Award Winning Bespoke Software Development

Gold
VERIFIED

Founded in 1994, DCSL Software has grown to become one of the UK's most trusted Bespoke Software Development consultancies in the industry, dedicated to helping its clients create efficiency-driving operational software as well as products and apps for resale on a subscription basis.

 

As a certified Microsoft Gold Partner, ISO 9001/27001 accredited firm and officially recognised by Clutch as one of the UK’s top software consultancies, DCSL utilises its own proven software development processes for delivering successful projects. DCSL has won numerous prestigious awards such as the UK IT Industry Awards 2018, and is a finalist in two categories for the Lloyds Bank National Business Awards 2019, including Scale-up Business of the Year.

 

 
$50,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
1994
Show all +
London, United Kingdom
headquarters
other locations

Portfolio

Digital-physical time planner Image

Digital-physical time planner

Bit Planner is a start up company combining the physical and digital world with a fun and easy to use concept. The idea is to take a physical, wall mounted board made of LEGO bricks to represent people, time and tasks, and automatically turn this into a digital calendar. DCSL’s software development team created a complex computer vision algorithm, enabling the Bit Planner app to detect a physical wall-mounted planning board, and
to ‘read’ and transfer details accurately to the digital representation. The project has been a huge success and is now in the next phase of development, with a "family" edition in the making. Watch this space!
Intuitive modern data input and access portal to streamline financial calculations & reporting globally at Berkshire Hathaway Reinsurance Image

Intuitive modern data input and access portal to streamline financial calculations & reporting globally at Berkshire Hathaway Reinsurance

Berkshire Hathaway Reinsurance Group underwrites excess-of-loss and quota-share reinsurance for property and casualty insurers and reinsurers. The company is part of the global Berkshire Hathaway insurance group headquartered in the US.

The company's existing system’s front-end, which teams use to manually enter policy and claims information, needed updating: it had originally been built in the 1990s using Visual Basic

6.0. To bring everything up to date and be able to roll out the same actuarial and financial reporting capabilities internationally, the company needed a new, modern web-based front end for the system, with strong database integration.

In the search for potential development partners in and around London, Mr Dooner, Chief Actuary, discovered DCSL Software. Its considerable experience of developing sophisticated database-linked web sites and intranet portals with easy-to-navigate front-ends was reflected in numerous client testimonials, suggesting that DCSL would be an ideal partner. An initial meeting with DCSL’s owner and the project manager confirmed this.

“It looks attractive and modern – more in keeping with the kinds of technology people use and enjoy in their own time – and it is very intuitive and responsive,” says Dooner. “The clean look and feel and ease of navigation are very impressive, which is down to the design. I had very high expectations and DCSL delivered. The project manager always came back to us very quickly after any change requests and was extremely accommodating. There was nothing DCSL couldn’t incorporate into the web engine: whatever we needed, they could do.”

“DCSL did a fantastic job, and were a pleasure to work with,” Mr Dooner concludes. “They’re clearly extremely competent at what they do, and have produced a system that is very clean, modern and built using very well-structured code. That’s a real sign of expertise.”

Smart IoT- and AI-enabled Remote Care Monitoring App for Karantis360 Allowing Dementia Sufferers & the Elderly to Stay in Their Own Homes Image

Smart IoT- and AI-enabled Remote Care Monitoring App for Karantis360 Allowing Dementia Sufferers & the Elderly to Stay in Their Own Homes

Karantis360 is a new startup, set up to help the families and carers of dementia patients and elderly people who wish to continue living in their own homes. The AI-enabled software keeps track of the vulnerable family member, learn their routines and how they varied across the days of the week, so that it could accurately detect and alert carers if something seemed amiss. Professional caregivers signing up to the system would

be required to log the kind of details families wanted to hear about every visit, and indicate that they had read and understood details of the individuals’ needs, interests and preferences before being able to proceed with a visit. All of this would offer families invaluable reassurance and transparency about the care they were providing, and become a service differentiator for care service providers.


Founder, Helen Dempster, set up a meeting with bespoke development company DCSL Software – a company already known to them.


“I walked into their offices with reams of paper and pictures of what I wanted,” she says. “DCSL were very responsive and incredibly helpful. They provided us with a sounding board for my ideas, and constructive advice and feedback about what was possible and how best to achieve it.”


DCSL Software, which specialises in realising companies’ digital and mobile ambitions using the latest software technologies and development techniques, created a usable web solution and mobile app in under 10 weeks. “It was incredible,” Helen says. “DCSL has experience of developing healthcare apps, which helped set the direction. That and their agile approach to development meant we could quickly see something and refine it to get to exactly what we wanted, working in two-weekly sprints.”


The Karantis360 app, which supports Android and iOS devices, is based on the IBM Watson AI-based analytics platform and hosted in IBM’s secure cloud. When professional caregivers log visits and provide information about the client’s current mood and state of wellbeing, they upload a photograph to support this: the AI-enabled app ‘reads’ this to detect whether the client is actually smiling. The app was built using the cross-platform Xamarin framework, alongside .NET Core for the business logic and web API, all coded with C#.


Norwegian start-up 100 Days disrupts leadership development field with digital best practice toolset from DCSL Software Image

Norwegian start-up 100 Days disrupts leadership development field with digital best practice toolset from DCSL Software

100 Days is a new Norwegian start-up, founded to disrupt the organisational and leadership development field, via a bespoke suite of repeatable digital support tools. 


100 Days was founded to meet a gap in the market. International executive search findings have shown time and again that 40 per cent of executives failed to transition successfully into new management positions, at great cost to all

concerned. 


“We had a very clear idea of the content but not the technology, so we needed a partner that could provide us with the best possible advice,” Richard Taylor, co-founder, says.


Seeing that DCSL was now a 100-strong development company doing impressive and complex work across a diverse portfolio of projects, the company was keen to know more. DCSL’s development philosophy was impressive to 100 days: "We could see there was a great culture – highly collaborative, where no task is allowed to get stuck – and knew that we had found our partner...DCSL’s success record is based on its ability to deliver."


The toolkit includes videos, text, checklists, worksheets and questionnaires to prompt new managers to fulfil their potential quickly, and deliver quick wins along the way, so that within 100 days they are delivering positive results for the business. A menu system means managers can mix and match preparations and tasks, or systematically work through all the tools, depending on their needs.


DCSL’s contribution in taking the ELLA toolkit from vision to reality has been critical, Richard adds, confirming that the partnership will continue long into the future. As well as working on the next language versions and working on other updates over time, DCSL will develop new toolkits, starting with one designed to boost the impact of knowledge workers. “We hope to get this underway in 2020,” he says.


MiFID II Equity Broker Client Management System Image

MiFID II Equity Broker Client Management System

Redburn is Europe’s largest independent equities broker, providing institutional investors such as investment banks and hedge funds with equity research and agency execution in Pan-European equity markets. 


Redburn’s clients pay for equity research out of the management fees they charge to their clients. In January 2018, the European Commission introduced new regulatory requirements under the Markets in

Financial Instruments Directive (MiFID) II, to increase transparency and trust around financial investments and increase protection for those investing. 


“We needed to industrialise our pricing methodology, and give more people secure and fast access to all the detail they needed in a user-friendly format,” explains Matthew Norman, Redburn’s Head of IT.


Redburn set out to find a reputable software development firm. When it came across DCSL Software online, it sounded like the perfect fit. "We liked their collaborative and agile approach to development, which is how we work internally,” he says. “We knew that the needs of our CRM team were likely to keep evolving and changing, so this was going to be important. DCSL also use the same sort of technologies that we do internally, so it was a great match. We liked their proposal and demo, and the price which was very competitive.”


The new company-wide pricing system has received impressive feedback for its accurate methodology and calculations, its look and feel, and its speed. “It helps that the users have been proactively involved the whole way through. It is critical to our pricing strategy, to our compliance with the new MiFID II regulation, and to our client relationships. We will use it to support all future negotiations, and to demonstrate to existing clients exactly how their money has been spent, giving them the visibility and detail they need to report back to their own clients.”


Grant Management System for WaterAid Image

Grant Management System for WaterAid

WaterAid is an international charity with a vision of a world where everyone, everywhere has safe water, toilets and hygiene. Since 1981, it has helped millions of the world’s poorest and most marginalised people access these vital human rights, expanding into 35 countries across Africa, Asia, the Pacific and Central America. The charity is headquartered in London, UK. DCSL Software built a fund, grant and donation management

system from the ground up. Now on its second iteration, DCSL has been a close partner to WaterAid throughout its engagement since 2016.

Reviews

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Web Dev & SI for Car Repair & Delivery Service

"With DCSL’s software, what used to be three people’s jobs can now be done by one person."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2018 – Oct. 2019
Project summary: 

DCSL Software developed a web-based business process system that integrates multiple external tools. The product includes a search function that can pull data from a vehicle records database.

The Reviewer
 
51-200 Employees
 
Elstree, United Kingdom
Marketing Manager, LCH
 
Verified
The Review
Feedback summary: 

The new system increased efficiency and streamlined multiple internal processes. Transparent and proactive, DCSL Software maintained a UAT website to easily receive feedback and quickly respond to issues. Customers can expect an innovative and dedicated partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

LCH is a luxury hired vehicle company based in the UK. We supply vehicles to customers who have contracts with Mercedes Benz, BMW, Rolls Royce, Audi, and a few other manufacturers. 

Over the past two years, we’ve extended into different areas of the automotive industry. We’re now the sole providers of the BMW iPerformance vehicle breakdown, covering all their plug-in electric vehicles. We also deal with Mercedes Benz Mini electric vehicles.

I’m the marketing manager of the company, and I sit on the senior management board within the company. I also deal with internal software development. I used to be the operations manager of the company, and I’m still involved with that department as well.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

We had about 50 cars when I started working with the company, and only about 12 people were working for us. Back then, we had one software, and it worked quite well for the scope of work and demand we had. As we got more contracts from manufacturers, our company grew very quickly. We have over 60 people on staff now.

Unfortunately, the software we had wasn’t scalable for the work we received, and we tried to adapt it by adding loads of different software, like Google Sheets, PDF tools, and calendars. At the time, we were working with a customer service agency for booking, and we’d have to use about eight different systems and duplicate a lot of work across them. With that manual duplication came plenty of human error, in addition to many lengthy processes.

We needed to combine all of this into one system that would serve multiple parts of the business, including sales, logistics, customer services, and finance. We wanted a single system that everyone could use.

SOLUTION

What was the scope of their involvement?

DCSL developed a web-based system for us that’s hosted on Azure. It has integrations with Google Maps and DVLA, which is a vehicle registration system in the UK that pulls the entire specs of a vehicle from the national record. The system has a postcode search and address integration features as well.

What is the team composition?

We had five people from DCSL working for us. Alfredo (Technical Architect, DCSL Software) was our main point of contact.

How did you come to work with DCSL Software?

We were working with another company initially, but the scope of the project was too big for them. After 6–8 months, they turned around and said they couldn’t deliver the project to us and refunded our money. It was a bit of a setback for us. 

 We started searching the market for a new provider and shortlisted three companies, including DCSL. Nick (Managing Director, DCSL Software) grasped what we wanted from our first meeting with him. He immediately had a solid grasp of what we did as a company and the kind of software that we needed. He also connected with our team on a personal level pretty quickly.

Nick also provided case studies of what they’d done, and we spoke with a few companies that had hired DCSL for software development. We did our own research outside of these conversations, and DCSL seemed to be the right fit. We were happy with the quotation and signed a contract from there.

How much have you invested with them?

The budget was for £200,000 (approximately $250,000 USD) but I think we paid £230,000 (approximately $300,000 USD) in total. The budget did increase, but that came about because of changes that we requested throughout the project.

What is the status of this engagement?

We started working with DCSL around May or June 2018, and we just finished the project last month. Now that we have an MVP, we’re planning to use them for more development. We’re hoping that this partnership will carry on for a few years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The impact’s been massive. As I said before, we used to have multiple systems in place, and maintaining that process while we grew as a company just wasn’t financially viable.

With DCSL’s software, what used to be three people’s jobs can now be done by one person. It’s done wonders for our efficiency, even from the financing and invoicing side. Those tasks were taking a lengthy amount of time, and now they’re being done automatically by the system. It has fundamentally changed the way we work.

The platform is also very reliable. We encountered a few bugs, and it took some time for the staff to get used to the new system, but once it was implemented and everyone got used to it, it worked fine. DCSL provides excellent support, as well. If there’s an issue that comes up, they’re quick to jump on it and get it fixed.

How did DCSL Software perform from a project management standpoint?

The communication was outstanding. We had two-week sprints, and, during those sprints, we spent a lot of time collaborating with the DCSL team. They provided us a rundown and brief of what they’d done at the end of each sprint, covering where we stood price-wise and what they were planning to do for the next sprint. 

We also had a web portal with them where we could test our system. We used this user acceptance testing (UAT) website throughout the development process and posted any bugs we came across. They would see the bugs we found and add them to their list of things to address. This workflow made it so that we didn’t need to keep having meetings and calls.

We kept all five members of our team in the loop with every communication. They’d always get back to us within an hour. It was also quite easy to get a hold of someone if we needed to speak on the phone.

What did you find most impressive about them?

They brought innovation to our system, whereas the previous companies we’d worked with operated strictly based on our directions. If we went to Alfredo with something, he’d also suggest things that would work better. He gave us ideas for how to streamline what we thought was already quite a streamlined platform. DCSL was great about narrowing that down for us.

Are there any areas they could improve?

No, they’ve been a brilliant company all around, and we’ve been really impressed by them. Alfredo, in particular, has been great all the way through. We’re happy to be using them, and we plan to stick with them for the next phases of development.

Do you have any advice for future clients of theirs?

Clients should make sure from day one that the developer understands what their company does. When Nick did the original quote, he came to us for a day or two and spent time with each department, watching what they did. I think that’s really beneficial because it helps you prepare for changes. 

We have to make sure that DCSL is aware of the changes that are happening at our company and that they have a full understanding of what we do as a company. For example, we might assume that they know how each feature will affect our work, but they’re not experts in our field and wouldn’t necessarily know to make those assumptions. We have to ensure that they fully understand what we do, including all of our internal processes.

5.0
Overall Score Everyone here who’s worked with DCSL will tell you that it’s been an awesome experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The timelines were always met.
  • 5.0 Cost
    Value / within estimates
    They always communicated with us when the cost needed to change. We definitely got out money’s worth from them.
  • 5.0 Quality
    Service & deliverables
    We got a brilliant product in the end. It’s clean and user-friendly.
  • 5.0 NPS
    Willing to refer
    We’re happy with everything. We’ll 100% refer them to someone else.

Web & Mobile Data-Brokering Tool for Medical Device Company

They had a varied team of very intelligent people who fundamentally grasped the structure of our technology.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2017 – Ongoing
Project summary: 

They developed a data-brokering dashboard tool to transfer procedural information from a medical device to the cloud. Working in an agile framework, the team built software to create a cloud-connected robot.

The Reviewer
 
10,001+ Employees
 
Watford, UK
Darren Wilson
Project Leader, Smith & Nephew
 
Verified
The Review
Feedback summary: 

DCSL Software has delivered invaluable dashboard software, which allows quick and easy access to procedural data for continuous product improvement and tracking of patient outcomes through clinical evidence. The dashboard will help ensure that profitability and competitive advantage is sustained.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a senior scientist working for the Orthopedics Research Technology and Innovation team at Smith & Nephew, a global medical device company that operates in multiple countries worldwide. I am the project leader for this UK grant-funded project.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

We wanted to develop a dashboard tool that could access, organize, and log case data associated with our NAVIO robotics system. This is a surgical system, endowed by robotics technology, which is used to implant orthopedic devices with increased precision and accuracy.

The procedural data accumulated by the NAVIO system during surgery (in CSV format) is difficult to interpret in its current format, and it usually resides in the laptop of a service engineer or field representative. Currently, there’s no centralized system on the internet that allows us to broker procedural data into the cloud. We retained the services of DCSL Software to design and build a data-brokering tool for both web and mobile users.

SOLUTION

What was the scope of their involvement?

For the first 3–6 months, DCSL Software worked to gain a fundamental understanding of the database structure and content associated with the NAVIO 7.0 case log file, which is the current version of the software that includes a new intuitive interface, expanded surgical preferences, and a streamlined workflow. It runs on JavaScript Object Notation (JSON)—a file structure that stores simple data structures and objects unique to the NAVIO robotic workflow. It arranges information in a series of schema, or tables, which is specific to a procedure, such as knee replacement surgery. Once they understood the fundamentals of the case log file (specifications, database tables, attributes, and relationships with the targeted user groups), they created storyboards to demonstrate how the web browser and mobile version of the CUMULUS app would interact with these targeted end-user groups.

We shared their web-browser version of the prototype dashboard with targeted orthopedic surgeons to conduct user analysis where we balanced customer satisfaction with the functionality of a given feature through paired questioning. Once we collected their feedback and supplied it to DCSL Software, they upgraded the dashboard with the suggested changes and then transitioned it to our product development team in Pittsburgh.  

We proceeded with the functional development of the mobile version of the dashboard, which was followed by UX/UI, taking into account our unique branding. They designed the CUMULUS so that it could be sold as an adjunct to our existing products.

It’s been two years since the project start, and we’re currently thinking about how the product can be deployed in the right type of cloud environment. We considered AWS, but we’ve finalized our decision to go with Azure as our service provider. We’re also looking at data visualization software, as well to help us create a more immersive experience for our users.

What is the team composition?

We had access to a diverse team of software architects and software developers to implement the UX/UI design work.

How did you come to work with DCSL Software?

We found utility in their background and expertise in Microsoft products. They’re a Microsoft-approved company.

How much have you invested with them?

The cost model is slightly complex because we don’t pay 100% for their services; they are part-funded by the UK government, with the remainder subsidized by Smith & Nephew. We are projected to spend roughly $317,000 by the end of the project.

What is the status of this engagement?

We began working together in November 2017, and the work is still ongoing. It is a three-year project that is due to end in November 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since the software allows us quick and easy access to procedural data that has been parsed from our robot to the cloud, we can better understand its impact on our patients. That, in turn, empowers us to access vast amounts of data in the future to help us continuously improve our products for our customers.  

Without the dashboard, we’re not able to generate timely clinical evidence reports, which are essential in keeping the robot on the market. DCSL Software's work will help us ensure that our products remain viable.

An increased understanding of the procedural data also means an increased likelihood of selling a premium-service package to our customers. The actual sales for the NAVIO system have increased over the last 2–3 years, which we hope to maintain with the future launch of the new software. The development of CUMULUS has also had a positive influence on research and development spending in the robotics team, a great side effect of the collaboration with DCSL Software. Both of these have secured the future success of the robotic platform technology.

How did perform from a project management standpoint?

I would give them a 9/10. We both agreed that the agile methodology was the right way to move forward. We used Microsoft tools for project management—Microsoft Project, Microsoft Teams, and Skype. Skype was an invaluable tool for sprint meetings and the site for our meetings.

We adopted an agile management methodology with DCSL Software that allowed us to use sprints to continuously focus on the development of the functional and UX/UI aspects of the product. We had frequent online meetings. We also utilized a software called Microsoft Sifter, which allowed our IT teams to log and review bugs in the software.

What did you find most impressive about them?

They had a varied team of very intelligent people who fundamentally grasped the structure of our technology at an early stage. Their familiarity, know-how, and expertise on the JSON index file structure has become an invaluable asset for us. It allows us to dial them into other NAVIO project opportunities in the future. They were able to absorb and understand the information at an early stage of our relationship.  

Are there any areas they could improve?

With the app that we’ve created, we’d like to take one step further to utilize AI/machine learning to develop an intelligent dashboard powered by machine learning algorithms. We want to explore the opportunity of using pattern and object recognition capabilities in the app, but this may put them on a steep learning curve. 

This is something we’re looking to include in the last year of the project. Machine learning is a capacity they’d have to adopt quite quickly if they want to compete and differentiate themselves in the software space.

Do you have any advice for potential customers?

First, get everyone on board as quickly as possible to explain what the overall project goals and objectives are and ensure that there is a communication and project plan that everyone is comfortable working with.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re perfect working with an agile model, but could be more familiar with project planning tools.
  • 5.0 Cost
    Value / within estimates
    We’re getting their service at a discounted rate, but they provide great value for your money, in general.
  • 5.0 Quality
    Service & deliverables
    There’s some back and forth to add clarity to some deliverables.
  • 5.0 NPS
    Willing to refer
    They’re both intelligent and adaptable.

Online Cloud-Based Platform for Corporate Intelligence Firm

"DCSL Software was willing to step outside their comfort zone."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Apr. – Sept. 2019
Project summary: 

DCSL Software managed front- and backend development of an online database to streamline client’s access to information. They integrated two-factor authentication and cloud hosting services using Azure.

The Reviewer
 
11-50 Employees
 
London, UK
Senior Analyst, Consulting Firm
 
Verified
The Review
Feedback summary: 

Receiving positive user feedback, DCSL Software delivered a satisfying platform that has become increasingly dependable as bugs have been resolved. The team was attentive and provided frequent updates. They acquired valuable industry knowledge, which positions them well for continued engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a senior analyst at a consultancy firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

Broadly, we needed to provide information to our clients in a more modern, accessible way. We tended to produce lengthy reports, meaning details can be missed. We wanted to provide our clients with a searchable, centralized database of clients, their companies, and assets.

SOLUTION

What was the scope of their involvement?

DCSL Software developed an online database that uses cloud storage. Initially, we envisaged a directory of people. As the conversation progressed, we realized this idea wouldn’t link individuals to companies, business associates, family members, and their assets simply.

To discuss high-level requirements in-depth, we invited DCSL Software to a kickoff meeting. Their team considered the product and then provided us with a quote and timeframe estimate. We needed the project to be done quickly—within three months.

From that point, we quickly moved into production. They helped compile the mathematics for product features, making sure their team could build the database within the agreed-upon timeframe and budget.

DCSL Software handled the front- and backend development of the database. The platform is web-based. They relied on Azure to support cloud hosting, which means clients can access information from anywhere. For security, their team implemented two-factor authentication.

After the initial sales/scoping conversations on which the budget was proposed and commercials agreed upon, we then worked closely with DCSL Software on their “Sprint 0” process, so the team gained a more detailed understanding of the product. As a result, when the timeframe and costs were adjusted, they were a little higher than we were expecting, mainly because DCSL Software did not pick up on some of the detailed intricacies of the features required early on in the process. However, it was still within expectations.

What is the team composition?

We had an initial meeting with Jake from (Business Development Officer, DCSL Software) and Nick (Managing Director, DCSL Software), who comes from a software engineering background. I engaged with David (Project Operations Manager, DCSL Software) and 1–2 techs behind Andrew (Software Engineering Director, DCSL Software), who built the database. A graphic designer built the UI. 

How did you come to work with DCSL Software?

The company looked at a few providers, and a colleague recommended DCSL Software. We met with Nick, whose team seemed competent enough to work on the project.

How much have you invested with them?

In total, the bill was £35,000 (approximately $45,000 USD).

What is the status of this engagement?

We worked with DCSL Software between April–September 2019. We’ll definitely be continuing to work with them for this and future projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Anecdotally, the database has been really well-received by clients. We’re also very happy with the platform.

We had a few issues with the login at the beginning, but everything seems to be working now. There are still some bugs in the system, to be expected, but they are being ironed out. Also, as we started putting data into it, we realized that we missed components, which is on us.

How did DCSL Software perform from a project management standpoint?

DCSL Software used a system called Sifter to log errors and changes. The project management was very engaged. We had a ‘snapshot meeting’ every week with David via Skype to review what needed to be done. The meetings sometimes seemed a bit unnecessary, but I guess they would rather over-communicate, which I know some people prefer.

Having said that, the meeting with the development team – the sprint meetings – were really effective. They allowed us to see progress, discuss the upcoming sprint, decide on priorities – overall, they were very engaging and allowed us to shape the project. DCSL Software cleverly ensured we kept on track in terms of timescale and budget while providing us with flexibility.

Their team managed the budget fine. We were happy with the final cost. It was more than the original quote, but we needed the platform to be more than initially envisaged. The database wasn’t going to do what it needed to do unless we spent that money. Overall, we received excellent value for money.

What did you find most impressive about them?

DCSL Software was willing to step outside their comfort zone. Andrew was dealing with an unfamiliar subject matter such as complex corporate structures. I took it upon myself to educate him on the topic, which he came to understand and used to build a very good product. His ability to step outside a software developer’s head and into our world was useful and impressive. I think what is most impressive is that they delivered a complex system on time and budget, which exceeded expectations.

Are there any areas they could improve?

They need to be sure about the likely price and timescale before entering into the engagement, as it increased from the original proposal that we signed off against, albeit we were aware this was a time & materials engagement. This is obviously easier said than done, and I can see they have processes in place to protect against this and warn early on. Apart from that, I cannot fault the process.

I really would want to see them change their “snapshot” process, which seems a bit redundant. I have already discussed this with them, and they have taken it on board.

Do you have any advice for future clients of theirs?

Clients need to make sure DCSL Software fully comprehends the requirements from the onset, and those guidelines should be clear in their own heads before going down the road of engagement. But in terms of advising clients, DCSL Software is very competent. They quickly grasped the complex requirements and delivered a final system, all within three months. 

5.0
Overall Score I really enjoyed working with Andrew and the developers at DCSL Software.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They complied with the schedule.
  • 4.5 Cost
    Value / within estimates
    – £35,000 isn’t a lot of money for complex software, but there were a few loose ends that could’ve been fixed on their initiative.
  • 4.5 Quality
    Service & deliverables
    The product looks great, but there are still a few bugs to fix.
  • 4.5 NPS
    Willing to refer
    They did a great job in general and we got a lot of good software for a fair price, so I would not hesitate in recommending them.

Web App Dev for Tech Co in Charitable Sector

"DCSL Software has been flexible, honest, and communicative."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2018 – Ongoing
Project summary: 

Managing existing code, DCSL Software migrated a web platform from a Windows server into Microsoft Azure. They rebuilt the fee processing structure and built a deployment pipeline to form several test settings.

The Reviewer
 
2-10 Employees
 
Thatcham, United Kingdom
Ed Gairdner
Founder & CEO, The Good Exchange
 
Verified
The Review
Feedback summary: 

DCSL Software created a more reliable platform and improved the development process. The team has fostered effective and open collaboration to produce high-quality results on time including on tight deadlines. They are dependable and encourage improvements, which has fostered a valuable partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of The Good Exchange. We’re a UK-based tech company that’s operating in the charitable sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

We worked with a web development company that built and managed our web application. The company didn’t have the capability or capacity to take us from a startup to early growth. We wanted a partner that had greater, more relevant skills and were better placed to help us as a client. We needed an organization that could actually take on best practices and help us scale going forward.

SOLUTION

What was the scope of their involvement?

Initially, we partnered with DCSL Software to review the code our past development company had written. It became clear that our providers weren’t capable of moving us forward because they were using legacy code and frameworks as opposed to best practices. Then, DCSL Software inherited our web application, which creates a single-stage-one application form and matches charities to multiple registered grant-making organizations that have funding schemes.

DCSL Software managed two key projects, working from existing code. They’ve moved us out of our Windows hosting environment and onto a Microsoft Azure server. Due to the legacy frameworks, that was actually quite a large task because the code wasn’t conducive to the switch. This enabled their team to build a proper deployment pipeline that we’d never had before. Now, we’ve got multiple test environments including UAT, test, live, and development conditions. Their also team fixed a lot of bugs they’d inherited. They’ve done a lot of work helping us through the use of Elasticsearch.

Recently, they’ve been working to rebuild the way we charge fees through the platform. Users who're giving money to charities can now contribute towards the fee that we charge. It’s been a huge amount of work from a backend and database perspective. Their team has finished phase one. Now, they’re working on phase two as well as providing support and maintenance to the platform.

What is the team composition?

It fluctuates. Currently, we’ve got about five or six on the project including a project manager.

How did you come to work with DCSL Software?

We went through quite a tough recruitment process of development companies, of which DCSL Software was invited to after having reviewed the app’s code. Of the six or seven agencies considered and interviewed, we went with DCSL Software.  

How much have you invested with them?

We’ve spent about £100,000 (approximately $124,400 USD).

What is the status of this engagement?

They came on in October 2018, and it’s an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

DCSL Software has delivered results on time and on budget. Moving us into Microsoft Azure has given us a far better deployment mechanism. Every time they’ve done a release, we’re not having the same problems we had before.

They’ve redone our fee model, which was also huge. That was a major piece of work in terms of how that’s calculated and presented to clients. That launched recently, and we’re starting to see positive signs. We’re starting to see donations coming in through the process.

Since DCSL Software has come in, the platform has been incredibly reliable. We haven’t had any downtime apart from scheduled maintenance. Their team has turned what should have been according to best practices into best practices. It’s far easier to use and a better platform.

How did DCSL Software perform from a project management standpoint?

DCSL Software has been exceptional. Their team has been very responsive and we’ve got a good system with them. Their team hasn’t missed a date that they promised to deliver on. For the fee project, we gave them a very tight timeline to deliver on and they delivered on it. They have managed projects efficiently and effectively. Their team will continually ask questions to make sure they’ve understood the requirements. They’ve been good at providing suggestions to improve the project. It’s been a good, collaborative relationship in terms of structure and managing this project moving forward.

What did you find most impressive about them?

DCSL Software has been flexible, honest, and communicative. Their team has a positive attitude and work collaboratively. They’re a pleasure to work with.

Are there any areas they could improve?

We weren’t a standard client for them. They inherited our platform, which their team would've built from scratch for most clients. Managing the terms and conditions became more difficult because their standard terms weren’t necessarily effective for our product. We had a few problems with them in the initial phase and trying to set our own budget moving forward in terms of cost. Now that we’ve been given a direct project manager, costing has been very accurate.

Do you have any advice for potential customers?

If you’re going into a costing phase, make sure you’re speaking to your project manager. I think they were rapidly recruiting so we got bounced around to different members of staff who would learn our product then move on. Now we’ve got a quorum, which has been excellent.

4.5
Overall Score I think we had a few teething problems at the start but those have been dealt with. It’s a great relationship moving forward.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They’re more expensive than our past developers but their work’s significantly better.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Waste Management Simulator Startup

“DCSL Software’s professionalism is of the highest order and in the truest sense of the word.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2018 - Ongoing
Project summary: 

DCSL Software is expanding upon and refining a waste management simulation solution. They’ve leveraged open source technologies to speed up processing time, revamp the UI, and make the solution user-friendly.

The Reviewer
 
1-10 Employees
 
United Kingdom
James White
Founder & CEO, LDAT Online Ltd.
 
Verified
The Review
Feedback summary: 

While the new release isn’t live yet, it’s expected to have a positive impact on the business thanks to its improved functionality and security. DCSL Software’s team delivers exceptional work, demonstrating top-notch technical skill. Customers can expect full communication every step of the project.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a waste management startup called LDAT Online Ltd. (Landfill Degradation and Transport). I’d developed a simulation program under the same name while I was in engaged with various universities and waste management research projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

Originally developed 20 years ago, the LDAT is a simulator for the processes that take place in landfills. I created the first model myself, and it’s been through various iterations until it got to a stage where I felt I could distribute it online. 

Since I’m an amateur, I enlisted DCSL Software to help refine and build out the web version. I needed them to expand my program’s storage and processing capabilities through the cloud and make the UI more professional-looking.

SOLUTION

What was the scope of their involvement?

I’m collaborating with DCSL Software to further develop my landfill simulator for the web. Before, I was mainly using open source technologies to build the solution (i.e., ASP.NET MVC, Azure as the server and host, WebJobs). However, it wasn’t that user-friendly, and the way I’d connected everything had led to pauses between the client and server sides.

DCSL Software sped up this process by using Node.js and Vue.js, which has resulted in much faster response times since more work is being done on the client side. Likewise, they investigated using parallel processing to speed up my C#-based calculation engine. They also updated the UI design to improve its look and usability. 

What is the team composition?

I’ve worked with Nick (Managing Director, DCSL Software), Alexis (Technical Director, DCSL Software), and Dennis (Technical Architect, DCSL Software). They have a small support team, whom I visit every 4–6 weeks.

How did you come to work with DCSL Software?

I was searching online for development houses fluent in Microsoft technologies. DCSL Software is a Microsoft Gold Partner, and everything that I’d read in their reviews seemed to work well. So, I talked to Nick about my project and asked if we could meet up to discuss it more.

How much have you invested with them?

I’ve spent about £50,000 (approximately $60,400 USD).

What is the status of this engagement?

I started working with DCSL Software around June 2018, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re still in the process of replacing our current website, which isn’t very user-friendly and suffers from long loading/processing times. As such, we’ve only had about 40 client institutions using it with about 500 hits so far.

The new iteration is much stronger and more secure than our current site, so we expect it to be a game-changer once it rolls out. I hope to make sections of the code open to users so that they can customize it for their particular methods and share their changes with the community.

How did DCSL Software perform from a project management standpoint?

They’ve consistently delivered reliable work on time and on budget, involving me every step of the way. Nearly every month, they come up with detailed roadmaps and keep me updated on their progress. 

Communication is really transparent. If there are any changes, cost overruns, or difficulties, they’ll inform me. I’ve also asked them to deliver and publish their code through my Azure account. During meetings, we’ll go over a demo, and I can read the code to see what they’ve done. 

What did you find most impressive about them?

I’ve spent my life working in universities and as a civil engineer, so I’ve been involved with various companies. Compared to my past experiences, DCSL Software’s professionalism is of the highest order and in the truest sense of the word. Their work ethic alone is admirable. The team pays attention to what I want to do and have expanded upon it very well.

Are there any areas they could improve?

It's not always easy to see how their fees are being allocated on their invoices. Sometimes we have conversations about that, so I know that they’re working on improving it.

At the moment, the invoice lists the hours and rates for all resources involved, but they don’t specify who is doing what. I’m able to work it out based on the quotes and how they’ve partitioned the work, but I’d prefer it if what they were delivering were more closely related to the breakdown of the cost.

I need that information to explain to my collaborators how we’re spending their money, especially in terms of tangible output.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Development for Employment Training

"They keep their promises and give accurate estimates of their scope of work."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2018 - Ongoing
Project summary: 

DCSL Software handled the full life cycle of development of a SaaS product, starting with wireframes and mock-ups and advancing through the upcoming launch.

The Reviewer
 
11-50 Employees
 
Norway
Richard Taylor
Co-Founder, 100 Days AS
 
Verified
The Review
Feedback summary: 

DCSL Software has successfully programmed more than 30 tools to build out the product. The team is responsive and honest, fostering a professional working atmosphere. DCSL Software has delivered brilliant UX designs, helping to increase pre-launch interest in the market.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of 100 Days AS, a support program for managers changing roles. There are no other such programs, so this is a world first.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

We needed to build a solution from scratch, something we had never done before. We needed a programmer who could help us in translating our ideas into tools on a screen.

SOLUTION

What was the scope of their involvement?

We have a good grip on the content and have developed a best practice process for the first 100 days for a manager changing roles. We understand what should happen at what point. The critical thing is to bring that alive so that each user can have an effortless experience in getting the tips, prompts, and nudges when they’re needed. DCSL Software has helped us in simply bringing this alive in the software.

DCSL Software has helped us create the overall architecture of our solution. They’ve programmed the 34 different tools that we have been able to describe but needed to be translated into software. They’ve helped us develop a customer admin system and a homepage to introduce the solution to the broader world. There’s very little integration with the customer’s IT-architecture. It’s a simple standalone SaaS product. They’ve helped us in terms of getting Vimeo to work on our platform, which is much more challenging than we expected.

We relied on DCSL Software to develop every aspect of this software, including wireframes and mock-ups. We’re not particularly technically savvy, and it’s essential for us to be able to trust their choices of which technical solutions are implemented. They keep us informed and tell us the options to help us choose.

What is the team composition?

There’s a scrum master that keeps everything rolling, but we don’t communicate with her. Mostly we interact with a solutions architect and a frontend programmer.

How did you come to work with DCSL Software?

One of our three founders has known the owner of DCSL Software for 20 years. We went to the U.K. to visit them, and we liked their development philosophy. We met their operations director, and we were impressed by how he nurtured and encouraged a cooperative culture so that no programmer would sit stuck for long before asking somebody else for help. They traditionally work with small and medium-sized businesses and startups, so they understand our size.

How much have you invested with them?

We have spent £120,000 (approximately $150,570 USD) so far.

What is the status of this engagement?

We started working together in November 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are in the middle of our final sprint. We’ll be launching in September in three countries. We’ve made three presales before the software has actually launched, so we have a massive interest in the market. DCSL Software has produced something with a modern look and feel. It has a good user experience for such a complex world—we have to summarize the journey of every type of manager. Making it as simple as possible is a challenge, but in cooperation with DCSL Software, we’ve done a good job.

How did DCSL Software perform from a project management standpoint?

Project management has been pretty seamless. We know who’s responsible for which decisions, and they keep track of their costs. They have productive presentations and demos of what’s been achieved in a sprint. We can see what the tasks are on a page that we share, so it’s easy to register issues and assign them to people on their team. The priorities are continually discussed.

Their response times are quick when we raise issues. They keep their promises and give accurate estimates of their scope of work. They’ve been pleasantly transparent.

What did you find most impressive about them?

They run the project highly professionally.

Are there any areas they could improve?

They are competent at creating graphics and UX designs, but they could be stronger.

Do you have any advice for potential customers?

You might want to have your own graphic designer rather than ask them because it’s not their core competence.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Development for Print Business

"Their ability to scale up resources at any given time is a clear strength."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2017 - 2019
Project summary: 

Using SQL, C#, Microsoft Azure and Kendo UI, DCSL Software designed and developed a software product to manage marketing campaigns and project bids for a third-party retail client of a printing company.

The Reviewer
 
51-200 Employees
 
United Kingdom
Group IT Director, Printing Company
 
Verified
The Review
Feedback summary: 

DCSL Software successfully delivered a product that is fit for purpose and meets the needs of clients. The team is organized and prompt to respond to all issues. They demonstrated extensive knowledge of relevant technologies and capably formed a staff to handle increased workloads.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the group IT director at a printing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

We entered into a partnership with one of the UK’s largest retailers to put together a piece of software that effectively managed their campaigns. We engaged DCSL Software to coordinate that development.

SOLUTION

What was the scope of their involvement?

DCSL Software’s team held a discovery session that allowed us to present our idea and decide on the technical capabilities required of the product. The software we had in mind would connect to other systems and transfer data through a series of APIs. In terms of functionality, the finished product would help our retail partner manage their campaigns and allow vendors to bid on specific projects. The software would also enable the marketing team to further track milestones and deadline dates, in addition to receiving alerts when tasks are not completed.

From a technical standpoint, DCSL Software served as the subject matter experts and was entirely responsible for the architecture of the system. They selected all of the technology for the build, which included SQL, C#, Microsoft Azure, and Kendo UI.

What is the team composition?

We worked with a project manager, 6–7 developers, and one product tester.

How did you come to work with DCSL Software?

The relationship with DCSL Software was in place by the time I joined the company, so I am unsure of the selection process.

How much have you invested with them?

We spent approximately £1,200,000 (approximately $1,522,000 USD).

What is the status of this engagement?

Our engagement spanned 2017–2019.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The result of their work is a scalable product that suits the needs of the customer. DCSL Software made suitable selections for the technology and overall functionality of the product. The head of retail at our partner company called it the best piece of software he’s ever introduced into the retail sector.

How did DCSL Software perform from a project management standpoint?

They were always able to add more resources to the project when needed, and they addressed all urgent issues promptly. We held two weekly meetings with them to critique their work and decide on the next steps.

What did you find most impressive about them?

Their ability to scale up resources at any given time is a clear strength. We’d sometimes have periods where we needed work to be expedited, and DCSL Software always managed to find somebody that could help with little downtime.

Are there any areas they could improve?

No, we had a successful engagement.

Do you have any advice for potential customers?

Make sure your requirements are clear to make sure the project goes as smoothly as possible.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Additional Development for Nonprofit Organization

“Their quality of work is good, and we haven’t run into any problems they can’t fix.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Nov. 2018 - Ongoing
Project summary: 

DCSL Software is building the third version of an internal system, making changes to the restricted income protocol. They work closely with the in-house team and collaborate on the project scope.

The Reviewer
 
1,001-5,000 Employees
 
London, United Kingdom
Rowland Roome
Compliance Lead, WaterAid Contracts
 
Verified
The Review
Feedback summary: 

DCSL Software has been a consistently reliable partner, adjusting to project changes and meeting expectations. They do high-quality work and are dedicated to accomplishing project goals, even working overtime to do so. The team is communicative and provides regular updates.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the compliance lead for WaterAid Contracts, a nonprofit that works in overseas development, especially with water sanitation and hygiene promotion.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

We’d already built two versions of our existing system with DCSL Software and wanted to build a third. We’d revamped our business process around restricted funding, so we needed to update the system to support that.

SOLUTION

What was the scope of their involvement?

Because DCSL Software was already familiar with the second version of our system, we used that as the baseline for our conversation. We then created a scope of work for updating the restricted income system for the new process. They built the prototype for the new system, which goes through a sequence of authorizations for signing on new opportunities, reviewing proposals, and agreeing to and reviewing contracts.

What is the team composition?

We work with a team of three people.

How did you come to work with DCSL Software?

They were hired before my time here.

How much have you invested with them?

We’ve spent $70,000.

What is the status of this engagement?

We started this project in November 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They understand what we want and meet those expectations. Their quality of work is good, and we haven’t run into any problems they can’t fix.

How did DCSL Software perform from a project management standpoint?

We have a good working relationship, and they’re highly responsive. Even when we submit change requests, they’re happy to work on the new scope. They work overtime, if needed, and we’re on track to hit our launch date goal. I have daily communication with the technical director and monthly meetings with a senior supervisor to make sure the project is going well.

What did you find most impressive about them?

They’re extremely committed to our project and doing the best job possible. So far, the partnership’s been flawless.

Are there any areas they could improve?

The beginning of the project was a bit rocky, but it got better. They were busy with another project, so their time was a bit constrained.

Do you have any advice for future clients of theirs?

Get to know them because it’ll make the partnership better.

4.5
Overall Score They delivered a high-quality product on time, and we're responsive to our needs.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They delivered on the original estimate.
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
    It depends on the scope of the project.

Custom Development for Insurance Company

"It has been a very collaborative process and they have been very engaged."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2018 - Feb. 2019
Project summary: 

DCSL Software built an admin portal and an end-user portal for a web application. Features include data mapping for medical information with associated PDF reports generated by a third party.

The Reviewer
 
51-200 Employees
 
United Kingdom
Director, Digital & Innovation
 
Verified
The Review
Feedback summary: 

The team has earned praise for their commitment to delivering a complex solution that adheres closely to internal expectations. DCSL Software is an accountable partner who provides frequent demos and iterates based on feedback.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the director of digital innovation for an insurance company. I oversee digital marketing as well as digital products for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

We needed them to develop a new web application that we will offer to clients as a value-added service. It is basically a little calculator which takes in some data inputs and also has a UI which allows clients to manage and adjust some of those inputs. The application is centered around health and wellness, and users can measure the likely impact of certain health and wellness programs in the workplace.

SOLUTION

What was the scope of their involvement?

Our application has a lot of complex assumptions and is based on actuarial calculations and data. We had quite a few sources of data, so DCSL Software had to build an admin portal and the main client portal, which is what the user sees. It wasn’t a straightforward task.

From the beginning, we had most of the calculations we wanted to do because they had already been done by a third-party consulting and actuarial company. DCSL Software translated that into a web application and also came up with a design so that it would be really easy to use and appealing for the end user. They also built an admin portal that we could use to manage the portal and data in the background.

When an employer logs into the app, they have a map. They offer things like medical and life insurance. They can see the countries where they have employees who are part of employee benefit programs.

They can select one of those countries and can download detailed reports about the levels of health and wellness in that country. The PDF report is prepared by a third party. After selecting the country, they have seven sliders that all relate to wellness programs, including a smoking cessation program, an exercise program, sleep, and healthy eating. It can also tell them the likely level of healthy behaviors for a given country.

There are a few buttons where they are able to adjust assumptions. For example, there are claims adjusted to the level of the country from the report, drawn from publicly available data from various reputable sources. They can also adjust it to their own claims. We have uploaded the medical claims we have received over the last couple of years for that country and workplace. It then gives them information that is more targeted to what they are experiencing in their workplace and not necessarily the whole country.

We initially took a couple of months to understand exactly how to do it because there were a few options. We had workshops and design discussions. We then had eight sprints, and each sprint was two weeks. It was a fairly long project, but we weren’t in a huge rush. We gave them the time they needed to get it right.

What is the team composition?

We had a software engineer, two developers including one for the map, and a project manager. We also had two designers that were involved.

How did you come to work with DCSL Software?

I believe we found them through a Google search. We came to them with a brief and had a couple of meetings to discuss the brief. They then came up with a proposal, including all the technology they would be using.

We had spoken to four companies about the brief. At least three of them pitched for it and we selected DCSL because they were the most engaged and they provided the most detailed technical proposal. They had a fairly straightforward approach in terms of how to bring it to life.

How much have you invested in them?

We spent approximately £50,000 Sterling (Approximately $65,229 USD).

What is the status of this engagement?

We worked on this project together from September 2018–February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are currently wrapping it up and upgrading the portal. The tool will be offered once it is upgraded, but internally we are quite happy with what we have. There are a couple of bugs and final things we need to address before we launch it.

Other companies we worked with in the past were much more focused on using pre-designed systems and platforms and then customizing them. This was the first time I’d worked with a fully bespoke application and I think they were quite good. They were very detailed and tried to understand exactly what we want. They did their best to deliver on the brief we have. It has been a very collaborative process and they have been very engaged.

How did DCSL Software perform from a project management standpoint?

The project manager wasn’t that involved, but the software engineer who was in charge of the project was very involved. He effectively served in a project management role. I think it was their choice to do it that way because it made it slightly easier. He understood exactly what we were doing.

They also have an account manager who calls me every other week to see how things are going. They are quite good in terms of having various points where they check if everything is going well and with different people so that we can assess any problems.

What did you find most impressive about them?

We were able to build a really good and collaborative process together. We have demos every two weeks, and besides the demos, we exchange emails and we have phone calls. They are very collaborative and responsive. If there is anything that isn’t working as it should, or if the requirements have to change slightly, they are quite responsive to that. They will let us know if they can do it, or if there will be an impact on time and cost. They have been very engaged throughout.

Are there any areas they could improve?

Their speed could improve, but it's also up to us to set that speed. If we were to complain or say that we wanted it delivered in less time, they would have put more developers on the project. They are actually doing that now in the project we are currently working on.

Potentially, it might be good to have a project manager that is a little more hands-on. At the same time, if the software engineer is doing that, it is fine. Sometimes, I feel that he might be taking too much on himself, so perhaps a dedicated project manager would make his job easier.

Do you have any advice for potential customers?

Make sure that you are very clear about what you are looking for. In general, have a very clear brief about what you are trying to achieve. Give clear timelines in terms of what the expected delivery date is, and whether it is a hard deadline or not.

Try to have DCSL Software set out a really good plan in terms of the sprints. It might take a little bit longer at the beginning to have a really accurate plan, so allow a few weeks.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    It did require a little bit of pushing from our side.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development of Risk Management Platform

“They're incredibly collaborative and looked out for our interests as the client.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 2018 - Apr. 2019
Project summary: 

DCSL Software provided development resources to help program a software solution for the aviation sector. The product automates a systems approach to pilot training and is compatible with API integrations.

The Reviewer
 
1-10 Employees
 
United Kingdom
Managing Director, Risk Management Platform
 
Verified
The Review
Feedback summary: 

DCSL Software delivered a sleek, secure, and user-friendly solution. The automated software enhanced efficiency by 75% while maintaining compliance with high-quality standards for an optimized ROI. Using an iterative, agile method, the team worked rapidly and integrated feedback flawlessly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the managing director of a consultancy that provides advice, guidance, and training for multiple high-risk industries, but predominately the aviation sector. Our flagship product is a training management system.

Our software helps companies and organizations manage potentially high-risk training safely and efficiently. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DCSL Software?

The main business problem we saw across the aviation sector was overly complicated training processes. Teaching pilots to fly aircraft such as a Boeing 747 demands a huge amount of time, effort, and money. Even once they're qualified, keeping them safe and up to date involves extensive requirements and continued training. 

We wanted to create a straightforward and efficient training solution to help aviation-related organizations retain staff and improve employees’ efficacy on the job. 

SOLUTION

What was the scope of their involvement?

DCSL Software conducted a full scoping study to understand our requirements and came back with a proposal that detailed how they would deliver the program step-by-step. Once we agreed upon the contract and got started, they used a very agile and iterative process. They kept us involved the whole way through. 

The team helped us develop software to facilitates the incredibly complicated and expensive process of training pilots. Following a set procedure, it automates a systems approach to training methodology for aviation. We have the option to add integrations for APIs and compliance in the future. 

What is the team composition? 

The team DCSL Software assigned to our project included four developers and a project manager.  

How did you come to work with DCSL Software?

We scouted companies near us in the south of England that could support our development work. Of the three options we shortlisted and interviewed, we chose DCSL Software based on their track record and their staff's technical skills. 

How much have you invested with them?

We spent about £200,000 (approximately $260,000 USD). 

What is the status of this engagement?

My company first contacted DCSL Software before I came on board, but the project started properly in October 2018. We actually just finished in April 2019 and will sign off next week after completing the bug fixes. Going forward, we plan to continue using them in the future for additional development work. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Companies in the aviation sector can use our software to optimize training within the available time and budget while ensuring that pilots become as skilled as possible. 

Now that the product is finished, we've seen some useful metrics that indicate success from the customer experience perspective. 

On average, our automated process saves clients 75 percent of the hours it takes to manage a training system manually. Using our software, they can manage, assess, and evaluate their training systems. Accomplishing these tasks in a quarter of the time offers the best return on their allocated time and investment.

DCSL Software delivered high-quality code and created reliable functionality. The UX they designed is incredibly intuitive, and the design has a nice, clean feel to it. Our customers have expressed that using our product is quite nice.

How did DCSL Software perform from a project management standpoint?

Using the agile methodology, DCSL Software worked with us in short sprints so we could quickly catch anything that went wrong and easily get back on the right track. They answered all our questions comprehensively. 

We had the same project manager the whole time. He was incredibly skilled and highly invested in making sure the program ran on time and met our requirements. We were very pleased with the product development process.  

DCSL Software regularly scheduled Skype calls and face-to-face meetings. We met in person bimonthly and had calls at least twice a week. Using a mix of remote communication and face-to-face-reviews worked quite well for us. 

What did you find most impressive about them?

Since DCSL Software has quite a big team, I was especially impressed by their flexibility. They could scale up or down in size and pulled in more resources whenever necessary to accommodate quick changes and meet tight deadlines. They always provided the expertise and people we needed. 

Are there any areas they could improve?

No, not really. DCSL Software had all the skills we needed and did a very good job.  The people on their team are friendly and easy to work with. They're incredibly collaborative and looked out for our interests as the client.   

Do you have any advice for potential customers?

Take advantage of the agile process DCSL Software uses. Stay in close touch with the project manager so you can maintain communication and understanding. 

If possible, work with the team face-to-face.  Meeting in person for review sessions in person was very helpful. We made the most traction when we worked in the same office, so I would advise future clients to take advantage of that option.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
United Kingdom
ID
4126477
Date of Formation
Dec 15, 2000
Last Updated
May 3, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
33
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
November 8, 2019