Clickable Agency

BACKGROUND

Introduce your business and what you do there.

I’m the product manager and coordinator at Twin, an online casino platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Clickable Agency?

Our current website was outdated, so they redid everything using WordPress.

SOLUTION

What was the scope of their involvement?

Taking only our existing general color scheme, Clickable Agency came up with everything from scratch. It wasn’t planned as a complicated website, mostly as a home for job openings and related content. For example, because our HR people wanted to post images of people who are working for us, Clickable Solutions customized the images to be fun by adding eye-catching elements. We really liked what they did with that. Finally, they included a few technology connections, like the Recruiterbox plugin that our HR people use to post positions. They also did a couple of smaller projects for us.

What is the team composition?

I was in contact with a manager and a designer.

How did you come to work with Clickable Agency?

My colleague from a different project had done some work with them. I was impressed with their work, and he shared their contact with me.

How much have you invested with them?

Less than €2,000 (approximately $2,400 USD).

What is the status of this engagement?

The web project ran from June–September 2020. They continue to give good advice and contact me for different things, but we don’t connect as much as we used to.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website is very modern, simple to understand, and professional. Clickable even proposed a couple of design solutions that we’ll probably implement in the future. They have a great sense of style and understanding of how the market works.

Most people in our HR department who were involved were really happy with what Clickable did We didn’t need too many iterations or changes from them, as they provided a good job from the get-go.

How did Clickable Agency perform from a project management standpoint?

They were always on time. They once had to push us to keep going. They were always communicating with us about what they were doing. We usually used Skype and also had a couple of calls and meetings. We also used email. We were in contact pretty much daily. There were periods of time we took longer to talk to them but they were always punctual and all time.

What did you find most impressive about them?

Clickable had creative insight and proposed some very interesting solutions to us. Their understanding of how to work with clients stood out because of their timeliness in responding to questions.

Are there any areas they could improve?

They could have more people on their team communicating with customers. I mostly spoke with their manager and one of the designers. When you only talk to one person, disparities between the customer and the team doing the job can arise. Overall, however, we’re really happy with them.

Do you have any advice for potential customers?

Believe in their ideas and the solutions that they propose. Listen to their advice and be open to new solutions.