Essential services to harmonize your digital world

Open Source Technology Solutions | Drupal Support, Migration, Training & Staff Augmentation | User Experience Research

Evolutionary unique with sharp quills and resourceful anteater-like tongue, the echidna adapts and thrives in all climates. Just like its namesake, Digital Echidna is unique, sharp, resourceful, and adaptive.

We will work with you to help enhance your interactions across a variety of digital channels, and improve your online presence. 

 
$50,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2002
Show all +
London, Canada
headquarters
  • 148 York St.
    London, ON N6A 1A9
    Canada

Portfolio

Key clients: 
Napoleon Grills, Purolator, Santa Clara Valley Transportation Authority, City of London, Alberta Energy Regulator, SUNY Onondaga, SUNY Morrisville, SUNY Oneonta, SUNY Maritime, Michael Garron Hospital Toronto, University of Toronto, Financial Services Regulatory Authority of Ontario, Juilliard School of Dance New York, Service Ontario, WSIB, and University of Washington.
Santa Clara Valley Transportation Authority Image

Santa Clara Valley Transportation Authority

Winner, 2019 Acquia Engage Award. Leader of the Pack.

VTA provides bus, light rail, and paratransit services to hundreds of thousands of people and participates as a funding partner for its regional rail service.

VTA tapped Drupal firm Digital Echidna and engaged Acquia Cloud services to deliver a new, mobile-first, responsive, user-centric experience that intuitively delivers

information and services to riders and non-riders alike.

This site handles real-time data in Drupal 8, harnessing resources like GTFS, Google APIs, and other APIs, to deliver information to its end-users. Design included the build of a minimum viable product (MVP) for beta testing, solicitation and collection of customer feedback, and several product iterations.

The solution has increased user satisfaction and improved vendor interactions, all on an open-source technology platform with the ability to store and employ vast amounts of information.

Napoleon Grills Image

Napoleon Grills

Napoleon product distribution covers all of North America, Europe, the Middle East and reaches into the Far East, Australia and New Zealand.

As the Napoleon brand accelerates worldwide and into new markets, it recognized a need for an efficient and scalable solution that would elevate its online presence and its sales/customer service experience. Additionally, it needed to empower its marketing team to control all

distribution channels and all product lines.

Solution

Drupal plus Acquia Lift unifies content and data to serve targeted personalized content to site visitors. Integration of systems enhance the site’s language capabilities, automate product data updates and pull in reviews and ratings.

The new Napoleon.com—a seamless, personalized online experience—is a fully responsive solution that centralizes the management of all former domains and marketing campaigns into a single extendable, flexible framework.

Art Gallery of Ontario (AGO) Image

Art Gallery of Ontario (AGO)

Digital Echidna partnered with AGO to launch a new means of experiencing art online. The Gothic Boxwood Catalogue Raisonné is a resource that presents every known example of boxwood carvings, documented with stunning new photography that allows you to zoom in and see incredible details alongside new research uncovering how these marvels were made. 

There are four key parts to this solution. The Scholar Tool is a series

of functions to engage with the images such as a deep zoom and scroll functionality. The Collections API is a system for synchronizing data within AGO’s collections database systems with the website. User Accounts handles how one can register, contribute and manage personalized content. Site Administration allows AGO to publish new content and pages. Registered users have access to more tools such as the ability to save collections of images, add essays, notes and commenting on objects and collections. This solution was built using the most recent release of Drupal.
SUNY Morrisville Image

SUNY Morrisville

Delivering a unique experience within the university’s new global brand standards represented a landmark opportunity for SUNY Morrisville to deepen audience understanding, more sharply define their unique value to learners, and shake off a staid reputation to attract a new generation of students. 

 

Drupal 8 replaced a home-made content management system to provide a smooth user

experience through carefully architected information pathways. It ensures all stakeholders find what they need quickly and painlessly, with room to grow. 
Fast-Fix Jewelry & Watch Repair Image

Fast-Fix Jewelry & Watch Repair

Fast-Fix Jewelry and Watch Repairs has over 150 franchise locations across the US and Ireland.

Digital Echidna delivered to Fast-Fix Jewelry and Watch Repairs an accessible new corporate website and a new franchisee portal.

The primary drive for rebuilding the site was to ensure it is fully ADA compliant. Other features included:

  • Making the store locator more prominent and easier
to use
  • Make it easier to see what’s new in the franchisee portal

  • Update and improve the messaging on the Franchise Opportunities page
  • Make it easier for store owners to update their pages on the site

  • WSIB Image

    WSIB

    WSIB is one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario, and serves people in two languages, English and French.

    Digital Echidna delivered:

    • A fully accessible website that complies with AODA standards
    • A flexible Content Management System (CMS) that allows content administrators to update the site design and
    functionality
  • A preview environment for content administrators, including previews for mobile views
  • Improved search capabilities to match user expectations
  • Better mobile experience across all electronic channels
  • More user-friendly URLs Enhanced web analytics
  • Ability to create project and campaign microsites Integration with social media tools
  • e-services portal for its health and safety program
  • Comprehensive and efficient maintenance and support
  • University of Toronto, School of Continuing Studies Image

    University of Toronto, School of Continuing Studies

    With its enrolment numbers stagnating but market demand for continuing education and professional development certification on the rise, the University of Toronto School of Continuing Studies (SCS) was keen to address several online usability issues and administrative ‘pain points’ holding back its impressive continuing studies offering.

    Site content and existing functionality were integrated from

    three legacy websites spanning various CMSes, including WordPress, to one Drupal 8 content management system. An English Language Program sister site is now a subsite of the new SCS parent site and exists alongside the updated Comparative Education Service subsite, significantly reducing the burden of tech support and site care.

    Elements of the engagement process are automated. Added site personalization informs SCS of market and consumer behaviour so it can adjust to market needs.

    Michael Garron Hospital (Toronto) Image

    Michael Garron Hospital (Toronto)

    Digital Echidna helped deliver two new websites and staff intranet to support the strategic priorities of this hospital and help elevate its new brand.

    A Drupal 8 platform delivers an intuitive experience across all three sites.

    These fully-featured, accessible, and best in class award-winning digital experiences promote content discovery and support new business processes. The new

    sites - a public-facing hospital site, a Foundation website, and social staff intranet digital experience - ensure better alignment to support MGH strategic priorities, its brand refresh, and communications objectives.
    Confederation College Website Image

    Confederation College Website

    Confederation College requested a consistent design and unifying elements across the external facing website and the internal portal components. The visual framework and navigation strategy needed to put recruitment first, providing prospects with the quickest and most targeted information based on user behaviour while still maintaining access for all other audiences such as alumni, employers, community partners &

    media.

    London Canada Drupal firm Digital Echidna partnered with London Canada design agency ResIM for this project. This joint bid brought together a unique combination of extensive post secondary education student recruitment experience and deep development resources and Drupal expertise that's among the best in the country.

    SUNY Oneonta Image

    SUNY Oneonta

    Migration from Drupal 7 to Drupal 8 clears customized code and drastically reduces site downtime and improve backend processes.
    Canadian Nuclear Laboratories Image

    Canadian Nuclear Laboratories

     

    In addition to news postings, and pages dedicated to various branches, divisions, and projects, CNL’s intranet provides its workforce access to a number of financial and administrative services. Over seven years old and built before mobile devices were ubiquitous, the entire system is dated in design and functionality by today's standards. Too hard to update, too hard to find information and too much

    irrelevant content. The time was right for an overhaul.

     

    The project kicked off with a series of discovery meetings performed onsite in Chalk River, Ontario - CNL headquarters. Information learned during these site visits instructed the project timeline, development plan to install, configure and customize EchidNET’s open-source intranet platform to the unique needs and visual branding of the organization. 

    Revera Image

    Revera

    Intranet build. 

    Challenge

    A legacy intranet had many challenges. Content editors were discontent with publishing tools and overall flexibility of the myrevera.com system; employees were most frustrated with slow load times and poor search results. Problems included a rudimentary search system, confusing naming conventions, and a non-intuitive site

    structure. 

    Solution

    A Drupal based platform solution, on Acquia Cloud, the new MyRevera intranet serves as the internal communications channel for Revera’s 45,000 employees.

    Kingston Health Sciences Centre Image

    Kingston Health Sciences Centre

    In alignment with KHSC’s web renewal strategy the hospital was looking to embark on a multi-year, multi-phased redevelopment project. Phase one of this project saw the redevelopment of its public-facing websites: the main site, the a research institute website, the learning website, the Southeast Regional Cancer Program site, and the Connect news website. Phase two of the project consisted of the redevelopment of its Intranet

    solution.

    This was a large, complex project. Digital Echidna provided Drupal expertise and development and launched sites on time, on budget and on point. 

    Technical Features

    • Compliance to WCAG 2.0 Level AAA
    • Drupal Development
    • Enhanced Search Capabilities via SOLR
    • Graphic Design
    • Responsive Design
    • Social Media Integration
    The Canadian Writing Research Collaboratory Image

    The Canadian Writing Research Collaboratory

    With its digital repository of Canadian literature in place, the Canadian Writing Research Collaboratory recognized the need for a cohesive online experience to attract and engage its intended audience. The Collaboratory would find a solution by turning to Drupal development firm Digital Echidna to leverage the best features of Islandora within a Drupal environment. The result is an intuitive site that artfully empowers

    collaborative modes of scholarly research online.

    Reviews

    Sort by

    Web Design & Development for Physiotherapy Association

    "They have offered and continue to offer a high level of service and support."

    Quality: 
    4.5
    Schedule: 
    4.5
    Cost: 
    3.5
    Willing to refer: 
    4.0
    The Project
     
    $50,000 to $199,999
     
    Jan. 2019 - Ongoing
    Project summary: 

    Digital Echidna updated a website for a physiotherapy association. Using aspects of the old site, the team rebuilt the website, providing UI/UX designs.

    The Reviewer
     
    1-10 Employees
     
    Vancouver, Canada
    Marketing Manager, Physiotherapy Association
     
    Verified
    The Review
    Feedback summary: 

    The website has received positive feedback on it's improved functionality, look, and feel. Digital Echidna establishes an effective workflow and is adaptable and receptive to feedback. The team is supportive, efficient, and fun to work with.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I work for a physiotherapy association, a registered non-profit organization. We have been serving its 2,600+ members for 75 years.

