What was the scope of their involvement?
Considering we try to build new solutions, we often look to eTeam for their creative input regarding UX and listen to their recommendations for how to solve specific challenges. Their usual deliverables include wireframes or websites. They’re able to keep communication fluid and complete tasks quickly. That kind of relationship makes it easy to improve existing products and build onto new concepts.
eTeam assists us in developing software demos that show different customer experiences without having to program an entire system. For example, we might want to emulate the user experience of activating a gift card without actually using the card. They’ve helped develop software that enables us to analyze new approaches without creating discrepancies within our production system.
eTeam recently developed a website for us that uses a WYSIWYG tool to facilitate an easily customizable platform. Using that tool, I can load new images or do all kinds of styling tasks without having development expertise. The finished website allows us to create proof of concepts with having to initiate an internal build process. We’ve also run a couple of projects that required us to make a sandbox type of environment for our partners. The purpose of that is to create a space where our partners can review and edit the specifications of different APIs without impacting adjacent systems. Building those product sandboxes is the current project we’ve allocated to eTeam.
What is the team composition?
Eugene (Product Owner, eTeam) is our primary contact regarding communication and project management. However, we’re usually working on several projects simultaneously, so the particular entities that lead each project vary accordingly.
How did you come to work with eTeam?
We already had a relationship with some of the individuals who started eTeam. Plus, a few people left their company and joined us. Therefore, our working relationship with them developed from having a deep understanding of the products they’ve created. Having that information made hiring them an easy decision.
How much have you invested with them?
We’ve spent $50,000–$200,000 thus far.
What is the status of this engagement?
We started working together in January 2013 and the engagement is ongoing.