What was the scope of their involvement?
They built a system to hold our pricing methodology. It has different levels of access and can be used by all our client-facing staff through the frontend. They helped us transfer our internal spreadsheets into something more technologically robust and shareable. They then helped us phase it, build it, test it, and deploy it.
We had to be reasonably prescriptive with internal hosting. We didn’t want a cloud-based system and already had some SQL servers and remote installation services at our disposal. It needed to link to our customer relationship management (CRM) system and support client phone calls. The CRM system is our nexus of client information. It pulls data to fuel the calculation process for pricing.
We also needed a clean UI that could display as much data as possible in a single, uncluttered screen. They put a lot of work into the design for that and we ended up with a top half that is filled with big headlines, figures, and numbers, while the bottom half is tabbed and set up to capture discreet information. Some people use it to consume information, others to input information, and still others to do both.
What is the team composition?
We had a project manager and at least three technical resources. I’m not sure of the exact team size, but it was definitely between 4–6 individuals.
How did you come to work with DCSL Software?
We were looking for a development company near London, but outside the city to save on cost. We gave them our specifications and had a conversation about the scope and pricing for the project. They submitted a proposal and we went through a couple of workshops with them. They are an agile software development company, which was ideal for the changing requirements we faced. We liked what they offered and decided to use them.
How much have you invested with them?
We’ve spent around £150,000 (approximately $191,000 USD).
What is the status of this engagement?
We started around October 2017 and just went live in August 2018. They’re still working with us to make changes and provide maintenance and support.