What evidence can you share that demonstrates the impact of the engagement?
Their team did an excellent job overall. They were able to meet a very strict deadline for one site launch, working past 3 am to make sure we hit our target. We've already received a couple hundred trial requests, a good indicator that the sites are performing well.
Each site they launched has been better than the last, and the most recent site they launched was by far one of my favorites in all my experience with previous vendors. Their work was even well received by some of the hardest people to please within our organization.
How did Filament perform from a project management standpoint?
They were very systematic in their approach to designing and building each site. The project manager we worked with performed exceptionally well, despite the many people she had to communicate with on our end. They were flexible in meeting our needs, shifting priorities or making changes as they came up, and completing everything in a timely manner.
We managed project tasks through BaseCamp and content through GatherContent, which I found to be very useful. In addition to regular email communications, we had weekly status meetings through digital conference calls.
What did you find most impressive about them?
They offer a full-service staff, which includes web design, development, and content creation. With our small marketing team and tight budget, it's nice to be able to work with just one vendor that could coach us through everything in a more comprehensive, consistent way.
Are there any areas they could improve?
Our staff isn't as technically advanced as Filament's. Although they're on the cutting edge of a lot of new technologies, I think it would help them to be more flexible as they work with organizations that are slower to ramp up their IT capabilities.
Do you have any advice for potential customers?
While you don't have to have your designs fully figured out, it's helpful to have a strong vision of what you want going into the relationship. Filament has the ability to work across multiple types of organizations and industries, but they'll rely on your team to provide as much useful information as possible to get started in the right direction. Make sure to have the experts on your team collaborate with them, so they'll have a better idea of what you hope to achieve. Also, don't be afraid to provide them with feedback or turn down any ideas you don't like—their goal is to provide you with exactly what you want.