DevOps services and Cloud development

Your Nearshore DevOps and Cloud Technology Partner.

At ClickIT, we have built more than 300 cloud-native SaaS applications for startups and mid-large enterprises, helping them to adopt the AWS Cloud, Agile DevOps, Continuous Integration & Continuous Delivery Pipelines, Docker & Micro-services, DevSecOps, and Clustering with Kubernetes / AWS ECS. These key categories being the famous "Digital Transformation."

It can be...
...FOR ANY Open Source Stack: PHP Laravel, Node.js (Mean Stacks), WordPress High performance, Ruby on Rails and Python.
...TO ANY Cloud Platform: Amazon Web Services - AWS, Google Cloud Platform - GCP and Azure. Or any Cloud Hosting.
...FOR ANY Digital Agency: Startups, mid-large enterprises, Marketing Agencies, Financial services FINTECH and Healthcare-HIPAA, Big Data, Web design agencies and Software Development firms.

As AWS DevOps experts we help startups to grow from its conception to complex million user Cloud Architecture.

OUR KEY to being your Innovative IT Partner: Same Timezone, DevOps and AWS Experts, Near Shore web development, and customer-obsessed.

 
$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2014
Show all +
Saltillo, Mexico
headquarters
  • Blvd Saltillo 431, Los Maestros del Estado, Edificio La Joya 5to Piso local 2 "ClickIT Smart Technologies"
    Saltillo, COA 25260
    Mexico
other locations
  • 2624 Vineyard loop
    Laredo, TX 78045
    United States

Portfolio

Key clients: 

Ticketbooth

Boatsetter 

Trumedia

Blade

IBSS

Curacao

Ticket to go

FutureED

FOS

Motivapp

Metacert

Pepper Leaf

 

Vanguardia Image

Vanguardia

With more than 4 million of visits monthly, Vanguardia is one of the most important digital and printed media in the region.They had a site with slow load time and a bad user experience. We created for them an environment able to satisfy their needs, and highest demands.

 

Challenge

Our biggest challenge was to provide them a site with a good environment and without compromising quality and

performance.

 

Action

We worked out a reliable infrastructure using AWS services. Development changes were crucial to give a fresh look to the site, by implementing front end visible changes and the integration of top services like AMP or Facebook Instant Articles users can taste why Vanguardia is the best in the region.

 

Results

Now Vanguardia has a site that can speak for them; good performance, better user experience and friendlier, their site is just Vanguardist.

Windsor Cares Managed Services Image

Windsor Cares Managed Services

Windsor Cares contacted us with the necessity of upgrading the quality of their sites regarding security, scalability, optimization and the content that is presented to all their clients.

Windsor Cares is a conglomerate of adult care centers all over the USA with the main goal of delivering high quality to people and families. Every center provides a person-centered care with dignity, respect, compassion, and integrity

to 3rd age adults.   

These sites needed a lot of changes and improvements on the infrastructure like versions updates and services. The creation of new instances and sites.

We created a complete plan with the modifications they required us and all the changes that their sites needed to have an excellent performance.

Curacao Case Study Image

Curacao Case Study

Curacao had a payment portal, with it’s respective administrator site, updated with poor security. Also it was developed with technologies not matching the company’s new standard. The architecture of the servers, including databases design, was implemented without scalability in mind. This is the reason why the site needed a redesign and recoding from ground up. The incompatible technologies led to a new site development

project instead of an improvement

Requirements

  • Replicate all the functionality of the previous site.
  • Replicate all the designs of the previous site.
  • Replicate all the functionality for the administrator site.
  • Design a new database. Implement better security and PCI compliance on the site.
  • Design and implement a new architecture for the servers where the site will be hosted.

Result

Curacao now has a new site with more options for scalability, security and better user experience as well as performance. Their services now can be delivered with improvements that their clients will appreciate, since security, speed and naveagtion are three very important aspects for every customer.

Build a High Performance Infrastructure on Azure Image

Build a High Performance Infrastructure on Azure

Guavo is a platform for recruiters to match people with a company vacancy easily. This platform connects companies with best-fit candidates according to their profiles and secondly, the applicant records their Guavo Challenge to get the job, all from the comfort of a smartphone.

The challenge was to create an infrastructure capable of receiving requests from thousands of users with a quick response and constant

updates.

ClickIT had to perform a DevOps solution for the client’s infrastructure.  We decided to make it highly scalable and redundant with the implementation of CI/CD on Jenkins.

 

Aws DevOps Automation with Laravel and Node.js - Boatsetter Image

Aws DevOps Automation with Laravel and Node.js - Boatsetter

Intro: Boatsetter is a platform that allows boat owners to list their boats for rent, captains to find freelance work and anyone on the web who seeks a water – full experience.

Challenge: Boatsetter does its business via an online web application based on AWS trying to leverage the performance and scalability out of their infrastructure built around CloudFront, EC2, RDS, ELB, VPC. They needed an optimization to their

cloud infrastructure and as they had plans to scale soon, we suggested a DevOps approach to overhaul the present process to achieve higher efficiency in future operations and enable continuous delivery.


Results: Boatsetter engaged with ClickIT to develop and scale applications faster, by automation and troubleshoot critical applications, reducing downtime by 80%. They are loving our DevOps managed services covering from a small service slowness to a complex application architecture in AWS.


Read the full case study here: https://www.clickittech.com/clients/case-studies/boatsetter/

Reviews

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Augmented Web Dev for Industrial Wearables Company

"They take the initiative to do things, respond to feedback well, and always keep the bigger picture in mind."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2019 - Ongoing
Project summary: 

ClickIT Smart Technologies augments an engineering team by providing web development services. This has involved helping rework a website and adding features to a web application. 

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Vice President, Industrial Wearables Company
 
Verified
The Review
Feedback summary: 

As a result of ClickIT Smart Technologies' support, the client has been able to release new updates more frequently and respond to user feedback in a timely matter. The developers have seamlessly integrated with the internal team. They're invested in delivering high-quality code on-time.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We make industrial wearables and cloud enterprise software for a variety of industries including warehousing and military applications. I am the VP.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ClickIT Smart Technologies?

We needed outsourced web developers to augment our engineering team and help us build out our web platform.

What were your goals for this project?

The main goal was to have more hands on deck to help get through our backlog of items so we could release new features, improvements, and bugfixes quicker. We wanted to be able to react to customer feedback quickly.

SOLUTION

How did you select this vendor?

We went through a rigorous search of outsourcing companies and narrowed a majority of them down based on location alone. Being a west coast based company, we wanted devs that were close to our timezone so we could collaborate easily. We conducted interviews with ClickIT's developers they had to offer and we felt comfortable bringing one onboard, so that's how we decided to use ClickIT.

Describe the project and the services they provided in detail.

Over the course of the time we've had ClickIT developers working with us, we've been able to release a number of significant improvements and new features to our web application. We've been able to rework how our website looks and how data is presented so our customers can gain insights on their business operations.

What was the team composition?

We've worked with one project manager and two developers so far. The project manager would find new developers for us to interview when we wanted to bring on more developers. The developers that were brought on were immediately treated as if they were part of the core engineering team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We've been able to release new updates to our web application more frequently and respond to customer feedback much faster. This has undoubtedly benefited our customer relationships by proving that we can respond quickly. Our customers have stated they like our web application and the features it provides which wouldn't have been possible without ClickIT.

How was project management arranged and how effective was it?

The developers from ClickIT were integrated to the team as if they were part of the core team, which means they used the same project management tools we used. That included JIRA for issue management, Bitbucket for code, and Slack for communication. We also used Google Hangouts and Zoom to conduct daily standups remotely.

What did you find most impressive about this company?

The developers that we've worked with are great. They take the initiative to do things, they respond to feedback well, and they always keep the bigger picture in mind. Their code is developed with care and they work hard to deliver by deadlines. They are everything you want out of developers on your team and then some.

Are there any areas for improvement?

I don't think there is much areas for improvement, we like working with ClickIT so far and will continue to work with in the future.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Staff Augmentation for Fintech Platform

“ClickIT knew what they were doing and had a great work ethic.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sep. 2019 - Jan. 2020
Project summary: 

ClickIT Smart Technologies provided IT staff augmentation for a fintech company. In order to reach a short deadline, they helped build a new infrastructure using a hardware security module, Azure, and AWS.

The Reviewer
 
51-200 Employees
 
New York, New York
Iñigo Rumayor
Co-Founder, Arcusfi
 
Verified
The Review
Feedback summary: 

The product was delivered on time, and the partner has given it positive feedback. ClickIT Smart Technologies provided transparent communication about the progress of the project. They addressed all of the unique, complex requirements of the solution and managed to meet the tight deadline.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder and business development CRO of a fintech company. We’re developing a banking-as-a-service platform, and we provide technology to different banks. Although we’re based in New York, and we also have an office in Mexico City.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ClickIT Smart Technologies?

We needed to create a new platform infrastructure for one of the banks we’re partnered with. Our team needed to deliver this system in a quick turnaround but didn’t have the internal capabilities to do so.

SOLUTION

What was the scope of their involvement?

There were specifications that we needed to deliver in 2–3 months, and ClickIT helped us develop that environment and its related infrastructure. The development was based on the specifications that the bank gave us. ClickIT worked on the DevOps components for the infrastructure. They implemented a very difficult hardware security module (HSM) as well as managed Azure and AWS.

What is the team composition?

We worked with two people from ClickIT on this project.

How did you come to work with ClickIT Smart Technologies?

After evaluating different companies, we connected with ClickIT through a common friend.

How much have you invested with them?

We invested between $30,000–$40,000.

What is the status of this engagement?

We worked with ClickIT from September 2019–January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, we had a great experience with them. They delivered on time, even though it was a challenging turnaround. There wasn’t that much time to figure out all the specifications of the bank. The dates were pretty rigid. We needed to deliver certain pieces every 2–3 weeks and knew the bank would kill the project if we didn’t meet those deadlines. ClickIT did a great job.

Our team is usually not a big fan of outsourcing work because we’ve had some bad experiences in the past. However, ClickIT knew what they were doing and had a great work ethic. We worked in the background, making sure they delivered the needed requirements.

How did ClickIT Smart Technologies perform from a project management standpoint?

They always met deadlines, and we had great communication. ClickIT shared what they were working on every day — both achievements and roadblocks. We held weekly meetings to check the progress and used common project tracking tools like Jira.

What did you find most impressive about them?

The bank had a unique specification — which was overall really complex — more so because of the timelines. ClickIT delivered everything in a timely manner, and at the quality that a top-quality bank in the US would require. Overall, I was impressed.

Are there any areas they could improve?

No, there are no areas for improvement. I mentioned it to ClickIT that we aren’t fans of outsourcing, but we took a leap of faith and it worked out. We’ve had a great experience overall, and they showed that from the beginning. Some people on our side were fearful in the beginning, but as ClickIT started to execute, they got comfortable.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

DevOps Consulting for Marketing Data Platform

"This saves us time and money and keeps our development team focused on what they do best."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2019 - Ongoing
Project summary: 

ClickIT Smart Technologies provided AWS cloud infrastructure consulting. They helped deploy automation, code projects, and secure AWS infrastructure. 

The Reviewer
 
51-200 Employees
 
Kansas City, Missouri
Bill Herring
Director of Platform Development, Alight Analytics
 
Verified
The Review
Feedback summary: 

ClickIT Smart Technologies' efforts have successfully saved time, costs, and input. The security has also been significantly improved. They worked as a member of the client's team, operating under their project management. They were responsive. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Alight is one of America’s fastest-growing companies, working with some of the nation’s biggest brands and most cutting-edge marketing agencies to help them take control of their marketing data, so they can produce richer business insights – faster. My position is Director of Platform Development, responsible for 4 development teams and devops.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ClickIT Smart Technologies?

We needed expertise in devops for our AWS cloud infrastructure. ClickIT provides us with a consulting resource on an ongoing basis. Our dev group really feels like Jonhatan is part of the team here at Alight.

What were your goals for this project?

To bring expertise and add extra capacity in devops to our team, with the goals of automating our builds and testing in Jenkins and improving and extending our AWS infrastructure.

SOLUTION

How did you select this vendor?

We looked into multiple vendors who could provide devops services, interviewed ClickIT on the phone, and visited with their team on-site.

Describe the project and the services they provided in detail.

Jonhatan has taken on several projects in the past year, extending our build and deploy automation in Jenkins, organizing and securing our AWS infrastructure, and more. He also assisted in answering technical questions and troubleshooting on many occasions. In 2020, we are looking to tackle configuring our infrastructure via code using Terraform or CloudFormation - we anticipate Jonhatan playing a prominent role in that major project.

What was the team composition?

Just Jonhatan in a consulting role from ClickIT. On our side we have one engineer with responsibility to manage and plan devops projects.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

In a year we have gone from after-hours deployments that took an hour or more and involved dozens of steps, to regularly deploying multiple times per day in minutes with the push of a button. This saves us time and money and keeps our development team focused on what they do best. We've also increased the security of our AWS infrastructure and passed the first pen test our organization has conducted.

How was project management arranged and how effective was it?

Project management was almost all on our side, with a senior engineer responsible for planning and oversight of devops projects.

What did you find most impressive about this company?

Jonathan has proven to be a valuable asset for our company, and is viewed by our company as part of the team. ClickIT is very responsive to our needs, getting back with answers to questions in a timely manner.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

DevOps for Coworking Marketplace

“I wasn't expecting to find such brilliant engineers to work with when I first hired them. I was blown away.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2018 - Ongoing
Project summary: 

ClickIT Smart Technologies manages DevOps projects including with AWS, Fail2ban, and Cloudflare.

The Reviewer
 
11-50 Employees
 
San Francisco, California
CEO, Coworker
 
Verified
The Review
Feedback summary: 

ClickIT”s strong technical skills have dramatically increased efficiencies in code and databases. Integrating into the client team, they communicate well and propose solutions with business interests in mind.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and co-founder of Coworker.com. We're a global marketplace for coworking space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ClickIT Smart Technologies?

We were scaling fast and started having a lot of DevOps issues. We didn’t have anyone on our internal team that was specialized to manage that for us.

SOLUTION

What was the scope of their involvement?

ClickIT manages our DevOps including AWS products, Fail2ban, and Cloudflare. Their main job right now is cleaning up our database, adding indexes, and strengthening the existing code.

What is the team composition?

We work directly with the CEO as well as two developers.

How did you come to work with ClickIT Smart Technologies?

We found them through Upwork. I had a call with their CEO and was impressed with his approach to DevOps as well as his demeanor and communication style. That’s why we ended up going with them. I explained what I was looking for in a developer and they had a good match for us. We started working with them via Upwork and now work together directly.

How much have you invested with them?

We’ve spent about $50,000.

What is the status of this engagement?

We started working together in March 2018 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve had massive results in terms of improving the code we already had. For example, one of their developers reduced the time for a query that our in-house developers had built from 8 seconds to .1 seconds.

How did ClickIT Smart Technologies perform from a project management standpoint?

We use Basecamp, Trello, and Slack. They've been great at slotting into our existing communication structure rather than imposing theirs on us. They have great communication skills, including perfect English, and are very responsive at all times.

The best thing about working with them is that they feel like a part of our team. When I’ve used external agencies in the past, there was always an “us and them” dynamic. With ClickIT, they’re fully integrated into our team. We’re constantly on Slack together to talk about the projects. They’re fun—and just great people to work with.

What did you find most impressive about them?

What I really love is that ClickIT has our business interests in mind. A DevOps engineer we worked with before recommended high-tech solutions that were ahead of what we needed. ClickIT understands that we’re a startup. They make recommendations based on what they think is the most cost-effective solution and don’t push other things on us.

Their developers also have strong DevOps and full-stack development skills. They’re efficient and the code is clean. I can’t say enough good things about them. They're diamonds in the rough. I wasn't expecting to find such brilliant engineers to work with when I first hired them. I was blown away.

Are there any areas they could improve?

No. We started working together in mid-March and now it's December—and we've had no issues at all.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Development for Event Ticket Management Company

"We had a good working relationship."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

ClickIT developed an online ticketing platform built for handling large events. They used Node.js, Bootstrap, and Google Cloud Platform for the solution.

The Reviewer
 
1-10 Employees
 
Saltillo, Mexico
Rodrigo A. Jimenez
CEO, Ticket To Go
 
Verified
The Review
Feedback summary: 

The delivered platform has boosted sales by 70%, which speaks to the collaboration’s success. While there were a few development issues, ClickIT promptly addressed them. Their helpful and open approach are highlights of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a concert promotion company. We sell tickets online for massive cultural, sports, and music events in the northern area of Mexico.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ClickIT?

They designed and developed our platform, which included an online payment system.

SOLUTION

What was the scope of their involvement?

They built a Node.js and Bootstrap application on the Google Cloud Platform.

What is the team composition?

There consisted of about five people and a team leader.

How did you come to work with ClickIT?

I know the owner personally, but they had been referred to us before.

How much have you invested in them?

The project was developed in two stages. The first one cost around 103,000 Mexican Pesos (approximately $5,405 USD) and it increased after that.

What is the status of this engagement?

We started working together in June 2016 and ended the collaboration around September. The project lasted about three months in total.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform has helped us increase our sales by 70%. While we have encountered some minor issues such as duplicated tickets and other inconsistencies, they managed to fix them quickly. If I had to grade them, I’d give them an 8 out of 10.

How did Click IT perform from a project management standpoint?

They were always available, open to any questions, and willing to help.

What did you find most impressive about them?

They met our expectations. We had a good working relationship, but there was nothing exceptional.

Are there any areas they could improve?

I couldn’t mention anything. Everything has been okay.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Drupal Web and Database Dev for Digital News Company

"...they are good at clearly explaining what we don't understand."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2016 - Ongoing
Project summary: 

ClickIT Smart Technologies built and supported a digital news website. They now continue to implement new functionalities, maintain infrastructure, and configure hosting.

The Reviewer
 
100-200 Employees
 
Saltillo, Mexico
IT Integrator, Digital Media Company
 
Verified
The Review
Feedback summary: 

Over several years, ClickIT Smart Technologies reduced infrastructure costs while optimizing the website and adding successful new features. The agency continually impresses with their personable communication, thorough process explanations, and well-organized project structure. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your company and what you do there.

We are a digital and print newspaper in Saltillo, Mexico. I am a digital integrator, so I have direct contact with ClickIT Smart Technologies as they build our site.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ClickIT Smart Technologies?

We contacted them for new implementations for our site. They made corrections and helped us manage our code and infrastructure, which is hosted through Amazon Web Services.

SOLUTION

What was the scope of their involvement?

They use SMS, Drupal, Amazon Web Service technologies, RDS, Aurora Databases, S-2, and S-3, along with some JavaScript and PHP. They configured different servers, modules, and general code.

What is the team composition?

We contract with one developer. In addition, I am in contact with the project manager, the CEO, and the account manager.

How did you come to work with click it?

Since they are located in the same city as our company, they attracted our attention when we had different technology projects. We’re based in a medium-sized city, so it is hard to find services as professional as the ones they provide. We sometimes have to find companies on other cities, but we were impressed with their portfolio and professionalism. We contacted them and have been working together for three years.

How much have you invested in them?

Until now, we have spent about 250,000—300,000 pesos ($10,600—$16,00 USD) on different projects.

What is the status of this engagement?

We are still working with them. Although we hire other providers for different projects, we work with them most on our main site.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have integrated different features on our website, mainly focused on stabilization, optimization, and speed. We’ve also reduced our infrastructure service costs. There are still some things we have to do with them.

How did ClickIT Smart Technologies perform from a project management standpoint?

They accommodated us well. We had some meetings and got to know them personally. In general, their project management was good. We are good with timelines, and they communicated with us through various channels. We've been using Slack to communicate with them and haven't had any problems. 

What did you find most impressive about them?

They are well-organized, they always keep us informed, and they are good at clearly explaining what we don't understand.

Are there any areas they could improve?

We have been very comfortable working with them, so I would say our experience has been very good.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Multiple Developments for Adult Care Center

"They work quickly and know what they are doing."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2016 - Ongoing
Project summary: 

ClickIT Smart Technologies assisted with the development of several products, including WordPress pligoms and payment transaction software. 

The Reviewer
 
1-10 Employees
 
Santa Monica, California
Managing Partner, Adult Care Center
 
Verified
The Review
Feedback summary: 

Bringing ClickIT Smart Technologies onboard led to satisfied clients, reduced costs, and intensified growth. The agency stuck to tight timeline and budget restrictions while adapting to new management styles, making them an ideal partner for small businesses.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the managing partner of a small advertising and communications firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ClickIT Smart Technologies?

We needed help with development for various projects.

SOLUTION

What was the scope of their involvement?

They have used WordPress plugins such as Events Planner, as well as transactional software for payment processing.

What is the team composition?

I worked with Alfonso Valdés [CEO, ClickIT], who was my point man.

How did you come to work with ClickIT Smart Technologies?

I was looking to outsource and found them through a site. I had interviewed more than five firms. After receiving a small probationary assignment, and Alfonso and ClickIT did the best job.

How much have you invested in them?

We have spent over $10,000.

What is the status of this engagement?

We began working with them in September of 2016, and the work is ongoing on other collaborations.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our clients are very happy with the product delivered. Their work has allowed us to grow and control costs as we expand.

How did ClickIT Smart Technologies perform from a project management standpoint?

They adapt to my project management systems and have been very responsible. They understood the importance of deadlines and were committed to them.

What did you find most impressive about them?

They work quickly and know what they are doing. Alfonso is friendly and sensitive to medium-sized businesses.

Are there any areas they could improve?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Application Development for Retail Store Chain

"They were very proactive and stayed ahead of the project."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2015 - May. 2016
Project summary: 

ClickIT migrated an e-commerce and online payments system from .NET to HTML. They incorporated email and text notifications via Trumpia and Emersys and set up the platform’s frontend and backend.

The Reviewer
 
5000-10000 Employees
 
Los Angeles, California
Operations, Retail Chain
 
Verified
The Review
Feedback summary: 

Their experience and Agile project management enabled them to tackle the complex, high-value application quickly and deliver a win-win solution. They collaborated well and generated useful ideas, demonstrating their investment in the project’s success. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a 35-year-old retail agency focused on the California, Arizona, and Nevada region, and we have an e-commerce presence as well. I’m the VP of Finance Operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ClickIT?

We’re a diverse company with different technologies. Our tech department hosts the sales point, enterprise resource planning, accounting, and all similar systems. We also have an e-commerce platform on Magento and online payments on SQL. These are based on different technologies because of the years they were created.

We decided to integrate payments and e-commerce in one platform, developing it in .NET. We looked for internal resources in our mid-sized department, but resources were already assigned to other application projects. We needed someone with .NET experience and Agile technologies to help us with this project.

SOLUTION

What was the scope of their involvement?

ClickIT helped us convert the payment system to .NET. They had to migrate or transform both the payment platform and the backend. It was a complex task because we had to integrate all of it with processors and banks.

Client payments are similar to credits. The frontend needed to convey this and our teams needed to be able to visualize it in the backend as well. The app also included emails and text functionalities, which they helped us integrate using Emersys and Trumpia.

What is the team composition?

Around 5 developers.

How did you come to work with ClickIT?

We looked for different providers and development services to outsource the work. We tried India but time zones were a problem.

I asked around among my friends and contacts in my hometown in Mexico, and I received a reference for them. Many of my contacts own systems agencies and one directed me to ClickIT, so I contacted them.

We looked at them and their projects. They’re a young group of engineers in Mexico. It took 4–5 months to make a decision internally and after looking at all bids, we started with them.

What is the status of this engagement?

We contacted them in August 2015, we signed the contract in November 2015, and they finished in May 2016. We hired an internal resource to manage and adjust it depending on our requirements and needs.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s a very important project for us, because this application processes 25% of the company’s payments. The application was a win-win.

How did ClickIT perform from a project management standpoint?

One of their engineers communicated with me on project management. We had weekly meetings to discuss advancements. They were really fast, and we were able to quickly start testing the application. They understood the requirements well. We had a sense of urgency and they had our support.

What did you find most impressive about them?

The notifications feature within the solution was their idea. They were very proactive and stayed ahead of the project. They were motivated to provide a good solution.

Are there any areas they could improve?

There was a bit of a language barrier, as sometimes staff members other than me didn’t understand their pronunciation. There were no real issues with this, thanks to the documentation and the fact that I’m bilingual, but this would be an area for improvement.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Dev for Customer Experience Software Firm

“I have nothing but positive things to say about their service.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2017 - Ongoing
Project summary: 

ClickIT migrated an AWS platform to Azure, and currently provides infrastructure support. Their developers also employed Java while augmenting backend-related development.

The Reviewer
 
1-10 Employees
 
Wilsonville, Oregon
CEO, Interactive Content Platform
 
Verified
The Review
Feedback summary: 

Market results have been positive, and ClickIT continues to leave a remarkably positive impression. Their team has been consistently responsive in times of need to make sure projects adhere to requirements and deadlines. Seamless project management is also an outstanding asset.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for a software-as-a-service [SaaS]-based publishing and collaboration platform that’s been in business for 5 ½ years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ClickIT?

We needed help with platform development.

SOLUTION

What was the scope of their involvement?

ClickIT provided infrastructure support. We were initially on AWS [Amazon Web Services], but they migrated us to Azure 2 years ago. They provide ongoing support and implementation for all of our IT needs regarding infrastructure.

They assigned developers who used Java at various stages of backend-related work to support projects that we were working on.

What is the team dynamic?

There have been a handful of developers over the course of the years.

How did you come to work with ClickIT?

We chose them because of their expertise. I’ve had a long-term relationship with them, and they’ve always been very responsive to our needs. There have been several times when we’ve needed immediate support, and they’ve jumped in every time to make sure we’re staying on track.

What is the status of this engagement?

We started working on this specific project in February 2017, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve taken us to market, and their results have been good. I have nothing but positive things to say about their service.

How did ClickIT perform from a project management standpoint?

We use different project management tools that are all involved with and integrated into our systems. We usually communicate via Skype or Slack. They’ve been very responsive.

What did you find most impressive about them?

I don’t have a comparison, because we’ve used them from day one. Our experience has been really good, so I continue to use and recommend them.

Are there any areas they could improve?

No. I don’t have any complaints.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Cloud Server Update for Software Dev & Marketing Company

"Their rapid communication and willingness to jump in when we needed them were impressive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Feb. - May 2020
Project summary: 

ClickIT Smart Technologies helped a full-service software development company fix and update cloud servers. They smoothed out issues to allow applications to scale easier.

The Reviewer
 
11-50 Employees
 
United States
Rafferty Pendery
CEO, Studio98
 
Verified
The Review
Feedback summary: 

Because of ClickIT Smart Technologies' work, the servers have been operating smoothly and the downtime reduced on a legacy system. The team had a great workflow and managed all requests in a timely fashion.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Studio98 is a full service software development and marketing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ClickIT Smart Technologies?

Got their help with fixes and updates on some of our cloud servers.

What were your goals for this project?

Smooth out some issues we were having and allow our applications to be able to scale easier.

SOLUTION

How did you select this vendor?

I found them through Upwork.

Describe the project in detail.

We discussed the project, talked about their expertise. They did a great job taking care of the work that we needed and were able to manage all the small requests in a timely fahsion.

What was the team composition?

We worked directly with the Server Admin.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They did a great job handling anything that came up. Our servers have been operating smooth and reduced downtime on a legacy system.

How effective was the workflow between your team and theirs?

It has been great.

What did you find most impressive about this company?

Their rapid communication and willingness to jump in when we needed them were impressive.

Are there any areas for improvement?

Later on it was a little harder to get help on some issues because they were tied up in projects. I understand this when you are working to grow a business, so not a major problem for me.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They were affordable and had a high level of exchange for the money spent.
  • 5.0 Quality
    Service & deliverables
    Great. Handled exactly what we needed.
  • 4.5 NPS
    Willing to refer