Humanizing Technology with Impactful UX

We are a boutique User Experience (UX) and Design Services Company focused on Digital Transformation, SaaS platforms, Mobile Apps & Enterprise Products. Over the last 10 years, we have delivered hundreds projects for US and Indian companies across various sectors - Financial & Banking, Hospitality, Logistics, Healthcare, Social Media and Enterprise Software.

We help validate new ideas, define strategy for UX, conduct user research, define and design User Experience & UI for new applications or re-design existing applications, help develop the applications and assist in rolling out products into production. We are equally comfortable working with entrepreneurs or product owners and SMEs at corporates.

While the majority of our customers are from the US and India, we have successfully delivered projects for clients in Europe, Australia and the Middle East.

Awarded "Design Excellence Award in Mobile Application 2019" and "Design Excellence Award in Product Interaction 2019" by CII.

Recognized as the "Company of the Year" by SiliconIndia magazine

Featured in the "Top 5 UI/UX Design Companies in India" by SiliconIndia magazine for the years 2016 and 2018.

Featured as one of the "Top 10 UI/UX Design Companies in India" by InsightsSuccess Magazine.

 
$10,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2008
Show all +
Hyderabad, India
headquarters
  • A.P. Housing Board Colony, Gachibowli
    Hyderabad 500032
    India
other locations
  • 9 Sage St, Holmdel, NJ
    New Jersey, NJ 07733
    United States

Portfolio

Key clients: 
Here is a sample list of our diversified client base across geographies and verticals: North America: HospiceSource, INCX, Semantify, Pivotal, SAP, Informatica, MarketShare (a Neustar company), Apptium, Balfour India and Southeast Asia: Rockwell Collins, Cyient, Infosys, Viola, Onemoney, TalentSprint, Tata Capital, Capital First, Airtel, Carama (a Castrol Company) Middle East & Europe: Transworld, Wurkr, Finja5, BUL Associates, PlusCo Partners
Touching 7 million lives with Airtel Image

Touching 7 million lives with Airtel

Airtel Limited is an Indian global telecommunications services company based in India. Find out a glimpse of our designs at https://divami.com/uxportfolio/airtel

Airtel operates in 20 countries across South Asia and Africa. Airtel provides GSM, 3G, 4G LTE mobile services, fixed-line broadband, and voice services depending upon the

country of operation.

Divami was responsible for the complete User Experience (UX & UI) of the Airtel telecom services mobile app (Android & iOS) for Bangladesh, and it is live on both Google Play & App stores.

 

TalentSprint is India's leading Career Accelerator for Youth. It's a technology-driven platform that attracts youth with high aspirations and equips them for exciting careers in the knowledge sector. TalentSprint aims to empower ONE MILLION young job seekers to pursue careers in IT, Banking and Financial Services, and Education. The skill acceleration platform delivers technology-enabled experiential learning through a mix of

cloud, contact, and colleges. We redesigned TalentSprint’s flagship test preparation ile mobapp and also developed it on Android platform as a native app.
An order management and fulfillment application for hospice care. Image

An order management and fulfillment application for hospice care.

Hospice Source is a 20+ year old company that addresses the specific needs of providing medical equipment to an ever-growing population of hospice patients. The company provides technology solutions to the hospice caregivers for the ease of ordering the for their patients. The Hospice Source's namesake flagship web application is the primary online channel through which orders come into the company. Divami is instrumental in

revamping the design of this application and subsequently helped develop their next generation front end.

Celes Care is a specialized platform - “Healthcare For Women, By Women”. Creating an informed patient is what Celes Care believes is the first step towards wellness. Celes Care doctors listen without judging, maintain your health records, respect your privacy and provide continued medical support for as long as you need it. Adding a new dimension to preventive medicine, Celes Care cares for everything from a trivial headache to

a joyous pregnancy. Celes Care brings expert medical advice to women, anywhere, anytime.

We completely revamped Celes’ mobile application for the users, their Web application for both users and doctors as well as their website. Mobile apps are designed as native apps with native navigation patterns for iOS and Android.

Medicopia is a drug reference application for healthcare professionals. The mobile application gives access to prescription information on medication approved for the Indian market. Medicopia enables physicians to access comprehensive pharmaceutical detailing at the point of care via the mobile app.

We designed and developed the mobile application and the platform from a concept stage. The app was designed to be a

hybrid app on iOS and Android platforms and is currently available on App Stores.
Corpus: Image

Corpus:

Corpus’s suite of products includes an OTT media service that provides Live TV, VOD, and other entertainment content to end-users through a set-top box. See how we designed this Smart TV app at https://divami.com/uxportfolio/corpus

This OTT service is currently deployed into more than 1 million homes in the state of Andhra Pradesh in

India, partially subsidized by the government. The challenge set for us was to define new UX and Design for the OTT service that is contemporary and would appeal to the international market while being compliant with ATV (Android TV) standards.

We had to support multiple features such as Live TV, VOD, reminders, games, etc. and give those features due attention. We also had to design keeping constraints of TV being controlled with a minimalistic remote. 

 

Quin Ride: A smart helmet for a safe ride. Image

Quin Ride: A smart helmet for a safe ride.

The IntelliQuin Smart System makes Quin the first motorcycle helmet to offer integrated Crash Detection and SOS Beacon. View our IoT App design at https://divami.com/uxportfolio/quin

When a crash occurs or the SOS event is initialized, the BT paired mobile app sends notifications to emergency contacts along with location

information.

We defined the User Experience and designed the UI for the entire platform from a concept stage and built the complete platform, including the mobile applications for both iOS and Android platforms. The app is currently live in the App Store and Google Playstore.

