What evidence can you share that demonstrates the impact of the engagement?
Their work has enabled us to visualize our field in a different way. Since construction hasn’t seen the same strides in technology that other industries have, it’s gotten us excited again about the ways we can utilize new technology to make our work easier.
The project has also allowed us to market ourselves better. When clients view this product offering, it can set us apart because it shows that we’re thinking about the specific challenges that they might face, in a new and unique way.
How did Extality perform from a project management standpoint?
They’ve always been very proactive, and they always meet the deadlines that we set for them. In a few instances we’ve set really aggressive deadlines, and they’ve let us know in advance whether they can meet it or not.
They’ve been very accessible and happy to help in any way, no matter how challenging. They show an outstanding investment in their projects and a level of trust that indicates their hunger to work with us. I suspect we’ll be working with them for a very long time.
What did you find most impressive about them?
At the outset of our partnership, they requested a retainer. Since we hadn’t seen a sample or model of their actual work, that decision seemed to be too risky. We asked for a demo before committing to our collaboration, and they delivered that spec on their own without asking us to pay for it.
Their engineers produced an augmented reality model—of our project—with no promise of payment. That showcased their commitment to clients which really blew me away.
I’d also like to point out that they have a team that’s comprised of extremely knowledgeable members. All of the teammates have different strengths and areas of expertise, and they’re really good at what they do. They really make an amazing team.
Are there any areas they could improve?
Since most of their engineering team operates in Europe, there’s a little bit of a time disconnect. So it was slightly complicated to set up meetings where everyone could talk at the same time. While that circumstance does pose some logistical problems, we’ve been able to work around it so far.