    As the voice of our members, we ensures members have access to practice support, professional development and advocacy avenues to provide opportunities for people to receive quality care that keeps them moving for life. We represent our members to government, health authorities, insurers, other stakeholders and the public. I am the Marketing and Creative Services Manager

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Digital Echidna?

    We needed an updated, redesigned, better managed and manageable website to help us increase the level of service offered to our members and the public.

    What were your goals for this project?

    The new website needed to replicate certain functionality from our old site but improved upon. Certain technical functions needed to be more advanced and more intuitive for both the backend users (members portal) and the general public.

    This included enhanced cart settings and products, an indexable and searchable Knowledge Centre. Also, a redevelopment of the Find-A-Physio/Clinic functionality to allow members of the public to search for a physio. This needed to be integrated with Google Maps

    SOLUTION

    How did you select this vendor?

    Our CEO had previous experience working with Digital Echidna and therefore made the decision to work with them a simple one.

    Describe the project and the services they provided in detail.

    DE needed to take certain aspects of the old website and redesign the UX and the UI to complete the project. A redevelopment of the Find-A-Physio/Clinic has been an ongoing task since the new website launch and DE have continued to improve on this. They have provided us with options around solutions and have implemented these in a timely manner.

    The enhanced cart and products were a vital part of the website. DE has ensured that both the portal users and our staff members are able to easily manage, edit, deploy and archive items following internal PABC processes. They have made this process as seamless as possible taking into consideration our internal workflows and web development best practices

    What was the team composition?

    We have had a stable group of developers and project managers who have continuously been available for troubleshooting and technical support.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    The new look and feel of the website as well as the increased technical functionality have been extremely well received by staff members, portal users and general members of the public. We have noticed a significant shift in user behavior showing that these improvements have been much needed.

    How was project management arranged and how effective was it?

    The project management team has been extremely effective, supportive and receptive to needs and ideas. They have offered advice yet also made sure our needs and requirements were met.

    It took a little bit longer than expected to receive user manuals specific to our site but the team made sure they were available to answer and support technical queries. They are efficient and courteous.

    What did you find most impressive about this company?

    They have offered and continue to offer a high level of service and support. They have remained efficient and courteous throughout the whole project.

    Are there any areas for improvement?

    There were a few items mentioned in the proposal that we have had to ask for since the project went live. This had to do with a shift of staff members on our end needing these items.

    4.5
    Overall Score
    • 4.5 Scheduling
      ON TIME / DEADLINES
      DE are efficient and prioritize with care
    • 3.5 Cost
      Value / within estimates
      It is on the more expensive that other agencies
    • 4.5 Quality
      Service & deliverables
    • 4.0 NPS
      Willing to refer

    Web Design & Development for Academic Institution

    “We always understood what was happening technically, and nothing got lost in translation.”

    Quality: 
    5.0
    Schedule: 
    4.0
    Cost: 
    4.5
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Mar. 2019 - Ongoing
    Project summary: 

    Digital Echidna was contracted by a Canadian community college to redevelop their website. Using Drupal, they helped modernize the overall site while also creating a microsite focused on the school’s athletics.

    The Reviewer
     
    201-500 Employees
     
    Brandon, Canada
    Director of Public Affairs, Community College
     
    Verified
    The Review
    Feedback summary: 

    The firm was praised for creating a clear website that accurately represents the college to the wide range of audiences it serves. Users have said that the site fits the school’s image well. The client also appreciated the real-time communication about the project’s status through Google Sheets.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I work for a community college located in Manitoba. We have five campuses in the province that serve 3,600 full-time students and thousands of more part-time students. A lot of our education is in health, human services, trades, and technology. We grant certificates, diplomas, and postgraduate-level credentials as well.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Digital Echidna?

    Our website is our primary means of recruiting new students to the college. It was set as a project priority a few years out, so we knew that we would need to redevelop the platform. We needed to keep it fresh and current to keep us relevant in the market.

    SOLUTION

    What was the scope of their involvement?

    The overall experience was really good. Our business model is a little different than most, and they picked up on our many different audiences from the beginning. They helped us create a site that meets the needs of each individual group. Whether students, industries, governing bodies, or employers are using the site, they should be able to find the information they need. Their team helped us through that process. They worked to present the information nicely while communicating clearly. Their team used Drupal to create the site. 

    One of the main project focuses was a microsite for our athletics program. That was something fairly unique and new to our site. They spent a lot of time investing in the schedules, rosters, and overall look and feel of that subsite within the larger platform.

    What is the team composition?

    There was a pretty core team of three people. That included an account rep that changed staffing midway through the project, an account manager, and a lead developer. There were a few other designers and developers that were brought onto calls periodically. 

    How did you come to work with Digital Echidna?

    We put out an RFP for agencies in Canada to bid on. They have experience working with post-secondary institutions in Canada, so they seemed like a strong fit.

    How much have you invested with them?

    We’ve spent just under $100,000 CAD (approximately $76,000 USD).

    What is the status of this engagement?

    We awarded the project in March 2019, and the site went live in December 2019. Currently, we’re fine-tuning the site with them and have a one-year maintenance plan with them.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The achieved the goals that we were aiming for, providing us a site that looked and functioned well as well as clearly communicating our value add to key audiences like prospective students, current students, alumni, and donors. So far, people are feeling good about the look and feel of the site, providing us with positive feedback on how it functions. Users are always happy when they can browse the site on mobile, which they’ve been able to do easily.

    Additionally, people felt that the website was true to our visual identity and who we are as a college. The site is authentic to what we do as a school.

    How did Digital Echidna perform from a project management standpoint?

    We had weekly phone calls with their team to discuss their progress. In addition to our standing meetings, we had a series of Google Sheets that allowed us to make real-time updates on issues and bugs as they were continuing to build and refine it. 

    What did you find most impressive about them?

    Given my experience with other agencies, I appreciated their discipline in having weekly meetings. Sometimes, partners will let a few meetings shift over time. But, I think that our consistent communication was very important. Additionally, having a development lead being a part of our conversations was huge. We always understood what was happening technically, and nothing got lost in translation.

    Are there any areas they could improve?

    I can’t think of much. Toward the end, there was some pressure related to making sure we all the kinks worked out on time. Our team may have been more optimistic than we should’ve been. We could’ve put in a little more work on the planning end to avoid some of that last-minute pressure.

    Do you have any advice for potential customers?

    It’s important to get them the information that they need on a timely basis, so they can continue moving on their end. If they need answers from you, provide them quickly to ensure they stay on pace.

    4.5
    Overall Score They had the right attitude and discipline for a project of this size.
    • 4.0 Scheduling
      ON TIME / DEADLINES
      The timelines we agreed to were met for the most part.
    • 4.5 Cost
      Value / within estimates
      Their pricing was fair and transparent. They didn’t move away from our agreements.
    • 5.0 Quality
      Service & deliverables
      We were happy with the outcome because the work met what we asked for.
    • 5.0 NPS
      Willing to refer
      I’d would recommend them for web redesigns.

    Drupal Training for Large University Library

    "Our team was very pleased with the whole process."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Dec. 2018
    Project summary: 

    Digital Echidna provided training and planning for a university library as it transitioned from Drupal 7 to Drupal 8. The training course lasted for one week.

    The Reviewer
     
    201-500 Employees
     
    Tempe, Arizona
    Deborah Flitner
    Web Application Developer, Arizona State University Library
     
    Verified
    The Review
    Feedback summary: 

    Digital Echidna's efforts helped the client's team feel more confident and knowledgeable about Drupal 8. Communicative and flexible, they were very talented and clear in explaining module development and the new university site.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    We are the technology/support department for the university's library system. We develop the library website and associated resources. I am a Web Application Developer, Sr.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Digital Echidna?

    Training on Drupal 8 and planning for our site's Drupal 7 to 8 migration.

    What were your goals for this project?

    Enable the team to get a feel for how Drupal 8 has changed from Drupal 7 with the inclusion of Symfony as the backbone. Learn things to watch out for during migration and take advantage of the trainer's experience with Drupal 8 to discuss modules and processes.

    SOLUTION

    How did you select this vendor?

    We had hired Acquia to provide training and they maintain a pool of training companies to sub-contract. We were assigned to Digital Echidna.

    Describe the project and the services they provided in detail.

    A week of Drupal 8 immersion training including site building, theming, custom module development, migration, along with a review of our current site and modules.

    What was the team composition?

    Our entire team attended for the first day, which was basic Drupal 8 information. The developers attended for the entire week and more advanced topics. We also invited other developers from our department and other departments on campus to attend since our entire university uses Drupal. Our team: 2 web developers, UX designer, web services librarian. The total group size fluctuated but we had anywhere from 5-10 people.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    Our team feels much more confident about our site migration to Drupal 8 and our ability to migrate the content and create modules as needed.

    How was project management arranged and how effective was it?

    Their team was very communicative leading up to the training week and provided materials in advance to help everyone prepare by creating a local site to work on. They were very flexible when it came to scheduling and were willing to go above and beyond in the topics covered during training. Our team was very pleased with the whole process.

    What did you find most impressive about this company?

    Our trainer was incredibly knowledgeable. We were very impressed with her ability to explain concepts and teach us the basics of Object Oriented Programming. It was clear that she spoke from her own experience and knowledge of Drupal 8 rather than just regurgitating the packaged training material.

    Are there any areas for improvement?

    No. I was very happy with Digital Echidna. My only regret is that we didn't know that we could have approached them directly for training.

    5.0
    Overall Score These guys are the best!
    • 5.0 Scheduling
      ON TIME / DEADLINES
      Very flexible considering we had some scheduling issues on our end.
    • 5.0 Cost
      Value / within estimates
      Worth every penny.
    • 5.0 Quality
      Service & deliverables
      Fantastic training
    • 5.0 NPS
      Willing to refer
      I have already recommended them to other Drupal people on- and off-campus. I would not hesitate to recommend them or have them back for future work.

    Drupal 8 Development for Canadian Hospital

    “Even when we asked a lot of questions, they always made sure we were pleased.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    n/a
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Jan. - Jun. 2019
    Project summary: 

    Digital Echidna developed a Drupal 8 site for a hospital. Working in tandem with a design firm, they managed all the technical aspects of the project and supported the site’s launch.

