Denovers

BACKGROUND

Please describe your company and position.

I am the Managing Director of an automotive innovation hub

Describe what your company does in a single sentence.

We are a dynamic innovation hub in the mobility space, dedicated to developing cutting-edge digital solutions that enhance sustainability, efficiency, and connectivity, driving the future of mobility beyond traditional automotive boundaries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Denovers to accomplish?

• We were looking for UI UX Designers to improve and enhance the UX and UI of our Mobile, Lity 2.0, by revamping its design and introducing some new features on the go. Denovers was our perfect choice as they offered a flexible on-the-go UX design as a service model. We brought them on board to manage our existing features and design new ones for our product.

SOLUTION

How did you find Denovers?

Online Search

Why did you select Denovers over others?

Referred to me

How many teammates from Denovers were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary objective was to refine and enhance the interface and user experience of our mobile app LITY and introduce new features. We wanted a one-click, smooth, intuitive application that even non-tech-savvy users can easily use. We focused on a meaningful design approach to enhance the product's overall UI and ensure the new features were highly functional and exceptionally designed. 

The key deliverables of the project included:

• A new onboarding for users that would allow them to enter the app without any login hassle. They had an option to sign up or log in later on.
• Rework of the existing virtual garage - where users could compare their regular driving behaviour between conventional cars and battery electric cars.
• A new feature called “Stations” was introduced in the app. This enabled users to see nearby charging stations live through the map. They could also plan their travel according to it.
• The permission flow was updated by only asking users permission where it was necessary instead of interfering with them while they were using the general features of the app, like exploring the marketplace.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The changes supported a significant boost in user adoption 
  • The drop off rate from download to key interaction within our app reduced from 51% to 14%
  • The 30 day retention rate increased to strong 11%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They directly dedicated a Product Designer who consistently collaborated with our team to ensure smooth communication and steady progress. He was the one working directly as well, so it was very convenient for us. For extra collaboration, other designers from Denovers including CEO were always available and were just one Slack text away. They were always responsive to our needs and delivered all milestones on time.

What was your primary form of communication with Denovers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep understanding of complex products, proactive collaboration, and ability to suggest meaningful improvements significantly enhanced our e-vehicle app. Despite being offshore, they ensured seamless communication with timezone overlaps and maintained an efficient, streamlined workflow.

Are there any areas for improvement or something Denovers could have done differently?

Our expectations were fully met.

BACKGROUND

Please describe your company and your position there.

I am the VP of Product Manager at ARIVE, a Quick Commerce company that helps our customers shop their favorite brand online with Fastest delivery at their doorstep in less than 2 hours

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Denovers?

Initially, we focused on Mobile App and we had our App up and running. We launched our webshop later on but it needed improvement in terms of Conversion optimization, UX, and UI. We were looking for someone who can help us in this domain.

SOLUTION

How did you select this vendor?

We were contacted by the Denovers team and we liked their Free trial idea. We started the Free Trial and got the chance to work with the Product Designer directly. We liked the output and hence decided to work with them.

Describe the project in detail and walk through the stages of the project.

The project revolved around upgrading our Webshop. We focused on setting up grid systems, introducing standard Breakpoints in the design system, improving responsiveness, and working on the new Home screen, Navbar, and Footer concepts. UX for Search and Filters was also included in the scope.

How many resources from the vendor's team worked with you, and what were their positions?

My team (product managers + one other designer) worked directly with the Product Designer at Denovers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've upgraded our initial version of the webshop to a standardized grid and responsive breakpoints and introduced a new navbar and search. This increased conversion and average order value in our webshop significantly (not allowed to share actual numbers here).

How effective was the workflow between your team and theirs?

The Product Designer from Denovers became part of our internal team. We used to have daily scrum meetings in the morning along with meetings with Engineers, QA, and CEO for Review. Hence the coordination was very good, and they were very responsive.

What did you find most impressive or unique about this company?

Quickly onboarded to our project and after a short time felt like working with internal team member.

Are there any areas for improvement or something they could have done differently?

Not many, due to the daily interaction we had tight feedback loops and the team discussed UX issues and questions on the spot together.