Award Winning Bespoke Software Development

Gold
VERIFIED

Founded in 1994, DCSL Software has grown to become one of the UK's most trusted Bespoke Software Development consultancies in the industry, dedicated to helping its clients create efficiency-driving operational software as well as products and apps for resale on a subscription basis.

 

As a certified Microsoft Gold Partner, ISO 9001/27001 accredited firm and officially recognised by Clutch as one of the UK’s top software consultancies, DCSL utilises its own proven software development processes for delivering successful projects. DCSL has won numerous prestigious awards such as the UK IT Industry Awards 2018, and is a finalist in two categories for the Lloyds Bank National Business Awards 2019, including Scale-up Business of the Year.

 

 
$50,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
1994
Show all +
London, United Kingdom
headquarters
other locations

Portfolio

Grant Management System for WaterAid

WaterAid is an international charity with a vision of a world where everyone, everywhere has safe water, toilets and hygiene. Since 1981, it has helped millions of the world’s poorest and most marginalised people access these vital human rights, expanding into 35 countries across Africa, Asia, the Pacific and Central America. The charity is headquartered in London, UK. DCSL Software built a fund, grant and donation management

system from the ground up. Now on its second iteration, DCSL has been a close partner to WaterAid throughout its engagement since 2016.

Augustus Martin transforms retail point-of-sale promotions for Tesco with major new lifecycle management system developed by DCSL Software

Augustus Martin is a leading UK print company, specialising in store-based customer promotional materials for major brands and retail giants such as Tesco.


When Tesco went out to the market in search of a solution to manage all of its point-of-sale materials more cohesively across the UK, it naturally pitched for the business. As Tesco’s largest PoS materials provider, Augustus Martin understood first-hand

the complexities the retail group wanted to bring under control. These included the need to improve end-to-end visibility of promotions; ensure campaign compliance across all stores; and track the effectiveness of campaigns, both as a whole and according to specific parameters. Tesco also wanted to make it easier for stores to liaise with individual Tesco business units, such as Tesco F&F clothing, Tesco Mobile and Tesco Books, about their in-store promotions and materials.


Augustus Martin found DCSL Software when searching the internet for reputable software development firms near London. The project ran for two years, at times involving up to 12 developers working on the system. “The project was challenging at times, as priorities changed, but DCSL managed extremely well – with plenty of resource and capacity,” Ashley Welsh, Group IT Director, says. “They were able to assign more people at very short notice, which was impressive.”Tesco is now live with the new system across its national business – spanning 3,000 Tesco stores, and 60,000 PoS fixtures. A comprehensive database contains details of everything that is happening across Tesco’s stores at any one time.


The early reaction to the system has exceeded all expectations. “At Tesco’s annual conference at Birmingham NEC, the head of retail described the system as ‘the best piece of software he’d ever introduced to retail’, and stores couldn’t wait to use it,” Ashley says.

Intuitive modern data input and access portal to streamline financial calculations & reporting globally at Berkshire Hathaway Reinsurance

Berkshire Hathaway Reinsurance Group underwrites excess-of-loss and quota-share reinsurance for property and casualty insurers and reinsurers. The company is part of the global Berkshire Hathaway insurance group headquartered in the US.

The company's existing system’s front-end, which teams use to manually enter policy and claims information, needed updating: it had originally been built in the 1990s using Visual Basic

6.0. To bring everything up to date and be able to roll out the same actuarial and financial reporting capabilities internationally, the company needed a new, modern web-based front end for the system, with strong database integration.

In the search for potential development partners in and around London, Mr Dooner, Chief Actuary, discovered DCSL Software. Its considerable experience of developing sophisticated database-linked web sites and intranet portals with easy-to-navigate front-ends was reflected in numerous client testimonials, suggesting that DCSL would be an ideal partner. An initial meeting with DCSL’s owner and the project manager confirmed this.

“It looks attractive and modern – more in keeping with the kinds of technology people use and enjoy in their own time – and it is very intuitive and responsive,” says Dooner. “The clean look and feel and ease of navigation are very impressive, which is down to the design. I had very high expectations and DCSL delivered. The project manager always came back to us very quickly after any change requests and was extremely accommodating. There was nothing DCSL couldn’t incorporate into the web engine: whatever we needed, they could do.”

“DCSL did a fantastic job, and were a pleasure to work with,” Mr Dooner concludes. “They’re clearly extremely competent at what they do, and have produced a system that is very clean, modern and built using very well-structured code. That’s a real sign of expertise.”

Smart IoT- and AI-enabled Remote Care Monitoring App for Karantis360 Allowing Dementia Sufferers & the Elderly to Stay in Their Own Homes

Karantis360 is a new startup, set up to help the families and carers of dementia patients and elderly people who wish to continue living in their own homes. The AI-enabled software keeps track of the vulnerable family member, learn their routines and how they varied across the days of the week, so that it could accurately detect and alert carers if something seemed amiss. Professional caregivers signing up to the system would

be required to log the kind of details families wanted to hear about every visit, and indicate that they had read and understood details of the individuals’ needs, interests and preferences before being able to proceed with a visit. All of this would offer families invaluable reassurance and transparency about the care they were providing, and become a service differentiator for care service providers.


