We Design Experiences Not Just Apps

FreshWorks Studio (AirSenze) is an award winning Victoria based firm working in the space of Digital Transformation and specializes in designing & developing mobile & web apps. 

By following agile methodology and planning principals, FreshWorks has an impressive record of delivering exceptional mobile apps on time and within budget. The quality of our deliverables and how we closely we collaborate with our clients are the main drivers behind this. Clients are encouraged to pop in or call to chat to see the latest builds for feedback. During these times, we collaborate with the client and share what we’ve learned in our impromptu discussions and offer great enhancements or additions to their vision. We strongly believe in building partnerships versus contractor relationships. 

FreshWorks have had tremendous success in delivering projects and have been placed as a top ten mobile development firms in Canada and Douglas Magazine 10 to Watch 2017 winners.  FreshWorks have seen their innovative model translated into positive press highlighting the development capabilities and the incredible story of the founders. FreshWorks have been featured in CTV Vancouver Island, Times Colonist, BC Tech Strategy, BC Gov News, Daily Hive and University of Victoria.

 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2014
Show all +
Victoria, Canada
Headquarters
  • FreshWorks Studio
    736 Broughton Street
    Victoria, BC V8W1E1
    Canada
    250.891.4127
other locations
  • FreshWorks Studio Vancouver
    Canada

Portfolio

Key clients: 

 

  1. BC Services Card App for MTICS

  2. ConnectVictoria for City of Victoria

  3. Parking Garage App (AirBnB of parking)

  4. PetComm 

  5. BCHighways 

Ziggie - E commerce platform

Ziggie provides a curated marketplace for customers, suppliers and social impact partners. One can open a "Changemaker Account" which means every purchase generates 5 – 20% of the retail price to their personal account called “My Changemaker Account”.

By opening "Changemaker Account", one can direct these funds to any number of worthwhile causes offered by the social impact partners to improve lives.

http://www.ziggie.net/

Vancouver International Wine Festival

VanWineFest is a comprehensive wine app designed for the Vancouver International Wine Festival that provides information about wine events happening around you. It also provides you with detailed information on wines and wineries, right at your fingertips.

Picture yourself walking through the Wine Festival with a glass of wine in one hand while fumbling to find a place to write notes on the little pad of paper you picked up at the entrance. You may lose that paper by the end of the night, and you will certainly have forgotten to capture some important details as the evening progresses. Now imagine an elevated experience; no paper or pencil not only means less of a fuss for you, but also less waste for the environment. Environmental stewardship is seen more and more as a crucial requirement for the future of the wine industry, so you will be contributing simply by using the app. The wines you love and want to remember will be on your phone and at your fingertips long after...

Livecare Connect - Virtual clinic for doctors and patients

Livecare Connect™ Telehealth Platform can improve a clinic’s practice efficiency, patient satisfaction & schedule flexibility. Connect provides a high-quality, easy to use video conferencing platform that can integrate smoothly into any healthcare practice.

The app (web, iOS, Android) is simple and intuitive interface that allows users to schedule a visit and uses Oscar EMR plugin for integrated scheduling and visit documentation. A medical grade, high definition video provides the clearest images. It fulfills national healthcare security standards (PIPA & FIPAA Compliant).

BCHighways app for BC MOTI using open511

BCHighways app is a traffic and driving-condition reporting app for BC Highways. Before you leave home, it shows you about issues on your route and live feeds from webcam. 

By using information gathered from DriveBC open 511, BCHighways app helps you avoid driving issues and gets you to where you’re going safely with informative, real-time updates. 

The completely free app is available on iPhone, iPad, Android phones & tablets, Apple Watch and Apple TV.

BC Services Card app for MTICS

Under the IDIM program, FreshWorks (AirSenze Solutions) was chosen as a sub-contracting firm to develop the app. The app’s scope includes highly-secure authentication using OpenID Connect, barcode scanning, secure keychain access, JWT signing, RS256 encryption and Apple’s Touch ID to verify the identity of the user. Once the user has been identified, they’re automatically logged into the BC Services Account. Once the card has been added to the app, it is securely saved to the device for future logins using Apple’s Touch ID.