Transforming Logistics Management with Design Image

Transforming Logistics Management with Design

Avana aims to create a unique operational model to make accurate predictions, ensure high levels of efficiency, focus on automated operations, and simplify logistics across the Indian sub-continent and the Middle East. Glimpse through our approach at https://divami.com/uxportfolio/transworld

 

Avana, a Transworld

Group subsidiary, provides integrated logistics solutions across Coastal Shipping, Liner Services, Refrigerated Logistics, Warehousing, Distribution, and other customized logistic services.

 

Divami played a key role in the design and development of Avana’s customer-facing flagship portal. We were responsible for the complete User Experience of the platform, as well as the development of the UI with involvement right from the ideation all the way through post-rollout support.

A media sharing and social media platform for private networks like schools and colleges. Image

A media sharing and social media platform for private networks like schools and colleges.

MYL is a platform where students from various colleges could share and store their memories via photos, videos, etc., as it happens with their fellow students and networks. https://divami.com/uxportfolio/my-year-look

But the MYL stakeholders realized that there is something amiss - as many of its users were accessing their website via mobile and

tablets. The design of the website prevented MYL users from having the right kind of experience on the mobile and tablet devices.
A real time video collaboration platform with the motto of ‘Work together from anywhere’. Image

A real time video collaboration platform with the motto of ‘Work together from anywhere’.

Wurkr – is the only always-on “Working Together From Anywhere” RTC (real-time-collaboration) digital video platform for remotely connected workforce, especially focusing on remote sales teams. https://divami.com/uxportfolio/wurker

 

With Wurkr, businesses have complete control and visibility of their remote/flexible sales teams, which leads to

better performance and retention, while sales people save wasted time in commuting, yet be part of the office environment and culture.
Semantify : An NLP based analytics platform. Image

Semantify : An NLP based analytics platform.

Semantify is a pioneer at the forefront of democratizing cognitive search and knowledge discovery to end-users and frontline staff at all levels and functions in an enterprise. View some snippets at https://divami.com/uxportfolio/semantify

 

The core technology layer integrates advanced analytics, natural language

and machine learning to derive, in real-time, hidden insights from across a wide spectrum of information and data sources. It is a powerful, big data discovery and analytics platform. It automates the grunt work of prepping, coding and extracting relevant data, freeing up the bandwidth of data experts for critical business analyses.

 

We helped define the User Experience for Semantify’s next-generation platform and delivered responsive designs for the complete application platform and also developed the complete UI in HTML/CSS & Angular.

Duke : An AI assistant mobile app for Truckers. Image

Duke : An AI assistant mobile app for Truckers.

Duke.ai is an AI-driven platform that helps long-haul truck drivers manage their trucking finances. View designs at https://divami.com/uxportfolio/duke

The AI engine eliminates the need for drivers to enter trip details and expenses by relying on scanned documents and emails and automatically itemizes payments, bills, and expenses

thereby greatly reducing paperwork effort.

 

We defined the User Experience and designed the UI for the entire platform from a concept stage and helped build the mobile applications for both iOS and Android platforms. The app is currently live in App Store and is due to be released on Google Playstore.

 

A professional network for women, by women. Image

A professional network for women, by women.

The star in me is a professional networking platform for women. Find out how we impacted with our designs: https://divami.com/uxportfolio/femmevista

It allows women to create their professional digital identity, network with like-minded professionals, get mentored by senior professionals and draw inspiration from women

achievers.

We defined the User Experience and designed the UI for the entire platform from a concept stage and helped build the mobile applications for both iOS and Android platforms. The app is currently live in the App Store and Google Playstore.

 

A comprehensive drug reference app for medical professionals. Image

A comprehensive drug reference app for medical professionals.

Medicopia is an award-winning drug reference application for healthcare professionals. View Interactions at https://divami.com/uxportfolio/medicopia

The mobile application gives access to prescription information on medication approved for the Indian market. Medicopia enables physicians to access comprehensive pharmaceutical

detailing at the point of care via the mobile app.

The designs for Medicopia have won 2 Confederation of Indian Industry Design Excellence Awards - one for Overall Category Winner for Interaction Design and other for Best Design for Mobile App which was organized by India Design Council. 

 

An account aggregation platform for consumer finance and banking. Image

An account aggregation platform for consumer finance and banking.

Onemoney and moneyone are personal financial management applications. https://divami.com/uxportfolio/onemoney

 

Onemoney is a financial aggregator of all your banking and financial accounts providing a single, consolidated view of all your accounts and moneyone is a bill and UPI payments application.

 

We designed the User Experience and UI for these platforms from a single line concept stage. We have also built the entire platform end-to-end. The responsive Web application is built in Angular, native mobile apps for Android and iOS and Web Services layer using Java and MySQL on Linux.

 

Reviews

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Web Design for Healthcare Technology Company

"I think they were on point."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Jan. 2019 - Nov. 2019
Project summary: 

Divami Design Labs helped with IoT development for a cardiac telemetry project. They developed a portal for 24/7 EKG monitoring.  

The Reviewer
 
201-500 Employees
 
Dallas, Texas
VP, Healthcare Technology Company
 
Verified
The Review
Feedback summary: 

Divami Design Labs’ work met all the client’s expectations. The speed of their delivery and the team’s strong design skills were very impressive. They had regular meetings with the client, and Divami Design Labs responded quickly to change requests. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the VP of product for a healthcare technology company. We develop products in the IoT space, mostly focusing on healthcare.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Divami Design Labs?

We were trying to design a monitoring portal for cardiac telemetry.

SOLUTION

What was the scope of their involvement?

They designed the portal for the technician. The portal is designed for monitoring EKG rhythms on a 24/7 basis. There are technicians that are looking at the rhythms and the EKG data. The purpose of the project was to design a monitoring portal for the technician and also a portal for providers and physicians to login and look at the reports. 

