Fraction

BACKGROUND

Please describe your company and position.

I am the General Manager of FundEasy

Describe what your company does in a single sentence.

We create easy to use event and fundraising software for nonprofits, so they can fulfill their God-given mission and make a greater impact!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fraction to accomplish?

• Work with US based Developers
• Have someone "on" our team that had the technical knowledge and experience needed.
• Decrease our development costs

SOLUTION

How did you find Fraction?

Referral

Why did you select Fraction over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Fraction were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Project 1: Web App Rewrite: 
  • Rewrite our web app in updated languages, using only two languages. 
  • During rewrite ensure that we have increased security and implement several improvements that have not been feasible previously. 
  • Add the ability for us to support multiple transaction processor options for customers. 
  • Make changes in order to manage data storage costs. 
  • Begin in January by researching current app and database. 
  • Be ready for Alpha 1 testing in May (ended up in July/August), with a Beta release to customers in the summer (pushed to fall). 
• Project 2: Mobile App Rewrite: We want to build a simplified event guest check-in app that sends and receives data online, removes the need for a hub/server, router or network, can be downloaded on both iOS and Android devices, and works in tandem with a mobile-optimized web app. Early in project determined we would include “Guest Management” features such as viewing groups, moving guests, seeing vacant seats, etc. Timeline: Begin in June to be ready with Web app Beta Release.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our new web app is in a local staging environment, but the Fraction team has provided regular demos during virtual meetings to show progress. They have rebuilt it feature by feature, product by product. Will be ready for Alpha 1 testing by staff in a week or so. The mobile app project has just begun.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management has been something for all of us to work together to figure out. We have staff turn over after contracting with Fraction and had to change our point person for them. They've been very understanding and flexible. 

The team increased their level of project management for us and the project, overall, has been running quite smooth since that change. Plus, as we have had to figure out some points of the project along the way, the team has been a God-send as they've provided insight and recommendations.

What was your primary form of communication with Fraction?

Virtual Meeting

What did you find most impressive or unique about this company?

Praveen, one of the founders, has been so willing to jump in, as needed, to meetings and offer his expertise. His insight truly is invaluable. The team has the development skills, but trusts us to know our customers. They've been very flexible as our needs have grown and changed, and could easily find an additional developer with just the skill set we needed. They've also been able to onboard new developers very quickly.

Are there any areas for improvement or something Fraction could have done differently?

Nothing comes to mind.