This review was updated on March 13, 2020. The new content is below.
Please describe your company and your position there.
I’m a senior officer and grant manager at All-Ukrainian Network of PLWH, a nonprofit organization that helps people with HIV/AIDS, TB, hepatitis and other risk groups. I coordinate a project that provides legal assistance to clients.
For what projects/services did your company hire Chatbots.Studio?
Within the framework of the legal aid project, we needed to develop a chatbot. We hired Chatbots.Studio to consult on the chatbot’s mechanics and draw up a terms of reference. Then we hired Chatbots.Studio to develop the chatbot itself.
What were your goals for this project?
The chat-bot platform, which should respond to questions from clients who belong to the project target group and are in need of information on protection of the rights both in push button mode and by analyzing user questions. The platform should ensure user interaction with the use of Facebook Messenger, Viber, Telegram, web widgets on the websites http://network.org.ua/ and https://helsinki.org.ua/.
How did you select this vendor?
In accordance with our internal procedures, we announced an open tender for the development of the terms of reference. Chatbots.Studio took part in the tender and won the bid.
Describe the project in detail.
Chatbots.Studio considered our wishes in defining the chatbot’s purpose and structure. They provided valuable and practical advice for us to have while developing the chatbot.
What was the team composition?
We worked with 7 team members. One person participated in the tender, signed the contract, and oversaw general communications. The other two were a business analyst who helped to formalize our wishes for the chatbot and a developer who created the chatbot’s specifications. The director of Chatbots.Studio also participated in the communications. Four developers developed a chat bot, as well as user instructions for it.
Can you share any outcomes from the project that demonstrate progress or success?
We got a working chat-bot that meets all the characteristics that were described in the technical specifications,
How effective was the workflow between your team and theirs?
They implemented the project in an incredibly short amount of time. Their client-oriented team did the best they could to achieve great results. The workflow between our teams was fast, efficient, and friendly.
What did you find most impressive about this company?
Chatbots.Studio makes the client’s interests their top priority. The team is ready to help. They are very competent in their area of business.
Are there any areas for improvement?
No, everything is perfect.