IT Managed Services
$50,000 to $199,999
June 2015 - Ongoing

5.0

Quality: 4.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“Their efficient response time stands out.”

Jun 28, 2021

Head of Finance, TCI (GB) Ltd.

Alex Slee

Other industries
Exeter, England
11-50 Employees
Phone Interview
Verified

FluidOne-Chorley (formerly Orca) (formerly HW Technology) provides IT support for a construction business. The team executed a hardware overhaul and set up all-new laptops and desktops. They continue to provide IT maintenance as needed.

FluidOne-Chorley's (formerly Orca) (formerly HW Technology) work meets all client expectations. The team is efficient, hardworking, and on top of the ball. They always get back to their clients in the span of 5–30 minutes. The senior director is easy to reach in any case. HW Technology is a capable vendor that offers excellent support.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the finance director of a construction business. We’re also an office and furniture welfare provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with HW Technology?

We had a lot more employees being taken on, which meant a lot more IT. Internally, we couldn’t cope with the challenges. We reached out to HW Technology (HWT).

SOLUTION

What was the scope of their involvement?

They took over control of our servers to ensure there was no downtime. In 2019, we needed a new overhaul of our hardware. They came in and set up our new laptops and desktops. The team connected everything to our servers and made sure everything was running efficiently. They stayed for a couple of days to make sure everything was correct. The team also provides instant support whenever we need it.

What is the team composition?

I work with their director. I work with 5–6 other engineers as well.

How did you come to work with HW Technology?

Our managing director and their director had a mutual connection. After one meeting, we decided they were the right team to work with going forward.

How much have you invested with them?

We’ve spent £110,000 (approximately $152,000 USD).

What is the status of this engagement?

We started working together in June 2015, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our entire team has positive feelings about HWT. We’ve had no complaints.

How did HW Technology perform from a project management standpoint?

We report any issues to their support desk. Someone always responds within 5–30 minutes. I typically call their director directly.

What did you find most impressive about them?

Their efficient response time stands out. They’re always quick to resolve an issue or take control of a problem device and fix it from their end.

Are there any areas they could improve?

No, not really. Sometimes we don’t have the same engineer when a problem recurs, which can be tough. If they could assign the same engineer who already solved the issue once, they’d be able to fix it a lot quicker.

Do you have any advice for potential customers?

My advice is to use them before trying to fix your IT issue yourself. Don’t spend an hour trying to solve a problem when they can fix it in 10 minutes.

RATINGS

5.0

"I’ve made a good personal relationship with their director."

FluidOne - Chorley

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