The innovator's engineering team

We've been building customer software for our clients, partners and our own products since 2009. Our team includes experts in JavaScript, Python and Ruby plus engineers with AWS certification. From UX design, project management to development and delivery, we’ve got the complete life-cycle of your custom software, native app or webapp covered.

 

Our approach and dedication to agile, iterative development with complete transparency allows us to bring decades of combined experience to new startups and the fresh innovation of a small team to enterprise projects. Whether you're looking for a dedicated team to work within your company or for a partner to provide a complete solution, eTeam is ready to work with you.

 

American Entrepreneurship + Ukrainian Engineering = Great Software

 
$10,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2010
Show all +
San Francisco, CA
headquarters
  • 548 Market St #99737
    San Francisco, CA 94104-5401
    United States
other locations
  • 10-A Naberezhno-Khreshchatytska St
    Kyiv, KV 04070
    Ukraine

Portfolio

Roost - Rent Storage Near You (acquired by Spacer)

Roost allows people to find and pay for storage and parking in major cities. Places where both can be scarce. Other people can earn extra cash from their unused storage areas or parking spaces. If you need space, just check what is available near you.

We took their existing platform, migrated and modernized it to improve user experience. Our user test team ran thousands of scenarios to identify any user interface shortcomings. Congratulations to Roost for earning a place in 500 Startup Accelerator.

VanillaDirect Pay - Pay your bills or load funds with cash

VanillaDirect Pay It Here is a simple solution for bill payment which allows you to use cash to pay bills for thousands of service providers.

Cashtie - The easiest way to get paid in cash

Cashtie is a powerful web service that links retail cash payments to software applications. Any company, from billers to payment gateways can connect retail cash payments in real time to their application and software services with Cashtie.

This product has won the following awards:

  • Best Cash Innovation 2014 (by Innovation Project)
  • Must have app 2014 (by Pay Before Awards Europe)
  • Killer Technology 2014 (by Pay Before Awards Europe)
  • Change Agent of the Year 2015 (by Pay Before Awards Europe)
  • Best Problem Solver 2015 (by Pay Before Awards Europe)
  • Consumer Value 2015 (by Pay Before Awards Europe)
  • The One to Watch 2015 (by Pay Before Awards Europe)

eTeam continue to support, extend and maintain this product.

Cience - Human intelligence and machine learning for improved prospecting.

Cience reached out to eTeam with a request to create a comprehensive CRM and marketing automation platform for small to medium sized business. Companies who otherwise might not have the resources for dedicated marketing team can take advantage of Cience's automated data collection and machine learning.

These tools allow SMBs to expand the scope of marketing campaigns as well as increase conversions. All through a user friendly platform which can do much of the work for them.

Armatic - Modern AR Management Automation, Enablement & Insights from Proposal to Payment

Armatic allows businesses with accounts receivables to track the quality of their financial relationships with their clients. Like a credit score for businesses. It also automates follow up emails with late-paying clients.

We are honored to have built their all inclusive billing platform with their CRM, automated follow up systems, and synchronization with existing accounting softwares. Armatic has been widely praised as one of the most effective softwares for increasing cash flow.

Taskware - Machine Learning Trained By Humans

Taskware has made it easy for developers and companies to dramatically expand their workforce and execute microtasks across various domains. Your new workforce will be fully managed employees who operate in our own offices ensuring high quality and security.

Leverage Taskware RESTful API to create task execution that fit’s into your organization and workflows. We're always ready to customize your own endpoints based on your individual situation.

Sapience - Automated & modern API security testing.

Sapience is a SaaS platform that helps businesses to scan their public APIs for security vulnerabilities on a regular basis. 

eTeam professionals built this application from scratch - from design to production deployment. It's currently used by several enterprise clients and plenty of start-up businesses that value the security of their users.

Website: https://sapience.io

Reviews

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Cloud Server Tuning for Charity Organization

"Their technical expertise was top notch!"

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. - May 2017
Project summary: 

eTeam came to the project on a consultation basis with the objective of improving the website’s uptime during spontaneous traffic spikes. They provided their recommendations after doing a thorough analysis.

The Reviewer
 
201-500 Employees
 
Kyiv, Ukraine
Head of Technology Consulting, IT Outsourcing Company
 
Verified
The Review
Feedback summary: 

The project team delivered a detailed report of all the issues the website had, along with recommendations that the engineers could easily implement. eTeam’s smooth workflow, problem-solving approach, and effective communication contributed to results that surpassed expectations.

BACKGROUND

Please describe your company and your position there.

I'm a leader in the local tech industry specializing in digital transformation and cloud computing. I have a consulting client that required very specific expertise.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eTeam?

I needed technical consulting because the current solution my client had in place was too rigid to work under sudden high loads.

What were your goals for this project?

We wanted to increase uptime and improve the overall architecture of our cloud hosting solution.

SOLUTION

How did you select this vendor?

I had worked with them in the past and knew that their expertise was a perfect match for the specific type of issue I needed to resolve for my client, which involved tuning AWS.

Describe the project in detail.

I needed them to achieve 100% uptime for a website of a popular charity that gets advertised during common TV programs. It gets traffic spikes of 10,000+ visitors within a few minutes sometimes right after commercials.  

We needed a solution that could handle a high load on the backend, still offer DDOS protection, and be implementable by our engineers, all without affecting user experience. I hired eTeam in a consulting role; they came up with a detailed solution and my team was able to successfully implement it.

What was the team composition?

After contacting eTeam's CEO, I was directed to their solution architect and CTO. Their CTO and DevOps engineer drew up the solution plan.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

eTeam provided a document with a list of the identified bottlenecks and provided recommendations on how they could be solved. They also presented a roadmap to the charity leadership board for implementing these improvements.

How effective was the workflow between your team and theirs?

Communication was easy. eTeam conducted a series of interviews with the organization's engineering and marketing staff and reviewed the existing infrastructure and digital assets.

What did you find most impressive about this company?

Their technical expertise was top notch! They were able to dive into a complex problem and solve it.

Are there any areas for improvement?

For my project, no. Everything met or exceeded my expectations.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

MVP Development for Bitcoin Retail Startup

“They understood what I wanted and then simply did it.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2018 - Aug. 2018
Project summary: 

eTeam worked on the proof of concept for a startup, and then developed the MVP web application. The scope also included the development of an accompanying website.

The Reviewer
 
1-10 Employees
 
London, UK
Shine Prakash
Director, Oxidize Limited
 
Verified
The Review
Feedback summary: 

The project was completed with great success, as the team developed an excellent MVP and website. They understood the complexity of the scope and worked hard to simplify the process and ensure everything ran smoothly.

BACKGROUND

Please describe your company and your position there.

I’m the founder of a startup that aims to make it possible for people to purchase Bitcoin at physical retail locations using cash.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eTeam?

I hired them to first design a proof of concept to test the feasibility of my startup idea. After that, they built an MVP that provided all of the engineering solutions I needed.

What were your goals for this project?

To solve my engineering issues and develop a technically viable product.

SOLUTION

How did you select this vendor?

I've worked on other startups in the past and always found tech issues to be one of the main blocking points, so I decided to hire dedicated engineers. I heard of eTeam through mutual connections. After going through my vetting process, I could tell their engineers understood my needs and were able to deliver a quality product.

Can you go into detail about the services they provided and the scope of the project?

Initially, I spoke to one of their senior project managers to define the scope of the project and decide on the right tech stack. Once they had devised a technical solution, one of their full-stack developers built a web app.

The app prints a barcode that enables a user to add funds to a Bitcoin wallet at point-of-service locations. They also created an entire website for the project, in addition to the backend.

What was the team composition?

The main developer was a single full-stack developer. They took care of both the product itself and the frontend of the website. My point of contact was a project manager who coordinated tasks with a designer and a QA engineer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project website functions really well and the development of the MVP was a great success. Their contribution was flawless.

How was project management arranged and how effective was it?

The workflow and communication were great. Our project manager was very diligent and made sure I was kept up to date on the progress through daily and weekly standups, demos, and other tools.

The weekly demo meetings were used to discuss the progress and clarify any further requirements with the designers and engineers. Overall, we really enjoyed working with him.

What did you find most impressive about this company?

More than anything else, it was great that they didn’t need micromanaging. They understood what I wanted and then simply did it. I could really trust them to follow through.

Are there any areas where they can improve?

They’re a nice group of professionals and we have no complaints about the experience. It can be difficult to find a company to help you on this journey. Many make promises and then when it comes to implementation, they really struggle.

In contrast, eTeam understood the complexities and worked with me to simplify and streamline the process.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Dev for B2B Food Marketplace

“They’re fast and responsive.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2018 - Oct. 2018
Project summary: 

eTeam built the MVP for a B2B e-commerce marketplace that allows food professionals to trade their products. The platform has integrated chat capabilities, an approval process, and an administrative panel.

The Reviewer
 
1-10 Employees
 
London, UK
CEO & Cofounder, Digital Food Marketplace
 
Verified
The Review
Feedback summary: 

So far, the MVP has secured a promising number of users. With their expertise, eTeam was able to quickly deliver a high-quality solution. The team followed an organized project management system but remained flexible to changing needs. They’re praised for their agility and communication.

BACKGROUND

Please describe your company and your position there.

I’m the CEO and co-founder of a B2B e-commerce marketplace for food producers, manufacturers, and retailers. Our platform enables users to directly trade with each other, simplifying the food supply chain, delivering fresher produce, and reducing waste.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eTeam?

We wanted to build the MVP for our product.

What were your goals for this project?

We needed a progressive web app (PWA) that had a stable and scalable foundation.

SOLUTION

How did you select this vendor?

After an extremely long and arduous interview process, we decided on eTeam over the 20 other agencies we considered. They showed the best understanding of our goals and had the right skill set.

Can you go into detail about the services they provided and the scope of the project?

We provided designs and a detailed statement of work. eTeam followed our directions closely, building the platform from scratch using React.js and Ruby on Rails. It’s a multi-sided e-commerce marketplace with integrated chat technology, approval mechanics, and a backend administrative panel.

What was the team composition?

We worked with three full-time teammates and two on-demand resources. They assigned one project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Thanks to eTeam, we’ve launched an MVP and secured our first customers. Their services sped up our process, completing the project in a quarter of the time and delivering twice the quality level than we would’ve been able to internally.

How was project management arranged and how effective was it?

We primarily spoke through Slack, with scheduled demos and catch-up meetings via Zoom. We recorded any bugs or requested changes on Google Slides. Across all communication channels, there weren’t any language barriers.

What did you find most impressive about this company?

They’re fast and responsive. The team understands that there will be changes during the project, so they approach their work with flexibility and agility.

Are there any areas where they can improve?

They should allow more time for clients to make requests and use more accessible terminology when discussing technical details.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dev Augmentation for Gift Card Company

“They always keep our momentum moving forward.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2013 - Ongoing
Project summary: 

eTeam assists in the development of various technology products. Their efforts include designing wireframes, building websites, and creating software tools to enhance an established sales cycle.

The Reviewer
 
1,001-5,000 Employees
 
Denver, Colorado
VP of Emerging Technologies, Fintech Enterprise
 
Verified
The Review
Feedback summary: 

eTeam consistently delivers high-quality web products within reasonable timelines. Their talented designers and developers provide valuable feedback to improve existing platforms. They’re dedicated, communicative, and willing to produce multiple iterations before completing a project.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of emerging technologies for a fintech enterprise.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eTeam?

We often work with complex programs and needed a consulting firm to help us with a development effort related to one of our e-commerce channels.

SOLUTION

What was the scope of their involvement?

Considering we try to build new solutions, we often look to eTeam for their creative input regarding UX and listen to their recommendations for how to solve specific challenges. Their usual deliverables include wireframes or websites. They’re able to keep communication fluid and complete tasks quickly. That kind of relationship makes it easy to improve existing products and build onto new concepts.

eTeam assists us in developing software demos that show different customer experiences without having to program an entire system. For example, we might want to emulate the user experience of activating a gift card without actually using the card. They’ve helped develop software that enables us to analyze new approaches without creating discrepancies within our production system.

eTeam recently developed a website for us that uses a WYSIWYG tool to facilitate an easily customizable platform. Using that tool, I can load new images or do all kinds of styling tasks without having development expertise. The finished website allows us to create proof of concepts with having to initiate an internal build process. We’ve also run a couple of projects that required us to make a sandbox type of environment for our partners. The purpose of that is to create a space where our partners can review and edit the specifications of different APIs without impacting adjacent systems. Building those product sandboxes is the current project we’ve allocated to eTeam.

What is the team composition?

Eugene (Product Owner, eTeam) is our primary contact regarding communication and project management. However, we’re usually working on several projects simultaneously, so the particular entities that lead each project vary accordingly.

How did you come to work with eTeam?

We already had a relationship with some of the individuals who started eTeam. Plus, a few people left their company and joined us. Therefore, our working relationship with them developed from having a deep understanding of the products they’ve created. Having that information made hiring them an easy decision.

How much have you invested with them?

We’ve spent $50,000–$200,000 thus far.

What is the status of this engagement?

We started working together in January 2013 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve significantly improved our ability to present customers with practical demonstrations of the services we provide. Even their sandbox environments perform a useful function within our sales cycle by allowing our products to be vetted by potential clients. Being able to address feedback and engage with our clients in real-time gives us a strategic advantage over similar firms. Overall, their efforts fill in the gaps that are often created when our internal team is working on multiple projects at once.

How did eTeam perform from a project management standpoint?

We’re happy with their level of documentation and responsiveness when coordinating. They organize projects from an outside perspective by holding regular meetings and reminding us when they’re waiting for deliverables. They always keep our momentum moving forward.

What did you find most impressive about them?

The biggest difference between them and other consulting firms is their ability to take a minimal project outline and run with it to completion. They’re also quick to provide valuable recommendations and exciting starting points for discussion. I find that aspect of their service to be unique.

Are there any areas they could improve?

They’ve misinterpreted what we were looking for a few times, but that’s the nature of our business.

Do you have any advice for potential customers?

I recommend that future clients provide eTeam with everything they need to move forward. We struggled to do that at times. Luckily, eTeam reached out to us whenever they required certain deliverables to progress.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They accurately estimate project timelines.
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    They adequately deliver most of the time.
  • 5.0 NPS
    Willing to refer

Frontend Smart Analysis Software Dev for Cyber Security Firm

"We're very pleased with the work and attitude from their team."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Ongoing
Project summary: 

eTeam provided frontend software development, working on an AI-based video analysis software, working on a database, user management, and backend integration.

The Reviewer
 
11-50 Employees
 
Portland, OR
Nahal Shahidzadeh
Principal Scientist, Acceptto Corporation
 
Verified
The Review
Feedback summary: 

The ongoing project is going well thus far, with the cooperation progressing smoothly and the team managing deadlines efficiently. They have a good approach to the development work, offering interesting solutions, and working flexibly.

BACKGROUND

Please describe your company and your position there.

We're a cyber security company. I'm a principal scientist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eTeam?

We needed frontend development for an AI-based video analysis software.

What were your goals for this project?

The software has to have an appealing interface using modern web-based technologies. It has to be easily ported to mobile devices. Some of its aspects are novel, including non-standard, not well-documented aspects of contemporary web development.

SOLUTION

How did you select this vendor?

They'd been recommended to our CEO by a third party. We were looking for a partner capable of quickly developing the software we needed that could bring quality, professionalism, and a good price.

Can you go into detail about the services they provided and the scope of the project?

They provided design and implementation for a web-based application frontend, displaying a large number of augmented video streams. In addition, it required a database, user management, and integration on the backend side. The deployment used docker, and the project skeleton provided a proof of concept through close cooperation with their engineers.

What was the team composition?

There was one permanent developer and a permanent project manager. We had regular daily standups to coordinate between our own engineers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project is still ongoing, but we're very pleased with the work and attitude from their team. Their project management guaranteed continued progress in case of delays in the backend development. For our business, this means that we can meet internal deadlines and deliver to our client on time.

How was project management arranged and how effective was it?

The project management is effective and we're pleased with the style. They identified bottlenecks and offered solutions, effectively using daily standups.

What did you find most impressive about this company?

They're polite, friendly, and communicate professionally. They're very flexible, even with projects and approaches that are non-standard, such as more scientific-related context. They have a diversity of skills they can bring to a project.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Outsourced Technology Consulting for Outbound Sales Company

“They excel at being nimble when changes during the development process change the scope.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2017 - Ongoing
Project summary: 

eTeam provides outsourced staffing for projects ranging from developing technology solutions to standardizing large data sets.

The Reviewer
 
201-500 Employees
 
Aliso Viejo, CA
John Girard
CEO, CIENCE
 
Verified
The Review
Feedback summary: 

eTeam’s understanding of various technologies helps them accurately estimate deadlines and adapt to any changes that arose. Their consistent communication, responsiveness, and superior project management methodology justify the investment and make them a valuable partner.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of CIENCE, an outbound sales organization. We help high-performing sales teams find more prospects and partners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eTeam?

We originally needed some sophisticated technical help on several challenges. We're a technology and services business, but we don't have a big technical staff. We needed a vendor that could easily scale up and down on demand. The vendor also needed to be sophisticated enough to tackle our technical challenges.

SOLUTION

What was the scope of their involvement?

eTeam is our on-demand, outsourced technology team. We're likely to be doing something with them at any given point. The scope of the projects varies widely. We may have just one person spend a few hours monitoring a system. Other times, we may have several of their employees working directly with our team on large design or development projects.

We do a lot of data manipulation, either normalizing or standardizing large data sets. The off-the-shelf tools only get the job done part way. We use eTeam when we need to develop technical approaches to processing large lines of data. A lot of what we're trying to do is to automate connections between various platforms and tools (e.g., G Suite, HubSpot, and Salesforce). eTeam helps us to create custom connectors between the various systems in order to streamline our work.

What is the team composition?

We've worked with anywhere from just 1–2 people to 6–10 people, depending on the project.

How did you come to work with eTeam?

They were a recommendation from a mutual business contact. We decided to try them out on a project because good word-of-mouth matters a lot in this space.

How much have you invested with them?

We’ve spent around $40,000, but it varies across the types of projects.

What is the status of this engagement?

The first engagement was about 18 months ago. At that time, I was in an advisory relationship with CIENCE. I joined as CEO about a year ago, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

eTeam is much better at accurately estimating budget, timeframe, and scope than most other vendors. While they don’t always hit their deadlines exactly, that's actually not the true measure of success in this space. It's almost impossible to accurately estimate those aspects of software projects. More importantly, they're quite good at working through changes as projects unfold. They excel at being nimble when changes during the development process change the scope. As our projects unfold, they do a great job of providing data points that help the company make good business decisions.

How did eTeam perform from a project management standpoint?

Their superior project management is one of the primary reasons that we continue to work with eTeam. Project management is one of the most difficult things to do in a remote setting. They really shine in terms of communication and making sure they always understand the project requirements. Their well-honed project management methodology is thoughtful and elegantly constructed.

They're willing to use whatever communications stack we prefer. Our primary mode of communication with them on projects is Slack. We also use Basecamp and Jira for some projects. They’re nimble enough to adapt to any tool and interact well across any platform.

What did you find most impressive about them?

Their executives are especially thoughtful, articulate, and smart. I think of them as colleagues and friends. Beyond knowing how to project manage and how to lead a technology team, they’re humble. I really appreciate that they’re willing to admit when they don't have a good answer. I know I can rely on them to speak honestly. If I asked them if something is technically possible, they’re going to give me an answer based on their actual skills and not just them trying to make a sale.

Are there any areas they could improve?

I would like to see them develop content aimed at educating audiences about technology tools. There’s a gap in the market around what does or doesn’t work well in this space. It’s not a criticism, but a suggestion to invest time and energy into education.

I would personally benefit from them their knowledge about frameworks, toolsets, and development approaches. We’ve already learned a lot from that helps inform the way we think about overcoming our technical challenges. I’d like to see them create some great video and/or text content. I suspect a lot of their customers would also find it would useful.

Any advice for potential customers?

It’s not going to be a typical outsourced vendor relationship. The more you can integrate their team directly into your business, the more successful the engagement will be. Your team members that need to interact the most with them should have a direct connection to their team.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Microsite Dev for Financial Services Firm

"They deliver exactly what we want and many times more."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2015 - Ongoing
Project summary: 

eTeam does custom development for websites with a mobile focus. The microsites they build integrate with multiple APIs. 

The Reviewer
 
1001- 5000 Employees
 
Atlanta, GA
Product Manager, Financial Services Firm
 
Verified
The Review
Feedback summary: 

The productivity skyrocketed from 4–5 to 175 websites built per year. Understanding the company’s needs and making proactive recommendations, they've exceeded all expectations and became an extension of an internal team.

BACKGROUND

Introduce your business and what you do there.

I'm a product manager working with a digital technologies team at a financial services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eTeam?

We needed a company to help us develop microsites. eTeam worked with us on a smaller project previously, so we decided to expand their scope of work.

SOLUTION

What was the scope of their involvement?

They build microsites for us to help us manage promotional transactions. The microsites integrate with multiple APIs within our own company or other companies we work with. They do a lot of custom development for individual websites that have a mobile focus. The websites are international and public facing. Additionally, they have built an enterprise level tool to allow us to quickly and easily spin up our own microsites.

What is the team composition?

We work with a product manager, who is our primary point of contact, a couple of engineers, a frontend developer, a part-time QA expert.

What is the status of this engagement?

We started working with them in November 2015 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were helping us build individual websites when they saw an opportunity for us to use a new tool. After that, our business has been growing. When I first came on board, we were building 4–5 websites a year, the following year it was almost 80, and last year we built 175 websites. We use templates to create many websites on our own and they help us with custom development.

How did they perform from a project management standpoint?

They're very flexible and responsive. We communicate with eTeam via email and use Smartsheet to manage our projects.

What did you find most impressive about them?

They've become an extension of our internal team and understand our needs and challenges exceptionally well.

Are there any areas they could improve?

No, I don't think so. I'm happy with them.

Do you have any advice for potential customers?

Give them all the information upfront and let them come to you with solutions. They often have much better ideas than we do.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We often add extra tasks, but they still meet our project deadlines.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They deliver exactly what we want and many times more.
  • 5.0 NPS
    Willing to refer
    I'd absolutely recommend them.

Custom Development for Financial Services Company

"They stand behind what they produce and truly believe in what they do." 

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Confidential
 
Early 2016 - Ongoing
Project summary: 

eTeam developed wireframes and then built a financial services platform that lets customers make payments to network retailers using barcodes. They also created product ads and helped with the launch.

The Reviewer
 
1,001-5,000 Employees
 
Atlanta, Georgia
Director, Financial Services Company
 
Verified
The Review
Feedback summary: 

The platform functions as planned, driving traffic to retail locations. Taking the project seriously, they developed a plan and followed it. Their transparency and commitment, coupled with their accessibility, make them a reliable development partner.

BACKGROUND

Introduce your business and what you do there.

Our company specializes in financial technology and I'm the director of financial services. 

 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eTeam?

We wanted to set up a platform to run our business, so we were looking for a company to help us with that.

SOLUTION

What was the scope of their involvement?

They did everything from product ads to testing and launching. We have a program by which our customers receive barcodes that help them pay bills. Customers can make payments to our network retailers or fund online accounts just by using a barcode – so they don't have to stand in line or fill out the information manually. We worked collaboratively with eTeam to develop the wireframes and then they helped us with all the technical elements of the transaction. 

What is the team composition? 

We have a project manager and we work with one of their cofounders. They have a fairly substantial team that is always willing to help out.

How did you come to work with them?

Our company had an existing relationship with them, so it was natural for us to choose them for this project. They haven't let us down.

What is the status of this engagement? 

We started working with them in early 2016 and the relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform helps drive traffic to our retail locations. We're tracking the uptime, which has been very high, as well as the transactions and the dollar volume. They took the project seriously, making themselves available when needed.

How did they perform from a project management standpoint?

They put together a plan and followed it, meeting the timelines that they had set. They're very transparent and update us regularly on the progress of the project. If something comes up, we're always able to get in touch with the right people and address the issue immediately.

What did you find most impressive about them?

They stand behind what they produce and truly believe in what they do. Also, they're flexible and understanding when things change.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Talk to their cofounders about your project. They're a pleasure to deal with and always give us the level of attention that we need.

4.5
Overall Score They're a fantastic team.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They're agile and always meet the deadlines. They're fantastic at prioritization.
  • 4.5 Cost
    Value / within estimates
    We're getting good value.
  • 4.5 Quality
    Service & deliverables
    They've delivered exactly what we were looking for.
  • 4.5 NPS
    Willing to refer
    They've been a great partner to us.