world. We wouldn't have the upgraded app we have now if they hadn't reached out to us initially with some great ideas for how to revamp it, so working with them was a no-brainer. Once they commit to a project, their level of engagement and enthusiasm is through the roof.

Are there any areas they could improve?

Since it was my first app development project, it just would've helped to have more aspects of the process explained in layman's terms.

Do you have any advice for potential customers?

Make sure your project managers have a good rapport with your team, which starts from conversations in the beginning. Part of our success can be attributed to the fact that our personalities and vision aligned so well with theirs, which was directly reflected in the outcome.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Android POS App for Travel Company

“They did everything we wanted and more.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. - June 2018
Project summary: 

FreshWorks Studio developed a mobile POS application for Android. Using an agile approach, they built the app to function in remote locations without internet connectivity.

The Reviewer
 
1,001-5,000 Employees
 
Canada
Project Manager, Travel Company
 
Verified
The Review
Feedback summary: 

FreshWorks Studio adhered to specific requirements and delivered a high-quality mobile app. They’re a team of talented individuals that are willing to adapt to different strategies. They completed tasks ahead of schedule and performed additional developments under the original budget.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager for a travel company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks Studio?

We hired them to build an Android POS application for use in remote locations. The software enables agents to sell tickets.

SOLUTION

What was the scope of their involvement?

FreshWorks Studio built the POS application per our specifications. Most similar apps rely on connectivity to operate. Considering we live in a connected world, that isn’t usually a deal-breaker. What makes their solution unique is that it’s capable of operating in an offline environment. They developed the app solely for Android.

What is the team composition?

We worked with a project manager, a business analyst, two developers, and a UI/UX resource.

How did you come to work with FreshWorks Studio?

We worked with FreshWorks Studio in the past and they’ve proven to deliver projects successfully. We went through a full RFP process and they presented the best solution for the company.

What is the status of this engagement?

Development took place from February–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work replaced an old application that had less functionality. The number of reported incidents decreased significantly since we introduced the new solution. We don’t have defined metrics to track how long it takes users to complete transactions using our software, but the general feedback indicates that the new app is much faster than its predecessor.

How did FreshWorks Studio perform from a project management standpoint?

We used Jira extensively to track and manage the project. I oversaw the engagement, but they were responsible for developing the application. As a result, they used an agile approach even though we aren’t an agile organization. We didn’t engage in debates over which method would be better suited for the project. Everyone had a defined role and we worked together well because of that.

What did you find most impressive about them?

We appreciated their willingness to adapt to our processes. They were hungry for our business and stayed tenacious through the product’s delivery. They did everything we wanted and more. Their team is professional and knowledgeable. Whenever we asked a question they didn’t know, they’d research the options and come back with a thoughtful answer.

Do you have any advice for potential customers?

Establish a stable relationship with the project manager from the start. We quickly developed a mutual trust and saw positive results shortly after.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered everything per the timeline.
  • 5.0 Cost
    Value / within estimates
    They provided more than we expected and did so under budget.
  • 4.5 Quality
    Service & deliverables
    The app performs as expected.
  • 5.0 NPS
    Willing to refer

Cognitive Research Tool for University Research Center

“They fully understand our needs and work to meet our expectations every day.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2018 - Ongoing
Project summary: 

FreshWorks Studio is developing a cognitive assessment app, integrating features such as an adaptive design, online consent process, and thorough data control. They’re currently working on the final iteration.

The Reviewer
 
1,001-5,000 Employees
 
British Columbia, Canada
Scott Hofer
Scientific Lead, University of Victoria
 
Verified
The Review
Feedback summary: 

They’ve significantly expedited the project, taking it from a multi-year build to one that should be finished in 9–10 months. They maintain clear and open communication, and the entire team is enthusiastic about building the best product possible.

BACKGROUND

Introduce your business and what you do there.

I’m the director of the Institute on Aging & Lifelong Health at the University of Victoria. I’m also a psychology professor who leads the cognitive health initiative with our partner Island Health.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks Studio?

My colleagues and I wanted to improve the early detection of nerve degenerative disorders by implementing routine standardized assessments of cognitive health through inexpensive, mobile applications. We needed a partner to develop mobile neurocognitive assessment tools to better diagnose and treat patients.

