Essential services to harmonize your digital world

Open Source Technology Solutions | Drupal Support, Migration, Training & Staff Augmentation | User Experience Research

Evolutionary unique with sharp quills and resourceful anteater-like tongue, the echidna adapts and thrives in all climates. Just like its namesake, Digital Echidna is unique, sharp, resourceful, and adaptive.

We will work with you to help enhance your interactions across a variety of digital channels, and improve your online presence.

 
$50,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2002
Show all +
London, Canada
headquarters

Portfolio

Key clients: 
  • Fanshawe College
  • Lawson Health Research Institute
  • London Health Sciences Centre
  • Ottawa Heart Institute
  • St. Media Group International
  • State University of New York
  • TVOntario
  • Wolf Steel Ltd. / Napoleon Grills
Kingston Health Sciences Centre Image

Kingston Health Sciences Centre

In alignment with KHSC’s web renewal strategy the hospital was looking to embark on a multi-year, multi-phased redevelopment project. Phase one of this project saw the redevelopment of its public-facing websites: the main site, the a research institute website, the learning website, the Southeast Regional Cancer Program site, and the Connect news website. Phase two of the project consisted of the redevelopment of its&nbsp

;Intranet solution.

This was a large, complex project. Digital Echidna provided Drupal expertise and development and launched sites on time, on budget and on point. 

Technical Features

  • Compliance to WCAG 2.0 Level AAA
  • Drupal Development
  • Enhanced Search Capabilities via SOLR
  • Graphic Design
  • Responsive Design
  • Social Media Integration
Confederation College Website Image

Confederation College Website

Confederation College requested a consistent design and unifying elements across the external facing website and the internal portal components. The visual framework and navigation strategy needed to put recruitment first, providing prospects with the quickest and most targeted information based on user behaviour while still maintaining access for all other audiences such as alumni, employers, community partners &

media.

London Canada Drupal firm Digital Echidna partnered with London Canada design agency ResIM for this project. This joint bid brought together a unique combination of extensive post secondary education student recruitment experience and deep development resources and Drupal expertise that's among the best in the country.

Art Gallery of Ontario (AGO) Image

Art Gallery of Ontario (AGO)

Digital Echidna partnered with AGO to launch a new means of experiencing art online. The Gothic Boxwood Catalogue Raisonné is a resource that presents every known example of boxwood carvings, documented with stunning new photography that allows you to zoom in and see incredible details alongside new research uncovering how these marvels were made. 

There are four key parts to this solution. The Scholar Tool is a

series of functions to engage with the images such as a deep zoom and scroll functionality. The Collections API is a system for synchronizing data within AGO’s collections database systems with the website. User Accounts handles how one can register, contribute and manage personalized content. Site Administration allows AGO to publish new content and pages. Registered users have access to more tools such as the ability to save collections of images, add essays, notes and commenting on objects and collections. This solution was built using the most recent release of Drupal.
Revera Image

Revera

MyRevera serves as the internal communications channel for Revera’s 45,000 employees. Though management rated intranet importance to the organization high, usership was low. Struggling with this issue, Revera surveyed its employee base to discover content editors were discontent with publishing tools and overall flexibility of the myrevera.com system, whereas employees were most frustrated with slow load times and poor search

results. Problems included a rudimentary search system, confusing naming conventions, and a non-intuitive site structure. 

Revera turned to Digital Echidna for help. Ultimately, the solution in this case would be a complete overhaul of the system and implementing EchidNET, which is a tailored to healthcare, Drupal based platform solution, on Acquia Cloud. 

The University of Ottawa Heart Institute Image

The University of Ottawa Heart Institute

The University of Ottawa Heart Institute (UOHI) is Canada’s largest and foremost heart health centre dedicated to understanding, treating, and preventing heart disease. Digital Echidna was solicited to develop a redesigned, user‐tested Heart Institute corporate website and an intranet solution capable of enhancing their capacity to inform, communicate and manage effectively throughout a period of change and rapid growth.&nbsp

;

Technical Features

  • Compliance to WCAG 2.0 Level AAA
  • Consultation and Project Planning
  • Enhanced Search Capabilities via SOLR
  • Graphic Design
  • Information Architecture and UX/UI Recommendations
  • Maintenance/Support Contract Options
  • Migration Plan
  • Training and Handover
TVOKids.com Image

TVOKids.com

TVO used Drupal implementation service partner Digital Echidna, to assist with a rebuild of the flagship TVOKids.com. This new site replaced the older Flash desktop site powered by Drupal 6, and a separate Drupal 7 mobile site with one modern responsive site that delivered new branding, graphic design, a new user experience, and behind-the-scenes upgrades to various web technologies. The new TVOKids.com is evolvable, highly

reliable, and safely accommodated production releases while remaining live.

