Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I think they did accelerate our delivery, but we also needed to provide a bit more oversight on their work since they’re more junior developers than our team.
How did Cortlex perform from a project management standpoint?
We handle the project management on our end. I think they did a good job with communication and meeting deadlines. We used a combination of Slack and either Screenhero or GoToMeeting calls, usually once a day. We put quite a bit of detailed tasking information into VersionOne, which is the tool we used to manage the project. We found that more detailed tasking information facilitated better success overall.
What did you find most impressive about Cortlex?
When we had a problem, they were pretty responsive in getting it resolved and escalating tasks.
Are there any areas Cortlex could improve?
The biggest challenge involved communication. One of their developers was pretty fluent in English, but the other wasn’t. I think the first had to act as a translator sometimes.
This review was updated on February 2, 2018 by the client due to a breach of contract that resulted in termination of the engagement.
What has happened with Cortlex since your original review was published?
Cortlex was a subcontractor to us. Part of our contract with them stated that they would not solicit business directly from our customers, but they did it anyway. A couple of contractors from Cortlex ended up working directly with our customer.
Cortlex worked with our customer to conceal that their people were involved. The contact at Cortlex gave the client different email addresses and didn’t talk to us about it. This was happening during our project and we found out accidentally when some of the people involved checked stuff with their Cortlex email addresses. It was a bad situation; they deceived us instead of sitting down with us and the customer and explaining everything.
Did you bring this up with them during the project?
It caused the whole arrangement with them and our customer to implode. Our management team was very unhappy. We brought it up but ended up pulling most of our resources off the project.
Did they try to do anything to remedy the situation?
They tried to work with our CEO to come up with a remedy, but it was already a mess at that point. It broke our relationship with the customer, which is hard to recover from.
Have you taken any legal action?
I don’t think we did. We obviously aren’t going to work with them in the future. We went from being a good reference to a negative one.
Did the issues stem from the team versus the quality of their work?
I wouldn’t change the quality, schedule, or cost ratings in the initial review. I was happy with them and willing to refer them, but that has since changed completely.
In your old review, is there any particular section you would like to elaborate on?
I had said I rolled off a developer in May 2017. We actually ended up rolling two other developers off about a month later. The latter two were contracted directly with our customer without our knowledge. That’s when things started to fall apart.
Has this engagement changed how you approach companies going into the future?
We’re a lot more reluctant to work with offshore companies in that area. We’re now working with a group in Croatia that seems much more above-board.
Do you have any advice for potential customers in order to avoid this type of situation?
Read the reviews that people post on Clutch’s website because this could happen with anyone. When working with a new partner, you never know how they’re going to behave. I usually wouldn’t bother reaching out to leave a bad review even if things went a bit awry, but this is pretty grievous.
Is there anything else you want to add to the review?
They may be fine as a direct provider, but I wouldn’t recommend using them as a sub.