Founder, Helen Dempster, set up a meeting with bespoke development company DCSL Software – a company already known to them.


“I walked into their offices with reams of paper and pictures of what I wanted,” she says. “DCSL were very responsive and incredibly helpful. They provided us with a sounding board for my ideas, and constructive advice and feedback about what was possible and how best to achieve it.”


DCSL Software, which specialises in realising companies’ digital and mobile ambitions using the latest software technologies and development techniques, created a usable web solution and mobile app in under 10 weeks. “It was incredible,” Helen says. “DCSL has experience of developing healthcare apps, which helped set the direction. That and their agile approach to development meant we could quickly see something and refine it to get to exactly what we wanted, working in two-weekly sprints.”


The Karantis360 app, which supports Android and iOS devices, is based on the IBM Watson AI-based analytics platform and hosted in IBM’s secure cloud. When professional caregivers log visits and provide information about the client’s current mood and state of wellbeing, they upload a photograph to support this: the AI-enabled app ‘reads’ this to detect whether the client is actually smiling. The app was built using the cross-platform Xamarin framework, alongside .NET Core for the business logic and web API, all coded with C#.


Norwegian start-up 100 Days disrupts leadership development field with digital best practice toolset from DCSL Software

100 Days is a new Norwegian start-up, founded to disrupt the organisational and leadership development field, via a bespoke suite of repeatable digital support tools. 


100 Days was founded to meet a gap in the market. International executive search findings have shown time and again that 40 per cent of executives failed to transition successfully into new management positions, at great cost to all

concerned. 


“We had a very clear idea of the content but not the technology, so we needed a partner that could provide us with the best possible advice,” Richard Taylor, co-founder, says.


Seeing that DCSL was now a 100-strong development company doing impressive and complex work across a diverse portfolio of projects, the company was keen to know more. DCSL’s development philosophy was impressive to 100 days: "We could see there was a great culture – highly collaborative, where no task is allowed to get stuck – and knew that we had found our partner...DCSL’s success record is based on its ability to deliver."


The toolkit includes videos, text, checklists, worksheets and questionnaires to prompt new managers to fulfil their potential quickly, and deliver quick wins along the way, so that within 100 days they are delivering positive results for the business. A menu system means managers can mix and match preparations and tasks, or systematically work through all the tools, depending on their needs.


DCSL’s contribution in taking the ELLA toolkit from vision to reality has been critical, Richard adds, confirming that the partnership will continue long into the future. As well as working on the next language versions and working on other updates over time, DCSL will develop new toolkits, starting with one designed to boost the impact of knowledge workers. “We hope to get this underway in 2020,” he says.


MiFID II Equity Broker Client Management System

Redburn is Europe’s largest independent equities broker, providing institutional investors such as investment banks and hedge funds with equity research and agency execution in Pan-European equity markets. 


Redburn’s clients pay for equity research out of the management fees they charge to their clients. In January 2018, the European Commission introduced new regulatory requirements under the Markets in

Financial Instruments Directive (MiFID) II, to increase transparency and trust around financial investments and increase protection for those investing. 


“We needed to industrialise our pricing methodology, and give more people secure and fast access to all the detail they needed in a user-friendly format,” explains Matthew Norman, Redburn’s Head of IT.


Redburn set out to find a reputable software development firm. When it came across DCSL Software online, it sounded like the perfect fit. "We liked their collaborative and agile approach to development, which is how we work internally,” he says. “We knew that the needs of our CRM team were likely to keep evolving and changing, so this was going to be important. DCSL also use the same sort of technologies that we do internally, so it was a great match. We liked their proposal and demo, and the price which was very competitive.”


The new company-wide pricing system has received impressive feedback for its accurate methodology and calculations, its look and feel, and its speed. “It helps that the users have been proactively involved the whole way through. It is critical to our pricing strategy, to our compliance with the new MiFID II regulation, and to our client relationships. We will use it to support all future negotiations, and to demonstrate to existing clients exactly how their money has been spent, giving them the visibility and detail they need to report back to their own clients.”


Reviews

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Custom Software Development for Employment Training

"They keep their promises and give accurate estimates of their scope of work."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2018 - Ongoing
Project summary: 

DCSL Software handled the full life cycle of development of a SaaS product, starting with wireframes and mock-ups and advancing through the upcoming launch.

The Reviewer
 
11-50 Employees
 
Norway
Richard Taylor
Co-Founder, 100 Days AS
 
Verified
The Review
Feedback summary: 

DCSL Software has successfully programmed more than 30 tools to build out the product. The team is responsive and honest, fostering a professional working atmosphere. DCSL Software has delivered brilliant UX designs, helping to increase pre-launch interest in the market.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of 100 Days AS, a support program for managers changing roles. There are no other such programs, so this is a world first.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

We needed to build a solution from scratch, something we had never done before. We needed a programmer who could help us in translating our ideas into tools on a screen.

SOLUTION

What was the scope of their involvement?

We have a good grip on the content and have developed a best practice process for the first 100 days for a manager changing roles. We understand what should happen at what point. The critical thing is to bring that alive so that each user can have an effortless experience in getting the tips, prompts, and nudges when they’re needed. DCSL Software has helped us in simply bringing this alive in the software.

DCSL Software has helped us create the overall architecture of our solution. They’ve programmed the 34 different tools that we have been able to describe but needed to be translated into software. They’ve helped us develop a customer admin system and a homepage to introduce the solution to the broader world. There’s very little integration with the customer’s IT-architecture. It’s a simple standalone SaaS product. They’ve helped us in terms of getting Vimeo to work on our platform, which is much more challenging than we expected.

We relied on DCSL Software to develop every aspect of this software, including wireframes and mock-ups. We’re not particularly technically savvy, and it’s essential for us to be able to trust their choices of which technical solutions are implemented. They keep us informed and tell us the options to help us choose.

What is the team composition?

There’s a scrum master that keeps everything rolling, but we don’t communicate with her. Mostly we interact with a solutions architect and a frontend programmer.

How did you come to work with DCSL Software?

One of our three founders has known the owner of DCSL Software for 20 years. We went to the U.K. to visit them, and we liked their development philosophy. We met their operations director, and we were impressed by how he nurtured and encouraged a cooperative culture so that no programmer would sit stuck for long before asking somebody else for help. They traditionally work with small and medium-sized businesses and startups, so they understand our size.

How much have you invested with them?

We have spent £120,000 (approximately $150,570 USD) so far.

What is the status of this engagement?

We started working together in November 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are in the middle of our final sprint. We’ll be launching in September in three countries. We’ve made three presales before the software has actually launched, so we have a massive interest in the market. DCSL Software has produced something with a modern look and feel. It has a good user experience for such a complex world—we have to summarize the journey of every type of manager. Making it as simple as possible is a challenge, but in cooperation with DCSL Software, we’ve done a good job.

How did DCSL Software perform from a project management standpoint?

Project management has been pretty seamless. We know who’s responsible for which decisions, and they keep track of their costs. They have productive presentations and demos of what’s been achieved in a sprint. We can see what the tasks are on a page that we share, so it’s easy to register issues and assign them to people on their team. The priorities are continually discussed.

Their response times are quick when we raise issues. They keep their promises and give accurate estimates of their scope of work. They’ve been pleasantly transparent.

What did you find most impressive about them?

They run the project highly professionally.

Are there any areas they could improve?

They are competent at creating graphics and UX designs, but they could be stronger.

Do you have any advice for potential customers?

You might want to have your own graphic designer rather than ask them because it’s not their core competence.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Development for Print Business

"Their ability to scale up resources at any given time is a clear strength."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2017 - 2019
Project summary: 

Using SQL, C#, Microsoft Azure and Kendo UI, DCSL Software designed and developed a software product to manage marketing campaigns and project bids for a third-party retail client of a printing company.

The Reviewer
 
51-200 Employees
 
United Kingdom
Group IT Director, Printing Company
 
Verified
The Review
Feedback summary: 

DCSL Software successfully delivered a product that is fit for purpose and meets the needs of clients. The team is organized and prompt to respond to all issues. They demonstrated extensive knowledge of relevant technologies and capably formed a staff to handle increased workloads.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the group IT director at a printing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

We entered into a partnership with one of the UK’s largest retailers to put together a piece of software that effectively managed their campaigns. We engaged DCSL Software to coordinate that development.

SOLUTION

What was the scope of their involvement?

DCSL Software’s team held a discovery session that allowed us to present our idea and decide on the technical capabilities required of the product. The software we had in mind would connect to other systems and transfer data through a series of APIs. In terms of functionality, the finished product would help our retail partner manage their campaigns and allow vendors to bid on specific projects. The software would also enable the marketing team to further track milestones and deadline dates, in addition to receiving alerts when tasks are not completed.

From a technical standpoint, DCSL Software served as the subject matter experts and was entirely responsible for the architecture of the system. They selected all of the technology for the build, which included SQL, C#, Microsoft Azure, and Kendo UI.

What is the team composition?

We worked with a project manager, 6–7 developers, and one product tester.

How did you come to work with DCSL Software?

The relationship with DCSL Software was in place by the time I joined the company, so I am unsure of the selection process.

How much have you invested with them?

We spent approximately £1,200,000 (approximately $1,522,000 USD).

What is the status of this engagement?

Our engagement spanned 2017–2019.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The result of their work is a scalable product that suits the needs of the customer. DCSL Software made suitable selections for the technology and overall functionality of the product. The head of retail at our partner company called it the best piece of software he’s ever introduced into the retail sector.

How did DCSL Software perform from a project management standpoint?

They were always able to add more resources to the project when needed, and they addressed all urgent issues promptly. We held two weekly meetings with them to critique their work and decide on the next steps.

What did you find most impressive about them?

Their ability to scale up resources at any given time is a clear strength. We’d sometimes have periods where we needed work to be expedited, and DCSL Software always managed to find somebody that could help with little downtime.

Are there any areas they could improve?

No, we had a successful engagement.

Do you have any advice for potential customers?

Make sure your requirements are clear to make sure the project goes as smoothly as possible.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Additional Development for Nonprofit Organization

“Their quality of work is good, and we haven’t run into any problems they can’t fix.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Nov. 2018 - Ongoing
Project summary: 

DCSL Software is building the third version of an internal system, making changes to the restricted income protocol. They work closely with the in-house team and collaborate on the project scope.

The Reviewer
 
1,001-5,000 Employees
 
London, United Kingdom
Rowland Roome
Compliance Lead, WaterAid Contracts
 
Verified
The Review
Feedback summary: 

DCSL Software has been a consistently reliable partner, adjusting to project changes and meeting expectations. They do high-quality work and are dedicated to accomplishing project goals, even working overtime to do so. The team is communicative and provides regular updates.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the compliance lead for WaterAid Contracts, a nonprofit that works in overseas development, especially with water sanitation and hygiene promotion.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

We’d already built two versions of our existing system with DCSL Software and wanted to build a third. We’d revamped our business process around restricted funding, so we needed to update the system to support that.

SOLUTION

What was the scope of their involvement?

Because DCSL Software was already familiar with the second version of our system, we used that as the baseline for our conversation. We then created a scope of work for updating the restricted income system for the new process. They built the prototype for the new system, which goes through a sequence of authorizations for signing on new opportunities, reviewing proposals, and agreeing to and reviewing contracts.

What is the team composition?

We work with a team of three people.

How did you come to work with DCSL Software?

They were hired before my time here.

How much have you invested with them?

We’ve spent $70,000.

What is the status of this engagement?

We started this project in November 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They understand what we want and meet those expectations. Their quality of work is good, and we haven’t run into any problems they can’t fix.

How did DCSL Software perform from a project management standpoint?

We have a good working relationship, and they’re highly responsive. Even when we submit change requests, they’re happy to work on the new scope. They work overtime, if needed, and we’re on track to hit our launch date goal. I have daily communication with the technical director and monthly meetings with a senior supervisor to make sure the project is going well.

What did you find most impressive about them?

They’re extremely committed to our project and doing the best job possible. So far, the partnership’s been flawless.

Are there any areas they could improve?

The beginning of the project was a bit rocky, but it got better. They were busy with another project, so their time was a bit constrained.

Do you have any advice for future clients of theirs?

Get to know them because it’ll make the partnership better.

4.5
Overall Score They delivered a high-quality product on time, and we're responsive to our needs.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They delivered on the original estimate.
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
    It depends on the scope of the project.

Custom Development for Insurance Company

"It has been a very collaborative process and they have been very engaged."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2018 - Feb. 2019
Project summary: 

DCSL Software built an admin portal and an end-user portal for a web application. Features include data mapping for medical information with associated PDF reports generated by a third party.

The Reviewer
 
51-200 Employees
 
United Kingdom
Director, Digital & Innovation
 
Verified
The Review
Feedback summary: 

The team has earned praise for their commitment to delivering a complex solution that adheres closely to internal expectations. DCSL Software is an accountable partner who provides frequent demos and iterates based on feedback.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the director of digital innovation for an insurance company. I oversee digital marketing as well as digital products for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

We needed them to develop a new web application that we will offer to clients as a value-added service. It is basically a little calculator which takes in some data inputs and also has a UI which allows clients to manage and adjust some of those inputs. The application is centered around health and wellness, and users can measure the likely impact of certain health and wellness programs in the workplace.

SOLUTION

What was the scope of their involvement?

Our application has a lot of complex assumptions and is based on actuarial calculations and data. We had quite a few sources of data, so DCSL Software had to build an admin portal and the main client portal, which is what the user sees. It wasn’t a straightforward task.

From the beginning, we had most of the calculations we wanted to do because they had already been done by a third-party consulting and actuarial company. DCSL Software translated that into a web application and also came up with a design so that it would be really easy to use and appealing for the end user. They also built an admin portal that we could use to manage the portal and data in the background.

When an employer logs into the app, they have a map. They offer things like medical and life insurance. They can see the countries where they have employees who are part of employee benefit programs.

They can select one of those countries and can download detailed reports about the levels of health and wellness in that country. The PDF report is prepared by a third party. After selecting the country, they have seven sliders that all relate to wellness programs, including a smoking cessation program, an exercise program, sleep, and healthy eating. It can also tell them the likely level of healthy behaviors for a given country.

There are a few buttons where they are able to adjust assumptions. For example, there are claims adjusted to the level of the country from the report, drawn from publicly available data from various reputable sources. They can also adjust it to their own claims. We have uploaded the medical claims we have received over the last couple of years for that country and workplace. It then gives them information that is more targeted to what they are experiencing in their workplace and not necessarily the whole country.

We initially took a couple of months to understand exactly how to do it because there were a few options. We had workshops and design discussions. We then had eight sprints, and each sprint was two weeks. It was a fairly long project, but we weren’t in a huge rush. We gave them the time they needed to get it right.

What is the team composition?

We had a software engineer, two developers including one for the map, and a project manager. We also had two designers that were involved.

How did you come to work with DCSL Software?

I believe we found them through a Google search. We came to them with a brief and had a couple of meetings to discuss the brief. They then came up with a proposal, including all the technology they would be using.

We had spoken to four companies about the brief. At least three of them pitched for it and we selected DCSL because they were the most engaged and they provided the most detailed technical proposal. They had a fairly straightforward approach in terms of how to bring it to life.

How much have you invested in them?

We spent approximately £50,000 Sterling (Approximately $65,229 USD).

What is the status of this engagement?

We worked on this project together from September 2018–February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are currently wrapping it up and upgrading the portal. The tool will be offered once it is upgraded, but internally we are quite happy with what we have. There are a couple of bugs and final things we need to address before we launch it.

Other companies we worked with in the past were much more focused on using pre-designed systems and platforms and then customizing them. This was the first time I’d worked with a fully bespoke application and I think they were quite good. They were very detailed and tried to understand exactly what we want. They did their best to deliver on the brief we have. It has been a very collaborative process and they have been very engaged.

How did DCSL Software perform from a project management standpoint?

The project manager wasn’t that involved, but the software engineer who was in charge of the project was very involved. He effectively served in a project management role. I think it was their choice to do it that way because it made it slightly easier. He understood exactly what we were doing.

They also have an account manager who calls me every other week to see how things are going. They are quite good in terms of having various points where they check if everything is going well and with different people so that we can assess any problems.

What did you find most impressive about them?

We were able to build a really good and collaborative process together. We have demos every two weeks, and besides the demos, we exchange emails and we have phone calls. They are very collaborative and responsive. If there is anything that isn’t working as it should, or if the requirements have to change slightly, they are quite responsive to that. They will let us know if they can do it, or if there will be an impact on time and cost. They have been very engaged throughout.

Are there any areas they could improve?

Their speed could improve, but it's also up to us to set that speed. If we were to complain or say that we wanted it delivered in less time, they would have put more developers on the project. They are actually doing that now in the project we are currently working on.

Potentially, it might be good to have a project manager that is a little more hands-on. At the same time, if the software engineer is doing that, it is fine. Sometimes, I feel that he might be taking too much on himself, so perhaps a dedicated project manager would make his job easier.

Do you have any advice for potential customers?

Make sure that you are very clear about what you are looking for. In general, have a very clear brief about what you are trying to achieve. Give clear timelines in terms of what the expected delivery date is, and whether it is a hard deadline or not.

Try to have DCSL Software set out a really good plan in terms of the sprints. It might take a little bit longer at the beginning to have a really accurate plan, so allow a few weeks.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    It did require a little bit of pushing from our side.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development of Risk Management Platform

“They're incredibly collaborative and looked out for our interests as the client.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 2018 - Apr. 2019
Project summary: 

DCSL Software provided development resources to help program a software solution for the aviation sector. The product automates a systems approach to pilot training and is compatible with API integrations.

The Reviewer
 
1-10 Employees
 
United Kingdom
Managing Director, Risk Management Platform
 
Verified
The Review
Feedback summary: 

DCSL Software delivered a sleek, secure, and user-friendly solution. The automated software enhanced efficiency by 75% while maintaining compliance with high-quality standards for an optimized ROI. Using an iterative, agile method, the team worked rapidly and integrated feedback flawlessly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the managing director of a consultancy that provides advice, guidance, and training for multiple high-risk industries, but predominately the aviation sector. Our flagship product is a training management system.

Our software helps companies and organizations manage potentially high-risk training safely and efficiently. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

The main business problem we saw across the aviation sector was overly complicated training processes. Teaching pilots to fly aircraft such as a Boeing 747 demands a huge amount of time, effort, and money. Even once they're qualified, keeping them safe and up to date involves extensive requirements and continued training. 

We wanted to create a straightforward and efficient training solution to help aviation-related organizations retain staff and improve employees’ efficacy on the job. 

SOLUTION

What was the scope of their involvement?

DCSL Software conducted a full scoping study to understand our requirements and came back with a proposal that detailed how they would deliver the program step-by-step. Once we agreed upon the contract and got started, they used a very agile and iterative process. They kept us involved the whole way through. 

The team helped us develop software to facilitates the incredibly complicated and expensive process of training pilots. Following a set procedure, it automates a systems approach to training methodology for aviation. We have the option to add integrations for APIs and compliance in the future. 

What is the team composition? 

The team DCSL Software assigned to our project included four developers and a project manager.  

How did you come to work with DCSL Software?

We scouted companies near us in the south of England that could support our development work. Of the three options we shortlisted and interviewed, we chose DCSL Software based on their track record and their staff's technical skills. 

How much have you invested with them?

We spent about £200,000 (approximately $260,000 USD). 

What is the status of this engagement?

My company first contacted DCSL Software before I came on board, but the project started properly in October 2018. We actually just finished in April 2019 and will sign off next week after completing the bug fixes. Going forward, we plan to continue using them in the future for additional development work. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Companies in the aviation sector can use our software to optimize training within the available time and budget while ensuring that pilots become as skilled as possible. 

Now that the product is finished, we've seen some useful metrics that indicate success from the customer experience perspective. 

On average, our automated process saves clients 75 percent of the hours it takes to manage a training system manually. Using our software, they can manage, assess, and evaluate their training systems. Accomplishing these tasks in a quarter of the time offers the best return on their allocated time and investment.

DCSL Software delivered high-quality code and created reliable functionality. The UX they designed is incredibly intuitive, and the design has a nice, clean feel to it. Our customers have expressed that using our product is quite nice.

How did DCSL Software perform from a project management standpoint?

Using the agile methodology, DCSL Software worked with us in short sprints so we could quickly catch anything that went wrong and easily get back on the right track. They answered all our questions comprehensively. 

We had the same project manager the whole time. He was incredibly skilled and highly invested in making sure the program ran on time and met our requirements. We were very pleased with the product development process.  

DCSL Software regularly scheduled Skype calls and face-to-face meetings. We met in person bimonthly and had calls at least twice a week. Using a mix of remote communication and face-to-face-reviews worked quite well for us. 

What did you find most impressive about them?

Since DCSL Software has quite a big team, I was especially impressed by their flexibility. They could scale up or down in size and pulled in more resources whenever necessary to accommodate quick changes and meet tight deadlines. They always provided the expertise and people we needed. 

Are there any areas they could improve?

No, not really. DCSL Software had all the skills we needed and did a very good job.  The people on their team are friendly and easy to work with. They're incredibly collaborative and looked out for our interests as the client.   

Do you have any advice for potential customers?

Take advantage of the agile process DCSL Software uses. Stay in close touch with the project manager so you can maintain communication and understanding. 

If possible, work with the team face-to-face.  Meeting in person for review sessions in person was very helpful. We made the most traction when we worked in the same office, so I would advise future clients to take advantage of that option.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dashboard Demo Creation for Consultancy

"We never had the sense that they were operating outside their expertise."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2018 - Ongoing
Project summary: 

DCSL Software created a product demo version to showcase across multiple platforms. Services included UX and backend design and compatibility testing. The engagement is ongoing as the product continues to develop.

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Simon Babes
Managing Director, Movement Strategies Ltd
 
Verified
The Review
Feedback summary: 

The use of the finished demo version in a pitch led to the initial sale of a product license. Customers should expect an experienced partner capable of drawing on their expertise to deliver the ideal solution. Other strengths include meeting budgets and deadlines.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the managing director of Movement Strategies, a leading people movement consultancy. We’ve recently expanded our business from consulting to offering a product.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DCSL Software?

We wanted a demo version of our product to showcase to potential customers and partners.

What were your goals for this project?

The delivery needed to minimize the risks of our MVP development, while also looking polished enough to impress potential clients. We wanted a demo that could run on laptops and iPads. Our goal was to sell our first product license.

SOLUTION

How did you select this vendor?

They were recommended to us by Andy (NED, Movement Strategies), who is also a NED for DSCL Software. We were impressed by the initial scoping workshop they ran, so we decided to contract with them for the demo.

Describe the project and the services they provided in detail.

They did UX and backend design for the product, working to deliver a solution that would work efficiently across various platforms. Compatibility testing was a key part of the engagement.

What was the team composition?

We worked with Alexis (Technical Director, DCSL Software) and a development team, consisting of up to four people at times.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We sold our first product license using the demo that DCSL Software delivered in our sales pitch.

How was project management arranged and how effective was it?

Alexis managed the project throughout its term. They met deadlines and budget targets.

What did you find most impressive about this company?

They drew on their experience in previous projects to optimize our solution. We never had the sense that they were operating outside their expertise.

Are there any areas for improvement?

No, we’re completely satisfied.

5.0
Overall Score An excellent outcome delivered by a great team.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered on time.
  • 5.0 Cost
    Value / within estimates
    They delivered within the agreed budget.
  • 5.0 Quality
    Service & deliverables
    The quality of deliverables exceeded our expectations.
  • 5.0 NPS
    Willing to refer
    We would recommend them.

Web Development for Leisure Facility Platform

“The work they did on our APIs was critical to our success.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. - Dec. 2018
Project summary: 

DCSL Software built a site from scratch for a leisure trust. They constructed wireframes, developed the entire site, and added integral APIs, including direct debit payment options and a user sign-up process.

The Reviewer
 
1,001-5,000 Employees
 
London, United Kingdom
Keiron Butcher
CTO, Fusion Lifestyle
 
Verified
The Review
Feedback summary: 

Users increased by over 100%, and the development process ran smoothly. DCSL Software was very responsive and achieved important milestones within a month-long engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for Fusion Lifestyle, which is a leisure trust. I'm the CTO. We provide leisure management services for small or local councils, authorities, and trusts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

We wanted a sleek solution for our users to join online. We didn't have anything in place before their involvement.

SOLUTION

What was the scope of their involvement?

We met with them and built a specification document, then they did wireframing. Once that was complete, they built the website. We then had a testing phase before we launched. Any customer that wants to join our service can do so through the website. It’s a four-step process, which is much less complicated than our previous 15-step process. It allows customers to complete a direct debit and pay online, and there are a variety of membership options to choose from. They also integrated other important APIs into the site.

What is the team composition?

We had one point of contact who acted as our lead developer.

How did you come to work with DCSL Software?

They came to us through a recommendation from another company.

How much have you invested with them?

We spent about £15,000. (approximately $19,000 USD).

What is the status of this engagement?

We started working together in November 2018. It was a short engagement, and the project was finished that December.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We increased our users joining the site by over 100%. My colleagues agree that the process was slick and DCSL shone throughout. If there's ever a crash or a bug, they address the issues quickly.

How did DCSL Software perform from a project management standpoint?

We have a ticketing system in place and they perform very well as project managers. We communicated primarily through email. They're very responsive.

What did you find most impressive about them?

The work they did on our APIs was critical to our success.

Are there any areas they could improve?

No. This was a very short project and they achieved a lot within a month.

Do you have any advice for potential customers?

Email them. I highly recommend them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Bespoke Software Development for Health Platform

“They produced a platform that functions exactly as requested.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan 2018 - Ongoing
Project summary: 

DCSL Software built software from scratch, basing it on provided requirements. They finished the first version and initial testing. The next step is beta testing, and then they’ll manage hosting once it’s live.

The Reviewer
 
1-10 Employees
 
United Kingdom
Owner, Health Platform
 
Verified
The Review
Feedback summary: 

DCSL Software has clear communication and a transparent workflow. They’re flexible and adapt well to scope changes. The final product looks good and meets project expectations.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a health platform that shares consultants’ information across all the different places they work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

We’re a new business and needed someone to help develop our software.

SOLUTION

What was the scope of their involvement?

DCSL Software built our software from scratch, working from the concepts and parameters I provided. They collaborated with our internal team to create the product and make it as user friendly as possible. Instead of a medical practice having to learn about a consultant’s history through them, our software allows practices to share and track data amongst themselves. That means they get the whole picture of the consultant’s background, not just what they choose to share.

DCSL Software recently finished the software, and it’s been through the first round of bug testing. Within the next few months, we’ll start beta testing to work out any other issues. Once we’ve gone live, we plan on using DCSL Software for hosting and support.

What is the team composition?

We work with three people: a software developer and a senior and junior management member.

How did you come to work with DCSL Software?

We found them online. They were located nearby and had experience developing software for healthcare organizations, so we hired them.

How much have you invested with them?

We’ve spent between £50,000–£70,000 (approximately $64,800–$90,700 USD).

What is the status of this engagement?

We partnered in January 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They produced a platform that functions exactly as requested. It’s a forward-facing product that looks and works great.

How did DCSL Software perform from a project management standpoint?

We have regular meetings, and they keep me updated on progress. They happily address my concerns and collaborate with our team to optimize the partnership. We communicate via email and have face-to-face meetings as needed.

What did you find most impressive about them?

They respond well to change and adjust their workflows to make our platform as good as possible.

Are there any areas they could improve?

No.

Do you have any advice for future clients of theirs?

Stay engaged with the project so that the end product is actually what you want.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Bespoke Software Dev for Online Ordering Platform

“The speed and efficiency of our order processing has increased, and we’ve received positive feedback from users.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2016 - Ongoing
Project summary: 

DCSL Software developed an online ordering platform that prices out end users’ quotes, sends order information to the factory, and tracks production time. They also integrated Sage Accounts into the program.

The Reviewer
 
1-10 Employees
 
Bletchingley, United Kingdom
Business Development Manager, Richard Smythe
 
Verified
The Review
Feedback summary: 

DCSL Software built an effective product that meets project requirements. They communicate well and quickly fix any bugs or problems that pop up.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the business development manager for Richard Smythe Ltd., a fabricator of stone products such as kitchen and bathroom worktops and fireplaces.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

We needed a partner to streamline our fireplace ordering process.

SOLUTION

What was the scope of their involvement?

We gave DCSL Software a brief to create a software system that would transfer our order processing from handwritten to online. The program does all of the frontend pricing; whenever we receive an order or quote request, we put the information into the system, and it generates a price that we send to the client. They can then confirm their order, which transfers the information to the factory production line. There, workers use a barcode and scanning system that allows us to monitor where the pieces are in the production line. We can also generate invoices through the program because DCSL Software integrated Sage Accounts into the platform.

What is the team composition?

We work with two main developers.

How did you come to work with DCSL Software?

We found them online. We met face-to-face, and it went well, so we hired them.

What is the status of this engagement?

The partnership began in June 2016 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform works well and saves us lots of time. The speed and efficiency of our order processing has increased, and we’ve received positive feedback from users. If there are any bugs, they usually fix them within the same day.

How did DCSL Software perform from a project management standpoint?

We communicate via phone and email. If needed, we can meet in person.

What did you find most impressive about them?

The software is impressive and functions well.

Are there any areas they could improve?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • N/A Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Dev for Equity Research Broker

“They tackled the changing requirements without any difficulty and helped us achieve our goals.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Oct.2017 - Aug. 2018
Project summary: 

DCSL Software helped an equity research firm build a pricing methodology system to meet MiFID II regulations. They created a clean UI within an internal server to replace spreadsheets and existing data storage.

The Reviewer
 
51-200 Employees
 
London, United Kingdom
Head of IT Operations, Research Firm
 
Verified
The Review
Feedback summary: 

The UX is attractive, fast, and efficient. DCSL Software was very involved with the CRM team and met all the requirements. Though reporting had a difficult start, they were always willing to escalate issues and solve problems.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a large, independent equity research firm. Our clients include investment banks, hedge funds, and other investment firms. I am the head of IT and look after all our global technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

At the beginning of 2018, there was a huge regulatory change in Europe called MiFID II. It effects how firms like ours are paid. We needed to set up a transparent pricing structure and methodology that would fuel our client negotiations and comply with the new regulations. We didn’t have an internal development team and needed an outsourced partner.

SOLUTION

What was the scope of their involvement?

They built a system to hold our pricing methodology. It has different levels of access and can be used by all our client-facing staff through the frontend. They helped us transfer our internal spreadsheets into something more technologically robust and shareable. They then helped us phase it, build it, test it, and deploy it.

We had to be reasonably prescriptive with internal hosting. We didn’t want a cloud-based system and already had some SQL servers and remote installation services at our disposal. It needed to link to our customer relationship management (CRM) system and support client phone calls. The CRM system is our nexus of client information. It pulls data to fuel the calculation process for pricing.

We also needed a clean UI that could display as much data as possible in a single, uncluttered screen. They put a lot of work into the design for that and we ended up with a top half that is filled with big headlines, figures, and numbers, while the bottom half is tabbed and set up to capture discreet information. Some people use it to consume information, others to input information, and still others to do both.

What is the team composition?

We had a project manager and at least three technical resources. I’m not sure of the exact team size, but it was definitely between 4–6 individuals.

How did you come to work with DCSL Software?

We were looking for a development company near London, but outside the city to save on cost. We gave them our specifications and had a conversation about the scope and pricing for the project. They submitted a proposal and we went through a couple of workshops with them. They are an agile software development company, which was ideal for the changing requirements we faced. We liked what they offered and decided to use them.

How much have you invested with them?

We’ve spent around £150,000 (approximately $191,000 USD).

What is the status of this engagement?

We started around October 2017 and just went live in August 2018. They’re still working with us to make changes and provide maintenance and support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were very involved with our CRM team, who are the real stakeholders in this project. They met all our requirements and built what we wanted. The new regulations changed a lot but they were willing to be fluid and get the project done. We were happy to work with an agile team who could work outside of a concrete requirements document and help us work out our needs and the technological capabilities. The user experience looks good and is fast and efficient.

How did DCSL Software perform from a project management standpoint?

They did well eventually. We had some issues at the start while we were establishing our reporting expectations. They admitted to some of their shortcomings and made changes. They took our feedback and we ultimately got what we wanted.

Their technical directors are always available and we could even talk to the owner. They were always willing to escalate issues and solve problems. They use an online tool to log bugs and figure them out. They’re also available via email and regularly came to our office every other week.

What did you find most impressive about them?

They offer a very good value for the money. Their general approach is strong and they produced what we wanted. They tackled the changing requirements without any difficulty and helped us achieve our goals. They also helped determine what we wanted to do within our limited budget and schedule. We had a lot of things we wanted to accomplish but they helped us prioritize.

Are there any areas they could improve?

The only issues we had were with project management and the organization of the project. They improved those issues and were a lot better by the end.

Do you have any advice for potential customers?

Be completely clear about the areas of responsibility between you and them, especially with regard to reporting, progress updates, and the breakdown of work. We expected more than they originally delivered, but they eventually got to where we needed them.

4.5
Overall Score We're pleased with the results but we needed to put a lot of effort into the project management at the outset.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They met every deadline we expected and dealt with changing requirements well.
  • 5.0 Cost
    Value / within estimates
    Even with additions we had along the way, they still charged less than the original estimates from other possible providers.
  • 4.5 Quality
    Service & deliverables
    We're very happy with the whole package they produced for us.
  • 4.5 NPS
    Willing to refer
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
United Kingdom
ID
4126477
Date of Formation
Dec 15, 2000
Last Updated
May 3, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
28
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
July 17, 2019