View http://tvokids.com/

Innovation 150 Image

Innovation 150

The goal of this project was to develop a website celebrating innovation in Canada and to act as the hub for all information, events and activities related to the Innovation150 program during the 2017 year.

Digital Echidna was chosen to build a multilingual Drupal CMS website with complex integrations and a strong user interface to handle user generated content from the public.

Digital Echidna used an agile

project management approach instead of the typical plan, design, build, waterfall approach to project management. As new requirements arose and as different stakeholders became engaged in the project no wasted time or delays in development occurred.

A novel approach synchronized content creation tools enabling editing abilities between English and French language sites. Digital Echidna added custom language toggle and submission functionality to simulate an unbroken workflow for creating translations. This streamlined an otherwise user-unfriendly entity translation workflow. 

View the website. https://innovation150.ca/

The Canadian Writing Research Collaboratory Image

The Canadian Writing Research Collaboratory

With its digital repository of Canadian literature in place, the Canadian Writing Research Collaboratory recognized the need for a cohesive online experience to attract and engage its intended audience. The Collaboratory would find a solution by turning to Drupal development firm Digital Echidna to leverage the best features of Islandora within a Drupal environment. The result is an intuitive site that artfully empowers

collaborative modes of scholarly research online.

Visit the site beta.cwrc.ca

Reviews

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Drupal Training for Large University Library

"Our team was very pleased with the whole process."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2018
Project summary: 

Digital Echidna provided training and planning for a university library as it transitioned from Drupal 7 to Drupal 8. The training course lasted for one week.

The Reviewer
 
201-500 Employees
 
Tempe, Arizona
Deborah Flitner
Web Application Developer, Arizona State University Library
 
Verified
The Review
Feedback summary: 

Digital Echidna's efforts helped the client's team feel more confident and knowledgeable about Drupal 8. Communicative and flexible, they were very talented and clear in explaining module development and the new university site.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are the technology/support department for the university's library system. We develop the library website and associated resources. I am a Web Application Developer, Sr.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Echidna?

Training on Drupal 8 and planning for our site's Drupal 7 to 8 migration.

What were your goals for this project?

Enable the team to get a feel for how Drupal 8 has changed from Drupal 7 with the inclusion of Symfony as the backbone. Learn things to watch out for during migration and take advantage of the trainer's experience with Drupal 8 to discuss modules and processes.

SOLUTION

How did you select this vendor?

We had hired Acquia to provide training and they maintain a pool of training companies to sub-contract. We were assigned to Digital Echidna.

Describe the project and the services they provided in detail.

A week of Drupal 8 immersion training including site building, theming, custom module development, migration, along with a review of our current site and modules.

What was the team composition?

Our entire team attended for the first day, which was basic Drupal 8 information. The developers attended for the entire week and more advanced topics. We also invited other developers from our department and other departments on campus to attend since our entire university uses Drupal. Our team: 2 web developers, UX designer, web services librarian. The total group size fluctuated but we had anywhere from 5-10 people.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our team feels much more confident about our site migration to Drupal 8 and our ability to migrate the content and create modules as needed.

How was project management arranged and how effective was it?

Their team was very communicative leading up to the training week and provided materials in advance to help everyone prepare by creating a local site to work on. They were very flexible when it came to scheduling and were willing to go above and beyond in the topics covered during training. Our team was very pleased with the whole process.

What did you find most impressive about this company?

Our trainer was incredibly knowledgeable. We were very impressed with her ability to explain concepts and teach us the basics of Object Oriented Programming. It was clear that she spoke from her own experience and knowledge of Drupal 8 rather than just regurgitating the packaged training material.

Are there any areas for improvement?

No. I was very happy with Digital Echidna. My only regret is that we didn't know that we could have approached them directly for training.

5.0
Overall Score These guys are the best!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Very flexible considering we had some scheduling issues on our end.
  • 5.0 Cost
    Value / within estimates
    Worth every penny.
  • 5.0 Quality
    Service & deliverables
    Fantastic training
  • 5.0 NPS
    Willing to refer
    I have already recommended them to other Drupal people on- and off-campus. I would not hesitate to recommend them or have them back for future work.

Drupal 8 Development for Canadian Hospital

“Even when we asked a lot of questions, they always made sure we were pleased.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. - Jun. 2019
Project summary: 

Digital Echidna developed a Drupal 8 site for a hospital. Working in tandem with a design firm, they managed all the technical aspects of the project and supported the site’s launch.

The Reviewer
 
1,000 - 5,000 Employees
 
Canada
Suzanne Tanguay
Web Content Specialist, North York General Hospital
 
Verified
The Review
Feedback summary: 

The launch went well, and Digital Echidna now supports the site in a maintenance role. They brought the site to life, and they were always willing to provide advice and explain the CMS. Their responsiveness and collaborative nature ensured a smooth process.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the web content specialist for corporate communications and public affairs at our hospital. I was closely involved in the design and launch of our new website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

We hired another company for the design, but they worked closely with Digital Echidna for the technical aspects, including the development.

SOLUTION

What was the scope of their involvement?

After the designs were approved, we moved toward putting everything on the website. The other company did a lot of the migration, but Digital Echidna helped us set up all the CMS and taught us how to use Drupal. The site itself is built in Drupal8.

What is the team composition?

We work with an account manager, a project coordinator, and a web developer. We worked on the more technical aspects with the coordinator and the developer.

How did you come to work with Digital Echidna?

They partnered with our design firm, which is how we were introduced to them.

How much have you invested with them?

All of the funding went through the design company, so I’m not sure how much of that went to them.

What is the status of this engagement?

The project started around January 2019. We launched in June 2019, and we use them now for ongoing support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The whole process went very smoothly. There were very few issues in the process, and they really brought the site to life. It’s a big website, but it runs well.

How did Digital Echidna perform from a project management standpoint?

They used a bug tracker where we could log issues, and they got back to me quickly whenever there was a problem. They helped us address our questions about Drupal, and they oversaw the project in the best way possible. As tasks were completed, we signed off on them and moved on.

What did you find most impressive about them?

They’re very helpful and responsive. Even when we asked a lot of questions, they always made sure we were pleased. They were always happy to provide advice, and we got the site up much faster than other hospitals who work with other developers. The collaboration was great, and we worked very well together. I wouldn’t hesitate to recommend them.

Are there any areas they could improve?

We worked within relatively tight timelines. In retrospect, we should have given them more time to prepare for launch, but that’s the only thing I can think of that could have improved.

Do you have any advice for potential customers?

Don’t be afraid to ask questions. The process is fairly straightforward, and I don’t have any other recommendations.

5.0
Overall Score They supported us and explained Drupal to us. We’re very happy with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everyone worked hard to meet our deadlines.
  • N/A Cost
    Value / within estimates
    The prices were reasonable, but I’m not sure how the costs broke down between the two agencies we worked with on this project.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them. They’re much more responsive than other companies we’ve worked with.

Website Redesign & Accessibility Audit for Maritime College

“They’re by far one of the most responsible web companies I’ve ever dealt with.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2018 - Ongoing
Project summary: 

Digital Echidna redesigned an outdated website, updating the platform to Drupal 8 and implementing mobile responsiveness. The agency also audited the website for compliance and ensured content quality. 

The Reviewer
 
51 - 200 Employees
 
New York, New York
Michael Mastromarino
IT Project Manager, SUNY Maritime College
 
Verified
The Review
Feedback summary: 

Digital Echidna increased the site’s appeal and usability. The agency modernized the look and feel of the site. They were very responsive and offered excellent customer service. By efficiently providing quality deliverables, the team ensured further collaboration with the client.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

I work for SUNY Maritime College, a state university in New York. I’m the VIP project manager, so I’m involved in every project that has something to do with IT.

OPPORTUNITY / CHALLENGE

We needed to repair and modernize our website, which had an outdated UX and UI. 

SOLUTION

What was the scope of their involvement?

Digital Echidna first sent us some templates for homepage design, and we went through 5 or 6 before finalizing one. They also updated the old platform to Drupal 8 and made it mobile-friendly with a responsive design. In addition, they performed a web audit to make sure our site was compliant with AODA and WCAG 2.0 AA. Not only did they look for compliance issues, but they also fixed broken links and grammatical errors.

What is the team composition?

I work with two people on a daily basis. Christine (Account Manager, Digital Echidna) and Jonathan (Support Manager, Digital Echidna) are the ones who regularly support me. For the larger aspects of the project, I engage with around 5–6 people.

How did you come to work with Digital Echidna?

It was a bidding process where we released an RFP and they responded through the New York State Contract Reporter. They won the project by scoring the highest in the system. Building the website was such a pleasant experience that we kept working with them after they were done.

How much have you invested with them?

We spent somewhere between $75,000–$80,000.

What is the status of this engagement?

We began in May 2018, and the website was completed in December of 2018. Our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve never been disappointed with anything that they’ve produced. They’re quick to implement the desired fixes and to resolve any issue at hand. The website has updated features and functions, with an upgraded UX. We didn’t have anyone on staff that has the technical expertise to manage websites, so the team was extremely helpful. 

How did Digital Echidna perform from a project management standpoint?

They’re very responsive and ask a lot of questions, which I really appreciate. We have a weekly phone call to touch base during the active project times. Otherwise, we stay in touch through email and are pretty much in constant contact.

What did you find most impressive about them?

Digital Echidna is by far one of the most responsible web companies I’ve ever dealt with. Their customer service is excellent.

Are there any areas they could improve?

I really don’t think so. I haven’t had any negative experiences with them.

Do you have any advice for potential customers?

I think for any partnership, it’s important to stay in contact. If you don’t keep in touch, it’s going to be difficult for them to help you. The team does everything they can to keep the relationship going. 

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Government Agency

“They're responsive, professional, and bring a lot of great expertise to the table.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2018 - Ongoing
Project summary: 

Digital Echidna redeveloped a website on Drupal, providing some input on design.

The Reviewer
 
1,000 - 5,000 Employees
 
Canada
Manager of Web Services, Government Agency
 
Verified
The Review
Feedback summary: 

Digital Echidna provides high-quality, fast development services, as well as valuable web design input. Their team is also very accommodating, remaining flexible to any rapid changes on the client end while maintaining a proactive, positive attitude. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the manager of web services for a government agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

We needed a complete overhaul of our website, which was outdated and unsustainable. We wanted to ensure our website provided sufficient information to meet the public's needs and reduce call volume. 

SOLUTION

What was the scope of their involvement?

Digital Echidna did a lot of research around our target audience to better understand the customer experience and any touch points that needed to be addressed on the website. They then built the site on Drupal and provided input on design, but our in-house team did most of the layout. 

What is the team composition? 

We mainly work with a project manager, account manager, and a UX analyst.

How did you come to work with Digital Echidna?

As a government agency, we have to conduct an RFP and rigorous consideration process. Digital Echidna impressed us the most out of all the vendors that submitted proposals. 

What is the status of this engagement?

We started working with them in August 2018 and launched the site by March, but they continue to provide support and work on other development projects as needed. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're very happy with the site Digital Echidna built overall. People are able to find what they're looking for more easily and our search function is finally working properly. We're also getting fewer calls and emails from visitors having issues, which is a good sign the site achieved our goals. 

How did Digital Echidna perform from a project management standpoint?

They're incredibly responsive. We've met a few times in person, but we mostly hold meetings over Zoom so we can share our screens and collaborate. 

What did you find most impressive about them?

They're responsive, professional, and bring a lot of great expertise to the table. They're also flexible about any changes that come up on our end, while maintaining a great attitude. 

Are there any areas they could improve?

No. They've been amazing to work with. 

Do you have any advice for potential customers?

Not really–just let them do what they do best. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Two Government Municipalities

"Digital Echidna is able to get what we had in our minds down on paper and then out into the world."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jun 2017 - Ongoing
Project summary: 

Digital Echidna is developing and designing two new websites for government municipalities. Key features include a Drupal 8 CMS and a visually appealing layout of information.

The Reviewer
 
201-500 Employees
 
Canada
Business System Analyst, Government Administration
 
Verified
The Review
Feedback summary: 

Still pre-launch, the working sites have received positive feedback from key external stakeholders. Digital Echidna keeps the project moving through constant communication and status updates. The ability to turn conflicting feedback into implementable, on-time deliverables are hallmarks of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I work for a municipal government in Canada as a business systems analyst.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna? 

Digital Echidna is helping us develop two new websites for municipalities that we represent. 

SOLUTION

What was the scope of their involvement? 

Digital Echidna’s capacity is pretty much full scope. As analysts, they started by working with us to figure out what we wanted to do. Then they began creating the development of the structure of the new sites. They use Drupal 8 as a content management platform and Solr open-source enterprise-search platform. Those are being deployed on MySQL and a PHP backend server environment. 

They’re also responsible for the graphic design and custom module development. Digital Echidna is creating visual features and functions for the sites. We required a specific kind of information layout. They developed a tool for one website that they were able to replicate on the other site as well. 

What is the team composition?

We work with three members of their team, including a project coordinator, a business analyst, and a technical analyst.

How did you come to work with Digital Echidna? 

As a governmental entity, we had to go through a procurement process. We’re required to tender for the job if it's over a certain amount. We started by defining our requirements and the budget. That information is described in an RFP document that we placed on our public website and distributed through bidding websites.

Any private sector companies could bid on the jobs. They’re required to tell us how they would approach the job and what kind of solution they would implement. Then we sat down as a committee to rate each company on a scoring criteria that was publicly disclosed on the RFP. We also interviewed a number of applicants. Digital Echidna won the contracts by scoring the highest for the value indicators in the RFP. 

How much have you invested with them?

I believe we spent around $50,000 CAD (approximately $37,200 USD).

What is the status of this engagement? 

The relationship began in June 2017, and it’s still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

So far, everything has been great. The websites haven't gone live yet, but we're within a few weeks of launch. The sites are working. The tools that we requested are in place. The functionality, the look, and the content of the sites are solid. We did a feedback loop to test what the end user thinks of the experience, and they’re very happy. 

How did Digital Echidna perform from a project management standpoint? 

Digital Echidna is so consistent with their project management. We have a call scheduled once a week as a catch-up. We had frequent face-to-face meetings in the beginning. Now if we do need to meet them, we gave them a weeks’ notice, and they come out to the client location. Most of the correspondence is done over email, and they usually respond within a day or two. If needed, an email question may get escalated to the technical team or designers. They recently started using Airtable for task management and bug tracking. 

We came up with a timeline that was realistic for everybody. Digital Echidna is cooperative and flexible, and they’re on track to meet all deadlines. We haven't had any real problems. If any little issues start to bubble up, they address them quickly. It’s been a smooth process and positive experience.

What did you find most impressive about them? 

It’s challenging to go from zero to two fully-complete websites. Digital Echidna is able to get what we had in our minds down on paper and then out into the world. It's not easy to get everybody to come to a consensus on a final product, especially when you have many stakeholders at the table who want different things and come with different expectations. Digital Echidna’s strength is their ability to serve as project managers and lead the process. In addition, the final products are solid, stable, and modern. 

Are there any areas they could improve? 

One area that’s been difficult has been the content strategy. Digital Echidna might assume that the client knows how to set up content for migration and determine a new structure. As a facilitator, they could play a stronger role in that process. It would be helpful if they would create a framework to walk the client through that transition to a new website. 

Do you have any advice for potential customers? 

If you've never been through this process, you may not realize how in-depth your role will be. You have to invest time and energy. Digital Echidna can’t do everything for you, so don’t go in with that expectation. You're going to have to give them information, especially when it comes to content management. Knowing that in advance would be quite helpful.

5.0
Overall Score They've done very well.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Enterprise Website Development for Grill Manufacturer

“They own up to their mistakes and provide clear explanations for the decisions they make.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
April 2018 - Ongoing
Project summary: 

Digital Echidna is consolidating about 30 different websites for various products into one enterprise-level site, integrating features like a search functionality, dealer locator, and translation service.

The Reviewer
 
1,001-5,000 Employees
 
Ontario, Canada
Justin Spray
Digital Marketing Manager, Napoleon Group of Companies
 
Verified
The Review
Feedback summary: 

Digital Echidna is communicative and has a transparent workflow. They do excellent work at a reasonable price and are skilled in their field. The website is fast, hasn’t had any downtime, and won an award for best consumer goods website.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing manager for Napoleon, a manufacturer of grills, fireplaces, and HVAC products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

We have numerous products that are sold in multiple countries, which led to having about 30 different websites for the Napoleon brand. We wanted to consolidate all of those sites into one enterprise-level product so that content was accurate and easy to manage.

SOLUTION

What was the scope of their involvement?

Phase 1 was to build out the multi-language and multi-regional framework for our grills section of the website. Digital Echidna built a template that can be used for our grills, fireplaces, and HVAC products. The latter two products are still isolated from the new platform, but the grills are now within the new site. The site is in Acquia cloud and built in Drupal 8.

Because we’re a premium product, Digital Echidna incorporated powerful imagery on our product pages, which are heavy with content. They integrated it with our pin system, so we’re able to make content changes in one single source and have that reflected across multiple regions and languages at the same time. They put in a solr search functionality, which is quick and efficient. The site also has a custom-built dealer locator, which shows users where they can buy the product within the product details.

For the translation services, we partnered with Lingotek. We put in the English content, and their technology translates it into the desired languages. However, we’ve had some issues with the service, but that’s not Digital Echidna’s fault.

What is the team composition?

We work with an account manager, project manager, and lead developer. They have other team members, but we don’t interact with them on a regular basis.

How did you come to work with Digital Echidna?

After deciding we wanted to update our website, we began looking for agencies that worked in Acquia Cloud. The company provided a few recommended partners, which we spoke to and reviewed on Clutch. Digital Echidna was located nearby, met our requirements, and had a good quote, so we hired them.

What is the status of this engagement?

We partnered in April 2018, and the work is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our first region was delivered on time, but it had some functionality issues. However, pages load quickly, and we haven’t had any downtime. We even won an award for best consumer goods website. So far, we’re satisfied with their work.

How did Digital Echidna perform from a project management standpoint?

We work almost daily with them, tweaking and improving different components of the project. We have weekly conference calls with their team, and they’ve maintained open communication. We always know what’s going on, and they quickly respond to any concerns. The project manager is extremely detailed and takes great notes.

What did you find most impressive about them?

They’re communicative and honest. They own up to their mistakes and provide clear explanations for the decisions they make.

Are there any areas they could improve?

We could’ve done a better job at more clearly outlining the initial scope of work. However, we’ve learned from our mistake and now provide much more specific instructions and expectations.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Drupal Migration for University Website

"They’re clearly knowledgeable in their space, and they’ve been able to answer all of our questions easily."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jun. 2018 - Ongoing
Project summary: 

Digital Echidna developed a new Drupal website and organized a substantial data migration for a social work education program. They built the site to host all course information and track student progress.

The Reviewer
 
10,001+ Employees
 
Seattle, Washington
Technical Project Manager, University of Washington
 
Verified
The Review
Feedback summary: 

Despite some miscommunication regarding the team composition, Digital Echidna successfully delivered a faster and more visually impressive website. In addition to exhibiting a mastery of the industry, they are patient and responsive, making them an ideal remote development partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a technical project manager at the University of Washington.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

We hired Digital Echidna to create a new website and coordinate a data migration initiative for the University of Washington’s School of Social Work. The site is for all state-employed social workers who are continuing their education and for foster care parents trying to receive licenses. We needed a more robust website to display all of the education options available to those groups.

SOLUTION

What was the scope of their involvement?

Digital Echidna transferred all of the information and content for our existing website over to a new Drupal website, which they then began building out to showcase all of the course options for students—including in-class opportunities, online classes, and webinars. Digital Echidna also built the site to be able to track users’ progress toward foster parent certification.

What is the team composition?

We've primarily worked with Luke (Support Development Manager, Digital Echidna), Robert (Web Developer, Digital Echidna), and Jonathan (Support Manager, Digital Echidna).

How did you come to work with Digital Echidna?

Our university has a master list of vendors that we are permitted to use. From that list, we interviewed three firms, and we determined that Digital Echidna was the best fit for our project.

How much have you invested with them?

We’ve spent between $50,000–$200,000 so far.

What is the status of this engagement?

Our engagement began in June 2018 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Digital Echidna performed the data migration early in our engagement, and they helped us launch the new website in January 2019. The feedback we’ve received so far centers on the site’s improved speed and organization, so we’re very pleased with the outcome so far.

How did Digital Echidna perform from a project management standpoint?

Overall, we have communicated really well despite working across time zones. Our one hiccup occurred when Digital Echidna brought a project manager to a few of our stand-ups, but they didn’t tell us that beforehand. We weren’t comfortable with their project manager’s presence in our meetings, so Digital Echidna removed them from the team.

What did you find most impressive about them?

They’re clearly knowledgeable in their space, and they’ve been able to answer all of our questions easily. We also appreciate how patient they’ve been with us throughout the engagement.

Are there any areas they could improve?

In addition to our project manager miscommunication, we could have benefitted from a more detailed explanation of their team composition. We were under the impression for quite a while that Andrew (Owner, Digital Echidna) would be one of our engineers, but that didn’t turn out to be the case.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development Support for Drupal Consultancy

"I appreciate their willingness to learn and adapt to a different methodology and the way we work."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2018 - Ongoing
Project summary: 

Digital Echidna provides staff augmentation during a Drupal replatforming initiative for a third party. They offer web development assistance and work to salvage code left in ruin by a previous vendor.

The Reviewer
 
1-10 Employees
 
Canada
Aaron McGowan
Owner, McGowan Digital Group Inc.
 
Verified
The Review
Feedback summary: 

Digital Echidna has proven to be a skilled and reliable support partner, resulting in multiple extensions of the engagement. The team contributes valuable development insight and has adapted to internal workflows. They strive to deliver high-quality work in accordance with project timelines.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the owner of McGowan Digital Group Inc. We are a specialized Drupal consultancy helping large organizations with their enterprise CMS solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

I’ve hired Digital Echidna to assist with a replatforming initiative for one of my clients.

SOLUTION

What was the scope of their involvement?

My client worked with another vendor before me and attempted to do what we are now doing—replatforming their Drupal website—but that engagement went poorly. I’ve been hired to pick up where that vendor left off and correct the mistakes they left behind.

For the first three months of our partnership, Digital Echidna assisted with ongoing development from a site-building perspective. Since then, their resources have primarily helped with frontend architecture and implementation for the replatforming project. The challenging part of their work is weeding through the technical debt and continuing to maintain legacy code and libraries the previous vendor built. Further, they’ve helped set the best practices and the direction in which implementation occurs.

What is the team composition?

At the beginning of the engagement, we were working with two developers. After three months, my client's priorities shifted, and we scaled down to only one resource from Digital Echidna.

How did you come to work with Digital Echidna?

I initially found them about 10 years ago, and I also worked for Digital Echidna at one point in time. With my knowledge of Andrew and the team he strives to build, it was a no-brainer to reach out to see if they were able to assist.

How much have you invested with them?

We’ve spent about $160,000 so far.

What is the status of this engagement?

Our engagement began in August 2018 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Internally, I’ve enjoyed having Digital Echidna on board to fill the role of at least one full-time employee without having to train them personally. From a delivery perspective, they’ve been fantastic. My client is absolutely thrilled. The initial engagement was only going to be for three months, but the client has renewed the additional resource funding two other times, and there is potential for a third time in the coming months.

How did Digital Echidna perform from a project management standpoint?

We’ve had no issues. My client or I handle the project management duties, but the Digital Echidna team is engaged during our stand-up meetings, scrums, and sprint planning sessions.  

What did you find most impressive about them?

I appreciate their willingness to learn and adapt to a different methodology and the way we work. They have stepped out of their comfort zone, and they deliver high-quality work on time.  

Are there any areas they could improve?

No, I think they’re doing a fantastic job.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Ongoing Web Support for Baby Health Website

“From a stability point of view, they’ve done a wonderful job.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2014 - Ongoing
Project summary: 

Digital Echidna provides Drupal website development, working on updating the CMS by moving it to a new version of Drupal. They also provide assistance with SEO and work on any updates that are required.

The Reviewer
 
1-10 Employees
 
New York, New York
Amos Grünebaum
Founder, babyMed
 
Verified
The Review
Feedback summary: 

The updates completed by the Digital Echidna team are excellent, effectively stabilizing the site and ensuring that the in-house team can edit and update their own content. They are always transparent, professional, and highly dedicated in their approach.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and creator of a website called BabyMed.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

We need to update our website as we’d had it since the 1990s. We wanted to move it to a new CMS.

SOLUTION

What was the scope of their involvement?

They updated our website and have continued to be our webmasters since then, working on the site and making sure it complies with SEO. We were using an older version of Drupal and, a couple of years ago, Echidna migrated the site to the newest one. They continue to address any issues that arise.

What is the team composition? 

We were assigned one resource, whom we have access to every day, except weekends, and he assigns tasks to other people. If something does go wrong at night or on weekends, somebody will be available to address it. Fortunately, it’s happened only once, but we have peace of mind knowing there are measures in place.

How did you come to work with Digital Echidna?

Our previous webmaster and hosting company recommended three providers to us. Out of those, we found Echidna to be the closest to our philosophy.

How much have you invested with them?

The total cost of their work has been in the $500,000–$1 million range.

What is the status of this engagement?

We started working with them five or six years ago and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re now able to add and edit content, and the site has been extremely stable. There’ve been no downtimes due to the site itself, although there was one crash caused by our hosting company. From a stability point of view, they’ve done a wonderful job.

They’re an independent and forward-looking team and were able to come up with ideas that we approved. When something goes wrong with the site, they’ll come up with ways of fixing it on their own.

How did Digital Echidna perform from a project management standpoint?

They’ve met all our deadlines with no delays so we’re beyond happy in this sense. The team has a wonderful work ethic, which is something we didn’t see previously. We use phone, email, and Slack for communication.

What did you find most impressive about them?

They’re a highly ethical group, and their billing is never excessive. They take responsibility and resolve issues, and they’ve done a wonderful job programming the site and helping us with SEO.

Are there any areas they could improve?

No. They’re just wonderful; competent, responsible, and responsive.

Do you have any advice for future clients of theirs?

I advise clients to let Echidna help them. The team will come up with solutions that are often better than initially planned.

5.0
Overall Score Even a six.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev Support for Design & Marketing Firm

“They’ve provided some quality thinking.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2017 - Ongoing
Project summary: 

Digital Echidna provides web development support, working on several projects including a large Drupal-based one. They focus on building a mobile-friendly business enterprise solution.

The Reviewer
 
11-50 Employees
 
Atlanta, Georgia
Bo Simmons
President, Cool Blue Interactive
 
Verified
The Review
Feedback summary: 

The ongoing Drupal development produces excellent results, with the team demonstrating their good technical knowledge and high level of investment in the project. They integrate smoothly with the in-house team, employing an effective agile methodology.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Cool Blue Interactive, a digital agency involved in strategy, web design and development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

We’ve worked with Digital Echidna as a resource to help us with large projects, as well as some overflow work.

SOLUTION

What was the scope of their involvement?

They worked with us on a couple of projects, including a very large one that involved thousands of hours of complicated build. It leveraged Drupal 8 as the primary platform or chasse for the website. It’s designed to be very mobile friendly and is essentially a business enterprise solution for our clients.

The work involved everything from helping the customers register for physical classes and physical class spaces, to back office management technologies like timesheet recording for teachers and help with scheduling and announcements across a number of locations and tens of thousands of students.

What is the team composition?

We have three people that have been regular with us for over a year and worked on the large project. That includes a couple of their senior Drupal developers, as well as a senior Drupal architect on our team who is the project leader in terms of system design and architecture.

How did you come to work with Digital Echidna?

We share a commonality in the Drupal content management space; the Drupal CMS which is an open source CMS. We had discussions and encounters with them at Drupal conferences and other senior management leadership retreats that involved agency teams.

What is the status of this engagement?

We began working with them in November 2017, and it is an ongoing engagement.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve influenced our ability to move the project forward at the speed required for the client’s delivery. They’ve also provided some quality thinking in terms of the system architecture.

How did Digital Echidna perform from a project management standpoint?

They contribute to our team’s work efforts to the order of probably 40%. They’re really good. The project management aspects of the project are still retained within my firm.

They’re embedded with our teams, attending bi-weekly stand-ups and doing the work in an agile sprint methodology. One of their senior people is assisting in the project leadership. They’re always punctual and with succinct, accurate, and well-delivered communication. They’ve been really effective at using Jira for project management, Slack, and other tools.

What did you find most impressive about them?

They have a sense of mission and we get a real feeling that they’re invested in our ultimate success, which isn’t always the case in relationships like this. All of Digital Echidna’s team membera—a couple, in particular—have demonstrated real concern for getting it right and documenting everything intensively.

Are there any areas they could improve?

I don’t have anything but good things to say about them on the delivery side. From the top down, from the leadership of the organization throughout the team, they say what they can do and do what they say.

Do you have any advice for potential customers?

A good general rule is to have honest and open conversations about the scope of work, the readiness to start a project, and realistic expectations. A lot of people do long and intense projects like ours and so you need to know there are some unknowns. Have open and honest conversations with the team to define a really good scope of work with everyone on the same page. It will help prevent any surprises later on.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer