Please describe the scope of their involvement in greater detail.
We've had a longstanding retainer with their company. Right now, we're working on a handful of projects, but End Point is mainly an extension of my staff. Some of their team members have been working with us for eight years or even more.
Their main job is helping us maintain and upgrade our e-commerce platform. Our order management system and the core e-commerce platform have been originally built by End Point. Over the years, we've customized our solutions highly in order to fit our business.
Many of their team members are instrumental in helping us keep doing everything that we need. Our business evolves and changes. They help us make sure that what we're building is up to snuff, and scales well with our company. We've grown considerably since we've hired them.
End Point has also helped us with some training and documentation. We're working on attaining a higher level of PCI (Payment Card Industry) compliance. It's an important issue for any retailer which handles credit card data. Depending on how many transactions they make on a yearly basis, they will have to comply with different standards imposed by the credit card companies. There is a massive checklist of best practices that needs to be met in order to make sure that cardholder data is secure. End Point has been with us from the beginning and has helped us build this business, especially the online arm of CityPASS.
Right now, they're working on upgrading the security level of our servers to Transport Layer Security 1.2.
They're a very good partner for us. You never know how an inherited partnership is going to turn out, but End Point is very engaged and dependable, which is very important for me.
End Point hasn’t helped us with design work per se.
How did you come to work with End Point?
They predated me. Their team was referred to my company, but I'm not familiar with the selection process.
Could you provide a sense of the size of this initiative in financial terms?
The yearly cost for their work is $100,000 or more.
What is the status of this engagement?
Our relationship is ongoing, with no plans to stop. We work with End Point through a monthly agreement and receive invoices depending on the amount of work being done. In months with high volumes of upgrades and development, the pricing will scale up accordingly.