Do you have any statistics or metrics to track improvement from the project?
The biggest improvement was the workload imposed on the current IT staff at JAG. We literally had to run reports for different groups every week and every month. Now, they can run the reports themselves. It freed up either people's time, or as our staff has continued to dwindle, it's not impacting the customers' service because they’re able to service themselves. However, I don’t have any hard figures for that.
Do you think the SAP product line is the right one for your organization?
I would say yes because we are expanding our area of coverage that BusinessObjects is going to use. The Torts Group liked the reporting capabilities that DCS provided so much that they talked about it and showed other divisions within their cognitive group. Now, all of them want their reporting to be generated through BusinessObjects. I enjoy working with everybody at DCS, but because we have regulations in place, I have to put everything out in open bid.
How did DCS Consulting perform during these projects?
DCS was very efficient and professional.
Is there anything unique about them that really makes them stand out, compared to other companies?
The thing that I really like about DCS it seems that all their personnel that they provide to support the contract either have a wide knowledge base of the SAP products, or they have ready access to someone who can push the process through. I don’t know if you’ve ever dealt with SAP directly, but it takes a long time to get answers from customer service. I could be waiting for two or three days. If DCS handled it, and it was within their purview, they normally would answer within a matter of hours, or they may already know the answer.
Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?
No. They’re very professional, and I enjoy working with them. We make sure all the project goals are met before it's closed up.