Garage Parking (AirBnB of Parking)

Garage is a Shared Parking App (iOS, Android, Web) that lets you rent your parking spot when you are not using it. Listing your parking spot is as easy. The parking owners adds an address and upload a picture of the spot. Then, they can choose the price they want to charge for their spot on an hourly, daily, weekly or monthly basis. 

For renters, the app shows all available parking spots near their area. They can book the spot ahead of time and can make payments using your credit card (STRIPE integration).

Use parking spot when you need it. Make money when you don't.

City of Victoria App

The City of Victoria app is the beginning of an era of Smart City and will make it easier for Victoria residents to access a variety of City information from their mobile device. 

The app lets the residents of Victoria to submit service requests directly from the app. They can simply take a picture, provide description and use device's inbuilt GPS locator to create the service request and submit it to the relevant department in the city.

https://launchkit.io/websites/0eDQGAUGyaU/

PetComm App

An App for the Pet Community

PetComm was created for pet lovers like you, as a place to expand your community in a safe and fun environment. PetComm is for connecting, sharing and educating, helping you have the best possible pet ownership experience.

www.petcomm.ca

 

Reviews

Sort by

Magento Web Development for E-commerce Platform

"They’ve made it affordable for us to do an MVP short term and it allowed us to do what we wanted to do."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2016 - Ongoing
Project summary: 

FreshWorks Studios built a site for a Magento platform that is serving as an MVP for an e-Commerce startup. 

The Reviewer
 
Startup
 
Vancouver, Canada Area
Craig Brod
Founder, E-commerce Platform
 
Verified
The Review
Feedback summary: 

The client has been happy with the work that FreshWorks has done, noting their cost effectiveness and communication skills despite language and cultural barriers. 

BACKGROUND

Introduce your business and what you do there.

We are an e-commerce company that’s coming to market soon. We’re opening a field called retail impact in which we will sell brands on the site that put up a certain amount of money for us to sell them at a discount to impact kids’ and mothers’ lives to address the area of childhood poverty.

I’m the founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks Studios?

We wanted someone to help us with our beta site.

SOLUTION

What was the scope of their involvement?

They created a site for a Magento platform and use another language that interfaces with Magento that makes it easy to make changes on the site.

How did you come to work with FreshWorks Studios?

I pitched to a venture capitalist in Vancouver for funding and he knew Rohit from FreshWorks and recommended that I call them to help us with our MVP [minimum viable product]. I found that local agencies charge a lot of money for programming, but Rohit said they would be able to provide us what we need cheaper. He seemed much more positive and supportive than other firms who were saying they couldn’t guarantee anything. Rohit was willing to come here for 2 face-to-face meetings and showed us some work they had done.

How much have you invested with FreshWorks Studios?

We’ve spent $25,000 to $30,000 so far with Fresh Works Studios.

What is the status of this engagement?

We began our relationship in October 2016 and we’re still working with them.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We have an internal programmer who’s been testing the product, and so far it’s been working. It’s more basic than we thought but I think it will work.

How did FreshWorks Studios perform from a project management standpoint?

We get updates and status reports every night. The communication is excellent and any delays have been on our side.

What did you find most impressive about FreshWorks Studios?

They’ve made it affordable for us to do an MVP short term and it allowed us to do what we wanted to do.

Are there any areas FreshWorks Studios could improve?

Sometimes Rohit is difficult to understand because of his Indian accent, so I make sure to listen closely during our conversations. It’s been an amazing experience considering our cultures are so different.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    We slowed them down by not supplying things they needed, but it’s also taking longer than their first estimate.
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    The project isn’t complete but our communication is good and they keep us updated on where the project is in the process.
  • 5.0 NPS
    Willing to refer

iOS and Android Development for Parking App

"We felt that Freshworks had great buy-in and passion for the project, which we found missing in other vendors in the past."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
Project summary: 

FreshWorks Studio started by building an MVP for the client, and eventually designed and built a fully functional app on the iOS and Android platforms.

The Reviewer
 
2-10 Employees
 
Vancouver, Canada Area
Sam Chandola
Founder, SmartShare Solutions
 
Verified
The Review
Feedback summary: 

The client praised FreshWorks for their ability to go above and beyond the project's scope, and provide insightful suggestions for improvement. While the app has not launched, the client was able to use Freshworks' work to raise further rounds of funding. 

BACKGROUND

Please provide us with a brief description of your company and your role there.

SmartShare Solutions Inc.’s flagship product, Garage, is a shared parking platform that lets owners share their parking spots with drivers who are looking for one. I am the company’s founder.

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address when you approached the vendor?

When we approached Freshworks, we were at a very early idea stage. The Freshworks team helped flesh it out and quickly built an MVP that will let us test the product in the market and start getting customer feedback as we start iterating it.

Additionally, the team also really took ownership of the project, coming up with feature suggestions that has made the final product much better. We needed someone to take ownership of product development and the Freshworks team more than adequately stood up to the challenge.

SOLUTION

What was the scope of the project, and can you describe the specific services that were provided? (if applicable, can you name the specific technologies that were used?)

The scope of the project involved the development of version 1.0 of the product. We were looking to develop the Garage app (AirBnB for parking). FreshWorks followed a systematized approach and provided the following services: scope document and refining the idea for the launch of the app, designing the wireframes for the app, providing the UI/UX design of the app and making it consistent with the color schemes and design guidelines, development of the iOS, Android and admin panel for the Garage app, continuous engagement and weekly progress report on the app, and QA/Testing of the app

What was your process for selecting the vendor to work with?

The team at Freshworks came to us as a recommendation from a business partner after we had a very negative experience with another vendor. The Freshworks team came in, pitched to us, and showed us how they would execute. More than anything, it was their passion for the project that made us choose them.

Can you give us a general estimate of the size of the project, in dollar terms or personnel work hours?

$50,000 - $100,000

What was the timeline of the project (start and completion date)?

July – September 2016

RESULTS & FEEDBACK

What were the results of the project, and are there any success metrics you can share?

The product is complete and will go live soon. But even before that, the product that Freshworks built has already netted result in helping us close our funding round.

Was there anything unique or special about the vendor compared to other partners you may have worked with in the past?

We felt that Freshworks had great buy-in and passion for the project, which we found missing in other vendors in the past.

Looking back on the project do you have any constructive criticism? Is there any area that they could improve or you would do differently?

Going forward, we would like to be more involved in the initial stages, specifically around UX. This was one segment we wanted to be more involved in, but were not able to because of time constraints.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Mobile App Development for Canadian City

"FreshWorks was extremely responsive to our requests, and overall was very easy to work with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

FreshWorks Studio designed and developed a mobile app for a major city in Canada that was looking to more readily provide its tourists and locals with information on city-happenings.

The Reviewer
 
500-1,000 Employees
 
Canada
Chief Information Officer, City Government
 
Verified
The Review
Feedback summary: 

The client praised FreshWorks Studio for their team's responsiveness and their win-win attitude. The client felt like FreshWorks always had their best interest at heart.

BACKGROUND

Introduce your business and what you do there.

I am the Chief Information Officer for one of Canada’s largest cities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks Studio?

We wanted to make some key information and services on our website more easily available to visitors and residents of the city. The concept of a mobile app for the city appealed to us due to the increasing mobile traffic analytics to our website.

SOLUTION

What was the scope of their involvement?

We chose to surface some of the most popular content of our website, and went with the agile concept and started with a minimum viable product. We wanted to start small and build on early success and feedback. The plan is to expand function and content.

How did you come to work with FreshWorks Studio?

We were referred to them by a trusted colleague.

How much have you invested with FreshWorks Studio?

It was in the $10,000 - $50,000 range.

What was the timeline of the project?

The project lasted about four months.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We haven’t yet launched the project, but we are very satisfied with the final results and anticipate success.

What did you find most impressive about FreshWorks Studio?

FreshWorks Studio was extremely responsive to our requests, and overall was very easy to work with. The relationship is very much a partnership with a win-win outlook.

Are there any areas FreshWorks Studio could improve?

I feel the project was very successful. If I were to give any feedback, I’d say tighten down the project scope a bit more. I feel we got more out of them than what was in scope, which was good for us, but to be fair to them, they need to set those boundaries.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Very likely.

Social Media App for Pet Owners

"The project was launched on time and results were outstanding. The FreshWorks team worked closely with us to meet our goals."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

FreshWorks Studio designed and developed a mobile app on both iOS and Android platforms that would serve as a social network for pet lovers.

The Reviewer
 
2-10 Employees
 
British Columbia, Canada
Paul Nault
Founder, PetComm
 
Verified
The Review
Feedback summary: 

The project was delivered successfully and the client is very satisfied with the FreshWorks Studio development skills. The client highlighted FreshWorks Studio’s passion for working with local startups as one of the primary reasons the relationship was so enjoyable.

BACKGROUND

Introduce your business and what you do there.

I am the Founder and Chief Executive Officer. PetComm was created for pet lovers, as a place to expand community in a safe and fun environment. PetComm is for connecting, sharing, and educating, helping people have the best possible pet ownership experience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks Studio?

We had the idea that the community of pet owners would benefit from an app-based social network. Sharing their stories, experiences, and love of their pets would be facilitated by the mobile app. We had no experience as app developers and wanted to be secure in knowing that the product we were going to receive would be based on the latest technology for both major platforms. We also wanted to partner with a group whose vision matched our own and could provide long-term support for us.

SOLUTION

What was the scope of their involvement?

The scope was a full development of both the online presence (web site) and the apps associated with the two major mobile communities, Apple’s iOS and Android. We also wanted a stunning design.

How did you come to work with FreshWorks Studio?

We selected the vendor based on a referral from a friend.

How much have you invested with FreshWorks Studio?

The project was comprehensive, in the range of $50,000 - $100,000.

What is the status of this engagement?

The project took 2-3 months to complete.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The project was launched on time and results were outstanding. The FreshWorks team worked closely with us to meet our goals.

What did you find most impressive about FreshWorks Studio?

FreshWorks has a strong local presence, great passion for technology and startups,a willingness to go the extra mile to make PetComm’s launch successful, and a large offshore team to support the continuous development.

Are there any areas FreshWorks Studio could improve?

I believe our process was accelerated with this vendor. If I were to suggest an improvement, it would be enhancing the speed of the app.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile Development for Card Game App

"FreshWorks fit our criteria perfectly."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

FreshWorks provided mobile application development services for iOS and Android platforms. The project was completed within a few months. 

The Reviewer
 
2-10 Employees
 
British Columbia, Canada
Vice President, Digital Marketing Firm
 
Verified
The Review
Feedback summary: 

FreshWorks presented an open means of communication directly with the design and development team. This ensured that the product met expectations throughout testing. The application was successfully released in the App Store and Google Play all within cost parameters. 

BACKGROUND

Please describe your organization.

We are a marketing and consulting company for small businesses. We handle their online and offline marketing including PPC [pay per click], website and mobile apps and games.

What is your role at the company?

I am the vice president.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FreshWorks Studio?

We were looking for a small app development company to design and produce an iOS and Android app for one of our clients. We were looking for a team to take our card game and wireframe and build a fully functional app.

What was the scope of the project?

The project was about two months in length. We required FreshWorks to do the design, coding, and testing for both iOS and Android devices.

How did you come to work with FreshWorks Studio?

We had talked to a few other design studios and found them either too big or too expensive. FreshWorks fit our criteria perfectly.

How much have you invested with FreshWorks Studio?

We have spent somewhere between $10,000 and $50,000 working with FreshWorks.

What is the status of this engagement?

The project began on May 1, [2016] and was completed by the end of June.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Both apps are complete and available on Google Play and the App Store. FreshWorks provided us with prototypes, alpha, beta, and final products on time.

What did you find most impressive about FreshWorks Studio?

We were able to communicate directly to the design and development team rather than having to work through layers of management. 

SOLUTION

p>

Please describe your organization.

We are a marketing and consulting company for small businesses. We handle their online and offline marketing including PPC [pay per click], website and mobile apps and games.

What is your role at the company?

I am the vice president.

OPPORTUNITY/CHALLENGE

What challenge were you trying to address with FreshWorks Studio?

We were looking for a small app development company to design and produce an iOS and Android app for one of our clients. We were looking for a team to take our card game and wireframe and build a fully functional app.

What was the scope of the project?

The project was about two months in length. We required FreshWorks to do the design, coding, and testing for both iOS and Android devices.

How did you come to work with FreshWorks Studio?

We had talked to a few other design studios and found them either too big or too expensive. FreshWorks fit our criteria perfectly.

How much have you invested with FreshWorks Studio?

We have spent somewhere between $10,000 and $50,000 working with FreshWorks.

What is the status of this engagement?

