What evidence can you share that demonstrates the impact of the engagement?
So far, everything has been great. The websites haven't gone live yet, but we're within a few weeks of launch. The sites are working. The tools that we requested are in place. The functionality, the look, and the content of the sites are solid. We did a feedback loop to test what the end user thinks of the experience, and they’re very happy.
How did Digital Echidna perform from a project management standpoint?
Digital Echidna is so consistent with their project management. We have a call scheduled once a week as a catch-up. We had frequent face-to-face meetings in the beginning. Now if we do need to meet them, we gave them a weeks’ notice, and they come out to the client location. Most of the correspondence is done over email, and they usually respond within a day or two. If needed, an email question may get escalated to the technical team or designers. They recently started using Airtable for task management and bug tracking.
We came up with a timeline that was realistic for everybody. Digital Echidna is cooperative and flexible, and they’re on track to meet all deadlines. We haven't had any real problems. If any little issues start to bubble up, they address them quickly. It’s been a smooth process and positive experience.
What did you find most impressive about them?
It’s challenging to go from zero to two fully-complete websites. Digital Echidna is able to get what we had in our minds down on paper and then out into the world. It's not easy to get everybody to come to a consensus on a final product, especially when you have many stakeholders at the table who want different things and come with different expectations. Digital Echidna’s strength is their ability to serve as project managers and lead the process. In addition, the final products are solid, stable, and modern.
Are there any areas they could improve?
One area that’s been difficult has been the content strategy. Digital Echidna might assume that the client knows how to set up content for migration and determine a new structure. As a facilitator, they could play a stronger role in that process. It would be helpful if they would create a framework to walk the client through that transition to a new website.
Do you have any advice for potential customers?
If you've never been through this process, you may not realize how in-depth your role will be. You have to invest time and energy. Digital Echidna can’t do everything for you, so don’t go in with that expectation. You're going to have to give them information, especially when it comes to content management. Knowing that in advance would be quite helpful.