CQL

BACKGROUND

Please describe your company and your position there.

We are a chemical manufacturer that produces synthetic lubricants for industrial and refrigeration systems. I am the laboratory manager of the used oil lab.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CQL | The Art of Commerce, and what were your goals?

My lab was using a software program to collect our customer's compressor data, capture the instrument results, and generate reports that evaluated the used oil. This program did not fit our needs and we did not fit its limitations. We hired CQL to build a custom software program and mobile app, along with bettering our current website to meet our needs and growth of the lab.

SOLUTION

How did you select this vendor and what were the deciding factors?

CQL had been managing our lab website for several years prior to us hiring them to build the software and mobile app. Since they had the background of our company and lab we knew they were the best fit for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the work was to build a custom LIMS desktop application, Customer/Distributor/OEM web portal and iPhone app, and Data Sync between LIMS and Portal.

How many people from the vendor's team worked with you, and what were their positions?

There were many over the years - very much a team effort: Bob - project manager Robert  - service manager Tom - developer Joel - developer Jeremy - developer Eric - Regional Sales Director

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to meet all of our needs and complete our goal of fully transitioning over to the new program, app, and website. It was an overall team effort and CQL was amazing with supporting every step of the way.

Describe their project management style, including communication tools and timeliness.

Their management style was great. They were in constant communication with myself and my team through emails and Basecamp. They also provided us tools such as Jing to capture any real time issues or data so that we could relay messages more effectively. They were so awesome to work with.

What did you find most impressive or unique about this company?

Everything - their knowledge, creativeness, and willingness to help in any way they could. They would constantly check to make sure things were working properly or if we needed to update anything. They were like a family and they really took care of us.

Are there any areas for improvement or something they could have done differently?

Honestly there was nothing I would change. They were the best fit for us and I'm glad we chose them.