The project began on May 1, [2016] and was completed by the end of June.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Both apps are complete and available on Google Play and the App Store. FreshWorks provided us with prototypes, alpha, beta, and final products on time.

What did you find most impressive about FreshWorks Studio?

We were able to communicate directly to the design and development team. Some of the other companies we have worked with had too many management layers.

Are there any areas FreshWorks Studio could improve?

I would recommend making the UI/UX [user interface/user experience] for the app or game from the wireframe for client approval, which would save a step in reworking it.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We would have spent twice as much if we worked with a larger company.
  • 5.0 Quality
    Service & deliverables
    The quality was excellent.
  • 5.0 NPS
    Willing to refer
    I’ve already done it.

Web and Social Media Management for Independent Business Consultant

" ... I found their delivery capabilities to be superb."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

Freshworks assisted in an online marketing campaign through website creation, search engine optimization, and setup of a social media management tool. 

The Reviewer
 
2-10 Employees
 
British Columbia, Canada
Ian Johnston
Owner, Independent Consulting Firm
 
Verified
The Review
Feedback summary: 

Although the team at Freshworks could have been clearer about expectations of input, they were otherwise easy to work with and displayed a deep knowledge of social media and mobile computing. 

BACKGROUND

Please describe your organization.

I own a small business consulting and executive coaching firm.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with FreshWorks Studio?

I was looking to improve the online presence of our company.

SOLUTION

Please describe the scope of their involvement in detail.

FreshWorks designed a new website for us, helped us set up a social media management tool, and trained us on best practices for SEO [search engine optimization].

How did you come to work with FreshWorks Studio?

I was referred to them by a colleague.

Could you provide a sense of the size of this initiative in financial terms?

It was less than $10,000. 

What is the status of this engagement?

The project lasted approximately one month.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

FreshWorks Studio has an exceptional knowledge base for mobile computing and social media tools, and I found their delivery capabilities to be superb.

In hindsight, are there areas in which they could improve or things you might do differently?

I wish they had been clearer in terms of expectations on input required from the us.

4.5
Overall Score It was excellent.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    Remember – five is perfect. Nothing is perfect, so they were great.
  • 5.0 NPS
    Willing to refer
    I have done so already

iOS and Android App Development for Parenting App

"FreshWorks Studio has a very nimble and hard-working team who loves to deliver beyond expectations."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Freshworks Studio provided iOS and Android application development services for an application that had to integrate to the backend of a location-based web system. After five months of devleopment and testing, the app was succesfully released. 

The Reviewer
 
2-10 Employees
 
British Columbia, Canada
James DeGreef
CEO of ChatterBlock
 
Verified
The Review
Feedback summary: 

Since release the application has garnered consistent download rates and high reviews. The project was completed on deadline and within budget, making the it a considerable success. 

BACKGROUND

Please describe your organization.

ChatterBlock is a social media company supporting parents and families in local communities. Today's parents are time constrained and overcommitted, yet their child's development remains a top priority. More activities, entertainment, and educational choices for families exist than ever before, and the information is available from many sources. Yet, parents are unable to manage this information effectively because there is no website that synthesizes city-specific information in an intuitive and accessible way. ChatterBlock's vision is to empower families through intuitive city-based content in a protected social network environment. This is a significant untapped market opportunity.

What is your role at the company?

I am the chief executive officer and cofounder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with FreshWorks Studio?

We wanted to create a mobile app for both iOS and Android that would allow our ever-growing population of customers to browse our website using their smartphones. The app had to interact securely with our back-end through RESTful Web Services and our main user sessions through cookies.    

SOLUTION

What technologies were used in developing your application?

The project was developed using Java and Objective-C. Our graphics were developed using Adobe Photoshop and Illustrator.

How did you come to work with FreshWorks Studio?

FreshWorks was a local company with a very well-defined process for tracking progress and streamlining the entire development and testing process. They started with gathering all the functional requirements and then defined the scope of the project. FreshWorks also gave me a firm project cost and delivery timelines, which greatly reduced our risk and project overhead.

Could you provide a sense of the size of this initiative in financial terms?

We have spent somewhere between $10,000 and $50,000 working with FreshWorks.

What is the status of this engagement?

The project was started in September 2015 and finished in January of this year [2016].

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The mobile app was developed according to the project plan, and the quality of the product was very good. We did an internal code review, and the coding standards were quite impressive. We are experiencing a steady download rate of our app, and a majority of users have left positive reviews on the app stores.

What distinguishes FreshWorks Studio from other providers?

FreshWorks Studio has a very nimble and hard-working team that loves to deliver beyond expectations. They are good communicators and loyal to the project timelines. As compared to other software companies, FreshWorks is very proactive in getting all the needed assistance from the client's side. As a result, the project was completed on time without any surprises. Their cost was also very competitive and certainly justified.

In hindsight, are there areas in which they could improve or things you might do differently?

I don't have anything major to add here, but I would like to see the cost based on hourly estimates as compared to the fixed project price that I received. Hourly estimates might have helped us plan better for any technical support that we might need in the future.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Maintenance and Updates for Healthcare App

"FreshWorks Studio has a very personal approach with excellent big-picture business knowledge ...." 

Quality: 
4.5
Schedule: 
3.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

FreshWorks provided mobile app development in order to update an existing application. This included dramatic user interface changes, debugging, security enhancements, and analytics development. 

The Reviewer
 
2-10 Employees
 
Victoria, BC
CEO, HealingHub
 
Verified
The Review
Feedback summary: 

Due to intense debugging issues with the original application's code, the project has taken longer than expected. However, FreshWorks has proven to be rapid and responsive when any issues arise. 

BACKGROUND

Please describe your organization.

We are an online healing support portal with a patient scheduling and tracking app and educational courses.

What is your role at the company?

I'm the CEO.

OPPORTUNITY / CHALLENGE

Please describe the scope of their involvement in detail.

We needed to update our mobile app to provide more integrated care. Specifically, we were looking to improve the onboarding experience for our users as well as deal with existing bugs. 

SOLUTION

Please describe the scope of their involvement in detail.

We required the following: improving the code and analytics of current app, updating the UI [user interface] for onboarding users, build new feature screens, and improve the security and data robustness.

How did you come to work with FreshWorks Studio?

[The process included an] interview, personal referral, solid understanding of the project, and extra business planning support that made me feel very confident with Samarth [Mod, FreshWorks Studio's CEO] and Rohit [Boolchandani, FreshWorks Studio's COO]. 

Could you provide a sense of the size of this initiative in financial terms?

It was between $10,000 and $20,000.

What is the status of this engagement?

It took six months, with ongoing three-month support for usability trial. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Results are yet to be determined as there have been some challenges with the app that we are working out. I feel very supported by the team to help me make some critical decisions. 

What distinguishes FreshWorks Studio from other providers?

FreshWorks Studio has a very personal approach with excellent big picture business knowledge that was shared throughout the project. 

In hindsight, are there areas in which they could improve or things you might do differently?

Possibly, they could do more thorough prediction of pitfalls and previous code issues. I would rather know upfront then find out halfway through when a big issue could arise. They did act on this quickly and took responsibility, so I was impressed with that. 

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Development for Vancouver Wine Festival

"They were quick to respond to all of our questions and always found solutions."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

FreshWorks developed an iOS-based mobile application for a live event. The app functions as a user-friendly, searchable database. 

The Reviewer
 
51-200 Employees
 
Vancouver, Canada
Marketing Director, Vancouver Wine Festival
 
Verified
The Review
Feedback summary: 

FreshWorks proved to be very easy to work with. They were accomodating and responsive throughout. After a succesful first year, they produced a beta version of the application along with a much sought-after Android version. 

BACKGROUND

Please describe your organization.

The Vancouver International Wine Festival was founded in 1979. It is widely regarded as one the best wine shows in the world. The 38th annual festival, held February 20 to 28, 2016, attracted more than 25,000 admissions to 54 events throughout the city; it is headquartered at Vancouver Convention Centre. The festival served 1,470 wines from 155 wineries from 14 countries. The heart of the festival is the Acura Tasting Room at the VCC, which offer six tasting sessions – two for trade only and four for consumers – on Thursday, Friday, and Saturday of festival week, and the tasting room accounts for about 18,000 of total admissions. The public International Festival Tastings offered 700 wines from 155 wineries. The two Trade Tastings offered an additional 145 wines for a combine total of 845.

What is your role in the organization?

I'm the sponsorship and marketing director.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with FreshWorks?

We required a free app that would enable festivalgoers to easily access information on the 155 wineries and 845 wines served in the Acura Tasting Room during the six sessions, rate the wines, and save favorites. In addition to tasting room wines, the app contained information on wines served at three special events: Spumante & Co.; Iconic Grapes Around the Globe; and 25 Under $25. We did not include information on wines served at the other 45 festival events.

SOLUTION

Please describe the scope of their involvement in detail.

The scope of the project was to create a searchable, user-friendly database for each of the above-mentioned events with the information on the wineries and their featured wines and agents on both an iOS and Android platform. The app needed to include a section for winery notes, wine notes, favorites, wine rating system, and a "my wines" list. FreshWorks services included a complete revamp of the 2015 beta iOS version to incorporate the 2016 wish list and the development of the much sought-after Android version.

How did you come to work with FreshWorks?

They provided – under their previous name AirSenze – our 2015 app.

Could you provide a sense of the size of this initiative in financial terms?

It was between $0 and $10,000.

What is the status of this engagement?

It ran from September 2015 to February 2016.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Two versions of the app available for festival-goers to download and use at their leisure while at the four specific events with the ability to make quick notes, no need to take a photo as this information was already included.

The feedback we have received so far has been primarily positive. In terms of metrics, we are awaiting these results.

What distinguishes FreshWorks from other providers?

We found FreshWorks to be very accommodating. They were quick to respond to all of our questions and always found solutions.

In hindsight, are there areas in which they could improve or things you might do differently?

I would like to have at least one or two face-to-face meetings to review the updates. Of course, I recognize that we're not in the same city, which makes this a little more challenging.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Development for Flood Safety Department

"Their company has a strong project management skills, and they provided us excellent results in a timely manner."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Freshworks performed front and backend development for a mobile application focused on submitting field reports. The application succesfully helped improve efficiency and organize incoming data. 

The Reviewer
 
Government Agency
 
British Columbia, Canada
Jesal Shah
Flood Safety Engineer, Provincial Integrated Flood Hazard Management
 
Verified
The Review
Feedback summary: 

Freshworks produced a bug-free app with a fast turnaround time. They were very accomodating to any changes and created excellent results in a timely manner. The application is easy to use, highly intuitive, and the project is conidered a success. 

BACKGROUND

Please describe your organization.

The objective of the Provincial Integrated Flood Hazard Management Program is to reduce the impacts flooding has on people, communities, and infrastructure. The program is committed to providing policies, guidelines, and information that help local governments, diking authorities, provincial ministries, and others to manage land use in flood hazard areas; manage flood protection systems and maintain dike safety; and prepare for, respond to, and recover from flood emergencies.

What is your role at the company?

I am a flood safety engineer.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with FreshWorks Studios?

Local government contractors were not submitting quality inspection reports of their dike and levy infrastructure. The process was time-consuming as they had to complete reports in the field via pen and paper, and then take digital photographs. Once they got back to the office, they had to collate all the materials and send them to the head office via mail, email, or fax.

SOLUTION

Please describe the scope of their involvement in detail.

The project was to develop a mobile application that inspectors could use in the field to fill in information, take photos and videos, and send the reports to our office electronically.                    

How did you come to work with FreshWorks Studios?

They had some experience in compliance reporting apps for restaurant inspections with the CRD [Capital Region District] Victoria. I also got their reference from a colleague who knew about some of their past successful projects.

Could you provide a sense of the size of this initiative in financial terms?

It ranged from $10,000 to $50,000.

What is the status of this engagement?

It took from 8 to 10 weeks.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The results were great. Inspectors seemed to love being able to use modern technology in the field. The app was used at more than 200 dikes across the province of British Columbia. The usability was phenomenal, and the app was intuitive and easy to use.

What distinguishes FreshWorks Studios from other providers?

I loved FreshWorks Studios's fast turnaround time and minimal bureaucracy. I could talk to the developers directly, and they were very accommodating towards my change requests. Their company has a strong project management skills, and they provided us excellent results in a timely manner.

In hindsight, are there areas in which they could improve or things you might do differently?

I think the project was successful, but it could have been better if we had a created a clear scope document before starting the development.

5.0
Overall Score I have already recommended them to my colleagues and would absolutely love to recommend them in future as well.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer