Essential services to harmonize your digital world

Open Source Technology Solutions | Drupal Support, Migration, Training & Staff Augmentation | User Experience Research

Evolutionary unique with sharp quills and resourceful anteater-like tongue, the echidna adapts and thrives in all climates. Just like its namesake, Digital Echidna is unique, sharp, resourceful, and adaptive.

We will work with you to help enhance your interactions across a variety of digital channels, and improve your online presence.

 
$50,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2002
Show all +
London, Canada
headquarters

Portfolio

Key clients: 
  • Fanshawe College
  • Lawson Health Research Institute
  • London Health Sciences Centre
  • Ottawa Heart Institute
  • St. Media Group International
  • State University of New York
  • TVOntario
  • Wolf Steel Ltd. / Napoleon Grills

Kingston Health Sciences Centre

In alignment with KHSC’s web renewal strategy the hospital was looking to embark on a multi-year, multi-phased redevelopment project. Phase one of this project saw the redevelopment of its public-facing websites: the main site, the a research institute website, the learning website, the Southeast Regional Cancer Program site, and the Connect news website. Phase two of the project consisted of the redevelopment of its&nbsp

;Intranet solution.

This was a large, complex project. Digital Echidna provided Drupal expertise and development and launched sites on time, on budget and on point. 

Technical Features

  • Compliance to WCAG 2.0 Level AAA
  • Drupal Development
  • Enhanced Search Capabilities via SOLR
  • Graphic Design
  • Responsive Design
  • Social Media Integration

Confederation College Website

Confederation College requested a consistent design and unifying elements across the external facing website and the internal portal components. The visual framework and navigation strategy needed to put recruitment first, providing prospects with the quickest and most targeted information based on user behaviour while still maintaining access for all other audiences such as alumni, employers, community partners &

media.

London Canada Drupal firm Digital Echidna partnered with London Canada design agency ResIM for this project. This joint bid brought together a unique combination of extensive post secondary education student recruitment experience and deep development resources and Drupal expertise that's among the best in the country.

Art Gallery of Ontario (AGO)

Digital Echidna partnered with AGO to launch a new means of experiencing art online. The Gothic Boxwood Catalogue Raisonné is a resource that presents every known example of boxwood carvings, documented with stunning new photography that allows you to zoom in and see incredible details alongside new research uncovering how these marvels were made. 

There are four key parts to this solution. The Scholar Tool is a

series of functions to engage with the images such as a deep zoom and scroll functionality. The Collections API is a system for synchronizing data within AGO’s collections database systems with the website. User Accounts handles how one can register, contribute and manage personalized content. Site Administration allows AGO to publish new content and pages. Registered users have access to more tools such as the ability to save collections of images, add essays, notes and commenting on objects and collections. This solution was built using the most recent release of Drupal.

Revera

MyRevera serves as the internal communications channel for Revera’s 45,000 employees. Though management rated intranet importance to the organization high, usership was low. Struggling with this issue, Revera surveyed its employee base to discover content editors were discontent with publishing tools and overall flexibility of the myrevera.com system, whereas employees were most frustrated with slow load times and poor search

results. Problems included a rudimentary search system, confusing naming conventions, and a non-intuitive site structure. 

Revera turned to Digital Echidna for help. Ultimately, the solution in this case would be a complete overhaul of the system and implementing EchidNET, which is a tailored to healthcare, Drupal based platform solution, on Acquia Cloud. 

The University of Ottawa Heart Institute

The University of Ottawa Heart Institute (UOHI) is Canada’s largest and foremost heart health centre dedicated to understanding, treating, and preventing heart disease. Digital Echidna was solicited to develop a redesigned, user‐tested Heart Institute corporate website and an intranet solution capable of enhancing their capacity to inform, communicate and manage effectively throughout a period of change and rapid growth.&nbsp

;

Technical Features

  • Compliance to WCAG 2.0 Level AAA
  • Consultation and Project Planning
  • Enhanced Search Capabilities via SOLR
  • Graphic Design
  • Information Architecture and UX/UI Recommendations
  • Maintenance/Support Contract Options
  • Migration Plan
  • Training and Handover

TVOKids.com

TVO used Drupal implementation service partner Digital Echidna, to assist with a rebuild of the flagship TVOKids.com. This new site replaced the older Flash desktop site powered by Drupal 6, and a separate Drupal 7 mobile site with one modern responsive site that delivered new branding, graphic design, a new user experience, and behind-the-scenes upgrades to various web technologies. The new TVOKids.com is evolvable, highly

reliable, and safely accommodated production releases while remaining live.

View http://tvokids.com/

Innovation 150

The goal of this project was to develop a website celebrating innovation in Canada and to act as the hub for all information, events and activities related to the Innovation150 program during the 2017 year.

Digital Echidna was chosen to build a multilingual Drupal CMS website with complex integrations and a strong user interface to handle user generated content from the public.

Digital Echidna used an agile

project management approach instead of the typical plan, design, build, waterfall approach to project management. As new requirements arose and as different stakeholders became engaged in the project no wasted time or delays in development occurred.

A novel approach synchronized content creation tools enabling editing abilities between English and French language sites. Digital Echidna added custom language toggle and submission functionality to simulate an unbroken workflow for creating translations. This streamlined an otherwise user-unfriendly entity translation workflow. 

View the website. https://innovation150.ca/

The Canadian Writing Research Collaboratory

With its digital repository of Canadian literature in place, the Canadian Writing Research Collaboratory recognized the need for a cohesive online experience to attract and engage its intended audience. The Collaboratory would find a solution by turning to Drupal development firm Digital Echidna to leverage the best features of Islandora within a Drupal environment. The result is an intuitive site that artfully empowers

collaborative modes of scholarly research online.

Visit the site beta.cwrc.ca

Reviews

Sort by

Web Development for Two Government Municipalities

"Digital Echidna is able to get what we had in our minds down on paper and then out into the world."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jun 2017 - Ongoing
Project summary: 

Digital Echidna is developing and designing two new websites for government municipalities. Key features include a Drupal 8 CMS and a visually appealing layout of information.

The Reviewer
 
201-500 Employees
 
Canada
Business System Analyst, Government Administration
 
Verified
The Review
Feedback summary: 

Still pre-launch, the working sites have received positive feedback from key external stakeholders. Digital Echidna keeps the project moving through constant communication and status updates. The ability to turn conflicting feedback into implementable, on-time deliverables are hallmarks of their work.

BACKGROUND

Introduce your business and what you do there. 

I work for a municipal government in Canada as a business systems analyst.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna? 

Digital Echidna is helping us develop two new websites for municipalities that we represent. 

SOLUTION

What was the scope of their involvement? 

Digital Echidna’s capacity is pretty much full scope. As analysts, they started by working with us to figure out what we wanted to do. Then they began creating the development of the structure of the new sites. They use Drupal 8 as a content management platform and Solr open-source enterprise-search platform. Those are being deployed on MySQL and a PHP backend server environment. 

They’re also responsible for the graphic design and custom module development. Digital Echidna is creating visual features and functions for the sites. We required a specific kind of information layout. They developed a tool for one website that they were able to replicate on the other site as well. 

What is the team composition?

We work with three members of their team, including a project coordinator, a business analyst, and a technical analyst.

How did you come to work with Digital Echidna? 

As a governmental entity, we had to go through a procurement process. We’re required to tender for the job if it's over a certain amount. We started by defining our requirements and the budget. That information is described in an RFP document that we placed on our public website and distributed through bidding websites.

Any private sector companies could bid on the jobs. They’re required to tell us how they would approach the job and what kind of solution they would implement. Then we sat down as a committee to rate each company on a scoring criteria that was publicly disclosed on the RFP. We also interviewed a number of applicants. Digital Echidna won the contracts by scoring the highest for the value indicators in the RFP. 

How much have you invested with them?

I believe we spent around $50,000 CAD (approximately $37,200 USD).

What is the status of this engagement? 

The relationship began in June 2017, and it’s still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

So far, everything has been great. The websites haven't gone live yet, but we're within a few weeks of launch. The sites are working. The tools that we requested are in place. The functionality, the look, and the content of the sites are solid. We did a feedback loop to test what the end user thinks of the experience, and they’re very happy. 

How did Digital Echidna perform from a project management standpoint? 

Digital Echidna is so consistent with their project management. We have a call scheduled once a week as a catch-up. We had frequent face-to-face meetings in the beginning. Now if we do need to meet them, we gave them a weeks’ notice, and they come out to the client location. Most of the correspondence is done over email, and they usually respond within a day or two. If needed, an email question may get escalated to the technical team or designers. They recently started using Airtable for task management and bug tracking. 

We came up with a timeline that was realistic for everybody. Digital Echidna is cooperative and flexible, and they’re on track to meet all deadlines. We haven't had any real problems. If any little issues start to bubble up, they address them quickly. It’s been a smooth process and positive experience.

What did you find most impressive about them? 

It’s challenging to go from zero to two fully-complete websites. Digital Echidna is able to get what we had in our minds down on paper and then out into the world. It's not easy to get everybody to come to a consensus on a final product, especially when you have many stakeholders at the table who want different things and come with different expectations. Digital Echidna’s strength is their ability to serve as project managers and lead the process. In addition, the final products are solid, stable, and modern. 

Are there any areas they could improve? 

One area that’s been difficult has been the content strategy. Digital Echidna might assume that the client knows how to set up content for migration and determine a new structure. As a facilitator, they could play a stronger role in that process. It would be helpful if they would create a framework to walk the client through that transition to a new website. 

Do you have any advice for potential customers? 

If you've never been through this process, you may not realize how in-depth your role will be. You have to invest time and energy. Digital Echidna can’t do everything for you, so don’t go in with that expectation. You're going to have to give them information, especially when it comes to content management. Knowing that in advance would be quite helpful.

5.0
Overall Score They've done very well.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Enterprise Website Development for Grill Manufacturer

“They own up to their mistakes and provide clear explanations for the decisions they make.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
April 2018 - Ongoing
Project summary: 

Digital Echidna is consolidating about 30 different websites for various products into one enterprise-level site, integrating features like a search functionality, dealer locator, and translation service.

The Reviewer
 
1,001-5,000 Employees
 
Ontario, Canada
Justin Spray
Digital Marketing Manager, Napoleon Group of Companies
 
Verified
The Review
Feedback summary: 

Digital Echidna is communicative and has a transparent workflow. They do excellent work at a reasonable price and are skilled in their field. The website is fast, hasn’t had any downtime, and won an award for best consumer goods website.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing manager for Napoleon, a manufacturer of grills, fireplaces, and HVAC products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

We have numerous products that are sold in multiple countries, which led to having about 30 different websites for the Napoleon brand. We wanted to consolidate all of those sites into one enterprise-level product so that content was accurate and easy to manage.

SOLUTION

What was the scope of their involvement?

Phase 1 was to build out the multi-language and multi-regional framework for our grills section of the website. Digital Echidna built a template that can be used for our grills, fireplaces, and HVAC products. The latter two products are still isolated from the new platform, but the grills are now within the new site. The site is in Acquia cloud and built in Drupal 8.

Because we’re a premium product, Digital Echidna incorporated powerful imagery on our product pages, which are heavy with content. They integrated it with our pin system, so we’re able to make content changes in one single source and have that reflected across multiple regions and languages at the same time. They put in a solr search functionality, which is quick and efficient. The site also has a custom-built dealer locator, which shows users where they can buy the product within the product details.

For the translation services, we partnered with Lingotek. We put in the English content, and their technology translates it into the desired languages. However, we’ve had some issues with the service, but that’s not Digital Echidna’s fault.

What is the team composition?

We work with an account manager, project manager, and lead developer. They have other team members, but we don’t interact with them on a regular basis.

How did you come to work with Digital Echidna?

After deciding we wanted to update our website, we began looking for agencies that worked in Acquia Cloud. The company provided a few recommended partners, which we spoke to and reviewed on Clutch. Digital Echidna was located nearby, met our requirements, and had a good quote, so we hired them.

What is the status of this engagement?

We partnered in April 2018, and the work is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our first region was delivered on time, but it had some functionality issues. However, pages load quickly, and we haven’t had any downtime. We even won an award for best consumer goods website. So far, we’re satisfied with their work.

How did Digital Echidna perform from a project management standpoint?

We work almost daily with them, tweaking and improving different components of the project. We have weekly conference calls with their team, and they’ve maintained open communication. We always know what’s going on, and they quickly respond to any concerns. The project manager is extremely detailed and takes great notes.

What did you find most impressive about them?

They’re communicative and honest. They own up to their mistakes and provide clear explanations for the decisions they make.

Are there any areas they could improve?

We could’ve done a better job at more clearly outlining the initial scope of work. However, we’ve learned from our mistake and now provide much more specific instructions and expectations.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Drupal Migration for University Website

"They’re clearly knowledgeable in their space, and they’ve been able to answer all of our questions easily."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jun. 2018 - Ongoing
Project summary: 

Digital Echidna developed a new Drupal website and organized a substantial data migration for a social work education program. They built the site to host all course information and track student progress.

The Reviewer
 
10,001+ Employees
 
Seattle, Washington
Technical Project Manager, University of Washington
 
Verified
The Review
Feedback summary: 

Despite some miscommunication regarding the team composition, Digital Echidna successfully delivered a faster and more visually impressive website. In addition to exhibiting a mastery of the industry, they are patient and responsive, making them an ideal remote development partner.

BACKGROUND

Introduce your business and what you do there.

I am a technical project manager at the University of Washington.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

We hired Digital Echidna to create a new website and coordinate a data migration initiative for the University of Washington’s School of Social Work. The site is for all state-employed social workers who are continuing their education and for foster care parents trying to receive licenses. We needed a more robust website to display all of the education options available to those groups.

SOLUTION

What was the scope of their involvement?

Digital Echidna transferred all of the information and content for our existing website over to a new Drupal website, which they then began building out to showcase all of the course options for students—including in-class opportunities, online classes, and webinars. Digital Echidna also built the site to be able to track users’ progress toward foster parent certification.

What is the team composition?

We've primarily worked with Luke (Support Development Manager, Digital Echidna), Robert (Web Developer, Digital Echidna), and Jonathan (Support Manager, Digital Echidna).

How did you come to work with Digital Echidna?

Our university has a master list of vendors that we are permitted to use. From that list, we interviewed three firms, and we determined that Digital Echidna was the best fit for our project.

How much have you invested with them?

We’ve spent between $50,000–$200,000 so far.

What is the status of this engagement?

Our engagement began in June 2018 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Digital Echidna performed the data migration early in our engagement, and they helped us launch the new website in January 2019. The feedback we’ve received so far centers on the site’s improved speed and organization, so we’re very pleased with the outcome so far.

How did Digital Echidna perform from a project management standpoint?

Overall, we have communicated really well despite working across time zones. Our one hiccup occurred when Digital Echidna brought a project manager to a few of our stand-ups, but they didn’t tell us that beforehand. We weren’t comfortable with their project manager’s presence in our meetings, so Digital Echidna removed them from the team.

What did you find most impressive about them?

They’re clearly knowledgeable in their space, and they’ve been able to answer all of our questions easily. We also appreciate how patient they’ve been with us throughout the engagement.

Are there any areas they could improve?

In addition to our project manager miscommunication, we could have benefitted from a more detailed explanation of their team composition. We were under the impression for quite a while that Andrew (Owner, Digital Echidna) would be one of our engineers, but that didn’t turn out to be the case.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development Support for Drupal Consultancy

"I appreciate their willingness to learn and adapt to a different methodology and the way we work."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2018 - Ongoing
Project summary: 

Digital Echidna provides staff augmentation during a Drupal replatforming initiative for a third party. They offer web development assistance and work to salvage code left in ruin by a previous vendor.

The Reviewer
 
1-10 Employees
 
Canada
Aaron McGowan
Owner, McGowan Digital Group Inc.
 
Verified
The Review
Feedback summary: 

Digital Echidna has proven to be a skilled and reliable support partner, resulting in multiple extensions of the engagement. The team contributes valuable development insight and has adapted to internal workflows. They strive to deliver high-quality work in accordance with project timelines.  

BACKGROUND

Introduce your business and what you do there.

I am the owner of McGowan Digital Group Inc. We are a specialized Drupal consultancy helping large organizations with their enterprise CMS solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

I’ve hired Digital Echidna to assist with a replatforming initiative for one of my clients.

SOLUTION

What was the scope of their involvement?

My client worked with another vendor before me and attempted to do what we are now doing—replatforming their Drupal website—but that engagement went poorly. I’ve been hired to pick up where that vendor left off and correct the mistakes they left behind.

For the first three months of our partnership, Digital Echidna assisted with ongoing development from a site-building perspective. Since then, their resources have primarily helped with frontend architecture and implementation for the replatforming project. The challenging part of their work is weeding through the technical debt and continuing to maintain legacy code and libraries the previous vendor built. Further, they’ve helped set the best practices and the direction in which implementation occurs.

What is the team composition?

At the beginning of the engagement, we were working with two developers. After three months, my client's priorities shifted, and we scaled down to only one resource from Digital Echidna.

How did you come to work with Digital Echidna?

I initially found them about 10 years ago, and I also worked for Digital Echidna at one point in time. With my knowledge of Andrew and the team he strives to build, it was a no-brainer to reach out to see if they were able to assist.

How much have you invested with them?

We’ve spent about $160,000 so far.

What is the status of this engagement?

Our engagement began in August 2018 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Internally, I’ve enjoyed having Digital Echidna on board to fill the role of at least one full-time employee without having to train them personally. From a delivery perspective, they’ve been fantastic. My client is absolutely thrilled. The initial engagement was only going to be for three months, but the client has renewed the additional resource funding two other times, and there is potential for a third time in the coming months.

How did Digital Echidna perform from a project management standpoint?

We’ve had no issues. My client or I handle the project management duties, but the Digital Echidna team is engaged during our stand-up meetings, scrums, and sprint planning sessions.  

What did you find most impressive about them?

I appreciate their willingness to learn and adapt to a different methodology and the way we work. They have stepped out of their comfort zone, and they deliver high-quality work on time.  

Are there any areas they could improve?

No, I think they’re doing a fantastic job.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Ongoing Web Support for Baby Health Website

“From a stability point of view, they’ve done a wonderful job.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2014 - Ongoing
Project summary: 

Digital Echidna provides Drupal website development, working on updating the CMS by moving it to a new version of Drupal. They also provide assistance with SEO and work on any updates that are required.

The Reviewer
 
1-10 Employees
 
New York, New York
Amos Grünebaum
Founder, babyMed
 
Verified
The Review
Feedback summary: 

The updates completed by the Digital Echidna team are excellent, effectively stabilizing the site and ensuring that the in-house team can edit and update their own content. They are always transparent, professional, and highly dedicated in their approach.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and creator of a website called BabyMed.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

We need to update our website as we’d had it since the 1990s. We wanted to move it to a new CMS.

SOLUTION

What was the scope of their involvement?

They updated our website and have continued to be our webmasters since then, working on the site and making sure it complies with SEO. We were using an older version of Drupal and, a couple of years ago, Echidna migrated the site to the newest one. They continue to address any issues that arise.

What is the team composition? 

We were assigned one resource, whom we have access to every day, except weekends, and he assigns tasks to other people. If something does go wrong at night or on weekends, somebody will be available to address it. Fortunately, it’s happened only once, but we have peace of mind knowing there are measures in place.

How did you come to work with Digital Echidna?

Our previous webmaster and hosting company recommended three providers to us. Out of those, we found Echidna to be the closest to our philosophy.

How much have you invested with them?

The total cost of their work has been in the $500,000–$1 million range.

What is the status of this engagement?

We started working with them five or six years ago and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re now able to add and edit content, and the site has been extremely stable. There’ve been no downtimes due to the site itself, although there was one crash caused by our hosting company. From a stability point of view, they’ve done a wonderful job.

They’re an independent and forward-looking team and were able to come up with ideas that we approved. When something goes wrong with the site, they’ll come up with ways of fixing it on their own.

How did Digital Echidna perform from a project management standpoint?

They’ve met all our deadlines with no delays so we’re beyond happy in this sense. The team has a wonderful work ethic, which is something we didn’t see previously. We use phone, email, and Slack for communication.

What did you find most impressive about them?

They’re a highly ethical group, and their billing is never excessive. They take responsibility and resolve issues, and they’ve done a wonderful job programming the site and helping us with SEO.

Are there any areas they could improve?

No. They’re just wonderful; competent, responsible, and responsive.

Do you have any advice for future clients of theirs?

I advise clients to let Echidna help them. The team will come up with solutions that are often better than initially planned.

5.0
Overall Score Even a six.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev Support for Design & Marketing Firm

“They’ve provided some quality thinking.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2017 - Ongoing
Project summary: 

Digital Echidna provides web development support, working on several projects including a large Drupal-based one. They focus on building a mobile-friendly business enterprise solution.

The Reviewer
 
11-50 Employees
 
Atlanta, Georgia
Bo Simmons
President, Cool Blue Interactive
 
Verified
The Review
Feedback summary: 

The ongoing Drupal development produces excellent results, with the team demonstrating their good technical knowledge and high level of investment in the project. They integrate smoothly with the in-house team, employing an effective agile methodology.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Cool Blue Interactive, a digital agency involved in strategy, web design and development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

We’ve worked with Digital Echidna as a resource to help us with large projects, as well as some overflow work.

SOLUTION

What was the scope of their involvement?

They worked with us on a couple of projects, including a very large one that involved thousands of hours of complicated build. It leveraged Drupal 8 as the primary platform or chasse for the website. It’s designed to be very mobile friendly and is essentially a business enterprise solution for our clients.

The work involved everything from helping the customers register for physical classes and physical class spaces, to back office management technologies like timesheet recording for teachers and help with scheduling and announcements across a number of locations and tens of thousands of students.

What is the team composition?

We have three people that have been regular with us for over a year and worked on the large project. That includes a couple of their senior Drupal developers, as well as a senior Drupal architect on our team who is the project leader in terms of system design and architecture.

How did you come to work with Digital Echidna?

We share a commonality in the Drupal content management space; the Drupal CMS which is an open source CMS. We had discussions and encounters with them at Drupal conferences and other senior management leadership retreats that involved agency teams.

What is the status of this engagement?

We began working with them in November 2017, and it is an ongoing engagement.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve influenced our ability to move the project forward at the speed required for the client’s delivery. They’ve also provided some quality thinking in terms of the system architecture.

How did Digital Echidna perform from a project management standpoint?

They contribute to our team’s work efforts to the order of probably 40%. They’re really good. The project management aspects of the project are still retained within my firm.

They’re embedded with our teams, attending bi-weekly stand-ups and doing the work in an agile sprint methodology. One of their senior people is assisting in the project leadership. They’re always punctual and with succinct, accurate, and well-delivered communication. They’ve been really effective at using Jira for project management, Slack, and other tools.

What did you find most impressive about them?

They have a sense of mission and we get a real feeling that they’re invested in our ultimate success, which isn’t always the case in relationships like this. All of Digital Echidna’s team membera—a couple, in particular—have demonstrated real concern for getting it right and documenting everything intensively.

Are there any areas they could improve?

I don’t have anything but good things to say about them on the delivery side. From the top down, from the leadership of the organization throughout the team, they say what they can do and do what they say.

Do you have any advice for potential customers?

A good general rule is to have honest and open conversations about the scope of work, the readiness to start a project, and realistic expectations. A lot of people do long and intense projects like ours and so you need to know there are some unknowns. Have open and honest conversations with the team to define a really good scope of work with everyone on the same page. It will help prevent any surprises later on.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Services for Senior Living Website

“Their knowledge and response times set them apart from our previous provider. They get things right the first time.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - Ongoing
Project summary: 

Digital Echidna manages the website for a senior living network. Taking over from another provider, they collaborate on web presence initiatives and add new pages as properties join the fold.

The Reviewer
 
51-200 Employees
 
Canada
Sales and Marketing DIrector, Senior Living Homes
 
Verified
The Review
Feedback summary: 

All the properties within the network are satisfied with Digital Echidna’s work. They always finish projects on time, and they respond quickly to any requests for updates or changes to constituent pages.

BACKGROUND

Introduce your business and what you do there.

I work for a senior living company in Canada. I'm the national director of sales and marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

We hired them to manage our website. We were dissatisfied with our previous provider and needed a change.

SOLUTION

What was the scope of their involvement?

They do site maintenance for us and for the properties under our umbrella. Each property has a mini website within our larger site, and Echidna set up a support line and email contact for our residences to submit update or change requests. The most common changes are usually to pricing or to add newsletters to individual sites.

Echidna also supports our larger site and any requests we have. As new properties come online, they follow templates to create new pages for them. They added a developments page for news within our network, as well as a corporate blog section. They also make design suggestions for the site and the tabs within it. A different agency does our social media digital marketing, but Echidna collaborates with them on our social media presence and SEO.

What is the team composition?

We've had a team of three different people on this project.

How did you come to work with Digital Echidna?

They started working with our H.R. department initially. We were considering other provides as well, but decided to work with them based on referrals and the existing relationship with our company. They were extremely knowledgeable and could accomplish the scale of work we had in mind for them.

How much have you invested with them?

We’ve spent around $150,000 CAD (approximately $113,000 USD).

What is the status of this engagement?

We switched to their services around January 2017. The partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All our constituent homes are satisfied with their work. Their response times are good, and they always finish projects within prescribed deadlines. The properties who use them for their updates and maintenance are all pleased with them.

How did Digital Echidna perform from a project management standpoint?

They perform very well.

What did you find most impressive about them?

Their knowledge and response times set them apart from our previous provider. They get things right the first time and fix mistakes before they become an issue.

Are there any areas they could improve?

No; the work they do for us is very good.

Do you have any advice for potential customers?

Be communicative and open with them, and speak with the owner to clarify what you’re looking for. He is a good listener and delegator, and he’ll make sure his team understands what you need.

5.0
Overall Score They do a great job.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We recently switched people, which caused a small lag as we got to know them. In general, they meet all their deadlines.
  • 4.5 Cost
    Value / within estimates
    They offer competitive pricing.
  • 5.0 Quality
    Service & deliverables
    They are excellent at what they do.
  • 5.0 NPS
    Willing to refer
    I would highly recommend them.

Drupal Development for College

"They were dependable, flexible, and met all of our expectations."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Oct. 2017 - July 2018
Project summary: 

Digital Echidna developed the front- and backend of a Drupal 8-based website. This included changing the site’s hosting, creating a CMS, and establishing page design that appealed to a diverse audience.

The Reviewer
 
200-800 Employees
 
New York, New York
Graham Garner
Executive Director, Communications & Marketing, SUNY Morrisville College
 
Verified
The Review
Feedback summary: 

Digital Echidna’s excellent project management demonstrated their flexibility, as well as project commitment. Exceeding expectations, they developed a site that is not only user-friendly and easy to navigate, but they also made site management easier for the internal web services team.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of communications and marketing at SUNY Morrisville, which is also known as Morrisville State College. We’re a public higher education institution with about 3,000 students, and we offer about 75 bachelors and associate degree programs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

We had just developed new visual branding and needed help in refreshing our website.

SOLUTION

What was the scope of their involvement?

We initially approached Digital Echidna with the plan of redesigning our website. However, we ended up building a new website on a Drupal 8 platform. They migrated content from our previous site to the new one, developed the backend functionalities, and established the forward facing presentation of our institution.

They helped us update to more efficient backend functionalities. For example, they helped us identify a partner to host our website off-campus with 24/7 support, which virtually eliminated site downtime. Additionally, the framework they developed included a CMS so that people throughout campus could contribute to the site and update existing content. That helped us to expand our institutional capacity for maintaining our website beyond our small web services team.

We approached the frontend design aspect of the site knowing that our primary audience would be prospective students. Digital Echidna helped us evaluate that audience, as well as our other stakeholders (i.e. current students, faculty, staff, alumni, donors, public officials, and community members) to design and organize the website in a way that would appeal to every user.

Additionally, they provided us with wireframes, SEO planning, and readability and accessibility testing. Because of our previous work, they didn’t have to create much original work in terms of visual branding, but they helped us set up the right framework for the site.

They expanded our capabilities, and over the past few months have introduced new features and planned extensions to the site.

What is the team composition?

I worked directly with Erin (Project Manager, Digital Echidna).

How did you come to work with Digital Echidna?

Our work with Digital Echidna was part of a multi-phase project. We had worked with previous vendors to understand our competitive marketplace, as well as better communicate our personality through messaging and branding work. When we released the RFP for this phase of the project, we were aware of these previous vendors and how they could potentially help us but were most impressed with Digital Echidna’s proposal. They demonstrated expertise with the Drupal platform and showcased qualifications and confidence that helped us throughout the entire project.

How much have you invested with them?

We spent $100,000–$125,000.

What is the status of this engagement?

We worked with them from October 2017–July 2018. Since launching the website in July, we’ve worked together on a maintenance basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

While I think it will take more time to identify the impact of the website, we have seen our primary audience—perspective students—respond positively. Initial analytics show that the new website has improved our UX. Users can navigate the site intuitively, and we believe that it will improve the way we communicate.

How did Digital Echidna perform from a project management standpoint?

We had regular meetings, which they quickly provided minutes for, and they were flexible when we need to change the project or meeting schedule. They were receptive to any question we had, and we usually reached out over phone or email if issues occurred. They were committed to helping us achieve our goals.

Specifically, Erin was fantastic to work with. She was committed to the project and helped us resolve issues that came up. She was communicative and exceeded our expectations.

What did you find most impressive about them?

Especially with large projects, everyone anticipates that it may take longer or cost more than originally planned, but Digital Echidna did everything they could to stay on track. We really appreciated that they were thorough and provided us with detailed planning. They were dependable, flexible, and met all of our expectations. They were responsive when we ran into challenges, and resolved all of our concerns.

Are there any areas they could improve?

They were a good partner to work with, but as we approached the close of the project, we were left with the impression that a few of the members were eager to move forward with different work. However, Erin quickly mitigated any issues.

We did our best to outline our expectations, but there will always be unforeseeable hurdles that drive the project off course a bit. Some people at Digital Echidna—such as our project manager—understood that better than others. I would suggest that they try to maintain their sense of urgency throughout the entire project.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Custom Intranet Solution for Property Management Company

“They delivered on all of their promises.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. - Ongoing
Project summary: 

Digital Echidna built a custom intranet system with their EchidNET tool. The platform is used to share company news, manage files, and engage socially via classified pages, idea streams, and event forums.

The Reviewer
 
500-1,001 Employees
 
London, Canada
Angela Siewert
Marketing Manager, Sifton Properties
 
Verified
The Review
Feedback summary: 

Many are praising the intranet for its user-friendly platform and innovative features. Digital Echidna had the necessary experience, skill, and motivation to carry out the project in record time. They could be more transparent when developing custom work, but their results surpassed expectations.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager at Sifton Properties, a land development, and property management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

Communication between our corporate office and branch locations was challenging because we didn’t have a central platform that facilitated widespread information. We tried using more traditional methods like email blasts and posters, but they seemed to get lost in the clutter. The best solution was finding a company that could develop an intranet system that allows our entire company to share news and engage with one another.

SOLUTION

What was the scope of their involvement?

We weren’t entirely sure of which tools we wanted to include on the platform, so we relied on Digital Echidna to define the scope. We quickly discovered that 80% of what we needed had already been developed on their EchidNET tool, which they used to create intranet systems for past clients.

The pre-packaged tools had a lot of social features that we wanted to include on the platform. There’s a classified section that allows our employees to sell and purchase items with one another securely. Users can share business ideas with upper management through the idea box, and they can like and comment on concepts from other employees.  Our marketing department also uses the built-in forum to advertise company gatherings and community events.

Our custom developments were more centered on sharing company news and documents internally. Digital Echidna built a news messenger, a directory, and a file-sharing system that replaced our old shared folder structure. We’re also able to share internal promotion opportunities with employees and show them the unique perks that our various locations have to offer. There’s also a welcoming section for new hires and easy navigation to our social media accounts.

What is the team composition?

There was a designated project manager who oversaw the development team.

How did you come to work with Digital Echidna?

We have been aware of the company for some time, and they have grown exponentially and gained local recognition over the years, so we felt that they were worth visiting when this project came along. The quality of their work was in a different league from some of their competitors, and their prices were competitive. Additionally, they had already done similar projects on a larger scale, so we trusted that they could guide us.

How much have you invested with them?

Their Echidnet tool can cost anywhere from $50,000 and $100,000, depending on the customizations. 

What is the status of this engagement?

We commenced the project in January 2018 and launched the platform in July 2018. They help us develop new tools as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re in the process of getting our employees connected and acclimated to the new company intranet. Despite many obstacles, only 23% of our staff have yet to log on the platform. Of those who have been able to get access, 40% use the system regularly; this is great considering half of our personnel don’t work at a desk. Most users spend an average of 10 minutes browsing the site and all of its features. The classifieds section generated more than 700 views in August alone. An overwhelming 80% of survey respondents have given positive feedback on the platform and its revolutionary features, while 20% have admitted that they’re going to take a while to get adjusted. Overall, we’re pleased with the work that Digital Echidna has produced for us. They delivered on all of their promises and then some.

How did Digital Echidna perform from a project management standpoint?

We had a sense that they would be wonderful at project management, and they lived up to our expectations. They invested a significant amount of time and resources on weekly meetings and status updates to ensure that the project moved along quickly. We managed to build a robust intranet in six months with credit to their transparent and frequent communication.

What did you find most impressive about them?

Digital Echidna’s team is enjoyable to work with, but they were also professional and knowledgeable about their work. Their greatest strength lies in project management. They coached us throughout the entire process and assured us that our efforts were sufficient. The level of excitement and dedication they had for the project never faded; they’re still heavily invested in enhancing the platform to accommodate our changing business needs.

Are there any areas they could improve?

Our experience working with them was exceedingly positive, but we did have trouble conceptualizing the custom features. In some instances, they were unable to provide a mock-up for us to review, so we didn’t get to see what we were paying for until the custom work was in the final stages of development. Some custom functionality ended up being discarded because it wasn't the best approach to the ever-evolving direction of the project. 

Do you have any advice for potential customers?

We recommend getting to know as much about the company as you can before signing a contract. Digital Echidna gave us the opportunity to meet their entire team and view their past work, which many of their competitors were unwilling to do. We also suggest having an in-house project manager to work alongside their team. While their organizational skills are phenomenal, it was a great asset to have designated points of contact on both sides to avoid miscommunication.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design and Development for Housing Authority

“They were fantastic leaders in guiding us through the project from beginning to end.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2017 - Ongoing
Project summary: 

Digital Echidna built a UX-optimized site with a visually captivating UI and interactive features. The new website also has an improved CMS and search feature.

The Reviewer
 
11-50 Employees
 
Canada
Natascha Morrison
Information Officer, The Agency for Co-operative Housing
 
Verified
The Review
Feedback summary: 

Many people are praising the website's stunning new design and refined features. Digital Echidna faced several obstacles throughout the project but were able to work diligently to overcome the hurdles and deliver impressive results.

BACKGROUND

Introduce your business and what you do there.

I’m the information officer at The Agency for Co-operative Housing. We administer the federally-run co-ops in B.C., Alberta, Ontario and PEI in agreement with the Canada Mortgage and Housing Corporation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

Our previous website was nearly 10 years old. It was noticeably static, text-heavy and often suffered from broken hyperlinks due to its design. The messaging was focused more on who we are and what we do, and less on providing our client co-ops with valuable resources and information. This information was generally kept on a separate website, which required a password to access. Basically, we were in dire need of an upgrade; we wanted the new platform to have a fresh design, modern feel and updated purpose. In addition to upgrading the site’s look and feel, we wanted to optimize the platform for all our users, and transform it into a repository of resources and information.

SOLUTION

What was the scope of their involvement?

With the addition of captivating images, fonts, and color schemes, the new website is more visually appealing than the old, text-heavy site. We wanted to encourage users to spend time on our website, so Digital Echidna made our home page interactive. Users can navigate our blueprint for success, or refresh any page to get a new fun fact. 

The new CMS also allows us to make content changes without assistance and resolved the past issues with broken hyperlinks. We were able to move our resources from behind a log in, to the new site, ensuring easy and universal access. Our new search function is incredibly thorough, and Digital Echidna’s guidance in identifying the proper content types, requirements, and taxonomies mean users can generate results quickly and efficiently. Now that the site has launched, we are in the three-month phase where they are on-call to fix any bugs or make last-minute changes.

What is the team composition?

I served as the unofficial project manager, and worked closely with a team comprised of Agency staff.

How did you come to work with Digital Echidna?

I wasn’t heavily involved in the procurement process, but to my understanding, it was a typical bidding process. We posted a request for proposals on our website and received at least 10 bids. They were reviewed and evaluated based on their ability to address the issues presented in our listing without merely regurgitating our phrasing. Digital Echidna stood out because they demonstrated their knowledge by detailing how they could help us.

How much have you invested with them?

We spent less than $200,000 to develop the new site. The price also covers the support and maintenance performed during the post-launch period.

What is the status of this engagement?

We had our first meeting in October 2017 and the website launched during the first week of June 2018. They currently provide ongoing maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re working on compiling a report measuring the new site’s performance. We’ve only received positive feedback from sector partners, federations, and internal staff so far.

How did Digital Echidna perform from a project management standpoint?

Developing a new website proved to be a formidable task. Our team often looked to Digital Echidna for direction and input. They were fantastic leaders in guiding us through the project from beginning to end. While our team started off with a project manager, a series of events led to me assuming this role. Digital helped me to keep our team on schedule and moving forward. I was impressed with their ability to manage and communicate with us efficiently through weekly meetings and regular phone and email correspondence. They were very responsive to our questions and were always receptive to our needs and feedback.  

What did you find most impressive about them?

Working with Digital Echidna was an iterative process, which led to great results. Our vision was imprecise when we started working on the project, but through feedback and communication, they provided ample opportunity to fine-tune our goals. They never dismissed our suggestions and always found a way to balance our tastes.

Are there any areas they could improve?

The formal documentation of the project management process could be updated regularly and consistently, especially when working with teams like our own who rely on their methods. 

Do you have any advice for potential customers?

Current clients should work on maintaining transparent communication. Future clients should have at least some content available to input into the CMS either before starting the project or early on in the development phase. Digital Echidna can provide gorgeous filler content but having your own will help you determine which designs and formats work for you and which may need revisiting. Our content was not available until later in the process, and this resulted in several delays.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer