What outcomes or results can you share that demonstrate progress and/or success?
The project was launched two months before our internal estimates had projected, and we achieved our target conversation quantity and client satisfaction three months ahead of schedule. We ran parallel cost reduction efforts for human agent operations, and the client service bot lowered costs by 43 percent in comparison.
How effective was the project management?
Chatbots.Studio managed our expectations clearly, gave me explicit control over workflow, and were completely transparent about the project’s status. They facilitated a smooth decision-making process and quickly responded to our queries.
What did you find most impressive about this company?
It was outstanding to work with a team of experts who were passionate about their work. They are keen on chatbot technology and its implications for automation and related business processes. They offered solid, case-based consultation to tweak the chatbot designs, then followed up with outstanding execution.
What tips or recommendations do you have?
Chatbots.Studio targets the United States and Eastern Europe, so they provided documentation and materials in English with some interpretation and localization. Since we had a large working group on our side, that was a challenge for us. It would be great to have those materials available in Ukrainian from the very beginning. On the other hand, we understand that this approach eliminated delays and convinced us to begin our project with them.