    The Reviewer
     
    1,000 - 5,000 Employees
     
    Canada
    Suzanne Tanguay
    Web Content Specialist, North York General Hospital
     
    Verified
    The Review
    Feedback summary: 

    The launch went well, and Digital Echidna now supports the site in a maintenance role. They brought the site to life, and they were always willing to provide advice and explain the CMS. Their responsiveness and collaborative nature ensured a smooth process.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the web content specialist for corporate communications and public affairs at our hospital. I was closely involved in the design and launch of our new website.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Digital Echidna?

    We hired another company for the design, but they worked closely with Digital Echidna for the technical aspects, including the development.

    SOLUTION

    What was the scope of their involvement?

    After the designs were approved, we moved toward putting everything on the website. The other company did a lot of the migration, but Digital Echidna helped us set up all the CMS and taught us how to use Drupal. The site itself is built in Drupal8.

    What is the team composition?

    We work with an account manager, a project coordinator, and a web developer. We worked on the more technical aspects with the coordinator and the developer.

    How did you come to work with Digital Echidna?

    They partnered with our design firm, which is how we were introduced to them.

    How much have you invested with them?

    All of the funding went through the design company, so I’m not sure how much of that went to them.

    What is the status of this engagement?

    The project started around January 2019. We launched in June 2019, and we use them now for ongoing support.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The whole process went very smoothly. There were very few issues in the process, and they really brought the site to life. It’s a big website, but it runs well.

    How did Digital Echidna perform from a project management standpoint?

    They used a bug tracker where we could log issues, and they got back to me quickly whenever there was a problem. They helped us address our questions about Drupal, and they oversaw the project in the best way possible. As tasks were completed, we signed off on them and moved on.

    What did you find most impressive about them?

    They’re very helpful and responsive. Even when we asked a lot of questions, they always made sure we were pleased. They were always happy to provide advice, and we got the site up much faster than other hospitals who work with other developers. The collaboration was great, and we worked very well together. I wouldn’t hesitate to recommend them.

    Are there any areas they could improve?

    We worked within relatively tight timelines. In retrospect, we should have given them more time to prepare for launch, but that’s the only thing I can think of that could have improved.

    Do you have any advice for potential customers?

    Don’t be afraid to ask questions. The process is fairly straightforward, and I don’t have any other recommendations.

    5.0
    Overall Score They supported us and explained Drupal to us. We’re very happy with them.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      Everyone worked hard to meet our deadlines.
    • N/A Cost
      Value / within estimates
      The prices were reasonable, but I’m not sure how the costs broke down between the two agencies we worked with on this project.
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      I would definitely recommend them. They’re much more responsive than other companies we’ve worked with.

    Website Redesign & Accessibility Audit for Maritime College

    “They’re by far one of the most responsible web companies I’ve ever dealt with.”

    Quality: 
    4.0
    Schedule: 
    5.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    May 2018 - Ongoing
    Project summary: 

    Digital Echidna redesigned an outdated website, updating the platform to Drupal 8 and implementing mobile responsiveness. The agency also audited the website for compliance and ensured content quality. 

    The Reviewer
     
    51 - 200 Employees
     
    New York, New York
    Michael Mastromarino
    IT Project Manager, SUNY Maritime College
     
    Verified
    The Review
    Feedback summary: 

    Digital Echidna increased the site’s appeal and usability. The agency modernized the look and feel of the site. They were very responsive and offered excellent customer service. By efficiently providing quality deliverables, the team ensured further collaboration with the client.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    I work for SUNY Maritime College, a state university in New York. I’m the VIP project manager, so I’m involved in every project that has something to do with IT.

    OPPORTUNITY / CHALLENGE

    We needed to repair and modernize our website, which had an outdated UX and UI. 

    SOLUTION

    What was the scope of their involvement?

    Digital Echidna first sent us some templates for homepage design, and we went through 5 or 6 before finalizing one. They also updated the old platform to Drupal 8 and made it mobile-friendly with a responsive design. In addition, they performed a web audit to make sure our site was compliant with AODA and WCAG 2.0 AA. Not only did they look for compliance issues, but they also fixed broken links and grammatical errors.

    What is the team composition?

    I work with two people on a daily basis. Christine (Account Manager, Digital Echidna) and Jonathan (Support Manager, Digital Echidna) are the ones who regularly support me. For the larger aspects of the project, I engage with around 5–6 people.

    How did you come to work with Digital Echidna?

    It was a bidding process where we released an RFP and they responded through the New York State Contract Reporter. They won the project by scoring the highest in the system. Building the website was such a pleasant experience that we kept working with them after they were done.

    How much have you invested with them?

    We spent somewhere between $75,000–$80,000.

    What is the status of this engagement?

    We began in May 2018, and the website was completed in December of 2018. Our relationship is ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement? 

    I’ve never been disappointed with anything that they’ve produced. They’re quick to implement the desired fixes and to resolve any issue at hand. The website has updated features and functions, with an upgraded UX. We didn’t have anyone on staff that has the technical expertise to manage websites, so the team was extremely helpful. 

    How did Digital Echidna perform from a project management standpoint?

    They’re very responsive and ask a lot of questions, which I really appreciate. We have a weekly phone call to touch base during the active project times. Otherwise, we stay in touch through email and are pretty much in constant contact.

    What did you find most impressive about them?

    Digital Echidna is by far one of the most responsible web companies I’ve ever dealt with. Their customer service is excellent.

    Are there any areas they could improve?

    I really don’t think so. I haven’t had any negative experiences with them.

    Do you have any advice for potential customers?

    I think for any partnership, it’s important to stay in contact. If you don’t keep in touch, it’s going to be difficult for them to help you. The team does everything they can to keep the relationship going. 

    4.5
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.0 Cost
      Value / within estimates
    • 4.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Web Development for Government Agency

    “They're responsive, professional, and bring a lot of great expertise to the table.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Aug. 2018 - Ongoing
    Project summary: 

    Digital Echidna redeveloped a website on Drupal, providing some input on design.

    The Reviewer
     
    1,000 - 5,000 Employees
     
    Canada
    Manager of Web Services, Government Agency
     
    Verified
    The Review
    Feedback summary: 

    Digital Echidna provides high-quality, fast development services, as well as valuable web design input. Their team is also very accommodating, remaining flexible to any rapid changes on the client end while maintaining a proactive, positive attitude. 

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I'm the manager of web services for a government agency.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Digital Echidna?

    We needed a complete overhaul of our website, which was outdated and unsustainable. We wanted to ensure our website provided sufficient information to meet the public's needs and reduce call volume. 

    SOLUTION

    What was the scope of their involvement?

    Digital Echidna did a lot of research around our target audience to better understand the customer experience and any touch points that needed to be addressed on the website. They then built the site on Drupal and provided input on design, but our in-house team did most of the layout. 

    What is the team composition? 

    We mainly work with a project manager, account manager, and a UX analyst.

    How did you come to work with Digital Echidna?

    As a government agency, we have to conduct an RFP and rigorous consideration process. Digital Echidna impressed us the most out of all the vendors that submitted proposals. 

    What is the status of this engagement?

    We started working with them in August 2018 and launched the site by March, but they continue to provide support and work on other development projects as needed. 

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We're very happy with the site Digital Echidna built overall. People are able to find what they're looking for more easily and our search function is finally working properly. We're also getting fewer calls and emails from visitors having issues, which is a good sign the site achieved our goals. 

    How did Digital Echidna perform from a project management standpoint?

    They're incredibly responsive. We've met a few times in person, but we mostly hold meetings over Zoom so we can share our screens and collaborate. 

    What did you find most impressive about them?

    They're responsive, professional, and bring a lot of great expertise to the table. They're also flexible about any changes that come up on our end, while maintaining a great attitude. 

    Are there any areas they could improve?

    No. They've been amazing to work with. 

    Do you have any advice for potential customers?

    Not really–just let them do what they do best. 

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Web Development for Two Government Municipalities

    "Digital Echidna is able to get what we had in our minds down on paper and then out into the world."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Jun 2017 - Ongoing
    Project summary: 

    Digital Echidna is developing and designing two new websites for government municipalities. Key features include a Drupal 8 CMS and a visually appealing layout of information.

    The Reviewer
     
    201-500 Employees
     
    Canada
    Business System Analyst, Government Administration
     
    Verified
    The Review
    Feedback summary: 

    Still pre-launch, the working sites have received positive feedback from key external stakeholders. Digital Echidna keeps the project moving through constant communication and status updates. The ability to turn conflicting feedback into implementable, on-time deliverables are hallmarks of their work.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there. 

    I work for a municipal government in Canada as a business systems analyst.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Digital Echidna? 

    Digital Echidna is helping us develop two new websites for municipalities that we represent. 

    SOLUTION

    What was the scope of their involvement? 

    Digital Echidna’s capacity is pretty much full scope. As analysts, they started by working with us to figure out what we wanted to do. Then they began creating the development of the structure of the new sites. They use Drupal 8 as a content management platform and Solr open-source enterprise-search platform. Those are being deployed on MySQL and a PHP backend server environment. 

    They’re also responsible for the graphic design and custom module development. Digital Echidna is creating visual features and functions for the sites. We required a specific kind of information layout. They developed a tool for one website that they were able to replicate on the other site as well. 

    What is the team composition?

    We work with three members of their team, including a project coordinator, a business analyst, and a technical analyst.

    How did you come to work with Digital Echidna? 

    As a governmental entity, we had to go through a procurement process. We’re required to tender for the job if it's over a certain amount. We started by defining our requirements and the budget. That information is described in an RFP document that we placed on our public website and distributed through bidding websites.

    Any private sector companies could bid on the jobs. They’re required to tell us how they would approach the job and what kind of solution they would implement. Then we sat down as a committee to rate each company on a scoring criteria that was publicly disclosed on the RFP. We also interviewed a number of applicants. Digital Echidna won the contracts by scoring the highest for the value indicators in the RFP. 

    How much have you invested with them?

    I believe we spent around $50,000 CAD (approximately $37,200 USD).

    What is the status of this engagement? 

    The relationship began in June 2017, and it’s still ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement? 

    So far, everything has been great. The websites haven't gone live yet, but we're within a few weeks of launch. The sites are working. The tools that we requested are in place. The functionality, the look, and the content of the sites are solid. We did a feedback loop to test what the end user thinks of the experience, and they’re very happy. 

    How did Digital Echidna perform from a project management standpoint? 

    Digital Echidna is so consistent with their project management. We have a call scheduled once a week as a catch-up. We had frequent face-to-face meetings in the beginning. Now if we do need to meet them, we gave them a weeks’ notice, and they come out to the client location. Most of the correspondence is done over email, and they usually respond within a day or two. If needed, an email question may get escalated to the technical team or designers. They recently started using Airtable for task management and bug tracking. 

    We came up with a timeline that was realistic for everybody. Digital Echidna is cooperative and flexible, and they’re on track to meet all deadlines. We haven't had any real problems. If any little issues start to bubble up, they address them quickly. It’s been a smooth process and positive experience.

    What did you find most impressive about them? 

    It’s challenging to go from zero to two fully-complete websites. Digital Echidna is able to get what we had in our minds down on paper and then out into the world. It's not easy to get everybody to come to a consensus on a final product, especially when you have many stakeholders at the table who want different things and come with different expectations. Digital Echidna’s strength is their ability to serve as project managers and lead the process. In addition, the final products are solid, stable, and modern. 

    Are there any areas they could improve? 

    One area that’s been difficult has been the content strategy. Digital Echidna might assume that the client knows how to set up content for migration and determine a new structure. As a facilitator, they could play a stronger role in that process. It would be helpful if they would create a framework to walk the client through that transition to a new website. 

    Do you have any advice for potential customers? 

    If you've never been through this process, you may not realize how in-depth your role will be. You have to invest time and energy. Digital Echidna can’t do everything for you, so don’t go in with that expectation. You're going to have to give them information, especially when it comes to content management. Knowing that in advance would be quite helpful.

    5.0
    Overall Score They've done very well.
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Enterprise Website Development for Grill Manufacturer

    “They own up to their mistakes and provide clear explanations for the decisions they make.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.5
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    April 2018 - Ongoing
    Project summary: 

    Digital Echidna is consolidating about 30 different websites for various products into one enterprise-level site, integrating features like a search functionality, dealer locator, and translation service.

    The Reviewer
     
    1,001-5,000 Employees
     
    Ontario, Canada
    Justin Spray
    Digital Marketing Manager, Napoleon Group of Companies
     
    Verified
    The Review
    Feedback summary: 

    Digital Echidna is communicative and has a transparent workflow. They do excellent work at a reasonable price and are skilled in their field. The website is fast, hasn’t had any downtime, and won an award for best consumer goods website.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the digital marketing manager for Napoleon, a manufacturer of grills, fireplaces, and HVAC products.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Digital Echidna?

    We have numerous products that are sold in multiple countries, which led to having about 30 different websites for the Napoleon brand. We wanted to consolidate all of those sites into one enterprise-level product so that content was accurate and easy to manage.

    SOLUTION

    What was the scope of their involvement?

    Phase 1 was to build out the multi-language and multi-regional framework for our grills section of the website. Digital Echidna built a template that can be used for our grills, fireplaces, and HVAC products. The latter two products are still isolated from the new platform, but the grills are now within the new site. The site is in Acquia cloud and built in Drupal 8.

    Because we’re a premium product, Digital Echidna incorporated powerful imagery on our product pages, which are heavy with content. They integrated it with our pin system, so we’re able to make content changes in one single source and have that reflected across multiple regions and languages at the same time. They put in a solr search functionality, which is quick and efficient. The site also has a custom-built dealer locator, which shows users where they can buy the product within the product details.

    For the translation services, we partnered with Lingotek. We put in the English content, and their technology translates it into the desired languages. However, we’ve had some issues with the service, but that’s not Digital Echidna’s fault.

    What is the team composition?

    We work with an account manager, project manager, and lead developer. They have other team members, but we don’t interact with them on a regular basis.

    How did you come to work with Digital Echidna?

    After deciding we wanted to update our website, we began looking for agencies that worked in Acquia Cloud. The company provided a few recommended partners, which we spoke to and reviewed on Clutch. Digital Echidna was located nearby, met our requirements, and had a good quote, so we hired them.

    What is the status of this engagement?

    We partnered in April 2018, and the work is ongoing. 

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Our first region was delivered on time, but it had some functionality issues. However, pages load quickly, and we haven’t had any downtime. We even won an award for best consumer goods website. So far, we’re satisfied with their work.

    How did Digital Echidna perform from a project management standpoint?

    We work almost daily with them, tweaking and improving different components of the project. We have weekly conference calls with their team, and they’ve maintained open communication. We always know what’s going on, and they quickly respond to any concerns. The project manager is extremely detailed and takes great notes.

    What did you find most impressive about them?

    They’re communicative and honest. They own up to their mistakes and provide clear explanations for the decisions they make.

    Are there any areas they could improve?

    We could’ve done a better job at more clearly outlining the initial scope of work. However, we’ve learned from our mistake and now provide much more specific instructions and expectations.

    4.5
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.5 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Drupal Migration for University Website

    "They’re clearly knowledgeable in their space, and they’ve been able to answer all of our questions easily."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Jun. 2018 - Ongoing
    Project summary: 

    Digital Echidna developed a new Drupal website and organized a substantial data migration for a social work education program. They built the site to host all course information and track student progress.

    The Reviewer
     
    10,001+ Employees
     
    Seattle, Washington
    Technical Project Manager, University of Washington
     
    Verified
    The Review
    Feedback summary: 

    Despite some miscommunication regarding the team composition, Digital Echidna successfully delivered a faster and more visually impressive website. In addition to exhibiting a mastery of the industry, they are patient and responsive, making them an ideal remote development partner.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I am a technical project manager at the University of Washington.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Digital Echidna?

    We hired Digital Echidna to create a new website and coordinate a data migration initiative for the University of Washington’s School of Social Work. The site is for all state-employed social workers who are continuing their education and for foster care parents trying to receive licenses. We needed a more robust website to display all of the education options available to those groups.

    SOLUTION

    What was the scope of their involvement?

    Digital Echidna transferred all of the information and content for our existing website over to a new Drupal website, which they then began building out to showcase all of the course options for students—including in-class opportunities, online classes, and webinars. Digital Echidna also built the site to be able to track users’ progress toward foster parent certification.

    What is the team composition?

    We've primarily worked with Luke (Support Development Manager, Digital Echidna), Robert (Web Developer, Digital Echidna), and Jonathan (Support Manager, Digital Echidna).

    How did you come to work with Digital Echidna?

    Our university has a master list of vendors that we are permitted to use. From that list, we interviewed three firms, and we determined that Digital Echidna was the best fit for our project.

    How much have you invested with them?

    We’ve spent between $50,000–$200,000 so far.

    What is the status of this engagement?

    Our engagement began in June 2018 and remains ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Digital Echidna performed the data migration early in our engagement, and they helped us launch the new website in January 2019. The feedback we’ve received so far centers on the site’s improved speed and organization, so we’re very pleased with the outcome so far.

    How did Digital Echidna perform from a project management standpoint?

    Overall, we have communicated really well despite working across time zones. Our one hiccup occurred when Digital Echidna brought a project manager to a few of our stand-ups, but they didn’t tell us that beforehand. We weren’t comfortable with their project manager’s presence in our meetings, so Digital Echidna removed them from the team.

    What did you find most impressive about them?

    They’re clearly knowledgeable in their space, and they’ve been able to answer all of our questions easily. We also appreciate how patient they’ve been with us throughout the engagement.

    Are there any areas they could improve?

    In addition to our project manager miscommunication, we could have benefitted from a more detailed explanation of their team composition. We were under the impression for quite a while that Andrew (Owner, Digital Echidna) would be one of our engineers, but that didn’t turn out to be the case.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Development Support for Drupal Consultancy

    "I appreciate their willingness to learn and adapt to a different methodology and the way we work."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Aug. 2018 - Ongoing
    Project summary: 

    Digital Echidna provides staff augmentation during a Drupal replatforming initiative for a third party. They offer web development assistance and work to salvage code left in ruin by a previous vendor.

    The Reviewer
     
    1-10 Employees
     
    Canada
    Aaron McGowan
    Owner, McGowan Digital Group Inc.
     
    Verified
    The Review
    Feedback summary: 

    Digital Echidna has proven to be a skilled and reliable support partner, resulting in multiple extensions of the engagement. The team contributes valuable development insight and has adapted to internal workflows. They strive to deliver high-quality work in accordance with project timelines.  

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I am the owner of McGowan Digital Group Inc. We are a specialized Drupal consultancy helping large organizations with their enterprise CMS solutions.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Digital Echidna?

    I’ve hired Digital Echidna to assist with a replatforming initiative for one of my clients.

    SOLUTION

    What was the scope of their involvement?

    My client worked with another vendor before me and attempted to do what we are now doing—replatforming their Drupal website—but that engagement went poorly. I’ve been hired to pick up where that vendor left off and correct the mistakes they left behind.

    For the first three months of our partnership, Digital Echidna assisted with ongoing development from a site-building perspective. Since then, their resources have primarily helped with frontend architecture and implementation for the replatforming project. The challenging part of their work is weeding through the technical debt and continuing to maintain legacy code and libraries the previous vendor built. Further, they’ve helped set the best practices and the direction in which implementation occurs.

    What is the team composition?

    At the beginning of the engagement, we were working with two developers. After three months, my client's priorities shifted, and we scaled down to only one resource from Digital Echidna.

    How did you come to work with Digital Echidna?

    I initially found them about 10 years ago, and I also worked for Digital Echidna at one point in time. With my knowledge of Andrew and the team he strives to build, it was a no-brainer to reach out to see if they were able to assist.

    How much have you invested with them?

    We’ve spent about $160,000 so far.

    What is the status of this engagement?

    Our engagement began in August 2018 and remains ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Internally, I’ve enjoyed having Digital Echidna on board to fill the role of at least one full-time employee without having to train them personally. From a delivery perspective, they’ve been fantastic. My client is absolutely thrilled. The initial engagement was only going to be for three months, but the client has renewed the additional resource funding two other times, and there is potential for a third time in the coming months.

    How did Digital Echidna perform from a project management standpoint?

    We’ve had no issues. My client or I handle the project management duties, but the Digital Echidna team is engaged during our stand-up meetings, scrums, and sprint planning sessions.  

    What did you find most impressive about them?

    I appreciate their willingness to learn and adapt to a different methodology and the way we work. They have stepped out of their comfort zone, and they deliver high-quality work on time.  

    Are there any areas they could improve?

    No, I think they’re doing a fantastic job.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer