Your trusted Global Technology Company

Cygnet is a trusted technology company with a proven 18-year track record, that has delivered 1400+ valuable software solutions to its customers around the globe. Cygnet consistently exceeds customer expectations based on its expertise in a comprehensive technology stack including Microsoft, Java, Mobile, PHP, Cloud, Testing, CMS platforms, and emerging technologies, coupled with experience that spans diverse industries.

Cygnet has perfected its Global Delivery Model which emphasizes on delivering highly secure, scalable, efficient & cost-effective technology products & services through 800+ talented engineers.

Cygnet has deep expertise in emerging technologies such as Blockchain, AI, AR/VR and IoT. As a pioneering software development company, we continually monitor cutting-edge trends to anticipate future technology and business growth.

Recent examples of Cygnet’s solutions include a scalable digital solution that helps surgeons manage, store and modify crucial data related to medical implants for surgeries, a scalable mobile application integrated with Bluetooth BLE sensor devices, also known as Beacons, GPS tracking, and push-notifications enabled with geo-fencing, and a wearable IoT implementation for one of the largest healthcare providers in Canada, supported by an architecture encompassing hardware, software, smartphones, sensors, and medical applications for data storage and diagnosis, as well as tracking patient activities.

Cygnet is among the few technology companies that can implement scalable enterprise builds, engineer products for market leadership, and support complex, high transaction volume solutions through its state of the art and in-house Datacenter, to help its clients outperform their rivals.

Cygnet is appraised at CMMi level 3 and is ISO 27001:2013 and ISO 9001:2008 certified.

 
$10,000+
 
$50 - $99 / hr
 
250 - 999
 Founded
2000
Show all +
Ahmedabad, India
headquarters
  • 16-Swastik Society, Nr. AMCO Bank, Stadium Circle, Navrangpura
    Ahmedabad 380009
    India
other locations
  • 25 Village Boulevard, Suite 315
    Princeton, NJ 08540
    United States
  • Unit 807, Ubora Tower 2, Business Bay
    Dubai 418360
    United Arab Emirates
  • Kanakia Wall Street, Spaces - 4123, 4th Floor, A Wing, Chakala, Andheri – Kurla Road, Andheri (East)
    Mumbai 400093
    India
  • C-1009, 10th Floor, Teerth Technospace, Next to Bhandari’s Mercedes Benz Showroom, Mumbai Bangalore Highway, Baner
    Pune 411045
    India
  • Logix Infotech Park, Plot No. D-5, Sector 59
    Noida 201301
    India
  • 152, Willowbridge Centre, 39 Carl Cronje Drive, Tyger Valley
    Cape Town 7530
    South Africa
  • Suite 301, Level 3, 171 Clarence Street
    Sydney 2000
    Australia
  • United Kingdom

Focus

Service lines
  • Web Development
  • Custom Software Development
  • Mobile App Development
Client focus
  • Midmarket ($10M - $1B)
  • Enterprise (>$1B)
  • Small business (<$10M)
Industry focus
  • Information technology
  • Telecommunications
  • Health Care & Medical
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Application platform
Productivity & collaboration

Portfolio

Key clients: 

Cygnet is working with an enviable list of clients comprising of medium to large organizations (ISVs & Enterprises) across industries. 

Some of our Key Clients: Netsmartz, MDRC, Litera, Ignition72, Idox Transport, Novalys, Qorus, Total, Tata Power, Essar Oil & Gas, Axis Bank, Aditya Birla

 

Stockmaster

Litera - Sync

Hollards

Fleetfare

eVoice

Dovetail

DocToDocs

Cygnet Beam

Cornwall City Council

Medicus App

Professional Networking Platform for Medical Practitioners

Description

Medical Practitioner’s Networking Portal an iOS based mobile and web application where the physicians and surgeons can digitize their practices through all-time access. 

Highlights:

  • Discussion Boards Threads: A section where the physicians can discuss a topic or a group of related topics relevant to the course.
  • Secure Messaging: Enables secure communication to prevent third-party from accessing the data.
  • Online Calendar: Marking reminders and sending invites through online calendars.
  • Medical Imaging: Embedding medical imaging techniques for creating visual representation of the reports.

Technology:

  • iOS 8.0, SQL Lite, iPhone, Objective C, MVP, Xcode6
  • CodeIgnitor, MySQL, PHP, MVC, LAMP

 

Mobile App is built on iOS and Web App is built in PHP

Finance Calc

Finance Calc application is specifically designed for business professionals and students to keep track of their finances and make calculations easily and quickly.

It is a simple, yet powerful and accurate intuitive tool built with algorithms and calculation sequences used every day for real estate, banking, and finance functions.

Highlights:

  • Simple Input Methods. Just tap on the feature to quickly try different functionalities.
  • Quickly calculate loan payments, NPV, cash-flows, taxes, annual yields, etc.
  • Analyze investments by calculating investment returns (IRR) and track growing annuities.
  • Get different views of amortization tables with details.
  • Organize Favorites for quick access to commonly used calculations.
  • Read instructions for using each feature in the screen itself.
  • Share Loan Summary, Investment details, Amortization Table, etc. with others through email.
  • ...

Opt Eye Check

Opt Eye Check is a universal iOS application (runs on any iPhone as well as iPad) developed to check eye vision of users. Unlike traditional eye-testing, which requires a patient to visit Doctor, Opt Eye Check facilitates users to perform eye tests at their discretion in a cost effective manner. The application also helps Optometrist and Doctors to diagnose patient's eye vision and prescribe appropriate treatment and medication for the same.

Opt Eye Check covers variety of tests to check user's vision like

  • Near Vision Check (Myopia)
  • Color Blindness Check
  • Amsler's Grid Check
  • Contrast Sensitivity Check

Highlights:

  • User friendly interface and easy to access
  • Interactive instructions demo on how to perform tests and evaluate results
  • Appropriate result format to suit each test
  • Provides results for a...

Online Events Search Portal

We have developed a multilingual events search portal in Microsoft Windows Azure which helps visitors search events by specific location. It is designed using complex algorithms to conduct searches from the high volume database and populate results within 2 seconds, even if there are millions of search queries. The portal also helps event professionals to list and manage their own events.

Highlights:

  • Works on search engine algorithms that conducts spatial search based on the visitor’s IP address to automatically identify visitor’s location and list relevant event search results nearby visitor’s location
  • Includes PDF to Image conversion functionalities that allows event managers to upload event information as a PDF which gets converted into image in the portal making it extremely user-friendly
  • Provides a multilingual wizard-driven screen to add comments while registering events
  • Provides a workflow-based registration...

Whale Tourism Application

Features

The application provides a platform to the NSW National Parks and Wildlife Services to increase their interaction with people and promote tourism.

It encourages people to travel to NSW coastal National parks to participate in Whale watching and other activities for spreading awareness about conserving wildlife.

Using the application as a Whale watching guide the user can view all the information about whales and other marine species.

Highlights:

  • Whales & other marine species spotted
  • Whale watching tips
  • See the Latest sightings where tourists have spotted whales via Google Map (via GPS)
  • How to get involved in marine life preservation activities

The application also allows the users to add their own Whale sightings' information such as - the whales species spotted, the date of sighting, the location of sighting using Google map (via GPS), short description, etc.

The...

Real Time Bus Schedules

Real Time Bus Schedules is fast and easy to use android app that disseminates real-time information about Oxfordshire bus services. The application helps users to check bus stops, arrival and departure timings of buses and journey routes providing an improved experience of using the bus network across the whole Oxfordshire county.

Highlights:
  • Satellite automatic tracking to predict arrival at stops along with journey routes
  • Integrated with Map and GPS system to locate current location and display bus stops by area, street names and post codes
  • Facility to store and edit favorite stops
  • Search feature to search departure of buses using bus stop number, area name/road/town and service number
  • Clustering to display multiple icons of locations on screen

 

Technology:
  • Development Framework:Android SDK 2.2 and higher, iPhone SDK 6.0, Windows SDK 7.5
  • Programming Language:Java, Objective C, Silverlight...

Reviews

Sort by

Multiple Mobile & Web App Devs for Software Company

"If you have a problem, they'll fix it."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2016 - Ongoing
Project summary: 

Cygnet Infotech LLC serves as an auxiliary team for development capabilities. They use technologies such as C#, PHP, HTML, Angular, and jQuery in addition to developing iOS- and Android-compatible apps.

The Reviewer
 
1-10 Employees
 
Bournemouth, United Kingdom
Grahame Rowley
Project Manager, Eskimo Epos
 
Verified
The Review
Feedback summary: 

Even when the scope of the work changes, their prices rarely fluctuate. They are communicative, responsive, timely, and accommodating, which helps them deliver excellent results. They provide frequent updates and exceed project expectations. The return on investment for their services is high.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager for Eskimo Epos, which develops software. We mainly sell Epos for retail hospitality industries. We also sell e-commerce solutions to shops, theme parks, and other businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cygnet Infotech LLC?

We have software developers in-house, but we're not a huge company, so our resources and employees are stretched. Our software developers didn’t have time to develop apps that we wanted to develop.

SOLUTION

What was the scope of their involvement?

They were initially hired to create an iOS- and Android-compatible app and to integrate it with third-party applications such as eBay and Amazon. We had initial conversations with the sales team to determine our objectives. During our sales consultation process, we were asked to provide specifications for database levels, functions, and the user interface. Their sales team estimated the initial cost and assigned developers to the project before we solidified the finer details of the project. Once we were all on the same page and finalized details, we started the project. We use them for other projects now such as assisting our developers with rewriting our software, which is a long-term objective.

We decided to develop an app for stocktaking, and Cygnet came on board to help. The app was Android- and iOS-compatible, worked online and offline, and syncs with our database through its API. We won a large annual contract for stocktaking as a result. Another project included helping us integrate our client’s eBay and Amazon shops into our Epos database. They’ve also helped us with WordPress and e-commerce integration. We intend to use them for a bigger project, which will probably have a three to five-year timeline. They use Angular, PHP,  C#, HTML, and JQuery for development.

What is the team composition?

We are typically assigned a project manager for the team that is helping us with a specific project. When we have development issues or need to make corrections, the project manager for that team ensures that corrections are made and issues are resolved. We communicate directly with their developers as well.

We have worked with three different project managers; they manage app development, third-party integration, and e-commerce integration, respectively. We usually retain the same project manager throughout the duration of a project.

How did you come to work with Cygnet Infotech LLC?

First, we performed an extensive search. We narrowed our search to about 15 offshore teams in different countries including Poland, Russia, Bulgaria, Romania, and India. We reviewed all of them, utilizing various review sites. We then compared prices and sent quotes out, finding our top three candidates. Cygnet was able to visit us, so we could speak to them in person, which was an added bonus.

How much have you invested with them?

We’ve spent over $50,000.

What is the status of this engagement?

We started working with them in November 2016 and continue to work with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t received any negative feedback on their work so far. Their services and work have provided a high return on investment for us, which has made us happy.  

How did Cygnet Infotech LLC perform from a project management standpoint?

We consistently communicate, and they have various communication methods that you can utilize based on your preference such as email, phone, or Skype. They have a project management dashboard that allows us to submit requests and track progress, but I normally  Skype them whenever I want to speak to them. They reply to me almost instantly. I am able to get straightforward answers from them and easily reach them, which has been great.

There hasn’t been any drama. They deliver everything on time and keep us updated every step of the way through weekly progress reports. We’ve effectively overcome challenges or gaps in understanding by communicating with their project managers and developers.

What did you find most impressive about them?

They stay on schedule, and they stick to their price. Even if the scope of the work changes, their price rarely goes up. If you have a problem, they'll fix it. They offer excellent service, and the end result of their work is always great.

Are there any areas they could improve?

The only negative aspect of working with them is the occasional broadband issues that affect communication, which could be attributed to our own broadband. Yet, communication issues and limitations are expected when working with an offshore firm. I wouldn't expect them to improve drastically on this front because if they had an office in the UK then they would be charging different rates.

Do you have any advice for potential customers?

Organize and finalize your project specifications to ensure you get a good result. You need to know what you want before you start any collaboration. We've never had an issue with their ability to deliver what we’ve requested, but to keep your cost consistent, it is crucial to pin down your specifications.

5.0
Overall Score We’ve been happy every step of the way and have no complaints.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve always been on schedule.
  • 5.0 Cost
    Value / within estimates
    Everything has been perfect.
  • 5.0 Quality
    Service & deliverables
    They have delivered everything we've requested while meeting our exact specifications in a timely manner. Sometimes they’ve exceeded our expectations.
  • 5.0 NPS
    Willing to refer
    We’ve already recommended them to others. I referred them to a company I previously worked for, and we've recommended them through our LinkedIn.

Custom Software Developments for Tech Consulting Firm

“Their level of technical knowledge has been astounding.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. 2013 - Ongoing
Project summary: 

Cygnet Infotech provides a variety of services to a software firm. They build WordPress sites, video platforms on the cloud, SharePoint and SQL synchronization, and customer management solutions. 

The Reviewer
 
1-10 Employees
 
New York City Metro Area
Joel Plaut
SharePoint Architect, Reality Tech Inc
 
Verified
The Review
Feedback summary: 

Cygnet Infotech continually delivers a high level of technical expertise, innovative problem-solving methods, and exceptional customer service. The agency provides accurate timeline estimates, as well as frequent progresss reports. They remain involved without minimizing in-house preferences.

BACKGROUND

Introduce your business and what you do there.

I’m the head of Reality Tech, Inc., a services firm located in the tri-state New York area. We offer a wide range of services, including document management, software development, workflows, and infrastructure.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cygnet?

We needed a range of software development for a variety of different platforms. I had very specific projects for my clients, and I wanted to be able to develop them quickly, as well as cheaply, depending on what the client wanted.

SOLUTION

What was the scope of their involvement?

Cygnet has developed WordPress websites for myself, as well as partner companies. They’ve also created a video portal solution for one of my client’s highly branded product that utilized the Azure cloud. They’ve also created many form-based solutions for customer intake, client opportunity management, and lower level systems, including the synchronization system between SharePoint and the SQL server.

They’ve also done some major installations for me. They’ve branded SharePoint extensively for clients of mine, and also created workflows. They’ve created solutions at both the department and enterprise level for my clients as well, such as providing an out of office manager.

When we are the onshore component, and they are fully offshore, we are the business analysts that gather scope and requirements, then work through a design with them. I write it up, work with them, and then they either develop it on their own systems, or deploy it to us. They lead in testing, and then hand over maintenance requirements, as well as documentation.

They also fill in for me by putting onshore people in place. They handle both onshore and offshore resources in a hybrid model by gathering project requirements, then coordinating what work should be done by either the onshore and offshore teams.

What is the team dynamic?

I’ve worked with Cygnet as a SharePoint team consisting of 6–10 people. I also work with a WordPress and an SEO team, and they generally give me a main point of contact for regular communication. I’ve also used their onshore team to supplement my own staff.

How did you come to work with Cygnet?

I spent a long time trying to pick the right vendor before settling on Cygnet, and I’ve since been very happy with my choice. I have many different relationships with providers, as well as various partners on and offshore, but Cygnet is my primary offshore vendor.

How much have you invested in them?

We’ve spent approximately $300,000.

What is the status of this engagement?

We started working with Cygnet around February 2013, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Cygnet has done some exceptional technical work, and they’ve transformed a client opportunity management system by totally reinventing it. They’ve also redeveloped many intranets for my clients which are highly visible across the company. They developed an entire cloud-based task management and test generation product for FINRA registration, which is a very significant system. There is now a consulting company that wants to sell the product as a result of Cygnet’s successful delivery, and we’re having ongoing discussions for the next phase.

How did Cygnet perform from a project management standpoint?

They have done well from a project management perspective. We speak daily, and they’re able to provide breakdowns of tasks, including structure and estimates. Their estimates are usually more accurate than I anticipate, and there is a lot of wisdom in the way they handle planning.

They manage themselves, and I sometimes get involved with the details. Dozens of decisions are being made in software development every day, so I like to remain involved after I give the requirements to the lead. I want to make sure they feel comfortable asking the tough questions.

What did you find most impressive about them?

Their level of technical knowledge has been astounding. The head of their SharePoint team is a true guru with the technology.

Are there any areas they could improve?

I can’t think of anything they could improve. We manage the time zone difference, and we use Skype if we’re having trouble communicating via telephone. Communication is always going to be a challenge, but they are addressing it by increasing their US presence. They have multiple people available onshore, which is a great capability that really allows me to offload a lot of work onto them.

Do you have any advice for potential clients of Cygnet?

Cygnet is a large company, but not so large that it makes them unable to handle smaller needs. They have about 600–700 people, and everyone, including their ethical and moral founder, Niraj, is available to me when I need them.

They're based in Gujarat, which is home to a few million people, but it’s not a metropolis like Mumbai or Bangalore. For anyone looking to utilize their services, or make a big enough commitment to outsource, I suggest paying a visit first. As long as they understand what the client desires, they are able to do well.

5.0
Overall Score I’m happy that I chose them, and I will continue to use them.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    The only challenge I’ve had is trying to gather resources when an unexpected project comes up. Sometimes, it takes 1-2 weeks for resources to become available, but they’ve still been very good.
  • 5.0 Cost
    Value / within estimates
    They offer excellent value.
  • 5.0 Quality
    Service & deliverables
    They have delivered for me every time. We’ve never had a project failure, and they’ve always have been available, as well as flexible, when requirements have evolved.
  • 5.0 NPS
    Willing to refer
    They have the scale and the scope, and I would definitely refer them to colleagues.

LAMP Stack Systems Software Management

"I’ve been blown away by everything they’ve been doing."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2016 - Ongoing
Project summary: 

Cygnet Infotech updated the versions of a LAMP/Java ERP medical billing software and enhanced the code to work on Google’s Chrome browser. Their documenting methodology resulted in additional projects.

The Reviewer
 
1-10 Employees
 
Spokane, Washington
Stephen Owen
CFO, SentinelC3
 
Verified
The Review
Feedback summary: 

Cygnet's ability to understand the four programming languages for the project and their patience with the system programmer made them the trusted vendor for this engagement. Cygnet Infotech's ability to consistently offer new insights has improved the software's security, performance, and intuitiveness.

BACKGROUND

Introduce your business and what you do there.

SentinelC3 is a leader in cost management software solutions linking Healthcare providers with medical equipment suppliers. Our software alleviates many of the greatest Healthcare payable pains for a complex supplier base. We cut costs utilizing performance oversight to help our customers reach their strategic goals and objectives in supplier spending. I’m the CFO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cygnet Infotech?

We have been working with more than seven developers in the last seven years. Two of them have not even been able to write code. We’re trying to address so many things that are required in the healthcare marketplace. There’s HIPAA security requirements, documentation of the software itself, and the ongoing changes and updates for the different components within the software. We have four different languages and platforms. We’re using Java on a LAMP stack and nopCommerce on a LAMP stack. We need all of this technical knowledge. There are so many challenges when you’re creating something new. Sentinel didn’t know what the software challenges would be when we started the company. Our expertise was in the medical equipment industry so we jumped in when we saw a critical need. We have been learning and improving as we go. Now we’re refining things further with Cygnet’s technology expertise and ISO quality processes.

SOLUTION

What was the scope of their involvement?

Our software was not documented. We had a spreadsheet, a design, or a workflow diagram here and there. Cygnet has taken our old Legacy product and have been working through the entire coded program creating business rules with the screenshots updating the user interface to make it perform better and look more modern. They’re documenting the entire program. It’s been 13 years without any comprehensive systematic documentation.

At first we wondered if we should just rewrite it and start all over, but we have a hospital chain that hasn’t asked for changes so we focused on updating the versioning of the Java, PHP, JavaScript, HTML, CSS, browsers, etc.

Sentinel has also modified our existing concept to deliver a new software product for skilled nursing facilities to centralize the invoice workflow automation and procurement to payment of vendors. This will help to remove paper from all AP/AR processes to save money. Medical rental billing is a niche market. It’s very complex and has to be secure.

As Cygnet got involved in the Chrome project they noticed some things that we could improve in security, performance and the look and feel of the UI. As they got more involved as a consultant they offered marketing assistance which I didn’t know they did. They find resources rather quickly.

Currently, I work with Himanshu, AK, Dhaval, and Vandana for the most part. They have more on their team, but if they need more or less, they make sure to get the job done. Cygnet’s comprehensive 61 page HIPAA analysis/audit was $6,000 compared to another bid of $17,000.

Without their review, we wouldn’t have known where we could improve our systems. Just to verify their assessment, we brought in outside IT experts who own their own software companies, and they agreed with Cygnet on what our priorities should be.

They’ve been very instrumental in systematizing our code. If you can’t document, you can’t make improvements because you’re just going by memory. You’re forgetting why a feature was created 13 years ago or find it is no longer applicable. What I’ve seen with most developers is that they like creating code but don’t like documenting the business rules or commenting on the code they write. Cygnet has made sure we have a living document of our software for years to come.

What is the team dynamic?

They have a core team. AK is the first person who got us on point and is the business strategist. Himanshu handles the coordination of their team. He is a business manager. It was a challenge when our existing developer was unable to meet the existing workload. Cygnet has been very patient. They understand what we’re going through because they’ve ran into it many times.

Vandana has been great at documenting the Legacy code. We’ve also worked with Bhavesh and Sabir. We’ve had a team of five that has been working through these projects and helping us find what we need. It’s hard to build trust when you’ve been burned so many times in the past, but they’ve earned my trust. I don’t think people understand the importance of the documentation and knowing where you are and where you can go in the future. Cygnet has been stellar in pointing out things that needed to be done.

There’s a weekly or biweekly meeting where they show the work they’ve completed. I speak with Himanshu three times a week. He’s on top of things. I’m surprised at that level of customer service given my past experience. Cygnet puts the customer first. They have sufficient developers to accommodate their customers. I feel confident that we’ve got some good experience on the team. They have level three developers or above, and the process is what makes someone with that level of experience even better.

How did you come to work with Cygnet Infotech?

We had to have the latest online compatibility. Originally we were working in IE and that’s going away. We called Cygnet originally to convert to Chrome and we were given a great price.

Our other product utilizes nopCommerce. I saw their affiliation as a gold member. They’re ISO certified which is a big deal. I’m a big fan of processes because they deliver outcomes.

How much have you invested with Cygnet Infotech?

We’ve spent $35,200 over the last year. We’re looking at a project that will be $150,000 if we launch a new platform. We found that their support and their work effort can complement an in-house systems analyst.  We’re very impressed with their flexibility. They have the resources to work in four different languages and platforms. It’s a challenge to find one person with that experience. We can’t financially justify hiring four different people at $120,000 per resource per year. Cygnet really delivers.

What is the status of this engagement?

We started working with them in July 2016, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that would demonstrate the impact of the engagement?

I’m taking a mini MBA course and number one priority is to have a growth plan. You’ve got to have your whole company systematized and documented so you can apply LEAN processes for continuing improvement. If it’s not written down, it’s wishful thinking. Cygnet delivered on documentation despite going over millions of lines of code in a Legacy program in under three months. Then they created a whole new interface. The look and feel are similar to what Microsoft or Google products are showing and doing. You can’t constantly rewrite an ERP system but you can keep it fresh and interesting. That’s what Cygnet brought to the table.

They’ve been very accommodating, but at the same time challenged the status quo. They showed us how to make things better to bring in new business to grow our company. That’s the kind of partnership we’re looking for and something that’s rare. It’s not always about how much revenue you can get out of a client. I don’t feel that with them. I’ve been impressed. I was able to meet AK. I feel comfortable and friendly with Himanshu and the whole Cygnet team. They have been exceptional in handling the different personalities of my executive team.

How did Cygnet Infotech perform from a project management standpoint?

Everything was on time. They were on budget. I’m impressed with what they were able to accomplish considering the challenges they’ve received from us.

What did you find most impressive about Cygnet Infotech?

Their process is the most impressive thing about them. I don’t think people understand the way they go through sprints and the degree of organization required. Cygnet utilized Confluence for documentation purposes. I watched my Legacy software come alive and become a living document thanks to their processes and their feedback. They’re understand that as a CFO I have other responsibilities and it’s not just software. They are doing a great job of letting me know what we need if we want to move to the next step. They’re a friendly team. I would love to be able to invite them over for a barbeque.

Are there any areas Cygnet Infotech could improve?

We have had some communication issues from a distance perspective and 12 hour time difference. If speaker phone technology improves, that would reduce some echoing on calls. We just need to have patience. I thought there would be more of a language issue but there hasn’t been.

What tips or recommendations could you share that might increase the likelihood of success with Cygnet Infotech?

Hopefully, you have experience in-house to do what you need to do. If you can’t afford a diverse development team and you’re doing big projects, you need to hire Cygnet right away. Be in control of your own destiny but have the resources like Cygnet offers to get the job done effectively and economically. They’re incredible and will work around your schedule.

My experience with Cygnet Infotech has completely refuted some of the bias you hear against offshore development companies. I think it is their people and processes which keep improving in a positive direction for better outcomes.

5.0
Overall Score I’ve been blown away. I’m sorry I didn’t find them years sooner.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They can do what I need to do or the other developer needs to do, and they’ve done great with little or no documentation.
  • 5.0 Cost
    Value / within estimates
    I’ve paid other developers ten times the amount that they charge for a project. They’ve been amazing.
  • 5.0 Quality
    Service & deliverables
    Considering what we were getting from our existing developer, I would rate them high. There’s challenges when dealing with a competing developer.
  • 5.0 NPS
    Willing to refer
    I’ve already referred them to other people. People need to understand the complexities of IT development. It’s not cookie cutter. Everything’s different and you could deliver a rat’s nest. We delivered a rat’s nest and Cygnet is untangling it.

Custom dotNET Development For Small e-Learning Solutions Provider

“They gave me a sense that they were taking ownership for the project.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Cygnet Infotech updated an education firm's existing .NET structure to the newest software. Later projects included interface design, ASP and e-commerce implementation, and the addition of an LMS. 

The Reviewer
 
1-11 Employees
 
Naples, Florida
President, Evolve E-Learning Solutions
 
Verified
The Review
Feedback summary: 

The new platform has facilitated unprecedented growth. Customers report that the new interface and reporting tools are polished and user-friendly. Though their quality assurance process missed a few bugs, it was clear that Cygnet Infotech was personally invested in the project's success.

BACKGROUND

Could you briefly describe your company?

We provide hosted training services. We have a hosted learning management system used to deliver managed training for corporate customers. We focus on healthcare, but we have customers in manufacturing industries and other service industries, too. We also provide online training courses that we have either developed or those that we developed through partnerships with other companies.

What is your position?

The president and owner. 

OPPORTUNITY / CHALLENGE

Could you describe the business challenge(s) you were attempting to address when you initiated the relationship with Cygnet Infotech?

We approached source code from another company that we have actually been licensing it from for a few years. Our platform was out of date. The functionality was obsolete and archaic. The interface was absolutely terrible. In order to maintain some figment of competitiveness within our industry, and for growth purposes, we had to undertake a significant redevelopment project. We needed to upgrade to the latest .NET technologies as well as totally redesign the user interface. 

SOLUTION

Could you describe the scope of this project? For instance, did it involve custom visual design, backend development, training, support, etc.?

I believe it was on .NET 2.4 or something like that. They had to update the underlying .NET technology to the latest version before we could do anything, before we could incorporate any third-party grids or controls into it. They then had to analyze our backend system, review the code, and perform the initial updating to the ASPs [active server pages]. I think it was .NET 4.0. From there, we began modifying and enhancing the backend functionality. I performed most of the design work for our modules. I also conducted considerable research on companies and the different types of controls that we could incorporate into the system. They did a lot of mock-ups based on that research. They provided the interface design that we adopted. 

Since we’re a relatively smaller company, it took a year or so for everything to be deployed. We also wanted to incorporate an e-commerce solution into our system. I found a third-party tool, a .NET e-commerce platform that we could license. They then integrated that e-commerce platform into the LMS [learning management system]. Now, we’ve got customers going into our website, buying offered courses and, through the license and registration process, sign up for whatever they prefer. It’s all tied in together with the LMS, too. 

How did you select Cygnet Infotech as your solution partner?

We conducted some secondary research. What I wanted to find was a company that had demonstrated experience. I foudn two or three candidate firms and conducted phone interviews with them. I liked the Cygnet. A key driver for me was that their owner interfaced with clients and prospects here in the United States in order to ensure that all expectations were being met. 

[Cygnet Infotech’s owner] changed his itinerary to fly in from New York to Naples, Fla., to meet with me. I had a chance to meet face-to-face with the owner and have an understanding of their values and their approach. 

Could you provide a sense of the size of this initiative in monetary terms?

The largest one we had ever gotten into, we’ve paid them a lot of money. I don’t know how to rank the size. For us, it was very significant. It’s the core software platform for our organization. We couldn’t get it wrong. I have kind of preset cost ranges. For instance, between $10,000 and $50,000 and between $50,000 and $200,000. We've undertaken projects within both of those ranges, so they're pretty significant. 

When was your site launched?

We began to bring the first customers onto the platform last spring, so it was probably in March of 2013. I gave them the initial design stuff probably in June or July of 2012. The ecommerce wasn’t a part of the first phase. 

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they've delivered?

We've been moving and migrating existing customers from our old platform to the new one. Just by their reactions, it’s been very positive. They’re ecstatic. They like the new interface. The reporting tools are also a highlight. They really made our reporting tools top notch, flexible, and user friendly. We've probably experienced our biggest growth of new customers in the period since we introduced our new site. Last year was a very good year for us in terms of growth.

When working with Cygnet Infotech, is there anything you would consider unique or special about them compared to other vendors you’ve worked with?

One of the things that I liked about Cygnet and their team is that I was able to interact with them on a consistent basis. They made it a point to ensure I know who was working on our assignments. One of the nice things, whether it was in our weekly or biweekly phone calls, was that they took ownership of the work. They were refer to it as our product. They didn’t ever refer to it as your element. It was ours. They gave me a real sense that they were taking ownership of the project. That was a huge deal for us because we wanted to make sure they were invested in its success, rather than simply delivering our specs. They’re also very flexible with meeting times. 

In terms of constructive feedback, are there areas you feel Cygnet Infotech could improve upon, or are there certain things you'd do differently as a client before initiating a project with them?

This was the first time for us to have gotten involved in a project like this. I could go back and count the many mistakes that I did from the design perspective. Perhaps I should have started out with more conrete design specifications. This is something that you have to be prepared for, because they're a team of programmers, and while the do have some design experience, it isn't their core competency. Undertanding that is important. 

I also wish that their QA/QC testing would have been better. They could have found some of the bugs before I did during the testing phase. Some of their developers don’t have sufficient in-depth knowledge of the product functionality. They would see that, yes, this functionality is supposed to do X, Y and Z. If those criteria were met then they'd simply move on. What they didn't do was test the subsequent affects of X, Y and Z on A, B and C. What they missed were things that could have been identified if they've invested some more time in the testing phase. I would identify these discrepancies and they would re-test for us. It's a minor factor but important nonetheless. 

5.0
Overall Score I’ve been very pleased. I would have stopped had I not been pleased.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    Results would vary at times, but their baseline work was of good quality.
  • 5.0 NPS
    Willing to refer

Outsourced Web Development For Digital Agency

"I have few reservations with their work."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Cygnet Infotech partnered with a digital agency to provide additional PHP, MySQL, and .NET development. The team has also developed iOS and Android apps and implemented cloud computing solutions. 

The Reviewer
 
1-10 Employees
 
Melbourne, Australia
Managing Partner, Small Digital Agency
 
Verified
The Review
Feedback summary: 

Cygnet Infotech's broad talent base, strong leadership, and flexibility have allowed them to complete many challenging projects within budget. Their work has been of a consistently excellent quality. Although technical issues sometimes arose, the team always delivered in a timely fashion.

BACKGROUND

Could you briefly describe your company?

We’re basically a digital agency that provides business consulting and strategic implementations.

What is your position?

I’m the managing director.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address when you began the relationship with Cygnet Infotech?

Sure. We do many projects with Cygnet. They’re one of our very strong partners from a development perspective. There are many challenges when working with offshore development firms. But, at the same time, what’s been quite impressive is that these guys have been able to overcome many of the challenges that we’ve faced.

The majority of the challenges have revolved around communication and clarity of what has to be done. What we’ve done with some of these challenges that started to occur, to try to bring a VA onto the project that can drive both parties, and make sure that scope is well understood, and implementation is executed properly.

SOLUTION

Could you describe the scope of the project? For instance, did it involve custom visual design, backend development, training, and support?

Cygnet has developed many projects for us. We’ve used PHP and MySQL. In many projects, we’ve used .NET technologies and Amazon Web services. We’ve used cloud computing in some projects. We also do a lot of mobile application development with them, which is on iOS and Android.

How did you select Cygnet Infotech as your solution partner?

That was a difficult task. We’ve been burned many times, specifically with offshore development teams. We gave Cygnet some small projects to understand their quality, how they work, and their documentation processes. We were impressed with the deliverables from those small projects, so we began the relationship in earnest then.  

At this point, 99 percent of our projects are awarded to Cygnet purely because they have fantastic talent,  they deliver what we ask them to, and they have really strong leadership, which is crucial in any enterprise.

Could you give a sense of the size of the initiative in monetary terms?

Our smallest projects would be $1,500 to $2,500. Our largest projects have been $75,000, $80,000 plus.

When was the most recent project completed?

The most recent project was completed two weeks ago.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they’ve delivered?

For most of our projects, we track three metrics: budget, quality, and timeliness. They’re the three primary metrics that we measure Cygnet against. Most projects have been great. There were some projects where there have been saving issues for various reasons. But, once again, what I’m quite pleased to say is the leadership team at Cygnet has come forward and tried to overcome it. They continue to go out of their way to appease us.

How do you think they performed as your outsourced development team?

I think they do a fantastic job as an offshore provider. I have few reservations with their work.

In retrospect, are there any areas you think they could improve upon, or things you’d do differently as the client before initiating this type of project?

The challenge that I have mentioned to them on a regular basis has to do with balancing their priorities. I encourage them to remain as agile as possible as they continue to grow their business. One of the biggest challenges that we find with an offshore provider is they’re trying to bring on more resources, to the point that their processes actually begin to break down, and the quality of their work can thus suffer. At the moment, their growth is good, and they continue to be quite supportive. As an offshore provider, I’m confident that will continue to be the case.

5.0
Overall Score If we were not really happy with them, we wouldn’t be an exclusive partner now for nearly. This is our fourth year with them. We really cherish working with Cygnet.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    I think some of the scheduling issues are due to client delays...with offshore development, they have a very tight schedule. You need to work with that and try to push the project through. I think they do a reasonably good job with scheduling.
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Outsourced Web Development For Software Development Firm

"We’re amazed with their technical expertise."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Cygnet Infotech partners with a software firm to provide custom back-end development resources. Additional projects have included data visualization, information architecture, and reporting. 

The Reviewer
 
11-50 Employees
 
Denver, Colorado
Joel Plaut
Principal, Reality-Tech
 
Verified
The Review
Feedback summary: 

Every project has been completed elegantly and efficiently, regardless of its timeline or complexity. Although their client management skills could be improved, Cygnet Infotech surpasses most offshore developers in technical skill. Their structure also integrates well with startup needs.

BACKGROUND

Could you briefly describe your company?

We’re a software development and support firm with a focus on SharePoint.

What is your position?

Principal.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address when you began the relationship with Cygnet Infotech?

To find a good partner, someone who I can trust, work with and not just use as a service provider. We needed someone able to add significant value to the relationship and the project. The hard part was finding someone who I can trust while also having deep technical skills. We had a great portion of relatively complicated work that had to be done, and we needed a team of excellent developers.

SOLUTION

Could you describe the scope of the project? For instance, did it involve custom visual design, backend development, training, and support?

The majority of the work has been custom development, but Cygnet also collaborates with us on data visualization, workflow reengineering, administration, information architecture, design setup, integration, and reporting.

How did you select Cygnet Infotech as your solution partner?

We spent months talking with various development organizations. We were somewhat wary because we’re quite knowledgeable in the area of outsourcing. I’ve filled a lot of roles in managing it, and I know it can be a very expensive way to save money. I wanted to find someone who was the right size for my organization, with the right level of process. I joke around that I’m someone who is willing to lose money on a project to make the relationship survive. Some projects win, and some projects lose, but I wanted a partner. Cygnet ended up being the most realistic option for us.

Could you provide a sense of the size of this initiative in monetary terms?

We’ve spent approximately $100,000.

When was the most recent project completed?

We’re putting the final touches on one right now.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they’ve delivered?

No, I have not applied formalized metrics to our site.

How do you think Cygnet Infotech has performed on these projects?

I think they’ve been excellent. We’re amazed with their technical expertise. It’s rare to find such high-quality offshore developers. In terms of documentation writing, I have to take a pass through and clean up the English, and that’s totally fine.

In retrospect, are there any areas that you believe Cygnet Infotech could improve upon, or are there things you’d do differently as the client before approaching these types of projects?

The big lesson that I’ve learned from the partnership is that I need to be the intermediary. I simply can’t have them represent themselves front of a business user in the states. They’re extremely proficient developers, but they’re not quite as strong at interacting with our American users and clients. That’s the only thing, and it’s almost negligible because at the end of the day, we really need them as our developers, not our business liaisons.

5.0
Overall Score I’m going to continue to use them. I’m thrilled with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Marketing and Branding Agency Microsoft Azure Implementation

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

The client is a marketing and branding agency that works exclusively with the restaurant business in order to help develop their reputation. The client needed to outsource their technical responsibilities to expert developers (Microsoft Azure, .NET). Cygnet Infotech came highly recommended to the client by a close business associate. Once commissioned, Cygnet handled the client's Microsoft Azure implementation, which included custom design, backend development, data preparation and migration, systems integration, usability testing, training, and ongoing support.

The Reviewer
 
2-10 Employees
 
Italy
CEO and Founder at Ahun SRL
 
Verified
The Review
Feedback summary: 

The client is extremely satisfied with the work delivered by Cygnet Infotech. While their projects remain ongoing, the client indicates that Cygnet has performed very well on all of the tasks assigned to them. The client has received overwhelmingly positive feedback from its internal users. Cygnet was praised for their deep technical expertise and their ability to deliver valuable solutions within tight timeframes and limited budgets. The client maintains an ongoing relationship with Cygnet Infotech and recommends them highly. 

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer