What evidence can you share that demonstrates the impact of the engagement?
eTeam is much better at accurately estimating budget, timeframe, and scope than most other vendors. While they don’t always hit their deadlines exactly, that's actually not the true measure of success in this space. It's almost impossible to accurately estimate those aspects of software projects. More importantly, they're quite good at working through changes as projects unfold. They excel at being nimble when changes during the development process change the scope. As our projects unfold, they do a great job of providing data points that help the company make good business decisions.
How did eTeam perform from a project management standpoint?
Their superior project management is one of the primary reasons that we continue to work with eTeam. Project management is one of the most difficult things to do in a remote setting. They really shine in terms of communication and making sure they always understand the project requirements. Their well-honed project management methodology is thoughtful and elegantly constructed.
They're willing to use whatever communications stack we prefer. Our primary mode of communication with them on projects is Slack. We also use Basecamp and Jira for some projects. They’re nimble enough to adapt to any tool and interact well across any platform.
What did you find most impressive about them?
Their executives are especially thoughtful, articulate, and smart. I think of them as colleagues and friends. Beyond knowing how to project manage and how to lead a technology team, they’re humble. I really appreciate that they’re willing to admit when they don't have a good answer. I know I can rely on them to speak honestly. If I asked them if something is technically possible, they’re going to give me an answer based on their actual skills and not just them trying to make a sale.
Are there any areas they could improve?
I would like to see them develop content aimed at educating audiences about technology tools. There’s a gap in the market around what does or doesn’t work well in this space. It’s not a criticism, but a suggestion to invest time and energy into education.
I would personally benefit from them their knowledge about frameworks, toolsets, and development approaches. We’ve already learned a lot from that helps inform the way we think about overcoming our technical challenges. I’d like to see them create some great video and/or text content. I suspect a lot of their customers would also find it would useful.
Any advice for potential customers?
It’s not going to be a typical outsourced vendor relationship. The more you can integrate their team directly into your business, the more successful the engagement will be. Your team members that need to interact the most with them should have a direct connection to their team.