We have given them the requirements which had rough sketches and wireframes. I spent a lot of time with them making sure they understood the space and what we were looking for. I believe they used Illustrator.

What is the team composition?

I primarily worked with one person who was the project manager. I met the CEO through a common contact and he was there during the initial project launch. I also worked with the designer and another person who helped out with the project coordination.

How did you come to work with Divami Design Labs?

They were referred to us by a friend.

How much have you invested in them?

We spent around $50,000.

What is the status of this engagement?

The project went from January–November 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did the work as per our expectations and provided us with the design files.

How did Divami Design Labs perform from a project management standpoint?

I think they were on point. We had regularly scheduled status meetings where they would come and show us the progress, so I think the project management was good. We were pretty active in terms of helping them understand the space and then providing feedback in terms of changes we needed. They were pretty responsive to those changes.

What did you find most impressive about them?

I think the speed as well as the design skills were the most impressive.

Are there any areas they could improve?

In terms of improvement, I think being a little tighter on the timeline would help.

Do you have any advice for potential customers?

Articulate the requirements because having well-defined requirements is going to help with the overall engagement.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

UX/UI Design for Spiritual Nonprofit

"Their commitment, ownership, enthusiasm, and passion bowled me over!"

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2019 - June 2020
Project summary: 

Divami Design Labs provided UX/UI design services for a spiritual nonprofit.

The Reviewer
 
201-500 Employees
 
Hyderabad, India
Murali Ravipati
Employee, Sphoorthi
 
Not verified
The Review
Feedback summary: 

Divami Design Labs' work has been well-received all around. The team had a smooth workflow and delivered with enthusiasm. They responded and received feedback well and were quick to adapt.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Sphoorthi is a non-profit spiritual organization, dedicated to providing spiritual guidance with emphasis on scientific explanation to ways of life. Under the guidance of Sri Sri Sri Guru Viswa Sphoorthi, the organization works towards taking his teachings to its seekers, helping them realize the ways of life scientifically and thus contributing to higher human consciousness.

The organization offers a variety of programs globally, focussing on the physical, mental, and spiritual wellbeing of mankind. I have been working as a volunteer for the last 15 years and have been heading the digital transformation team, to make the best use of technology to reach out.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

Divami helped us define UX and UI for our website.

What were your goals for this project?

We wanted a very rich user experience for our seekers, which ensures they unplugged themselves from all the external disturbances and get totally involved in the teachings of Guruji through the content provided. We also wanted a fantastic UI design that depicted our philosophy with which people can connect instantly. Having smooth workflows as most of our seekers might not be good with technology was also very important.

SOLUTION

How did you select this vendor?

We were looking for a design firm that could help us achieve our mission and vision. Divami was referred to us by one of our acquaintances who had worked with them earlier. When we discussed our requirements with them, we felt like they connected with our vision instantly. They were very quick to help us understand the design approach and their ideas definitely complemented our vision.

Describe the project in detail.

We wanted a very rich user experience for our seekers, which made sure they unplugged themselves from all the external disturbances and get totally involved in the teachings of Guruji through the content provided. We also wanted a fantastic UI design that depicted our philosophy with which people can connect instantly. We also wanted very smooth workflows as most of our seekers might not be good with technology.

What was the team composition?

We worked with 1 UX designer and 1 UI designer along with their Chief Designer and Art Director.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The work done by Divami has been well appreciated by Guriji and the fraternity. We are in the process of deploying the designs.

How effective was the workflow between your team and theirs?

It was a beautiful experience. We had review meetings twice a week where we discussed the progress made and possible ideas. I enjoyed the enthusiasm with which they presented their ideas and designs, they were totally involved. They received my feedback also quite well and adapted to it quickly.

What did you find most impressive about this company?

Their commitment, ownership, enthusiasm, and passion bowled me over! Their passion was infectious. They owned and drove the project to completion successfully.

Are there any areas for improvement?

Nothing

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & Maintenance for Global Tech Marketplace

"Compared to other vendors, Divami Design Labs was much more flexible in terms of adapting our tools and methods."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Confidential
 
Dec. 2018 - Apr. 2020
Project summary: 

Initially, Divami Design Labs provided design services, creating mockups and prototypes. Their role then transformed into mostly development and coding work, in which they used PHP, HTML, CSS, and JavaScript.

The Reviewer
 
201-500 Employees
 
Austin, Texas
Head of Growth, Global Technology Marketplace
 
Verified
The Review
Feedback summary: 

Divami Design Labs' optimization efforts were incredibly impactful, resulting in significant decreases in load time and bounce rates, and an increase in page speed. The team was willing to adapt internal tools and processes, and, despite the time difference, they were very responsive. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of growth at a technology marketplace that connects IT professionals with technology vendors. We also have free tools, apps and a forum where IT professionals can interact and discuss very specific, technical questions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Divami Design Labs?

At the time we brought them on, there was nobody in-house who had WordPress or PHP experience, which is what our corporate website was built on. We needed to fill that gap from a technical skillset perspective.

We brought Divami Design Labs on to help with the maintenance of the site, to drive improvements in page performance, load time, and accessibility, and to run growth experiments using Google Optimize.

SOLUTION

What was the scope of their involvement?

Early on in the engagement, they did some design work by providing mockups and prototypes within Invision where we were able to see the new page designs. We were then able to bring some design resources in house, so Divami Design Labs’ role transitioned. 

They began doing more web development and coding work. The team did coding within our WordPress templates and built out new design variants within Google Optimize. They worked with PHP, HTML, CSS, and JavaScript.

What is the team composition?

Our main point of contact was our project manager, who managed the design and development teams. In 2018, the team size was four people, and then it got smaller later on. We began working with two developers and a project manager. I was also in contact with Naveen (CEO).

How did you come to work with Divami Design Labs?