SOLUTION

What was the scope of their involvement?

We provided FreshWorks Studio with a broad set of requirements for the app. We wanted a flexible open-source solution that we could expand to different tests and platforms because we planned for a variety of researchers and institutions to be able to use it. It also needed to have rigorous data control and security because it would be used in a healthcare context.

They took our requirements and began investigating existing products and solutions to understand what the field currently offered. FreshWorks Studio shared their research and identified what worked and what we could do better, creating a comprehensive development plan. The app needed to have individualizable assessment surveys, an adaptive design, and an online consent process that also featured a participant recruitment component.

They recently finished the first iteration, which has limited functionality but lets us know what its capabilities are. FreshWorks Studio will complete the full-functionality of the MyCogHealth app within the next few months, and then we’ll be able to deploy and test it in clinical trials.

What is the team composition?

We mainly work with their COO but also interact with the iOS and Android developers occasionally.

How did you come to work with FreshWorks Studio?

Our colleagues at another lab had used FreshWorks Studio to develop their technology and recommended them. They were local and had a good portfolio, so we hired them.

How much have you invested with them?

We spent just over $200,000 for the first iteration. The next phase will be around the same price.

What is the status of this engagement?

We’ve been working together since January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app’s UX/UI looks great, and the backend seems to be functioning as it should. We’ll know more when the next iteration is finished.

How did FreshWorks Studio perform from a project management standpoint?

They manage the project well and move quickly. We maintain constant communication, and they let us know right away if any problems arise. We planned for this project to take a few years, but FreshWorks Studio will most likely have it all completed by October.

What did you find most impressive about them?

They’ve been consistently engaged and enthusiastic about the project. They want to see it succeed and are proactive in solving any challenges that come up. I’m convinced we’ll have one of the most comprehensive and quality pieces of software that will enable cutting-edge research and care through the assessments. They fully understand our needs and work to meet our expectations every day.

Do you have any advice for future clients of theirs?

Make sure to fully interact with FreshWorks Studio. They’ll provide great ideas and solutions if you let them know, in detail, what you want.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev Support for Large Consulting Company

“Even from the initial discussions, they made sure to be available when needed and consistently followed up.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Nov. 2018
Project summary: 

FreshWorks Studio conducted a pilot test for a mobile web app that allowed users to track and locate office equipment. The app integrated with third-party software, using RFID tags to mark easily lost items.

The Reviewer
 
10,000+ Employees
 
Canada
Director, Information Technology Consulting Company
 
Verified
The Review
Feedback summary: 

FreshWorks Studio garnered enthusiastic praise for their work process and final product. Though they could have been more focused when dealing with executive-level stakeholders, they maintained consistent communication. Passionate and driven, they went above and beyond to showcase their skills.

BACKGROUND

Introduce your business and what you do there.

We’re one of the largest IT firms in Canada. I serve as the director of consulting, focusing on system integration and strategic systems implementation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks Studio?

We were working with a government office that had issues keeping track of their office assets. Expensive, thousand-dollar chairs would often disappear from boardrooms without a trace. As a result, they approached us to do a pilot test for a potential mobile web app that would help them locate equipment online.

They wanted to see if they could utilize some of the technology already in place to help track their high-mobility office assets (e.g., chairs, SMART Boards, network switches). By utilizing internet of things (IoT) concepts, they hoped to implement radio-frequency identification (RFID) and Bluetooth low energy (BLE) tags to map out the equipment.

We investigated the project and found that the client had some technologies that were capable of receiving Wi-Fi pings and displaying floorplan data. We also realized that it was an opportunity for us to partner with a small tech firm and give them some exposure. As a result, we brought on FreshWorks Studio as a subcontractor to lead the pilot test for the mobile web app.

SOLUTION

What was the scope of their involvement?

They came up with an initial concept for the app, developing some of the architecture and performing rigorous tests. Afterward, they built the actual product, which would integrate with the client’s software to help people track office equipment within the building. Users could look online to locate those assets in real time. By marking the assets with RFID tags and securing a perimeter with an alarm, the app would also notify security if something was leaving a designated area without permission.

What is the team composition?

Their team consisted of a project lead, a web architect, and a web developer. We primarily interacted with the project lead, which facilitated coordination between senior-level executives and partners on the client side. In meetings, they were able to capture the salient information and relay it back to the team, but we could also talk to the full team when necessary.

How did you come to work with FreshWorks Studio?

I previously worked in a government office and had heard about them there. The British Columbian government has an overall CIO who recommended them to me.

How much have you invested with them?

We spent about $20,000 CAD ($15,191 USD).

What is the status of this engagement?

The pilot test lasted from August­–November 2017, though there’s still potential for additional work if the client chooses to move the project into production.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because the app is only in the pilot phase, we don’t have any hard metrics yet. However, from a qualitative perspective, FreshWorks Studio did great work and received a lot of positive feedback. The client was happy with both the product produced and the team’s ability to work in an iterative fashion while staying within a restrictive budget.

How did FreshWorks Studio perform from a project management standpoint?

Throughout the process, they conducted regular project meetings every week or so. They also did client presentations on a bi-weekly basis as well as monthly final product demonstrations. Since the project was small, we didn’t want to absorb the budget with project management tools. So we tracked their progress through Word and Excel. In terms of scheduling, they met all the deadlines that the client set up.

What did you find most impressive about them?

I appreciated their dedication and enthusiasm. Even from the initial discussions, they made sure that they were available when needed and consistently followed up. Above all, they were eager to move the project forward.

Are there any areas they could improve?

While they completed a successful project, they could have probably refined the team dynamics more during executive-level presentations. When someone was presenting, everyone would be a bit anxious to talk about their work, so there was some back and forth bouncing between people in the room.

Furthermore, there was an instance during the second phase when the client asked them to keep the project at a barebones MVP level. In response, the team went beyond the budget to demonstrate what they could do, but it wasn’t what the client had asked for. Ultimately, they stuck to the overall budget.

Do you have any advice for potential customers?

Be specific about what you’re looking for and play to FreshWorks Studio’s strengths. They’re a strong web app development company that’s steadily gaining technical skills. However, they might not be as equipped to do technical design for major infrastructures. Lean on them for what they’re good at, and you’ll be fine.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They’re a small company, so a large volume of work can stretch them a bit thin. However, they’re dedicated to the work and clear on what they do.
  • 4.5 Cost
    Value / within estimates
    Although they briefly went over budget during the second phase of the pilot test, they still kept within the provided cost estimates in the end.
  • 5.0 Quality
    Service & deliverables
    They did everything that the client asked for and even put in extra time to show off their capabilities.
  • 5.0 NPS
    Willing to refer
    I have no hesitations referring them on to other clients for their type of work.

Development Support for Event Ticketing Company

“FreshWorks gets the job done fast.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2018 - Ongoing
Project summary: 

As a development partner, FreshWorks Studio developed user-centric features for an online ticketing portal. They built the Django framework on top of the Azure SQL Database.

The Reviewer
 
1-10 Employees
 
Victoria, Canada
Sean Toohey
CTO, Ticket Rocket
 
Verified
The Review
Feedback summary: 

FreshWorks’s rapid work pace was the best solution for the project’s tight deadline. They worked tirelessly to develop an engaging and functional platform; they worked even harder to build a trusted and long-term partnership. There’s no project too big or too small for them to manage.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO at Ticket Rocket, a sports-centric ticket sales distribution company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks Studio?

We realized that we needed more resources to build our client’s new ticketing portal successfully, so we searched for a Django- and Python- savvy developer who could assist our in-house staff.

SOLUTION

What was the scope of their involvement?

The platform was 80% completed by the time we hired FreshWorks to help us speed up the development process. Most of the work involved implementing entitlement features that gave users specific privileges based on their membership status. We were tasked to build a new scenario on top of our existing Azure SQL Database, so we used Python on the Django platform to quickly develop our user-centric framework. We’re still iterating new features on the platform in collaboration with FreshWorks.

What is the team composition?

We interact with their owners for business-related matters, but we mostly work with our assigned developer. 

How did you come to work with FreshWorks Studio?

I met them at a biotech convention years ago and was able to see their company grow tremendously over the years. I’ve referred many clients to them and always heard good things about their work, so I decided to use them for a small project after losing our in-house app developer. They returned deliverables astonishingly fast, so we knew they would be an excellent fit for our most recent project.

How much have you invested with them?

We spend nearly $15,000 each month on their development services.

What is the status of this engagement?

We’ve been working on the ticket portal since April 2018, and we plan to use them for future projects as well.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After months in production, we had a successful first launch where thousands of users purchased tickets to a tier-one event. They worked hard to fix bugs and avoided introducing new glitches. 

How did FreshWorks Studio perform from a project management standpoint?

We fully embedded their developer on our team, so they had access to our Basecamp and Slack channel for project management and communication respectively; We’ve even provided them with an internal email address.

What did you find most impressive about them?

Whether onboarding members, responding to emails or completing work, FreshWorks gets the job done fast. They’re professional, receptive to our needs, and they’re committed to building a long-term relationship with us. Their location near our office is also convenient. 

Are there any areas they could improve?

We’ve yet to experience any issues while working with them.

Do you have any advice for potential customers?

Although our project was a collaborative effort, FreshWorks is fully capable of managing entire projects without external guidance. They carefully walk through the discovery stage with clients to ensure that they’re creating the best possible end-product.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Identity Card Application Development for IT Service Firm

“Their uplifting company culture leverages individual strengths to deliver quality results.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2016 - Ongoing
Project summary: 

FreshWorks developed a specialized mobile app as part of an ongoing personal documentation project. They have created backend software and a facial-verification solution for wide-spread use and efficiency.

The Reviewer
 
501-1000 Employees
 
Vancouver, British Columbia
Roger Fabi
VP of Sales, Sierra Systems
 
Verified
The Review
Feedback summary: 

The app’s features helped increase the program’s user base to an estimated 5 million. The software illustrates FreshWorks’ extreme attention to detail and collaborative skills in its consistent and reliable functionality.

BACKGROUND

Introduce your business and what you do there.

I am the VP of sales at Sierra Systems. We are a full-spectrum IT services company that provides consulting, development, and implementation services to a large client base.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks Studio?

We are working with the Province of British Colombia to streamline personal documentation by creating a national program that combines healthcare and driver’s license information on a single card with an embedded scanning chip. The system will be implemented into both online and in-person transitions, examples being students loan elections or doctor’s visits. We brought in FreshWorks to develop corresponding mobile apps with individual record connection and verification features.

SOLUTION

What was the scope of their involvement?

FreshWorks developed an iOS and Android app intended to validate personal information through mobile devices using a passcode. They constructed the app’s backend to connect the user’s individual records to the program. The team also provided a digital verification solution that video-connects users to a BC government agent that can validate appearance against the visual records they have on file.

What is the team composition?

FreshWorks sent a project manager, quality assurance specialist, and a team of developers for the project. They work as part of our larger in-house development team.

How did you come to work with FreshWorks Studio?

The Provincial CIO recommended them for the project.

How much have you invested with them?

Their services are billed directly to the client. I estimate they have spent between $40,000—$45,000 a month since the start of the project.

What is the status of this engagement?

The partnership started in December 2016 and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There are currently 5 million people in British Colombia with updated cards. We are now working to implement wide-spread use and app integration. The Province is extremely happy with FreshWork’s attention to detail and consistency in their services. This positive experience led to future engagements in app development projects.

How did FreshWorks Studio perform from a project management standpoint?

They seamlessly collaborated with our in-house developing team using Jira. Their team internally operated under a driven and supportive work ethic. Their uplifting company culture leverages individual strengths to deliver quality results.

What did you find most impressive about them?

The team actively seeks feedback and suggestions from established people in the industry. They’re aware of their fresh reputation, but are quickly building strong client connections and a broad portfolio.

Are there any areas they could improve?

They will improve with more experience and business exposure.

Any advice for potential customers?

Clients should take them seriously. They care deeply about the quality of their service and delivered products.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    If there were any issues, I would have heard about it.
  • 5.0 Cost
    Value / within estimates
    They delivered what was expected within the provided budget.
  • 4.5 Quality
    Service & deliverables
    They swapped teammates a couple of time, which led to a few discrepancies.
  • 5.0 NPS
    Willing to refer

Marketplace Web & Android App for Car Wholesalers

“[Our project manager] is great at bridging the gap between development and the more creative aspects of the project.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - Ongoing
Project summary: 

FreshWorks designed and created an e-commerce web app and accompanying mobile app for Android. Key features include automated data population, two-way communication, and support for auction-style sales.

The Reviewer
 
1-10 Employees
 
Victoria, Canada
Susan Else
Founder, Revvd Up
 
Verified
The Review
Feedback summary: 

The apps are still in QA testing, but initial feedback has commended the simplicity and ease of use. Effective communication and stellar project management made them an ideal partner for clients with limited development experience.

BACKGROUND

Introduce your business and what you do there.

I designed a mobile app to assist in the wholesale car industry. The app serves as an easy way for car wholesalers to load their cars onto a web app with photos, specs, etc. and sell inventory to buyers. I’m the founder of this campaign.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks?

I planned the foundations of the design and came to them with an idea, but needed help on the execution. Creating the app myself would have been too time consuming, and I wanted to devote that time to building out the idea and making the best product possible. This was my first time working with a web development company.

SOLUTION

What was the scope of their involvement?

They led all aspects of technical development, and worked with me to finalize my ideas throughout the course of the project. The idea started as a way to help wholesalers with uploading inventory to their own platforms, but after further discussion with FreshWorks, we decided to go with more of a sales platform. The app now integrates with sellers’ sites, and offers two-way communication between sellers and buyers. The initial scope included the web app and an accompanying Android app, and we’ll look to create an iOS app moving forward.

A key feature of the app involves the explosion of vehicle identification numbers (VIN), which allows buyers and sellers to enter a VIN number and receive pertinent data and information on the specific vehicle. Since the information from the VIN explosion service isn’t always 100% accurate, we had to add in a feature that allows sellers to go in and edit vehicle information as necessary, and add any information that wasn’t included. Once the information is complete, sellers can choose how they’re looking to sell the vehicle. Options include selling directly to specific sellers, choosing a list of sellers, or selling in an open auction.

What is the team composition?

I work primarily with Tristan [Senior Account Manager, FreshWorks], but Samarth [CEO, FreshWorks] and Rohit [COO, FreshWorks] were more involved in the beginning of the project.

How did you come to work with FreshWorks?

I had conversations with a tech-savvy friend of mine, and he suggested considering offshore developers in India or Eastern Europe. After researching a few groups, I determined that my scope of work was more complex than what they were accustomed to working on. Most of their prior work was comprised of photo-posting interfaces with no integration capabilities and no communication tools.

I ended up choosing to find a developer in Canada, and started my search again. I found FreshWorks listed on Clutch, and chose to go with them. They were based in Victoria, which made it very easy for me to meet with them if questions or concerns came up. This was very helpful throughout the development process.

How much have you invested with them?

Around $50,000 total.

What is the status of this engagement?

We connected in December of 2016, and the work started in January of last year. The mobile app and web app are complete, and we’re approaching completion on a landing page that allows users to sign in.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s currently still in the testing phase, but we’ve already gotten great feedback on the app’s usability. We’re marketing to an older audience that isn’t necessarily tech-savvy, so we made sure that the app’s interface is very simple and user-friendly. We’ll begin to gather more solid metrics after the app’s official launch.

How did FreshWorks perform from a project management standpoint?

They’re very receptive when I approach them with updates or new ideas. It’s been a lengthy process of development with input from both sides, and they’ve always been very accommodating on any changes I’ve requested. They have a great structure for input on the functionality of the app, and they’ve communicated effectively throughout the project. Tristan is always available via phone or email, and has been great in keeping me updated on the project. We used Google Docs and Dropbox to exchange information, and they used InVision on their end for prototyping and task management.

What did you find most impressive about them?

Tristan [Senior Project Manager, FreshWorks] has been a very effective communicator, and is great at bridging the gap between development and the more creative aspects of the project. Whenever he was going to be unavailable, he would connect me with someone else on the team, and they’ve all been great to work with as well.

Are there any areas they could improve?

My view of simplicity within the app wasn’t always aligned with the developers, but Tristan was very effective in working through those differences and ensuring the quality of the end product. There were sometimes gaps in understanding during the planning phases, but again, this wasn’t a major obstacle, because Tristan mediated effectively and made sure we were all on the same page.

5.0
Overall Score As my first experience with web development, FreshWorks was great to work with.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    There were some minor delays, but they were due to issues on both sides.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer