Yorkshire's finest digital agency

We’re on a mission to deliver solutions with high impact and grow your business with bloomin’ amazing marketing and digital products.

Chatbot Masters

2017 will be the year of the bot and brands that leverage AI properly will be the first to access the 3 billion users worldwide who are already using messaging apps. We are ready to help you make the leap and bring conversational user interfaces and social AI into your marketing campaigns, products and services.

Virtual Reality developers creating amazing VR solutions

We design and develop bespoke VR games and experiences for our clients. These solutions can be used to increase brand awareness, engagement or for in-store entertainment.

We're incredible app developers

We've been developing apps for longer than any of our competitors, written critically acclaimed books to help other app developers and done Ted talks on the topic from our offices in Knaresborough near Harrogate. Our app development, design and delivery services are unrivalled and trusted by the worlds biggest brands and startups alike.

Our team is made up of UX designers, native Android developers, native iOS developers, web developers and marketeers.

We build incredibly engaging experiences on mobile along with well planned marketing campaigns to launch apps with gravity and retain consumers well into an app's lifecycle.

We're wonderful web developers

We're Yorkshire's leading app developers and we do wonders with the web too. As a web development agency, we will work with you to create your perfect responsive website. Come one, come all- from big brands to tech startups, every website is a welcome challenge.

As a multidisciplinary agency, we like to keep things as streamline as possible. Whether it's an e-commerce or a catalogue site, our web process can be moulded to suit your needs. 

 
Undisclosed
 
$100 - $149 / hr
 
10 - 49
 Founded
2007
Show all +
Manse Lane, United Kingdom
headquarters
  • Eden Agency
    Knaresborough Technology Park
    Manse Lane, NYK HG5 8LF
    United Kingdom
    +44 14 2359 3010

Focus

Service lines

  • Web design
  • Digital strategy
  • Web development

Branding focus

Mobile platforms

Mobile focus

Frameworks and CMS

Programming & scripting

Ecommerce systems

Application platform

BI & big data focus

CRM functions

Productivity & collaboration

Managed services

Portfolio

Key clients: 
  • Jet2.com & Jet2holidays
  • Yara
  • McCain Foodservices
  • Formula 1
  • Auntie Anne's
  • Curtis Furniture
  • UK Greetings
  • Aviva
  • Capita Asset Services
  • LFEurope

Reviews

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Platform Dev for International Retail Goods Producer

"We particularly like the size and flexibility of Eden Agency."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2016 - Ongoing
Project summary: 

Eden Agency developed a solution that included retail ordering and delivery management systems. They build the platform from specifications to launch with subsequent optimizations as needed.

The Reviewer
 
1001-5000 Employees
 
London, United Kingdom
IT Manager, Global Sourcing Company
 
Verified
The Review
Feedback summary: 

Eden Agency offered a high level of technical prowess and delivered a complicated project to specifications. Their organization and communication made them a valued partner. Feedback has been positive.

BACKGROUND

Introduce your business and what you do there.

I’m the senior IT manager assigned to the shared service team at a global sourcing company for retailers worldwide. We employ 35,000 people globally. The remit of the company is to provision IT services to the retail group and make sure that we’re able to support the six businesses that we run out of Europe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eden Agency?

Our client was a business that produces the security tags that are attached to garments that protect the garment and alert security to the unauthorized removal of the garments from the store. These tags are sold to a number of retailers in the UK and USA. We hired Eden Agency to come up with a solution for an older web application whose costs were spiraling. We needed a solution that would enable us to fulfill the requirements of the business without being tied to any one business partner, so we needed a solution that was quite agnostic, and we were seeking a provider that wouldn't tie us into their services for the future.

SOLUTION

What was the scope of their involvement?

We had made contact with Eden Agency’s commercial director while working on a small project with them previously. He engaged with us from the beginning and fully took part in the analysis phase. We also made several site visits to the company’s headquarters in the UK, where we worked with Eden Agency to create a business requirement specification. That was presented to our senior management, who signed off on the project. Craig at Eden Agency then worked with his team to develop a UAT solution for us, which we were able to use as a test to prove that the solution worked. We took that test all the way through to production. Eden Agency’s services included the development of all the web materials, including the conversation solution that was vital to the interaction with our retailers in the UK and USA.

