FluidOne - Chorley

BACKGROUND

Please describe your company and your position there.

I am Calibration Engineer working for Universal Instrument Services, my role is to maintain customers equipment to make sure they are reading.

I also look after some of the IT making sure everyday tasks within the company are working correctly and consult Orca for anything that requires their assistance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Orca?

We recently moved premises to a brand new building and the IT we had was showing its age. We as a company came to an agreement of what we will replace and Orca stepped in and gave us good quotes in delivered quickly during the time of the epidemic.

SOLUTION

How did you select Orca and what were the deciding factors?

Orca have been managing our IT for a long time and know our system and equipment, they new that devices will need to be changed and are very supportive.

Describe the project in detail and walk through their service package.

When the day of moving premises Orca came early and had a detail plan that they had set up and clarified before they came to move the server from our old location to the new building. Another member of Orca was setting up the new computers to join the company domain ready for Staff members here at Universal to carry working when all set up.

How many resources from the Orca team worked with you, and what were their positions?

We had two members of the IT team from Orca that are very knowledgeable within this field, any issues that had arisen during the move and teething issues afterwards sorted them out quickly and explained the whole process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

During the move we ran into some small issues and these were sorted quickly and efficiently. Other issues had also occurring but only slight teething issues due to everything being new, these were sorted quickly and mostly remotely without disruption within the workplace.

Orca maintain our server to make sure its all working correctly and have done so giving us reports and letting us know its all. All the new replacement IT has made workflow a lot better due to speed and effectiveness of the new network and devices.

How effective was the workflow between your team and theirs?

The effectiveness has been seen with better workflow with a quicker network and better VPN connections for our remote workers. Orca made sure everything ran smoothly for all our staff and was friendly and quick to resolve any issue.

What did you find most impressive or unique about this company?

Orca are very friendly and quick to resolve any issue we have, We deal with many members of Orca and readily have our information to hand to fix issues quickly and promptly. We appreciate how Orca have dealt with members of our staff with limited IT knowledge and can work with them sort issue they have and be able to guide them through patiently and effectively.

Are there any areas for improvement or something they could have done differently?

I don’t think Orca could have done anything differently or improve really, they have everything all under control and planned out very well. I would just say just keep up the good work and thank you for your patience with us with our issues however big or small.