FluidOne - Chorley

BACKGROUND

Introduce your business and what you do there.

I’m the technical director at an AV systems integrator. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orca?

We’re not IT specialists, and we needed a partner to help us meet our growing IT needs. 

SOLUTION

What was the scope of their involvement?

Orca is looking after our IT infrastructure and services; their team provides on- and off-site services. Whenever we have IT issues, we reach out to their help desk to resolve them. 

They’ve supplied and installed our two servers; they upgraded the servers about a year ago. Orca’s team has also installed and configured our main office's network hardware and wireless access points. 

What is the team composition?

We have direct contact with Mark (Director) and the teammates at the help desk. 

How did you come to work with Orca?

Orca rebranded recently — originally, they were a part of another company that was a part of our accounting firm. Once they broke away from the accounting company, we brought them on for IT. 

What is the status of this engagement?

Our ongoing relationship began in 2010.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It is difficult to pinpoint specific metrics. I can say that the support Orca provides is excellent — their responses are great. Since partnering with them, we’ve seen an increase in uptime and overall performance. The proactive maintenance and active monitoring of our systems ensure they address issues before they occur. 

How did Orca perform from a project management standpoint?

We have weekly meetings with Orca’s team. They’re very responsive; we communicate through emails and phone calls. We also have annual reviews with Mark. 

What did you find most impressive about them?

Orca’s expertise and knowledge from the very start of the project have been great. Mark and Alex (Director) are technical experts that can answer any questions or solve any problems we have. 

Are there any areas they could improve?

I can’t fault the support we’ve gotten from Orca. Since we’re an AV company, we’re heavily involved with Microsoft products, specifically Microsoft Teams Rooms, and it would be good if they gained more knowledge about that software solution. 

Do you have any advice for potential customers?

I’d advise customers to be clear about their requirements to ensure they get the most out of the engagement.

BACKGROUND

Please describe your company and position.

I am the Director of Rushtons Chartered Accountants

Describe what your company does in a single sentence.

Chartered Accountants and Business Advisers to local SME businesses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Orca to accomplish?

• Server Upgrade
• Additional Security
• Future proof our IT

SOLUTION

How did you find Orca?

Online Search

Why did you select Orca over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Orca were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full server upgrade and hardware renewal. They migrated all data across and provided us with a plan for transition to new Apps.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Limited chargeable hours downtime and an increased level of security.

What was your primary form of communication with Orca?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very clear and we were kept well informed throughout the process. Dates were booked in well in advance.

What did you find most impressive or unique about this company?

All technicians were very knowledgeable and worked with us to implement a system that was bespoke to our needs. The director and owners were hands-on, which is very important to us.

Are there any areas for improvement or something Orca could have done differently?

Potentially more testing of the system could havebeen carried out prior but time constraints made it not possible.