Dev Sprouts

BACKGROUND

Please describe your company and position.

I am the COO of Woowup

Describe what your company does in a single sentence.

WoowUp is a CRM platform tailored for the retail industry, designed to optimize customer engagement through personalized marketing automation. It offers tools like segmentation, automated workflows, and omnichannel campaigns to increase customer loyalty and boost sales. 
WoowUp integrates seamlessly with various platforms, enabling real-time insights and analytics to improve business strategies. Its latest feature includes abandoned cart recovery via WhatsApp, enhancing customer re-engagement.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dev Sprouts to accomplish?

• Exceeded partner's expectations in delivering high-quality service
• Protected and enhanced partner's reputation with their client
• Maintained professional representation of partner's brand values
• Demonstrated technical expertise that reflected positively on partner's judgment
• Exceeded service level expectations
• Demonstrated capability to handle future referrals

SOLUTION

How did you find Dev Sprouts?

Referral

Why did you select Dev Sprouts over others?

• High ratings
• Pricing fit our budget

How many teammates from Dev Sprouts were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The service involved integrating an ERP database with WoowUp, incorporating an intermediate step for email validation, handled through an external platform. The team also implemented additional logic and algorithms, enhancing the solution’s robustness and innovation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Achieved 100% client satisfaction rating
• Received direct positive feedback from the client to our partner
• Zero escalated issues throughout project duration
• Client expressed interest in additional services through the partnership
• Strengthened partner's relationship with their client

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered everything on time and exceeded expectations.

What was your primary form of communication with Dev Sprouts?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The human quality and professional level

Are there any areas for improvement or something Dev Sprouts could have done differently?

No improvements needed.