Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Our turnover for mid-2016 is up 5% from what it was last year, but the real impact has been in offering us the ability to add solutions and utilities which we didn't have before, like online finance, which was a great customer offering. We developed this solution with DCSL Software in conjunction with our finance provider, who provided the APIs.
We have voucher capabilities which we didn't have before. They enabled us more freedom for offering deals and promotional opportunities. We also accept PayPal transactions, which wasn't possible previously. Our mobile conversion rate has increased by 1%, as well as the mobile traffic in general. We offer a much better user experience than we did before. DCSL Software has given us the ability to utilize these extra functions, which wasn't possible in the past due to a lack of technical backup.
We've been able to implement our product package deals in a way that wasn't possible previously. We can group 5-6 products together on the backend, and price them as one item on the website. This works well on the back-office side, because the items come in as a single order, allowing us to pick and pack them together.
Another useful feature is competitor monitoring. We can always monitor competitor's sites in terms of pricing and product listings, which is a mainstay of e-commerce currently.
We're also working with Import.io, which is a US-based third party that can scan websites. DCSL Software has built us a custom-made price comparison and monitoring utility within the back-office, which is hooked into Import.io. This has helped us stay ahead of the curve.
How did DCSL Software perform from a project management standpoint?
We used a third-party tool recommended by DCSL Software for tracking issues, bugs, and changes, and allowing us to raise tickets. We used it quite a bit during prototyping and development. Aside from this, there was a lot of one-to-one contact with our lead architect, who managed our project and the developers. We also spent a lot of time in DCSL Software's office. Although they hadn't done this before, DCSL Software was keen to the idea, and it worked out very well. We've spent a lot of time sitting in their office next to the developers really honing our agile approach.
What did you find most impressive about DCSL Software?
We brought all the ideas to the table using a talented and experienced in-house team, but there were always technical problems with our previous supplier, not allowing us to get things done. With DCSL Software, the feeling is that we can do anything. They had a can-do attitude that was very refreshing.
Are there any areas DCSL Software could improve?
We've had a very big and fast-moving project. If we hadn't been working on-site with DCSL Software, it would have been difficult to stay abreast of all the changes happening. We were pushing to get things moving as quickly as possible and bypassed some of the testing that DCSL Software would have had, ideally. We ended up finding more bugs than would have normally occurred, as a result. If we hadn't worked with them face-to-face to such an extent, DCSL Software would have probably needed a bit more of a project management and feedback structure. I really can't fault them for this, given the pace and size of the work.