 

The solution Eden developed was twofold. One was the provision of an ordering solution that the factories in Asia could use for the tags that were delivered to them, which they then attached to garments to ship back to the UK and USA. The other one was a service solution for the stores in the UK and the USA so that the company could manage the service delivery of the scanning equipment.

 

How did you come to work with Eden Agency?

We received two quotes from web development companies before we hired Eden Agency. We were happy with the amount of specification from both of them, but the Eden Agency solution was priced much better. We also had had a little experience working with Eden Agency previously, which led us to believe they could deliver again for us, but we basically chose Eden Agency on price.

 

How much have you invested with Eden Agency?

We probably spent about $150,000 on the first part of the project, and the second phase will cost around $120,000. We also have an ongoing support contract with Eden Agency, which is running around $15,000.

 

What is the status of this engagement?

We started working with Eden Agency around May 2016 when we engaged this client and were looking at the opportunities to replace the old legacy system. Our go-live date slipped slightly — by about a month and a half — but the product still was launched around November or December 2016.

 

We’re still engaged with Eden Agency. We’ve started a second phase on that particular project to enhance the features further, and we’ve also engaged with them on an additional project for another piece of work that relates to some high-level security tagging in the RFID environment.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I think it’s a little too early for us to have any decisive metrics. I’d want the project to run for another six months before doing that. One measure we can use is that we have not had any dissatisfactory reports from our customers or suppliers as a result of the implementation, and we haven't lost any business. I’m taking that as a positive.

 

How did Eden Agency perform from a project management standpoint?

I’ve been pleased with the development and responsiveness from the development team at Eden Agency. We were assigned an account manager for the first development, and he was our principal point of contact, although we were able to receive and respond to requests from the individual team members during the project.

 

When we first sat down with Eden Agency, we wanted to find a platform we could use to engage in project development and delivery. Eden Agency uses Asana, and we were pleased to use that as well. It allowed us to pass backward and forward issues and issue resolutions with them, and it allowed us to engage with their full team. It worked well.

 

What did you find most impressive about Eden Agency?

We particularly like the size and flexibility of Eden Agency. Their knowledge and skills in this area far outstrip our own, and we’ve been pleased with the knowledge they’ve shown and delivered for us. We’ve been dependent on them and their skills, and we haven't found anything to be lacking in that regard.

 

Are there any areas Eden Agency could improve?

I can't think of anything in particular on which Eden Agency could have improved. I’m happy with their work.

4.0
Overall Score Eden Agency’s whole performance has been good. We’ve been getting good feedback, and our internal staff members have been happy with the new solution.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    While we did slip on our delivery dates, I wouldn't say that was wholly Eden Agency’s fault. We had a number of issues internally.
  • 5.0 Cost
    Value / within estimates
    I want to give Eden Agency a high score on cost, especially compared to the other quote we received for the project.
  • 4.0 Quality
    Service & deliverables
    I've been happy with the quality, performance and speed of delivery from Eden Agency.
  • 5.0 NPS
    Willing to refer
    I’m highly likely to recommend Eden Agency. I’ve been pleased with the solution they delivered.

CRM and API Development for Event Planning Firm

"They're certainly very capable in creating client confidence. Overall, the Eden Agency is just a good company to work with."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2012 - Ongoing
Project summary: 

Eden Agency has worked on multiple projects with the client, including website development and virtual reality. Their largest project has been developing a bespoke content management system and application programming interface.

The Reviewer
 
11-50 employees
 
United Kingdom
Adrian Tingle
Director, The Events House
 
Verified
The Review
Feedback summary: 

The website that Eden Agency developed has resulted in strong search engine optimization results and very positive feedback. Their project management was excellent, and their team is very personable.

BACKGROUND

Please introduce your business and what you do there.

Our company is called Events House. We're a United Kingdom-based international event company. We have become world leaders in simulator hire and interactive event entertainment for a wide variety of clients. I am the company's director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the Eden Agency?

The initial involvement with Eden was to develop an app to help us deliver a format for a digital scoring application that we owned and managed. We needed an app created for an event purpose.

SOLUTION

What was the scope of their involvement?

The original services they provided were the build of a CMS [content management system] platform and an API [application programming interface] that could handle membership data taken from an iPad. The app took the member's details and photo. It published that data to a website that could handle a variety of competitions. They created the back-end and front-end for the system. They also populated a lead board that was shown locally to the clients.

That quite complex CMS project was Eden's initial creation. Subsequently, they've done other work for us, including a new website. We've approached them about numerous projects with relation to virtual and augmented reality. But, their main work so far was the creation of this quite bespoke CMS and API.

How did you come to work with the Eden Agency?

I think I initially found them on Google. I can't remember what I was originally searching for, but I got through to the director at Eden [managing director Andy Litherland]. I actually approached him quite a number of years ago related to a different project. I had a meeting with him, and he's technically confident. It was basically an old contact that I reinitiated.

I had approached a couple of other software developers, and we'd been working with a local developer. It became apparent quite quickly that Eden was operating at a much higher level. The pricing at the time was competitive. Eden's director came to a meeting with us and was extremely competent and obviously trustworthy. The original meeting gave us massive amounts of confidence in the Eden Agency.

How much have you invested with the Eden Agency?

We've spent a bit more than $50,000 working with them.

What is the status of this engagement?

The original call I made to them was probably four years ago. We actually integrated the CMS and API part of their work about two years ago. Since then, our relationship has been ongoing. They designed our website, which was launched last year. They do an ongoing SEO [search engine optimization] campaign for us on that site. We are currently having several discussions with them related to various other projects. The relationship is ongoing in every sense of the word.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The website has been hugely successful. We're getting strong SEO results and incredible design feedback. I think we've competed for some awards at that level. The website is the only project for which I have real success metrics. There really are no metrics on the API and entertainment part of their work, but we're very happy with the system, which has been very successful commercially – so I guess that's one good metric from our point of view. We've made a profit on the work they've done, which is good, and generated sales, which is even better.

How did the Eden Agency perform from a project management standpoint?

They have done really well. They opened our eyes to quite a structured way of working with a digital agency. They focused the process on very basic notions. They walked us through a very structured project management process, which I liked.

We had solid meetings and took a look at what we thought we knew. They listened to our ideas and then made sure that they understood what we were about. They outlined some excellent new processes. They used Basecamp, an excellent software platform for project management. They did a variety of things to keep us in the loop. The way they addressed project management was very modern and organized. Although young, they seem to have quite a mature perspective on project management.

What did you find most impressive about the Eden Agency?

They are very personable and very approachable. They're from my home county of Yorkshire, so they speak my language. I know they're busy, but they seem to find the time for us. Their methodical way of working is quite refreshing, quite professional. They're happy to work alongside us when we deal directly with clients. They're certainly very capable in creating client confidence. Overall, the Eden Agency is just a good company to work with.

Are there any areas the Eden Agency could improve?

I don't think so – there's anything negative to say. When they take on a project, they seem to deliver on it.

It might be helpful, however, to have a bit more clarification on the aftercare of projects, something that might clarify what support is part of the build and what is beyond the scope of the project and, therefore, billable. That's not a big thing, but I think perhaps a bit more clarity for their clients on that front would help.

5.0
Overall Score They are my go-to agency. I enjoy dealing with quite a few of the people in their company.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Some deadlines have lapsed slightly but were not too detrimental.
  • 4.0 Cost
    Value / within estimates
    They are certainly not cheap, but what they’ve delivered has always paid for itself.
  • 5.0 Quality
    Service & deliverables
    They’ve always been very solid in their deliverables and provide very high-quality service.
  • 5.0 NPS
    Willing to refer
    I’m always happy to refer people to them and have done so in the past.

Mobile App Dev for U.K. Video Company

"[W]e're confident that whatever we ask them [Eden Agency] to do will result in very high quality results."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2013 - Ongoing
Project summary: 

Eden Agency continues to work with the client to develop their main product, an online application that allows users to record and review videos.

The Reviewer
 
1-10 employees
 
United Kingdom
CEO, Video Enhanced Observation Ltd.
 
Verified
The Review
Feedback summary: 

Eden Agency's high-quality development of the platform helped the client secure multiple customers immediately after launch. Their communication and transparency have fostered a strong trust with the client through the years, and they have been recommended multiple times.

BACKGROUND

Please introduce your business and what you do there.

I'm CEO of a company called Video Enhanced Observation. Our main product is VEO, an online app for improving professional practice. We also have an app that enables video recording and tagging of key moments of practical learning. We work across a number of different sectors, and we've worked with Eden all the way through.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the Eden Agency?

I went to Eden Agency with the initial concept. As founders, we have a training background, but not a strong technical background. We went to them with the idea and the concept. We worked with them to produce the product.

SOLUTION

What was the scope of their involvement?

We had quite a wide-ranging scope because they were using .NET development. In the early stages, they were involved in some of the project management. We scoped out the requirements together so that we could have a fully scalable solution. They used .NET and AngularJS for most of the work.

Could you describe one of the key features of the app itself?

The key feature is being able to timestamp live tag video as it's being recorded according to pre-assessed frameworks so that, when reviewing the video, the user can jump straight back to those moments while at the same time building up statistics on practice.

How did you come to work with the Eden Agency?

We put the initial concept out to three different companies, and Eden responded with the strongest proposal.

How much have you invested with the Eden Agency?

I would say somewhere between $50,000 and $200,000.

What is the status of this engagement?

The relationship began in the summer of 2013 – three years ago. The project is ongoing. We're still working with them, but not on the fundamentals of the products. We're continuing to develop the product with them. I would say that the main bulk of the product was finished around March this year. There's been periods where there's a lot of work going on and periods where there's been less going on.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We've been able to secure customers as soon as the products were launched. We've got blue chip clients across the United Kingdom. We've got Harvard University using the system for their research. We've got a number of universities in the U.K. and abroad. The flexible way that Eden Agency built the platform has allowed us to take advantage of all opportunities relevant to the concept. The success of the company so far is testament to their work.

How did the Eden Agency perform from a project management standpoint?

Their strength is in communication with us as the customer. They are very proactive in assisting us in managing the projects. They've always got their eye on the long term. They're not looking to make any short-term gains out of us. What they've always done is develop our products so that they are fully flexible, so that's enabled us to build up a great deal of trust over our three years of working together.

What did you find most impressive about the Eden Agency?

There are several things. They are always realistic in their estimates and very transparent in terms of the work they are doing and what that involves. This allows the company to be realistic in terms of our own development timelines. Again, it's been very quick and easy to build up a relationship of trust with them. Additionally, we're confident that whatever we ask them to do will result in very high quality results – in whatever the project may be. We have all around confidence in what we'll get from them.

Are there any areas the Eden Agency could improve?

To be honest – not really. I think they're strong all around.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    We’ve been blown away in terms of the quality that we’ve received from them.
  • 5.0 NPS
    Willing to refer
    We’ve done that.

Digital Marketing for Master Franchisor

"Eden Agency is very flexible. If you need much guidance and support, then they can do that for you."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Eden Agency developed a mobile app and an accompanying website. The agency also provides hosting services, contributes to content marketing, and manages social media accounts.

The Reviewer
 
201-500 Employees
 
London, United Kingdom
Victoria Gale
Assistant Marketing Manager, Auntie Anne's
 
Verified
The Review
Feedback summary: 

Eden Agency’s work resulted in a significant increase in social media followers. The agency is responsive and organized. Eden Agency succeeds in adapting to different project sizes and requirements due to their knowledge and experience.

BACKGROUND

Introduce your business and what you do there.

I'm the assistant marketing manager of Freshly Baked Limited. Our company is the master franchisor for Auntie Anne's in the United Kingdom and Ireland. Auntie Anne's is a retailer of soft, freshly baked pretzels. It's a global brand, but we have the franchise rights for the U.K. and Ireland. We have kiosks and shops in shopping centers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eden Agency?

We wanted to update and modify our loyalty program. Before, we had a simple loyalty program where people would collect stamps. At the same time, we were thinking about developing an app, so they were able to do that for us.

SOLUTION

What was the scope of their involvement?

Eden Agency is our digital marketing agency. These days, they host our website and our app. They built our app from scratch, and they update it when required. They were involved in every step of that and gave us advice as they're experienced in the field. Just recently, I worked with Sophie [Hardbattle, new business and marketing manager] – who is my main point of contact at Eden Agency – on a two-year strategic plan for the app. We talked about how we can improve it, gain more registrations, and make a bigger impact in our market. Going forward, we'll probably have a complete update of the app's design to make it look more modern.

I believe Eden Agency developed our website and they look after our social media. If we need any changes to the website, they can do that for us. Eden Agency writes all of the content for our social media, with as much or as little input from us as we like. They come up with ideas and competitions, and they arrange the prizes for online contests. They also address the complaints that come through social media. They think of ways that we can improve and advance our social media platforms and advertising.

How did you come to work with Eden Agency?

Andy [Litherland, managing director of Eden Agency] and Craig [Gilchrist, commercial director of Eden Agency] used to be franchisees of ours, so we had a personal relationship with them. Before they started a marketing agency, they used to have a store up in Newcastle about five years ago [in 2011]. Our managing director made quite good friends with Andy and Craig and kept in contact. When they started Eden Agency, they decided to go and build the app and do digital marketing for us.

How much have you invested with Eden Agency?

We have spent $50,000 to $200,000 on our project with Eden Agency.

What is the status of this engagement?

Our relationship with Eden Agency is ongoing. The partnership started before I joined the company. The website was also developed before my time. They've been looking after the company's social media for about two years. They also built our app two years ago [in 2014].

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Since they've taken over our social media, there's been a steady increase in our followers. It's gaining momentum nicely. We probably do not have specific metrics yet on the website and the app. Generally, we have control of the content that goes out on our website and our app. We haven't made many changes to the website and to the app because of where we are with our budget. Any changes we're going to make to that will probably be done next year. But, I'm sure that when we do make those changes, we'll get good feedback.

How did Eden Agency perform from a project management standpoint?

They're always very organized when it comes to meetings. They always have agendas. They would send follow-up notes afterward with timelines and deadlines. Eden Agency is always there at the end of the phone if we need anything. If we want any changes made, it's never a problem. If a company wants them to focus on social media or website hosting, they're happy to take a step back from the project management and guidance role.

What did you find most impressive about Eden Agency?

Eden Agency is very flexible. If you need much guidance and support, then they can do that for you. I would recommend them for businesses of different sizes, from startups to larger companies. Their team has the knowledge and the experience to guide a client and do the job well.

Are there any areas Eden Agency could improve?

I don't think there are any areas that they could improve. I think they've grown quite rapidly during the last couple of years. I'm sure there's going to be lots of new paths they can go down as digital marketing expands and advances. I'm sure they will keep up with that and grow as well.

4.5
Overall Score I’m very happy to continue working with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always keep to the timeline.
  • 4.0 Cost
    Value / within estimates
    I think they’re in the same ballpark as other digital agencies out there.
  • 5.0 Quality
    Service & deliverables
    We just don’t have any issues with them at all. They’re always happy to help.
  • 5.0 NPS
    Willing to refer
    I would recommend them without any problems.

App Development for Airline

"We're more than happy with the work Eden Agency has done for us."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Eden Agency used an existing concept and design to build a central app compatible with iBeacons. The agency also contributed to the app's front-end by developing a simple, user-friendly UX.  

The Reviewer
 
1001-5000 Employees
 
Leeds, England
Nicola Kitchingman
IT Administration Manager, Airline and Holidays Company
 
Verified
The Review
Feedback summary: 

The app received excellent feedback. Eden Agency exceeded expectations by producing high quality work in a timely manner. The agency’s most valuable characteristics include flexibility, transparency, and a commitment to delivering on promises.

BACKGROUND

Please describe your organization.

I'm the IT [information technology] administration manager at an airline and holidays company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Eden Agency?

We were looking to build a central application that worked with iBeacons, which was something that they were the leader in the United Kingdom at that time. 

SOLUTION

Please describe the scope of their involvement in detail.

They were part of the whole design phase and build. We came in and did a workshop around concept and design, and they built the end product for us. They worked with us on-site, and we went over to them as well. We did an in-resort visit because we were doing it overseas. We looked into location possibilities, how we could build in maps to guide people around, how iBeacons would trigger this, and how we could position them within resorts to get the best value. Eden Agency also gives it a user-friendly and simple UX [user experience] on the front of it.

How did you come to work with Eden Agency?

I'd met them at a technology fair some time ago. I'd seen some articles that they'd written online and some work that they've done. We just approached them and asked if it was something they could help us with.

Could you provide a sense of the size of this initiative in financial terms?

We've spent $50,000 to $200,000

What is the status of this engagement?

The project was completed in December 2015. They're now working with the mobile marketing team at our company.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Their work was very well received, which is why they've been engaged by other areas of the business. We're more than happy with the work Eden Agency has done for us. We're in the stages of figuring out how we want to expand our relationship. Their work was very good and delivered on time. They did everything that they said they would do.

How did Eden Agency perform from a project management standpoint?

Perfect – they delivered everything they said they would. They used various tools to keep us informed and well aware of the progress in each stage. If there were any issues on their side or our side, they were in contact straightaway with not only the information, but a proposed solution. It worked well.

What distinguishes Eden Agency from other providers?

Their complete flexibility was differentiator. The team that they had was good and they're very adaptable to change. If we decided that things weren't going the way we wanted, there was no problem. Redesigns were done as quickly, and they had great ideas based on previous projects they had done. They've been very good to work with – very collaborative.

Is there anything Eden Agency could have improved or done differently?

No, I don't think so. They did everything that we asked of them.

5.0
Overall Score They absolutely knew what they were talking about. They offered up relevant solutions and the technology they used was very up-to-date.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Perfect – everything that we asked them to do, they turned up on time. Any deadline that they gave us was met and any deadlines that were missed was because of us.
  • 5.0 Cost
    Value / within estimates
    The work that went in and the extra work that they did was more than fair.
  • 4.5 Quality
    Service & deliverables
    They delivered everything they said they were going to do on time and within scope. The only reason for the 4.5 is because we've not gone live yet, so we haven’t yet transitioned to the next phase.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

SEO & Web Design for Furniture Retailer

"Eden Agency was eager to share their knowledge for the good of the project."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sep. 2014 - Feb. 2015
Project summary: 

Eden Agency developed a new website using Umbraco. The agency also contributed to Web and SEO strategy. Eden Agency continues to provide SEO support.

The Reviewer
 
51-200 Employees
 
Yorkshire, United Kingdom
Vikki Scott
Marketing Manager, Curtis Furniture
 
Verified
The Review
Feedback summary: 

Eden Agency’s contributions resulted in a vastly improved website that consistently appears as one of the top three search results for ten targeted search terms. The agency is efficient, responsive, and able to share valuable insight.

BACKGROUND

Please describe your organization.

Curtis Furniture Ltd is a leading United Kingdom manufacturer of hotel furniture.

What is your role at the company?

I am the marketing manager.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Eden Agency?

We needed a new search-engine-optimized company website to replace a very old, static website.

SOLUTION

Please describe the scope of their involvement in detail.

Eden Agency provided us with a new website on Umbraco. They worked with us to determine our site strategy and larger SEO goals. Together, we figured out what terms we wanted to capture and what type of content we wanted to publicize in order to do so. They walked us through the SEO strategy and continue to provide SEO support.

How did you come to work with Eden Agency?

We began by searching for agencies online and held initial face-to-face meetings with the companies that we felt fit the bill. Three agencies in total pitched to us with written proposals and in-person presentations. Eden Agency won the pitch because they delivered the most comprehensive solution and demonstrated their collaborative approach to working with clients. We were very impressed.

Could you provide a sense of the size of this initiative in financial terms?

Total cost was between $10,000 and $50,000

What is the status of this engagement?

The project lasted five months. It began in September of 2014 and the site was launched in February of 2015.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Our site is in the top three search results for the top 10 search terms that we want to capture. Of those 10 terms, we capture the first spot for eight of them. We are very pleased.

How did Eden Agency perform from a project management perspective?

They were great. They were efficient, responsive, and keen to share their knowledge and expertise in order to teach us and make the project successful.

What distinguishes Eden Agency from other providers?

Eden Agency was eager to share their knowledge for the good of the project. They were more like a partner than a service provider. I have worked with agencies that are evasive so as to give the impression that things are more complex than they are. It was nice to work with an honest and genuine company.

In hindsight, are there areas in which they could improve or things you might do differently?

No.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Design for Financial Services Company

"[T]hey actually came in and contributed to the thinking and design process. That was a big differentiator."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Eden Agency constructed an entire product, including its user journey, visuals, and structure with the goal of updating a business’s process from paper-based to digital.

The Reviewer
 
5,001-10,000 Employees
 
United Kingdom
Neil Boddy
IT Director, Capita Asset Services
 
Verified
The Review
Feedback summary: 

Eden Agency succeeded in modernizing the business’s processes. The project went smoothly as a result of Eden Agency’s commitment to tight management and efficient work. The creativity shown by Eden Agency brought the project to life.

BACKGROUND

Please describe your organization.

Fund Solutions is part of the Capita Asset Services business. We are a transfer agency and fund accounting business, currently looking after £60 billion [approximately $87 billion] worth of assets under management.

What is your position?

I am the IT [information technology] director.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Eden Agency?

We have a very high profile financial client that was looking to move one of their service channels into the digital space. They also needed some backend work done for a product that they were going to launch. It's quite a traditional company, and we needed to bring their business into the digital space and reduce some of that friction in the process.

SOLUTION

Please describe the scope of their involvement in detail.

We have a very big internal development team that is focused on cloud-based services and integration, but we have not ever made traction on attractive CSS user journey, front-end HTML5 development. We employed Eden Agency to create a rich user experience that can be digested by front-end users easily. We also needed them to incorporate the back-end and integration services that we had written to create a holistic experience. They constructed the full user journey, the look, the feel and the structure of the product.

How did you come to work with Eden Agency?

I've used them in the past on previous projects with other companies. They are very trusted pairs of hands and were an obvious choice because they're very hard working and committed.

What is the status of this engagement?

We're about three weeks away from going live with our main delivery stage but, for now, we're working on some iterations. We're working very closely with this organization to make sure they're very happy, and Eden Agency has been a huge part in that process.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The main user is the corporate user, and they're very pleased with it. We've transformed a paper-based process into a digital process and have reduced the friction of the process considerably. We're now able to use advanced analytics to understand how the process is being used so we can hone it. It's good stuff.

How did Eden Agency perform from a project management standpoint?

We actually managed the project because it was so large, and Eden Agency was a work stream within it. They were very tight with their management and worked in a very iterative, agile way. They were very engaged and hands-on, which helps avoid ambiguity and is what we wanted. They worked with our methodology and tools and provided us access to their tools so we could understand what they were doing.

What distinguishes Eden Agency from other providers?

They are very imaginative. My development team thinks in squares and in black and white, but Eden Agency brought in shape, color, and imagination. It's been a joy to watch them bring the UX [user experience] design to life. Eden Agency helped us re-imagine how we could present the product and helped us understand what would be best for the feel of the end user. They weren't just writing what we told them to write, they actually came in and contributed to the thinking and design process. That was a big differentiator.

Is there anything Eden Agency could have improved or done differently?

Not particularly. They've been pretty good. I'm sure there'll be some findings when we reflect on the project, but other than that, it's hard to fault them at the minute.

5.0
Overall Score – They bring stuff to the table that we'd never imagined. It's been quite a joy to see.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    I think we've given them some pretty hard deadlines, and they certainly put the hours in. They don't like failure – same as us.
  • 5.0 Cost
    Value / within estimates
    We've had a number of organizations that have been significantly higher. Eden Agency is able to put their money where their mouth is. They're happy to give you a price and stick to it.
  • 5.0 Quality
    Service & deliverables
    They're very hard working. They are connected to the project and the stakeholder very closely. They're able to second guess what we're trying to achieve and put some very high-quality deliverables in front of us.
  • 5.0 NPS
    Willing to refer
    – Absolutely, although I'd rather keep them to myself, so probably not. But, in reality, for their own business, I absolutely would recommend them.

App Design for Fertilizer Company

"Eden Agency's graphic design and UX [user experience] are really top-notch."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2011 - Ongoing
Project summary: 

The client hired Eden Agency to write code for their applications and assist with their launch in their respective app stores. The agency also contributed to internal apps.

The Reviewer
 
10,000+ Employees
 
Norway
Manager, International Fertilizer Company
 
Verified
The Review
Feedback summary: 

Eden Agency succeeds as the client’s partner by consistently delivering quality work. The agency is praised for their responsiveness. There are no outstanding complaints for Eden Agency and the client recommends them to others.

BACKGROUND

Please describe your organization.

I work at an international fertilizer company.

What is your position?

I am the services manager of precision agriculture digital tools.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Eden Agency?

We wanted to provide apps for our end users on mobile and tablet devices. We needed developers for iOS, Android, and Windows platforms.

SOLUTION

Please describe the scope of their involvement in detail.

Eden Agency wrote the code for the applications and helped us launch them in their respective app stores. They also integrated the apps with our databases and the mobile web services that we provide to phones in the field. They've written five applications for us so far that are all mainstream within the app stores. We have also used them for some internal apps that we wanted developed.

How did you come to work with Eden Agency?

I started working with them when their company first started, and the founders had just finished university. I wanted to give them a chance, and I think I was their first customer back in 2011. They actually did a very good job on the first project so, the next year, we had them build two more apps, and the relationship went from there.

Could you provide a sense of the size of this initiative in financial terms?

The cost was between $10,000 to $50,000.

What is the status of this engagement?

We are not currently working on any projects with them because we are going through some internal changes. We're hanging back before we start more projects.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The five apps that they have worked on for us are all completed. Our most successful is the CheckIT app, which has been downloaded more than 70,000 times in multiple countries. Since our company is international, we are involved in many countries, and Eden Agency has spent a lot of time getting the user experience right in the native languages of the various countries that we operate in.

How did Eden Agency perform from a project management standpoint?

They work on the agile methodology. They work very rapidly to produce the product rather than planning a long project. Initially, they didn't have graphic design and other folks in-house, but they've since grown and now have all the necessary resources on their team. Eden Agency's graphic design and UX [user experience] are really top-notch.

What distinguishes Eden Agency from other providers?

They're very responsive, and we have a great working relationship. If there are any issues or problems, I can get on the phone, and they'll fix it right away. They always get right on the case and allocate resources to fix any issues that have been identified very quickly.

Is there anything Eden Agency could have improved or done differently?

Not really. In the early days, some of the graphical UI [user interface] could have improved a little bit, but now, with the resources they've got in place, that side of it is much better now.

4.5
Overall Score – We really enjoy working with them.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    – They work quickly.
  • 5.0 Cost
    Value / within estimates
    They produce a project very rapidly at a very reasonable cost.
  • 5.0 Quality
    Service & deliverables
    – They are always responsive.
  • 5.0 NPS
    Willing to refer
    – Very likely.