This review was updated by the CEO of Offspring on October 19, 2020. The original star ratings were: Overall - 4.5, Quality - 4.5, Schedule - 4, Cost - 5, NPS - 5. New content is below:
Please describe your company and your position there.
I am the Founder and CEO at Offspring, a social saving tool. It helps family and friends save together for important occasions.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire The Distance App Developers, and what were your goals?
We had previously built an app. Feedback from potential distribution partners and users was that they wanted something simpler. We didn't have a development team that could be dedicated to this task. We used the team at The Distance to create a PWA with a simpler user journey and one that could be whitelabelled by potential distribution partners.
How did you select The Distance App Developers and what were the deciding factors?
We had previously worked with the team at The Distance so we were comfortable with the way the team operates. Additional deciding factors were costs and ability to deliver within a tight timeline.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We had a kick off meeting to agree scope, pricing and timelines. Our team was led by an experienced product manager. The team at the The Distance converted our requirements into a functional specification document.
Once agreed, they set about building a Progressive Web App, that was build using React Native and on an AWS backend. There were additional integrations with a marketing tool - Mailchimp, a customer data platform - Segment and a webchat tool - Crisp
How many people from the vendor's team worked with you, and what were their positions?
We were supported by:
- 1 Project manager
- 1 Front End developer
- 1 Back end developer
- 1 Tester
- 1 UX designer
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Users have a better understanding of our service. They are able to sign on quicker, in <3 min We are able to process contributions at a lower cost We are now able to white label the service for distribution partners with a low integration requirement
Describe their project management style, including communication tools and timelines.
We had weekly meetings with the project manager who communicated with the development team. We also had ad hoc meetings with the developers as required. We were involved in 2nd round testing of the product features at the end of every sprint, after they had been tested first by the internal testing team at The Distance.
We used basecamp as our main communication tool - which was the preferred method of comms defined by The Distance, and raised any tickets for bugs/change requests via Freshdesk - again the preferred tool defined by the Distance
What did you find most impressive or unique about this company?
The project manager and the development team were very responsive to changes and proactive with solutions and ideas to overcome specific challenges when encountered
Are there any areas for improvement or something they could have done differently?
The testing process could benefit from the testers using a more rigorous 'end user' lens before being released to the client team.