Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
They’ve put in a really decent amount of work, eight hours a day more accurately. Regarding success stories, they’ve managed to locate for me, among a host of different plug-ins, the plug-in that I needed and tweaked this plug-in from the host they chose. They took that one plug-in and expanded the functionality to cover extra functionality as well as multilingualism for English and Hebrew. Expanding into English and Hebrew required some multilateral thinking because Chapter247 has no fluency in Hebrew. We basically take the functionality from the thing we need, expand the scope of the functionality, and then expand into multiple languages.
I can come forward with a task, and from the get-go, they can analyze what the task requires, investigate what options are available, and choose the best option, but that option is usually never enough. We take that option and then tweak it, quite heavily sometimes, expanding its scope and expanding the multilingual aspect of it in order to fit in an existing site that’s running with over 1,000 business listed in English and Hebrew. It’s not that they’re just building something from the ground up, they are building from the ground up and integrating it into something that’s live and running already.
How did Chapter247 perform from a project management standpoint?
I don’t work directly with the programmer or graphic designer. There’s always a project manager on their side that I deal with, and she handles the programmer, the graphic designer, and whatever else that has to be done. I manage the project on my side. However, the programmer is always available for me to talk to if need be. We use Google Drive and Google Sheets to monitor progress, and then we use Upwork. Upwork has tools for communication and following progress.
Chapter247 is always making an effort to be conservative and to come well within the time estimate. On limited projects, they always try to stay within budget. In the beginning, when I was testing and defining things on an app, we worked according to a set deadline and budget. Now, we are working on an ongoing process, but they certainly manage to do things cost efficiently and in a timely manner.
What did you find most impressive about Chapter247?
Their customer service is definitely better than the average freelancer. They really try their best to understand what you want and try to deliver. They put you first. Their expertise is one of the reasons I chose them. They displayed, and continue to display, that they are able to attack the tasks with the right technical know-how and that I can rely on them. It’s a combination of their service, attitude, and technical abilities. Not only is there a project manager and a programmer available, but above them are the different managers in the company; if there is something slightly more complicated or that requires other technologies, someone else is able to weigh in. You really have the direct abilities of the person you are working with, as well as the extended abilities of the entire company.
Are there any areas Chapter247 could improve?
There could be a bit of extra quality assurance on their part prior to submitting tasks. They understand the tasks and do things to the best of their abilities. However, when it’s time to go over and test, sometimes there are small things that we could have picked up before the testing stage.