Experts in Conversational Platforms

Chatbots.Studio is an innovative technology team that delivers excellence in conversational platforms and chatbot development.  We are in the top 3 of the Chatbot Makers Clutch list as a trusted AI solution provider for global companies.

 

Our SaaS Solutions are successfully working in banks, insurance, telecom, retails, beauty, hotels, and service companies initiating 4270 conversations per hour across different channels (Facebook Messenger, Web, Viber, Telegram, Telegram, Viber).

 

Combining solid marketing expertise in conversational interfaces, with a deep understanding of the latest technologies to deliver a tangible business value to our customers.

 

Our expertise includes:

  • Building multichannel Conversational Platforms
  • AI Chatbot development
  • Conversational Design
  • Business Process Automation

We are experts totally dedicated to building conversational platforms and bots.  

 
$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2016
Show all +
Lviv, Ukraine
headquarters
other locations
  • Dnipro
    Ukraine
  • 99 Via Poinciana street
    Boca Raton, FL 33487
    United States

Portfolio

Key clients: 

Banking, Insurance, Transportation, eCommerce, Retail, Telecom, Beauty, Hotels

AI Chatbot for Automation Building Process

The Chatbots.Studio team built a solution that allows for easy and quick access to information stored in the database about any object related to the building. The main benefit is, that using this bot does not require the user to know any database querying languages, or install any addit ional software, as this bot is available on the most popular messengers.

Discover this solution for business improvement and customer satisfying here: https://chatbots.studio/portfolio/ai-chatbot-for-real-estate-industry/

If you are looking to build an AI solution like this, contact us at [email protected]

AI Chatbot for Real Estate Industry

We already helped the real estate client build new sales channels, unload agent’s workflow and make client’s audience happy, because of fast service.

We built an easy-to-use chatbot that helps to find the best property for you, depending on your query and make appointments with the operator.  Also, the bot was connected with a Slack channel, so the operator can easy to help a user.

Discover this solution for business improvement and customer satisfying here: https://chatbots.studio/portfolio/ai-chatbot-for-real-estate-industry-2/

If you are looking to build an AI solution like this, contact us at [email protected]

AI Helper for Live Agent to Engage with Customers

Chatbots.Studio built the new solution for better engagement clients with live agents. The system allows live agents to provide answers, and assign the task to the specialists. The system differs by its wide range of functionality – it is also able to initiate calls. The statistic implemented to the solution gives entrepreneurs the opportunity to see and gantlet how much benefits it could bring to their business.

 

Discover the solutions for business improvement and customer satisfying here: https://chatbots.studio/portfolio/helper-for-live-agent-and-customer-eng...

If you are looking to build an AI solution like this, contact us [email protected]

AI Assistant for Automation Queue Management

The solution was aimed to provide a convenient tool for the stylists’ end-clients to manage appointments.

The bot itself has a rather complicated AI functionality which gives an opportunity to select the needed stylist service, agree about the time (which means checking the time is free from other appointments), request to stay in a waiting list, reschedule or cancel the appointment.
 

That is the source of a significant efficiency boost as this reduces not effective stylist’s time.

The administration part has plenty of features for the stylist as well, like internal CRM for managing clients, own calendar management with the ability to set up working hours and blackout dates.

Technologies we used: AWS Lambda, AWS API Gateway, Node.js, Botkit, DialogFlow, PHP API

Find more solution details here: https://chatbots.studio/portfolio/ai-chatbot-for...

AI Chatbot for the Australian Big Markets Chain

Chatbots.studio created the solution for the well-known brand of two discount supermarket chains with over 10,000 stores in 20 countries. The client request was to provide a better tool for communicating with their client and build closer relations with them. The bot with easy to use interface is able to handle the FAQs, initiate the requests in CRM, help to report the lost trolleys, reporting complains and many other important features for big markets chain.

Technologies we used: Heroku, SalesForce, Node.js + Express.js, DialogFlow.

Find more solution details here: https://chatbots.studio/portfolio/aldi-ai-chatbot/

If you are looking to build an AI solution like this, contact us at [email protected]

Web widget for Knowledge Base

These chatbots are able to connect with any possible resources and generate the answer. The federated search becomes more easily with the chatbot. There are no needs to surf from link to link in search of appropriate information. Chatbot will provide the appropriate answers in a split second.

Technologies we used: Botkit, jQuery, Native.js, Node.js + Express.js.

Find more solution details here: https://chatbots.studio/portfolio/web-widget-for-knowledge-base-pilot-bot/

If you are looking to build an AI solution like this, contact us at [email protected]

Platform for Live Agent Connection and AI Chatbots Management

The chatbot was created for the company which provides a system for optimization of relevant engagements and improving services.
We built a solution that includes not only the chatbot that understands all kinds of questions related to company services and recognizes human speech. The platform provides chatbots hosting and live agents connection as well. The system is really efficient such as current clients conversation is able to be saved. It helps the bot to move towards the right step when it gets the client’s message.

Technologies we used: Botkit, Node.js + Express.js, Loopback, Angular.js, MongoDB, Google Engine

Find more solution details here: https://chatbots.studio/portfolio/platform-for-live-agent-connection/

If you are looking to build an AI solution like this, contact us at [email protected]

Automation of the Claims Gathering for Insurance

The client is the Insurance company that requested the solution that helps end-client easily fill out the claim by themselves or with help of a company agent via mobile phone.

There are additional services used to make the claim filing more comfortable: medical appointment booking, number plate recognition, fetching vehicle data by its number plate, knowledge base (help service at any point of claim filing process), connection with live agent (like Intercom) inside the chat flow, Google Maps to easily set accident locations, address and more.

 

The main benefit is the ability to fulfill the claim directly on the scene and mark the map or download photo.

Technologies we used: BotKit, OpenKB, Watson IBM, Corezoid, Twilio, AWS Recognition, Intercom, Onfido

Find more solution details here: https://chatbots.studio/portfolio/automation-...

SMS Сhatbot for Engagement with Voters

The chatbot was built to automate petitions, engagement with senators to get their reply quick and clear. We provided chatbot integration with customer API.
It increases citizens’ trust in the senator and the solves thorny issues that people faced.

Technologies we used: Botkit, Twilio, Node.js + Express.js.

Find more solution details here: https://chatbots.studio/portfolio/624/

If you are looking to build an AI solution like this, contact us at [email protected]

Chatbots.Studio

Reviews

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Multichannel Chatbot System for AI Company

“Nobody has a better understanding of chatbots.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2018 - Ongoing
Project summary: 

Chatbots.Studio is developing software that allows conversational chatbots to interact with online and offline interfaces, including social media, email, and interactive voice response systems.

The Reviewer
 
51-200 Employees
 
Singapore
Srihari Kanchala
Program Manager, Iamplus
 
Verified
The Review
Feedback summary: 

Chatbots.Studio delivers top-notch results, with the first phase completed ahead of schedule. Their nuanced understanding of technical requirements and fluid communication have led to additional projects.

BACKGROUND

Please describe your company and your position there.

Our company operates a contextual and proactive AI platform that allows businesses to develop humanlike conversational experiences.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chatbots.Studio?

We hired Chatbots.Studio to bring our conversational chatbots to over a dozen interfaces, including Facebook, interactive voice response systems, and email.

What were your goals for this project?

Our goal was to have an end-to-end production solution with no changes on our end.

SOLUTION

How did you select this vendor?

We interviewed several vendors.

Describe the project and the services they provided in detail.

Initially, we asked Chatbots.Studio to do a paid one-week proof of concept to see how they performed. Then, we had a detailed call to chart the implementation plan and discuss how our gateway API works. They’re helping us write a system that can interact with external platforms.

What was the team composition?

We’re working with one project manager, one solution architect, one technical lead, and seven engineers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Chatbots.Studio delivered the first phase of the project a few days before our deadline, with minimal changes required.

How was project management arranged and how effective was it?

We have weekly check-ins where they show what they have completed and ask for clarifications. They also send us detailed plans on their upcoming tasks. They’ve become more successful and confident in our weekly demos.

What did you find most impressive about this company?

We are impressed with their understanding of the technical requirements. They ask the right questions. They have a phenomenal solution architect who understands what it takes to build our product.

Are there any areas for improvement?

Nothing comes to mind.

5.0
Overall Score If you have clear requirements, go to Chatbots.Studio. Nobody has a better understanding of chatbots.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We have a dedicated project manager who is always in touch.
  • 5.0 Cost
    Value / within estimates
    It’s good, considering the excellent work that they do.
  • 5.0 Quality
    Service & deliverables
    Their output is brilliant, with few bugs.
  • 5.0 NPS
    Willing to refer
    I have already started assigning them more projects.

Custom Internal Auditing Platform Development

“They created a good, customized solution for my company.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. - Oct 2018
Project summary: 

Chatbots.Studio developed a custom mobile application platform to monitor a telecommunications system’s capacity and any problems via iOS or Android.

The Reviewer
 
1-10 Employees
 
Ukraine
CEO, European Consulting Service
 
Verified
The Review
Feedback summary: 

Chatbots.Studio delivered the bespoke solution quickly, allowing the company’s staff to have continuous access to their system 24-7. Employees appreciate the platform’s easy-to-use interface. The team listened well to their customer’s needs and produced an effective solution.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and stakeholder of a telecommunication services company. Our clients are banks, payday loan companies, and debt collection companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chatbots.Studio?

We were looking for a fast solution for our need to monitor the ability of our system.

SOLUTION

What was the scope of their involvement?

They built us a tool to monitor the capacity of our platform and any issues in our communication channels. It’s a mobile app-based solution for iOS and Android that allows us to monitor the system from our smartphones.

What is the team composition?

We were in contact with two managers.

How did you come to work with Chatbots.Studio?

They were recommended to us by a friend.

How much have you invested in them?

We spent around $50,000.

What is the status of this engagement?

We worked with them from August–October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were convenient, fast, and inexpensive. They created a good, customized solution for my company. Our employees found it easy to use the solution, and the impact is good.

How did Chatbots.Studio perform from a project management standpoint?

Communication was fine, and there were no issues. We used Skype for Business and Zoom to communicate.

What did you find most impressive about them?

They are especially open to our interests, and they also work quickly.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Be involved in the process from the start.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Chat Bot & Web App Development for Hospitality Startup

"They deliver stable code that surpasses the quality of the deliverables of other similar companies."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. 2018
Project summary: 

Chosen for being a top-ranking vendor on Upwork, Chatbots.Studio assisted with the development of a prototype bot and web app. They were involved in the scoping process and also did QA.

The Reviewer
 
1-10 Employees
 
Miami, Florida
Dustin Gallegos
Founder
 
Verified
The Review
Feedback summary: 

Chatbots.Studio’s contribution resulted in a successful prototype that will boost the business idea. Their team integrated into the workflow seamlessly, conducting daily stand-up calls. Their availability, professionalism, and ability to deeply understand project needs are highlights of their work.

BACKGROUND

Please describe your company and your position there.

I’m part of a startup that’s building solutions for the hospitality industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chatbots.Studio?

I hired them to help me complete our bot and web app.

What were your goals for this project?

We were looking to bring both the bot and web app to a stable prototype stage.

SOLUTION

How did you select this vendor?

I found them on Upwork and chose them because they were among the top-ranked development shops.

Can you go into detail about the services they provided and the scope of the project?

They took some time to review the business and technical aspects of the project. We scoped out the goals together, identifying opportunities for improving the solution. Chatbots.Studio then handled development, implementation, and QA.

What was the team composition?

They assigned Node.js developers to the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’re currently still on the prototype stage of the project, so it's not a full-blown business yet but their involvement was important for getting the project through the finish line. Chatbots.Studio excelled at their job.

How was project management arranged and how effective was it?

We worked together as a team with no distinction, using Jira to manage the project and doing stand-up calls every morning and evening. Their team was easy to reach despite the time zone difference. We were in touch via several channels, such as email, Skype, Hangouts, and etc.

What did you find most impressive about this company?

They were very professional, took time to understand the solution and our requirements, and maintained good communication throughout the whole project. They deliver stable code that surpasses the quality of the deliverables of other similar companies.

Furthermore, their team is proactive in identifying any possible changes and manages itself effectively. I would highly recommend them if a client is looking for quality work at a reasonable cost.

Are there any areas where they can improve?

I have no reason to doubt their professionalism. I’ve appreciated working with their team, which is responsive and pays attention to details.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have.

Conversational Messaging Tool for Branding Platform

"They’re a wonderful company that offers a great value."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2018 - Ongoing
Project summary: 

Chatbots.Studio designed and developed a scalable messaging platform for small businesses that enables live chats, Facebook messages, text messages, or phone calls.

The Reviewer
 
1-10 Employees
 
Illinois
COO, Branding Company
 
Verified
The Review
Feedback summary: 

Through on-time delivery and a highly skilled engineering team, Chatbots.Studio has released the first version of a messaging platform. They’ve established credibility through its efficiency and functionality. The team’s passion and dedication have cemented them as a long-term partner.

BACKGROUND

Introduce your business and what you do there.

I’m the chief operations officer for a startup that offers a messaging tool for small businesses, as well as call center agents, to represent them when they are unavailable.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chatbots.Studio?

One of our larger clients wanted a product that afforded them automated booking capabilities as well as omnichannel-type chat communications. We'd already established the necessary technology stack and requirements for some communication channels but not others. We needed resources to help develop the messaging tool, design a scalable platform, and enable the software to connect to various platforms.

SOLUTION

What was the scope of their involvement?

On our side, we set up the technology stacks for phone, text, live chat, and Facebook messaging. However, as a Microsoft shop, we simply weren't as familiar with certain required technologies. Chatbots.Studio handled the other stacks, helping us develop a customizable platform that could easily integrate with messaging tools/software for different businesses.

What is the team composition?

We have a team of 6–7 engineers working full time. One of them acts as the project manager and handles the communication.

How did you come to work with Chatbots.Studio?

We went through a detailed vetting process on Upwork. After sending out a requirements document, we asked companies to submit advice, thoughts, and consultations. Chatbots.Studio was interested in collaborating with us. They were energetic about the project and had experience with the required technology stack.

What is the status of this engagement?

We began working together in May 2018 and the work is ongoing. Our first release was in April 2018, and we are currently working on improvements and additions for the next version.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Chatbots.Studio created a functional product in a short period, which has given us an enormous amount of credibility with the client who requested the product. So far, we have received positive feedback. In the first month and a half of release alone, we onboarded 30–40 unique small businesses onto the platform.

We expect to see the messaging tool increase in popularity as our users become accustomed to the idea of informally messaging business to get information and book appointments.

How did Chatbots.Studio perform from a project management standpoint?

They’ve been on time with every release. Our common communication tools are email, Skype, and cross-team messaging. We also have daily calls with the entire team to keep updated on the project’s progress and preview upcoming deliverables.

What did you find most impressive about them?

I was continuously impressed with their passion towards the project—it’s what initially drew us to them. Even if other companies offered slightly more experience with the technology stack, we wanted to work with someone that would partner with us on the project and be devoted to its success.

Are there any areas they could improve?

No, nothing comes to mind. I don’t feel like there is anything they need to urgently change or address. They’re a wonderful company that offers a great value.

Do you have any advice for potential customers?

Our process went as smoothly as it did because we approached Chatbots.Studio with solid ideas and goals. I would recommend spending some time prior to the engagement developing your requirements documentation and making sure everything is in order. When working with any software engineering team, you have to give detailed descriptions of what you want to avoid unnecessary, and sometimes costly, back and forth.

5.0
Overall Score It’s been a great experience and I have no complaints.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The only hurdles in scheduling have come from our side of the project.
  • 5.0 Cost
    Value / within estimates
    Their customers get a lot for what they pay, especially considering the team’s high-quality engineering and consulting skills.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Product Returns System Dev for Retail Company

"They wanted to, above all things, deliver the best customer experience as possible."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2015 - 2015
Project summary: 

Chatbot.Studio developed a fully automatic product returns system using chatbot technology. They developed the front- and backend and provided QA testing.

The Reviewer
 
51-200 Employees
 
Lviv, Urkaine
CIO, Zhuk
 
Verified
The Review
Feedback summary: 

The automated pay system Chatbots.Studio developed decreased human processing by 87% and reduced product returns by 12%. Throughout the project, Chatbots team was engaged and responsive. Their passion in their craft and ability to innovative significant improves were impressive.

BACKGROUND

Please describe your company and your position there.

I am the CIO of an online store founded in 2015. We sell mobile gadgets and offer more than 5,000 mobile phones and tablets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chatbots.Studio?

If a buyer wanted to return a product to us, we had to manually figure out if the item was damaged, faulty, or didn't match the listing description. It was inefficient to have to double check everytime if we needed to refund them or replace the item. Thus, we wanted to make our product returns system fully automatic.

What were your goals for this project?

Our ultimate goal was to get an automatic solution that could fully overtake the reviewing and verification processing of product returns.

SOLUTION

How did you select this vendor?

I participated at a conference where I promoted our company's active search for a reliable team of chatbot developers. A trusted source helped us get in contact with Chatbots.Studio. Our company was already interviewing another vendor at the time, but Chatbots.Studio was better at negotiating.

Can you go into detail about the services they provided and the scope of the project?

Chatbot.Studio created a fully automatic product returns system using chatbot technology. They developed the front- and backend and provided QA testing.

What was the team composition?

Chatbot.Studio provided us with four programmers: one for the chatbot architecture, one for the backend, one for the frontend, and one for QA. We also worked closely with two of their co-founders.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Thanks to their innovative and edge-cutting solutions, Chatbots.Studio has fleshed out our customer service strategy. Human processing of the product returns decreased by 87 %, and our store had 12% reduced the product returns.

How was project management arranged and how effective was it?

We primarily communicated through two of their three co-founders, and one of their main chatbot developers, who was engaged during the development and delivery process.

What did you find most impressive about this company?

Chatbots.Studio team was passionate about using new technologies to solve complex problems. They made quick innovative decisions that constantly led to an improvement in our service. Their team guided us throughout the development process and kept us updated.

Chatbots.Studio was not like other chatbot developer companies. They wanted to, above all things, deliver the best customer experience as possible. Ever since our first call, they continually showcased a focus on the user’s perspective of the product, which produced exceptional results. They were a company that anyone would want to work with. Their team was exceptionally creative and intellectual.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Facebook Chatbot Dev for Gaming Company

"Their in-depth approach to development and focus on delivering our requirements were impressive.

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Apr. - June 2018
Project summary: 

After setting up workflows and wireframes, Chatbots.Studio developed a chatbot using Node.js and Dialogflow.

The Reviewer
 
1-10 Employees
 
Cork, Ireland
Will Martin
CEO, LiveDuel
 
Verified
The Review
Feedback summary: 

Chatbots.Studio delivered a high-quality chatbot on-time and within budget. Using a central project management tool, their team was organized and on task. Their close attention to detail built trust and contributed to a successful engagement.

BACKGROUND

Please describe your company and your position there.

We are a sports gaming platform that engages fans via games on the web, mobile devices, and chatbots.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chatbots.Studio?

We hired Chatbots.studio to develop our main chatbot on Facebook.

What were your goals for this project?

We wanted to develop a reliable chatbot that could send out a series of games/questions to end users and engage them in our upcoming football games. We wanted users to be able to win points based on the answers and win cash prizes

SOLUTION

How did you select this vendor?

We had a detailed conversation with them and other providers. They were the most engaged, most detail orientated, and focused on delivering the best product.

Can you go into detail about the services they provided and the scope of the project?

First, they developed the workflows and wireframes. Then, they created the actual chatbot using Node.js and Dialogflow.

What was the team composition?

The team consisted of a product lead, project manager, and a technical developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project was delivered on-time and within budget which was crucial for our business goals.

How was project management arranged and how effective was it?

Their project management was very effective. They used Jira to manage the project.

What did you find most impressive about this company?

Their in-depth approach to development and focus on delivering our requirements were impressive.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were very flexible and engaged.
  • 5.0 Cost
    Value / within estimates
    They delivered within our budget and were sensitive to our budgeting constraints
  • 5.0 Quality
    Service & deliverables
    They were excellent to work with and delivered quality results.
  • 5.0 NPS
    Willing to refer
    Their attention to detail gives me a lot of confidence and I will definitely recommend them.

Custom Chatbot Dev for Boutique Software Company

“I was excited about their passion and willingness to brainstorm with us.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. - Apr. 2018
Project summary: 

Chatbots.Studio developed a bespoke chatbot that would help users optimize crowdfunding and attract potential investors.

The Reviewer
 
51-200 Employees
 
Israel
Asaf Yosifov
CEO, Titanium Software
 
Verified
The Review
Feedback summary: 

Chatbots.Studio delivered a satisfactory product on time. They were highly motivated, flexible, and receptive to feedback. However, they could still improve in terms of project management.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of a boutique software development company that delivers state-of-the-art products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chatbots.Studio?

We are launching a brand-new platform that would help companies optimize their crowdfunding. As the part of our project, we wanted to provide a bot functionality that could be customized by our end clients.

What were your goals for this project?

Our goal was to improve communication and engagement with potential investors and users. We wanted to increase interactions in our channel.

SOLUTION

How did you select this vendor?

We met them in the Chatbot Summit here in Tel-Aviv. Since they seemed to have the expertise we were looking for, we asked them to do a trial project. We did not run any competition or tender.

Can you go into detail about the services they provided and the scope of the project?

They did bot development for Telegram, a third-party API. The bot was built on the modular base so that future extension would be possible.

What was the team composition?

We worked with two chatbot developers and Andrey (Co-Founder, Chatbots.Studio).

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Chatbots.Studio developed the bot on time and according to our specifications.

How was project management arranged and how effective was it?

Andrey was responsible for project management, which meant all of our questions were addressed quickly and effectively. He communicated clearly and was both friendly and professional.

What did you find most impressive about this company?

Their flexibility and client orientation were impressive. They were always open to feedback and suggestions. I was excited about their passion and willingness to brainstorm with us.

Are there any areas where they can improve?

They could be stricter about managing requirements and communicating the impact of our change requests.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Business Automation Bot for Auto Retailer

"I have enjoyed the collaborative atmosphere."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2016 - Ongoing
Project summary: 

Chatbots.Studio extended existing support by developing a bot to automate processes, streamline operations, and improve customer experience. They integrated several systems into a single user-friendly platform.

The Reviewer
 
201-500 Employees
 
Rustavi, Georgia
Evgeniy Ustinov
CEO, AUTOPAPA Car Market
 
Verified
The Review
Feedback summary: 

Both customer and staff satisfaction have increased dramatically within the first three months. The bots have reduced operation times and provided valuable resolutions to HR and customer service issues. Chatbots.Studio willingly assumes project responsibility and works well with the in-house staff.

BACKGROUND

Please describe your company and your position there.

AUTOPAPA is the largest car market in the Caucasus region. We are located in Rustavi, Georgia. Our core service is providing the best infrastructure to buy and sell cars online and in person. We are constantly looking for additional revenue streams, especially from remarketing activities, and for solutions that improve visitor experience while reducing operational costs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chatbots.Studio?

We hired Chatbots.Studio to integrate our knowledge base, ERP, and PACS terminals into a common conversational interface that allows our market staff to respond to queries generated by service points, manage tasks on the go, and receive live reports.

What were your goals for this project?

Our goal was to respond to recent local competitor growth by increasing customer satisfaction and retaining private traders and dealers. We also decided to optimize the time needed for operations in order to provide the best customer experience. That included reducing client service time, expediting responses to internal issues, and improving service points and infrastructure needs, such as customs, car washes, car mechanics, hotels, restaurants, ads, and security issues. All of this we expected to be presented in a user-friendly interface.

SOLUTION

How did you select this vendor?

Chatbots.Studio’s CEO was already engaged in AUTOPAPA’s online market software development, while another co-founder was handling our ERP and PACS systems. When they suggested ideas for service improvements, I chose them to implement the solution.

Describe the project in detail.

ChatBots.Studio created a bot that manages the architecture of automated business processes. It can assign subscriber roles that are related to their company position and include access to all relevant communication and information. This worked perfectly because everyone has messenger in their pockets while out on market territory. We redesigned our approach to task definitions, reports, and some existing business flows to improve their efficiency and matching with other messenger interfaces. The conversation flow was built on DialogFlow, while the business logic was developed on Corezoid, which included WEB API integrations to our back-office software. We used Telegram for the mobile user interface and Slack for interoffice communication.

What was the team composition?

We have a dedicated development team of three front and backend developers who provide ongoing support to the project’s PM and QA experts.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

Customer satisfaction has doubled in the first three months. Staff satisfaction has improved by 60% and we have shortened the time for complex operations by 500%. We unexpectedly discovered that reports from the bots can help solve HR-related problems. Most importantly, we have created a roadmap for effective solutions to customer service issues.

How effective was the project management?

I have enjoyed the collaborative atmosphere. It was easy to sign off on a completed project that supports our essential business goals. All I had to do was approve the vision and let my internal team execute the corresponding processes; Chatbots.Studio handled the rest.

What did you find most impressive about Chatbots.Studio?

They are fanatic about the role of chatbots in the communication of the future. I fully support their ideas for new versions of their bots.

What tips or recommendations do you have?

They can assign more developers to my dedicated team to support faster turnarounds on a consistent basis.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Chatbot Dev for Logistics Company

"It was outstanding to work with a team of experts who were passionate about their work."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - June 2017
Project summary: 

Chatbots.Studio developed chatbots to automate customer support and business processes at a contact center. They developed conversations and integrated the bots with existing back-end solutions. 

The Reviewer
 
1001-10,000 Employees
 
Lviv, Ukraine
Dmytro Leshchenko
CFO, Logistics Company
 
Verified
The Review
Feedback summary: 

With Chatbot.Studio's assistance, the project reached its target client satisfaction levels three months ahead of schedule while reducing customer service operations by 43%. The team's technical passion, seamless project management, and clear communication made them an excellent partner. 

BACKGROUND

Please describe your company and your position there.

I am the Chief Financial Officer at a leading Ukrainian logistics company that operates all over the globe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chatbots.Studio?

Our contact center receives many phone and web requests for logistics services, so it’s important for us to keep satisfaction levels high and maintain service quality during busy business hours. Chatbots.Studio developed virtual agents and automated our customer support and business processes.

What were your goals for this project?

We needed to improve customer service by offering a convenient, reliable communication channel that was easy to access on both the iOS and Android mobile platforms. We also needed to cut operational costs and offer automatic service for our customers’ standard questions and operations.

SOLUTION

How did you select this vendor?

We used an open bidding process to select the best holistic solution for our challenge, and nine companies responded. Chatbots.Studio demonstrated their expertise and understanding, provided reliable references, and supported their approach with a convincing proof of concept.

Describe the project in detail.

Our relationship with Chatbots.Studio began with the proof of concept they provided during the bidding stage. Even before we kicked off the project, we had a clear idea about the expected results. We handled the project within two working streams: one dedicated to conversations design, and another that integrated with existing back-office solutions.

What was the team composition?

We had a dedicated development team of 2 front-end developers who worked with our contact center, sales, and marketing teams to design and test dialogs. Two back-end developers managed the integration with our back-office solutions. Andrey Sabanskiy, Chatbots.Studio’s CEO, provided constant support for our project PM and BA guys.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

The project was launched two months before our internal estimates had projected, and we achieved our target conversation quantity and client satisfaction three months ahead of schedule. We ran parallel cost reduction efforts for human agent operations, and the client service bot lowered costs by 43 percent in comparison.

How effective was the project management?

Chatbots.Studio managed our expectations clearly, gave me explicit control over workflow, and were completely transparent about the project’s status. They facilitated a smooth decision-making process and quickly responded to our queries. 

What did you find most impressive about this company?

It was outstanding to work with a team of experts who were passionate about their work. They are keen on chatbot technology and its implications for automation and related business processes. They offered solid, case-based consultation to tweak the chatbot designs, then followed up with outstanding execution.

What tips or recommendations do you have?

Chatbots.Studio targets the United States and Eastern Europe, so they provided documentation and materials in English with some interpretation and localization. Since we had a large working group on our side, that was a challenge for us. It would be great to have those materials available in Ukrainian from the very beginning. On the other hand, we understand that this approach eliminated delays and convinced us to begin our project with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Chatbot for Coffee Chain

“They’re always ready to offer alternative solutions or suggestions to improve the product.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2018 - Ongoing
Project summary: 

Chatbots.Studio is building a chatbot for a coffee chain to increase client engagement. Their team is responsible for conversation design, development, testing, and deployment.

The Reviewer
 
51-200 Employees
 
Lviv, Ukraine
Delivery Director, Coffee Chain
 
Verified
The Review
Feedback summary: 

So far, Chatbots.Studio has completed chatbots for Viber and Telegram. The team is responsive, efficient, and organized in their workflow. Overall, they’re a professional partner.

BACKGROUND

Please describe your company and your position there.

I’m the delivery director of a leading coffee-house chain in Ukraine. We make and sell a variety of coffee and sweets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chatbots.Studio?

We needed assistance with chatbot development.

What were your goals for this project?

We wanted to build a chatbot that was both simple and high-functioning to engage our customers.

SOLUTION

How did you select this vendor?

We’d already worked with them on a different project, and they completed it successfully. We trusted them, so asking them to build the chatbot was an easy choice.

Describe the project and the services they provided in detail.

Chatbots.Studio has taken full responsibility for building the chatbot. They’re designing the conversations flows, developing the interaction, then testing and deploying the finished product. With the tool, we’ll be able to capture our clients’ attention in an entertaining way and share discounts, location information, and more.

What was the team composition?

I work with a project manager, a Node.js developer, and a QA engineer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They’re still completing the full project, but we have working chatbots for Viber and Telegram so far.

How was project management arranged and how effective was it?

They answer all of our questions promptly. We have daily calls to share status updates.

What did you find most impressive about this company?

They’re always ready to offer alternative solutions or suggestions to improve the product.

Are there any areas for improvement?

No, they’re very professional.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer