UX Design and Innovation

We are a boutique User Experience (UX) and Design Services Company focused on Digital Transformation, SaaS platforms, Mobile Apps & Enterprise Products. Over the last 10 years, we have delivered hundreds projects for US and Indian companies across various sectors - Financial & Banking, Hospitality, Logistics, Healthcare, Social Media and Enterprise Software.

We help validate new ideas, define strategy for UX, conduct user research, define and design User Experience & UI for new applications or re-design existing applications, help develop the applications and assist in rolling out products into production. We are equally comfortable working with entrepreneurs or product owners and SMEs at corporates.

While the majority of our customers are from the US and India, we have successfully delivered projects for clients in Europe, Australia and the Middle East.

Recognized as the "Company of the Year" by SiliconIndia magazine

Featured in the "Top 5 UI/UX Design Companies in India" by SiliconIndia magazine for the years 2016 and 2018.

Featured as one of the "Top 10 UI/UX Design Companies in India" by InsightsSuccess Magazine.

 
$10,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2008
Show all +
Hyderabad, India
headquarters
  • A.P. Housing Board Colony, Gachibowli
    Hyderabad 500032
    India
other locations
  • 9 Sage St, Holmdel, NJ
    New Jersey, NJ 07733
    United States

Portfolio

Key clients: 

Here is a sample list of our diversified client base across geographies and verticals: North America: HospiceSource, INCX, Semantify, Pivotal, SAP, Informatica, MarketShare (a Neustar company), Apptium, Balfour India and Southeast Asia: Rockwell Collins, Cyient, Infosys, Viola, Onemoney, TalentSprint, Tata Capital, Capital First, Airtel, Carama (a Castrol Company) Middle East & Europe: Transworld, Wurkr, Finja5, BUL Associates, PlusCo Partners

TalentSprint is India's leading Career Accelerator for Youth. It's a technology-driven platform that attracts youth with high aspirations and equips them for exciting careers in the knowledge sector. TalentSprint aims to empower ONE MILLION young job seekers to pursue careers in IT, Banking and Financial Services, and Education. The skill acceleration platform delivers technology-enabled experiential learning through a mix of

cloud, contact, and colleges. We redesigned TalentSprint’s flagship test preparation ile mobapp and also developed it on Android platform as a native app.

Celes Care is a specialized platform - “Healthcare For Women, By Women”. Creating an informed patient is what Celes Care believes is the first step towards wellness. Celes Care doctors listen without judging, maintain your health records, respect your privacy and provide continued medical support for as long as you need it. Adding a new dimension to preventive medicine, Celes Care cares for everything from a trivial headache to

a joyous pregnancy. Celes Care brings expert medical advice to women, anywhere, anytime.

We completely revamped Celes’ mobile application for the users, their Web application for both users and doctors as well as their website. Mobile apps are designed as native apps with native navigation patterns for iOS and Android.

Medicopia is a drug reference application for healthcare professionals. The mobile application gives access to prescription information on medication approved for the Indian market. Medicopia enables physicians to access comprehensive pharmaceutical detailing at the point of care via the mobile app.

We designed and developed the mobile application and the platform from a concept stage. The app was designed to be a

hybrid app on iOS and Android platforms and is currently available on App Stores.

Reviews

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UI/UX Design for Mobility Services Company

"Divami Design Labs really values relationships, they are great at building and managing them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2018 - Mar. 2019
Project summary: 

Divami Design Labs designed an iOS app for a mobility services company. The team provided UI/UX designs to multiple projects, including an IOT app for biking.

The Reviewer
 
11-50 Employees
 
Hyderabad, India
Phani Kumar Sunnam
CEO, MobileWays Software Solutions Pvt Ltd
 
Verified
The Review
Feedback summary: 

The app, which has launched in the US, has been covered by outlets such as the National Geographic Channel. Divami Design Labs produces quality work that stands out while also working with the functionality of the product. The team is creative and hard-working.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are an end to end mobility services company. We specialize in mobile strategy, app development, IoT integration, full-stack services, and maintenance. We cater to all kinds of middle ware and back-end development related needs apart from mobile apps, like from integration with analytics tools to integrate with hardware. I am the CEO of MobileWays.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

While we specialize in full-stack development, we collaborated with Divami to get their expertise in UX and UI design for our clients. Especially for consumer apps and SaaS platform projects, we take support from Divami to research and create upbeat designs for our clients. Over the years, Divami has become our go-to partner for specialized UX and UI design needs. While we hired Divami for many projects, I’d like to highlight an IoT and a task management application. We partnered with them to design an app for a smart helmet, with geo-tracking & SoS capabilities. And the task managing app almost worked as a personal assistant organizing daily important chores.

What were your goals for this project?

For each of the projects, the goal was to deliver a superior app experience, in sync with the client’s vision. For the Smart Helmet Application, the goal was to deliver a jazzy and modern design apart from simplicity and ease of use. While we would always be involved in full project cycle, we expected Divami to work with the client to understand their vision and requirements and deliver a matching user experience.

SOLUTION

How did you select this vendor?

We had been looking for partners locally in Hyderabad, and we met Divami’s founder at an alumni gathering. So it was an easy call to make to give them a try as we connected well in the first meeting and we felt the relationship would work well. And since the very first project we completed with Divami, we knew that we could rely on them for the rest of our projects’ requirements.

Describe the project in detail.

The Smart Helmet app was meant to be the first of its kind helmet with crash detection and an SOS system. The client’s intent was to give the riders a seamless experience with a simple app but with a rich and contemporary UI. Divami team worked very closely with the client to understand their expectations and to get their work reviewed and approved at every stage.

They were also involved through the development cycle to adjust the designs based on technical considerations. We had weekly reviews jointly with the client and Divami team to review and approve the work done. The task management app was supposed to be designed in a way that was easily accessible and could be trusted to remind the users of their self-assigned tasks. The client wanted to keep the users confident of the fact that everything is organized and accounted for so that they could be focused on things that were important to them.

Divami designed the app in such a manner that the users could get a clear overview of everything on their plate and never lost track of their important tasks. Also, after their research, they added a feature where the user could set the priority parameter and also be able to delegate tasks to his/her teammates.

What was the team composition?

Across all projects, we worked with several of their design team members. Generally, each project was worked on by a UX designer and a UI designer. Their Chief Designer was also involved in most projects providing guidance and design strategy.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The IoT app is running quite successfully in US markets. In fact, the client has been covered by National Geographic Channel, with phenomenal results. And it makes us proud to be part of such an impactful product journey. The self-organizing app has also received quite a positive response.

People are especially appreciating the whole design and experience of the application. We are happy to give the complete credit to Divami for the success of the design and user experience of the apps. Divami was able to deliver on the vision of creating a tool that promotes a calmer, more balanced, more fulfilling way to work and live.

How effective was the workflow between your team and theirs?

Divami is a fairly mature team with respect to their processes and project management. We generally played the role of an enabler while they were working directly with our clients. During the main design phase, we had regular meetings with them to review the progress of work. They would generally pass on designs to us to get validation that they would be no technical challenges before they present the designs to the client for approval.

Once the designs have been delivered, we occasionally needed them to help with assets, designs for any scope changes etc., missing pages etc. Usually, we also have them do a sanity UX/UI review on the completed app to ensure design compliance.

What did you find most impressive about this company?

Divami Design Labs really values relationships, they are great at building and managing them. Not just with us as a partner, but they also manage to build trust and respect with our clients they worked with. There is no us-vs-them attitude in their team -- it feels like we are all part of a single entity when working on a project. Of course, their work speaks for itself - they are really good at what they do.

Are there any areas for improvement?

Due to the time spent on research and analysis, the progress during the initial stages of the project seem slow to the client. While there is good reason for it and the overall project moves according to the timelines, they could work on changing this perception by perhaps engaging the client more during the research period.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web-Based Design & User Research for IT Company

"...their designs reflected the efforts they put into research and analysis."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2017 - Ongoing
Project summary: 

Divami Design Labs provided design services for multiple solutions including an IoT-enabled SaaS platform and a compliance management SaaS platform. This included face-to-face user research.

The Reviewer
 
51-200 Employees
 
Hyderabad, India
Narasayya Donepudi
Director, Sevya Multimedia Technologies Pvt. Ltd.
 
Verified
The Review
Feedback summary: 

The UX of an application has received positive feedback from the target audience. Divami Design Labs has a thorough research and design process to ensure requirements will be met. Consistent communication, flexibility, and creativity have been highlights of the vendor's work. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a Product Development & Cloud Services company. We consult and deliver best-in-class, scalable and maintainable digital products & solutions for web, mobile, and enterprise. I am the Co-Founder and Director and head Development and Delivery for Sevya.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

We hired Divami for several projects - some of the notable projects were - Shiksha (an educational intervention system to improve learning in government-run primary schools),

GreenSys - an IoT based SaaS platform to manage and monitor sensors deployed in the field and

Simpliance GRC - a compliance management SaaS platform for Gaming establishments.

What were your goals for this project?

In each of the projects, the goals we set for Divami were to deliver a great User Experience tailored to the user base. In Shiksha, the goal was to build an application that would be used by primary school teachers in rural environments - we wanted the experience to be not only easy, but also fun and engaging both for the teachers and the children.

For the Greenco rating system, the challenge we posed Divami was to design a system that made navigation of hundreds of devices easy and drive analytics that could be understood by admins who are not necessarily data scientists.

SOLUTION

How did you select this vendor?

Divami came highly recommended by someone we trusted. And once we executed the first project, we knew we found a great long-term partner.

Describe the project in detail.

For Shiksha, we wanted the designs to have a high-engagement teaching mechanism that is both instructional and attractive to children. We wanted them to design the app in such a manner that it was intuitive for the teachers and quick to access as and when necessary.

Divami team travelled to a few schools in our target areas to work with the teachers and students to understand the process. We believe this helped them really understand the vision of what we were trying to deliver and these research efforts paid off in the designs they delivered.

Whereas, for Simpliance, the governance, risk & compliance platform meant for Gaming establishments, logistics dictated that the Divami team conduct all the required user research remotely.

They worked with stakeholders and SMEs on the client’s side as well as our business analysts to understand the USP of the platform and the vision and direction for the product. Once again, their designs reflected the efforts they put into research and analysis.

What was the team composition?

For each project, different people were involved - usually the team included one UX designer, a UI designer and a lead Strategist. Mostly project management was driven by us although they had a shared project manager to assist with project governance and tracking.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Shiksha app is currently in beta field trials in limited schools. Certain aspects of the Shiksha application which were considered as complex interactions were eventually designed by Divami team in a simple and intuitive manner. The UX for the app received very positive feedback from end customer.

How effective was the workflow between your team and theirs?

One of the remarkable elements of Divami is their process. Especially their focus on research and analysis goes a long way in establishing their credibility and our clients’ confidence in them when they present a design and explain why a certain approach was taken.

We do spend a lot of time with them at the beginning of the project - during the research phase - to ensure the problem statement and requirements have been communicated correctly.

After that, we have meetings every week to review the work completed. During the time we and our clients review the work and approve, Divami team works on the next set of design tasks. Regular communication between the teams has been very effective for the success of the projects.

What did you find most impressive about this company?

Divami’s teams are very dynamic and creative, which is what you would expect from a good design company. More importantly, Divami is very committed to the partnership and they work very hard at making the partnership work.

What is most impressive is how this attitude and commitment trickles down to the individual team members. We always feel like we are working with our own people and not another vendors’.

Are there any areas for improvement?

Like any relationship we had initial hiccups, but most of them have been ironed out after the first few months. We have established a good cadence between our teams, and things are very smooth now. It is sometimes a challenge to justify to our clients the need for research and the time spent on it - if Divami can somehow help with this aspect, it would make our job a little easier.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Pharamaceutical Info

"The entire team - each and every person we worked with - had the highest levels of commitment..." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2018 - June 2019
Project summary: 

Divami Design Labs designed and developed a mobile application with offline capabilities that aids doctors in prescribing pharmaceuticals to patients. They focused on delivering an intuitive interface.

The Reviewer
 
1-10 Employees
 
Hyderabad, India
Aslam Khan
Founder, Director Medical Services, Pharmacopia Pvt Ltd.
 
Verified
The Review
Feedback summary: 

The app has gain significant traction in the medical community organically thanks to Divami Design Lab’s award-winning work. They successfully translated a theoretical vision into a tangible product, pleasing internal stakeholders. Customers can expect a communicative partner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Medicopia is a pharmacopeia mobile application that serves as a drug information reference tool in India. The information includes generic as well as brand names of medicines, indications for their use, dosing for specific illnesses, adverse drug reactions, contraindications for use, and pharmacology of the drug in question. I am a practicing Electrophysiologist and the Co-Founder of Pharmacopia Labs Pvt Ltd.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

We partnered with them for the whole end to end solution, right from idea validation to the final product. They designed and developed the complete platform (including the mobile application) from scratch.

What were your goals for this project?

Our major goals were to have an application with which Healthcare providers could access quick and precise drug information like generic & brand names, contraindications & indications for their use, dosing ratios, adverse drug reactions, pharmacology of drugs.

Also, we wanted it to be designed in a manner that could be functional even without the internet, as in most of cases doctors face network issues, especially when working in a basement or some remote locations. We wanted an interface that was quite intuitive and quick to discover, considering the fact that it should be quick for the doctors to go through the information.

SOLUTION

How did you select this vendor?

We wanted to select a partner, more than a vendor. We evaluated multiple agencies, but got a reference to Divami from someone in our network who has worked with them earlier. They understood what we wanted and believed in our vision and we are happy with our decision.

Describe the project in detail.

We wanted to build this application in a way, that significantly changes (for the better) how drugs are being prescribed by physicians. We needed something that could eliminate the guesswork involved in computing dosages, especially for pediatric and geriatric patients, thereby reducing the prescription errors that account for up to 70% of medical errors. Especially for the cases where multiple specialists are involved, we need such an application where the chances of confusion are minimized due to the availability of so many brands and alternatives available in the market these days.

Say, if a patient gets a heart stroke and is rushed to a cardiologist, but if he was already having a kidney problem, at times in such emergencies it’s difficult for the specialists to understand the ongoing medicines of the patients and often there are chances of mixing of dosages, hence, such an application has been very much needed. We knew that it’s complicated to design, hence it was quite challenging for us to find someone who gets the problem and give us the right solution and approach towards it, since we understood the need, but priorly not the technicality of this application.

What was the team composition?

Their design team included 2 designers - one for UX and another for UI, led by a strategist. There were 4 developers, a QA engineer and an overall Project manager during the development cycle. Also, they also built and managed a pharmacist team on our behalf to create and manage the drug database.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Even without major marketing, we have organically reached more than 10,000 doctors and gotten a lot of positive responses. Many have patted our back and have been quite impressed by the whole application. Very recently, we won the prestigious CII design award under 2 categories - for the best interaction design and for the best mobile app, and have been profiled at the Design Week conference. We definitely credit Divami for creating an excellent user experience for the doctors and for creating an app that we can be proud of.

How effective was the workflow between your team and theirs?

They took complete ownership of the project. We literally just shared our vision and they brought it to reality. Since we didn’t have our own team of developers or designers, they created the roadmap for us and took responsibility for driving the whole process, from scratch to final delivery. We had regular review meetings where we would review the progress and give approval at each stage.

What did you find most impressive about this company?

The entire team - each and every person we worked with - had the highest levels of commitment, ownership, and accountability. It is a testament to their team that we could bring out the product with just high-level direction and vision from us, without having a team ourselves.

Are there any areas for improvement?

I can’t think of any. They have been and continue to be a great partner.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for Remote Work Platform

"Their creativity was way beyond anything we could have imagined."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Mar. 2018
Project summary: 

Divami Design Labs was responsible for the UI/UX design of a video platform geared towards working remotely. Their team was involved from the discovery phase through the completion of the product.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
 
Verified
The Review
Feedback summary: 

The design has been well-received internal and externally and was easily integrated into the site. Divami Design Labs creates innovative designs that are visually pleasing. Their team is enthusiastic and organized.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Co-Founder of Wurkr based in London. Wurkr is an exciting new video platform that replicates your physical office…online! You can communicate and work with your colleagues visibly and in real-time wherever they may be.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

We had bootstrapped an internal working together from anywhere platform that now needed to be taken to a wider audience. After speaking to a number of UX/UI companies we selected Divami to partner with us to design the new front end.

What were your goals for this project?

We wanted a UI that was fresh and very intuitive and we needed it delivered within 90 days.

SOLUTION

How did you select this vendor?

My team collated a list of potential UX/UI companies through web searches and recommendations. Divami was one of the companies recommended to us. We went through various interactions and selected Divami for their creativity, enthusiasm and communication.

Describe the project in detail.

Once we selected Divami, there were a number of discovery meetings that went into a lot of depth. This then led to conceptual overview designs that we reviewed and narrowed down to 2. Finally, all assets were defined and designed with our tech team. The selected designs were rendered to ensure all colours and concepts matched our expectations with a final finish within the 90 days.

What was the team composition?

We had quite an agile approach to the team composition, growing and contracting as needed. Overall there was 1 point of contact at both ends to ensure a central repository of workflow.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We instantly received the wow factor from the internal users and they absolutely loved the new UI designed by Divami. Our back end team were really impressed that our vision for the front end was perfect for our audience. We were able to integrate the designs with ease.

How effective was the workflow between your team and theirs?

We always had access to our project manager and the CEO was available as and when required. Everyone else in their team was equally available, even at odd times.

What did you find most impressive about this company?

The sheer enthusiasm of the whole team and the CEO for ensuring our vision was always at the forefront. Their creativity was way beyond anything we could have imagined. It led to us rethinking the future roadmap of the product. Great people, creative ideas and enthusiasm!

Are there any areas for improvement?

Not really, our expectations were met and the end product is being loved by everyone that uses or sees it.

5.0
Overall Score Did exactly what we set out to do
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Kept us up to date even when they didn't need to
  • 5.0 Cost
    Value / within estimates
    Spot on costing and flexibility when we were going outside the remit
  • 5.0 Quality
    Service & deliverables
    Always delivered more than was expected
  • 5.0 NPS
    Willing to refer
    Big thumbs up!

UI/UX Development for iOS and Android Accounting App

"Divami Design Labs sees our success as their success, and I like that."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2018 - Ongoing
Project summary: 

Divami Design Labs created wireframes and a simple UI design for the app while also handling API integrations, automation, testing, and more. The collaboration now extends to having an engineer on retainer.

The Reviewer
 
11-50 Employees
 
Addison, Texas
Marcus Cooksey
CEO, Duke.ai
 
Verified
The Review
Feedback summary: 

Their team translates requirements into a clean and intuitive app. Divami Design Labs is a proactive partner that looks after their clients’ best interest by pointing out flaws and providing valuable suggestions. Availability, energetic staff, and guidance are other highlights of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of Duke.ai, a company that has developed a SaaS-based bookkeeping and accounting tool that automates all the elements of document processing using AI, and imports those into financial accounting software.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Divami Design Labs?

We had developed the cloud infrastructure, which includes the ability to send documents and have them processed, but we needed a UI. We hired Divami Design Labs for this purpose.

SOLUTION

What was the scope of their involvement?

We contracted Divami Design Labs to first help design what that the UI would look like based on the requirements we put together. We started out with a proof of concept using a JavaScript web app. Ultimately, we needed to have our cloud solution on a mobile platform, so we asked them to help us develop the iOS version. We talked about the UI’s design and the app’s interaction with the backend server.

The app is on both iOS and Android. We mainly wanted a simple app since our target customers are truck drivers. However, its use can be extended to anyone in the transportation industry. Usually, these individuals are on the road for a very long time and don’t have the educational background to learn advanced software like QuickBooks. We wanted to eliminate all manual data entry, and Divami Design Labs helped us put together a simple frontend. From there, pretty much all activities can be launched from a mobile phone.

We came to Divami Design Labs with some basic code and wireframes with three buttons—upload, view process, and view reports. They created proper wireframes for the app and impressive graphics for those buttons as well as visually-appealing backgrounds while producing a nice flow between the home screen and each menu. They provided their technical expertise in terms of the layout, but also on things like prompts for next activities in order to create an easy and intuitive experience for the truck drivers using our app.

Once we passed the layout and design phase with Divami Design Labs, we moved onto the integration of our backend APIs and how the data is transferred from the server to the app. They were involved in all the necessary engineering discussions and implementations. Their team also helped with some of our automation to make sure that, despite different use cases and unanticipated user interaction, we’d be able to overcome some of the assumptions and find some of the failure points. They wrote automated testing scripts and did some research and development for us. As the product evolved, we were able to do more reliability and QA testing with Divami Design Labs. 

What is the team composition?

I was in contact with around seven individuals. They had a programming manager assigned to our account, who made sure we were on schedule and that their engineers prioritized their development activities according to our requirements. This persisted for a period of seven months. We now have an engineer on retainer, who’s basically an extension of our team.

We don’t have a programming manager anymore and the developer reports directly to me. I set his priorities regarding the activities to work on, and he’s involved in our weekly scrum meetings and sprint reviews. He’s kind of like a contract employee.

How did you come to work with Divami Design Labs?

My CTO had heard good things about their company, so we gave them a test program to work on and the relationship evolved from there. 

What is the status of this engagement?

We started working with Divami Design Labs in July 2018, and it’s an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve delivered within budget and on time. It’s one thing to have a contracted service and give the provider something to execute, but it’s another when a vendor shares their insight and proactively informs flaws in the designs or approach to the work, helping us safeguard ourselves against issues in implementation or deployment. This is what Divami Design Labs does and it means a lot to me. Their team has been considerate on the cost as well, focusing on the activities that I’ve actually asked them to do. 

The first thing people tell us after they’ve seen the app is that it has a clean and intuitive interface, and I attribute that to Divami Design Labs’ ability to translate my vision of simplicity into the app.  

How did Divami Design Labs perform from a project management standpoint?

I was amazed at how they adapted to work on our schedule. I’ve worked with offshore companies and there was usually a delay. We had one critical registration bug after going into production, and we were able to resolve that in two days. It was a combination of night calls and morning calls, and they were always available.

We use Trello for project management. Divami Design Labs worked directly with my US engineering team over email. We have shared folders for documents and feature requirements.

What did you find most impressive about them?

I really like their energized staff. I’m a high energy kind of person and when I called them to talk about the solution, they bought into it. It wasn’t just another job to them, but rather they acted as an extension of our team. The other companies I’ve worked with provided good service but didn’t feel our pain points. Divami Design Labs sees our success as their success, and I like that.

Are there any areas they could improve?

We needed some people with AWS experience, and Divami Design Labs didn’t have them when we started. I ended up hiring someone externally to help us with that. Then, two to three months into the project, Divami Design Labs found an AWS expert. They’ve been able to listen to the feedback coming from their customers, find gaps, and fill them. We know we can't have full breadth across all technologies but it's impressive to see them respond to customer feedback.

Do you have any advice for future clients of theirs?

Clients need to have a clear vision of what they want, but if they don’t, Divami Design Labs’ team can help shape what they need in terms of UI. I wouldn’t say to come with a blank sheet of paper and not have an idea of what the design and interactions should be, but Divami can help guide clients. They have a methodology for going from the idea stage to translating that into something visible. I’d say to not fret too much about not having all the details worked out. Divami Design Labs can help walk clients through that. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already done so.

UI/UX Design for Telehealth Platform

“Because of Divami Design Labs’s work, we have satisfied customers.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2016 - May 2017
Project summary: 

Divami Design Labs did UI/UX design for a telehealth platform. They designed a website, an Android and Apple interface for patients, and a PC interface for physicians. Services included content creation.

The Reviewer
 
11-50 Employees
 
India
Raghu Bathina
Co-Founder & CEO, Celes Care
 
Verified
The Review
Feedback summary: 

Their design effectively tapped into the target audience and generated leads. The platform fulfilled customer needs and fostered an easy user experience. Divami Design Labs was responsive and engaged, hosting workshops and brainstorming sessions throughout the project. They met all requirements.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CEO of Celes Care. Our telehealth platform connects women with physicians to provide one-on-one health and wellness consulting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Divami Design Labs?

As a new company, we needed to create a website that would be appealing to our target audience, primarily women in India. Also, we needed to develop a mobile interface for users to interact with physicians, and a PC interface for physicians to manage their practice, patient communications, and incoming requests. My company had developers, but we needed help with design.

SOLUTION

What was the scope of their involvement?

Divami Design Labs did UI/UX design for our website and interfaces. The team helped us design the site around the themes of trust, ease of access, and affordability. They provided images and workflows based on these themes, and they developed content tailored to our user base. After they completed the website, Divami Design Labs designed the Apple and Android UI for patients and the desktop interface for doctors.

What is the team composition?

We had a project manager that we interacted with at the project’s kickoff and key milestones. Throughout the project, we worked with 1–2 designers, including a chief designer who we went to with ideas and concerns. Divami Design Labs’s creative head occasionally checked in.

How did you come to work with Divami Design Labs?

I’d interacted with Divami Design Labs’s CEO before and knew that the company had been in the design space for several years. We spoke with them and saw some of their previous work before we decided to hire them.

How much have you invested with them?

My company spent just under $30,000.

What is the status of this engagement?

The work lasted from June 2016–May 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their greatest success was attracting the right audience with their designs, fonts, and color schemes. Based on user feedback, the site is as easy to access as we’d wanted it to be. Because of Divami Design Labs’s work, we have satisfied customers. Often, success isn’t about what happens, but what doesn’t happen; we haven’t gotten complaints that the site is difficult to use. The website has done a great job attracting users, and users don’t have issues with the mobile UI.

How did Divami Design Labs perform from a project management standpoint?

We had many meetings to brainstorm the design. Divami Design Labs held workshops and brought in my company’s key stakeholders, doctors, and product managers to present mockups and go through the design.

The chief designer was extremely responsive, and the team communicated well. They were good, which is why we did the website with them and then reengaged them to design the mobile UI and doctor’s interface.

What did you find most impressive about them?

Their commitment to fulfilling our requirements stood out, especially since service providers like Divami Design Labs are dealing with multiple projects and different kinds of customers at one time. They strove to understand our target users and their needs. The team’s responsiveness was also excellent.

Are there any areas they could improve?

My recommendation would be to hire more UX designers and then do more internal training.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They provided a good value.
  • 4.5 Quality
    Service & deliverables
    They met our needs and delivered.
  • 5.0 NPS
    Willing to refer
    I’d be willing to recommend them.

Web Design & Dev for Predictive Analytics Firm

"Developing rapport with vendors is typically a challenge, and their ability to connect with our team set them apart."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Jan. 2019
Project summary: 

Divami Design Labs delivered an updated website for a data management and predictive analytics firm.

The Reviewer
 
11-50 Employees
 
Austin, Texas
Krishna Poda
CEO, Saras Analytics
 
Verified
The Review
Feedback summary: 

The new website is intuitive, and its content is concise and accessible. Divami Design Labs’s sleek design has generated more visitors, clicks, and leads. Dedicated and transparent, the team provided regular updates and constant design improvements. Customers can expect a seamless collaboration.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the co-founder and CEO of Saras Analytics, a data integration and predictive analytics company. We focus on improving business outcomes at small to mid-market companies by offering advanced analytics and related services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

We hired Divami Design Labs to revamp our website and create a new brand persona. 

What were your goals for this project?

We were looking to make a content-rich, easy-to-use website that presented our key offerings in a clear and digestible way.

SOLUTION

How did you select this vendor?

We came across Divami Design Labs’s work through a client and were quite impressed with their design and development capabilities. When it came time to overhaul our website, we reached out to them and asked for a quote.

During our discussions, I found their team to be approachable, thorough, and passionate. After evaluating a few other design companies, we felt that their design process would yield the best results. 

Describe the project in detail.

They updated our website.

What was the team composition?

There was a UI designer, two developers, and a project manager. Though not part of the designated team, their director and chief designer occasionally gave us critical recommendations for elements we hadn’t considered.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our new website has a clean and simple look, and all of the content is now easily discoverable. We’ve received some rave reviews of the overall design of the site, both from within our company and outside of it.

Potential customer visits and clicks have increased significantly. Thanks to the ease of navigation, visitors to the site end up going through our key offerings and reaching out to us for further clarity.

How effective was the workflow between your team and theirs?

Right from the beginning, their communication was clear and straightforward. They asked us the right questions to understand our goals and vision, thereby ensuring alignment between our expectations and their deliverables.

The design team provided us with progress updates through regular status calls. This prepared us for most updates well in advance. Even their development team synced well with ours, and they were willing to handle even the smallest of issues.

What did you find most impressive about this company?

Their work ethic was excellent, and they typically pushed through multiple iterations to improve their designs. Also, unlike other vendors, they aligned well with our team. It never felt like they were working remotely, and we were very comfortable with them. Developing rapport with vendors is typically a challenge, and their ability to connect with our team set them apart.

Are there any areas for improvement?

Not that I can think of at this time. They’ve been terrific.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The team was always available whenever we had to meet. Scheduling was never an issue.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They did a tremendous job with our site.
  • 5.0 NPS
    Willing to refer
    I will certainly recommend them to anyone looking for a good design studio.

UI/UX Design for Telecom Software Company

"They understood the technology, addressing our needs and the needs of our users."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. - Apr. 2016
Project summary: 

Divami Design Labs designed the UI/UX of a tool that allowed users to catalog, search, and analyze assets. 

The Reviewer
 
5,001-10,000 Employees
 
Orange, Connecticut
VP of Technology, Telecom Software Company
 
Verified
The Review
Feedback summary: 

The design earned excellent feedback and performed well in user tests. Divami Design Labs integrated seamlessly with the internal team, implementing feedback quickly and explaining their process. They were impressively professional, knowledgeable, and accommodating. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I worked as VP of technology at a global leader in telecom expense management, managing mobility services and cloud expense management software. I oversaw and drove new product development. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

We needed help enhancing the employee self-provisioning model of an application, giving it a modern look and designing the UX. We needed a vendor that could own our product and translate our ideas into a design. We needed help with major UX services like interaction design and UI design.

What were your goals for this project?

We wanted a seamless UX that didn't force users to struggle with action buttons. We also needed a pleasant design experience, since users would invest a lot of time in the platform. Finally, we wanted to keep the tool professional yet functional, with elegant colors and typography.

SOLUTION

How did you select this vendor?

They were referred to us by a friend who had engaged them. While looking for a vendor, we evaluated them and found them to be a good fit.

Describe the project in detail.

This application was an intuitive tool that reduced technology spending and introduced predictability to employee technology demands. It provided users with a complete picture of their requests, current assets, most popular assets, new assets, and notifications. Users could search for assets based on category, subcategory, associated plans, services, and features. They could also see their expenses and usage details, compare the catalog, and view asset details.

What was the team composition?

We worked directly with an interaction designer and a UI designer. A senior design strategist led the project, and a project manager tracked schedules, dependencies, and deliverables.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Multiple product stakeholders appreciated the design, and it performed well in user tests.

How effective was the workflow between your team and theirs?

We had an almost smooth workflow, with weekly meetings, clear communication, and structured discussions. They delivered promptly, acted promptly on our feedback, reported in a timely manner, and worked closely with us in a structured environment.

What did you find most impressive about this company?

We appreciated their professionalism in delivering the designs and providing development support. They understood the technology, addressing our needs and the needs of our users. They synced well with our team, so we had a clean working experience. They also distilled complex concepts into simple steps, which helped a lot.

Are there any areas for improvement?

Everything went well, so I have nothing to recommend.

5.0
Overall Score Working with them was awesome. They were a great team with deep knowledge.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They managed the project plans and communication well.
  • 5.0 Cost
    Value / within estimates
    It was extremely economical.
  • 5.0 Quality
    Service & deliverables
    They were professional and delivered impressive work.
  • 5.0 NPS
    Willing to refer
    I will definitely refer them to a friend.

Mobile App Design for Trucking Service

"They asked the right questions to clarify our design ideas and addressed feedback quickly."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - May 2018
Project summary: 

Divami Design Labs created a mobile app’s UI.

The Reviewer
 
1-10 Employees
 
Hyderabad, India
Vinay Hingorani
CEO, Truckaro Logistics Pvt. Ltd
 
Verified
The Review
Feedback summary: 

Prospective partners and investors reacted positively to the app’s interface. Collaborative and direct, Divami Design Labs communicated expectations effectively and developed a nuanced understanding of goals and requirements. Their ability to combine aesthetics and functionality is noteworthy.  

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Truckaro Pvt. Ltd. Built as a platform and marketplace, we connect consignors (shippers) with transporters, who provide trucking and freight services, and agents, who arrange logistics support (permits, documentation). This brings transparency and efficiency to an unorganized industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

We hired Divami Design Labs to design of our flagship Truckaro mobile app, which analyzes, assembles, and executes custom shipping solutions. We plan to engage them to build the app as well.

What were your goals for this project?

We wanted to build a platform with a combination of supply chain and transportation features that we could offer transporters and shipping companies. It had to be easy to use for non-technical people.

SOLUTION

How did you select this vendor?

I was looking for someone with whom we could work closely, so I checked in my alumni network. That’s where Divami was recommended to me. Fortunately, their founder was also an alumnus, which helped us trust them. They also had experience working with similar B2B platforms.

Describe the project in detail.

Divami helped us plan and design the app’s UI. They created a design that overcame several complex issues yet was still visually appealing.

What was the team composition?

We had multiple points of contact, including constant communication with their senior interaction designer and their development lead. Their director also provided significant support during ideation and execution.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Potential partners and investors have appreciated the design. Now that we’ve secured funding, we’ll proceed to develop the application with Divami as well.

How effective was the workflow between your team and theirs?

We worked efficiently with them through remote and in-person meetings. Their experiences held them establish appropriate expectations and deliver on time.

What did you find most impressive about this company?

They asked the right questions to clarify our design ideas and addressed feedback quickly. Rather than only implementing our ideas, which they understood thoroughly, they also contributed new perspectives we hadn’t thought of. Their design ensured both visual appeal and powerful functionality. They really did their homework.

Are there any areas for improvement?

Though we started with questions about Divami, it’s been a smooth journey. They gained our confidence quickly by proving they understood our vision and then overperformed with the final delivery. It couldn’t have been a better experience.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UIUX Design for Networking Platform

"They gave it a lot of thought and came up with interesting and unique designs."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - June 2018
Project summary: 

Divami Design Labs provided UI/UX design services for a mobile-based platform for iOS and Android. They worked on wireframes and then created the designs in Photoshop and InVision.

The Reviewer
 
1-10 Employees
 
Hyderabad, India
Co Founder, FemmeVista Technologies
 
Verified
The Review
Feedback summary: 

The finished design was excellent, and the team is now working on creating the skins for the apps. They provided unique and innovative designs, working hard to think differently to other agencies, while always communicating effectively and responding flexibly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

FemmeVista Technologies is a professional networking platform. I’m the co-founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Divami Design Labs?

We needed someone to do a product design for our networking platform from scratch.

SOLUTION

What was the scope of their involvement?

My partner and I had a list of features that we wanted within the platform. They did the entire UI/UX design for us. They worked with us to incorporate all our suggestions and come up with a design that we like. It’s a mobile-based platform. First, they showed us the wireframes in the form of paper drawings. They created the pictures in Photoshop and used InVision, which allowed us to go through all the screens. The app is for both iOS and Android.

We’re now working with them on a different project, in which they’re creating the skins of those mobile apps for us.

What is the team composition?

We had a project manager and a UX designer who worked with us on the entire process flow and the wireframes. There was a UI designer who helped us with the color scheme and the icons. There was a very senior person—a creative head—who was very involved in the discussions with us.

How did you come to work with Divami Design Labs?

My partner knows their CEO. We also heard that they’re quite good. We evaluated ten other design firms, but amongst all the proposals and discussions, we realized that Divami really understood what we wanted to do. Their project plan and proposal was extremely detailed, much more so than what we got from the others.

How much have you invested with them?

9 lakh Indian rupees (approximately $13,000 USD}.

What is the status of this engagement?

We started working together in April 2018 and the work is ongoing. They completed the first project in June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we shared the design they created with our user groups, everybody was very impressed. They were waiting for the platform to be launched so they could join us.

How did Divami Design Labs perform from a project management standpoint?

We're very happy with their communication and responsiveness. My partner is based in the U.S. and we had a few challenges in terms of finding a time that suited everyone. Divami was very flexible around that. We wanted to have a WhatsApp group to be able to share pictures of the screens. They helped us with that and were actively communicating with us on WhatsApp and sharing multiple options. The communication was very simple and smooth.

What did you find most impressive about them?

Their designs are quite different and unique compared to the run of the mill designs you come across in the market. Depending on the platform or product that you have in mind, they gave it a lot of thought and came up with interesting and unique designs.

We were also pleased that they were prepared to go above and beyond what was promised. Sometimes we requested more iterations than we had originally agreed on. We wanted a few additional screens to be designed, and they were very accommodating to that. As a startup, we don’t really have a structure around everything, but they were very flexible with us.

Do you have any advice for potential customers?

A friend of mine was looking for a design partner and was evaluating Divami. She reached out to me for some feedback. I told her that while they do have a proper project management kind of schedule, from our side as a client, we should also be completely glued into what is supposed to be delivered on a weekly basis and keep track of any delays if there are any. Have weekly calls and make sure you’re actually going through the list of items that were supposed to be done. Make sure it’s done or you have another date for it to get completed.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer