Experts in Chatbots and RPA | Visa Partner

Chatbots.Studio is the leading conversation design and UiPath company

Let us help you leverage technology to drive efficiencies and become the first in their niche by automating your business and building new communication channels in messenger (Viber, WhatsApp, Facebook Messenger, etc.). 

 

Robotic Process Automation delivers accurate and high performed business tasks and processes. Custom AI chatbots help enterprises move their customer experience to the next level. 

 

We are proud to be: 

#2 Chatbot development company according to Clutch 

#1 Chatbot development company according to Recovendor

#1 AI developer in Lviv

Visa partner

Viber partner

PrivatBank partner

 

We are experts in: 

Building multichannel Conversational Platforms

AI Chatbot development

Robotic Process Automation

Business Process Automation

 
$10,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2016
Show all +
Lviv, Ukraine
headquarters
other locations
  • Yavornytskogo
    Dnipro 49000
    Ukraine
  • 99 Via Poinciana street
    Boca Raton, FL 33487
    United States
  • Suite 5, Augres House 16 Dumaresq Street St Helier, Jersey, JE2 3RL
    London N1 7GU
    United Kingdom

Portfolio

Key clients: 

Visa, VTB, PMI, Aldi, Salesforce

Chatbot for a Fitness Club Chain Image

Chatbot for a Fitness Club Chain

Chatbots.Studio development team created the solution for a fitness club chain. The main goal is to automize the appointment to fitness couch with Chatbot in a web widget.

Financial Benefit: 

  • Saving time and money on unsubscribing and refund.
  • Saving time with quick access to bot features from the web widgets
  • Saving money on admin staff for making appointments. They are automated with the
chatbot. 

Chatbot features: 

  • Integrated Web Widget
  • Flexible chatbot dialog flow
  • Desktop/mobile version widget

If you are looking to build an AI solution like this, contact us.

Chatbots.Studio

Multichannel Chatbot for Job Searching Image

Multichannel Chatbot for Job Searching

Many businesses and employees use a chatbot for candidates and job searching. We received a request to create and run a chatbot that helps to find the job that perfectly fits the based on employee responses to questions. This chatbot acts as a screener for an in-demand position. 

This chatbot provides details about the kinds of work available in the company (or acts as an aggregator). It helps you explore whether the

positions you seek are available in your area. When looking for a job, the chatbot asks all your requirements helping avoid mistakes that might hurt your chances to find the right one. 

Benefits for Employee:

  • Saving time from surfing on multiple job websites
  • All available jobs in one place: Viber, WhatsApp or SMS
  • Filtered job offers on the messenger - you don’t waste time looking at the improper job
  • Put filters and find the right one.
  • An employee knows the salary frames. 

Benefits for companies: 

  • Saving recruiters’ time for employees seeking
  • Recruiters get the employees who sought this one job
  • Chatbot acts as a recruiter assistant, making the first-step interview

Chatbot Features: 

  • Inserting requirements for a job, the chatbot offers the one that fits you best
  • Filtering for the position you are seeking
  • Ability to find permanent, temporary or contract job
  • Selecting the city or region that an employee would like to focus the search on
  • Filter the offers according to salary frames

If you are looking to build an AI solution like this, contact us.

Check case study details here: https://chatbots.studio/multichannel-chatbot-for-job-searching/

WhatsApp Chatbot for Online Shopping Service Image

WhatsApp Chatbot for Online Shopping Service

YeboFresh – is South Africa’s online shopping service, making quality products accessible to South Africa’s underserved population. The WhatsApp chatbot for the customer is ready and good to go! How does it work for YeboFresh?

  • Product search by relevant code and making returns for the keyword entered
  • Assigning a customer to the relevant live agent and searching for the nearest location
  • Showing
current status or ordering
  • Integration with YeboFresh online shopping platform
  • The development side of the project is a bot that serves particular user products and product combos, allows multiple options for delivery.

    Everything is located within the Whatsapp messenger, which makes it super easy to use for the end-user. The WhatsApp bot is a nice addition and subset for any online shop.

    The second version of the bot contains various user experience enhancements such as leaving the ‘agents’ feature behind.

    Financial Benefit:

    • Increasing company revenue
    • New sales channel
    • Direct engagement with the audience in WhatsApp
    • Lowering costs for live agents department
    • Quick access to the company goods

    Chatbot Features: 

     Search for agents to get additional info

    • Search for products
    •  Search for agents to get additional info
    • Adding goods to the shopping cart
    • Choice of the delivery address
    • Choice of the delivery time
    • Saving a shopping history
    • Repeating the last order
    • Integration with Woocommerce

    If you are looking to build an AI solution like this, contact us. 

    Check this case study in details https://chatbots.studio/whatsapp-chatbot-for-online-shopping-service/

    AI Chatbot for The Ukrainian Largest Supermarket Chain Image

    AI Chatbot for The Ukrainian Largest Supermarket Chain

    In frames of digitalization of the shops chain, one of the biggest Ukrainian supermarkets launched a Facebook Bot. It was created for customer engagement simplification and business process automation. On the first day, the loyalty card was added by 18,000 clients with the chatbot. In only a week, it increased up to 60,000 users who got the card in messenger. The main goal is to avoid the dissemination of plastic

    cards.

    Financial Benefits:

    • Advertising and promotion cost reduction
    • Lowering cost per engagement with the client

    • Increasing of client conversion

    • Lowering cost per live agent department keeping

    Chatbot Features:

    • An online loyalty card is able in Facebook Messenger

    • Personal phone number recognition

    • Automation advertising promotion

    • Finding the nearest store

    • Changing language in chatbot interface

    • Link to the online stores

    • Personal phone number recognition

    • Automation advertising promotion

    If you are looking to build an AI solution like this, contact us. 

    Check this case study in details https://chatbots.studio/ai-chatbot-for-the-ukrainian-largest-supermarket-chain/

    Chatbot for Sales Increasing and Quick Access to Info in Facebook Messenger Image

    Chatbot for Sales Increasing and Quick Access to Info in Facebook Messenger

    Eva is a chain of stores for beauty and care located in Ukraine. The chatbot was launched for quick access to information about the stores.

    Financial Benefits:

    • Lowering costs for call center maintenance
    • Increasing of client conversion
    • Advertising and promotion cost reduction
    • Clients attraction by showing bonuses in loyalty card

     

    Chatbot

    Features:
    • FAQs automatically available in messenger
    • Finding the nearest store
    • Changing language in chatbot interface
    • Link to the online stores
    • Link to the online stores
    • Personal phone number recognition
    • Automation advertising promotion

    If you are looking to build an AI solution like this, contact us. 

    Check this case study in details https://chatbots.studio/ai-chatbot-for-sales-increasing-and-quick-access-to-info/

    Chatbot For Online Diagnostics and Sales in Messenger Image

    Chatbot For Online Diagnostics and Sales in Messenger

    Recently well-known cosmetics brand announced that engagement with clients will be maintained by the new digital tool – chatbot on Facebook Messenger! A virtual assistant will help to find the best care cosmetic. The bot will analyze the users’ answers based on a large-scale information base formed by the brand’s experts and offer specific Yves Rocher products that best meet the needs of customers, skin type and its features.

    The main chatbot’s aim is to sell more and promote the brand.

     Financial Benefit:

    • Increasing client conversion
    • Advertising and promotion cost reducing
    • Lowering cost per engagement with the client

    If you are looking to build an AI solution like this, contact us. 

    Check this case study in details https://chatbots.studio/chatbot-for-online-diagnostics-and-sales-in-mess...

    Chatbot for Pre-Ordering and Online Payment Image

    Chatbot for Pre-Ordering and Online Payment

    Benefits you'll get after chatbot implementation: Increasing sales in messenger Visa Online payment   Decreasing cost per engagement with the client Decreasing costs for internal staff Increasing traffic to the Telegram channel Aforementioned benefits are increasing loyalty and cross-selling If you are looking to build an AI solution like this, contact us

    Chatbot for Increasing Sales in Messengers Image

    Chatbot for Increasing Sales in Messengers

    Benefits you'll get after chatbot implementation:

    • More sales conversion without any extra costs
    • Lowering live support costs 
    • Increased conversion rate per conversation
    • Decreased cost per conversation
    • Increasing of loyalty audience
    • Increasing the number of sales

    If you are looking to build an AI solution like this, contact us

    Chatbot For Supporting Educational Process Image

    Chatbot For Supporting Educational Process

    Benefits you'll get after chatbot implementation:

    • More sales conversions without any extra costs
    • Lowering live support costs 
    • Increased conversion rate per conversation
    • Increased more traffic to the company website
    • Increased activity to the app and sales per month
    • Decrease the costs for students’ live agent support

    If you are looking to build an AI

    solution like this, contact us [email protected]
    Chatbot for Home Service Ordering Image

    Chatbot for Home Service Ordering

    Benefits you'll get after chatbot implementation:

    • Increasing sales in the channel without live agent support
    • Increasing of cross-sales
    • More sales conversations without any extra costs
    • Reducing costs per every conversation
    • Reducing costs for the internal staff

    If you are looking to build an AI solution like this, contact us

    Chatbot Development Process Online Course Image

    Chatbot Development Process Online Course

    ?AI Chatbot Development Process Course! ?

    https://chatbots.studio/chatbot-development-methodology/


    To succeed in AI chatbot development for business, you should understand all the risks and nuances of their management, development, and implementation.

    ?️‍♀️Acquire the crucial knowledge about each stage of your AI

    project, the criteria of how to measure a chatbot’s success and new team roles that are able only available for AI projects! During the course, we’re talking about the management process (not development!) and providing examples of good or bad bot implementation with the explanation.

    ❗️Follow the tips, avoid the pitfalls, understand the true value of your chatbot and build it in an organized and predictable way.

    AI Helper for Live Agent to Engage with Customers  Image

    AI Helper for Live Agent to Engage with Customers

    Chatbots.Studio built the new solution for better engagement clients with live agents. The system allows live agents to provide answers, and assign the task to the specialists. The system differs by its wide range of functionality – it is also able to initiate calls. The statistic implemented to the solution gives entrepreneurs the opportunity to see and gantlet how much benefits it could bring to their

    business.

     

    Discover the solutions for business improvement and customer satisfying here: https://chatbots.studio/portfolio/helper-for-live-agent-and-customer-eng...

    If you are looking to build an AI solution like this, contact us [email protected]

    The solution builds closer relationships between coffee lovers and cafe chain representatives Image

    The solution builds closer relationships between coffee lovers and cafe chain representatives

    The main solution idea is to create closer relationships between coffee lovers and cafe chain representatives. Chatbots.Studio team created chatbot for the cafe chain to optimize engagement with customers. The company has a 34% cross sales increasing after implementation discount and offers system into Viber via chatbot. Obviously, that new sales channel brought more revenue to the client and helps to build trusting

    relationships for B2C business.

    Discover this solution for business improvement and customer satisfying here: https://chatbots.studio/portfolio/ai-chatbot-for-local-coffee-chain/

    If you are looking to build an AI solution like this, contact us at [email protected]

    AI Chatbot for Automation Building Process Image

    AI Chatbot for Automation Building Process

    The Chatbots.Studio team built a solution that allows for easy and quick access to information stored in the database about any object related to the building. The main benefit is, that using this bot does not require the user to know any database querying languages, or install any addit ional software, as this bot is available on the most popular messengers.

    Discover this solution for business improvement and customer

    satisfying here: https://chatbots.studio/portfolio/ai-chatbot-for-real-estate-industry/

    If you are looking to build an AI solution like this, contact us at [email protected]

    AI Chatbot for Real Estate Industry  Image

    AI Chatbot for Real Estate Industry

    We already helped the real estate client build new sales channels, unload agent’s workflow and make client’s audience happy, because of fast service.

    We built an easy-to-use chatbot that helps to find the best property for you, depending on your query and make appointments with the operator.  Also, the bot was connected with a Slack channel, so the operator can easy to help a user.

    Discover this solution for

    business improvement and customer satisfying here: https://chatbots.studio/portfolio/ai-chatbot-for-real-estate-industry-2/

    If you are looking to build an AI solution like this, contact us at [email protected]

    AI Assistant for Automation Queue Management  Image

    AI Assistant for Automation Queue Management

    The solution was aimed to provide a convenient tool for the stylists’ end-clients to manage appointments.

    The bot itself has a rather complicated AI functionality which gives an opportunity to select the needed stylist service, agree about the time (which means checking the time is free from other appointments), request to stay in a waiting list, reschedule or cancel the appointment.
     

    That is the source

    of a significant efficiency boost as this reduces not effective stylist’s time.

    The administration part has plenty of features for the stylist as well, like internal CRM for managing clients, own calendar management with the ability to set up working hours and blackout dates.

    Technologies we used: AWS Lambda, AWS API Gateway, Node.js, Botkit, DialogFlow, PHP API

    Find more solution details here: https://chatbots.studio/portfolio/ai-chatbot-for-queue-management/

    If you are looking to build an AI solution like this, contact us at [email protected]

    Web widget for Knowledge Base Image

    Web widget for Knowledge Base

    These chatbots are able to connect with any possible resources and generate the answer. The federated search becomes more easily with the chatbot. There are no needs to surf from link to link in search of appropriate information. Chatbot will provide the appropriate answers in a split second.

    Technologies we used: Botkit, jQuery, Native.js, Node.js + Express.js.

    Find more solution details here:

    https://chatbots.studio/portfolio/web-widget-for-knowledge-base-pilot-bot/

    If you are looking to build an AI solution like this, contact us at [email protected]
    Platform for Live Agent Connection and AI Chatbots Management  Image

    Platform for Live Agent Connection and AI Chatbots Management

    The chatbot was created for the company which provides a system for optimization of relevant engagements and improving services.
    We built a solution that includes not only the chatbot that understands all kinds of questions related to company services and recognizes human speech. The platform provides chatbots hosting and live agents connection as well. The system is really efficient such as current clients conversation

    is able to be saved. It helps the bot to move towards the right step when it gets the client’s message.

    Technologies we used: Botkit, Node.js + Express.js, Loopback, Angular.js, MongoDB, Google Engine

    Find more solution details here: https://chatbots.studio/portfolio/platform-for-live-agent-connection/

    If you are looking to build an AI solution like this, contact us at [email protected]

    Automation of the Claims Gathering for Insurance Image

    Automation of the Claims Gathering for Insurance

    The client is the Insurance company that requested the solution that helps end-client easily fill out the claim by themselves or with help of a company agent via mobile phone.

    There are additional services used to make the claim filing more comfortable: medical appointment booking, number plate recognition, fetching vehicle data by its number plate, knowledge base (help service at any point of claim filing process),

    connection with live agent (like Intercom) inside the chat flow, Google Maps to easily set accident locations, address and more.

     

    The main benefit is the ability to fulfill the claim directly on the scene and mark the map or download photo.

    Technologies we used: BotKit, OpenKB, Watson IBM, Corezoid, Twilio, AWS Recognition, Intercom, Onfido

    Find more solution details here: https://chatbots.studio/portfolio/automation-of-the-claims-gathering-for...

    If you are looking to build an AI solution like this, contact us at [email protected]

    SMS Сhatbot for Engagement with Voters Image

    SMS Сhatbot for Engagement with Voters

    The chatbot was built to automate petitions, engagement with senators to get their reply quick and clear. We provided chatbot integration with customer API.
    It increases citizens’ trust in the senator and the solves thorny issues that people faced.

    Technologies we used: Botkit, Twilio, Node.js + Express.js.

    Find more solution details here:

    https://chatbots.studio/portfolio/624/

    If you are looking to build an AI solution like this, contact us at [email protected]
    Chatbot for Insurance Services Company Image

    Chatbot for Insurance Services Company

    When we had gotten requirements from a well-known British insurance company, we realized that it would be a challenge we must complete successfully! 

    The client is the first company to offer a Claims-as-a-Service (CaaS) platform, that helps to be involved in the claims process for everyone. So, the request was to automate administrative tasks and customer journeys.

    Financial

    Benefit:

    Engagement from your brand

    Personalized service

    Self service options available 24/7

    Reducing costs for hiring extra staff

    Automation of monotonous tasks

    Brand your bot’s appearance and messaging

    Quick engagement with client without live agent services

    Goals:

    Increasing client loyalty via the automated and easy-to-use system for claims submissions

    Time-saving in case of emergency. The chatbot immediately accepts insurance case without live agent assistance.

    Reduction of company expenses. The chatbot will be the primary agent who takes to solve administrative tasks instead of live agents department. 

    Features:

    Connection with users via appropriate messenger or webwidget. 

    Vehicle registration number recognition from uploaded photo 

    Fetching vehicle data by its number plate

    Connection with live agent (like Intercom) inside the chat flow

    Location recognizing to find the place of accident

    After the filling form chatbot offers to sign it to avoid additional insurance company visit

    Payment for the request entering card code

    Reviews

    Sort by

    Chatbot Dev for Tobacco Company

    "We are satisfied with the final product."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Mar. 2019 - Ongoing
    Project summary: 

    Chatbots.Studio acted as a technology partner for many projects related to system refinement. They built custom surveys and statistical analyses of various processes. 

    The Reviewer
     
    1,001-5,000 Employees
     
    Ukraine
    Alex Poliakov
    Manager RRP Infrastructure & CRM, Philip Morris
     
    Verified
    The Review
    Feedback summary: 

    Chatbots.Studio successfully brought the projects up-to-speed. Communication was excellent and had no delays. They have a good understanding of needs and requirements and are professional, straightforward, and flexible. 

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I am Manager RRP Infrastructure & CRM at PMI. Philip Morris International is the world's leading international tobacco company.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Chatbots.Studio?

    We hired Chatbots.Studio, as a tech partner for many internal projects.

    What were your goals for this project?

    Our goals were to find the tech provider for more than 20 projects inside the company.

    SOLUTION

    How did you select this vendor?

    We got the recommendations for their services on the internet.

    Describe the project and the services they provided in detail.

    They are working on more than 20 projects as each provider. We assigned them the projects starting from the refinement of existing systems up to creating a new set of features. Recently they've built custom surveys for the clients outside of Viber. The other project is a statistic analysis of mentions IQOS on the Internet.

    What was the team composition?

    They assigned us a CTO, Software Engineers, and Business Analytics.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    They are running the projects on time, keeping us up-to-date. The communication was excellent without delays. We are satisfied with the final product.

    How was project management arranged and how effective was it?

    We set up communication via a few channels like Skype, calls. We've planed process in Jira.

    What did you find most impressive about this company?

    They have a good understanding of PMI needs and requirements. They have been straightforward and flexible to work.

    Are there any areas for improvement?

    They are professionals in their field.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Chatbot Dev for Internet Banking Solution

    "They are good in their professionalism."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $1,000,000 - $9,999,999
     
    June 2019 - Ongoing
    Project summary: 

    Chatbots.Studio developed a chatbot solution for internet banking software. Their tool enables direct client engagement, simple access, and loan application and verification.

    The Reviewer
     
    501-1,000 Employees
     
    Moscow, Russia
    Vladimir Yastrebkov
    Head of Product & Technology Dev, VTB bank
     
    Verified
    The Review
    Feedback summary: 

    Customer satisfaction has improved drastically (complaints reduced by 80%) since the launch of the chatbot feature. Chatbots.Studio displayed stand-out professionalism and availability. Their ability to recommend new features is notable.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I am the head of Products and Technologies Development in VTB bank. VTB is one of the leading universal banks in East Europe.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Chatbots.Studio?

    We would like to build a chatbot for internet banking in messenger. We requested to implement the following features: online payments, card balance, location of the nearest ATM, and creating a personal account, as well as quick access, exchange rates, credit card issue in currency, request for a loan, deposit, etc.

    What were your goals for this project?

    For this project, we have two goals: reducing paper-based communications and improving customer services. We need not only additional channels for sales and communication but we also required a solution that encourages two-way communication to provide a personalized experience for clients and leads.

    SOLUTION

    How did you select this vendor?

    We know that Chatbots.Studio is one of the main providers for banking solutions in Eastern Europe. Their reviews and rating built trust.

    Describe the project and the services they provided in detail.

    We requested to solve the following issue: Build the interface for quick access to information (in messenger). All checks and verifications are held manually. It takes a long time and a lot of resources, so they needed to make applications quickly in a suitable place.

    As a result, we got the following: All requested features, automation of applications and verifications for loan requests, development of RPA scripts with UIPath for automatic requests, analysis of results and granting a loan.

    What was the team composition?

    Project Manager, Software Engineers, Business Analytics and QA Engineer.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    This chatbot now is serving a big part of our clients. The solution reduced customer complaints by 80% and increased customer engagement.

    How was project management arranged and how effective was it?

    The workflow is hassle-free, uninterrupted. We hold the communication in messengers and used Jira for project management and control.

    What did you find most impressive about this company?

    They are always online and available. Most impressive is they helped us to improve solution workflow and recommended new features to make the best customer experience.

    Are there any areas for improvement?

    They are good in their professionalism.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Custom Dev for Medical Emergency ChatBot

    "Their business analyst was very impressive."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    June - Nov. 2019
    Project summary: 

    Chatbots.Studio developed a Telegram chatbot for first responders in medical situations. The solution connected with the national ER system to coordinate emergency response efforts based on key information.

    The Reviewer
     
    501-1,000 Employees
     
    Kyiv, Ukraine
    Vladimir Korneichuk
    CTO, Ministry of Health of Ukraine
     
    Verified
    The Review
    Feedback summary: 

    The chatbot significantly improved the effectiveness of first responders during medical emergencies, and it's also helped the local government achieve one of its healthcare goals. Chatbots.Studio followed efficient project management procedures.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    Ministry of Health of Ukraine is responsible for developing and implementing policy in health care. The ministry is leading government transformation initiative in Ukraine and performing digital transformation according to modern calls. I am technical leader of reform of medical emergency system

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Chatbots.Studio?

    We invited Chatbots.Studio to create a Telegram ChatBot for first responders in country area.

    What were your goals for this project?

    The goal is to deliver medical emergency call to first responders available in the are, get confirmation and provide helpfull information about nearest publicly available defibrillator and ER hospital. At the end it has to collect short report about the ER call

    SOLUTION

    How did you select this vendor?

    We met vendor CEO during IT conference in Lviv

    Describe the project and the services they provided in detail.

    The project was to develop Telegram chatbot with connection to national ER system and deliver ER calls with further interactive interaction.

    The vendor provided business analysis, suggested architecture according to fit existing infrastructure, developed and deployed solution. They also suggested design that was finally approved

    What was the team composition?

    From vendor side the team consisted of PM, BA, Lead developer, 2 junior developers and admin

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    As the result of the project we developed the solution to significantly improve of first responder arrival to the patient in country area. This is going to be the solution to achieve one the goals of government Health care concept.

    How was project management arranged and how effective was it?

    We used very basic but effective tools for project management. All team and counter-parties were experienced enough to follow basic project management rules so thees simple tools worked good for us

    What did you find most impressive about this company?

    Their business analyst was very impressive.

    Are there any areas for improvement?

    They did good!

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
      Very cos effective
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Facebook Chatbot Dev for Supermarket Chain

    "...they showed a keenness and strong desire to make a high-quality product."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    May - Sept. 2019
    Project summary: 

    Chatbots.Studio developed a solution for Facebook Messenger communication with buyers. The chatbot has the ability to receive positive and negative feedback, provide a QR code, and give virtual discounts.

    The Reviewer
     
    5,001-10,000 Employees
     
    Dnipro, Ukraine
    Oleg Spirin
    Chief Data Officer, VARUS
     
    Verified
    The Review
    Feedback summary: 

    The vendor excelled at communicating with stakeholders. In particular, they were highly accessible throughout the engagement. Also, the team offered valuable insight beyond their core role.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    VARUS is the supermarket chain based in 10+ cities in Ukraine. The merchandise range covers 25,000 food and related products. The first supermarket of the network opened in 2003 in Dnipropetrovsk.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Chatbots.Studio?

    Chatbots.Studio team developed the chatbot for customers. We hired the team to build assistant to reduce client conversation and improve the feedbacks process.

    What were your goals for this project?

    The main goal of a chatbot is to increase client conversation, automate engagement and online card creation.

    SOLUTION

    How did you select this vendor?

    They are a trustful partner of our partners, also I checked them in Clutch listings.

    Describe the project and the services they provided in detail.

    Their team developed the chatbot for Facebook Messenger for easier communication with buyers. So, they provided phone number sharing via chatbot. chey Created virtual discount card that have all necessary information in the database, QR code for card scanning, chatbot sharing to bring new clients, feedbacks and complaints.

    What was the team composition?

    Software engineers, business analytics and project manager

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    They were available during all development process 24/7, they showed a keenness and strong desire to make a high-quality product. Guys not only perform tasks but also offered solutions that would work best for a chatbot.

    How was project management arranged and how effective was it?

    Firstly we communicated with the sales representative, he offered the values of cooperation. Then management was arranged by business analytics and project manager. We haven’t had any issues. We mostly engaged via skype calls.

    What did you find most impressive about this company?

    Strong deadlines and management are their strong side.

    Are there any areas for improvement?

    You’ll be in safe hands.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Chatbot Development for Insurance Claims Company

    “As an organization, Chatbots.Studio is very supportive.”

    Quality: 
    4.0
    Schedule: 
    5.0
    Cost: 
    3.5
    Willing to refer: 
    4.0
    The Project
     
    $50,000 to $199,999
     
    May 2018 - Ongoing
    Project summary: 

    Chatbots.Studio built a proprietary web-based chatbot for an insurance company. They established function and design goals and developed front- and backend structures to support a rich data collection process.

    The Reviewer
     
    1-10
     
    London, United Kingdom
    Michael Lewis
    CEO, Claim Technology
     
    Verified
    The Review
    Feedback summary: 

    The implementation of the chatbot tool has drastically reduced processing times for insurance agents and customers. Though Chatbots.Studio is supportive and enjoyable to work with, they might achieve goals faster by taking more initiative and being more communicative during development.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    Claim Technology is the insurance industry’s first claims online service platform to help create digital, touchless claims. I’m the CEO.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Chatbots.Studio?

    We are trying to create a chatbot that can collect rich data from customers as part of an insurance claim.

    SOLUTION

    What was the scope of their involvement?

    Chatbots.Studio has developed the front- and backend for a chatbot that supports a structured process for gathering data. Its features include integrations with third-party services that enable customers to validate their identity through the chatbot, view different legal documents, and sign those documents all in the same location.

    We provided a design for the frontend and Chatbots.Studio has provided the technical implementation of the solution using AngularJS on the frontend and Botkit on the backend.

    What is the team composition?

    It’s changed over time. Initially, we worked with one project manager but now we work with about six developers directly.

    How did you come to work with Chatbots.Studio?

    I found them on Upwork, and there were two reasons I was particularly attracted to Chatbots.Studio. The first is that they are specializing in the chatbot space, but the second was that they also have very relevant expertise within the insurance sector. Their CTO has had interesting experiences in business process management (BPM), which is another core capability for our system.

    How much have you invested with them?

    We have spent a little over $100,000.

    What is the status of this engagement?

    We started in May 2018 and the project is still ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We don’t have a lot of data at present since this is one component of our overall platform which has just gone live. One thing I can speak to is that in our testing stage, we were able to take a 30-minute phone call between an insurance agent and a customer to a digital chatbot process that took less than five minutes for them to complete. So, we achieved significant time savings for both the insurance agent and the customer.

    How did Chatbots.Studio perform from a project management standpoint?

    They’ve done fairly well from a project management perspective. We generally use Skype and Google Hangouts as our primary tools for communicating with them, as well as Jira for task management.

    Initially, they provided a senior project manager and that worked quite well. We then transitioned to a more junior project manager, and our communication wasn’t as smooth with them, so we now liaise directly with the developers when we need work to be done. We find that’s the best way to get work done as efficiently as possible.

    What did you find most impressive about them?

    As an organization, Chatbots.Studio is very supportive. They’re very fair and honest about the process, and you can really trust them to do their best to make the project as successful as possible.

    Are there any areas they could improve?

    Although it’s been a pleasure working with the developers, they could invest more there—many of the developers were not quite as senior as I would like. I have some concerns about the technical quality of the final product not being as high or as strong as it really should be.

    In terms of communication, I found that the back and forth is fine when we initiated, but that their team is quite slow to initiate contact with us. They’ll often try to work things out on their own and then come back to us, but I’ve found that it takes longer than if they had spoken to us from the start. That’s caused the process to be quite expensive for what we’ve developed.

    4.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 3.5 Cost
      Value / within estimates
    • 4.0 Quality
      Service & deliverables
    • 4.0 NPS
      Willing to refer

    Chatbot Dev for Healthcare App

    "They were cost-efficient and offered strong communication."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Mar. - May 2019
    Project summary: 

    Chatbots.Studio created a chatbot to enable patients to connect with medical professionals. Additionally, they built a server into the platform and developed it for both iOS and Android devices.

    The Reviewer
     
    11- 50 Employees
     
    Ukraine
    CEO, Software Development Company
     
    Verified
    The Review
    Feedback summary: 

    The chatbot completely meets expectations and functions perfectly. The Chatbots.Studio team brought expertise and dedication to the engagement, ensuring they were available whenever needed. Their reliability and strong project management skills were highlights of the collaboration.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the CEO of a company that provides a medical mobile app that facilitates communication between patients and doctors.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Chatbots.Studio?

    We didn’t have the development resources in-house, so we hired Chatbots.Studio to build the app for us.  

    SOLUTION

    What was the scope of their involvement?

    Chatbots.Studio developed a chatbot for our medical application from scratch. They built the platform to help patients communicate and find their medical histories. Once they get their results, users can start a dialogue with the medical staff and be connected to the right person. Their team created the app with a server side, and it is compatible with Android and iOS.  

    What is the team composition?

    I was in contact with the whole team, including the developers. We had a team lead who helped us put together the structure of the app, and there was a QA engineer helping them identify bugs.

    How did you come to work with Chatbots.Studio?

    We found them on Clutch while looking for highly-rated and trusted partners. They were the highest rated chatbot developers, so we chose them.

    How much have you invested with them?

    We spent between $130,000–$200,000.

    What is the status of this engagement?

    We worked with Chatbots.Studio between March–May 2019.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We’re just beginning to test the app with customers and will be gathering feedback. For now, the chatbot functions perfectly. Our next goal is to discover how comfortable our customers are with using the app and find anything that needs changing. I’m happy with our engagement.

    How did Chatbots.Studio perform from a project management standpoint?

    We had no issues communicating with Chatbots.Studio and they were always available. We progressed smoothly through the project and could access the project manager and team whenever necessary.  

    What did you find most impressive about them?

    They were cost-efficient and offered strong communication.

    Are there any areas they could improve?

    Everything was great, so I have no recommendations. I hope they continue to grow.  

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
      I didn’t have any issues in this regard.
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Chatbot Platform Dev for Large Bank

    “Their speed and quality were both much better than we expected.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    Feb. 2019 - Ongoing
    Project summary: 

    Chatbots.Studio created a digital payment platform for a large bank. The solution serves restaurant users and allows its base to connect a variety of payment options and messaging systems back to the bank.

    The Reviewer
     
    10,001+ Employees
     
    Dnipro, Ukraine
    Egor Avetisov
    Head of Innovation, PrivatBank
     
    Verified
    The Review
    Feedback summary: 

    In spite of a challenging timeline, Chatbots.Studio delivered a finished product before the deadline. Their professionalism, creativity, and agility made them a strong partner, and discussions for another collaboration are already underway.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    We are the largest bank in Eastern Europe, with millions of active customers. We have 60% of the market share in Ukraine and over 1,000 developers. I'm responsible for innovation and new products inside the bank.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Chatbots.Studio?

    We look for new technologies to support our customers, and we created a digital option for small and medium businesses. We hoped to create ready-made templates with payment solutions for our clients. Chatbots became our outsource contractor to help us build a platform to store those templates.

    SOLUTION

    What was the scope of their involvement?

    We asked them to build the platform with modern technology. They did a wonderful job, and we've already started using the product, which connects to banks, Apple Pay, and Google Pay from CRM and restaurant management systems. It also connects to Facebook Messenger, Viber, and a variety of other messaging systems. Users can use the templates to pay with a variety of methods. Last week, Chatbots created a digital synching session. Working with a team of young people, they did a focus group of the product.

    What is the team composition?

    We communicate directly with a tactical manager and two other team members.

    How did you come to work with Chatbots.Studio?

    I met them on another project. They did very well, and I knew their expertise was very high. From my previous experience, I decided to hire them.

    How much have you invested with them?

    Between the two projects, we will spend somewhere between $200,000 and $1 million.

    What is the status of this engagement?

    The collaboration started in February 2019. They've delivered the platform already, and this current contract will expire in June 2019. We've already planned the next project with them to build another platform.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    They completed the project very quickly, and the final deliverables came to us within about two months. Our constituents thought the timeline was impossible, so I was very impressed by the speed of development. We already have at least 200 businesses connected to the system. Our aim is to reach a much bigger user base, and we've created a program that will offer more solutions to our customers.

    How did Chatbots.Studio perform from a project management standpoint?

    I worked with them on different projects, and they were always professional. I liked their leadership, and they often made suggestions and recommendations to make our platform better.  They are willing to send any documentation we ask for.

    What did you find most impressive about them?

    Their speed and quality were both much better than we expected. Most outsource agencies only follow the prompt, but they sent valuable notes and suggestions. In the end, their dedication resulted in a much better product.

    Are there any areas they could improve?

    I don't have any issues with them. They delivered faster than we expected, and I can't think of anything they could improve.

    4.5
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.0 Cost
      Value / within estimates
      Their costs are a little higher than some of their competitors.
    • 5.0 Quality
      Service & deliverables
      Their work is still in progress, but we're pleased with everything they've done so far.
    • 5.0 NPS
      Willing to refer
      I am more than happy to refer them.

    Chatbot Terms of Reference & Consulting for Nonprofit

    “Chatbots.Studio gave us the best options, even if doing so went beyond the scope of their contract.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Less than $10,000
     
    Apr. 2019
    Project summary: 

    Chatbots.Studio provided consultancy services and created a terms of reference to guide the development of a chatbot.

    The Reviewer
     
    51-200 Employees
     
    Kyiv, Ukraine
    Юлія Гресь (Gres Yulia)
    Senior Officer & Grant Manager, All-Ukrainian Network of PLWH
     
    Verified
    The Review
    Feedback summary: 

    Their counsel has preempted many issues and pitfalls. The personable, skilled, and cooperative team worked quickly and delivered high-quality results.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I’m a senior officer and grant manager at All-Ukrainian Network of PLWH, a nonprofit organization that helps people with HIV/AIDS, TB, hepatitis and other risk groups. I coordinate a project that provides legal assistance to clients.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Chatbots.Studio?

    Within the framework of the legal aid project, we needed to develop a chatbot. We hired Chatbots.Studio to consult on the chatbot’s mechanics and draw up a terms of reference.

    What were your goals for this project?

    We wanted a terms of reference that would outline the chatbot’s necessary technical functionalities and lay out the scope of the project. We hoped to receive advice from Chatbots.Studio while they developed the terms of reference.

    SOLUTION

    How did you select this vendor?

    In accordance with our internal procedures, we announced an open tender for the development of the terms of reference. Chatbots.Studio took part in the tender and won the bid.

    Describe the project in detail.

    Chatbots.Studio considered our wishes in defining the chatbot’s purpose and structure. They provided valuable and practical advice for us to have while developing the chatbot.

    What was the team composition?

    We worked with three team members. One person participated in the tender, signed the contract, and oversaw general communications. The other two were a business analyst who helped to formalize our wishes for the chatbot and a developer who created the chatbot’s specifications.

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    We have received a lot more than we expected from our engagement with Chatbots.Studio because their work has prevented many potential problems. They provided sage advice and warned against pitfalls. Chatbots.Studio gave us the best options, even if doing so went beyond the scope of their contract. We were impressed by their cooperation.

    How effective was the workflow between your team and theirs?

    They implemented the project in an incredibly short amount of time. Their client-oriented team did the best they could to achieve great results. The workflow between our teams was fast, efficient, and friendly.  

    What did you find most impressive about this company?

    Chatbots.Studio makes the client’s interests their top priority. The team is ready to help. They are very competent in their area of business.

    Are there any areas for improvement?

    No, everything is perfect.

    5.0
    Overall Score They were perfect.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They were even faster than I expected them to be.
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      Yes, they'll get the best references from me.

    Chatbot Development for Commercial Bank

    "Their highly controlled management style translated into top-notch customer service."

    Quality: 
    4.5
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Less than $10,000
     
    Feb. 2019 - Mar. 2019
    Project summary: 

    Chatbots.Studio created a chatbot solution to help automate document processing for a commercial bank. The solution simplified client identification and send documents to an internal system quickly.

    The Reviewer
     
    1,001-5,000 Employees
     
    Kiev, Ukraine
    Nadiya Kiriyak
    Project Manager, TASCOMBANK
     
    Verified
    The Review
    Feedback summary: 

    The finished chatbot reduced processing time by 20%. Chatbots.Studio delivered a high-quality solution using new technologies while meeting deadlines. Regular communication, timely delivery, and clear organization made the collaboration run smoothly.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I’m a project manager for TASCOMBANK, a large commercial bank.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Chatbots.Studio?

    We engaged Chatbots.Studio to create a chatbot to help automate document processing.

    What were your goals for this project?

    We needed a solution that speeds up the processing of banking documents. We wanted to simplify client identification and deliver documents quickly.

    SOLUTION

    How did you select this vendor?

    Our college recommended Chatbots.Studio among a list of chatbot development companies.

    Describe the project and the services they provided in detail.

    Chatbots.Studio created an automated solution to help managers process client documents and send them to our banking system.

    What was the team composition?

    We worked with their co-founders, a project manager, and a few software engineers, QA engineers, and business analytics people.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    The solution reduced our processing time by 20% and made the workflow more convenient overall. Chatbots.Studio delivered the chatbot on time and met all requirements.

    How was project management arranged and how effective was it?

    Chatbots.Studio’s co-founders, project manager, and engineers talked with us via calls throughout the project. The team tracked all tasks using Jira.

    What did you find most impressive about this company?

    The team used new technologies to solve issues quickly without taking additional, unplanned time. Their highly controlled management style translated into top-notch customer service. 

    Are there any areas for improvement?

    There’s always room for improvement, but we’re satisfied with Chatbots.Studio’s work.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 4.5 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Chatbot Dev for Tech Company

    "Their team was easy to work with, and there was no drama." 

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Less than $10,000
     
    Jan. - Feb. 2019
    Project summary: 

    Chatbots.Studio developed a chatbot featuring calendar and social media APIs. In addition to deploying the bot, they transferred their source code to an internal GitHub repository.

    The Reviewer
     
    1-10 Employees
     
    United Kingdom
    CTO, Tech Company
     
    Verified
    The Review
    Feedback summary: 

    The solutions' language processing and omnichannel capabilities are testaments to Chatbots.Studio’s technical skill. They were flexible in expanding the scope to include specific features and provided regular progress updates. Customers can expect a smooth cooperation.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I’m the CTO of a technology company.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Chatbots.Studio?

    We hired Chatbots.Studio to work on a chatbot development project for one of our clients.

    What were your goals for this project?

    Our client desired a chatbot that would work on their website, Facebook page, and other social messaging channels, such as WhatsApp for Business. The bot needed to be able to access a calendar API to make appointments and a SaaS API that stored property listings.

    SOLUTION

    How did you select this vendor?

    We initially found Chatbots.Studio through their website. We already had a rough idea of what technology platforms we wanted to implement (based our own comfort with certain stacks and existing subscriptions), and they were very familiar with them.

    Describe the project and the services they provided in detail.

    After an initial consultation with Igor (Chatbots.Studio), we agreed on a specification including what channels the chatbot would work on and what its flow would be. Development then began with Andrey (Chatbots.Studio), Max (Chatbots.Studio), and another resource. They delivered the finished source code to our GitHub repository and deployed the chatbot within our infrastructure. After several rounds of testing and minor bug fixes, it was ready to go.

    What was the team composition?

    At various stages, we dealt with a project/account manager, team leaders, and several developers. We worked with six people in total.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    We plan to showcase the chatbot's technical capabilities including its omnichannel nature, API integrations, and Natural Language Processing features. The solution is critically important to our client, whose small staff used to spend an hour or two every day responding to inquiries on social media. Our bot now handles those tasks for them.

    How was project management arranged and how effective was it?

    Though comprehensive project management wasn’t part of their contract, Chatbots.Studio checked in with us regularly to ensure the project was on track and to answer any questions we had. Their developers participated in daily stand-ups via Skype, which allowed us to incorporate additional tasks as soon as possible.

    What did you find most impressive about this company?

    Their team was easy to work with, and there was no drama. We already delivered the entire specification to our client, but if they want to add additional features, we’ll work with Chatbots.Studio to deliver them.

    Are there any areas for improvement?

    It took us time to nail the specification down, but I can’t fault Chatbots.Studio’s team for that. They delivered exactly what we asked them too.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      Milestone deliveries were either on time or early.
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
      It's good. They delivered what we asked for.
    • 5.0 NPS
      Willing to refer