My manager, who had worked with Divami Design Labs in a prior engagement or was referred to them, introduced me to Naveen. 

What is the status of this engagement?

We worked with Divami Design Labs from December 2018–April 2020. We wrapped up the project due to budget constraints.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Before working with Divami Design Labs, our corporate website’s homepage was loading in 4.9 seconds. After the team did a lot of performance improvements, the time went down to 1.4 seconds.

Additionally, we initially had a desktop PageSpeed Insights score of 64 out of 100. After the team’s optimizations, we got it up to 88. A lot of the A/B testing and Google Optimize experiments were designed to reduce bounces and increase engagement. 

We measured the bounce rates before and after Divami Design Labs’ process improvements, and we’re seeing improvements of about 39%. We were pleased with the results from a technical perspective.

How did Divami Design Labs perform from a project management standpoint?

We use Jira in-house which Divami Design Labs adopted, and they were also great about commenting on tickets. We’re based in Texas and they are in India, which is a big time difference. The team was very good about responding to emails quickly.

We had a good cadence of twice-a-week meetings on Mondays and Thursdays. On Monday morning, I knew exactly what they were working on during the week, and on Thursday we would recap and see if there were any obstacles. 

What did you find most impressive about them?

We use a lot of different tools and we expected them to adopt our tools. Compared to other vendors, Divami Design Labs was much more flexible in terms of adapting our tools and methods.

Other companies would push back and say that they wanted to use the tools with which they were familiar. This team was much more proactive in terms of learning and teaching their team members to use our tools. 

They used Basecamp and Google Sheets for other clients, but I liked that they were willing to use Jira.

Are there any areas they could improve?

Early on in the engagement, they would rush to meet deadlines while skipping out on QA and testing. We identified the issues quickly and corrected them. The team then started implementing automated testing.

They could’ve done this right from the beginning. Additionally, we didn’t ask them to do a lot of documentation, but the level of detail and documentation could’ve been improved on. They fixed this as the engagement went on.

Do you have any advice for potential customers?

Define the expectations of documentation right from the start. Clarify your expectations and share your audience data with them. This will save time and prevent confusion.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Devs & Design for Scholastic Services & Products Co

"Divami Design Labs understood how we wanted the products to look."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2014 - Dec. 2016
Project summary: 

Divami Design Labs built a web platform and two apps for a scholastic products and services company. They directed workshops to guide the UX/UI designs. They built features for users to customize products.

The Reviewer
 
Dallas, Texas
Frmr. CTO, Scholastic Products & Services Co.
 
Verified
The Review
Feedback summary: 

Divami Design Labs acquired a thorough knowledge of stakeholders’ requirements, which led to their production of impressive deliverables. The team was methodical, directing a straightforward and seamless partnership. Their valuable expertise facilitated a collaboration that exceeded expectations.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the former CTO of a scholastic products and services company. The company works with over 10,000 high schools and 500 universities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Divami Design Labs?

We needed help designing the UX/UI of our products and services to engage the student population.

SOLUTION

What was the scope of their involvement?

Divami Design Labs developed a web-based product and two mobile applications for iOS and Android. Their team taught us how to develop the apps.

We came to them with ideas and then they designed the different interaction flows. The product enabled students to customize scholastic products, so their team engaged students in the design process too. They created and ran the design workshops. And then, their team understood the feedback from the students.

We collaborated on the project, but they chose a framework that was compatible with iOS and Android.

What is the team composition?

We worked with 5–10 people from Divami Design Labs. They partnered with another organization that supported backend development.

How did you come to work with Divami Design Labs?

A colleague who worked with Divami Design Labs referred us to them. They offered to work on the project pro-bono for the first month. If we saw value, then we could choose to engage them. During the first 30 days, their team did excellent work. We then worked with them for a couple of years.

What is the status of this engagement?

We collaborated between November 2014—December 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their team was smart and did an awesome job. Most importantly, they understood our requirements as well as the feedback from the design workshops with kids. They were able to capture their thoughts and cover them in the designs, which was hard to do.

How did Divami Design Labs perform from a project management standpoint?

We worked with a consistent project manager throughout the entire process. The engagement was transparent.   The project manager oversaw the frontend design and development as well as the backend development. It was better for them to manage the project because it was less painful for us.

What did you find most impressive about them?

Divami Design Labs understood how we wanted the products to look. Their team made our ideas a reality in a way we didn’t even expect. They stuck to the process and believed the process would yield good results.

Are there any areas they could improve?

We would’ve been more comfortable with them earlier if they were on-site for the first month of the project. It’s possible that wasn’t offered because they were confident in their abilities to complete their tasks remotely.

Do you have any advice for potential customers?

Be upfront with them about your expectations. Define the guardrails and let them iterate with the designs. If you ask them to produce designs exactly how you want them, they could do it. But you won’t see the creative depth of their people.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered on time.
  • 5.0 Cost
    Value / within estimates
    This is where they excel. They spent the least amount of money and they delivered the best executions for us.
  • 5.0 Quality
    Service & deliverables
    When it went live, there were only a couple small bugs to fix, but we didn’t have any crashes.
  • 5.0 NPS
    Willing to refer
    They’ve already worked with 2—3 of my referrals.

Web Development for Startup Travel Platform

“They’re very approachable and understand the criticality of the matter at hand.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2019 - Ongoing
Project summary: 

Divami Design Labs handles web development services for a startup travel platform. Their team does everything from design to development as well as manages databases and domain servers. They code in AngularJS.

The Reviewer
 
1-10 Employees
 
Mumbai, India
Nidhi Sharma
CEO, Yuyiii Stays & Travels Private Limited
 
Verified
The Review
Feedback summary: 

The partner is pleased with the site and how it has turned out. Divami Design Labs delivers on time and within budget. Receptiveness to feedback and proactivity in completing change requests are hallmarks of their work. They're a metaphorical co-founder and confidant to the partner's business.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Yuyiii, a travel platform startup based in Dubai and India. We’re in the business of discovering awesome weekend getaways near metropolitan cities in India, like Mumbai, Delhi, and Bangalore. We also create great video and photo content for these unique stays.

Our stays are varied, ranging from houses to plantations. We have an online platform for reaching out to guests and helping them book their trips. The platform's technology plays a very important role.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Divami Design Labs?

It’s always good to have one domain-expertise founder, one technology founder, and one marketing founder. In my case, I'm a non-technical, sole founder, so it was very important to find a great technology partner to more or less work with me as a co-founder.

I couldn’t hire an external arm and expect the team to behave like external consultants. At this early-stage level, I really wanted the people to be invested because I was low on resources. Every move I made was critical for the future survival of the startup.

SOLUTION

What was the scope of their involvement?

I understand technology conceptually but not practically, Divami Design Labs does everything from design to development, handling databases and domain servers. They helped me renew my SSL certificate in order to run the site through HTTPS. Their team has also provided SEO efforts for the website.

I came to Divami Design Labs at a very crucial stage. My MVP was ready, but it was quite minimal. We wanted to create a booking engine that was different from what existed in the travel industry. Divami Design Labs not only had to excel at technology but also had to understand our business logic.

We’d done the MVP in PHP, but Divami Design Labs suggested using AngularJS because it was faster and more up to date, so that’s what we used. Design is very important for the travel industry. It had to look lively and professional all while being easy to understand.

What is the team composition?

There were two full-time developers when we started. The team now encompasses a database engineer, someone handling AWS, and another person doing my domain — all as and when needed. On a day-to-day basis, we have two developers onboard.

How did you come to work with Divami Design Labs?

I founded another startup in the travel domain before starting this company. Because I failed a lot then, I learned the importance of having a great technology partner. At that time, I was working with a tech partner from Mumbai and had done a lot of due diligence about the kinds of projects they rolled out, the expertise of the team members, and so on, but it still wasn’t a very good experience.

I went to a lot of my mentors and investors I was pitching to because their strength lies in technology. They were investing in a lot of tech companies. I reached out and asked them to introduce me to their network, and I found Divami Design Labs through a reference.

How much have you invested with them?

I’ve spent between 15–20 lakh Indian rupees (approximately $20,000–$26,000 USD) so far.

What is the status of this engagement?

I started working with Divami Design Labs in April 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Divami Design Labs has always delivered within the defined timelines and budget as well as at the right quality. Deadlines have shifted here and there because sometimes we’ve changed the requirements as we’ve progressed.

We received a lot of user feedback on how the site could be improved. After discussing the feed with Divami Design Labs, we rebuilt and improved a lot of the critical internal pages. They’ve had great flexibility around change requests. We’ve had to add and remove resources.

How did Divami Design Labs perform from a project management standpoint?

I’ve always told them that they feel more or less like a co-founder to me. They’re based in Hyderabad and I’m in Mumbai, but we discuss everything easily.

They send me weekly reports with the number of hours put in by every team member; this is great. It really helps instill my confidence in them. We have weekly calls, they give me detailed task breakdowns, and they’re always reachable. I’ve had calls with some of the team members at 4 a.m. when something was really urgent.

Expertise is a must-have when it comes to technology partners. They should be able to write code, debug, and know their jobs well. However, the difference for a client like me comes in terms of project management.

If something was misunderstood or we weren’t on the same page, Divami Design Labs is always forthcoming about it. Their team is very approachable, and we’ve sat down for 30 minutes to sort out any discrepancies. They’ve been very meticulous in breaking down tasks.

What did you find most impressive about them?

They’re very approachable and understand the criticality of the matter at hand. If we have a strict deadline, they’re always there — whether it’s on the weekend, at midnight, or early morning. Whenever we start a new project, we have our own ideas and run our own research, but I’ve gotten some great suggestions from the head of their design team, as though this was her own startup.

Are there any areas they could improve?

Their team is getting bigger, so their team leads could be even more fine-tuned on how the project is progressing.

Do you have any advice for future clients of theirs?

I advise communicating everything clearly, in terms of requirements, budget, and timelines. Clients should be transparent and treat Divami Design Labs not just as an external agency, but as an extension of their own companies.

If there’s any problem at all during the project, clients should pick up the phone and clarify things with the team. They will let the client know when they don’t have the expertise for something, and they’ll provide suggestions on how to do things when they do have the expertise.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for Shippings-Focused Logistics Company

"Divami’s focus on communication and delivery of the project was most impressive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2018 - Ongoing
Project summary: 

Divami Design Labs worked to develop the shipping management portal of a shipping-focused logistics company. Focusing particularly on UX, the team handled everything from ideation to post-rollout support.

The Reviewer
 
1,001-5,000 Employees
 
United Arab Emirates
Prabhakar Posam
CIO, Transworld Group
 
Verified
The Review
Feedback summary: 

Divami Design Labs delivered a platform that digitized and automated many of the client's previously-tedious processes. The solution has received great feedback from third-party clients. The team coordinated seamlessly with the internal staff and showcased phenomenal problem-solving skills.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Transworld Group started as a shipping agency in India 40 years ago and is now a global leader in providing integrated and innovative logistics around the world. Avana, a Transworld Group subsidiary, provides integrated logistics solutions across Coastal Shipping, Liner Services, Refrigerated Logistics, Warehousing, Distribution and other customized logistic services.

Avana aims to create a unique operational model that uses technology to make accurate predictions, ensure high levels of efficiency, focus on automated operations, and simplify logistics across the Indian sub-continent and the Middle East. The conglomerate is a reliable partner to many corporations needing such solutions and services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

We needed Divami’s expertise to design and develop logistics and shipping management portal, Avana, which our customers could use to manage cost and time, and improve productivity.

While we knew that we had a lot of complex information to display, we wanted Divami to design the portal in such a manner that it could be easily used by someone from any background, like a shipping agent or a supply chain manager

What were your goals for this project?

Our goal was to design and develop a customer-facing portal, Avana, which would have an attractive UI and a satisfying user experience to transform the logistics industry. Avana would be supported at the back-end by latest technologies for an unique operational model. This model could make accurate predictions, ensure high levels of efficiency, focus on automated operations, and simplify logistics management.

SOLUTION

How did you select this vendor?

Divami was recommended to us by someone in our network. After going through some of the projects they had done in the past in similar domains, we were sure that they would be the right choice for our digital transformation as they could understand our needs better, and were in tune with our goals amongst the agencies that we were evaluating.

Describe the project in detail.

The project was to have a logistics portal, Avana, support integrated logistics solutions across coastal shipping, liner services, refrigerated logistics, warehousing, distribution and other customised logistic services. We wanted to develop a new mobile application and a responsive web application portal.

As user experience was a critical part of the project, we entrusted Divami to implement the whole design and UI development of the platform, including the mobile and responsive web applications.. Divami worked with us right from the ideation stage through post-rollout support.

What was the team composition?

On the design side, Divami had provided us with their lead UX designer and lead UI designer, with a consistent feedback and involvement of the chief designer. Apart from them, their project manager was also involved for timely execution of the project. They were also involved in the development of the portal on the UI and mobile side. The development team consisted of 4 developers including a lead and 2 QA engineers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project had a successful execution. Not only did a lot of our processes get digitised with the portal and the mobile apps , but also our clients have commended us for providing them with a seamless experience. Some of our existing clients, who were initially apprehensive about the transition to the new apps now appreciate them because of the efficiency they provide.

How effective was the workflow between your team and theirs?

Our teams and Divami were well coordinated. The Divami team addressed each problem with detailed research and came up with great ideas that significantly improved users’ experience. Furthermore, Divami and our teams had good communication, which helped to address each task and project changes quickly.

Owing to the size & scale of the operations involved in our business, we wanted Divami to thoroughly understand our current mode of operations. Divami took initiative and spent considerable time with our SME clients based across Mumbai and Dubai. They spent sufficient time to validate the designs through usability tests before launch to ensure that we were successful from the start.

What did you find most impressive about this company?

Divami’s focus on communication and delivery of the project was most impressive. In addition, we were impressed by their willingness to stand by us at all times, even after delivery of the designs. They were easily reachable and very responsive in their support. We realized that their deep experience in B2B apps made it easier for us to achieve success.

Are there any areas for improvement?

There are no areas that we can recommend for improvement. Needless to say, we were very happy with the outcome and impressed by the Divami team’s expertise and professionalism.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Design for Healthcare Platform

"The quality of their designs and their ability to communicate was impressive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2018 - Feb. 2019
Project summary: 

Divami Design Labs helped design the customer-facing interface of a web-based healthcare platform.

The Reviewer
 
1-10 Employees
 
Texas
Gareth Raab
CTO, Healthcare Platform
 
Verified
The Review
Feedback summary: 

The client was pleased with the vendor's services. The specialists excelled at transforming internal goals into results that exceeded expectations. They didn't hesitate to offer ideas or suggestions that would add value to the project.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the principal of a healthcare platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Divami Design Labs?

I was a contract CTO for a company in the durable medical equipment space. We were looking to revolutionize the interface for our customers. While we had the technical expertise, we didn’t have the design expertise to know what our customers wanted. This was necessary in order to perform simple, efficient, and intuitive transactions.

SOLUTION

What was the scope of their involvement?

They provided design services for a web-based B2B platform. We used Angular, TypeScript, and they used CSS. On the backend, we used Laravel and Sequel.

What is the team composition?

I worked with three people on a day-to-day basis.

How did you come to work with Divami Design Labs?

One of our trusted partners who was already working on the project recommended that we work with the team. We went through the interview process and felt comfortable with them based on their portfolio and the individuals we worked with.

How much have you invested with them?

We spent between $100,000 and $200,000 on their services.

What is the status of this engagement?

The project started around March of 2018, and most of the work finished up in February of 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They delivered very high-quality results. They didn’t create exactly what we said we wanted, rather they took the intent of what we wanted and came back with suggestions that were superior to what we were expecting. 

How did Divami Design Labs perform from a project management standpoint?

We managed the overall project separate from Divami Design Solutions, and they performed very well. Certain aspects of the project were under tight timelines, and they managed themselves very well. We used Zoom and Slack to communicate, along with the telephone.

What did you find most impressive about them?

The quality of their designs and their ability to communicate was impressive. Also, their organization stood out.

Are there any areas they could improve?

No, I would use them again in a heartbeat. 

Do you have any advice for potential customers?

You should be open to their ideas and suggestions from a UI/UX perspective. Don’t force your ideas or preconceptions without seeing if there are alternatives.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Design & Dev for Rickshaw Service

"We liked their design philosophy, especially designing for a corporate audience."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2015 - Jan. 2016
Project summary: 

Divami Design Labs developed an app and user dashboard for a ride-hailing app for automated rickshaws. They designed the UI/UX for the corporate driver segment of the app.

The Reviewer
 
11-50 Employees
 
Bangalore, India
Vishy Kuruganti
Co-Founder & COO, India Drivers Network Services
 
Verified
The Review
Feedback summary: 

The app received several positive reviews, particularly from corporate users. Divami Design Labs was methodical and had a structured design process. They collaborated closely with their partners and completed everything on time.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

India Drivers Network was running an Uber-like platform for auto-rickshaws, even before Uber entered India. We had the largest auto-rickshaw network in Bangalore, India. We were also looking to expand into other areas, one of which was corporate fleet management. I was the co-founder and COO of the company. We have since been acquired by Yatra, one of India's leading OTA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

We had quite a bit of experience with building consumer apps; however, we felt we needed some help with building a platform and related apps for the corporate segment (B2B). Given Divami’s experience with the B2B segment, we wanted Divami to design the user experience and interface for our corporate fleet management application. As it was our first foray into the corporate segment, we needed somebody who had prior experience and expertise in building SaaS platforms. We hired Divami to design the UX and UI designs for the corporate fleet management application. This included the mobile apps for corporate employees, drivers and their supervisors, as well as a corporate operational dashboard for the travel coordinators.

What were your goals for this project?

Our main goal was to create the app and the dashboard in such a manner that could be easily used by the drivers and the administrators, without any extensive training. As the tech-savviness of the end-users would vary greatly, we wanted to be extra careful with the design of the mobile app for drivers and supervisors. We also wanted a well-designed dashboard which would make the operations easier to handle as well as provide high-level analytics for the management.

SOLUTION

How did you select this vendor?

We found Divami from within our extended network. As we looked for someone with experience in building SaaS platforms and the B2B segment, Divami stood out and made our choice easy. Their approach to understanding our problem statement and their subsequent analysis and discussions were the decisive factors in deciding in favor of Divami for our project.

Describe the project in detail.

The project involved designing a complete digital fleet management system for the large corporates. The platform touch points included a mobile application for the corporate employees who would utilize the cab services for their commute, another mobile application meant to be used by the drivers and their supervisors, and a web application for the management and administrators of the fleet that would allow them to provision and schedule cabs as well as monitor and provide high level analytics.

What was the team composition?

There was a team of 2 designers working with us and assigned full-time to the project, led by a Senior Design Strategist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was appreciated by the users and did receive great reviews. The corporate teams were happy to use our transport and fleet management. As our project was under expansion, it was then acquired by one of the largest travel management companies in India. We can say that, overall the project was a success. The platform reduced the turnaround time for fleet management, enhanced security and safety for the employees.

How effective was the workflow between your team and theirs?

Divami team worked very closely with us, despite the geographical separation. The close collaboration helped the project progress smoothly and we were able to complete it on time. To deliver faster, we started the development in parallel while the designs were being done, and Divami supported us by delivering the designs in sprints. They were always attentive to our needs and supported us as best as could be expected.

What did you find most impressive about this company?

Their team had a methodical design process that was really needed when building a platform with such a diverse set of users. We liked their design philosophy, especially designing for a corporate audience.

Are there any areas for improvement?

Once the project got started, Divami team waited until the research and analysis phase was completed to publish a detailed project schedule. Our feedback to them was to publish a schedule - however tentative - very early on in the project to help with planning subsequent sprints.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for Mobility Services Company

"Divami Design Labs really values relationships, they are great at building and managing them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2018 - Mar. 2019
Project summary: 

Divami Design Labs designed an iOS app for a mobility services company. The team provided UI/UX designs to multiple projects, including an IOT app for biking.

The Reviewer
 
11-50 Employees
 
Hyderabad, India
Phani Kumar Sunnam
CEO, MobileWays Software Solutions Pvt Ltd
 
Verified
The Review
Feedback summary: 

The app, which has launched in the US, has been covered by outlets such as the National Geographic Channel. Divami Design Labs produces quality work that stands out while also working with the functionality of the product. The team is creative and hard-working.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are an end to end mobility services company. We specialize in mobile strategy, app development, IoT integration, full-stack services, and maintenance. We cater to all kinds of middle ware and back-end development related needs apart from mobile apps, like from integration with analytics tools to integrate with hardware. I am the CEO of MobileWays.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

While we specialize in full-stack development, we collaborated with Divami to get their expertise in UX and UI design for our clients. Especially for consumer apps and SaaS platform projects, we take support from Divami to research and create upbeat designs for our clients. Over the years, Divami has become our go-to partner for specialized UX and UI design needs. While we hired Divami for many projects, I’d like to highlight an IoT and a task management application. We partnered with them to design an app for a smart helmet, with geo-tracking & SoS capabilities. And the task managing app almost worked as a personal assistant organizing daily important chores.

What were your goals for this project?

For each of the projects, the goal was to deliver a superior app experience, in sync with the client’s vision. For the Smart Helmet Application, the goal was to deliver a jazzy and modern design apart from simplicity and ease of use. While we would always be involved in full project cycle, we expected Divami to work with the client to understand their vision and requirements and deliver a matching user experience.

SOLUTION

How did you select this vendor?

We had been looking for partners locally in Hyderabad, and we met Divami’s founder at an alumni gathering. So it was an easy call to make to give them a try as we connected well in the first meeting and we felt the relationship would work well. And since the very first project we completed with Divami, we knew that we could rely on them for the rest of our projects’ requirements.

Describe the project in detail.

The Smart Helmet app was meant to be the first of its kind helmet with crash detection and an SOS system. The client’s intent was to give the riders a seamless experience with a simple app but with a rich and contemporary UI. Divami team worked very closely with the client to understand their expectations and to get their work reviewed and approved at every stage.

They were also involved through the development cycle to adjust the designs based on technical considerations. We had weekly reviews jointly with the client and Divami team to review and approve the work done. The task management app was supposed to be designed in a way that was easily accessible and could be trusted to remind the users of their self-assigned tasks. The client wanted to keep the users confident of the fact that everything is organized and accounted for so that they could be focused on things that were important to them.

Divami designed the app in such a manner that the users could get a clear overview of everything on their plate and never lost track of their important tasks. Also, after their research, they added a feature where the user could set the priority parameter and also be able to delegate tasks to his/her teammates.

What was the team composition?

Across all projects, we worked with several of their design team members. Generally, each project was worked on by a UX designer and a UI designer. Their Chief Designer was also involved in most projects providing guidance and design strategy.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The IoT app is running quite successfully in US markets. In fact, the client has been covered by National Geographic Channel, with phenomenal results. And it makes us proud to be part of such an impactful product journey. The self-organizing app has also received quite a positive response.

People are especially appreciating the whole design and experience of the application. We are happy to give the complete credit to Divami for the success of the design and user experience of the apps. Divami was able to deliver on the vision of creating a tool that promotes a calmer, more balanced, more fulfilling way to work and live.

How effective was the workflow between your team and theirs?

Divami is a fairly mature team with respect to their processes and project management. We generally played the role of an enabler while they were working directly with our clients. During the main design phase, we had regular meetings with them to review the progress of work. They would generally pass on designs to us to get validation that they would be no technical challenges before they present the designs to the client for approval.

Once the designs have been delivered, we occasionally needed them to help with assets, designs for any scope changes etc., missing pages etc. Usually, we also have them do a sanity UX/UI review on the completed app to ensure design compliance.

What did you find most impressive about this company?

Divami Design Labs really values relationships, they are great at building and managing them. Not just with us as a partner, but they also manage to build trust and respect with our clients they worked with. There is no us-vs-them attitude in their team -- it feels like we are all part of a single entity when working on a project. Of course, their work speaks for itself - they are really good at what they do.

Are there any areas for improvement?

Due to the time spent on research and analysis, the progress during the initial stages of the project seem slow to the client. While there is good reason for it and the overall project moves according to the timelines, they could work on changing this perception by perhaps engaging the client more during the research period.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web-Based Design & User Research for IT Company

"...their designs reflected the efforts they put into research and analysis."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2017 - Ongoing
Project summary: 

Divami Design Labs provided design services for multiple solutions including an IoT-enabled SaaS platform and a compliance management SaaS platform. This included face-to-face user research.

The Reviewer
 
51-200 Employees
 
Hyderabad, India
Narasayya Donepudi
Director, Sevya Multimedia Technologies Pvt. Ltd.
 
Verified
The Review
Feedback summary: 

The UX of an application has received positive feedback from the target audience. Divami Design Labs has a thorough research and design process to ensure requirements will be met. Consistent communication, flexibility, and creativity have been highlights of the vendor's work. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a Product Development & Cloud Services company. We consult and deliver best-in-class, scalable and maintainable digital products & solutions for web, mobile, and enterprise. I am the Co-Founder and Director and head Development and Delivery for Sevya.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

We hired Divami for several projects - some of the notable projects were - Shiksha (an educational intervention system to improve learning in government-run primary schools),

GreenSys - an IoT based SaaS platform to manage and monitor sensors deployed in the field and

Simpliance GRC - a compliance management SaaS platform for Gaming establishments.

What were your goals for this project?

In each of the projects, the goals we set for Divami were to deliver a great User Experience tailored to the user base. In Shiksha, the goal was to build an application that would be used by primary school teachers in rural environments - we wanted the experience to be not only easy, but also fun and engaging both for the teachers and the children.

For the Greenco rating system, the challenge we posed Divami was to design a system that made navigation of hundreds of devices easy and drive analytics that could be understood by admins who are not necessarily data scientists.

SOLUTION

How did you select this vendor?

Divami came highly recommended by someone we trusted. And once we executed the first project, we knew we found a great long-term partner.

Describe the project in detail.

For Shiksha, we wanted the designs to have a high-engagement teaching mechanism that is both instructional and attractive to children. We wanted them to design the app in such a manner that it was intuitive for the teachers and quick to access as and when necessary.

Divami team travelled to a few schools in our target areas to work with the teachers and students to understand the process. We believe this helped them really understand the vision of what we were trying to deliver and these research efforts paid off in the designs they delivered.

Whereas, for Simpliance, the governance, risk & compliance platform meant for Gaming establishments, logistics dictated that the Divami team conduct all the required user research remotely.

They worked with stakeholders and SMEs on the client’s side as well as our business analysts to understand the USP of the platform and the vision and direction for the product. Once again, their designs reflected the efforts they put into research and analysis.

What was the team composition?

For each project, different people were involved - usually the team included one UX designer, a UI designer and a lead Strategist. Mostly project management was driven by us although they had a shared project manager to assist with project governance and tracking.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Shiksha app is currently in beta field trials in limited schools. Certain aspects of the Shiksha application which were considered as complex interactions were eventually designed by Divami team in a simple and intuitive manner. The UX for the app received very positive feedback from end customer.

How effective was the workflow between your team and theirs?

One of the remarkable elements of Divami is their process. Especially their focus on research and analysis goes a long way in establishing their credibility and our clients’ confidence in them when they present a design and explain why a certain approach was taken.

We do spend a lot of time with them at the beginning of the project - during the research phase - to ensure the problem statement and requirements have been communicated correctly.

After that, we have meetings every week to review the work completed. During the time we and our clients review the work and approve, Divami team works on the next set of design tasks. Regular communication between the teams has been very effective for the success of the projects.

What did you find most impressive about this company?

Divami’s teams are very dynamic and creative, which is what you would expect from a good design company. More importantly, Divami is very committed to the partnership and they work very hard at making the partnership work.

What is most impressive is how this attitude and commitment trickles down to the individual team members. We always feel like we are working with our own people and not another vendors’.

Are there any areas for improvement?

Like any relationship we had initial hiccups, but most of them have been ironed out after the first few months. We have established a good cadence between our teams, and things are very smooth now. It is sometimes a challenge to justify to our clients the need for research and the time spent on it - if Divami can somehow help with this aspect, it would make our job a little easier.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer