What evidence can you share that demonstrates the impact of the engagement?
They delivered a lot throughout our engagement. They brought a lot of key attributes to the website experience in their user forward approach, the way that they understood our software and the way it was meant to impact the user’s experience.
We’ve utilized some of the interactive widgets that they developed on some of the other websites that have come since. We are still using some of their cool tech ideas in the way that the app is presented to the world today. It was a great bridge to have such an interactive multimedia experience in your hand and translating into a mobile website.
How did Filament perform from a project management standpoint?
It was great to have them in our office for a week, getting to know the team more one on one, seeing the way that we worked, and building out the first frames of the site. It was cool to see them in action and, in a way, they melted and gelled with our collective group.
Steve and Matt were a great pair in the way they complemented each other, especially in doing user and stakeholder interviews and the way they played off of each other. They always knew the right questions to ask, and there was great rapport there. They also led a lot of the brainstorming and sprint exercises. They were always invested in our business and what our users needed.
We had some strong personalities, and they were able to make sure that those people were heard while not drowning out what was needed from the rest of the team or users. It was great to give that feedback back to those stakeholders and pull out the voice of the user.
We got them set up on Jira, and they used the same tools we were using, which was amazing. We also had shared Slack rooms and used that quite a bit in addition to InVision, which we used to get feedback and test things out. It was a collaborative sprint effort.
Three to four years is a long time to have an engagement with a company like that, and by the end of it, they were friends rather than just our vendor.
What did you find most impressive about them?
Filament stands out because it felt like they were an extension of my team. They knew the way we wanted and needed things. They understood the company culture, and they delivered our overall brand experience in what they were bringing to life. They took the same craft, energy, and care that they do with representing their own brand. It was a great relationship and friendship, and there was a great trust.
Do you have any advice for potential customers?
I recommend having their team in your office for a few days so they can soak up the company culture and talk with as many people as they can. It’s invaluable. Some of the things they were able to get out of stakeholder interviews with executives helped to elevate the experience we built on the web. I highly recommend having Steve and his team spend some time with potential clients live too.