What was the scope of their involvement?
We initially approached Digital Echidna with the plan of redesigning our website. However, we ended up building a new website on a Drupal 8 platform. They migrated content from our previous site to the new one, developed the backend functionalities, and established the forward facing presentation of our institution.
They helped us update to more efficient backend functionalities. For example, they helped us identify a partner to host our website off-campus with 24/7 support, which virtually eliminated site downtime. Additionally, the framework they developed included a CMS so that people throughout campus could contribute to the site and update existing content. That helped us to expand our institutional capacity for maintaining our website beyond our small web services team.
We approached the frontend design aspect of the site knowing that our primary audience would be prospective students. Digital Echidna helped us evaluate that audience, as well as our other stakeholders (i.e. current students, faculty, staff, alumni, donors, public officials, and community members) to design and organize the website in a way that would appeal to every user.
Additionally, they provided us with wireframes, SEO planning, and readability and accessibility testing. Because of our previous work, they didn’t have to create much original work in terms of visual branding, but they helped us set up the right framework for the site.
They expanded our capabilities, and over the past few months have introduced new features and planned extensions to the site.
What is the team composition?
I worked directly with Erin (Project Manager, Digital Echidna).
How did you come to work with Digital Echidna?
Our work with Digital Echidna was part of a multi-phase project. We had worked with previous vendors to understand our competitive marketplace, as well as better communicate our personality through messaging and branding work. When we released the RFP for this phase of the project, we were aware of these previous vendors and how they could potentially help us but were most impressed with Digital Echidna’s proposal. They demonstrated expertise with the Drupal platform and showcased qualifications and confidence that helped us throughout the entire project.
How much have you invested with them?
We spent $100,000–$125,000.
What is the status of this engagement?
We worked with them from October 2017–July 2018. Since launching the website in July, we’ve worked together on a maintenance basis.