What evidence can you share that demonstrates the impact of the engagement?
Chatbots.Studio created a functional product in a short period, which has given us an enormous amount of credibility with the client who requested the product. So far, we have received positive feedback. In the first month and a half of release alone, we onboarded 30–40 unique small businesses onto the platform.
We expect to see the messaging tool increase in popularity as our users become accustomed to the idea of informally messaging business to get information and book appointments.
How did Chatbots.Studio perform from a project management standpoint?
They’ve been on time with every release. Our common communication tools are email, Skype, and cross-team messaging. We also have daily calls with the entire team to keep updated on the project’s progress and preview upcoming deliverables.
What did you find most impressive about them?
I was continuously impressed with their passion towards the project—it’s what initially drew us to them. Even if other companies offered slightly more experience with the technology stack, we wanted to work with someone that would partner with us on the project and be devoted to its success.
Are there any areas they could improve?
No, nothing comes to mind. I don’t feel like there is anything they need to urgently change or address. They’re a wonderful company that offers a great value.
Do you have any advice for potential customers?
Our process went as smoothly as it did because we approached Chatbots.Studio with solid ideas and goals. I would recommend spending some time prior to the engagement developing your requirements documentation and making sure everything is in order. When working with any software engineering team, you have to give detailed descriptions of what you want to avoid unnecessary, and sometimes costly, back and forth.