Diadraw Ltd.

BACKGROUND

Please describe your company and position.

I am the Project manager for IT projects of Pension Fund-Future JSC

Describe what your company does in a single sentence.

We are  "PENSION ASSURANCE COMPANY - FUTURE" JSC,  with net assets worth nearly 518 million BGN

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Diadraw Ltd. to accomplish?

• Overhaul of our app
• Personalization of clients portfolio, connectivity with Ministry of Interior and integration with digital signatures, to allow fully digital experience for our clients

SOLUTION

How did you find Diadraw Ltd.?

Referral

Why did you select Diadraw Ltd. over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Diadraw Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

2. Technical Scope:
The mobile application will be:

A hybrid application developed with React Native for iOS and Android platforms.
Aligned with the design of the existing mobile application currently available in AppStore and Google Play.
Include functionalities such as:Login with EGN and insurance number, or via a PIN code.
Welcome screens highlighting app benefits.
Details of active contracts and financial summaries.
Partner listings and individual partner details.
Club card with barcode and new card requests.
User profile editing.
Registration redirecting to the company’s web interface.
Language toggle between Bulgarian and English.
The Contractor will also handle publishing the app on AppStore and Google Play.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were the first and so far the only Pension Fund in Bulgaria with a mobile app, we continue to release new features and it is an ongoint partnership for us with Diadraw, as we continue to expand our digitial services. We have higher engagement with our clients, we attract more people from the 18-30 age bracket. Our integration with the Ministry of Interior and Evrotrust allows us to provide an all encompassing service without having to get our custormers to a physical location. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had intensive planning sessions, which is brilliant, as once most of what is to happen is neatly described and systematized we could easily prioritize and have a clear outline of how the development and release would unfold. With Hristo and Kaloyan we found a great rhythm and would communicate on the agreed upon channes. I had visibility of the rest of the team working on the project and i was grateful for their input.

What was your primary form of communication with Diadraw Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Diadraw approached unforeseen challenges with professionalism and efficiency, finding solutions quickly without compromising quality. The regulatory framework in which Pension Funds operate is very strict and there are constant nre rules, so Diadraw worked closely with us to make sure we are complient. 

Are there any areas for improvement or something Diadraw Ltd. could have done differently?

 The team at  Diadraw were proactive in suggesting innovative solutions and new  features and as we are not a terribly tech savy company (yet) sometimes we would have too much choice and take final decisions a bit slower.